Maranda Dziekonski - Podcast Details

Shows

The Daily StandupFirst in, first out | Maranda DziekonskiEpisode 240: Maranda Dziekonski has some good, but tough, advice for job seekers.⏱️ Timestamps:00:00:00 - Intro00:02:23 - The hiring crisis on everyone’s mind 00:02:58 - Light at the end of the hiring tunnel 00:04:00 - Stretch roles vs. playing to your strengths 00:06:13 - When ethics meet modern hiring tech 00:09:08 - Debunking the myth of AI-led screening 00:10:44 - Why who you know matters more than ever 00:12:13 - Harmonizing your career like a musician📺 Lifetime Value: Your Destination for GTM contentWebsite...2025-05-0816 min

Sales Is King196: Maranda Dziekonski | Creating A Customer Success Growth Engine2025 Premiere Episode: Dan Sixsmith speaks with Maranda Dziekonski, VP of Customer Success at ID.me, about the challenges faced in the tech industry during 2024, her transition to a larger organization, and the evolving role of customer success. Maranda shares insights on implementing change, enhancing collaboration between teams, and effective stakeholder management strategies. The discussion highlights the importance of a commercial mindset in customer success and the need for organizations to adapt to a more scrutinized financial environment. In this conversation, Maranda Dziekonski and Dan Sixsmith explore the importance of building trust with stakeholders, the value cycle in...2025-01-1551 min

Account Management SecretsEpisode 18: Using Customer Success to Drive Growth and Boost Retention“Customer success is no longer just held accountable for adoption and NPS; CS teams now have to own a portion of the number, as we should,” says Maranda Dziekonski, the new VP of Customer Success at ID.me. In this episode, Maranda joins Alex Raymond to talk about the transformation of customer success into a strategic driver of revenue, providing insights on how CS teams can align their goals with executive priorities and board expectations. From tracking customer success qualified leads to leveraging quarterly business reviews as more than just check-ins, Maranda explains how CS leade...2025-01-0336 min

Inside The Workflow#23 Maranda Dziekonsk, VP, Customer Success, ID.me: Scaling Teams, Building Agile Processes, and Staying Customer-FocusedIn this episode, Maranda Dziekonski, VP of Customer Success at ID.me, shares her 20+ years of experience in customer success and operations, providing actionable insights on scaling teams, creating agile processes, and fostering personal connections to drive success. From her unique approach to relationship-building through her "handy-dandy notebook" to the challenges of transitioning between leadership roles, Maranda offers a candid and practical look into the evolving world of customer success.We explore her innovative hiring principles, the importance of acting your organization's size when implementing processes, and how she has leveraged AI to supercharge account planning and...2024-12-2035 min

PRODUCTEA with Leah, Growth & Senior Leadership82: Maranda Dziekonski - When selling never ends - CS in 2024 and beyondMaranda Dziekonski on the evolving landscape of customer success, the importance of driving value for customers, and owning revenue outcomes for a function that traditionally never has. Like product.Why the traditional role is shifting to a more integrated approach and how this works when “the sale never ends”We discuss the complexities of customer success, the impact of budget constraints on customer retention, and the importance of understanding customer churn.What it means to build around mission-critical services and having the correct timing to introduce customer success to a company. How does sale...2024-11-0356 min

Resilience Rocks SalesHow to Lead Through Tough Times with Maranda Dziekonski | Resilience Rocks Sales Ep.25In this episode of Resilience Rocks Sales, we get to know the inspiring journey of Maranda Dziekonski. Maranda, a remarkable leader in the customer success space, shares her story of overcoming extreme poverty, and other adversities from her childhood in rural Michigan. Her path is a testament to resilience, having navigated through significant life challenges such as early emancipation, becoming a single mother at a young age, and establishing a successful career. Maranda discusses the pivotal moments in her life that led her to choose a path of resilience and self-improvement. She sheds light on t...2024-08-1149 min

Scale Tale - The Customer Success PodcastRevenue-centric customer success culture w/ Maranda DziekonskiCS is evolving, with a push towards revenue. While focusing on nurturing the customer relationship, CSMs are now tasked with making sales.Balancing the art of creating an excellent customer experience along with revenue generation is a herculean task. Maranda Dziekonski, SVP, CS & Ops at Datasembly, joins Mausmi Ambastha,on this episode of the Scale Tale Podcast to discuss how the future of CS is beyond support & success of the customer and how it leads revenue-generating activit...2024-04-2434 min

B2B Leadership PodcastThe Impact of Economic Uncertainty on Leadership and Hiring with Maranda DziekonskiIn this episode, host Nils Vinje welcomes back Maranda Dziekonski for a wide-ranging discussion on leadership practices and challenges currently facing the tech industry. They tackle the impact of the current economic uncertainty on hiring, discuss how layoffs are affecting organizations, and give insights into key program cuts in the industry. Nils and Maranda also delve into the long-term implications of leadership decisions and the importance of investing in DE&I and Learning and Development programs. Have a listen and get equipped for leading...2024-02-2834 min

SaaS TherapyCheck-in: Highlights of our conversation with Maranda Dziekonski, SVP of CS @ DatasemblyEach Friday, we'll unpack the key points, or dig further into one specific topic, from our Tuesday episode. Repetition is key to learning, and we're here for it. Summary In this check-in, Todd revisits four incredible gems from our conversation with Maranda Dziekonski (SVP of Customer Success and Ops @Datasembly), including: How customer success must evolve in response to current economic conditions Insight into how Client Success should tie themselves to revenue outcomes and learn how to craft "the minimum necessary experience" Suggestions for CS can do more than generate revenue through expansion, but...2024-02-2310 min

SaaS Therapy"Is CS thriving or dying?" with Maranda Dziekonski, SVP of CS @ DatasemblyMaranda Dziekonski, SVP of Customer Success and Ops at Datasembly, is a ground-up builder with over 20 years of experience in crafting world-class operations, specializing in Customer Success, Support, Tech Support, and Sales across B2B, B2C, and B2B2C sectors. Maranda's leadership has earned accolades as a Top 100 Customer Success Strategist, amongst many other recognitions. You can follow Maranda on Twitter @marandasays. Resources Connect with Casey Connect with Todd Visit the show page Get to know BrainStorm Takeaways • Customer success is evolving in response to c...2024-02-2047 min $She\'s So Suite Podcast$ She's So Suite PodcastThe Juvenile Corrections Officer turned SVP CS, Datasembly ft. Maranda DziekonskiShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at ⁠https://www.clientsuccess.com/⁠ Kristi Faltorusso, sits down with Maranda Dziekonski, SVP, CS Datasembly. Maranda’s story will inspire you to dare to dream big. Maranda's story is an inspiration to those aiming for career advancement. She encourages taking calculated risks and aiming high, while also emphasizing the significance of recognizing one's limitless potential and advocating for oneself. Timestamps 0:00 - Preview 0:36 - Intr...2024-02-1434 min $She\'s So Suite Podcast$ She's So Suite PodcastThe Juvenile Corrections Officer turned SVP CS, Datasembly ft. Maranda DziekonskiKristi Faltorusso, sits down with Maranda Dziekonski, SVP, CS Datasembly. Maranda’s story will inspire you to dare to dream big. Maranda's story is an inspiration to those aiming for career advancement. She encourages taking calculated risks and aiming high, while also emphasizing the significance of recognizing one's limitless potential and advocating for oneself. Timestamps 0:00 - Preview 0:36 - Intro 3:58 - Juvenile Corrections Officer aspirations 6:11 - Navigating a non-linear career 8:23 - Quitting a stable job 10:43 - Maranda realizes her self-worth 15:05 - Ad #1 16:04 - How to get unstuck in your current role? 19:00 - Career growth with an uncertain upward trajectory 22:30 - Work-Life ba...2024-02-1434 min $She\'s So Suite Podcast$ She's So Suite PodcastThe Juvenile Corrections Officer turned SVP CS, Datasembly ft. Maranda DziekonskiShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at ⁠https://www.clientsuccess.com/⁠ Kristi Faltorusso, sits down with Maranda Dziekonski, SVP, CS Datasembly. Maranda’s story will inspire you to dare to dream big. Maranda's story is an inspiration to those aiming for career advancement. She encourages taking calculated risks and aiming high, while also emphasizing the significance of recognizing one's limitless potential and advocating for oneself. Timestamps 0:00 - Preview 0:36 - Intr...2024-02-1434 min

Digital Strategy UnlockedCustomer Success and Digital – One Family: Maranda DziekonskiJoin us as our host, Deepak Sharma, sits down with Maranda Dziekonski, Senior Vice President of Customer Success at Datasembly, as they navigate the intersection of leadership, innovation, and digital strategy. Maranda shares her remarkable journey, from overcoming early challenges to spearheading customer success in the ever-evolving world of startups. Discover Maranda's unique approach to blending digital innovation with customer engagement. Don't miss this insightful conversation on harnessing digital transformation to drive business growth and customer satisfaction.2023-12-0124 min

This New WayAssessing for Fit, Onboarding for Impact: Transform New Hires into Revenue Drivers (with Maranda Dziekonski, SVP of Customer Success at Datasembly)👉 Check out the resources mentioned here: https://fellow.app/supermanagers/maranda-dziekonski-datasembly-assessing-for-fit-onboarding-for-impact-transform-new-hires-into-revenue-drivers Are there any similarities at your company between how new customers and new employees are onboarded? In episode #176, Maranda Dziekonski shares her innovative approaches to onboarding. She highlights how viewing new employees through the same lens as new customers can revolutionize how companies integrate new team members, ensuring they become impactful contributors from the outset. Maranda is an experienced team builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take companies to the next level. Curr...2023-11-2341 min

The Customer Success ChannelMaranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CSIn this episode, our host Anika Zubair chats with Maranda Dziekonski, Senior VP of Customer Success at Datasembly about the importance of viewing customer success as a revenue generator rather than a cost center.The field of customer success (CS) has been through a whirlwind of changes this year due to the global economy. As we near the end of 2023 and start planning for 2024, sustainability and revenue have become top priorities for every CS department. But why is revenue such a vital piece...2023-11-1636 min

Crazy WisdomBusiness Beyond the Numbers: A Conversation with Maranda DziekonskiIn this episode of the Crazy Wisdom Podcast, host Stuart interviews Maranda Dziekonski, a CS executive and CCO. They talk about business, touching on topics like the importance of human aspects in business, the power of having a strong mission, and addressing company crises. Dikonsky also explains how she defines business and shares intriguing insights about the role of philosophy in business. Further, they discuss the state of manufacturing in the U.S. and how AI might affect the world of work. She also provides tips for startups on maturing while maintaining their core ethos. The conversation delves into...2023-11-1351 min

The Jasons Take On...Guest: Maranda Dziekonski – What does the future customer success manager look like?Episode Description Join us when we speak with Maranda Dziekonski. Maranda is the SVP of Customer Success at HourWork. She is seasoned customer success executive and leader and with extensive experience building and scaling teams in early and mid-stage startups and has been part of 3 companies who have all seen successful exits.In this episode, Maranda is going to talk to us about the future of the customer success manager role. Guest: Maranda Dziekonski - Chief Customer Officer at Swiftly Maranda Dziekonski was until very recently the Chief Customer Officer at...2023-03-1400 min

The Jasons take on...Guest: Maranda Dziekonski - What does the future customer success manager look like?Join us when we speak with Maranda Dziekonski. Maranda is the SVP of Customer Success at HourWork. She is seasoned customer success executive and leader and with extensive experience building and scaling teams in early and mid-stage startups and has been part of 3 companies who have all seen successful exits. In this episode, Maranda is going to talk to us about the future of the customer success manager role. ABOUT Maranda Maranda Dziekonski was until very recently the Chief Customer Officer at Swiftly. For those that don’t know Swiftly is he...2023-03-1422 min

CSM Practice - The Customer Success PodcastCOMPENSATION PLANS for Customer Success ManagersSend us a textWhat should compensation plans for Customer Success Managers be? What is the reasonable Customer Success Manager salary to attract the right talent?There are different factors to consider when determining whether customer success managers should be paid a variable or fixed salary. Customer Success compensation plans are also determined by the Customer Success Manager’s location.In order to attract the best and brightest Customer Success Managers, it is imperative to understand what motivates them to accept an offer.In this episode, Maranda Dziekonski, Chief Customer Officer at...2022-12-0216 min