Shows
The Daily StandupFirst in, first out | Maranda DziekonskiEpisode 240: Maranda Dziekonski has some good, but tough, advice for job seekers.⏱️ Timestamps:00:00:00 - Intro00:02:23 - The hiring crisis on everyone’s mind 00:02:58 - Light at the end of the hiring tunnel 00:04:00 - Stretch roles vs. playing to your strengths 00:06:13 - When ethics meet modern hiring tech 00:09:08 - Debunking the myth of AI-led screening 00:10:44 - Why who you know matters more than ever 00:12:13 - Harmonizing your career like a musician📺 Lifetime Value: Your Destination for GTM contentWebsite...
2025-05-0815 min
Sales Is King196: Maranda Dziekonski | Creating A Customer Success Growth Engine2025 Premiere Episode:
Dan Sixsmith speaks with Maranda Dziekonski, VP of Customer Success at ID.me, about the challenges faced in the tech industry during 2024, her transition to a larger organization, and the evolving role of customer success. Maranda shares insights on implementing change, enhancing collaboration between teams, and effective stakeholder management strategies. The discussion highlights the importance of a commercial mindset in customer success and the need for organizations to adapt to a more scrutinized financial environment. In this conversation, Maranda Dziekonski and Dan Sixsmith explore the importance of building trust with stakeholders, the value cycle in...
2025-01-1551 min
Account Management SecretsEpisode 18: Using Customer Success to Drive Growth and Boost Retention“Customer success is no longer just held accountable for adoption and NPS; CS teams now have to own a portion of the number, as we should,” says Maranda Dziekonski, the new VP of Customer Success at ID.me. In this episode, Maranda joins Alex Raymond to talk about the transformation of customer success into a strategic driver of revenue, providing insights on how CS teams can align their goals with executive priorities and board expectations.
From tracking customer success qualified leads to leveraging quarterly business reviews as more than just check-ins, Maranda explains how CS leade...
2025-01-0336 min
Inside The Workflow#23 Maranda Dziekonsk, VP, Customer Success, ID.me: Scaling Teams, Building Agile Processes, and Staying Customer-FocusedIn this episode, Maranda Dziekonski, VP of Customer Success at ID.me, shares her 20+ years of experience in customer success and operations, providing actionable insights on scaling teams, creating agile processes, and fostering personal connections to drive success. From her unique approach to relationship-building through her "handy-dandy notebook" to the challenges of transitioning between leadership roles, Maranda offers a candid and practical look into the evolving world of customer success.We explore her innovative hiring principles, the importance of acting your organization's size when implementing processes, and how she has leveraged AI to supercharge account planning and...
2024-12-2035 min
PRODUCTEA with Leah, Growth & Senior Leadership82: Maranda Dziekonski - When selling never ends - CS in 2024 and beyondMaranda Dziekonski on the evolving landscape of customer success, the importance of driving value for customers, and owning revenue outcomes for a function that traditionally never has. Like product.Why the traditional role is shifting to a more integrated approach and how this works when “the sale never ends”We discuss the complexities of customer success, the impact of budget constraints on customer retention, and the importance of understanding customer churn.What it means to build around mission-critical services and having the correct timing to introduce customer success to a company. How does sale...
2024-11-0356 min
Resilience Rocks SalesHow to Lead Through Tough Times with Maranda Dziekonski | Resilience Rocks Sales Ep.25In this episode of Resilience Rocks Sales, we get to know the inspiring journey of Maranda Dziekonski. Maranda, a remarkable leader in the customer success space, shares her story of overcoming extreme poverty, and other adversities from her childhood in rural Michigan. Her path is a testament to resilience, having navigated through significant life challenges such as early emancipation, becoming a single mother at a young age, and establishing a successful career.
Maranda discusses the pivotal moments in her life that led her to choose a path of resilience and self-improvement. She sheds light on t...
2024-08-1149 min
Scale Tale - The Customer Success PodcastRevenue-centric customer success culture w/ Maranda DziekonskiCS is evolving, with a push towards revenue. While focusing on nurturing the customer relationship, CSMs are now tasked with making sales.Balancing the art of creating an excellent customer experience along with revenue generation is a herculean task. Maranda Dziekonski, SVP, CS & Ops at Datasembly, joins Mausmi Ambastha,on this episode of the Scale Tale Podcast to discuss how the future of CS is beyond support & success of the customer and how it leads revenue-generating activit...
2024-04-2434 min
B2B Leadership PodcastThe Impact of Economic Uncertainty on Leadership and Hiring with Maranda DziekonskiIn this episode, host Nils Vinje welcomes back Maranda Dziekonski for a wide-ranging discussion on leadership practices and challenges currently facing the tech industry.
They tackle the impact of the current economic uncertainty on hiring, discuss how layoffs are affecting organizations, and give insights into key program cuts in the industry.
Nils and Maranda also delve into the long-term implications of leadership decisions and the importance of investing in DE&I and Learning and Development programs.
Have a listen and get equipped for leading...
2024-02-2834 min
SaaS TherapyCheck-in: Highlights of our conversation with Maranda Dziekonski, SVP of CS @ DatasemblyEach Friday, we'll unpack the key points, or dig further into one specific topic, from our Tuesday episode. Repetition is key to learning, and we're here for it.
Summary
In this check-in, Todd revisits four incredible gems from our conversation with Maranda Dziekonski (SVP of Customer Success and Ops @Datasembly), including:
How customer success must evolve in response to current economic conditions
Insight into how Client Success should tie themselves to revenue outcomes and learn how to craft "the minimum necessary experience"
Suggestions for CS can do more than generate revenue through expansion, but...
2024-02-2310 minSaaS Therapy"Is CS thriving or dying?" with Maranda Dziekonski, SVP of CS @ DatasemblyMaranda Dziekonski, SVP of Customer Success and Ops at Datasembly, is a ground-up builder with over 20 years of experience in crafting world-class operations, specializing in Customer Success, Support, Tech Support, and Sales across B2B, B2C, and B2B2C sectors. Maranda's leadership has earned accolades as a Top 100 Customer Success Strategist, amongst many other recognitions. You can follow Maranda on Twitter @marandasays.
Resources
Connect with Casey
Connect with Todd
Visit the show page
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Takeaways
• Customer success is evolving in response to c...
2024-02-2047 min
She's So Suite PodcastThe Juvenile Corrections Officer turned SVP CS, Datasembly ft. Maranda DziekonskiShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Kristi Faltorusso, sits down with Maranda Dziekonski, SVP, CS Datasembly. Maranda’s story will inspire you to dare to dream big. Maranda's story is an inspiration to those aiming for career advancement. She encourages taking calculated risks and aiming high, while also emphasizing the significance of recognizing one's limitless potential and advocating for oneself.
Timestamps
0:00 - Preview
0:36 - Intr...
2024-02-1434 min
She's So Suite PodcastThe Juvenile Corrections Officer turned SVP CS, Datasembly ft. Maranda DziekonskiKristi Faltorusso, sits down with Maranda Dziekonski, SVP, CS Datasembly. Maranda’s story will inspire you to dare to dream big. Maranda's story is an inspiration to those aiming for career advancement. She encourages taking calculated risks and aiming high, while also emphasizing the significance of recognizing one's limitless potential and advocating for oneself. Timestamps 0:00 - Preview 0:36 - Intro 3:58 - Juvenile Corrections Officer aspirations 6:11 - Navigating a non-linear career 8:23 - Quitting a stable job 10:43 - Maranda realizes her self-worth 15:05 - Ad #1 16:04 - How to get unstuck in your current role? 19:00 - Career growth with an uncertain upward trajectory 22:30 - Work-Life ba...
2024-02-1434 min
She's So Suite PodcastThe Juvenile Corrections Officer turned SVP CS, Datasembly ft. Maranda DziekonskiShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Kristi Faltorusso, sits down with Maranda Dziekonski, SVP, CS Datasembly. Maranda’s story will inspire you to dare to dream big. Maranda's story is an inspiration to those aiming for career advancement. She encourages taking calculated risks and aiming high, while also emphasizing the significance of recognizing one's limitless potential and advocating for oneself.
Timestamps
0:00 - Preview
0:36 - Intr...
2024-02-1434 min
Digital Strategy UnlockedCustomer Success and Digital – One Family: Maranda DziekonskiJoin us as our host, Deepak Sharma, sits down with Maranda Dziekonski, Senior Vice President of Customer Success at Datasembly, as they navigate the intersection of leadership, innovation, and digital strategy. Maranda shares her remarkable journey, from overcoming early challenges to spearheading customer success in the ever-evolving world of startups. Discover Maranda's unique approach to blending digital innovation with customer engagement. Don't miss this insightful conversation on harnessing digital transformation to drive business growth and customer satisfaction.
2023-12-0124 min
This New WayAssessing for Fit, Onboarding for Impact: Transform New Hires into Revenue Drivers (with Maranda Dziekonski, SVP of Customer Success at Datasembly)👉 Check out the resources mentioned here: https://fellow.app/supermanagers/maranda-dziekonski-datasembly-assessing-for-fit-onboarding-for-impact-transform-new-hires-into-revenue-drivers
Are there any similarities at your company between how new customers and new employees are onboarded?
In episode #176, Maranda Dziekonski shares her innovative approaches to onboarding. She highlights how viewing new employees through the same lens as new customers can revolutionize how companies integrate new team members, ensuring they become impactful contributors from the outset.
Maranda is an experienced team builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take companies to the next level. Curr...
2023-11-2341 min
The Customer Success ChannelMaranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CSIn this episode, our host Anika Zubair chats with Maranda Dziekonski, Senior VP of Customer Success at Datasembly about the importance of viewing customer success as a revenue generator rather than a cost center.The field of customer success (CS) has been through a whirlwind of changes this year due to the global economy. As we near the end of 2023 and start planning for 2024, sustainability and revenue have become top priorities for every CS department. But why is revenue such a vital piece...
2023-11-1636 min
Crazy WisdomBusiness Beyond the Numbers: A Conversation with Maranda DziekonskiIn this episode of the Crazy Wisdom Podcast, host Stuart interviews Maranda Dziekonski, a CS executive and CCO. They talk about business, touching on topics like the importance of human aspects in business, the power of having a strong mission, and addressing company crises. Dikonsky also explains how she defines business and shares intriguing insights about the role of philosophy in business. Further, they discuss the state of manufacturing in the U.S. and how AI might affect the world of work. She also provides tips for startups on maturing while maintaining their core ethos. The conversation delves into...
2023-11-1351 min
The Jasons Take On...Guest: Maranda Dziekonski – What does the future customer success manager look like?Episode Description
Join us when we speak with Maranda Dziekonski. Maranda is the SVP of Customer Success at HourWork. She is seasoned customer success executive and leader and with extensive experience building and scaling teams in early and mid-stage startups and has been part of 3 companies who have all seen successful exits.In this episode, Maranda is going to talk to us about the future of the customer success manager role.
Guest: Maranda Dziekonski - Chief Customer Officer at Swiftly
Maranda Dziekonski was until very recently the Chief Customer Officer at...
2023-03-1400 min
The Jasons take on...Guest: Maranda Dziekonski - What does the future customer success manager look like?Join us when we speak with Maranda Dziekonski. Maranda is the SVP of Customer Success at HourWork. She is seasoned customer success executive and leader and with extensive experience building and scaling teams in early and mid-stage startups and has been part of 3 companies who have all seen successful exits.
In this episode, Maranda is going to talk to us about the future of the customer success manager role.
ABOUT Maranda
Maranda Dziekonski was until very recently the Chief Customer Officer at Swiftly. For those that don’t know Swiftly is he...
2023-03-1422 min
CSM Practice - The Customer Success PodcastCOMPENSATION PLANS for Customer Success ManagersSend us a textWhat should compensation plans for Customer Success Managers be? What is the reasonable Customer Success Manager salary to attract the right talent?There are different factors to consider when determining whether customer success managers should be paid a variable or fixed salary. Customer Success compensation plans are also determined by the Customer Success Manager’s location.In order to attract the best and brightest Customer Success Managers, it is imperative to understand what motivates them to accept an offer.In this episode, Maranda Dziekonski, Chief Customer Officer at...
2022-12-0216 min
CSM Practice - The Customer Success PodcastCustomer Success CAREER DEVELOPMENT PathSend us a textIn today's competitive market, many people are considering the next step in their current organization or are in search of a new role. They may also be considering entering the customer success profession as a career or wondering what their next steps will be in their customer success careers.Join Irit Eizips, CEO of CSM Practice, and Maranda Dziekonski of Swiftly, as they talk about CSM career development and ways to further improve the skills needed for a Customer Success Manager career track.In this video, you will learn:
2022-11-1125 min
CS No BSBONUS: The biggest BS in CSWelcome to CS, No BS: Your practical playbook for delivering net revenue retention… the holy grail of customer growth. On our first season of the podcast, we’ve talked to some of the brightest minds and key voices in Customer Success. Today we’re bringing you a bonus episode where our recent guests spotlight the biggest BS in CS and share how to overcome it.--------Timestamp Topics:**(01:06) - Brent Cogswell**(03:10) - Maranda Dziekonski**(06:22) - Shona Fenner **(08:55) - Kerri Brown**(12:09) - Guy Nirpaz...
2022-10-2715 min
From There to HereWho Did You Help Today? with David SakamotoDavid and I chatted about a little bit of everything. His twins, raising kids in San Francisco, surfing, childhood dreams, backpacking in Europe, how he got into Customer Success, and much much more.
2022-10-1933 min
From There to HereIt's Never Too Late with Kevin LeonorKevin was physically at our office right before the world shut down for the pandemic. Crammed in for one last hoorah. We reminisce about that time and chat about his journey to CS and the various jobs he had along the way.
2022-10-1930 minCS No BSBuilding CS from scratch with Maranda Dziekonski, Chief Customer Officer at SwiftlyThis episode of CS No BS features an interview with Maranda Dziekonski, Chief Customer Officer at Swiftly. Swiftly, the first Connected Transit Platform, helps transit agencies improve their service reliability, passenger information, and operational efficiency. Maranda is a ground-up builder and leader with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the team and the company to the next level.In this episode, Maranda discusses the importance of finding your inner voice and advocating for yourself, the benefits of geeking out on standard operating procedures, and the b...
2022-09-1544 min
Inspiring Future LeadersEpisode Twenty: The One with Maranda DziekonskiAbout the Episode
For our first anniversary episode - yes! We launched the Inspiring Future Leaders podcast a year ago today! - we spoke to the humble and inspiring Maranda Dziekonski.
We talked about the qualities of a great leader; one who elevates and supports others to shine their brightest. We talked about how find the environment and those leaders who will support you to shine your brightest.
We also both "went a bit Matt" (listen to the podcast along with episode 19 - IYKYK) and enjoyed a few laughs.
Many thanks...
2022-09-0130 min
CX...Oh!Succeeding with Customer Success ft Maranda DziekonskiWhat is it like to succeed with customer success? We're canvassing it with Maranda Dziekonski, Chief Customer Officer, Swiftly.
Maranda's LinkedIn profile: https://www.linkedin.com/in/marandaanndziekonski
Experience the magic of service!
2022-08-1114 min
From There to HereBeing Present with Jared OrrIn this conversation with Jared, we talked about everything from some of his childhood experiences to mechanisms he's adopted to help with his learning disability and everything in between. Jared also opened up about the moment in his career that was pretty pivotal to the success that he is realizing right now... spoiler alert, it was a performance plan!You won't want to miss the stories that Jared shared with me.
2022-06-1623 min
From There to HereEmbrace Who You Are with Jay NathanI chatted with Jay about his story and I have to tell you, this is a good one!! We covered everything from his childhood dream of being either an astronaut or a pilot, his journey from Blackbaud to PeopleMatter, and how we are seriously aging gracefully. We touched upon some of his first jobs, one of his worst jobs, and had a serious conversation about starting a Customer Success rock band!
2022-06-0937 min
From There to HereReentering with Elizabeth AndrewI had a great conversation with Elizabeth about her personal journey and her experience reentering a career. There are so many great tips in this conversation that applies not only to folks reentering the workforce but also for people that are making career shifts. We also chatted about our time working together at HelloSign, our experiences working together, and a few fun other things!
2022-06-0225 min
From There to HereA Little Bit of Everything with Tanya StraussI really enjoyed my conversation with Tanya. We discussed so many topics. Some deep. Some fun. Working from home with kids and COVID, first jobs, marriage, divorce, personal growth, loss of loved ones, and more.
2022-05-2620 min
From There to HerePositive Impacts with Alex FarmerAlex Farmer and I sat down to discuss The Customer Success Excellence Awards that will be happening in just a few weeks. We also touched base on his early years when he wanted to be a lawyer or a politician, personality tests, and his overall journey that took him to where he is today.
2022-05-2328 min
From There to HereGive Your Life a Sense of Purpose with Sue Nabeth MooreSue and I talked about her passion for Customer Success, her dream of becoming a journalist or a reporter, particularly a sports journalist, her time playing sports, and how her childhood experiences shaped her into where she is today. We also discussed how her parent's divorce early on helped her learn about human relationships, empathy, and beyond.
2022-05-1924 min
Success League RadioInnovations In Leadership - Maranda Dziekonski - Building Strong LeadersOn this episode of Innovations in Leadership Kristen interviews Maranda Dziekonski, CCO of Swiftly, and they’re going to talk about how to build strong leaders within your team.Don't forget to subscribe to stay up-to-date with Innovations in Leadership!
2022-05-1737 min
From There to HereDream Big and Take Chances with Dave BlakeI really enjoyed my chat with Dave. We talked about everything from growing up in a large family to his experience working at Arthur Andersen during the Enron scandal. We also dove into his thoughts around balancing out being a compassionate leader with what are at times difficult decisions that need to be made and much much more.
2022-05-1226 min
From There to HereGetting Sh*t Done with Jeff KushmerekI had a great time talking with Jeff about his experiences growing up, some of the learnings he's had through his self-reflections, and much much more.
2022-05-0528 min
From There to HereGiving Back with Francisco Oller GarciaI had a great conversation with Francisco. We talked about his experience growing up with a disability and how it has impacted his outlook on life, his approach to communication, and much much more.
2022-04-2815 min
The Hyperengage PodcastEp#10: Distinctive Customer Success Operations at Swiftly ft. Maranda Dziekoński (Chief Customer Officer, Swiftly)In this episode, Adil Saleh chats with Maranda Dziekoński, Chief Customer Officer at Swiftly, Inc. a big data SaaS platform helping cities with public transit. and a Podcast Host from There To Here.
Maranda shares her journey of how she ended up being one of the Top 25 Customer Success Influencers. The conversation revolves around Maranda’s process and CS teams at Swiftly. The podcast uncovers Maranda’s perspective on CS operations in general.
The podcast starts with a discussion around Swiftly as an organization and Maranda’s experience in building Customer Success teams for diverse start-ups.
Moving forward, Maranda shares...
2022-04-2827 min
B2B Leadership PodcastTurning Pain and Pressure Into Power as a Leader with Maranda DziekonskiIn this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Maranda Dziekonski, Chief Customer Officer at Swiftly.
Podcast highlights:
0:55 - Maranda's background - Maranda explains her role at Swiftly.
2:51 - Keeping perspective - How does Maranda advise people to handle the minutiae of day-to-day work?
7:44 - A trip back in time - How did Maranda get into her first leadership position?
10:49 - Environmental exposure - How big of an influence did Maranda's environment play in her early leadership?
15:14...
2022-04-2739 min
From There to HereCommit To Continuing with Aaron ThompsonAaron and I chatted about a little bit of everything. We talk about his journey through education, struggles he had along the way, lessons learned, and much more.
2022-04-2131 min
From There to HereSeize The Opportunity To Explore with Melissa McMillanMelissa and I spoke about her journey in tech, some things that she's learned along the way, her advice to her younger self, who she'd invite to her dinner, and much much more!
2022-04-1424 min
From There to HereWhen Future Meets Present with Amer JandaliI really loved my conversation with Amer. Amer Jandali hails from New Mexico, is a first-generation Arab American, and spent his summers with his family in Syria. We talked about his memories of spending summers in Syria and what he did to help raise money for the humanitarian crisis that resulted from the war that unfolded in 2011. He's such an interesting person that is doing a lot of big things to help make the world a better place.
2022-04-0723 min
GSD - Getting Services DoneEpisode 26: Customer Success Careers with Maranda DziekonskiCustomer Success Legend Maranda Dziekonski joins Jeff on the latest podcast. In a very open and honest conversation, Maranda talks about:
- Her blue-collar work ethic and how she went from the factory to the office
- Customer Success and who owns the revenue, upsells, etc
- Leveraging new tech and approaches (Ops, AI)
- Roles in the new Customer Success organization
- Landing a role in CX as a college grad vs a career transition
- How to avoid burnout
Also lots of tangents on...
2022-04-0445 min
From There to HereWhat's the Best Thing That Can Happen with Anne HildebrandI loved my conversation with Anne! We chatted about her adventures thru-hiking, spending time in nature, meditation, supporting people is just good business, how curiosity has helped map her to where she is today, and much much more.
2022-04-0420 min
From There to HereHelping Other People with Jennifer ChiangI had a great conversation about her adventures in living in various regions, her love of animals, her time working in Washington DC, her journey to the startup world, and much much more!
2022-03-3125 min
From There to HereRecognize, Release, and Replace with Tom MillerTom and I had a pretty deep conversation about the mistakes he's made, his struggles with addiction, and how he turned that around to be one of the most inspirational people I have the pleasure to know.
2022-03-2826 min
From There to HereDon't Sweat the Small Stuff with Mary PoppenIn this episode, I chatted with Mary about why she loves startups, growing up in the midwest, her time as a carhop at A&W, her fascination with Orcas, imposter syndrome, and much much more!
2022-03-2423 min
From There to HereImpacting and Empowering People with Nils VinjeIn this episode, I talk with Nils about his experiences growing up in LA, going to school with celebrities, his struggles as he juggled family, work, school, and much much more.
2022-03-2133 min
From There to HereBetter Leaders Create Better Lives with Kristen HayerIn this episode, I spoke with Kristen Hayer about growing up in New Guinea, a few learnings as a female leader in the tech space, starting her own company, and much much more!
2022-03-1732 min
From There to HereGiving Back with Moises RicoIn this episode, I spoke with Moises about everything from his early childhood, to losing his job the day before his third child was born, his current work on becoming a coach, and much much more.
2022-03-1425 min
From There to HereA Little Bit of Everything with Matt MyszkowskiIn this episode, I spoke with Matt about everything from growing up in London, his public advocacy for mental health, his past aspirations to be a sports photographer, and much much more!
2022-03-1038 min
From There to HereDon't Allow Anyone to Cut Your Wings with Marija Skobe-PilleyIn this episode, I got to chat with Marija about everything from growing up in Croatia, her love of music, imposter syndrome, and much much more.
2022-03-0723 min
Helping Sells Radio342 Maranda Dziekonski Onboarding is the most critical part of the customer journeyWe are doing a special series of episodes leading up to Rocketlane's Propel22, the world's first customer onboarding conference, in which we will talk to many of the Propel22 conference speakers to preview their talks and see what we can do to further the customer onboarding category. We all know that the best thing we can do the help customers be successful is set them up for success right from the start. This episode is with Maranda Dziekonski, Chief Customer Officer at Swiftly, multi-time top 25 customer success influencer, and fellow board member of the Customer Success Leadership...
2022-03-0324 min
From There to HereWith Great Power Comes Great Responsibility with Meredith BordoniIn this episode I got to chat with Meredith about growing up in a small town, her original goal of working in juvenile justice, being a female leader in tech on the tech side of the business, and much much more.
2022-03-0331 min
CHURN FMEP 155 | Maranda Dziekonski (Swiftly) - Building out a high-touch Customer Success teamToday on the show we have Maranda Dziekonski, Chief Customer Officer at Swiftly.In this episode, Maranda shared her early career experience and how she made a move from the factory production line to an office role and later into Customer Success.We then dove into Maranda’s framework for assessing the Customer Success function when joining a new company, how she went about splitting out the high-touch customer success function at Swiftly, and we closed off with some tips and hiring advice for Customer Leaders building new teams. As usual, I'm excited to...
2022-03-0233 min
From There to HereKindness is Free with Anika ZubairIn this episode, Anika shares her experience moving from California to living in Europe, her thoughts on what she'd like her legacy to be, a mistake she made in her career, and much more!!
2022-02-2826 min
From There to HereEducate, Empower and Enable with Shari SrebnickIn this episode, I chat with Shari about what got her to where she is today, a mistake or two she made along the way, and more!
2022-02-2430 min
From There to HereEvery Human Has Superpowers with Shreesha RamdasIn this episode, I speak with Shreesha about his journey to tech and what brought him to where he is today.
2022-02-2122 min
From There to HereFired in 45 minutes with Andrew MarksIn this episode, I speak with Andrew about everything from his first job, his love of the Grateful Dead, and everything in between.
2022-02-1727 min
From There to HereMaking People Happy with Ben WinnIn this episode, I talk with Ben who shares a few stories from his early years, some of his biggest pet peeves, and he teaches me something very important!
2022-02-1422 min
From There to HereLessons in Life with Remco de VriesIn this episode, I talk with Remco about the fascinating journey that brought him to where he is today.
2022-02-1033 min
From There to HereFinding Your Voice with Kristi FaltorussoIn this episode, I talk with Kristi about her fascinating journey. We had a blast hanging out and discussing everything from footwear to finding our voices along the way. Tune in to hear more!!
2022-02-0729 min
From There to HereFinding Balance with Ashna PatelIn this episode, I talk with Ashna about her journey. We discuss her early move from India to the US, what she does when she's not gracing us with wisdom on LinkedIn, and some learnings from mistakes she's made along the way. Ashna leaves us with some very valuable advice and thoughts. Tune in to hear more!!
2022-02-0325 min
From There to HereReligion, and Snakes, and Life...oh my! with Josh ZamoraIn this episode, I talk with Josh about pretty much everything. From his experiences growing up, parenthood, a Houdini snake, and more! The conversation was so good and jam-packed with a ton of fun anecdotes and lessons. Tune in to hear more!!
2022-01-3134 min
From There to HereJust a Little Patience with Emilia D'AnzicaIn this episode, I talk with Emilia about her journey. We discuss her early move from Italy to Canada, her passion for equality for women, and working to leave the world a better place for all. She leaves us with some very valuable learnings and advice! Tune in to hear more!!
2022-01-2720 min
From There to HerePassion, Determination and Life Lessons with Dana SozaIn this episode, I talk with Dana about her exciting life journey. From growing up with a single mom in Southern California, to going door to door to make a dream come true. We dive in and learn we have a lot in common. Tune in to hear more!!
2022-01-2428 min
From There to HereDare To Pursue Joy with Vijay MehrotraIn this episode, I talk with Vijay about his interesting life journey. From growing up in the midwest and his path to Stanford, moving from a career in tech to becoming a professor, not to mention adventures at Burning Man and more. He leaves us with some very valuable learnings and advice! Tune in to hear more!!
2022-01-1828 min
Happy CustomersPutting Customers at the Center with Swiftly CCO Maranda DziekonskiCompanies that put customer success at the center are playing the game by different rules than those that don’t. In today’s world of commoditized software and infinite choice, the company that becomes their customer’s trusted advisor is the company that wins.Our guest today is Maranda Dziekonski, Chief Customer Officer at Swiftly. In this episode you’ll hear how she:Pitches customer success to executivesStructures her customer success teamAligns the company to customer outcomesBuilds a proactive customer success practiceThinks about hiring and leveraging technology to scaleE...
2022-01-1822 min
From There to HereIntro to From There to HereWelcome to "From There To Here"! Join me, Maranda Dziekonski, as I speak with various folks about their personal and professional journeys. I am a huge believer that we are the sum of many parts. Our experiences shape and mold who we are. So pop in an air pod, go for a walk, and join me as we dig in on some of those experiences that have made us who we are today.
2022-01-1700 min
Another Cloud PodcastCustomer Experience of Today – from Farm to ValleyFrom farm girl and factory worker in Michigan to Silicon Valley executive, Maranda Dziekonski, Chief Customer Officer at Swiftly, has seen it all. Join us as she shares how she’s tackling the issues of today like; the great resignation, hiring frameworks, and leadership development. Plus lessons learned from failed start-ups along the way.
2021-12-2342 min
Precursive Perspective | For Professional ServicesMaranda Dziekonski | SwiftlyWith a career that began with customer service at call centres, Maranda has 20 years of experience in customer-facing roles. She has worked in small and big organizations, of which 11 years have been in the customer success area of the industry, a few of which achieved unicorn status! She speaks to us about the evolving world of customer success, especially in the last couple of years, including nurturing relationships, the metrics that matter and revenue accountability. Follow Precursive on: Linkedin: https://www.linkedin.com/company/precursive Twitter: https://twitter.com/precursive Facebook: https://www.facebo...
2021-10-0540 min
CSM secrets Of Influential Customer Success leadersHANDLING CONFLICTS WITH CURIOISTY, WITH MARANDA DZIEKONSKIIn this first ever episode of CSM secrets, our first guest, Maranda Dziekonski, Chief customer office of Swiftly.Inc shares some key insights on what it takes to be successful in a customer success career, her tips and the trends she is watching in this space.
One of the critical insights she shares is that people in customer success profession need to be people oriented and need to be willing to develop a curiosity to resolve conflicts better.
Do listen in and do not forget to share!
2021-09-2126 min
Gain Grow RetainEat, Breathe, Sleep Customer Success w/ Maranda DziekonskiThis week Maranda Dziekonski Chief Customer Officer at Swiftly, joins the show to discuss all things customer success.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
2021-08-0445 min
Gainsight GameChanger PodcastThe Art of the Executive Business ReviewThere is nothing worse than holding meetings that ultimately lead to a waste of time, and it is no secret that you need to be respectful of your team’s and customers’ time if you want to keep them all happy. Executive Business Reviews (EBR) are the way to reconnect with your customers and reinforce the fact that you’re not involved in a vendor-customer relationship, but a trusting partnership. In today’s episode, Adam Joseph is joined by Vice President of Customer Success and People Operations at Swiftly, Maranda Dziekonski, to chat about the complex art of EBR. This uni...
2020-12-0331 min
Customer Success LeaderStopping Churn Isn’t Your Only Job w/ Maranda DziekonskiStopping customer churn shouldn’t be a CS leader’s main concern. It should be a result of achieving more meaningful goals. In this episode of Customer Success Leaders, Maranda Dziekonski, VP of CS & People Ops at Swiftly, joins Eric to discuss… - Why CS leaders should be leveraging relationships they’ve built - How to be more than just a churn-stopper - How CS leaders can act as internal advocates for customers - Why advising has been so important to M...
2020-11-1023 min
Women in Customer Success Podcast07 - Career Paths in Customer Success - Maranda DziekonskiText us your questions and thoughts!Today I'm talking to a remarkable Customer Experience leader - Maranda Dziekonski – currently Leading Customer Success and People Operations at Swiftly. She’s been named a top 100 Customer Success Strategist, 2018 & 2017 and through her thought leadership and speaking engagement, she’s continually inspiring generations of customer success professionals. Maranda is unlocking the world of possibilities for Customer Success professionals as we talk about:Career path and internal recognitionWhat to look for in your next employer Trends in post-pandemic workplace My favourite learning is: 'A role that does...
2020-08-1226 min
Strikedeck Radio: Customer Success LiveEp 74, Maranda Dziekonski, Switching Industries & the Role of Domain ExpertiseJoin Kristen Hayer in conversation with Maranda Dziekonski, the Vice President of Customer Success and People Operations at Swiftly as they talk about the ways to navigate shifting from one industry to another, and the role of domain expertise in learning a new industry.
2020-04-0935 min
Helping Sells Radio172 Maranda Dziekonski The Customer Success Career MatrixWhat choice would you make? Hire someone with customer success experience but not industry experience. Hire someone with industry experience but no customer success experience. Or hire someone with neither. Of course, you’d hire someone with both. Or would you. Can you see the career matrix unfolding right here in front of you? We talk about this very trade off with Maranda Dziekonski, VP of customer success at Swiftly, board member of the Customer Success Leadership Network (CSLN), top 100 customer success influencer, and new advisor to the University of San Francisco MBA program. More about Maranda: Her website: https://littl...
2020-02-2836 min
User AdoptionInterview with Maranda DziekonskiHere is the User Adoption Podcast interview with Maranda Dziekonski
For more information, visit useradoptionpodcast.com
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You can find Maranda's website at https://littlesaasy.com/
Questions?
2019-10-2106 min