Shows
CSM Practice - The Customer Success PodcastDigital Customer Success - A New Era of EngagementSend us a textHow can you scale customer success without sacrificing quality?Marie Lunney, a seasoned expert in digital customer success, to explore the art of scaling customer success effectively. Marie shares her experiences and strategies from implementing scalable CS programs across multiple companies, offering valuable insights into building high-impact, low-cost customer success models.Click here to watch the interview on YouTube!๐๐๐๐๐๐๐๐๐๐ - Understanding the difference between "pooled" and "portfolio" CS models for scalable customer engagement.- Practical steps for implementing digital customer success strategies, from onboarding to proactive support.- Ti...2025-02-0738 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Building Community in Digital Customer Success with Marie Lunney | Episode 030Marie Lunney joins us this week in a whirlwind conversation in which we cover a lot of ground. Not only is she a seasoned digital CS leader, including her current role at Top Employers Institute, but she's also founder of the DCS Connect Slack community.In this fun filled 45 minutes, Marie and I dig into:Digital CS before it was called DCSCross-coordination with other departments around the Customer JourneyHow employee satisfaction plays into a healthy digital journeyThe DCS Connect CommunityThe many variables involved in Digital CSEvolution of digital away from segment coverage and into broader operationsData...2023-12-1249 min
Grim Tales from the Garden StateEp 7: Tina LunneyTina Lunney was just your regular wife, mother, and financial planner. When she and her husband, Chris, purchased their home in Fairfield, they let Tinaโs mother, Marie, move in with them. When frequent trips to Atlantic City threaten the financial stability of the Lunney family, Tina resorts to drastic measures to keep their bills paid.Instagram: @grimtalesgsBusiness email: grimtalesgs@gmail.com2023-04-2819 min
Adding to the EquationEpisode 5: Cultivating Equitable & Inclusive Learning Communities in Mathematics with Maggie MacPheeWe talk with Maggie MacPhee, a Math Lover, Board Gamer, Tea Drinker and a secondary mathematics teacher here in Chignecto Central Centre for Education in Nova Scotia.ย Maggie has joined us in our professional learning community book study on Building Thinking Classrooms in Mathematics last spring, and has had the opportunity to work alongside Lisa Lunney Borden as a teacher and a learner.ย Maggie reflects on her teaching & learning mathematics journey, some of her notices and wonders as she navigates her way in this new year and dives into effective teaching practices that are impacting student achievement an...2022-10-1738 minAdding to the EquationEpisode 4: Equity in Mathematics with Dr. Lisa Lunney BordenIn this episode, we chat with Dr. Lisa Lunney Borden about equity,ย culture, & identityย inย mathematics.ย We also dive into mathematical understanding through models & manipulatives while focusing on the importance of beginning with a verb based approach so that we are creating opportunities for all of our students to learn. Lisa is a local mathematics education hero, a professor of mathematics education at St. Francis Xavier University here in Nova Scotia & holds the John Jerome Paul Chair for Equity in Mathematics Education. ย Lisa's experience of teaching grades 7 through 12 mathematics in a Mi'kmaw community has shaped how she think...2022-05-2538 min
Let's Go To Court!A Dwelling Defender & a Normal Middle Class FamilyHate ads? The entire LGTC catalog is available ad-free on Patreon!
Byron David Smith was in his basement on Thanksgiving Day, minding his own business when he heard a window break upstairs. Then he heard someone enter his home. Byron grabbed his gun and waited quietly as the intruder roamed the house. When the intruder came down the stairs, Byron fired his gun three times. The intruder, 17-year-old Nicholas Brady, died. Ten minutes later, another intruder entered Byronโs home. It was 18-year-old Haile Kifer. Byron killed her, too -- shooting her six times. On the surface, it se...2020-11-112h 03
Apollo 13 Minute PodcastMinute 135: The EndJim Lovell is surrounded by the applauding Iwo Jima crew.
TITLE: THE END
MUSIC: โApollo 13 End Credit,ย Featuring Annie Lennoxโ
TITLES:
CAST
Jim Lovell โ TOM HANKS
Fred Haise โ BILL PAXTON
Jack Swigert โ KEVIN BACON
Ken Mattingly โ GARY SINISE
Gene Kranz โ ED HARRIS
Marilyn Lovell โ KATHLEEN QUINLAN
Barbara Lovell โ MARY KATE SCHELLHARDT
Susan Lovell โ EMILY ANN LLOYD
Jeffrey Lovell โ MIKO HUGHES
Jay Lovell โ MAX ELLIOTT SLADE
Blanch Lovell โ JEAN SPEEGLE HOWARD
Mary Haise โ...2020-08-1400 min