Shows
Practice TalkElevating the New Patient ExperienceAre you making the most of every new patient consultation in your orthodontic practice? Welcome to Practice Talk, the podcast where we dive into the people and processes that power successful orthodontic practices. Today, Lacie Ellis is joined by Linda Lindsay, a seasoned professional who redefines the role of the Treatment Coordinator as a Consultation Concierge. Linda shares how her personalized approach transforms the new patient experience—from the moment they walk in to how payment options are presented, even when a spouse isn’t present. Tune in as and explore the importance of gathering the correct information before the...2025-06-2425 min
Practice TalkFrom First Call to Final Smile - The True Impact of OrthodonticsAre you ready to take your orthodontic practice to the next level? In this episode of Practice Talk, guest Alida Brydson joins Lacie Ellis as they dive into essential strategies for improving patient care and streamlining office management operations. They explore the importance of building strong connections with new patients from the initial phone call, fostering team collaboration between the front and back offices, and the value of clear communication in all aspects of the practice, from scheduling to handling finances. Alida shares insights on handling sensitive financial conversations, creating flexibility in payment plans, and maintaining a supportive team...2025-04-1030 min
Practice TalkBehind the Braces: Balancing Clinical, Marketing, and Patient CareIn this inspiring episode of Practice Talk, host Lacie Ellis sits down with Christi Hubert, a purpose-driven leadership professional with over 11 years of experience in the orthodontics industry. Christi shares her journey of growth, resilience, and unwavering commitment to excellence, emphasizing the importance of creating a welcoming, home-like environment for patients and team members. From navigating unexpected challenges to embracing discomfort as a path to growth, Christi offers invaluable insights into finding purpose, staying grounded, and inspiring team empowerment in the workplace. Whether you're a seasoned orthodontics professional or just starting in the field, this conversation will leave you...2024-12-3041 min
Practice TalkBuilding More Than Smiles: The Journey of Starting an Orthodontic PracticeWelcome back to Practice Talk with your host, Lacie Ellis. Today, we’re excited to welcome Janine Chinitz of Chinitz Orthodontics, a startup that’s been making waves in the industry for the past two years. Janine will share the five key factors that have contributed to the success of the practice, from choosing the right name to building a standout team. We’ll explore how strategic planning, effective marketing, and strong community connections have helped them lay a solid foundation for growth. Whether you're just starting out or looking to level up your practice, this episode is filled with i...2024-12-1044 min
Practice TalkKeeping the Office Smiling: Strategies from a Seasoned Orthodontic ManagerWelcome back to Practice Talk with your host, Lacie Ellis. This episode features Trisha LaRue, a seasoned orthodontic office manager, to discuss the unique challenges and rewards of managing a busy orthodontic practice. From keeping the team motivated and managing staff attendance to finding solutions for improving efficiency, Trisha shares practical advice that every office manager can apply. She also dives into strategies for building a positive practice culture, aligning the team with the doctor’s goals, and navigating the multitasking demands of the role. Whether you're an office manager or part of a dental team, you’ll gain valu...2024-11-2640 min
Practice TalkGetting ClinicalWelcome back to Practice Talk! with your host, Lacie Ellis. Today, we’re thrilled to be joined by Pheebe Lafreniere, a seasoned professional in the orthodontic field. In this episode, Pheebe shares how her journey began in orthodontics and discusses the rewarding aspects of her job, like building lasting relationships with patients. Together, we tackle vital concerns, from motivating clinical staff to help with marketing efforts to managing the dynamics between front and back office teams. Plus, you'll hear practical tips on scheduling, patient care, and creating a positive workplace culture. Let’s dive in! IN THIS EPISO...2024-10-1536 min
Practice TalkCultivating a Positive Environment For Your Patients & Your TeamWelcome back to Practice Talk! Today, we're turning the hiring process on its head and exploring how to view it as a positive opportunity to build your dream team. Haley Stumbo, from Greg Orthodontics and Bloom Consulting, is joining me. Haley shares her insights on embracing the positive opportunity of hiring new team members and how cultivating a culture of clear communication, honesty, and kindness can empower orthodontic practices to thrive clinically and operationally. Haley will also share information about Bloom Consulting, a doctor-led consulting and coaching group dedicated to helping orthodontists navigate the complexities of running a successful...2024-08-0642 min
Practice TalkFrom Consultation to Commitment: Winning Over Patients Without PressureIn this episode of Practice Talk, Lacie Ellis welcomes Cathy, a Lead Treatment Coordinator. Cathy will share her experiences guiding patients from consultation to commitment, advocating for the practice and her patients. Lacie and Cathy discuss strategies for winning over patients without pressure, making treatments more affordable through lower down payments or flexible payment schedules, and starting treatment plans on the initial contact to save patients an extra trip. Cathy offers valuable insights throughout the conversation. Customer service is vital in making your practice a success. IN THIS EPISODE: [01:45] Cathy outlines her proctice’s strategies in plac...2024-07-0121 min
Practice TalkBehind the Smiles: Insights from a Clinical SupervisorIn this episode of Practice Talk, Laci Ellis, the host, warmly introduces Janella Perez, a seasoned orthodontic professional with 17 years of experience who brings a wealth of knowledge from her varied roles within the office. Janella shares her office’s successful strategies for welcoming new patients and fostering a positive environment for current patients, emphasizing the importance of feeling valued. From handling emergencies to ensuring stocked supplies and cross-training staff, Janella covers essential operational aspects to maintain smooth clinic functioning. The conversation culminates in a discussion on aligning staff with effective marketing strategies. Tune in to gain invaluable insights an...2024-06-0534 min
Practice TalkStrategies for Community Growth and EngagementIn this episode of Practice Talk, the Marketing Director of Lupi Orthodontics, Heather Hamm, divulges her office’s strategies for orchestrating prosperous community events. She highlights the diverse range of events they've organized, noting that those centered around health and wellness consistently draw the largest crowds. Heather emphasizes the effectiveness of distributing branded swag, particularly citing ChapStick as a highly appreciated giveaway item — after all, who doesn't need ChapStick? Tune in for invaluable insights and practical advice from Heather's wealth of experience.IN THIS EPISODE: [01:53] Heather explains that the most beneficial events have been health and welln...2024-05-0925 min
Practice TalkEp 7 - Are Virtual Exams Worth It?On this episode of Practice Talk, orthodontic assistant Jamie Kent unveils her office's secrets to successful virtual exams. She'll guide you through the entire process, from that first email to scheduling the first in-office visit. Jamie knows a friendly and qualified team member is vital to answering questions with a smile (even virtually). This ensures a warm welcome before patients ever set foot in the office. Jamie tackles common concerns like time commitment and the effectiveness of virtual exams. Tune in and discover how virtual exams can maximize time for your office.IN THIS EPISODE: [01:59] Jamie d...2024-03-2823 min
Practice TalkWhat’s Happening In The Lab?In this episode of Practice Talk, orthodontists and dental professionals discover the key to a smoother, more productive lab: clear and consistent procedures. Join Brandi Lafreniere as she reveals how to empower your staff with well-defined processes, leading to improved lab efficiency and, ultimately, happier patients. Brandi will share practical tips and insights using uLab. Tune in today as she sheds light on the latest developments in orthodontic lab management.IN THIS EPISODE: [01:26] Lacie describes how she met Brandi and a bit about her work history[2:23] Brandi shares how her career began and gives insight into s...2024-02-2031 min
Practice TalkRunning an Efficient ClinicAre you curious about what key factors contribute to a clinic's efficiency? Mia Vincent has successfully honed the skills that will make your office efficient. With valuable scheduling insights, she is enthusiastic about sharing the positive impact of dental monitoring on their practice. Mia will address listener’s questions, including strategies for handling conflicts between the front office and clinical staff and how to create a positive office morale. Don’t miss this episode of Practice Talk to hear Mia’s valuable insights into managing an efficient clinic.IN THIS EPISODE: [01:44] Mia shares an overall view of how...2024-01-1830 min
Practice TalkManaging Team Members (and Sometimes Your Doctors)Is office culture a real thing? Can team morale be built? What if your practice has an employee who is difficult to work with? Today, Lacie is joined by Laura Henry, who is at the helm of a successful orthodontic business, managing three offices, two practices, and three doctors; Laura has answers to these questions. Lacie and Laura will also discuss time off, office apparel and the importance of leadership. Don’t miss this powerful episode of Practice Talk. You will surely learn how to achieve a successful team in your practice. IN THIS EPISODE:[1:42] Laura dis...2023-12-2627 min
Practice TalkIs Marketing in Your Community Worth It?Today, Lacey is joined by Mary Katherine Vonpotts, the Marketing Director for Scenic City Orthodontics in Chattanooga, Tennessee. Mary Katherine shares innovative ways to serve your community while marketing your practice. She emphasizes the importance of community involvement with schools, which has paid dividends in her office. Mary Katherine also reminds listeners to remember the Dentists who refer patients, and she has a proactive way of making those Dentists feel appreciated. After listening today, you will see the importance of keeping your brand visible in your community. IN THIS EPISODE:[01:58] Mary Katherine shares what type of c...2023-10-1928 min
Practice TalkExam Room Insights: Excuses vs Valid Treatment DelaysToday, Lacey is joined by Sarah Gibson, the Treatment Coordinator for her office. Sarah delves into various facets of her role, including discussing the established procedures for welcoming new and existing patients. She emphasizes the importance of active listening and provides real-life examples of how it can significantly work to a patient's advantage. The episode also covers scheduling techniques and strategies to ensure a smooth workflow for the doctor and the patient. Make sure you catch this informative episode.IN THIS EPISODE:[01:28] Sarah discusses the check-in process both for new and existing patients and shares what...2023-09-2637 min
Practice TalkTips For Dealing With Difficult PatientsWelcome to our first episode of Practice Talk, featuring Lacie Ellis as the host. Today Lacie sits down with Kaitlynn Kopa, the scheduling coordinator at King Orthodontics in Dayton, Ohio. She offers valuable insights on managing appointments for school-age children during and after school hours. She also dives into her strategies for handling disgruntled patients. Additionally, Kaitlynn will address questions from our listeners. Get ready for an engaging episode of Practice Talk!IN THIS EPISODE:[01:25] Kaitlynn explains why there is no difference between checking in an existing patient and a new patient[03:45] Kaitlynn outlines the teamwork...2023-08-2230 min
Practice TalkPractice Talk TrailerWelcome to Practice Talk, the podcast that delves deep into the intricacies of healthcare practices. We amplify the voices of actual team members, revealing strategies for creating thriving healthcare practices.Each episode, we engage with diverse staff, from receptionists to lab technicians and administrative professionals who will share candid stories and provide practical solutions for juggling patient care and business demands.Our mission is to empower the dedicated teams that make healthcare happen. So whichever role you play, tune into Practice Talk for a genuine peek behind the scenes. About the Host: ...2023-08-1703 min
The Golden Age of OrthodonticsLightForce CEO Dr. Alfred Griffin & Custom 3D Printed BracketsDr. Alfred Griffin, the co-founder of LightForce Orthodontics, is our guest on this episode of The Golden Age of Orthodontics. Dr. Griffin shares how LightForce has benefited patients and orthodontists in ways even the developer finds surprising. In addition, Amy introduces a new podcast for team members of the orthodontic office called Practice Talk. The host will be Lacie Ellis, and she is excited to share answers on topics staff members find challenging in their day-to-day office experience. Enjoy today's podcast with Dr. Griffin, and stay tuned for Practice Talk. IN THIS EPISODE: [04:25] Dr. Griffin...2023-06-0730 min
Milo TimeJames Grayson Part 1 of 2MS 51, Sixth Grade, JJ Byrne Park, Nike Kobe Shoes, 7th Grade, 78th Precinct Basketball, MS 51 Basketball Courts, 78th Precinct Rec Basketball Draft, Lefthanders, Eamonn Choukrane, Ellis Buery, Charlie Nachsin, Milo's Friend Group, PS 321, Best Friends, Middle School Friends, Sunday Fantasy Football Parties, Fantasy Football, Pasta with Sausage and Meatballs, Holiday on the Weekend, Ribs, Chili, Red Zone, Automatic Shut Off, Berkshires, Lacie Foreht, Max Kessler, Alana Fishberg, Covid, Blueberry Pancakes, Corn Toss, Lake Swimming, Poor Swimmers, Spikeball, Treading Water, Nice Ladies to the Rescue, Rockaway Beach, Scheming, Soren Boddy, The Simpsons, 7-11, A Train, Sunrise at Rockaway Beach, Football, N...2023-05-2716 min