Shows
IT On Call Professional PodcastEpisode 32: The Art of Technical DesignJoin host Ross "to the Rescue" Feldman and guest Jenni Miehle, known as the Nerdy Designer, as they dive into the fascinating world of technical design documentation. Discover the intricacies of transforming complex information into polished, professional designs that enhance branding and communication.
Jenni shares her journey from traditional graphic design roles to embracing freelance life, offering insights into the creative process behind crafting training manuals, reports, and even self-published books. With a focus on design as a vital component of a business's marketing strategy, Jenny provides valuable advice for introverts navigating entrepreneurship and balancing creativity with...2025-06-1025 min
IT On Call Professional PodcastEpisode 31: Manifesting ITJoin host Ross Feldman and guest Morgan Hamer in this episode of 'IT On Call' as they delve into the powerful integration of business and spirituality. Morgan shares her journey from an art major to a successful owner of a commercial real estate firm and a business brokerage, emphasizing the role of manifesting and spirituality in her career. Discover insightful strategies for aligning personal values with business goals and the impact of overcoming inner beliefs that block success. This episode is packed with practical tips for entrepreneurs, especially women, looking to break free from the constraints of traditional business...2025-06-0327 min
IT On Call Professional PodcastEpisode 30: Maximizing Impact: The Value of Fractional Leadership for NonprofitsJoin us for an engaging webinar, "Maximizing Impact: The Value of Fractional Leadership for Nonprofits," streamed live on LinkedIn. Discover how fractional leadership can transform your nonprofit organization by offering specialized expertise without the full-time costs. This session dives deep into what fractional leadership entails, its distinctions from consulting and interim roles, and its unique benefits for nonprofits.
Our expert panel, comprising professionals from various fields such as marketing, HR, and finance, share insights into the flexibility, scalability, and cost-efficiency provided by fractional leaders. Learn how these leaders become integral parts of your team, driving decision-making and...2025-04-3057 min
IT On Call Professional PodcastEpisode 29: Utilizing YouTube for Business GrowthWelcome to the IT On Call podcast, where host Ross "to the Rescue" Feldman and guest Kate Josephine Johnson dive deep into the trials and triumphs of remote work, parenting during the pandemic, and the evolving landscape of digital content creation. In this episode, they share personal anecdotes about their children's adaptation to digital learning and gaming, discuss the impact of COVID-19 on work habits, and explore the complexities of maintaining a YouTube channel.
Kate provides insights into her journey of creating bookkeeping content, while Ross shares his family's experience with launching a gaming channel. They touch...2025-04-3032 min
IT On Call Professional PodcastEpisode 28: Balancing Act: The Caregiver’s JourneyIn this episode of the IT On Call podcast, host Ross Feldman is joined by Carolyn Dowdy, the founder and president of Caregiver Mental Wellness, Inc. Carolyn shares her personal journey from being an alpaca farm owner to becoming a full-time caregiver for her husband after his stroke. She discusses her challenges and insights over the past five years, which led her to create a holistic self-care program for caregivers.
Carolyn also highlights the essential role caregivers play in society, often without realizing it, and emphasizes the importance of prioritizing self-care to prevent burnout. Listeners will learn...2025-04-1737 min
IT On Call Professional PodcastEpisode 27: Technology in Photography IIWelcome to the IT On Call podcast hosted by Ross Feldman. In this engaging episode, Ross invites Ginger Hopper from Carolina Hopper Photography to discuss her fascinating journey into the world of real estate photography. Ginger shares how her husband's analytical instinct led her to pursue photography, a passion she developed amid parenting a child with special needs.
Ginger dives into the nuances of real estate photography, detailing her evolution from a novice to a successful entrepreneur. She highlights the challenges and opportunities she encountered, emphasizing the importance of community networking and how AI technology has transformed...2025-03-2435 min
IT On Call Professional PodcastEpisode 26: Technology in PhotographyJoin Jo as she shares her inspiring journey from New Jersey to Charlotte, where she transitioned from various jobs to her passion for photography full time. Discover how a chance encounter at a Sears Portrait Studio sparked her love for photography, leading her to build a niche in fashion photography with the Charlotte Fashion Collective.
Learn about the challenges and triumphs of combining passion with business, as Jo discusses the importance of networking, SEO, and leveraging technology like AI and photo editing software to grow her photography business. This episode is a testament to embracing change and...2025-03-0625 min
IT On Call Professional PodcastEpisode 25: Helping your website “Clym”In this episode of the IT On Call podcast, Ross Feldman sits down with Johnathan Bradson of Clym.io, a trailblazer in the field of website compliance. Originally hailing from Knoxville, Tennessee, Johnathan shares his journey from a collegiate women's soccer coach to a successful SaaS sales professional. He introduces Clym, an innovative all-in-one website compliance solution designed to enhance website accessibility and manage cookie consent efficiently.
Johnathan highlights Clym's unique approach in providing free compliance solutions for nonprofits through the Clym for Good program, while also offering cost-effective services for for-profit businesses. The discussion delves into...2025-03-0420 min
IT On Call Professional PodcastEpisode 24: Growing “The Lotus”Join Ross "Ross to the rescue" Feldman, CTO of Better Call IT, as he dives into an insightful conversation with Michelle Brammer from Safe Alliance. Michelle, the Director of Grants and Advancement, walks us through how the nonprofit has utilized the Lotus, their intranet built on Microsoft 365's SharePoint, to enhance communication and streamline operations. Discover how Safe Alliance's innovative approach to onboarding and resource accessibility is making a difference for their staff and the community they serve. Explore the unique features and future plans for the Lotus, and learn how technology is empowering the fight against domestic violence...2025-03-0224 min
IT On Call Professional PodcastEpisode 23: Technology in Video ProductionIn this insightful episode, Ross Feldman sits down with the talented John Williams to delve into the multifaceted world of filmmaking and media production. Together, they explore the delicate balance of sound engineering, the impact of AI in creative fields, and the artistry behind creating real engagement in a democratized content landscape. Discover how modern technology influences storytelling, from navigating echo chambers to enhancing audience interaction through live streaming. This conversation uncovers the challenges and opportunities facing visual storytellers today, providing a comprehensive perspective on the industry's intricacies.
2025-02-2730 min
IT On Call Professional PodcastEpisoide 22: From Law Enforcement to InsuranceJoin host Ross Feldman as he chats with Eric Hutchinson of NC Farm Bureau Insurance on the IT On Call podcast. Discover Aaron's journey from law enforcement to becoming an insurance agent and learn about the unique challenges and insights he's gained along the way. Dive into topics like the importance of local expertise in insurance, the evolving landscape of customer service, and how networking plays a crucial role in business growth. Gain valuable perspectives on risk management, industry transitions, and the significance of personalized service in today's fast-paced world.
2025-02-2429 min
IT On Call Professional PodcastEpisode 21: Communicate Like A ProWelcome to the IT On Call podcast with host Ross Feldman and special guest Glenn Michael Millay, both experts in business communication and technology. In this episode, they dive into the art of effective communication and its impact on business success, personal growth, and relationship building.
Join the conversation as Glenn shares insights on how communication shapes your business operations and personal life. Discover strategies to connect with prospects, engage audiences, and close deals through powerful storytelling, body language, and tone of voice. Learn the importance of listening, understanding client needs, and delivering value in every interaction.2025-02-1836 min
IT On Call Professional PodcastEpisode 20: Technology in the Restaurant Marketing SpaceWelcome to the IT On Call podcast with your host Ross Feldman, featuring guests Barry Steiger and John Fischella. In this episode, we delve into the intersection of business and technology from the cozy setting of John's Place at Mary's Italian Restaurant. Join us as we explore the origins of the Keep Business Local (KBL) networking group, discuss the innovative concept of combining two restaurants, and highlight the importance of building trust in business.
Learn how community support played a crucial role during challenging times, like the COVID-19 pandemic, enabling local businesses to thrive. Discover the impact...2025-02-1420 min
IT On Call Professional PodcastEpisode 19: Bridging Generations: Unlocking Workplace PotentialWelcome to the latest episode of IT On Call, hosted by Ross "to the rescue" Feldman, featuring Christian Nichols from OneGen Solutions. In this engaging discussion, Christian shares insights into generational acuity, a concept focusing on understanding and appreciating generational differences within workplaces. With the presence of multiple generations, from Boomers to Gen Beta, OneGen Solutions aims to enhance productivity and communication by fostering mutual respect and understanding.
Explore the nuances of generational naming, the significance of cultural markers, and how workplaces can adapt to the diverse values each generation holds. Christian also delves into the challenges...2025-02-1433 min
IT On Call Professional PodcastEpisode 18: Money Meets Tech: A Guide to Stress-Free Business FinancesWelcome to the IT On Call podcast with Ross "to the rescue" Feldman. In this episode, Ross and his guest, Kate Josephine Johnson from Heritage Business Services, delve into the challenges and solutions of managing bookkeeping and IT in virtual businesses. Learn about the significance of having a specialized partner in handling business finances and the importance of building trust.
Kate shares her journey of becoming a reluctant entrepreneur and how she now focuses on providing financial clarity to small business owners while Ross sheds light on the necessity of IT security and efficiency. Discover essential tips...2025-02-1328 min
IT On Call Professional PodcastEpisode 17: Unlocking EfficienciesWelcome to the IT On Call podcast, hosted by Ross Feldman from Better Call IT. In this episode, Ross is joined by Eric Jensen of Bricks Aaron Process Improvement to discuss unlocking efficiencies in business processes and workflows. Eric shares insights on how small business owners can improve their operations, whether it's in manufacturing or IT workflows, by adopting a mindset of continuous improvement.
Throughout the conversation, topics such as creating effective SOPs, the importance of documentation, leveraging keyboard shortcuts, and understanding Gemba are explored. Eric emphasizes that process improvement is not about cutting jobs but optimizing...2025-02-1324 min
IT On Call Professional PodcastEpisode 16: Networking for IntrovertsJoin us on this insightful podcast episode where we delve into the world of networking, especially as an introvert. Our guest shares their journey from being an introverted individual to becoming a successful networker and event organizer. Discover the challenges introverts face in social settings and how platforms like Meetup can aid in creating supportive environments for meaningful connections.
Explore the power of networking events, effective strategies for building personal and professional relationships, and the importance of finding groups that match your social comfort zone. Gain valuable tips and firsthand experiences from our guest in hosting diverse...2025-02-1323 min
IT On Call Professional PodcastEpisode 15: The Intersection of AI and lawWelcome to the IT On Call podcast with your host, Ross "to the rescue" Feldman, Chief Technology Officer of Better Call IT. In this episode, Ross is joined by Sean Garrett of Garrett PLLC for a captivating discussion on the intersection of business, technology, and law. Whether you're a business owner or just intrigued by the role of AI in modern industries, this episode provides valuable insights.
Sean shares his journey from pursuing various legal fields to focusing on business law and the niche of technology business law. The conversation delves into the role of AI in...2025-02-1231 min
IT On Call Professional PodcastEpisode 14: Building Strong Teams with HR TechnologyJoin Ross Feldman on the IT On Call podcast as he sits down with Tara McAllister from Catapult to discuss the intriguing intersection of business, technology, and HR. In an engaging conversation, Tara shares her experiences from the days of faxed resumes to the current challenges that AI brings to HR management. She emphasizes the growing complexities of data protection, particularly how more states are enacting laws to ensure employee data safety.
Tara also shines a light on the importance of networking in the ever-growing city of Charlotte, offering tips and personal anecdotes on how to build...2025-02-1128 min
IT On Call Professional PodcastEpisode 13: Hauling Smarter: How Technology Transformed the Junk Removal IndustryWelcome to the IT On-Call podcast hosted by Ross Feldman with guest Anthony Del Campo from Badger Hauling. Dive into the world of junk removal and how a digital transformation during COVID sparked the creation of Badger Hauling. Discover how their innovative use of technology, such as the Jobber app, enhances customer communication and improves service efficiency.
Explore Anthony's journey from the tech space to hauling, and learn about the company's customer-first approach, commitment to community, and future plans for expansion through dumpster rentals. Listen in as Anthony discusses leveraging tech for better process efficiency and the...2025-02-0725 min
IT On Call Professional PodcastEpisode 12: Mastering MSP Growth: Marketing & Sales StrategiesWelcome to the latest episode of IT On Call, hosted by Ross "to the rescue" Feldman with special guest Harrison Barron. The delightful spring weather in North Carolina only adds to the dynamic conversation about the growing business landscape in Charlotte, a city with an impressive daily influx of new residents.
Ross and Harrison explore the rise of Managed Service Providers (MSPs) in the city and beyond, illustrating the vital role MSPs play in managing business tech needs and mitigating risks. They delve into Harrison's journey from Long Island to North Carolina, highlighting his success in MSP...2025-02-0331 min
IT On Call Professional PodcastEpisode 11: Barking Up the Right Tech: How Dog Trainers Use Technology to Stay AheadWelcome to the latest episode of the IT On Call podcast, where host Ross Feldman sits down with Leon Davidman, the founder of Back to Basics Dog Training. In this engaging discussion, Ross and Leon explore the fascinating intersection of technology, discipline, and dog training. Leon shares his journey from a challenging career change to finding his true passion in training dogs and educating their human counterparts.
Listeners will discover the importance of understanding dog behavior, the role of positive reinforcement, and the unique concept of "stay and train" programs that Leon champions. With invaluable advice on...2025-02-0338 min
IT On Call Professional PodcastEpisode 10: Signs of Innovation: The Future of Tech in the Signage IndustryJoin Ross Feldman and Chad Greer as they dive deep into the intersection of business and technology in the signage industry. Discover how innovations are reshaping the way we create and implement designs, with AI playing a pivotal role in overcoming creative blocks and enhancing efficiency.
Ross and Chad discuss their experiences in the field, from graphic design beginnings to mastering the art of crafting impactful signs. They share anecdotes of challenging projects and the importance of seamless workflows in business operations.
This episode also offers valuable advice for budding entrepreneurs, emphasizes the significance of...2025-01-2822 min
IT On Call Professional PodcastEpisode 9: When Tech Meets Style: How IT and Innovation Meet in the Fashion IndustryIn this episode of the IT On-Call Professional Podcast, we explore the intersection of technology and fashion with David Frankel, the inventor of the Perky Collar. Hosted by Ross Feldman, the Chief Technology Officer of Better Call IT, the discussion reveals the innovative journey behind the Perky Collar, a solution to sagging shirt collars that blends style with comfort.
David shares his experiences as a founder, detailing the challenges and successes of bringing a novel product to market. He provides insights into his entrepreneurial journey, the importance of innovation in the fashion industry, and how technology played...2025-01-2638 min
IT On Call Professional PodcastEpisode 8: Platform Perfection: Choosing the Best Donor Management ToolIn this episode, we dive into the critical topics of data protection and cybersecurity, specifically tailored for nonprofits. Our expert guest, Ross Feldman, joins us to explore the selection of the best donor management tools available today. With a focus on safeguarding donor data, the discussion includes essential features and functionalities to consider when choosing a platform.
Rosanna, with her vast experience in business development for small businesses and nonprofits, highlights the importance of choosing the right tools to not only protect donor information but also enhance data-driven decision-making processes. The conversation covers compliance, protection measures, and...2025-01-2624 min
IT On Call Professional PodcastEpisode 7: Lock & Key: Essential Password Management for NonprofitsWelcome to our LinkedIn Live session, the first of 2025, where we are thrilled to be joined by Ross Feldman from Better Call IT. In this episode, we focus on providing valuable skills-building opportunities for nonprofits and small businesses, with a particular emphasis on data breach prevention and password management. Learn essential tips for safeguarding your organization's data and discover best practices in password sharing and management within your team.
Ross Feldman, CTO of Better Call IT, shares expert advice on implementing effective password protection strategies, including the use of multi-factor authentication and password managers. Find out how...2025-01-2625 min
IT On Call Professional PodcastEpisode 6: Streamline your Space and Tech: the ultimate guide for decluttering.Welcome to the IT On Call podcast, where Ross Feldman, the Chief Technology Officer of Better Call IT, dives into the parallels between decluttering physical spaces and optimizing technology. In this episode, Ross is joined by Leanne Hofer, The Clutter Consultant, as they share insights into maintaining harmony in your home and digital life.
With practical advice on both physical and digital decluttering, discover how to effectively organize your pantry and apply similar principles to your inbox. Leanne shares her journey into entrepreneurship as a decluttering expert, while Ross reveals his technological experience, providing valuable tips on...2025-01-2539 min
IT On Call Professional PodcastEpisode 5: Why a Trusted IT MSP MattersIn this episode of Talkin' Nonprofit Tech, host Kevin Mulhall is joined by Ross Feldman, founder of "Better Call IT," to explore the vital role Managed Service Providers (MSPs) play in nonprofit organizations. Learn how MSPs enhance security, efficiency, and mission delivery by providing essential IT support. Ross shares insights into handling donor data securely and offers advice for choosing the right MSP that aligns with your nonprofit's mission.
Kevin and Ross discuss real-world examples where MSPs have brought significant improvements to nonprofits' operations, from cost-saving strategies to avoiding IT issues that slow down mission-driven work. This...2025-01-1122 min
IT On Call Professional PodcastEpisode 4: CHM Collective: Cybersecurity Threats to Small Business: How to Protect Yourself and Your CustomersIn this engaging talk show episode, we channel our inner Oprah to delve into an issue of utmost importance: cybersecurity for small businesses. Joining us is Ross Feldman, a seasoned IT expert with over two decades of experience, who runs a company dedicated to protecting small businesses like yours from online threats.
We explore the alarming frequency of data breaches affecting giants like Equifax and Facebook, while emphasizing that small businesses are not immune to these cyber threats. Ross Feldman sheds light on the top five cybersecurity risks that could potentially jeopardize small businesses, including phishing attacks...2025-01-1126 min
IT On Call Professional PodcastEpisode 3: The Apparo Effect: Ask a Tech Expert with Ross FeldmanJoin Bleema Bershad, Director of Marketing at Apparo, in an engaging conversation with Ross Feldman, Customer Success Leader at CCP Tech, as they delve into the fascinating journey of Ross from his early days in technology to his impactful role in supporting nonprofits. Discover the intersection of community service and technology, and learn how Ross's curiosity and passion for tech began at the young age of seven, eventually leading him to a career dedicated to enhancing nonprofit capacities in Charlotte, North Carolina.
In this episode, Ross shares personal anecdotes from his career, explains the vital role technology...2025-01-1120 min
IT On Call Professional PodcastEpisode 2: Nurture Small Business: Cybersecurity and Data Management for Small BusinessesIn this episode of the Nurture Small Business Podcast, host Denise Cagan of DCA Virtual Business Support is joined by Ross Feldman, a seasoned expert in the field of information technology. Ross shares his journey from founding Better Call IT in 2000 to his current role as a virtual CIO, where he empowers clients with innovative technology solutions.
They discuss Ross's involvement with Apparo, a nonprofit in Charlotte, NC, that aids other nonprofits by optimizing their technology usage. Discover how Ross is making a difference by helping nonprofits save resources while maximizing their tech potential.
Ross...2025-01-1121 min
IT On Call Professional PodcastEpisode 1: Unleash Your Tech Potential with Better Call ITIn today's fast-paced digital age, technology often seems more of a hindrance than a help, leaving you feeling frustrated and unproductive. At Better Call IT, we aim to change that narrative. Our expert team is dedicated to making technology work for you, not against you.
With a mission to empower individuals, we guide you through the digital landscape with ease, helping you tackle tech challenges and maximize the potential of your devices.
Say goodbye to tech struggles and embrace a new era where your tech works as tirelessly as you do. Always remember, when in...2025-01-1100 min