Shows
CX PassportThe One With the AgileCX - Lauren Feehrer E220 Greatest HitsWhat's on your mind? Let CX Passport know...How do Agile principles, customer experience, and camper life all fit together? Lauren Feehrer connects those dots brilliantly in this *Greatest Hits* episode of CX Passport.Lauren is the founder of LoyaltyCraft, where she helps mid-market companies grow through smarter customer experience strategies. From her roots as a process analyst at Accenture to helping clients implement Agile CX frameworks today, Lauren brings a balance of structure and empathy to the CX world.This episode originally aired as E182 and stood out not just for Lauren's...2025-07-0133 min
CX PassportThe One with the 2024 First Class Holiday Special part 2 - E197What's on your mind? Let CX Passport know...🎤As we close 2024, CX Passport takes a break with the annual tradition of “The One with the 2024 First Class Holiday Special part 2”🎧 Episode 197Thank you to all of the great guests of 2024 and to all of the amazing listeners. Thank you for joining the trip with me! Who’s on the Holiday Special part 2?...CHAPTERS0:00 Rick Denton (host introduction)1:18 Bill Staikos7:19 Alyona Medelyan11:44 Kojo Hayford16:57 Lauren Feehrer22:11 Adam Scott28:46 Celi...2024-12-3132 min
Hell No: A True Crime Podcast114. 🎃Halloween Campfire Frights 🎃Happy Halloween!! Come sit around our creepy campfire and listen to stories written by you the people, read by me on the third annual Halloween Campfire Frights!
Debraj Dey - The Shadows of Blackwood - 0:00:50
Marcus Starr - The Story Of Monster Lake - 0:06:00
Shana Denton - His Mirror - 0:25:00
Lauren Lucio - Excellent Customer service - 0:27:20
Chat GPT - No title - 0:35:002024-10-3038 min
CX PassportThe one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182What's on your mind? Let CX Passport know...🎤🎞️A quicker way to tangible results with Customer Experience “The one with the AgileCX” with Lauren Feehrer Founder and President of LoyaltyCraft Consulting in CX Passport Episode 182🎧 What’s in the episode?...CHAPTERS0:00 Introduction3:01 Lauren's transition from software implementation to customer experience7:18 The concept of "Agile CX" and how it can benefit organizations11:45 Lauren's experience in the eldercare and end-of-life space15:34 Lauren's family road trip and the lessons learned17:32 1st Class Lounge23:41 The im...2024-09-1733 min
The Great Trials PodcastGTP CLASSIC: Chris Hamilton | Crisp v. The McDonald's Corporation; McDonald's USA, LLC; and McDonald's Restaurants of Texas, Inc. | $27 millionThis week, we’re replaying a classic episode where Steve and Yvonne interview Chris Hamilton of Hamilton Wingo LLP (https://hamiltonwingo.com/).
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Case Details:
Discussing a landmark premises liability case, trial lawyer and Hamilton Wingo LLP partner Chris Hamilton explains how he held McDonald's responsible for ongoing lack of security and secured justice for the families of Texas A&M college students Denton Ward and Lauren Crisp, who died follo...2024-07-161h 24
The BookmarkBook Three, Chapter 7: Book Recs with Bethany!This month we played Stump the Librarians with your book requests from social media. Have more requests for us? DM us or stop by the library and we'll do our best to find the book you're looking for.
We were joined by former WCPL Technical Services Manager and current Huntington University Library Assistant Bethany for this month's episode.
Chet and Bernie Mysteries by Spencer Quinn
Thornhedge by T. Kingfisher
Uprooted by Naomi Novik
Tenant of Wildfell Hall by Anne Brontë
Villette by Charlotte Brontë
Book Co...2024-04-021h 20
Solidarity Sister!Jinger's Journey, Knight in a Shining Cab, and Emergency Dessert Services - Book Reviews | Ep 21Send us a textThis week I listened to 6.5 books. I'm halfway through Eckhart Tolle's The Power of Now, so look for that one next week. In the meantime, enjoy my take on:Becoming Free Indeed by Jinger Duggar Vuolo with Corey WilliamsHurricane Season by Lauren K. DentonCatching Christmas by Terri BlackstockÉclair and Present Danger by Laura BradfordThe Silence of the Flans by Laura BradfordTake One by Karen Kingsbury*************************************If you're a woman who app...2024-02-2608 min