Shows
Awkward Silences#178 - How to Measure What Matters with Lyndsi Lee of TurnitinBen talks with Lyndsi Lee, UX Manager at Turnitin, about moving beyond traditional metrics like NPS and CSAT to measure user experiences more effectively. The conversation centers on outcome-based assessment, a framework that breaks user experiences into atomic outcomes. Rather than asking broad satisfaction questions, this approach focuses on specific user goals like "users can complete repetitive tasks without friction." Lyndsi explains how teams can identify these outcomes through existing research and customer feedback, then prioritize them using methods like card sorting with actual users. The framework helps product teams move away from vague directives an...
2025-12-0947 min
Witchy VibesEpisode #2 - Awaken your inner witch: How to create a life you love.I am joined by empowerment guru Lyndsi Winer to discuss uncovering & learning to trust your intuition, incorporating magick into every part of your daily life, and how to deal with negativity and negative self-thoughts.
2020-10-1515 min