Shows
The Fan Experience EXPERIENCE PodcastSpecial Partner Edition: Digital Fan Engagement (Wilman Vergara & Knosis)Digital innovation is capable of supporting engagement and attendance growth at every single touch point on the fan journey but this special episode takes a step further and explores what AR (Augmented Reality) could do to revolutionise the experience at your stadium on a match day.Our guest is Wilman Vergara from Knosis: a trailblazer in the fan engagement technology industry dedicated to providing personalised insights and solutions through advanced data analytics and Augmented Reality (AR). Wilman's platform helps brands and professional sports teams to interact directly with fans on match days. The experience is u...2025-05-2036 minThe Fan Experience EXPERIENCE PodcastSpecial Episode: Fan Experience & Attendance Growth in Women's FootballThis special episode of our podcast explores the role of fan experience in growing attendances in women's football.Joining Darren and Mark to discuss the opportunities for fan centricity in the women's game are two practitioners of renown: Durham Women's Chief Operating Officer Mark Donnelly and Worcester City Women owner Nicole Allison.Each club is at a key stage of its growth journey. Durham Women's unique fan-driven approach has seen attendances rocket over the 12 years since they entered the second tier of English women's football. With a reputation as a...2025-03-1945 minThe Fan Experience EXPERIENCE PodcastSeason 4: Episode 8: Richard Knight (Exeter City)Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast from the Fan Experience Company. We've been creating world class experiences and driving up attendances since 2005. Yes, that's right, it's our 20th anniversary this year and, soon, you'll be able to come and see us in the flesh on our roadshow. Keep checking www.fanexperienceco.com and @fanexperienceco (X & Bluesky) for details. This season's guests are all great value. Their clubs achieved a Gold Award in the 2023/24 EFL Family Excellence scheme. We know those that achieved it last season have enjoyed an average 16% attendance increase since the p...2025-03-0435 minThe Fan Experience EXPERIENCE PodcastSeason 4: Episode 7: Christine Roberts (Tranmere Rovers)Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that follows the fan journey and, through chats with experience practitioners, shows you how a great fan experience drives up attendances (and revenue generally).We know this season's guests are good value because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). And, because they take a strategic approach to fan experience, they are rewarded with increasing attendances.This time we speak to Tranmere Rovers Chief Operating Officer Christine Roberts with the emphasis on how a club in...2025-02-1944 minThe Fan Experience EXPERIENCE PodcastSeason 4: Episode 6: Shaun Lockwood (Club Doncaster)Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that celebrates the power of great fan experiences: an army of walking ambassadors for your club and a proven route to filling your stadium week in week out.We bring you chats with some of the UK's most experienced and interesting fan experience practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24). And, because they take a strategic approach to fan experience, they are rewarded with increasing attendances.This episode reunites us with a...2025-02-0536 minThe Fan Experience EXPERIENCE PodcastSeason 4: 2024 Christmas SpecialWelcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).This is the Christmas Special: the bumper double album hour-long episode with extra content, hilarious badinage and a tacky badge (thank you The Smiths).In this...2024-12-2247 minThe Fan Experience EXPERIENCE PodcastSeason 4 / Episode 5: Graham Whittaker (Walsall FC)Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).In the fifth episode of our 4th season, Darren and Mark from The Fan Experience EXPERIENCE podcast team chat to Graham Whittaker: Supporter Liaison Officer at Walsall FC...2024-12-1640 minThe Fan Experience EXPERIENCE PodcastSeason 4: Episode 4: Anthony Emmerson (Stoke City)Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).In the fourth episode of our 4th season, Darren and Mark from The Fan Experience EXPERIENCE podcast team chat to Anthony Emmerson: Head of Supporter Experience at Stoke...2024-12-0135 minThe Fan Experience EXPERIENCE PodcastSeason 4 / Episode 3: Dan Pippen (Plymouth Argyle)Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).In the third episode of our 4th season, Darren and Mark from The Fan Experience EXPERIENCE podcast team chat to Dan Pippen. Dan is Visitor Experience Manager at Plymouth Argyle: 2024-11-1838 minThe Fan Experience EXPERIENCE PodcastSeason 4 / Episode 2: Robyn Kennerdale (Huddersfield Town)Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).In the second episode of our 4th season, Darren and Mark from The Fan Experience EXPERIENCE podcast team go out on location to visit Huddersfield Town's Supporter Services Manager Robyn...2024-11-0135 minThe Fan Experience EXPERIENCE PodcastSeason 4 / Episode 1: Liam Scully (Lincoln City FC)Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).Our first episode gets us off to the best possible start: a chat with one of the country's most impressive young leaders: Liam Scully, CEO at Lincoln City. 2024-10-1835 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 12: After the GameJoin Mark, Darren and regular guest Alasdair Crawley (of Fanbase) on this latest episode of the Fan Experience Experience podcast: the podcast that walks the fan experience.This is the final episode of Season 3 and, to wrap things up, we explore what happens after the game. As you can imagine, a lot of this is about digital comms, so who better to add extra quality to proceedings than our good friend Alasdair!Check out the accompanying episode blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions...2023-12-1328 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 11: Leaving the VenueJoin Mark, Darren and Juan Bradley - one of our most experienced fan experience assessors - on this latest episode of the Fan Experience Experience podcast: the podcast that walks the fan experience (and often trips up too).On this occasion, we look at the experience of leaving the venue. If you thought there was little to discuss, you might be surprised at some of the issues and opportunities we cover.Check out the accompanying episode blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by...2023-11-2930 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 10: During the GameJoin Mark, Darren and Sales Sharks' Operations & Fan Experience Manager Joshua Haywood on the latest episode of the Fan Experience Experience podcast: the podcast that walks the fan experience (and tries to make it the best it can be).On this occasion, we look at the fan experience during the game with a practitioner who's taking one of Premiership Rugby's two northern teams to new heights off the pitch..Check out the accompanying episode blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contacting the...2023-11-1736 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 9: Pre-GameJoin Mark, Darren and our latest guest Anthony Emmerson (Head of Supporter Experience) on the latest episode of the Fan Experience Experience.On this occasion, we look at the fan experience inside the stadium before the main event with a practitioner whose knowledge of supporter engagement and experience is unsurpassed.Check out the accompanying episode blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contacting the podcast via Twitter @fanexperienceco.com or via mark@fanexperienceco.com.Thanks to Juan Luis for production support.2023-10-1730 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 8: Food and DrinkJoin Mark, Darren and our latest guest commentator and presenter Charlotte Richardson (from BBC 5Live, Final Score and Talksport)Enjoy a half hour with us as we discuss why food and drink is so important to the fan experience, what great looks like (and could look like) and then dive into a large apple crumble and custard.Check out the accompanying episode blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contacting the podcast via Twitter @fanexperienceco.com or via mark@fanexperienceco.com....2023-09-1431 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 7: Buying MerchandiseJoin Mark, Darren and our latest guest (and co-author of the Fan Journey Model) Geoff Wilson, as we talk about the next 'touch point' that comes into view.Enjoy a half hour with us as we discuss everything related to Retail / Merchandise: a key part of the sports event experience these days.Check out the accompanying episode blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contacting the podcast via Twitter @fanexperienceco.com or via mark@fanexperienceco.com.Search Geoff Wilson Consultancy if...2023-08-2431 min
The BystandersEpisode 205 - While You Were CreepingHEADPHONES RECOMMENDEDIn a nostalgic trip to the 1990s, Todd Cuisinart unveils the touching tale of his fateful encounter with Billy Bobaggins, his closest confidant, and the hidden truths of that ill-fated day at Twitchercon 1990. Meanwhile, in the shadowed alleyways, Z battles against the relentless darkness, desperately seeking aid until an unexpected ally presents him with a perilous revelation that could transform an improbable savior into a true hero of the night. Gird your loins for an episode where friendships are forged, secrets unravel, and the line between heroism and villainy blurs beneath the...2023-08-1727 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 6: Outside the VenueJoin Mark, Darren and our new team member Gemma Avery, as we explore the next 'touch point' of the Fan Journey Model, launched earlier this year by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half hour with us as we discuss everything related to 'Outside the Venue'. Among other things, we explore the fan zone concept and how it's become a basic expectation for fans and event attendees these days.Check out the accompanying blog (which has a special extra feature on the importance of fan zones) and the Fan Journey i...2023-07-3130 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 5: Getting to the GameJoin Mark, Darren and our regular guest, Fanbase's Ali Crawley as we explore the next 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half hour with us discussing getting to the game and how, for more fans than you might imagine, it's a really key touch point. Check out the accompanying blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contacting the podcast via Twitter @fanexperienceco.com.Thanks, as always, to...2023-06-2132 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 4: Digital CommunicationsJoin Mark, Darren and a special guest, Scott Goodacre, from The Online Rule, as we explore the next 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half hour with us discussing digital communications and how it can help your club or event to drive attendance through better engagement, recruitment and retention. Check out the accompanying blog and the Fan Journey intro blog (both appear below) & let us know if you have any questions by contacting the podcast via Twitter @fanexperienceco.com.Thanks, a...2023-06-0729 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 3: Buying a TicketJoin Mark, Darren and a special guest, Fanbase's Alasdair Crawley, as we explore the second 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half hour with us discussing ticketing (and how it can be your club or event's USP). Check out the accompanying blog (link below) & let us know if you have any questions by contacting the podcast via Twitter @fanexperienceco.com.Thanks, as always, to Juan Luis Bradley for putting it all together,https://fanexperienceco.com/2023/05/the-fans-journey-part-2-buying-a-ticket/2023-05-2427 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 2: Before Game DayJoin Mark, Darren and a special guest, Fanbase's Alasdair Crawley, as we explore the first 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half hour with us, check out the accompanying blog (link below) & let us know if you have any questions by contacting the podcast via Twitter @fanexperienceco.com.https://fanexperienceco.com/2023/05/the-fans-journey-before-game-day/What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo...2023-05-1030 minThe Fan Experience EXPERIENCE PodcastSeason 3: Episode 1: IntroductionDarren and Mark are back for a 3rd season of the Fan Experience Experience. This time, to coincide with the publication of our Fan Journey Model (with Geoff Wilson), we'll be talking Fan Experience touch point by touch point.But first: a season intro to kick of our podcast activity in 2023.The Fan Journey Model? Check it out here:https://fanexperienceco.com/2023/04/the-fans-journey-a-model-for-measuring-and-improving-their-experience/What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on X...2023-04-2529 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode 10: Jeff Hutton (GM, Bromley FC)The tenth and final episode of Season Two (*wipes tear away) sees Mark and Darren joined by Jeff Hutton, GM at Bromley FC who describes the way the club got their fan engagement in early during the pandemic and gives them his thoughts on what fans might be doing and thinking as a return to stadiums draws nearer.*Features pitch encroachment from David Bowie.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck...2021-03-0330 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode 10: Jeff Hutton (GM, Bromley FC)Jeff Hutton's lifelong love for Bromley FC began as a youngster, when his older brother took him to his first game. Those weekend visits then began to fill all of this spear time too, as he began to volunteer and then work full time for the club. Now, as General Manager, Jeff is using that combination of experience and genuine affection, to remain true to its guiding principles of a community club and to steer it through the choppy waters of the Covid-19 pandemic.Darren and Mark talk to him about his career to date...2021-03-0130 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode 9: Polly Bancroft (Brighton & Hove Albion Women)Brighton & Hove Albion General Manager, Polly Bancroft, joins Mark and Darren on the latest episode to discuss the impact of the pandemic on the women’s game. After working previously at both the FA and UEFA, where she was a specialist in UEFA’s Business Development Unit (and being a player herself), Polly is now overseeing the development of Brighton’s women team as they aim to establish themselves in the WSL, and has plenty of insights into ways that women’s football can thrive in the post-Covid world.What did you think of...2021-02-2229 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode 8: Kevin Rye (Fan Insights)Mark and Darren welcome their latest special guest, Kevin Rye, to season two of the podcast series. Kevin was a part of the story of Wimbledon, a fan who turned activist working to save and then re-birth the club in 2001/2002 as AFC Wimbledon. He spent eleven-years at Supporters Direct and has been a Fan Engagement consultant since 2015, setting up Fan Insights in 2018, so he’s perfectly placed to discuss how important fans are and will be in the post-Covid era of the game.What did you think of this episode. Let us have your feedback via...2021-02-1529 minThe Fan Experience EXPERIENCE PodcastSeason 2: Episode 7: Dr Geoff PearsonMark and Darren are joined by Geoff Pearson on the latest episode of the Fan Experience Experience (Season Two). Geoff is Senior Lecturer in Criminal Law at Manchester University, having been previously employed at the Football Research Unit (FRU) at the University of Liverpool, where he taught Football and Law on their MBA programme. Geoff’s research interests include crowd behaviour, human rights, and sport, using ethnographic methods to investigate the effectiveness of legislation, policing strategies and tactics. Listen now to this fascinating and very unique insight into fan behaviour, and how this might change post-Covid.Wh...2021-02-0829 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode 6: Stefan Gamble (CEO, Walsall FC)As a special treat for Darren, he and Mark are joined by Walsall FC CEO, Stefan Gamble, in the latest episode of Season Two of our podcast series. In our fascinating discussion, Stefan describes the difficulties of running a lower league club during a pandemic, what he thinks the main differences will be when fans come back into stadiums while, somehow, Darren manages to resist making him promise promotion back to League One.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us o...2021-02-0128 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode 5: Neil Doncaster (Chief Executive, SPFL)Mark and Darren talk to SPFL Chief Executive Neil Doncaster about the experience of leading a league through change and of growing engagement and attendances north of the border.In this episode we also take in what Neil has learned in his time at Norwich City too, including the establishment of a supporter board and the benefits this partnership continues to bring for the Canaries and their community.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on...2021-01-2531 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode 4: Sean Jarvis (Leicestershire County Cricket Club)After more than a decade as Commercial Director at Huddersfield Town (including two incredible seasons in the Premier League), Sean Jarvis has 'switched codes' to professional cricket. As CEO of Leicestershire County Cricket Club (based in the city of his birth), Sean is quickly making his mark. Mark and Darren ask him what he's learned and what the future holds for the Running Foxes.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our n...2021-01-1827 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode Three: Natalia Donets & Veiko SooNatalia (Moldova FA) and Veiko (Estonia FA) talk about their experience of community engagement and attendance growth in their respective countries' top tiers of football.Expect to hear about UEFA's Grow Programme; the contribution of the amazing Community Development Officers (CDOs) and much that can be learned and applied in any football setting. What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan th...2021-01-0730 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode Two: Owen WestMark and Darren talk to progressive policing expert Owen West about his work in football and how a move from coercive to engagement-based policing could not only transform the fan experience, but also release £millions back into public services, where it is needed most.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan the Fan Experience Company and Knosis create world class fan e...2020-12-2230 minThe Fan Experience EXPERIENCE PodcastA Special Episode with guest Marcos Picalló Aguilar (of Barça Innovation Hub)Mark spent much of 2020 writing the first online / physical match day Fan Engagement certificate for FC Barcelona's Innovation Hub.In this special episode, Mark and Darren chat to Marcos Picalló Aguilar (from the Barça Innovation Hub) as he explains the Hub's status as a learning eco-system.You can sign up to study Fan Engagement with Mark Bradley and FC Barcelona here:https://barcainnovationhub.com/product/certificate-in-fan-engagement/What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @Fan...2020-12-1126 minThe Fan Experience EXPERIENCE PodcastSeries 2: Episode One: Cameron HughesAfter 26 years of igniting crowds all over the world, Cameron Hughes launches his autobiography 'King of Cheer'. Like Cameron says: he didn't make his ice hockey team at College, but he did make it to the NHL. He tried so hard to make the basketball team, but missed out there too (but he did make it to the NBA).Mark and Darren chat to Novak Djokovic's favourite 'dancing guy' about his life and his unique calling in the opening episode of the second series of the Fan Experience Experience. What did you think of...2020-11-1625 minThe Fan Experience EXPERIENCE PodcastEpisode 7: Chris and Michael from the Scottish Football Marketing PodcastChris Samson and Michael Bochel from the Scottish Football Marketing Podcast (in partnership with Sports Marketing Scotland) join Darren and Mark for this episode that focuses on the experience outside the stadium on match days and looks in more detail at what the clubs in the Scottish Championship, League One and Two could do more to share their qualities & engage more of the local population.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out...2020-07-2127 minThe Fan Experience EXPERIENCE PodcastEpisode 6: Inside the Stadium (with Sian Jones of Leeds Rhinos)The latest episode of the podcast moves inside the stadium. Mark and Darren welcome guest, Sian Jones, Head of Customer Experience at Leeds Rhinos, as they discuss what's important for fans when they get through the turnstiles, the importance of well-trained staff and the difficulties in opening up two new stands in a matter of weeks.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.com2020-07-1430 minThe Fan Experience EXPERIENCE PodcastSpecial: Kenneth Cortsen (Sports Business Academic from Aalborg, Denmark)Sport Business Researcher & Business Development Strategist, Kenneth Cortsen, joins Darren and Mark to discuss the fan experience from an academic perspective, looking at his time studying Danish football and the economics of effective engagement and marketing a great match day experience.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan the Fan Experience Company and Knosis create world class fan experience for you...2020-07-1432 minThe Fan Experience EXPERIENCE PodcastSpecial: Stuart Fuller, Chairman of Lewes FCChairman of Lewes FC, Stuart Fuller, joins Darren and Mark to tell them how and why Lewes became his club, the difference between the Premier League and non-league and how thinking outside the box can make a huge difference to the way a club is run, and perceivedWhat did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan the Fan Experience Company and Knosis...2020-07-1427 minThe Fan Experience EXPERIENCE PodcastSpecial: Daniel Lambert (Commercial & Marketing Director at Bohemian FC)How do you get your fans to be passionate and loyal, spend more money at the club on refreshments and merchandise? Win? Well, Bohemians FC have those type of fans, doing all those things and it's definitely not because the team is winning. Dan Lambert, the clubs Commercial & Marketing Director, joins Mark and Darren to discuss fan-owned clubs and how thinking outside the box can create a culture all of its own.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo2020-07-1429 minThe Fan Experience EXPERIENCE PodcastEpisode 5: RetailThis season, we had completed around 350 match day assessments up until fixtures were postponed. Our team of assessors travel across the country, recording what they see and giving the home club as much information as possible in their final report. One of our most experienced, freelance writer in When Saturday Comes, Andy Ollerenshaw, joins Darren and Mark on this episode to talk about his own experiences, with a particular focus on the retail element of match days.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.com...2020-06-1735 minThe Fan Experience EXPERIENCE PodcastEpisode 2: First ImpressionsJoining Mark and Darren at the first touchpoint on the fan experience journey is Ante Cicvaric (Marketing Manager at the Croatian Football Federation) as they tackle the importance of first impressions. This touchpoint centres mainly on the online and digital aspects of the experience with the website being the key starting point for many fans, especially new ones. Ante helps to unpack some of the main considerations when looking to create a great first impression; as well as reminiscing about Croatia’s run all the way to the World Cup Final in Russia.What did you think of...2020-06-1230 minThe Fan Experience EXPERIENCE PodcastEpisode 3: Social MediaOne of the recently added touch points on the fan experience journey, social media has quickly become a key way to engage with supporters, communicate important information and develop innovative content that lifts the overall experience. Shaun Lockwood of Doncaster Rovers joins Mark and Darren as they discuss the topic, identify ways that clubs can fully utilise the tools and find out how Donny Dog’s Twitter account helps to keep families informed.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @Fa...2020-06-1233 minThe Fan Experience EXPERIENCE PodcastSpecial: Noel Mooney (UEFA)Noel Mooney, Head of National Associations Business Development at UEFA, is Mark and Darren’s special guest as he describes his journey from goalkeeper to goal setter, and how football at all levels and in all countries needs to understand the power of the fan experience when it comes to growing attendances.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan the Fan Ex...2020-06-1230 minThe Fan Experience EXPERIENCE PodcastSpecial: Robbie Hunter-Paul (Rugby League)Darren and Mark are joined by sporting royalty in this special episode as rugby league legend, Robbie Hunter-Paul, shares his experiences as a player when it comes to fan engagement and tells them why players can make the match day experience more memorable, as well as why you'll get a lot of stares if you walk around Bradford in bare feet.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our new website ...2020-06-1230 minThe Fan Experience EXPERIENCE PodcastEpisode 4: TravelAs well as joining Darren and Mark to discuss how important travelling to the match is, Aleks Dmitrijev tells them about the journey he took with Estonian Club FC Narva Trans as they saw attendances increase from 85 fans to over 850, thanks to some innovative match day experience initiatives as well as engaging with the local schools.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.com2020-06-1232 minThe Fan Experience EXPERIENCE PodcastIntroduction to the Fan Experience EXPERIENCE (with special guest Don Goodman)Footballing and broadcasting legend, not to mention our Honorary President, Don Goodman joins us to discuss the launch of the podcast, our work in football and what he thinks will happen when we come out on the other side of the COVID-19 pandemic.What did you think of this episode. Let us have your feedback via hello@fanexperienceco.comFollow us on @FanExperienceCo on XCheck out our new website www.fanexperienceco.comCan the Fan Experience Company and Knosis create world class fan experience...2020-06-1242 min
Why Watch That RadioMain-STREAM October Edition: Netflix & HuluBilly Madison (Netflix)Man-child Billy Madison (Adam Sandler) has been a spoiled rich kid all his life, and spends his days drinking and partying. When his father, hotel magnate Brian (Darren McGavin), becomes fed up with his son's irresponsible ways, he issues an ultimatum. Since Billy passed all his schooling thanks to his father's influence and bribes, he must retake and pass every grade in 24 weeks. Otherwise, the business will be turned over to Brian's conniving associate, Eric (Bradley Whitford).The NeverEnding Story (Netflix)Bastian Balthazar Bux is a shy and outcast...2018-10-0323 min
Why Watch That RadioMain-STREAM October Edition: Netflix & HuluBilly Madison (Netflix)Man-child Billy Madison (Adam Sandler) has been a spoiled rich kid all his life, and spends his days drinking and partying. When his father, hotel magnate Brian (Darren McGavin), becomes fed up with his son's irresponsible ways, he issues an ultimatum. Since Billy passed all his schooling thanks to his father's influence and bribes, he must retake and pass every grade in 24 weeks. Otherwise, the business will be turned over to Brian's conniving associate, Eric (Bradley Whitford).The NeverEnding Story (Netflix)Bastian Balthazar Bux is a shy and outcast...2018-10-0323 min