Shows
CommicalBiting into 35 years of Byron Bay Cookies How do you take a local cookie brand from a Byron Bay market stall to Qantas flights and Oscar gift bags? In this episode, we explore the magic behind building brands that last, without losing what made them lovable in the first place. Emilie shares how her small but mighty marketing team gets big results, and the surprising role comedy and improv play in her creative process. From supermarket shelves to stand-up stages, this episode leaves no crumbs. 2025-07-0335 min
EI at WorkA world first study on using EI 360s in identifying leadership readinessPromoting the right leaders isn’t just about performance, it’s about identifying those with the high levels of emotional intelligence to handle high stakes, high-pressure roles. In his world-first, four-year study, Genos International CEO Dr. Ben Palmer proved that EI 360s reveal the soft skills that traditional assessments alone can’t, and why EI plays a critical role in talent decision making. ‘The Role of Emotional Intelligence in Leadership Succession Management’ soon to be published in the Consulting Psychology Journal, involved 485 aspiring school leaders, but its findings apply to any role that is emotionally laborious. The study uncov...2025-05-2036 min
CommicalThe RAP Effect What difference can a business make to Reconciliation in Australia? Hint: It’s not just an Acknowledgment of Country on the footer of your website. It's about real action - creating jobs, supporting Indigenous businesses, and ensuring Aboriginal and Torres Strait Islander peoples have a seat at the table. This is where a Reconciliation Action Plan (RAPs) comes in. We spoke with Adrian Cheatham, from Reconciliation Australia to learn more about the power of RAPs and the tangible benefits of having one in place. We’ve even committed to starting on ourselves. In th...2025-05-1532 min
CommicalFrom Playdates to Pitch Decks 80% of working parents are now in the workforce, and the juggle is real. It’s pushing brilliant people out of fast-paced industries like media and marketing. In this episode, we hear from media gun Lauren Thornborough, co-founder of The Village, a community built to support, connect and advocate for working parents in the media industry. Lauren shares why she launched the movement and what needs to change if we want to keep great talent in the game. We talk flexibility, mental load, and building cultures that work with people’s lives, not against them. 2025-04-0744 min
EI at WorkThe DEI divideDEI has been making headlines globally. Some companies are doubling down on their efforts and bucking the trend, others are scaling back, questioning its role in the workplace. In this episode, Dr. Judy Lundy Leadership Specialist and Lecturer at Edith Cowan University joins us to unpack the state of DEI today. Learn why some programs fail, how emotional intelligence shapes the conversation, and what it really takes to build inclusive workplaces that go beyond the performative efforts. We also spotlight organisations leading the way and proving that DEI isn’t going anywhere. Interested in Emotional Intelligence? Learn...2025-03-1145 min
CommicalDitch Fear and Build Authentic Connections with Aboriginal Culture Are you ready to move beyond ticking boxes and truly connect with Aboriginal culture? Fear of saying or doing the wrong thing often keeps people stuck in their comfort zones, creating barriers to genuine connection with culture and Country. But cultural confidence isn’t about perfection—it’s about intention, action, and authenticity. In this episode of Commical, we’re joined by Aboriginal educator and cultural desensitivity expert, Rhys Paddick, who shares four simple steps to ditch fear, embrace curiosity, and find your own way to connect with Aboriginal culture. Rhys explains why small, meaningful...2025-01-2443 min
EI at WorkGet stress fit in 2025What if stress wasn’t just something to endure, but a skill you could master? In this episode, Paul Taylor, an award-winning fitness expert discusses the term ‘stress fitness’ - he’s approach to building resilience. Unlike traditional resilience, stress fitness is about harnessing stress as a tool to build tolerance, enhance mental strength, and improve performance—not just in the gym, but in the workplace. By embracing intentional discomfort, daily physical exercise, and adopting mindset shifts, Paul explains how we can build resilience and become ‘stress fit’ enhancing both our personal well-being and professional performance. The...2025-01-2149 min
EI at WorkDisruptive trends shaking up 2025From Forbes to the Bangkok Post, it’s universally reported that the workplace will shift dramatically in 2025 and that EI in all its forms, will be the difference between sinking and soaring. This episode wraps up 2024, dives into the top disruptive trends shaking up 2025 and reveals new and improved Genos solutions to ensure organisational success. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program. Enjoyed this episode? Leave a review below and let us know! See omnystudio.com/lis...2024-12-1736 min
Stories that StirK-Drama Addiction – Marie El DaghlHow one bad Korean Drama lead to a full blown Kdrama addiction that saw Marie, a mother and marketer rip through 70 shows in two years and counting. Addict or expert? You be the judge, but either way, this is one random story of Kultural discovery.
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2024-11-2814 min
EI at WorkToo much heat in the kitchenIreland's top chefs have experienced life-changing transformations thanks to the emotional intelligence work of Genos Certified Practitioner Una Crilly. One executive chef lost 20kg, overcame two heart attacks, quit smoking, and rediscovered joy in the kitchen. Una Crilly is a seasoned Leadership Consultant, who specialises in the retail and hospitality industry. Recently she’s been combating burnout and pressure in the kitchen with EI development tool – Genos Grow. Her work helps chefs embrace healthier lives and build stronger teams. Listen to the full episode to learn more about Una’s approach. Interest...2024-11-2032 min
EI at WorkThere are 3 emerging trends in EI for 2025 – relevant to every part of the world.Take it from this power panel. Debbie Muno, MD Genos North America, Deiric McCann, MD Genos Europe and Vicky Karuga, MD Genos Pan Africa. They join Genos International CEO Dr Ben Palmer and co-host Marie El Daghl to discuss EI in 2025 and beyond, based not only on their expertise, but the collective feedback of over 100 EI experts from the Genos Global Conference 2024. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program. Enjoyed this episode? Leave a review below and let us k...2024-10-1737 min
CommicalThe state of the Media Elise Hedley-Dale has been shaking up the media world since the 90’s (exact year, not to be disclosed!). With nearly three decades of experience, she’s gone from media planner to business owner. Elise is the Founder of Media Words, a company born from the request of a loyal client – Ocean Spray. This episode discusses how media consumption has transformed over the years from traditional TV spots and glossy magazines to the wild (and rapidly evolving) world of digital media. While some brands are quick to chase the next big thing and jump on the latest trends, it doesn...2024-10-1132 min
EI at WorkCulture Measurement Tool in ActionUnlock the key to workplace transformation with the Emotional Culture Index (ECI), a free Genos International tool that Mel Neil, highly regarded leadership and performance coach, swears by. Join Mel as she explains how the ECI sparks essential psychologically safe conversations, tackles burnout, and drives solution-focused outcomes for a thriving, engaged workforce. Learn why she will never start a development program without it. Plus, Genos Certified Practitioners interested in mastering the Genos ECI can sign up for our upcoming virtual training on November 9. Register here. Interested in Emotional Intelligence? Learn more about Genos Emoti...2024-08-2642 min
EI at WorkUsing Technology to improve EI in the WorkplaceJuliette Tobias-Webb, a behavioural science expert, shares insights from her recent Antarctic adventures, drawing parallels between penguins' social habits and workplace dynamics. Explore her perspectives on emotional intelligence, leveraging technology for productivity, and fostering inclusive team environments in the latest episode of EI at Work. Interested in Emotional Intelligence?Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program. Enjoyed this episode? Leave a review below and let us know! See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy informa2024-07-1049 min
EI at WorkNot Your Typical EngineerOn this month's episode of EI at Work, Karine Leblanc shares her journey of transformation, growth, and the power of emotional intelligence. With roots in engineering hear how Karine navigated a male dominate industry, her journey to self-improvement and how she increased peace, productivity and sales through embracing emotional intelligence. Plus you’ll hear about her certification journey and why she chose to partner with Genos International. A must listen episode! And if you like what you hear, check out her book: How to Be Human in a Technical World. Interested in Emotion...2024-06-0641 min
CommicalThe Case for Inclusive Recruitment A critically important and infinitely insightful episode that will show you how simple recruitment processes we all follow are leaving people out and businesses behind. Our guest? Sabrina Maddock, CEO, Avanti Search. And how’s this for a bio. Sabrina competed on The Apprentice, was Miss World Australia (placing third overall at Miss World 2006). Co-authored a book that landed on Malcolm Turnbull's prime ministerial reading list. She is a diversity & inclusion consultant. She’s also a member of Mensa. Find us someone better suited to talk about inclusive and diverse recruitment practices. See? Impossib...2024-06-0329 min
EI at WorkThe urgent need for EI in Education This episode of EI at Work discusses the tumultuous landscape of the education sector with diversity, equity, and inclusion (DEI) facing dire challenges, particularly in the United States. The impact is profound, with legislation changes, peaceful protests turning volatile, and students becoming increasingly disconnected amidst the Covid19 pandemic and rapid technological growth. Daymyen Layne, a Genos Certified Practitioner and the Director of DEI for Hotchkiss school in Lakeville, Connecticut, dives into emotional intelligence's transformative power amid these challenges, emphasising empathy, cultural competence, and maintaining human connections. Plus you’ll learn why Daymyen dedicated his ca...2024-05-1351 min
EI at WorkGenos Certification in ActionIn a world where change is constant and the future of work is rapidly evolving, the demand for emotional intelligence (EI) has never been higher, leading Georgia Bolton to become a certified practitioner. As a seasoned leadership consultant, Georgia shares why she turned to Genos International for certification. Hear about her certification journey and how she promptly used her new EI tools to tackle a hospitality client’s challenge with burnout and conflict, offering valuable insights into the transformative power of EI tools in leadership development. Interested in Emotional Intelligence? Learn more about Genos Emotional...2024-04-1147 min
EI at WorkThe State of EI in 2024The State of EI for 2024 – what does it look like, what are the trends and what you can expect to see from Genos International this year. Join hosts Dr. Ben Palmer and Marie El Daghl as they discuss the critical role of emotional intelligence in today's labour market, and the strategies that are shaping the future for productivity and customer service. Ben and Marie share the Genos International 2024 priorities and the first details of the Genos International 2024 Global Conference - happening this September in Bangkok. The Global Conference is the perfect opportunity for practitioners to expan...2024-03-0423 min
EI at WorkEI in HospitalityFeeling more frantic than festive this season? The end of year is a whirlwind of Christmas parties, family gatherings, holidays, and joy. Yet, amid the festivities, the end of year brings long hours, short breaks and lots of forced smiles as the seasons demands intensify - particularly for retail and hospitality sectors. Leadership Coach Christine Rumble reveals the essential micro behaviours for navigating the end of year mayhem – including taking adequate breaks to manage stress, being self-aware and practicing gratitude. Christine also sheds light on using the holiday season as an opportunity to confront difficult pe...2023-12-1836 min
CommicalThe Chasing Albert K-Drama Guide Hallyu, the Korean Wave, is something two of the Chasing Albert team are riding obsessively. Marie El Daghl, Managing Director and Alex McGee, Graphic Designer may have 20 years between them but they share a love for all things Korean Culture, albeit with different tastes. They’ve come together to give you the gift of the Top 10 K-Dramas to start your journey. It includes a wide range of genres, everything you need to know before you watch and even tips on how to watch it for the best experience. Silly season has well and truly begun, but b...2023-12-1129 min
EI at WorkWhat People Want in a WorkspaceWould staff come back to the office if they thought their employer would help get them out of it in time for the next train? We’re not talking an email from a manager but screens in the office on every floor, sharing train timetables to ensure people get home in time. Angela Ferguson, Creative and Managing Director of Futurespace shares insights into one of her recent projects ‘The Works’, an experience centre for staff and clients of Reece. Reece is Australia's largest plumbing and supply business and its new home, 'The Works', is incredibly impressive and led to an...2023-11-3038 min
EI at WorkResolving Workplace Conflict Through MediationListen and unravel the intricacies of managing workplace conflicts. Discover the power of self-awareness, the transformative potential of a win-win mindset, and gain practical insights into creating a safe mediation space. Whether you're a team leader, HR professional, or simply someone looking to foster a more harmonious work environment, this episode provides valuable guidance to help you turn conflicts into opportunities for growth and collaboration. Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program. Have a question? Leave us a voice mes...2023-09-2935 min
EI at WorkBuilding teams that can effectively manage highly emotional customersYou see the signs in hospitals. You hear automated messages on phone lines. Abuse will not be tolerated. Please treat our staff with respect. In stressful scenarios, for instance where someone has lost something or someone valuable to them, customer interactions are naturally difficult, often sensitive and without the right training can go awry. In this insightful episode of EI at Work, former General Manager People & Learning Centre of Expertise at Allianz Australia, Pierre De Villiers, shares the impact of unpredictable natural events on customer service staff and why empathy is essential in roles with...2023-08-1838 min
EI at WorkCultural Readiness for AI adoptionMost business leaders know that Artificial Intelligence will disrupt their business now or in the near future. Not many are sure how or have given thought to the culture required to adopt and drive AI successfully. A culture of strong leadership, resilience and collaboration is essential to success when dealing with change and uncertainty, let alone the greatest seismic shift of our time, Artificial Intelligence. Karl Treacher is CEO of The Culture Institute Group. He has over 25 years of global experience delivering strategic advice to tier-one brands, boards and business leaders, specialising in organisational reputation, brand, culture an...2023-08-0235 min
EI at WorkThe Power of Emotional Culture: Building a Successful BusinessMost organisations and leaders don’t realise or pay enough attention to the critical role emotions play in building culture and the employee experience at work. Instead, they focus on how people think and behave – an organisations ‘cognitive culture’. By ignoring the emotional culture, organisations and leaders are at risk of glossing over a vital part of what makes people and organisations tick. In this podcast Teresa Callow, GM of People and Culture at The New Zealand Merino Company, shares how an understanding of human behaviour and emotional culture has been key to the New Zealand Merino Company’s competitive v...2023-06-1340 min
EI at WorkPsychological Safety and Legal Obligations in the WorkplaceIt’s time to take immediate action. The world is placing tremendous emphasis on psychological safety, and Australia has already undergone significant legal changes regarding an employer's duty of care. Breaching these regulations carries severe legal consequences, but the moral, reputational, and cultural fallout could be even worse. Don't wait any longer—prepare your organizational response now. In this gripping episode of EI at Work, workplace health and safety expert Steve Bell, Managing Partner at Herbert Smith Freehills, shares indispensable insights on risk management, legal protection, and incident response. With engaging discussions on psychological safety, poor psychosocial cultur...2023-05-2236 min
EI at WorkGrowing through adversity with Dr Paul Wood, leadership and personal development specialistCommit a serious crime. Go to Jail. Life Over. Right? That doesn’t have to be the way. Dr Paul Wood is living proof that you can grow through adversity. What was the crime? Murder. And as he puts it in the podcast “feel the weight of that word”. Dr Wood shares a remarkable story of Netflix proportions of his journey to becoming a Dr of Psychology. Today, he is an expert in helping people and organisations strive towards their potential and flourish through change and adversity. Paul works with everyone from senior leaders in fortun...2023-03-1544 min
EI at WorkBuilding team emotional intelligence with leadership and team development expert, Dr Vanessa DruskatSuccess hinges on the ability of teams to collaborate, communicate and connect effectively. However, in today’s dynamic and dispersed world of work, it can be more difficult than ever to foster an environment where teamwork – really works. Discover how emotional intelligence applies to teams and how to foster this essential skill set at a group level. In this episode of EI at Work, we’re joined by Dr Vanessa Druskat, Associate Professor at the University of New Hampshire's Peter T. Paul College of Business and Economics and Member of the board of directors at the Consortium for Rese...2023-02-2143 min
EI at WorkCelebrating 20 years of Genos International with CEO Dr Ben PalmerGame-changing for business. Life-changing for people. Genos International is proud to celebrate 20 years of realising this very philosophy, through the assessment and development of emotional intelligence in the workplace. An organisation that started as the brainchild of a passionate research team and Swinburne University, has since become the world-leader in emotional intelligence and assessment development. So where did it all start? How was emotional intelligence evolved over the last twenty years and where is it headed in the future? Learn all this and more, in this very special anniversary episode of EI at Work. Dr...2022-10-1236 min
CommicalThe workplace of the future with Angela Ferguson, Co-Founder of Future X Collective.What does the future of the workplace hold? Robots might not be taking over (yet), but virtual work sure is. With over 40% of Australians working from home in some capacity, it’s clear the way we work is changing. And with this, what we expect of our workplace is too. But is the office truly dead, or do we just need to rethink what it looks like? In this episode of Commical, we’re joined by Angela Ferguson, leading workplace strategist, and Co-founder of Future X Collective, a leading Australian workplace design consultant. She provi...2022-10-1122 min
EI at WorkThe cost of hiring the emotionally unintelligent with Will Ainsley, COO at TestgridThe cost of hiring the emotionally unintelligent. In this episode we discuss the recruitment woes of today, exploring the value of emotional intelligence during the recruitment phase and whether it should be a non-negotiable for businesses navigating Australia’s employment crisis. Joining us to tackle these questions and more is Will Ainsley; Chief Operating Officer at employment testing, HR technology and assessment science company, Testgrid. Will works closely with clients to uncover their core challenges and develops bespoke solutions to solve their problems. A respected Sales and Customer Success professional, he has 20 years of custome...2022-09-1238 min
CommicalHow to create real change with Dany Elachi, The Heads Up Alliance & Alistair Nicholas, Public Affairs and Government ExpertCommical by Chasing Albert takes a look at the funny side of business and uncovers some nuggets of gold along the way. From bite sized piss takes to in depth conversations – this podcast is light business entertainment, not to be taken lightly. In this episode… How to create real change at a government level. Many large organisations have the resources to appoint professionals to act on their behalf. Others start at the grass roots and do it all themselves. We explore both sides with Australia’s leading Government Relations and Public Affairs expert, Alistair Nicholas and Dany E...2022-09-0538 min
EI at WorkThe science of opinions with social psychologist Dr. Andy LuttrellIf you’ve debated where covid came from, whether Amber Heard is believable, or who should win a recent election – this is a podcast for you. Polarised opinions seem to be the norm on most things these days. Sometimes these conversations are enlightening and positive. Other times they’re toxic and damaging. So, learning how to express and solicit strong opinions is paramount. Spoiler alert – avoiding them altogether is not the answer. Especially at work. Special guest Dr Andy Luttrell, social psychologist and host of Opinion Science, shares the fascinating science of opinions. Dr Ben Palmer...2022-06-0932 min
CommicalIn conversation with Tim Burrowes, Editor & Founder of UnmadeHow would a marketing expert approach marketing their own business? That’s what I want to know when I speak with Tim Burrowes. He has long been a leading voice in marketing and media. With extensive experience as an editor and as a marketing journalist, he set up Mumbrella in 2010, one of the leading B2B publications of its time. And it sold in under 9 years. How did he build the brand? What marketing did he employ? Where did he use agencies? He shares all this and more. And more importantly, Tim shares his vision for Unmade, his latest B2...2022-05-1937 min
CommicalMarie El Daghl – the origin story.No one’s giving you the real, unabridged version of their bio on linkedin. Or their website. Or at drinks. And you’re not giving it either. But given how close we’ve all started to get, it’s time we got really personal. We’ll start – here’s Marie’s origin story. Hit us up on socials@marieeldaghl on insta, linkedin & FB. Shameless plugThis podcast is produced by Chasing Albert. An integrated marketing agency chasing strategies, ideas and results that are nothing short of brilliant. Check out more of our work at chasingalbert...2022-05-1204 min
CommicalSelf-promotion 🤢Self-promotion. Sure, call it personal branding, content marketing, executive profiling, thought leadership, digital networking, brand awareness. No matter why we do it or how we frame it, it feels 🤢 when we do. Got feedback? Share your feedback or guest suggestions via email: commicalpodcast@gmail.com Let’s connect! Connect with Marie El Daghl on LinkedIn for communication news, views, and tips. Check out chasingalbert.com for integrated marketing services that spark results! Loved this episode? Leave a review and let us know.2022-05-0402 min
CommicalWorking parents rejoice! School holidays are finally over.So school holidays are over… finally!!!! Marie crawled out of foetal position to bring you this episode and share how she and other working parents, managed. Show of hands if you can relate! Got feedback? Share your feedback or guest suggestions via email: commicalpodcast@gmail.com Let’s connect! Connect with Marie El Daghl on LinkedIn for communication news, views, and tips. Loved this episode? Leave a review and let us know.2022-04-2703 min
EI at WorkHow to make work from home – work. Jeffrey Sanchez-Burks, Professor and Behavioural Scientist, shares his insightIt’s official, working from home is here to stay for good. 1 in 2 employees now work mostly from home, and 70% would like to continue doing so post-pandemic. But are we truly prepared? While remote work has a long list of advantages – it doesn’t come without its flaws. One survey reports that 56% of people get along worse with their colleagues from home, and 30% enjoy their job less from home. WFH has transformed our understanding of culture and connection. So, what are the long-term impacts of moving to permanent remote work? And how we can we get it right? 2022-04-2038 min
CommicalThe airport scam hiding in plain sight.Not to be a conspiracy theorist, but has anyone considered the massive airport delays are on purpose? Here’s our take on the ulterior motive hiding in plain sight – shopping! Because really, how else are they getting us to buy $100 lingerie before a business trip… Got feedback? Share your feedback or guest suggestions via email: commicalpodcast@gmail.com Let’s connect! Connect with Marie El Daghl on LinkedIn for communication news, views, and tips. Loved this episode? Leave a review and let us know.2022-04-2002 min
CommicalCustomer service. The rude, the bad and the plain annoying.Let’s be honest. A bad customer experience can bring out the rage in all of us. Here’s our hot take on why businesses are copping it for their service – if you don’t laugh, you’ll cry… Got feedback? Share your feedback or guest suggestions via email: commicalpodcast@gmail.com Let’s connect! Connect with Marie El Daghl on LinkedIn for communication news, views, and tips. Loved this episode? Leave a review and let us know.2022-04-1305 min
CommicalReturn to office? Good luck with that.Go back to the office? Can’t even get to the office with traffic and trains! If you’re an office believer, it’s time to stop living in denial and consider the logistics. Got feedback? Share your feedback or guest suggestions via email: commicalpodcast@gmail.com Let’s connect! Connect with Marie El Daghl on LinkedIn for communication news, views, and tips. Loved this episode? Leave a review below and let us know.2022-04-0603 min
Commical5 ways Will Smith could have used communication over violence at the Oscars.You all watched Will Smith Slap Chris Rock at the Oscars. All over a joke Chris made about Jada Pinkett Smith’s hair. Here are the top 5 ways Will Smith could have expressed his disdain. No violence needed - just communication Got feedback? Share your feedback or guest suggestions via email: commicalpodcast@gmail.com Let’s connect! Connect with Marie El Daghl on LinkedIn for communication news, views, and tips. Loved this episode? Leave a review below and let us know.2022-03-2802 min
CommicalCarla from Bankstown with Ben James. Breaking into Aussie media, overcoming stereotypes and handling trolls.Social media superstar, chart topping artist, and Gladys Berejiklian’s hottest personal assistant – Carla from Bankstown needs no introduction. But do you know the face behind this iconic persona? And how he got there? Introducing Ben James, the person behind the persona – Carla from Bankstown. Taking Australia by storm with his unique sense of humour and drag style, Ben has built a loyal following over the past couple of years. He has captured the hearts and imagination of Australia, and more recently the attention of National TV stations, iconic brands, and local favourites. And can you believe it all...2022-03-2445 min
EI at WorkSigns you need to improve psychological safety in your workplaceSigns you need to improve psychological safety in your workplace. Want workplace psychological safety? You need emotional intelligence. In the face of continuing change, COVID disruption stress and high levels of burn out, people are in desperate need of psychological safety in the workplace, and ready and willing to change jobs to find it. But how can you tell if your workplace needs to work on this area? In this episode of EI at Work, EI Expert and CEO of Genos International, Dr Ben Palmer, and co-host Marie El Daghl, discuss: What...2022-03-1033 min
EI at WorkWhy facial expressions aren’t a true reflection of our emotions. Dr Lisa Feldman Barrett, Distinguished Professor and Scientist, shares her researchAs we enter 2022, we face a new world of work. Virtual teams and flexible arrangements are here to stay, and the lines between our professional and personal lives are more blurred than ever. With all this change and uncertainty about what’s next, being in touch with the emotions of ourselves and others is critical. The issue? Some of society’s core ideas about managing, perceiving, and understanding emotions are wrong. Despite common belief, research has revealed that emotions are not universal, we cannot read them from faces, and they are not hardwired deep within us. In...2022-01-2538 min
EI at WorkEI Expert Dr Ben Palmer answers your questions on all things EI.Everyone wants to know more about emotional intelligence, and for good reason. EI has been listed by the World Economic Forum as a top 10 required job skill for now and the future. It’s been proven to increase workplace productivity, performance, customer loyalty, job satisfaction, stress and more. Learn more on this special episode of EI at Work. World leading EI expert and CEO of Genos International Dr Ben Palmer and co-host Marie El Daghl answer all your burning questions: If I want to develop better emotional intelligence, where should I start? I know people who se...2021-11-1736 min
EI at WorkWhy EI is critical to teaching and leading in schools with Neil McDonald, CEO at QELi.Educator, mentor, counsellor, motivator, mediator, and even friend. On any given day, school teachers and leaders wear many hats to fulfil the demands of their profession. However, with these different roles comes the toll of highly charged emotional labour.QELi is one organisation that has recognised the importance of growing emotionally intelligent behaviours in school teachers and leaders. Learn how they worked with Genos on implementing EI into their leadership programs to enhance culture, professional wellbeing, and student outcomes.Neil McDonald, Chief Executive Officer at QELi joins co-hosts Marie El Daghl and Genos International CEO, Dr...2021-09-2934 min
EI at WorkWhy leaders must coach with compassion. Richard Boyatzis, Distinguished Professor and Author, shares his research.Helping people change is a big part of any manager or leader’s job. The development of your team and colleagues is critical to business outcomes. It’s also key to their lifelong learning and growth.Coaching is most typically approached from a lens of compliance, that is, with set ideas of how people need to act or change. While the best of intentions may drive this style, trying to ‘fix’ others is far from effective. For coaching to be truly powerful, it must be led with compassion, and consider the goals of those it’s trying to help.2021-08-2326 min
EI at WorkHow EI helped a pharma startup enhance vision and culture with Marlene Tanner, HR & OD Executive.We’re introduced to a pharmaceutical startup that harnessed the power of EI to cultivate a successful organisational culture – from the get-go.Newly formed from its major pharmaceutical parent, the startup was on a mission to establish patient-centric vision and improve ways of working. Over 18 months, they worked with Genos to implement an EI program that helped them transform workplace behaviours and reach these goals.Marlene Tanner, Senior Pharmaceutical HR & OD Executive joins Genos International CEO Dr Ben Palmer and Marie El Daghl to discuss: How over 18 months, she worked with Genos to implement an E...2021-07-2729 min
EI at WorkHow EI helped the Phoenix Suns reach the Playoffs with Jeff Bower, SVP Basketball Operations.NBA team Phoenix Suns has reached the Playoffs for the first time in 11 years and according to the team's Senior Vice President of Basketball Operations, it's thanks to emotional intelligence at a coaching level.Jeff Bower joins EI at Work co-hosts Marie El Daghl and Genos International CEO, Dr Ben Palmer, to discuss: The role emotional intelligence played in leading the Phoenix Suns to their first Playoffs in 11 years. The extent to which human relationships and mindset can make or break performance. How dimensions of the Genos International model, such as emotional reasoning and behavioural agility...2021-06-2826 min
CommicalDr Elizabeth Paton, Project Lead on Mindframe, talks mental ill-health, the importance of safe media reporting and communication.1 in 5 Australians will experience mental ill-health within a 12-month period. While mental ill-health can be difficult to talk about, it’s clear that we need to. In recent years, there’s been a positive change in the way we discuss mental health and wellbeing. However, there’s still a long way to go. Negative stereotypes, myths and stigma continue to underpin conversations about mental ill-health. A shift towards safe reporting, portrayal and communication is critical to de-stigmatising mental ill-health and encouraging help-seeking behaviour. Tune in to this episode with Dr. Elizabeth Paton, Project Lead on Everym...2021-06-0125 min
EI at WorkCan a leopard change its spots? EI expert Cary Cherniss shares his view.Can a leopard change its spots? The bad behaviour of leaders has come into the spotlight over the last year and many commentators have called out a clear deficit of Emotional Intelligence in positions of power. From the US, where the world became obsessed with Former US President, Donald Trump to Australia, where a Federal Minister who was bullying women online was ordered to take empathy training. Whether you are an aspiring leader who behaves like John McEnroe in the office or a HR leader trying to tame the CEO, this podcast will help you understand: 2021-05-2431 min
CommicalL. David Marquet, Best-selling Author and Leadership Consultant, talks leadership communication.Language is a powerful tool that can make or break organisations, leaders, and teams. When used well, words can amount to great outcomes. When used poorly, they can have severe consequences. In 2015, American Cargo Ship, SS El Faro sailed into the middle of Hurricane Joaquin. In a series of tragic events, the ship sadly went down with all 33 mariners on board. It left behind a voyage data recorder documenting final conversations, and a lesson we all need to learn; words matter. Tune in to this fascinating episode of Commical with L. David Marquet, retired Navy c...2021-04-2731 min
EI at WorkCampbell McGlynn, IRT Group, discusses EI at work in aged care.Campbell McGlynn, Executive GM People & Culture, at leading aged care provider IRT Group reveals the immense emotional labour of the aged care industry, and how in just 6 months emotional intelligence has already made a mark. The Aged Care sector is responsible for the care of over 1.3 million Australians. However, there has been growing concern and widespread reporting on inadequate quality of care and safety. In 2018, the Australian Government established the Royal Commission into Aged Care Quality and Safety. Its final report has revealed harrowing information on the dire state of the sector. It has confirmed issues such...2021-03-3129 min
EI at WorkWhat is Emotional Intelligence? Dr Ben Palmer breaks it down to Marie El Daghl.“He needs more empathy”, “my boss is making me anxious”, “be careful what you say to her”. Heard it all before? Whether you realise it or not, all this and more is to do with Emotional Intelligence. It’s a game-changing skill that can transform businesses and lives. On EI at work, we’ll be sharing real stories, results and business insights on the power of EI in the workplace. But before we get started, it’s important to know exactly what EI is. In this opening episode, our hosts Marie El Daghl and EI Expert Dr Ben Palmer, talk a...2021-03-3108 min
CommicalKris Grant, CEO of ASPL Group, talks breaking bad news, well.Bad news is well, bad. But there’s nothing worse than breaking bad news, badly. In the workplace, performance management discussions and redundancies are common occurrences. When approached without the right care and planning, they can have severe implications on the company and individuals. So how do you break bad news well? In this episode of Commical, we’re joined by Kris Grant, CEO of ASPL Group. She provides invaluable knowledge and proven strategies on breaking bad news in the best way possible. Whether you’re familiar with delivering bad news or completely stressed out by the...2021-03-2228 min
CommicalJason Pollard, Co-Founder and Director of Retail Strategy at Public Design Group talks retail service design.If a picture alone is worth a thousand words, the communication capabilities of an entire space can only be imagined! Retail design is a real game-changer for businesses, and can have a profound impact on customers, sales, staff and community. In this episode of Commical, Marie is joined by Jason Pollard, Co-founder and Director of Retail Strategy at Public Design Group. He delves into how purpose led design in retail and office environments can elevate your business and relationships. Jason explains that the physical environment is more than just space. It’s an avenue for endless opportunities to connect with consumers2021-03-0333 min
CommicalRhys Paddick, Aboriginal Educator, talks Acknowledgement of Country and how to get it right.Acknowledgment of Country; we’ve heard this introduction hundreds of times at schools, meetings, events and more. But how many of us truly understand why it’s important and how to get it right? Put aside everything you think you know about doing an Acknowledgment of Country and get ready to re-consider your approach. In this episode of Commical, Marie is joined by Aboriginal educator, Rhys Paddick. He provides a fresh new perspective on how we can use Acknowledgment of Country to authentically express our respect for Aboriginal and Torres Strait Islander people, culture and land. Af...2021-01-2532 min
CommicalTaryn Williams, CEO, The Right Fit talks finding talent and the importance of diversity in marketing.Whether you’re looking for a photographer to take the perfect shot, or an influencer to reach the masses – finding the right talent is not easy. Host Marie El Daghl speaks with Taryn Williams about visual storytelling, finding the best creatives, and the importance of inclusivity. Taryn Williams is the founder and CEO of theright.fit – an online marketplace helping professionals find the right talent for advertising and marketing. Got feedback? Share your feedback or guest suggestions via email: commicalpodcast@gmail.com Let's connect! Connect with Marie El Daghl on Lin...2020-09-1032 min
CommicalAdrienne Meakin, MD, LOTE Agency talks multicultural communication and why it should be a given not an afterthoughtUnless you are working for a major government body or multinational corporation with deep pockets, you probably have never given multicultural communication much thought. If you have given it thought, it’s likely you haven’t given it any budget, or activity beyond translating existing documents. With Australia being such a diverse, multicultural society – surely, we are missing a trick. On this episode of Commical, Marie El Daghl speaks with Adrienne Meakin, a respected leader and multicultural comms expert from the Melbourne based LOTE Agency. Adrienne lays bare the reasons why multicultural comms is important and st...2020-07-2930 min
CommicalAssociate Professor Karl Treacher, CEO, The Brand Institute talks Brand, Culture & Reputation.Brand, reputation and culture can be impacted by bad processes just as much as they can by a good marketing campaign. They are three topics that are linked, and critical to business be it large or small. Karl Treacher is the CEO at The Brand Institute and an adjunct associate professor at Griffith Business School. His research into the relationship between brand, reputation, and culture has led to 60 published articles along with speaking engagements at TEDx and The Committee for Economic Development in Australia (CEDA). On this episode of Commical, he shares insights that every business - l...2020-06-0932 min
CommicalDarren Ally, 60 Minutes Producer talks what makes TV news and good talent!Got feedback? commicalpodcast@gmail.com LinkedIn Instagram 2020-05-2231 min
CommicalDr. Ben Palmer, CEO Genos International, talks Emotional Intelligence, what it is, why it matters and how to get some!What does Emotional Intelligence have to do with communication? Everything! Behind your words, facial expressions, gestures - sit emotions that you may or may not be able to control. You may not even know they're there! Understanding yourself is arguably the most important step in communication, followed closely by understanding others. And this takes Emotional Intelligence. Dr. Ben Palmer is Australia's leading EI expert and is the CEO of highly respected organisation Genos International. Genos helps organisations to improve their EI and reap the benefits inside and outside of workplaces. This includes helping professionals to a...2020-05-2034 min
CommicalJye Smith, Producer, Doublestar co talks about the merits of podcasting.Surely he'd know, right? Jye is behind 3 successful and interesting podcasts including Maker & Creator and Honey, I'm Home. But what does this creative strategist and agency coach get out of it? And does he recommend it? If this podcast leaves you feeling inspired to start one, follow @jyesmith on Instagram and drop him a note! He certainly inspired me to start this one. Share your feedback or guest suggestions via email: Let's connect! LinkedIn Instagram 2020-05-1237 min
CommicalDenis Carnahan, musician, satirist and man behind 'Rugby League The Musical'This episode, I talk to Denis Carnahan about imposter syndrome; humour and getting out of (or into!) conflict situations; and how to prepare for a performance. His hilarious show 'Rugby League The Musical' has been running and delighting Australians for years! Even with a million (slight exaggeration) awards and years of experience behind him, he has a system of preparation that leaves no room or time to think about nerves or anything else. Visit www.rugbyleaguethemusical.com.au to learn more about the show and keep tabs on upcoming events. Got feedback? ...2020-04-2933 min
CommicalCam Knight, Comedian & Actor, shares his business presentation tips and tales from stand-up comedy.Business presentations are part of the job for many of us – and a skill many want or need to work on. There is a lot you can learn from someone who knows how to engage an audience and command a stage. Not only because he is a talented stand up comedian that has sold out shows across the country for years – but also because he happens to be a former presentation skills trainer himself! I’ll be honest, yes, you’ll learn lots from this podcast – but you’ll probably laugh more. F bombs aplenty! Follow Cam Knight on In...2020-04-1939 min
CommicalTamara Jawad, PR Manager, Parramatta Eels talks communication apprehension & getting over it.Haven’t we all felt anxious or hesitant before a communication interaction? Or perhaps avoided it all together out of fear? It’s known as communication apprehension. The incredibly talented PR professional Tamara Jawad experienced just that when, very early into her pregnancy, she was approached with the job opportunity of her dreams. She shares her awesome story, how she tackled her apprehension and the inspiring response of her employer. Got feedback? Share your feedback or guest suggestions via email: commicalpodcast@gmail.com Let's connect! Connect with Marie El Daghl on Link...2020-04-1530 min
CommicalJen Bishop, Publisher, Interiors Addict talks running a business from home, staff in the kitchen & cooking up a brand.Should you really fake having a big office when you're still working from your garage? How do you communicate your office set up and why process beats postcode. Host Marie El Daghl and guest Jen Bishop share their start up experiences and why honesty is the way to go. Most times. Jen Bishop is the founder and publisher of the incredibly popular Interiors Addict, which covers interior design and styling, homewares, furniture, home appliances and the personalities behind them. Check it out at www.interiorsaddict.com or on Instagram @interiorsaddict. Connect with Marie El Daghl o...2020-04-0724 min
CommicalAlistair Nicholas, Government Relations expert talks COVID-19, crisis communication and leadershipIs ScoMo killing us in slow-mo? What’s the root of the Prime Minister’s communication issues during the COVID-19 crisis? Will host Marie El Daghl be able to draw out some exclusive political gossip? Alistair Nicholas, Government Relations and Public Affairs expert breaks it down (and shuts her down!). Learn more about Alistair Nicholas here https://www.alistairnicholas.com/ Connect with Marie El Daghl on Linkedin or Instagram. Feedback or guest suggestions welcome! Email commicalpodcast@gmail.com2020-04-0136 min
Maker & CreatorMarie El Daghl - Making people laughWe're back for season three. Ever thought about doing stand-up comedy? For some, that suggestion is absolutely terrifying. What if no one laughs? What if I forget the punch line? What if I'm just not funny? Marie El Daghl shares how she took the leap from public relations and media training to putting herself well and truly out of her comfort zone to become a stand-up comedian. Listen to this episode and you must just be inspired to give stand-up a crack yourself. Support the show: http://patreon.com/strategyhotlineSee omnystudio.com/l...2020-03-2337 min
CommicalTrailerTrailer2020-02-2700 min