Shows
Brave UX with Brendan Jarvis 🇺🇦Andy Vitale - Scaling Your Design OrganisationAndy Vitale shares his experiences as an executive design leader, how he’s successfully scaled several design orgs, and why a career in pro wrestling wasn’t for him.
Highlights include:
Why do you create a five year plan for the design orgs you lead?
How has Grey’s Anatomy informed the design of your design organisations?
Why go to the trouble of helping someone who’s struggling in an interview?
How do you navigate the expectations of being the most senior design leader?
How do you feel you’ve enabled people on your team to speak to y...
2024-06-241h 05
SurfacingDeep Dive: Digital Deca Part 5: 10 Management Truths for the Web AgeIn this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths 9 and 10: "Know your customer, but own your mission;" and, "Measure twice, execute once." Episode transcript
2023-10-2439 minSurfacingSurfacing: Christina GrellIn this episode, Lisa and Andy talk to Christina Grell, Senior Director of Product Marketing at Rocket Mortgage. Christina explains the discipline of product marketing and how it intersects with design and user experience. Â Episode transcript
2023-10-1733 minSurfacingDeep Dive 12 - Digital Deca, 10 Management Truths for the Web Age Pt. 4In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths 7 and 8: "The organization owns the web presnece;" and "Management should embrace impermanence." Episode Transcript
2023-09-1430 minSurfacingSurfacing: Arin BhowmickIn this episode, Andy and Lisa talk to Arin Bhowmick, Chief Design Officer at SAP. In this rich conversation, Arin discusses "design as a team sport" and the role of intuition in the design process. Episode transcript
2023-08-3129 minSurfacingEpisode 40: Deep Dive 11 - Digital Deca Part 3: 10 Management Truths for the Web AgeIn this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths five and six: "Standards enable collaboration;" and "The Web is an asset." Episode transcript
2023-08-1733 minSurfacingSurfacing: Scott RosenbergIn this episode of Surfacing, Lisa and Andy talk to Scott Rosenberg. Scott is the Vice President, Global Head of Brand Management at Visa. Scott explores his leadership strategies for designing and implementing governance and operational practices that enable a diverse global team. Episode Transcript
2023-07-0644 minSurfacingSurfacing: Judy MaIn this episode of Surfacing, Lisa Welchman and Andy Vitale talk to Design Leader, Judy Ma. Judy reveals her leadership philosophy, the guidance she gives up-and-coming designers, and how her background in industrial design influences her approach to User Experience Design. Â Episode Transcript
2023-06-2233 minSurfacingDeep Dive - Digital Deca, 10 Management Truths for the Web Age Pt. 2In this episode of Surfacing, Andy and Lisa tackle Digital Deca Truths 3 and four: 3) Decision-making must be based on expertise, not power; and, 4) The business framework must be inclusive. Â Episode Transcript
2023-06-0830 minSurfacingSurfacing: Laura BarnesIn this episode of Surfacing, Lisa and Andy talk with Laura Barnes, Senior Director of Content Strategy at Red Hat. Laura talks about how she started in digital and content strategy and her philosophies around lifelong learning and leading content teams. Â Episode Transcript
2023-04-0431 minSurfacingSurfacing: Sam Quan KruegerIn this episode, Andy and Lisa talk to Sam Quan Krueger. Sam is the Head of Digital Communications at the United Nations Development Program (UNDP). Sam discusses his journey from agency work to a leadership role at the UNDP and his philosophy around supporting and enabling teams. Episode Transcript
2023-03-0737 minSurfacingDeep Dive - Digital Deca: 10 Management Truths for the Web AgeIn this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths one and two: "Your Web presence is the digital manifestation of your organization;" and "In a digitally transforming business environment, bold leadership is vital." Episode Transcript
2023-02-2224 minSurfacingSurfacing: Amy HeymansIn this episode of Surfacing, Lisa and Andy talk with Amy Heymans. Amy serves as Chief Design officer of United Healthcare. Amy is a designer, futurist, visionary, and innovator focused on collaboratively designing a better future. She talks about her career path and the importance of being human-centered as a leader and designer. Episode transcript
2023-01-3131 minSurfacingSurfacing: Jaryn MillerIn this episode of Surfacing, Lisa Welchman and Andy Vitale talk to Jaryn Miller. Jaryn leads Service Design at Headspace and is the Co-founder of Oakland Reparations. In this rich conversation, Jaryn discusses mindfulness, his vocational journey, and how adopting an inclusive approach to service design is a win for every human being. Episode transcript
2023-01-1730 minSurfacingJose Coronado on Design Team RecruitmentIn this episode, hosts Lisa Welchman and Andy Vital speak to Jose Coronado. Jose is the global head of design operations for JP Morgan and spoke about the career path to his current role. He also spoke about the maturity of design ops in the workplace and how Jose tries to avoid an "exclusion by design" dynamic when establishing recruitment and onboarding processes. Jose also spoke about the myth of the lone superstar designer and the importance of team collaboration. Episode transcript
2022-05-1132 minSurfacingDeep Dive: Diversity, Equity, and InclusionIn this episode, co-hosts Lisa Welchman and Andy Vitale have a conversation about diversity, equity, and inclusion. They speak about what the terms mean and how the dynamics of D.E.I. play out for them professionally and as colleagues. Episode transcript
2022-04-2141 minSurfacingAlex Edmans on Delivering Purpose & ProfitIn this episode of Surfacing, co-hosts Lisa and Andy speak with Alex Edmans. Alex is a professor of Finance at London Business School and serves as Mercers School Memorial Professor of Business at Gresham College. Alex talks about his "pie-conomics" framework detailed in his book Grow the Pie. He also explains how organizations can make a business case for sustainability and accountability and offers suggestions on how anyone can make a positive difference at any level of an organization. About Alex Edmans Alex Edmans is Professor of Finance at London Business School. Alex has a PhD...
2022-03-3041 minSurfacingAaron Irizarry on Healthy Teams & Authenticity at WorkWelcome to Surfacing. This episode co-hosts Lisa Welchman and Andy Vitale speak to design leader Aaron Irizarry. Aaron talks about music, his design journey, and his steps to create team environments that create space for the whole person. Andy asked Aaron about building and implementing design systems, and Lisa asked Aaron to talk about how he ensures that being authentic at work is available for every worker. Finally, Aaron gives us tips on how to make the best vegan tacos. Episode transcript
2022-03-1056 minSurfacingDeep Dive: Leading Digital TeamsIn this episode, co-hosts Lisa Welchman and Andy Vitale speak about leading a digital team. They focus on the interdisciplinary nature of digital teams and the challenges of leading large groups with diverse skillsets. They also talk about the leadership challenges between so-called digital-first organizations and organizations transforming with digital technologies. Finally, they consider how a new generation of digital leaders can use their skills and intuition to turn the tides of digital development in a more positive direction. Episode transcript
2022-02-2341 minSurfacingDiana Caplinger on Personalization & Peer AlignmentIn this episode of Surfacing, Andy and Lisa talk to IT and Product management executive Diana Caplinger. Diana offers her perspective on aligning for success when creating personalized experiences for customers. And she also gives tips for increasing alignment with management peers, connecting organizational silos, and putting in place the checks and balances required to ensure an effective and safe customer experience. Episode transcript
2022-02-091h 01SurfacingKatherine Benjamin on Digital ServicesKatherine Benjamin serves as the Deputy Chief Technology Officer for Digital Services, in the New York City Mayor’s Office of the CTO. She has worked in Canada, the UK and Malawi. Previously, Katherine was the Vice President of Service Design at Ayogo, a company twice recognized globally as one of the top 100 most innovative digital health companies. Her experience in public sector digital transformation includes conceptualizing and launching the Ontario Digital Service’s rapid prototyping and user research labs, and working on the NHS.UK Alpha inception team, a small group tasked with setting the vision for mo...
2022-01-2655 minSurfacingMargaret Lee on Building Communities of PracticeIn this episode, co-hosts Lisa Welchman and Andy Vitale, are joined by leadership coach Margaret Lee. Margaret spoke about her experience as director of UX Community & Culture at Google and offered advice for starting communities of practice. In addition, Margaret reflects on the personal impact of her article and talk, Insights from a Reluctant Leader. Episode transcript
2022-01-1244 minSurfacing2021 Year-End Deep Dive with Rhys WelchmanSurfacing podcast producer, Rhys Welchman, joins Andy and Lisa in this year-end recap. Andy and Lisa talk about how the podcast is going, changes for next year. And, Rhys talks about how what he learns in the podcast influences him as a band tour manager--and what it's like to be back out on the road in a pandemic. All three talk about hopes and wishes for the new year. Plus, Lisa has a surprise holiday song for Andy! Episode transcript
2021-12-2248 minSurfacingNatalie Marie Dunbar on Scaling Content StrategyIn this episode of Surfacing, Andy and Lisa talk with a content strategist and writer, Natalie Marie Dunbar. Natalie discusses her transition from being a traditional newspaper writer to the world of content strategy and content design. She also talks about her motivation for writing her upcoming book, From Solo to Scaled. Episode transcript
2021-12-011h 00SurfacingNatali Morris on Emerging Tech JournalismNatali Morris is a former network news anchor turned personal finance educator and motivator. Her specialties include personal finance, business, and technology. Â Natali is currently a contributor for CNBC and MSNBC where she was previously an anchor. Prior to that, she was an anchor on CBS Interactive. She was also a contributor to CBS News and the TODAY Show. She has also contributed to CNN, ABC News, G4TV, BBC, The CW, Fox News, Fox Business News, and Univision (Spanish-language reporting). Â She has written for Consumer Reports, WIRED, Variety Magazine, MarketWatch, TechCrunch, The San Francisco Examiner, PC Magazine, ELLEgirl, The Oa...
2021-11-1746 minSurfacingDeep Dive: Design LeadershipIn this Surfacing podcast episode, Lisa asks Andy about the challenges of design leadership. Andy talks about ways to support design team members, the role of constraints and rules in keeping the team focused on creating relevant experiences. Andy also reveals what it feels like to work in an organization that honors inclusion and diversity. And Lisa asks Andy what leaders look for when searching for vendor partners to support a large and evolving team. Episode transcript
2021-11-0345 minSurfacingCleve Gibbon on Content Technologies & Designing Agile SystemsIn this episode, co-hosts Andy and Lisa talk with technologist Cleve Gibbon. Cleve lays down some fundamentals of web content management and offers advice about how to think about audiences, content, and technology when designing content models. Cleve also talks about his transition from living in the UK to living in the US and the importance of keeping your professional network alive to support lifelong learning. Â About Cleve Gibbon Cleve Gibbon is the Chief Technology Officer at Wunderman Thompson, NA. He helps drive key executive technology decisions around strategy, innovation, and product, enabling W...
2021-10-201h 00SurfacingPeter Morville on Farming and the Future of Information Architecture Part 2In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter’s recent move to a farm in Virginia—and the steep learning curve of becoming a farmer. In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges that a new generation of designers and information architects face in building impactful digital experiences. Episode transcript  About Peter Morville Peter is a pioneer of the fields of information archit...
2021-10-0652 minSurfacingPeter Morville on Farming and the Future of Information Architecture Part 1In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter’s recent move to a farm in Virginia—and the steep learning curve of becoming a farmer. In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges that a new generation of designers and information architects face in building impactful digital experiences. Episode transcript  About Peter Morville Peter is a pioneer of the fields of inf...
2021-09-2233 minSurfacingDeep Dive: Digital GovernanceIn this Surfacing deep dive, Andy asks Lisa about digital governance, what it is, what it isn't, and how solid governance practices support the product design and development process.
2021-09-0844 minSurfacingJorge Arango on Architecting ExperiencesIn this episode of Surfacing, co-hosts Lisa Welchman and Andy Vitale speak to information architect and educator Jorge Arango. This episode saw a discussion of digital ethics and the roles that designers, business leaders, policymakers, and ethicists play in keeping digital spaces safe. Jorge considers the responsibilities associated with architecting online experiences and offers insight into the dynamics that come with the long arc of technological innovation. Episode transcript About Jorge Arango Jorge Arango is an information architect and strategic designer based in the San Francisco Bay Area in California. In his consulting...
2021-08-251h 12SurfacingKristina Podnar on Digital Policy for DesignersIn this episode of Surfacing, Andy and Lisa talk to digital policy consultant Kristina Podnar. Kristina explains the difference between policies, standards, and guidelines. Then, she illustrates how a mature approach to policy can help teams design and deliver digital products and services with speed, safety, and quality.  Episode Transcript  About Kristina Podnar Kristina Podnar is a digital policy innovator. For over two decades, she has worked with some of the most high-profile companies in the world and has helped them see policies as opportunities to free the organization fr...
2021-08-1155 minSurfacingRon Bronson on Service DesignIn this episode of Surfacing, Andy and Lisa are joined by Ron Bronson. Ron has deep experience working at the intersection of digital policy, service design, and systems. They talk about why so many services are poorly designed and talk about what needs to happen to improve both digital and physical world services for people. Ron also gives Andy some advice on selecting the proper tea, and Lisa asks about Ron's interest in the Finnish sport, Pesäpallo. Episode transcript About Ron Bronson Ron Bronson is a design director who leads impactful initiatives at the intersection of t...
2021-07-2858 minSurfacingLaura Klein on What's Wrong With UXIn this episode, co-hosts Lisa Welchman and Andy Vitale speak to user experience design expert Laura Klein. Laura is the author of Build Better Products and UX for Lean Startups. Laura spoke about how a lack of reflection and consideration during the product development life cycle contributes to some of our online low-quality experiences. She also reveals how her engineering background and love of logic impact how she approaches user experience design. Episode transcript  About Laura Klein Laura fell in love with technology when she saw her first user r...
2021-07-1457 minSurfacingDeep Dive: Is Agile Worth It?In this episode of Surfacing, co-hosts Lisa & Andy talk about the world of agile software development. They explore what it is, what it's meant to be, and the strengths and weaknesses of working with agility. Andy talks about his hands-on experience with agile, and Lisa wonders about the role executives and other leaders play in pushing their teams to work faster. Episode transcript  Show Notes Alex Edmans – Grow the Pie W3C Agile software development Scaled agile Framework (SAFe) Â
2021-06-301h 01SurfacingPer Axbom on Compassion and Digital EthicsIn this episode, Lisa and Andy talk with Per Axbom. Most know Per as the co-host of the UX Podcast, but in this interview, we talk with Per about his research and work in design ethics, his first computer, and his experiences on one of the newer social media platforms, Clubhouse. Episode transcript About Per Axbom Per has been working with computers since a child in the early 1980s and professionally with the Internet since the mid-90s. Today he is a consultant in UX, accessibility and digital strategy, as well as a...
2021-06-1659 minSurfacingMeena Kothandaraman Talks About Qualitative ResearchIn this episode of Surfacing, co-hosts Andy Vitale and Lisa Welchman talk to qualitative researcher and experience strategist Meena Kothandaraman. They talk about understanding qualitative research and why it's essential to be inspired by and learn from people when designing products. Meena also shares advice for teams who face challenges and constraints around getting research integrated into their development process. Â About Meena Kothandaraman With 25 years of experience, Meena has consulted to emphasize the strategic value of customer experience across product, space and service. She truly believes that businesses can achieve greater focus by b...
2021-06-021h 18SurfacingMike Monteiro's Dream BandIn this episode, Lisa and And speak with MikeMonteiro, author, speaker, and co-founder of Mule Design. They talk about how change happens in companies, the early days of the web, and Mike's new talk, My People Were in Shipping. They also discuss what's next for Mike Monteiro, the difference between concerts and shows, and Mike picks the musicians in his all-time supergroup. Episode Transcript About Mike Monteiro Author of Design Is a Job and You're My Favorite Client. Giver of barnburning talks about ethics and responsibility in design. Leader of workshops that fill p...
2021-05-191h 03SurfacingCreativity for Makers with Denise JacobsIn this episode of Surfacing, Andy and Lisa talk to the speaker, author, and creativity evangelist Denise Jacobs. They discuss Denise's evolution from digital maker to becoming a creative support system for the digital maker community, her book Banish Your Inner Critic, and Denise's latest project focusing on leaders of digital makers. Episode Transcript  About Denise Jacobs Denise Jacobs’ expertise lies at the intersection of creativity, confidence, and achievement. Denise keynotes conferences and consults with tech companies worldwide, giving a Creative Dose™ – an injection of inspiration, relevant content, and immediately applicable tools t...
2021-05-0550 minSurfacingKevin Hoffman on Remote MeetingsIn this episode, co-hosts Lisa Welchman and Andy Vitale speak to Kevin Hoffman, a design industry veteran currently the digital services expert leading design for the Veterans Affairs administration. He is also a speaker and author of Meeting Design: For Managers, Makers, and Everyone. This episode covers a wide variety of topics: how meetings have changed since the shift to working remotely during the pandemic; what can be classified as a meeting--and the group explores different types of meetings, including the meeting where Kevin introduced Lisa and Andy to each other. Episode transcript About Kevin
2021-04-261h 12SurfacingSurfacing Deep Dive #2 - Should Designers Learn to Code?In this month's Deep Dive, co-hosts Lisa Welchman and Andy Vitale explore a much-debated topic: should designers learn how to code? The conversation took an interesting turn as the two begin to consider how teams are structured around the web and discuss new possibilities about how design and technology teams can work together. Episode transcript Show Notes “A Moment of Time with Editors” - On WYSIWYG (What You See Is What You Get) editors. Lisa’s Execution Atom If you’re bored and want more of this debate Â
2021-04-1951 minSurfacingRegine Gilbert on Accessibility & Inclusive DesignIn this episode, Andy and Lisa talk to the designer, speaker, and educator Regine Gilbert. Regine is the author of "Inclusive Design for a Digital World: Designing with Accessibility in Mind." Regine explains what accessibility means and consider why makers and business don’t build accessible products—and how to shift that trend. Regine also offers advice for designers and makers who work in organizations where accessibility and inclusive design aren’t priorities. Episode transcript  About Regine Gilbert Regine Gilbert is a user experience designer, educator, and international public speaker with over 10...
2021-04-1248 minSurfacingDean Broadly on Innovation, Gardening, and Growing TeamsIn this episode, Andy and Lisa have a conversation with Dean Broadley. Dean is a South Africa-- based design team lead. He talks about how his wide-ranging experience as a digital practitioner and manager and his love of gardening have given him insights into growing people and teams in an organization. We also get Dean’s perspective on digital innovation and new technology adoption in South Africa. Podcast Transcript About Dean Broadley Dean is a Design Executive from Cape Town, South Africa. He's spent his career working hard to connect experiences in the ph...
2021-03-3159 minSurfacingSurfacing Deep Dive #1 - Design & GovernanceIn this first Surfacing deep dive, host Lisa Welchman and Andy Vitale talk about design and governance. Why do designers feel that they don't have a seat at the table when making decisions about creating the customer experience? And what happens when they do? What is the conflict between the designer's role and those that make the rules for the organization, and how can the disciplines of governance and design work together to improve the customer experience and the experience of being on the digital team? Episode transcript About the Hosts Lisa Welchman...
2021-03-2338 minSurfacingWhitney Quesenbery on Election Ballot DesignIn this episode, Lisa and Andy talk to Whitney Quesenbery about elections, the importance of ballot design, the role of election officials, and how she and others at the Center for Civic Design are working to improve the experience of voting. Episode transcript About Whitney Quesenbery: Whitney Quesenbery is the co-founder of the Center for Civic Design. She’s passionate about making interactions with government effective and enjoyable, giving design literacy to elections and other government workers, and on a mission to ensure voter intent through design. Whitney publishes, presents, and tea...
2021-03-1449 min
Thunder Nerds🧠Build a Safer & More Compassionate Web with Lisa Welchman & Andy Vitale
In this episode, we get to speak with Lisa Welchman & Andy Vitale. We discuss their new podcast and how we can build a safer and more compassionate web. We also chat about digital governance and how companies can own their accountability.
Episode Sponsor
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Show Links
Lisa WelchmanWebsite: https://www.lisawelchman.com/Twitter: https://twitter.com/lwelchmanLinkedIn: https://www.linkedin.com/in/lisawelchmanLisa’s book – Managing Chaos: http...
2021-02-271h 01