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Showing episodes and shows of
Lacie Ellis
Shows
The Golden Age of Orthodontics
How KLOwen Helped Dr. Kristen Knecht Cut Visits and Boost Revenue
On the Golden Age of Orthodontics, hosts Dr. Leon Klempner and Amy Epstein welcome Dr. Kristen Knecht to discuss how to revolutionize practice efficiency through indirect bonding. Dr. Knecht shares how her Houston startup practice grew 40-50% annually, forcing critical decisions about patient care delivery. Rather than hiring more staff, she redesigned her clinical orthodontics workflow with KLOwen custom brackets. The results were dramatic: reduced appointment scheduling burdens, eliminated bracket placement bottlenecks, and cut average case length by 40%. Learn her strategies for successful staff training, managing lab fees, and why partial technology adoption fails.What you will...
2026-02-19
31 min
Practice Talk
Innovating the Ortho Workflow
Virtual orthodontic exams are transforming how practices connect with patients. Host Lacie Ellis explores this innovation with remote treatment coordinator Kelly Smith. In this episode of Practice Talk, Kelly shares how Trotter Orthodontics successfully implemented Grin technology to offer convenient teleorthodontics options alongside traditional in-office visits. With 11 years of experience as a treatment coordinator, Kelly explains the complete digital orthodontic workflow—from initial patient communication through the Grin app to scheduling records appointments. She reveals that offering virtual consultations has reduced new-patient wait times from 6-8 weeks to 3-4 weeks while maintaining the personal touch that builds trust and en...
2026-01-22
41 min
Practice Talk
Best of 2025 | Top Orthodontic Practice Tips From The Last Year
Orthodontic practice management takes center stage in this best-of episode as Practice Talk host Lacie Ellis revisits the most impactful conversations from 2025. This compilation features industry experts sharing proven strategies for community events, virtual exams, and team leadership. Learn how to build relationships with local schools for orthodontics, discover why charging for consultations may hurt your bottom line, and unlock the secrets to maintaining a positive work culture. From leveraging social media to conducting effective staff meetings, these insights offer practical solutions that orthodontic practice management professionals can implement immediately to grow their practices and enhance patient experiences.
2025-12-19
35 min
The Golden Age of Orthodontics
What The Data Really Says About Orthodontics in 2026 with Chris Bentson
Orthodontic practice management expert Chris Bentson, Founder, Bentson Copple Patterson & Associates, joins hosts Dr. Leon Klempner and Amy Epstein on the Golden Age of Orthodontics podcast to analyze the competitive landscape facing private practice orthodontics in 2026. With nearly four decades of experience in practice valuation and business strategy, Bentson shares critical data showing 3.5% growth in patient starts after three years of decline. The conversation explores how DSO consolidation is reshaping the specialty, why digital orthodontics technology is essential for differentiation, and what data-driven decision-making reveals about successful practices versus struggling ones. Bentson discusses the impact of federal student loan...
2025-12-18
46 min
The Golden Age of Orthodontics
Inside Align: Joe Hogan Answers Orthodontists’ Biggest Questions
Digital orthodontics is transforming the specialty, and in this episode of the Golden Age of Orthodontics, hosts Dr. Leon Klempner and Amy Epstein sit down with Align Technology CEO Joe Hogan to explore what's next for orthodontics. Joe Hogan discusses 3D printed aligners, AI in orthodontics, and how clear aligner technology continues to evolve. He addresses pricing concerns and competitive positioning, and reveals Align's roadmap for direct printing, promising greater design flexibility and efficiency. Learn how AI technology enhances orthodontic treatment planning and discover why Hogan believes technology will expand—not replace—the orthodontic profession.What you will...
2025-11-20
34 min
Practice Talk
Systems That Drive Success
How can a mentorship-driven approach create an orthodontic practice where both staff and patients thrive? Today, Lacie Ellis is joined by Melissa and Katelyn from Horsey Orthodontics to discuss how their leadership fosters a culture of teamwork and patient care. You don’t want to miss Melissa and Katelyn’s insights on digital marketing or the secret of hiring the right talent. Tune in for strategy-driven actionable insights on building efficiency and collaboration in the orthodontics industry. IN THIS EPISODE: (00:00) Introduction(01:53) Inspire a positive culture by focusing on leadership and teamwork(03:37) Daily morning huddles can enhance collabo...
2025-10-28
34 min
Practice Talk
Real-World Strategies for Ortho Success
Want to elevate your orthodontic practice with proven strategies? Curious about fostering a thriving team environment? Join us on Practice Talk, where host Lacie Ellis dives into real-world solutions for orthodontic practice success with guests Karina and Bayleigh. Karina, Director of Operations at Hallmark Orthodontics, shares insights on cultivating a positive culture through intentional leadership and open communication. Bayleigh, the Clinical Lead, reveals how structured chairside flow enhances practice efficiency while maintaining team flexibility. From creative incentives to community-driven marketing, this episode offers actionable tips to boost your practice’s growth and team morale. IN THIS EPISODE: (0...
2025-08-19
35 min
Practice Talk
Elevating the New Patient Experience
Are you making the most of every new patient consultation in your orthodontic practice? Welcome to Practice Talk, the podcast where we dive into the people and processes that power successful orthodontic practices. Today, Lacie Ellis is joined by Linda Lindsay, a seasoned professional who redefines the role of the Treatment Coordinator as a Consultation Concierge. Linda shares how her personalized approach transforms the new patient experience—from the moment they walk in to how payment options are presented, even when a spouse isn’t present. Tune in as and explore the importance of gathering the correct information before the...
2025-06-24
25 min
Practice Talk
From First Call to Final Smile - The True Impact of Orthodontics
Are you ready to take your orthodontic practice to the next level? In this episode of Practice Talk, guest Alida Brydson joins Lacie Ellis as they dive into essential strategies for improving patient care and streamlining office management operations. They explore the importance of building strong connections with new patients from the initial phone call, fostering team collaboration between the front and back offices, and the value of clear communication in all aspects of the practice, from scheduling to handling finances. Alida shares insights on handling sensitive financial conversations, creating flexibility in payment plans, and maintaining a supportive team...
2025-04-10
30 min
Practice Talk
Behind the Braces: Balancing Clinical, Marketing, and Patient Care
In this inspiring episode of Practice Talk, host Lacie Ellis sits down with Christi Hubert, a purpose-driven leadership professional with over 11 years of experience in the orthodontics industry. Christi shares her journey of growth, resilience, and unwavering commitment to excellence, emphasizing the importance of creating a welcoming, home-like environment for patients and team members. From navigating unexpected challenges to embracing discomfort as a path to growth, Christi offers invaluable insights into finding purpose, staying grounded, and inspiring team empowerment in the workplace. Whether you're a seasoned orthodontics professional or just starting in the field, this conversation will leave you...
2024-12-30
41 min
Practice Talk
Building More Than Smiles: The Journey of Starting an Orthodontic Practice
Welcome back to Practice Talk with your host, Lacie Ellis. Today, we’re excited to welcome Janine Chinitz of Chinitz Orthodontics, a startup that’s been making waves in the industry for the past two years. Janine will share the five key factors that have contributed to the success of the practice, from choosing the right name to building a standout team. We’ll explore how strategic planning, effective marketing, and strong community connections have helped them lay a solid foundation for growth. Whether you're just starting out or looking to level up your practice, this episode is filled with i...
2024-12-10
44 min
Practice Talk
Keeping the Office Smiling: Strategies from a Seasoned Orthodontic Manager
Welcome back to Practice Talk with your host, Lacie Ellis. This episode features Trisha LaRue, a seasoned orthodontic office manager, to discuss the unique challenges and rewards of managing a busy orthodontic practice. From keeping the team motivated and managing staff attendance to finding solutions for improving efficiency, Trisha shares practical advice that every office manager can apply. She also dives into strategies for building a positive practice culture, aligning the team with the doctor’s goals, and navigating the multitasking demands of the role. Whether you're an office manager or part of a dental team, you’ll gain valu...
2024-11-26
40 min
Practice Talk
Getting Clinical
Welcome back to Practice Talk! with your host, Lacie Ellis. Today, we’re thrilled to be joined by Pheebe Lafreniere, a seasoned professional in the orthodontic field. In this episode, Pheebe shares how her journey began in orthodontics and discusses the rewarding aspects of her job, like building lasting relationships with patients. Together, we tackle vital concerns, from motivating clinical staff to help with marketing efforts to managing the dynamics between front and back office teams. Plus, you'll hear practical tips on scheduling, patient care, and creating a positive workplace culture. Let’s dive in! IN THIS EPISO...
2024-10-15
36 min
Practice Talk
Cultivating a Positive Environment For Your Patients & Your Team
Welcome back to Practice Talk! Today, we're turning the hiring process on its head and exploring how to view it as a positive opportunity to build your dream team. Haley Stumbo, from Greg Orthodontics and Bloom Consulting, is joining me. Haley shares her insights on embracing the positive opportunity of hiring new team members and how cultivating a culture of clear communication, honesty, and kindness can empower orthodontic practices to thrive clinically and operationally. Haley will also share information about Bloom Consulting, a doctor-led consulting and coaching group dedicated to helping orthodontists navigate the complexities of running a successful...
2024-08-06
42 min
Practice Talk
From Consultation to Commitment: Winning Over Patients Without Pressure
In this episode of Practice Talk, Lacie Ellis welcomes Cathy, a Lead Treatment Coordinator. Cathy will share her experiences guiding patients from consultation to commitment, advocating for the practice and her patients. Lacie and Cathy discuss strategies for winning over patients without pressure, making treatments more affordable through lower down payments or flexible payment schedules, and starting treatment plans on the initial contact to save patients an extra trip. Cathy offers valuable insights throughout the conversation. Customer service is vital in making your practice a success. IN THIS EPISODE: [01:45] Cathy outlines her proctice’s strategies in plac...
2024-07-01
21 min
Practice Talk
Behind the Smiles: Insights from a Clinical Supervisor
In this episode of Practice Talk, Laci Ellis, the host, warmly introduces Janella Perez, a seasoned orthodontic professional with 17 years of experience who brings a wealth of knowledge from her varied roles within the office. Janella shares her office’s successful strategies for welcoming new patients and fostering a positive environment for current patients, emphasizing the importance of feeling valued. From handling emergencies to ensuring stocked supplies and cross-training staff, Janella covers essential operational aspects to maintain smooth clinic functioning. The conversation culminates in a discussion on aligning staff with effective marketing strategies. Tune in to gain invaluable insights an...
2024-06-05
34 min
Practice Talk
Strategies for Community Growth and Engagement
In this episode of Practice Talk, the Marketing Director of Lupi Orthodontics, Heather Hamm, divulges her office’s strategies for orchestrating prosperous community events. She highlights the diverse range of events they've organized, noting that those centered around health and wellness consistently draw the largest crowds. Heather emphasizes the effectiveness of distributing branded swag, particularly citing ChapStick as a highly appreciated giveaway item — after all, who doesn't need ChapStick? Tune in for invaluable insights and practical advice from Heather's wealth of experience.IN THIS EPISODE: [01:53] Heather explains that the most beneficial events have been health and welln...
2024-05-09
25 min
Practice Talk
Are Virtual Exams Worth It?
On this episode of Practice Talk, orthodontic assistant Jamie Kent unveils her office's secrets to successful virtual exams. She'll guide you through the entire process, from that first email to scheduling the first in-office visit. Jamie knows a friendly and qualified team member is vital to answering questions with a smile (even virtually). This ensures a warm welcome before patients ever set foot in the office. Jamie tackles common concerns like time commitment and the effectiveness of virtual exams. Tune in and discover how virtual exams can maximize time for your office.IN THIS EPISODE: [01:59] Jamie d...
2024-03-28
23 min
Practice Talk
What’s Happening In The Lab?
In this episode of Practice Talk, orthodontists and dental professionals discover the key to a smoother, more productive lab: clear and consistent procedures. Join Brandi Lafreniere as she reveals how to empower your staff with well-defined processes, leading to improved lab efficiency and, ultimately, happier patients. Brandi will share practical tips and insights using uLab. Tune in today as she sheds light on the latest developments in orthodontic lab management.IN THIS EPISODE: [01:26] Lacie describes how she met Brandi and a bit about her work history[2:23] Brandi shares how her career began and gives insight into s...
2024-02-20
31 min
Practice Talk
Running an Efficient Clinic
Are you curious about what key factors contribute to a clinic's efficiency? Mia Vincent has successfully honed the skills that will make your office efficient. With valuable scheduling insights, she is enthusiastic about sharing the positive impact of dental monitoring on their practice. Mia will address listener’s questions, including strategies for handling conflicts between the front office and clinical staff and how to create a positive office morale. Don’t miss this episode of Practice Talk to hear Mia’s valuable insights into managing an efficient clinic.IN THIS EPISODE: [01:44] Mia shares an overall view of how...
2024-01-18
30 min
Practice Talk
Managing Team Members (and Sometimes Your Doctors)
Is office culture a real thing? Can team morale be built? What if your practice has an employee who is difficult to work with? Today, Lacie is joined by Laura Henry, who is at the helm of a successful orthodontic business, managing three offices, two practices, and three doctors; Laura has answers to these questions. Lacie and Laura will also discuss time off, office apparel and the importance of leadership. Don’t miss this powerful episode of Practice Talk. You will surely learn how to achieve a successful team in your practice. IN THIS EPISODE:[1:42] Laura dis...
2023-12-26
27 min
Practice Talk
Is Marketing in Your Community Worth It?
Today, Lacey is joined by Mary Katherine Vonpotts, the Marketing Director for Scenic City Orthodontics in Chattanooga, Tennessee. Mary Katherine shares innovative ways to serve your community while marketing your practice. She emphasizes the importance of community involvement with schools, which has paid dividends in her office. Mary Katherine also reminds listeners to remember the Dentists who refer patients, and she has a proactive way of making those Dentists feel appreciated. After listening today, you will see the importance of keeping your brand visible in your community. IN THIS EPISODE:[01:58] Mary Katherine shares what type of c...
2023-10-19
28 min
Practice Talk
Exam Room Insights: Excuses vs Valid Treatment Delays
Today, Lacey is joined by Sarah Gibson, the Treatment Coordinator for her office. Sarah delves into various facets of her role, including discussing the established procedures for welcoming new and existing patients. She emphasizes the importance of active listening and provides real-life examples of how it can significantly work to a patient's advantage. The episode also covers scheduling techniques and strategies to ensure a smooth workflow for the doctor and the patient. Make sure you catch this informative episode.IN THIS EPISODE:[01:28] Sarah discusses the check-in process both for new and existing patients and shares what...
2023-09-26
37 min
Practice Talk
Tips For Dealing With Difficult Patients
Welcome to our first episode of Practice Talk, featuring Lacie Ellis as the host. Today Lacie sits down with Kaitlynn Kopa, the scheduling coordinator at King Orthodontics in Dayton, Ohio. She offers valuable insights on managing appointments for school-age children during and after school hours. She also dives into her strategies for handling disgruntled patients. Additionally, Kaitlynn will address questions from our listeners. Get ready for an engaging episode of Practice Talk!IN THIS EPISODE:[01:25] Kaitlynn explains why there is no difference between checking in an existing patient and a new patient[03:45] Kaitlynn outlines the teamwork...
2023-08-22
30 min
Practice Talk
Practice Talk Trailer
Welcome to Practice Talk, the podcast that delves deep into the intricacies of healthcare practices. We amplify the voices of actual team members, revealing strategies for creating thriving healthcare practices.Each episode, we engage with diverse staff, from receptionists to lab technicians and administrative professionals who will share candid stories and provide practical solutions for juggling patient care and business demands.Our mission is to empower the dedicated teams that make healthcare happen. So whichever role you play, tune into Practice Talk for a genuine peek behind the scenes. About the Host: ...
2023-08-17
03 min
The Golden Age of Orthodontics
LightForce CEO Dr. Alfred Griffin & Custom 3D Printed Brackets
Dr. Alfred Griffin, the co-founder of LightForce Orthodontics, is our guest on this episode of The Golden Age of Orthodontics. Dr. Griffin shares how LightForce has benefited patients and orthodontists in ways even the developer finds surprising. In addition, Amy introduces a new podcast for team members of the orthodontic office called Practice Talk. The host will be Lacie Ellis, and she is excited to share answers on topics staff members find challenging in their day-to-day office experience. Enjoy today's podcast with Dr. Griffin, and stay tuned for Practice Talk. IN THIS EPISODE: [04:25] Dr. Griffin...
2023-06-07
30 min
Milo Time
James Grayson Part 1 of 2
MS 51, Sixth Grade, JJ Byrne Park, Nike Kobe Shoes, 7th Grade, 78th Precinct Basketball, MS 51 Basketball Courts, 78th Precinct Rec Basketball Draft, Lefthanders, Eamonn Choukrane, Ellis Buery, Charlie Nachsin, Milo's Friend Group, PS 321, Best Friends, Middle School Friends, Sunday Fantasy Football Parties, Fantasy Football, Pasta with Sausage and Meatballs, Holiday on the Weekend, Ribs, Chili, Red Zone, Automatic Shut Off, Berkshires, Lacie Foreht, Max Kessler, Alana Fishberg, Covid, Blueberry Pancakes, Corn Toss, Lake Swimming, Poor Swimmers, Spikeball, Treading Water, Nice Ladies to the Rescue, Rockaway Beach, Scheming, Soren Boddy, The Simpsons, 7-11, A Train, Sunrise at Rockaway Beach, Football, N...
2023-05-27
16 min