Shows
Business Made PersonalEp138 – Julia Davis on systemic inequities in insurance and consumer trustSystemic inequities in insurance aren’t just a policy problem; they show up in real people’s lives when they’re at their most vulnerable. In this episode of Business Made Personal, Mark Silveira sits down with Julia Davis, Senior Policy and Communications Officer at the Financial Rights Legal Centre, AFCA panel member, and member of the General Insurance Code Governance Committee, to unpack what’s broken and what needs to change.Julia shares the experiences that shaped her worldview, from growing up in Florida to witnessing injustice first-hand in the legal sy...
2026-02-1658 min
Business Made PersonalEp137 – James Still on Insurance Industry Reform in AustraliaInsurance Industry Reform in Australia is no longer a “nice-to-have” conversation; it’s becoming a community necessity as affordability tightens and natural disasters become more frequent and severe. In this episode of Business Made Personal, Mark Silveira sits down with James Still, founder and managing director of Still Insured Insurance Brokers, to unpack a career shaped by unexpected pivots, personal resilience, and a deep belief that insurance should be accessible to everyone.James shares how he moved from psychology (and even a path toward veterinary science) into insurance, initially to help his father wind down a business, but qu...
2026-02-0240 min
Business Made PersonalEp136 – Emily-Rose Srbinovska on resilience in insurance leadership and client impactResilience in insurance leadership is not a personality trait; it’s a practice built through hardship, self-awareness, and community. In this episode of Business Made Personal, Mark Silveira sits down with Emily-Rose Srbinovska, Senior Account Manager at AEI Insurance Broking Group and ACT President of Young Insurance Professionals Australia and New Zealand.Emily shares a powerful journey from a challenging childhood in country New South Wales to becoming a standout leader in the industry, grounded in grit, discipline, and a deep commitment to client advocacy. Along the way, she opens up about neurodivergence, emotional regulation, an...
2026-01-1845 min
Business Made PersonalEp135 - Sharanjit Padam on climate risk in insurance, trust, and community valuesClimate risk in insurance is no longer a future problem; it is a present-day leadership test.In this episode of Business Made Personal, Mark Silveira sits down with Sharanjit Padam, Principal Climate Analytics at Finiti, to unpack the human story behind a career spent translating complex risk into real-world decisions. Sharanjit shares his journey from Zambia to boarding school in Wales, then into actuarial consulting in the UK, before building a leading career in Australia across consulting, insurance, and ESG risk. Along the way, he reflects on cultural identity, the immigrant experience, and the sacrifices families make...
2026-01-0546 min
Business Made PersonalEp134 - Brett Piggott on Mentorship in Insurance and Client-First LeadershipMentorship in insurance isn’t a “nice to have” — it’s how you build an industry that lasts. In this episode of Business Made Personal, Mark Silveira sits down with Brett Piggott, Executive Director at Willis Temby, to unpack a 25-year journey defined by resilience, empathy, and a refusal to compromise on integrity.Brett’s story begins far from boardrooms: in remote WA communities, shaped by his father’s gold prospecting and logging work, and by an early lesson in how deeply events can affect small towns. Those experiences became the foundation of...
2025-12-2239 min
Business Made PersonalEp131 - Lisa Hiscock on women in insurance leadership and flexible workWomen in insurance leadership are central to this conversation with Lisa Hiscock, Director of Hakea Insurance Brokers. Mark Silveira interviews Lisa about her journey from a tough start in Chatham, UK, to senior underwriting roles at AXA XL and Axis, and ultimately founding Hakea to create a more flexible, values-driven career. You’ll hear how a love of travel and learning opened doors beyond a traditional legal path, why early exposure to clients at Hiscox accelerated her growth, and what crisis management underwriting taught her about education, risk, and resilience. Lisa also shares honest reflections on pregnancy in...
2025-11-0540 min
Business Made PersonalEp129 - Darren Trott on Mentorship in Insurance and Empathy-Led ClaimsMentorship in insurance impacts careers, cultures, and client results—and few exemplify this better than Ambrose Construct’s Executive GM of Business Development, Darren Trott. In this chat with Mark Silveira, Darren shares a 40-year journey from Adelaide to national leadership, illustrating how mentors, music, and resilience shaped an empathy-first approach to claims and culture. You’ll discover how early family influences and a parallel life as a musician taught Darren to listen carefully; how a “Trojan horse” mindset helps builders and insurers collaborate; and why mentorship in insurance underpins sustainable teams.Key takeaways include practical leadership lessons le...
2025-09-2238 min
Business Made PersonalEpisode 103 - Mark Silveira"I've never been good at being a specialist at anything so I became a generalist at everything."Like many people in this podcast series, mine is a migrant's story infused with the generous support of so many people, particularly from within the Insurance Industry. The ability to develop relationships and create a career working across so many diverse sectors of the insurance industry has ensured that I have had massive opportunities to learn, grow, and develop. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders...
2024-06-1028 min
Business Made PersonalWrapping Up 2023The Business Made Personal team wishes to thank all those who have supported the podcast series, including our fabulous guests, our awesome listeners, and those wonderful people who have taken the time to provide us with their suggestions. How to Connect with Mark:Email: mark@bmppodcast.com.auBusiness Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond. Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.l...
2023-12-2802 min
Business Made PersonalEpisode 89 - Tanushree Arora-Sopori"Do not jump into whatever you get. Think of what you love and what you want to do."With parents who were a teacher and an accountant and living in Agra (India), Tanushree and her University sweetheart (now husband) created a dream to migrate to Australia whilst they were in their 20s. Having achieved that dream but then finding that her destiny was being ‘ruled’ by Organisations, Tanushree decided to take her future into her own hands and set up her own insurance broking business with her husband. Business Made Person...
2023-10-2219 min
Business Made PersonalEpisode 88 - Dale Smith"I used to think that wealth was a measure of success but you soon realise that that’s not the case."By his own admission, whilst he trained as an Accountant, Dale knew it wasn't the career for him, however, that grounding gave him insight into how numbers work and the early warning signs in business to be aware of. His trajectory from Accountant to entrepreneur wasn’t always an easy one and Dale speaks of some of the sacrifices and costs involved in following his dreams. Business Made Personal is hosted by Mark Silve...
2023-10-0227 min
Business Made PersonalEpisode 87 - Tetiana George"It's important to be able to make mistakes."In February 2022, Tetiana’s world turned from very rosy and optimistic to a very dark place. With her home Country, Ukraine being invaded and suffering pre-natal depression, starting a new business was a struggle. Feeling she just needed to survive and find pleasure in the small things in life gave Tetiana the momentum to get back to being the center of energy, so she could lead people and inspire them. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in ins...
2023-10-0230 min
Business Made PersonalEpisode 86 - Drew Schnehage"Step up. Step out and put yourself out there."From running a modeling school at age 25 to creating a career in the corporate world including commencing an underwriting agency at 32, Drew Schnehage has been goal-driven from a young age. She explains why and the lessons she has learned along her journey. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond. Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us o...
2023-10-0233 min
Business Made PersonalEpisode 84 - Peter Klemt"Always make time for your passion whatever that may be."Reflecting on a family tragedy that has impacted him deeply, Peter Klemt is mindful of the fact that post-COVID, we no longer have that separation between our professional and personal lives. He speaks openly about the challenges he and his family have faced as well as the changing ‘new world’ of work and the support required for people to be their very best. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond. Ne...
2023-09-1137 min
Business Made PersonalEpisode 85 - Aimee Henderson"The only way you learn and grow is to push yourself into those uncomfortable situations and do it anyway."Having experienced the life insurance and general insurance industries, has given Aimee a real passion for what she does best - assisting people when they need her the most. This was never clearer to her than when, six months after joining a Broker, the Christchurch earthquake hit and she and her lead Broker were front and center in decisions that impacted people's business and personal lives. The lessons learned she has never forgotten. Business Made Personal i...
2023-09-1133 min
Business Made PersonalEpisode 83 - Clifton Warren"You don't just renew accounts - you renew relationships!"The original Founders of insurance businesses are retiring and this is creating a sales void and sales knowledge gap. When it comes to relationship development, we have not been innovative enough. The business environment is much more complex today and the professional today needs to be able to have innovative conversations, relate to the client, and share ideas as to how they can assist the business. This, in turn, delivers value and gives the insurance professional options as to how to service clients in the future. B...
2023-09-0526 min
Business Made PersonalEpisode 82 - Sarah Lyons"You're probably more capable than you think you are and you will probably go further than you think you can."It doesn't matter if you don't get it right the first time. You learn a lot more by not succeeding immediately says Sarah Lyons. In the early part of her career, Sarah would question if she was good enough. In commenting on her turning point, she refers to one of her Mentors whose belief in her and her desire not to let him down surpassed where she thought she could go. Business...
2023-09-0428 min
Business Made PersonalEpisode 81 - Kirk Populin"There are so many pathways insurance can take you to."With a family history of hard work in labour related industries as concreters and bricklayers, Kirk Populin’s family wanted him to develop a career that was significantly different from theirs. His journey has taken him from financial planning to life insurance, insurance education, underwriting, and finally insurance broking. The one common thread - is Kirk’s ability to develop relationships and establish supportive networks. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyon...
2023-08-2137 min
Business Made PersonalEpisode 80 - Jasmin Gabrielli"I think as women we need to be more confident and believe in ourselves a bit more and push ourselves a bit more."Moving from Mt Gambier to Adelaide to Melbourne meant that Jasmin had to reinvent not just her business and personal network but most importantly herself. That journey has not always been an easy one. A love of what she does due to her relationship with clients and helping them with their problems and providing great advice is what motivates Jasmin and has helped her overcome those challenges. Business Made Personal is hosted...
2023-08-0728 min
Business Made PersonalEpisode 79 - Tryan Christos"I truly believe this deep down that the insurance industry is the best industry to be in."As a young Managing Director, Tryan Christos has not been ‘gifted’ his position in the family business. The pressure of having the whole family put a lot of trust in him and being able to prove to people who he is and show them they can trust him is, according to Tryan, hands down the hardest thing he has ever done. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insur...
2023-08-0731 min
Business Made PersonalEpisode 78 - Jodi Sharman"You’ve got to like what you do. You can’t just go to work for the money."A self-confessed control freak, Jodi has developed a strategy to help her deal with things that are not in her control. Her coping strategy? “I just try and sit back, reflect, and think ‘How can I do something differently next time? I think you’ve just got to pick yourself up and keep learning and try again.” Judging by her success, that strategy works! Business Made Personal is hosted by Mark Silveira, exploring the real journeys of l...
2023-07-2436 min
Business Made PersonalEpisode 77 - Cameron McKerchar"I think that’s the beauty of this industry that we’re in. It can actually take you anywhere and everywhere - which is why I love it so much."Cameron made a crucial mistake in life which he is not going to repeat again - not speaking up about mental health and his deep dark spiral which was on the verge of taking over his life. In this podcast, he also discusses various factors that helped him to move forward and how his focus on looking at the positives saved his life. “There’s always so...
2023-07-2427 min
Business Made PersonalEpisode 76 - Marc Crossman"I didn't really like school. I didn't finish school either. In class ….I wasn't focused and I was very much a distraction to other people."Family support and guidance has been an integral part of Marc developing his career. He credits the benefits, rewards, and networks he has managed to foster to the day-to-day engagement with and support of the insurance community of which Marc says, “Is such a marvellous industry, it's so rewarding that it's really hard to articulate to anyone outside it.” Business Made Personal is hosted by Mark Silveira, exploring the real...
2023-07-1733 min
Business Made PersonalEpisode 75 - Jackson McDonald"There’s so much opportunity for people to own their own business, get equity in a business… and you don't see that in a lot of other industries."Jackson accredits a lot of his success to his parents and his having developed a vital and robust network of people he can call on for assistance and advice. Developing that network was a learning experience. In his words, “I invested a lot in my relationships with other people even to the point where there were maybe some people that I shouldn't have. And that was a hard lesson to lea...
2023-07-0334 min
Business Made PersonalEpisode 74 - Blair Nicholls"Success always has a large number of owners. Failure doesn't have any."No surprise that with an actuarial background, Blair Nicholls is keen on using big data to make life easier for clients and the general insurance industry. Being structured around delivery and expectations and changing the operational dynamics is at the very top of his To Do list.When asked about times of stress, Blair cites moving to the UK for his work with 3 children under 4 years of age as high on the list of challenging times. His advice to others: be braver, take...
2023-07-0330 min
Business Made PersonalEpisode 73 - Jason Clarke"I don’t think there’s a role I’ve moved into that I’ve been ready for."There are a lot of fantastic people in our industry whom you can learn a lot from on a variety of topics including dealing with customers, product technicalities, or just smart business advice according to Jason Clarke.When asked the question, Jason Clarke is quick to respond “The people side is what I love. Helping people to get better, being able to get out and meet clients is the most enjoyable part of our industry.” ...
2023-06-1935 min
Business Made PersonalEpisode 72 - Megan Duckworth"It's not what happens or what you're going through. It's how you react to it (that counts)"Megan Duckworth may be a third-generation insurance person. However, her desire to carve her path is very evident in how she views her contribution to the insurance sector. Apart from her parents' work ethic, Megan credits her time in the sport of rowing as being crucial to her success. The discipline involved in rising at 4.15 am, rain or shine, training and then doing a full day before training again at night was instrumental in demonstrating to her the rewards that...
2023-06-1240 min
Business Made PersonalEpisode 71 - Jonathan Moss"The first two years out of cricket were the most horrible times in my whole life. You have no idea what you want to do and what your purpose is (and that is challenging) in your mid-30s."Speaking of both his cricketing career and his business career, Jon Moss says “What I’m most proud of is every move that I made to better my career, the key thing had to be that I was going to an environment where I perceived that the people were better than me”. He also states that yes he had to wor...
2023-05-2936 min
Business Made PersonalEpisode 70 - Suzi Leung"For (my) family to get on to a rickety boat in the middle of the night and sail across the sea, they're doing that out of desperation and the want of something better for their children."After qualifying as a lawyer, Suzi realised on her way to the train station that she didn't want to be a Partner in a law firm. The learning, challenge and team environment provided by insurance was a powerful pull that made Suzi a happier person. Suzi’s view that insurance is an industry of people who genuinely care - they care ab...
2023-05-2937 min
Business Made PersonalEpisode 69 - Samantha O’Brien"I don't think expectations have changed but I think what goes to meeting those has."Starting off as an insurance litigator gave Samantha O’Brien an interesting view into the world of insurance. Now as a corporate commercial lawyer in the insurance sector, she is of the opinion that the more you know about a sector, the better adviser and lawyer you become. Being authentic, being yourself, and understanding that that is enough are words she encourages others to take on board as they seek to develop their careers. Business Made Personal is hosted by ...
2023-05-0936 min
Business Made PersonalEpisode 68 - Shane Moore"(My grandfather) had a really good strong work ethic, built a career, and still had time for family - I hope I can live up to that as well."Shane Moore discovered that starting a business was a lot more difficult than he thought it would be. He found it challenging to develop leads and handle the client-facing role and do both well. Added to that, challenges in business partnerships, naivety and lack of obtaining advice has taught him much since he started in 2010. He credits much of his current success to his Team and their support...
2023-05-0932 min
Business Made PersonalEpisode 67 - Stephen Nguyen"Giving ‘time’ is one of the greatest gifts you can give someone."The evolution of the industry every eighteen months (as he sees it) is something that inspires and challenges Stephen Nguyen. Having learned the value of resilience, teamwork, and gratitude as a son of Vietnamese migrants, Stephen is a living example of the new generation of insurance people making their mark and further enhancing the financial services industry in an exceptionally positive manner. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.
2023-05-0229 min
Business Made PersonalEpisode 66 - Kirsty Macleod"Everyone ‘falls’ in it (insurance), but no one leaves, so we must be doing something right."Changing the perception of insurance brokers and the industry as a whole is the underlying aim that is the lynchpin of Kirsty Macleod’s professional ambition. She gauges how well she is doing this by the number of clients that subsequently become friends and the satisfaction she gets in leading her team to perform at their best in their business and personal lives. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insu...
2023-05-0129 min
Business Made PersonalEpisode 65 - Madison Seymour"I found insurance incredibly fulfilling in a way that I suppose hadn’t resonated with me in my previous marketing role."Listening to her views as a younger person entering the insurance space on many aspects, including the challenges of COVID, the expectations of the younger generation from their employers, the ‘super power’ of being a young woman in the industry and what we can do to provide greater client value, you get the feeling that the insurance industry is in great hands if the new generation is anything like Madison Seymour. Business Made Personal is hos...
2023-04-2425 min
Business Made PersonalEpisode 64 - Kate Fairley"It was a big challenge for me as a young person to go slowly."Diversity and inclusion, entrepreneurship and listening to the ‘oldies’ are some interesting topics we cover with Kate Fairley - owner and insurance broker at Macedon Ranges Insurance.Her remarkable tenacity and superior client focus come from her belief: "If we’re not the cheapest, if we're not the most suitable option for the client at the time, that’s fine. It’s more about the relationship to me and making sure the client is well looked after.” Business M...
2023-04-1733 min
Business Made PersonalEpisode 63 - Shilpa Strong"I remember early in my career, and I was dissuaded from taking on a front-line role because it involved working in the ‘rough and tough world of the (male) dealers’. "Forgoing her initial dreams of being an airline Pilot, her degree in electrical engineering has assisted Shilpa Strong in taking on high-profile global roles with several first-tier global insurers and transforming companies - specifically in technology and automation. “Having been in different environments has enabled me to tell myself I can be anywhere and make it work,” she says. That said, Shilpa also believes that change is...
2023-04-1037 min
Business Made PersonalEpisode 62 - Shane Brady“Push yourself to learn more, do that extra bit of research, peel the covers back and get excited about what it is you’re doing. That motivation can fuel you!”A firm advocate for self-motivation, Shane Brady started his own insurance broking business, having left a secure well paid role he had occupied for 11 years and at a time when his wife had their first child who was a few months old and during the global pandemic. Would he do it again? It's an emphatic yes from him.His mantra, “Do extra, do more and get a go...
2023-04-0329 min
Business Made PersonalEpisode 61 - Matt Crewe"Sometimes it easy to decide where you want to go by ruling out what you know you don’t want to do".Having researched the insurance sector before entering it at a more advanced age than many, Matt Crewe still pinches himself every time he is exposed to the multi-faceted opportunities and career paths he is presented with. Having recently left to assist his father in his business, Matt credits the experience he gained working in insurance from the ground up for the depth and width of his capabilities as a business person and a leader. B...
2023-03-2729 min
Business Made PersonalEpisode 60 - Kathryn McClunie"I probably aligned it (Insurance) with Accounting…but what I noticed really quickly when I went to some Young Insurance Professional Groups is WOW… There are so many opportunities for young people in our industry and it’s a hidden gem."Coming from an ‘insurance family’ Kathryn McClunie did not rely on their credibility to forge her own path. An entrepreneur by nature, she started an online millinery business with her sister and sold it just pre-COVID to focus on other business-related goals. In this episode, Kathryn shares with us why her involvement in insurance (other than her family...
2023-03-1928 min
Business Made PersonalEpisode 59 - Jessica Jenkins"I went through a stage where I thought I had to be tough and I thought I had to be different to who I was to fit in. I was trying to change the stripes that I had been born with and failed miserably."There isn’t much that can take Jessica Jenkins off her career trajectory as you will gather from her views on work and client service in this podcast. There is one thing that has caused her to pause and reflect, however, and that was the birth of her daughter. Jessica reflects on and sh...
2023-03-1235 min
Business Made PersonalEpisode 58 - Sam Menegola"You have to be willing to fail …..and willing to give the effort and the emotional investment that it takes."Living proof that the insurance sector welcomes people from a variety of backgrounds, AFL Geelong Cats footballer, Sam Menegola is just such an individual. In this episode, Sam shares how his AFL career has helped to shape his work as an Account Executive at International Brokerage Willis Towers Watson (WTW). An inspirational young entrant, Sam explains what the insurance industry is giving him in return. Business Made Personal is hosted by Mark Silveira, exp...
2023-03-0633 minBusiness Made PersonalEpisode 57 - We're back with 'Season 2'We will release the first podcast of our 2023 season in the coming weeks. This short episode outlines what's new in Season 2 of 'Business Made Personal'.How to contact Mark Silveira:Email mark@bmppodcast.com.au Phone +61 (0) 409235975 Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond. Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: mark@bmppodcast.co...
2023-02-2301 min
Business Made PersonalEpisode 56 - Paul Lynam"People are always going to make mistakes. Don’t crucify them for it."Making mistakes, learning from them and moving on has provided important lessons for Paul Lynam. A self-confessed risk taker, he believes that the way to advance your career is to challenge yourself and combining that with the desire to keep everybody standing and navigating the personalities are major functions of business success. The enormous change the insurance industry has been through has placed the industry in a very good position and provides excellent opportunities for those who enter and remain in it. Bu...
2022-12-1429 min
Business Made PersonalEpisode 55 - Allan Reynolds"We can’t call ourselves a Profession if we don’t have qualifications!"A country boy from Mooroopna in country Victoria and one of 6 children, Allan Reynolds talks about opportunities, travel, personal brand and jet skis all of which he credits directly to his time in the insurance industry. Over the years and due to his involvement with Brokers, he had formed a deep understanding and respect for those who have the gumption to back themselves and his current business life mission is to change perceptions – specifically “perception that we don’t pay claims, perception that we’re not profe...
2022-12-0537 min
Business Made PersonalEpisode 54 - Roger Abel"All of the magic, all of the solutions, all of the opportunities are in the negative comments, the detractor comments from Clients."Roger Abel has a genuine interest in people and commerce and believes that has propelled him to seek opportunities and beneficial change. Growing Rothbury from 7 staff and one office to over 400 people and 25 offices, Roger discusses the important aspects of culture, technology and how net promoter scores changed the business and its relevance to its Clients. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in i...
2022-11-1630 min
Business Made PersonalEpisode 53 - Jenny Bax"I lost 12 months of my memory (due to a serious car accident)!"Following a serious accident when she was 15, Jenny Bax was unable to complete year 10 and not expected to survive let alone achieve the stellar national and international career she has carved out in the insurance industry. Jenny’s stories of overcoming adversity through resilience will echo loudly with many people. In her words, “the industry has given me the opportunity to understand myself, understand what I enjoy and where I want to go!” Business Made Personal is hosted by Mark Silveira, explor...
2022-11-0941 min
Business Made PersonalEpisode 52 - Pat Bolougne DC, CCSP, AP, CFMP"A lot of the time we go so fast that we forget the little things and the little things matter."Dr Pat Boulogne a Functional Medicine practitioner and Chiropractor has made it her life’s ambition to target the root of health problems and asks that we don’t ignore important signs that may become a disease that will kill you. In her words, “Genes can’t be changed. You can change the message genes receive from the environment. (It is important that) diet and lifestyle medicine solutions are tailored to what counts: Results.”Dealing with busy...
2022-11-0238 min
Business Made PersonalEpisode 51 - Steve Ord"Embrace it all. Don’t look back. Just go after it and trust your gut."Having started in the insurance sector at 17 years of age, Steve Ord reflects back on his time in Australia, UK and Europe and how it impacted him both positively and negatively in business and in his personal life.A firm believer in the concept that ‘it’s the ability to adapt and move forward’ that makes individuals successful, Steve highlights the fact that it is constant learning, challenges and change that inspire and invigorate him. Business...
2022-10-2632 minBusiness Made PersonalCelebrating our 1 year anniversaryThe Business Made Personal team wishes to thank all of those who have supported the podcast series including our fabulous guests; our awesome listeners, and those wonderful people who have taken the time to provide us with their suggestions. We also have some exciting news which is shared in this podcast :)How to Connect with Mark:Email: mark@bmppodcast.com.auBusiness Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond. Never miss an e...
2022-10-1906 min
Business Made PersonalEpisode 50 - Matt Ennis"To go through life without (making) mistakes I think is probably THE greatest mistake."With a diverse background in drama and theatre prior to migrating to Australia, Matt Ennis had to curtail his ‘free spirit’ to learn how to apply himself and develop his insurance career. Credibility, positivity and constant evolution through learning and thinking outside the box has culminated in Matt being recognised and awarded the Industry Partner Professional of the Year Award by CBN in 2022.His mantra is that in any role you’re in, you can always find room to move in that r...
2022-10-1235 min
Business Made PersonalEpisode 49 - Nick Cook"Be open to whatever might come. Don’t think that life is in a box."You can not fail to be impressed and inspired by Nick Cook. His view on life when things don’t go as planned and his honest appraisal of the insurance sector is sure to strike a chord with most people.One of the industry’s true gentlemen, the glass is always half full with Nick and he sees the future of and shares with us his view of the insurance sector in this candid podcast.LINKS:https...
2022-10-0540 min
Business Made PersonalEpisode 48 - Rick Wolozny"It’s not about me. It’s about how good we are as a team".Having had just 2 jobs in over 40+ years in the insurance sector, Rick Wolozny understands the meaning of patience, persistence and perseverance. He has firm views on the advancement of technology, it’s contribution to diminishing technical insurance knowledge and the instant turnaround requirements expected of us 24/7. However, this does not diminish his belief that “there is still more opportunities in this industry than there is time in the day”. Business Made Personal is hosted by Mark Silveira...
2022-09-2831 min
Business Made PersonalEpisode 47 - Bob Richards OAM"Never accept what you are told. Ask another question to clarify."56 years in loss adjusting has taught Bob Richards a thing or two about working with and helping people. In fact, his enormous community focus culminated in him receiving an Order of Australia Medal and volunteering in India to eliminate polio.His contribution to the Loss Adjusting sector of the insurance profession and his desire to pass on his knowledge is evident in this podcast as a historical account of the development and growth of loss adjusting since the early 70s.LINKS:
2022-09-2143 min
Business Made PersonalEpisode 46 - Stephen Jones"Invest in yourself. Don’t adopt a mindset that whoever you work for has to do all your development."Stephen Jones, as a first-generation immigrant, found out the hard way that if you want to develop yourself and your career, you have to do the hard yards. Apart from gaining his insurance knowledge, Stephen committed to long-term part-time study culminating in his obtaining his MBA.In this podcast, the passion Stephen has for the profession is palpably evident. But it hasn’t always been a bed of roses – he also discusses the challenges of having been i...
2022-09-1431 min
Business Made PersonalEpisode 45 - Anthony Pagano"What got you here today, may not get you there tomorrow… you have to continually learn to adapt!"Being pushed by his Dad to ‘get a real job’ so he didn’t come home with black eyes and bruises to recognizing his wife as his most influential support, Anthony Pagano is eternally grateful to have found his way into the Insurance industry.Having been the recipient of enormous mentoring support in his early years, he is now keen to mentor and assist others in forging a career in the insurance industry. In this podcast, Anthony discusse...
2022-09-0842 min
Business Made PersonalEpisode 44 - Graeme Young"I couldn’t even list the (amount of) learnings I’ve gained from working in the insurance industry."“It’s taken me 30 years to find the job that I really enjoy” and now that he has, Executive Search Consultant Graeme Young has some sage advice for career development in the insurance market. Foremost is that a career in claims could be the best career you could ever choose because he believes that the claims environment is where you are exposed to even more of what goes on in the world. And once you’ve got a dearth of experienc...
2022-08-3140 min
Business Made PersonalEpisode 43 - Don McLardy"We’re a very, very valuable and important industry and occupation and yet we just don’t take it seriously ourselves, and we kind of put ourselves down a bit."From commencing his own insurance broking career to saving the Melbourne Football Club, Don McLardy is an exceptional relationship developer and visionary. He speaks of the difficulties he has experienced in an acrimonious split from a business he loved being part of and how he recreated his insurance business as well as the Melbourne Football Club with the support of his business partners, his family, and his late...
2022-08-2446 min
Business Made PersonalEpisode 42 - Kirk Cheesman"The only way forward and the only person who can keep me going forward is myself."The one emphatic point made by Kirk Cheesman, is that treating staff as family is the way to retain staff, keep clients happy and develop a successful business. Having lived with his grandmother since 13 years of age, it is clear that he is a product of the motto work hard, do the right thing and be grateful and life will take care of itself. Kirk highlights the Global Financial Crisis as one of the most challenging times in his c...
2022-08-1732 min
Business Made PersonalEpisode 41 - Darren O'Connell"Your personal brand and your reputation is something I’ve learnt is critically important."Darren O’Connell encourages those in the industry to be curious and ask why do we do things this way? He believes that is one way we can advance the insurance sector and our own careers. A staunch advocate for developing people, he also holds the opinion that the push for digital experience and automation definitely has benefits - many benefits, but one of the casualties of technological advancement is the opportunity for people to learn the very basics of disciplines such a...
2022-08-1036 min
Business Made PersonalEpisode 40 - Kimberley Jonsson"When I’m at my best is when I’m being myself!"As one of Australia’s youngest CEO’s, Kim Jonsson understands well the fact that you have to invest in yourself through the way you are spending your time at work.A firm believer in education as a way to underpin experience, she has said, “It's not your boss’s or Organisations job to be developing you.”In this podcast, Kim discusses the joy of winning the ANZIIF Young Insurance Professional of the Year Award and the surprise in learning she was going to b...
2022-08-0346 min
Business Made PersonalEpisode 39 - Tim Considine"If you lose relevance then you’re probably out the door!"With his first insurance sale earning him $7.94c, Tim Considine knew that he was going to do everything he could to be successful as an insurance broker. He attributes his business growth and success to his ability to develop relationships, having a great team around him and being fortunate to have been in the right place at the right time. In this podcast, Tim also speaks candidly of the challenges of succession planning and how insurance has enabled him to progress further than he ever thought he...
2022-07-2735 min
Business Made PersonalEpisode 38 - Matthew Denehy"You can’t build a Company if you don’t build the People!"The entrepreunerial, inspirational nature of Matthew Denehy is apparent from the minute he starts talking. Raised in an insurance family, the high school dropout took out a loan for $1 million at the age of 27 during the Global Financial Crisis because of his innate belief that he wanted to help people and make a difference in their lives. Twenty-plus years on, his business is going from strength to strength. It wasn’t always that way as you will hear in this fascinating podcast. Busines...
2022-07-2047 min
Business Made PersonalEpisode 37 - Lyndon Turner"If you can see there’s a challenge coming up, you’ve just got to get in front of it!"The one thing that comes through when we speak to Lyndon Turner is his passion for the industry and an unshakeable commitment to what he does.In this podcast, Lyndon speaks about the personal challenges he faced in growing a business from 7 employees to 70 and what he has had to do to reinvent himself to meet those challenges. One of his favourite mottos is ‘Listen, Learn, Grow’ and it is evident in how he manages Nautilus...
2022-07-1343 min
Business Made PersonalEpisode 36 - Tony Clark"You need to manage your own career. Don’t expect it to be put in your lap and don’t expect other people to do it for you. You’ve got to do it yourself!"Tony Clark speaks to us about the challenging experiences during his career that has shaped his desire to create an inclusive and empowering culture at National Transport Insurance (NTI). Having joined NTI at a time when the business was struggling, he credits the success of the Organisation directly to the people involved as well as his now well-established proactive mantra of allowing people...
2022-06-2244 min
Business Made PersonalEpisode 35 - Gabriele McDonald"There are no barriers to what you can achieve, regardless of your upbringing!"Migrant, Wife, Mother, CEO and Mentor, Gabriele McDonald has created a career path in the industry admired by many. Her belief that life is not a competition, it’s a joyride has enabled her to back herself and take control of her business destiny. Her fervent desire is that of creating a greater awareness of insurance for students from year 10 to university to encourage graduates to investigate insurance as a career of choice.One of her many takeaways is that you’ve got...
2022-06-2246 min
Business Made PersonalEpisode 34 - Colin Chinner"I think we could do it (claims) better, we can coordinate it better and then we can sell it a hell of a lot better!"From leaving school at the age of 17 to being a founder Partner of MSM Loss Management, Colin Chinner knows a thing or two about claims. In this podcast, we speak of a number of aspects in Colin’s business life including what we need to do better as an insurance community – particularly during catastrophes and the gaps as he sees it in developing the next generation of insurance people.Colin is a...
2022-06-2245 min
Business Made PersonalEpisode 33 - Gary Gribbin“The one thing I did get right in my career is that I never moved for money!”Gary Gribbin derives satisfaction from being involved and working with people he respects – and as a legendary industry leader and academic, over the years, he has worked with the who’s who of insurance. The eldest of six children, Gary attributes his success to the drive and determination modelled to him by his mother and rates social relationships equally with technical capabilities. In this podcast, he encourages insurance professionals to develop their product knowledge, market knowledge, industry knowledge and to draw on...
2022-06-1539 min
Business Made PersonalEpisode 32 - John Dunk“Have the courage to do what you know is right and lead people!”A multi-generation farmer, John Dunk found it necessary to leave his farming lifestyle and develop a new career in insurance. Moving from what he had known (and loved) to establishing himself initially as an Insurance Inspector and eventually as a Broker came with its challenges. In John’s words, “I’d love people to buy into insurance to realise how important it is” sums up the importance John places on, not just what he does but what the insurance industry provides to so many at a critica...
2022-06-0843 min
Business Made PersonalEpisode 31 - Aurora Voss“You don’t have to love every single moment of what you do (for work) but love TO work! Be curious and open.”From serving at bars in the UK and driving Ubers to become the co-founder and CEO of Zemble – an Australian Insuretech business, Aurora Voss has done and seen a lot. Her worldly experience is evidenced by the very way in which she views her business life. Her self-stated mission is “to deliver better tools to the people who are servicing insurance.”In this podcast, Aurora discusses the challenges of raising a young family whils...
2022-06-0146 min
Business Made PersonalEpisode 30 - Tony Walker“You can’t do anything without a personality and a relationship and a sales mentality.”The classic story from mail person to CEO is what Tony Walker, CEO of PSC Network Partners has reflected upon in this podcast.His passionate commitment to relationship-driven outcomes is very apparent in the outlooks he shares with us. Tony speaks of missed opportunities, being allowed to do your job, working with good people and job satisfaction – all tempered by the belief that ‘(insurance) business done online is not insurance’. Business Made Personal is hosted by Mark Silveira...
2022-05-2529 min
Business Made PersonalEpisode 29 - Simone Dossetor“Find the opportunity to challenge yourself and look for things that are outside your comfort zone.”A staunch advocate for Women in Leadership, Simone Dossetor discusses how we need to rethink leadership and why the insurance profession should be leading the actions in diversity and inclusion as well as climate change and environmental challenges.She is of the opinion that there is no reason we should have a gender imbalance and that women, in particular, need to be lifelong learners with a growth mindset of challenging oneself.Simone also speaks about difficult decisions in l...
2022-05-1843 min
Business Made PersonalEpisode 28 - Bob Dodd"Having that nerve to keep persisting and taking the knockbacks has helped me a lot!"Bob Dodd the COO of Arteva Funding has become an integral part of the insurance community through his actions and activities in insurance premium funding. Brought up in a highly successful musical family, he shares with us the why and how he created a career in financial services. His recurring message of developing resilience has never been more important than it is currently and his thoughts on trust and the responsibilities of leadership will resonate with many of us. Business...
2022-05-1241 min
Business Made PersonalEpisode 27 - Doron Grossman“The secret to any career is to be curious. Ask lots of questions because it’s the question you don’t ask that is the most important question!”Doron Grossman is of the firm belief that the insurance industry does not come with a prescribed handbook and his view that we are neglecting our responsibility to the younger generation entering the profession has been forged by his experience of over 40 years in many countries including Australia, Hungary, Singapore and Hong Kong. A man of action, he is of the opinion that physical activity generates mental activity however each bri...
2022-05-0438 min
Business Made PersonalEpisode 26 - Belinda Scott"We (the insurance profession) might get it right 98% of the time, but the 2% we get wrong, we get really wrong!"Belinda Scott believes it is a privilege to hold insured’s hands through troubled times but she is critical of our increasing habit of sitting behind a computer and send emails. She believes work enjoyment is a direct result of getting to really know clients, finding common interests with them, learning from them and creating relationships. In her words, “I can’t make insurance ‘sexy’. If you want to enjoy your job,…get out and (get to) know your Cl...
2022-04-2746 min
Business Made PersonalEpisode 25 - Simon Weaver“I had no idea that I would find such an opportunity to build relationships, travel the world, understand different industries and for me to develop skills.”Educated as a Plant Biologist, Simon Weaver has had quite the journey having chosen to relocate from the UK to Hong Kong and now settling in Australia. In this podcast, Simon candidly discusses the attributes that have seen him head-hunted by a number of high profile businesses throughout the world. A self-proclaimed advocate of making sure he did not have a rigid career plan, he believes that “you can afford a few si...
2022-04-2045 min
Business Made PersonalEpisode 24 - David McKinnis“We will be the same person we are today in 5 years time except for the people that we meet and the books we read. Enjoy yourself. It’s later than you think!”David McKinnis (Ex Community Broker Network) has some unique views on his business life’s work and what is really important in developing a career. For example, he comments that “If you’re going to be in a Role for a while, you need to be doing something extra, something different, do the hard tasks – then you will be recognised.” A firm believer in taking personal respons...
2022-04-1444 min
Business Made PersonalEpisode 23 - Jacqueline Rennie“Never be afraid to take a step backwards to move forward!”Jacqueline (Jaqi) Rennie is a true example of someone with enormous drive and can hand on heart say ‘been there, done that’! Commencing business life as a florist, she took up nursing, became a fitness instructor, managed an airline (on weekends) and completed an undergraduate degree in Law as well as a Masters in Law. In her own words, Jaqi has said, “Whilst many of these roles were enjoyable, some were not and trying to succeed as a female, particularly during the 90s had many challenges – to say the l...
2022-04-0447 min
Business Made PersonalEpisode 22 - Nick Kirk“The (insurance) industry has always given me a different perspective, a wider perspective – you get an experience that makes you think differently about the world.”Listening to stories told by his Grandfather and Father about their travels with the armed services sealed Nick Kirk’s fate as an incurable global explorer. His belief that you “don’t get big rewards without taking big risks” and his desire to have “an interesting life” has propelled Nick to work in many locales including UK, Belgium, Holland, Vietnam and Australia. The epitome of the quiet achiever, Nick has transformed businesses globally and spear...
2022-03-3041 min
Business Made PersonalEpisode 21 - Jenni Smith“It’s about knowing what to do, doing what you say, being authentic, working hard and asking for help when you need it. What’s hard about that?”From her corporate life in broadcasting, telecommunications and financial services sectors to establishing her own successful advisory practice, Jenni Smith has some fascinating insights that she shares with us in this podcast. Jenni also discusses women in business, diversity and inclusion, the opportunities in the insurance sector and her mantra of ‘giving it a crack’. Having dropped out of school when she was younger, listening to Jenni speak, you can’t help b...
2022-03-2334 min
Business Made PersonalEpisode 20 - Maria Parry“I’ve had some life challenges and whilst I don’t think they’ve changed me, I would definitely have to say that they’ve shaped me!”Very few people commence with an Organisation in 1987 and 35 years later are more passionate and driven than they were back then. Maria Parry the COO of QIB Group is just such an individual! In fact, she says that, “(after) getting into the insurance industry, I have to say I’ve never been disappointed”.A process and procedures driven leader, she set her business and life goals at the age of 16 and has...
2022-03-1635 min
Business Made PersonalEpisode 19 - Clim Pacheco“I realised that I had done everything for everyone else and got a lot of personal satisfaction. But what was I doing for society?”As a multi-potentialite entrepreneur, Clim Pacheco has a history of reinventing himself and his business life. His career (apart from his Senior Executive role at ANZIIF), has spanned that of an Author, Engineer, Educator; Privatisation and rationalisation of Victoria’s Train, Tram and Bus, V/Line infrastructure; Leadership coach and mentor and student at Harvard. His model for business life includes Earning: Learning: Giving and he believes that 3+1+1=10 is the ideal life work model...
2022-03-0959 min
Business Made PersonalEpisode 18 - David WynerClaims people are…the most critical part of the insurance process where clients get to test the strength and the relevance of the money they’re spending in making sure they are properly insured.David Wyner is the ex-President, Chairman and Board Member of NIBA and one of those rare individuals who has worked for one Insurance Organisation for over 20 years. In this podcast, he discusses loyalty, learnings and how the profession has changed over the 40 years he has been involved in it.His views on Authorised Representatives as a very real opportunity in the prof...
2022-03-0236 min
Business Made PersonalEpisode 17 - Janelle Greene“We have to be innovative and create really great solutions and stay on the front foot, but we can’t lose sight of the things that really matter on a day to day basis and high service is going to matter!”Many people work overseas but very few have the fortitude to back themselves in to take on roles for which they have had no formal training or experience. Janelle Greene the Chief Customer Officer for NTI has done just that in her early career. Janelle’s unshakeable belief that she will be able to master any role pro...
2022-02-2336 min
Business Made PersonalEpisode 16 - Richard Crawford“Without a doubt, the most valuable thing you can be armed with in (business) life is a half a dozen really good questions!”How does a scientist with an environmental focus transition into leading one of Australia’s major Cluster Groups? Richard Crawford, CEO of Community Broker Network (CBN) discusses his varied career progression including the challenges he encountered in running his own SME business. In this podcast, he provides sage advice for leaders and aspiring leaders and the core attributes that are important in empowering people and developing careers.One of Richard’s key mantras...
2022-02-1657 min
Business Made PersonalEpisode 15 - Angela Fitzpatrick“There’s no one out there advocating for all the stuff you can learn (in insurance) whether it be risk, underwriting, actuarial, HR, compliance and you can do all of that through one Insurer if you really want to.”Angela Fitzpatrick loves claims. In her words, it is ‘where the rubber hits the road’ and the point at which you can make a real difference in people’s lives. Over her career, she has stuck to the philosophy of ‘take a risk and find a good mentor.’ Angela shares with us how she has managed to do just that and cr...
2022-02-0940 min
Business Made PersonalEpisode 14 - Dr Allan Manning“I’m really impressed with the younger, new entrants to the Industry. I think they’ve got a great thirst for knowledge.”A dyslexic, high school dropout, Dr Allan Manning is now one of the most technically knowledgeable and highly sought after influential insurance persons of our times. Having attended most major catastrophes throughout Australia including the Queensland floods, the Victorian bushfires and the Port Arthur massacre, Dr Manning is exceptionally well placed to comment on what we, as a profession are doing well and where we need to improve. That said, in this podcast, he also shares w...
2022-02-0237 min
Business Made PersonalEpisode 13 - Veronica Grigg“The key is that you keep up to date and relevant. The other thing(s) are that you’re enquiring and more importantly, that you’re reinventing yourself!”Veronica Grigg the President of Crawford Asia has the knowledge and experience that has transcended multiple industries and Countries. In this podcast, she shares with us how she managed to propel her career to the levels she did including where and how she devoted her energies as well as the impacts on her personal life as a single parent of a young child.Veronica’s career diversity has encomp...
2022-01-2747 min
Business Made PersonalEp12 – Robert Kelly on Leadership in Insurance Broking and Industry GrowthLeadership in insurance broking defines the career of Robert Kelly, CEO and Managing Director of Steadfast Group. In this episode of Business Made Personal, host Mark Silveira sits down with Robert to discuss his journey from broking into leading Australasia’s largest general insurance broking network, and the lessons he has learned along the way.Robert shares candid insights into what it takes to scale an ASX-listed company while staying true to the values of mentorship, trust, and professional development. His reflections go beyond financial performance, exploring how leadership can transform culture, empower people, and su...
2022-01-1943 min
Business Made PersonalEpisode 11 - Stella PruscinoThis podcast is extraordinary listening for those who are looking for inspiration in balancing family and career and what you need to consider in managing both.“It is constant learning and development in ourselves as individuals that keeps us relevant.”Highlighting the importance of education and technical training, Stella Pruscino explains why that has helped her achieve significant success in the Broking space. She also discusses the challenges of being a single mother of two young children whilst building a career, the value of mentors and having open and honest communications to enhance knowledge. Stella spea...
2022-01-1237 min
Business Made PersonalEpisode 10 - Steven Manning“There is a level of reward you get that’s greater than anything else when you can truly go home knowing you have helped someone or made their life just that little bit easier.”Steven Manning, the CEO of the LMI Group, has some big shoes to fill. In this podcast, Steve discusses the challenges and benefits of having Professor Allan Manning as his father and inspirational guide, the benefits of being in a family business and his global expansion plans for LMI. He has some great advice for others who are seeking to establish their...
2021-12-1534 min
Business Made PersonalEpisode 9 - Damien Coates“You can’t move forward in your career if people don’t respect you and people want to be led by you and people believe in you.”Damien Coates believes that “we’ve got to keep challenging and stretching ourselves because society in every fabric is changing and we’ve got to make sure we keep up with it.” And he should know. Apart from his role as CEO for Dual Asia Pacific, Damien discusses the impact of mental health on his life as well as the personal impact of having been front and centre of the third lar...
2021-12-0854 min
Business Made PersonalEpisode 8 - Joan Fitzpatrick“There’s an interesting correlation between childhood trauma and the ability to be strong and resilient later in life!”From living in constant fear and danger all her teenage life to backing herself in developing businesses in overseas destinations, Joan Fitzpatrick speaks about the challenges she has faced and how they have impacted her business life. A huge advocate of equality in all its forms, be it religion, colour, sex or any other form of ‘ism, Joan shares with us the key aspects that have contributed to her success and longevity in the profession. Busine...
2021-12-0150 min
Business Made PersonalEpisode 7 - William Legge“Insurance and Banking are the basis of all progress (modern) mankind has ever made anywhere and at anytime and to be part of it is a pretty big buzz!”The General Manager of the Underwriting Agencies Council, Mr William Legge discusses how selling publications along the east coast delivered him to the doorstep of the insurance profession. In this podcast, he also shares with us his learnings from doing business in the South East Asian markets and how that influenced his attitude to insurance business back home in Australia. Business Made Personal is hosted by Ma...
2021-11-2544 min
Business Made PersonalEpisode 6 - Cassandra Goodman“What surprised me was the number of senior executives that have just lost their way, that had lost connection with their sense of compassion and their caring nature. By hardening their hearts what I saw was unnecessary diminishment and disempowerment of really brilliant humans.”As the creator of the Centre for Self Fidelity, Cassandra Goodman assists employers and employees to: Remember and reconnect to their essential nature, Restore their trust in their goodness, uniqueness, worthiness and connectedness and Activate more of their potential by cultivating trust in themselves. In this podcast, Cassandra shares her insights into...
2021-11-1743 min
Business Made PersonalEp5 – Colin Fagen on Insurance Innovation and Leadership LessonsInsurance innovation and leadership define the career of Colin Fagen, Managing Director of Blue Zebra Insurance and former Group Executive at QBE. In this episode of Business Made Personal, host Mark Silveira speaks with Colin about his journey from agricultural economics into senior executive roles, and eventually launching Blue Zebra as a challenger in the Australian insurance market.Colin reflects on the opportunities and challenges of driving innovation in a traditionally conservative industry. He shares lessons from leading teams at scale, navigating redundancy, and balancing the demands of regulation with the need for fresh thinking...
2021-11-1039 min
Business Made PersonalEpisode 4 - Prue Willsford“There is literally a job in insurance for any single person who has a tertiary qualification.”As the first in her family to obtain a formal qualification, Prue Willsford lives and breathes education. In this podcast Prue also discusses taking risks, backing yourself in and the part men can play in assisting women to develop their careers. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond. Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Conn...
2021-11-0343 min
Business Made PersonalEpisode 3 - Shaun Standfield “You’ve got to put yourself forward to take opportunities. You can’t sit back and wait for people to ask!”Shaun discusses the Authorised Representative landscape and what it took for him to transition from a global role with QBE to leading one of the most successful Authorised Representative groups in Australia. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond. Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on...
2021-10-2740 min
Business Made PersonalEp2 – Dallas Booth on Leadership in Insurance Associations and AdvocacyLeadership in insurance associations has shaped the career of Dallas Booth, one of the industry’s most influential figures. In this episode of Business Made Personal, host Mark Silveira speaks with Dallas about his journey from law into leadership, his time as CEO of the National Insurance Brokers Association (NIBA), and his commitment to advocacy and professional standards in the insurance sector.Dallas shares candid reflections on the challenges and opportunities facing associations, including the importance of trust, representation, and balancing member interests with the needs of the wider community. His perspective is grounded in de...
2021-10-2045 min
Business Made PersonalEp1 - Gary Seymour on Mentorship in Insurance and Leadership LessonsMentorship in insurance shaped Gary Seymour’s leadership journey and remains a key theme throughout his career. In this first episode of Business Made Personal, host Mark Silveira chats with Gary to delve into the values, experiences, and lessons that helped him become one of the industry’s most respected leaders.With decades of experience, Gary has mentored countless professionals through the complexities of insurance broking and underwriting. His approach emphasises client-first values, developing people, and building culture — principles that continue to shape the industry today.In this conversation, you’ll explore:How ment...
2021-10-1244 min
Unitarian Christian AllianceBrazilian Jewish Portuguese Speaking YouTuber - Mark SilveiraA theological redemption sparked by the Shema—how Mark Silveira turned his embarrassment into a unique YouTube ministry. OPENING REMARKS Being a niche, TINOs, counting the Father and the Son, and "I and the Father are two." CLOSING REMARKS Brandon Duke and host discuss a recent UCA video, cross promotion of UCA videos and podcast, and an interruption by Thomas. SCRIPTURES John 10:30 - I and Father are one John 8:17-18 - I and Father are two Philippians 2:11 - Kneeling to Jesus by God’s command and for God’s glor...
2021-07-0740 min