Shows
How I met my customer (HIMMC)05 - Markus Rentsch: In 6 Schritten zum Customer EnablementIn dieser Folge spricht Maximilian mit Markus Rentsch, Gründer von remark-able.at, über eine klare und fokussierte Ausrichtung von Customer Success Teams. Markus vertritt die starke These, dass Customer Success (CS) Teams aktuell oft zu viele artfremde Aufgaben übernehmen und dadurch ihren eigentlichen Mehrwert nicht richtig entfalten können.Markus erklärt, warum CS weniger machen sollte, wie man als CS-Leader klar kommunizieren kann, welche Aufgaben ins Team gehören und welche nicht, und stellt sein 6-Punkte-Programm (Operating System) vor, um echten Mehrwert und sichtbaren ROI im Customer Success Management zu erzielen.(00:0...
2025-05-1949 min
Krimi2/2 «Dräckegi Wösch» & GesprächEine Leiche in der Waschküche! Die hat Madeleine entdeckt. Und das halbe Haus kommt als Täter in Frage: Der gehörnte Ehemann aus dem 2. Stock, die Sittenwächterin aus dem Parterre, der zwielichtige Pianist, der unterm Dach haust ... Also beginnt Madeleine (aus dem 1. Stock) zu ermitteln ...
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(03:25) Beginn Hörspiel
(42:28) Gespräch
(51:24) Beitrag «Romance Scam»: Wie eine Aargauerin den Online-Betrug erlebte
Ein Hörspiel von Markus Keller und Barbara Luginbühl
Mit: Yvonne Roth (Madeleine Habegger), Dori Grob (ihre Freundin Annemarie Rentsch), Margrit Winter (Frau Schürch), Hanspeter Otti (Herr Otti Schürch), Peter Freiburghaus (Herr Tomasi), Brigitte Bissegger (Fr...
2024-10-2459 minKrimi1/2 «Dräckegi Wösch» & GesprächMadeleine zieht in ein Mehrfamilienhaus im Mittelland. Frau Schürch sorgt da für ein spiessbürgerliches Regime. Bestes Beispiel dafür: Die Regeln und der Waschplan für die gemeinsame Waschküche. Doch ausgerechnet dort geschieht ein Mord ...
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(03:12) Beginn Hörspiel
(43:17) Gespräch
(51:59) «Kampfzone Waschküche» aus der Sendung Input
Ein Hörspiel von Markus Keller und Barbara Luginbühl
Mit: Yvonne Roth (Madeleine Habegger), Dori Grob (ihre Freundin Annemarie Rentsch), Margrit Winter (Frau Schürch), Hanspeter Otti (Herr Otti Schürch), Peter Freiburghaus (Herr Tomasi), Brigitte Bissegger (Frau Maria Schmid), Jodoc Seidel (ihr Mann, Herbert Schmid), Siegfried Meisner (Kurt Hü...
2024-10-171h 41
Scale Tale - The Customer Success Podcast5 Costly Customer Success Mistakes ft. Markus RentschTo build the foundations of a business focused on growth and sustainability it’s essential to learn why customers pack their bags and how every departure holds a lesson for your business.Markus Rentsch joins Mausmi Ambastha on The Scale Tale Podcast this week to discuss how onboarding can make or break the value of your product for each customer, the pitfalls of bad fit customers, and the societal shift towards unsustainable business growth models, bridging the gap between what customers need...
2024-04-0839 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039James Lawson of River Consultancy Group joins us this week in a fun conversation that spans a wide range of topics including a growing sentiment among CS leaders that contributions to the customer journey should be cross collaborative in nature. James is the founder of River Consultancy Group and currently serves as CCO at key Computer Applications Ltd. It is this along with his long history in CS that have shaped his unique and healthy outlook on CS and how CSMs specifically can best position themselves in the future.In this episode, we cover topics i...
2024-02-2056 min
Customer Success TalksThe evolution of a CSM: From Old Mindset to New Mindset | Markus RentschIn today’s episode, we have the honor to have with us Markus Rentsch, CEO of Remark-able and,defenatly, the "Lord of CS Memes" he discusses the evolution of a customer success manager from the old mindset to the new mindset. The conversation highlights the shift in mindsets within the customer success industry, the importance of customer success as a company-wide mindset, and the changing role of customer success managers. It emphasizes the need for customer success managers to become trusted advisors to customers and to focus on delivering value and driving revenue.
We explore more, like the alignment of...
2024-01-1639 min
gtmPRO#7: The End of Customer Success (as we know it)Have we entered a new era of Customer Success? Welcome gtmPROs!Join us in this episode for a candid discussion on the future of Customer Success in an era where AI and automation are making their mark. We'll talk about how technology is reshaping roles in sales and marketing and why we believe these are taking over some CS activities. More importantly, with this evolution we believe it is critical for these teams to unite to continue delivering exceptional CS experiences. Systems Thinking at it's core. We'll also touch on the role of Revenue Operations...
2024-01-1539 min
KONTRAFUNK aktuellKONTRAFUNK: Wochenrückblick vom 6. Januar 2024Robert Meier präsentiert eine Zusammenfassung ausgewählter Interviews der vergangenen Woche. Sie hören Ausschnitte aus Interviews mit Stefan Homburg, Dr. Stefan Uhlig, Dr. Friedrich Pürner, Dr. Sabine Stebel, Marcus Hernig, Dr. Franklyne Ogbunwezeh, Benny Peiser, Markus Barth, Dr. Hans Rentsch und Prof. Johan Missliwetz.
2024-01-0652 minKONTRAFUNK aktuellKONTRAFUNK: Wochenrückblick vom 2. Dezember 2023Der Wochenrückblick mit Sprecher und Produzent Robert Meier. In den ausgewählten Beiträgen für diese Woche hören Sieden Finanzwissenschaftler Stefan Homburgden Diplomgeologen Dr. Stefan Uhligden Epidemiologen Dr. Friedrich Pürnerdie Biologin Dr. Sabine Stebelden Sinologen Marcus HernigDr. Franklyne Ogbunwezehden Kulturwissenschaftler Benny Peiserden Logistikunternehmer Markus Barthden politischen Ökonomen Dr. Hans Rentsch undden Gerichtsmediziner Prof. Johann Missliwetz.Den nächsten Wochenrückblick gibt’s am 9. Dezember 2023 ab 5 Uhr morgens.
2023-12-0252 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Customer Value Led Growth in Digital CS with Markus Rentsch of Remark-Able | Episode 026This week, I had the pleasure of speaking with Markus Rentsch, CEO of Remark-able, where he spends his time consulting and building products to help CS orgs navigate Customer Value Led Growth initiatives. Markus and I share some commonalities, the first of which is that we are both native German speakers and are from the Vienna area - though admittedly I haven't lived there in years. The second, and probably most important/relevant is that we share a love for Customer Success and talk about a variety of topics related to the practice in this conversation, including:
2023-11-1455 min
Tier und Jetzt - Ein Podcast von Animal SocietyFolge 12: Dr. Markus Keller - Zur Forschung und Entwicklung der pflanzenbasierten ErnährungDr. Markus Keller ist Ernährungswissenschaftler und Leiter des Instituts für pflanzenbasierte Ernährung (IFPE). Er ist einer der führenden Experten für pflanzenbasierte Ernährung und arbeitet seit rund 25 Jahren als wissenschaftlicher Autor, Lehrbeauftragter und Dozent. Im Jahr 2018 wurde er als weltweit erster Professor für vegane Ernährung berufen.Im Interview spricht Roxana Rentsch mit ihm über die Besonderheiten und Herausforderungen von Ernährungsstudien insbesondere für die pflanzenbasierte Ernährung. Ausserdem wird der aktuelle Stand der Forschung zu veganer Ernährung und welche offenen Fragen es noch gibt beleuchtet. Es werden Näh...
2023-08-071h 20
Narabo - Philosophie im 21. JahrhundertPhilosoph Markus Wild über Tierphilosophie und Tierethik #21Über den Geist der Tiere, Tierleid und mehr
Markus Wild ist Professor für theoretische Philosophie an der Universität Basel. Zu seinen Forschungsschwerpunkten gehören die Philosophie des Geistes, die philosophische Anthropologie, die Tierphilosophie und die Philosophie der frühen Neuzeit. Im deutschsprachigen Raum prägte er den Begriff der ›Tierphilosophie‹, die drei zentrale Fragen behandelt: Können nicht-menschliche Tiere denken? Gibt es einen entscheidenden Unterschied zwischen nicht-menschlichen Tieren und Menschen? Wie sieht das moralische Verhältnis zwischen Menschen und nicht-menschlichen Tieren aus?
Einen Auszug aus dem Gespräch kannst du auf YouTube als Video ansehen.
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2022-09-221h 06
The Customer Success ChannelMarkus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomesIn this episode, our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes. Many companies talk about customer-led growth and customer-focused business plans. But what does that actually mean? For example, how do you measure customer outcomes and what is the limitation of those metrics?Podcast enquiries: sofia@planhat.com
2022-09-2031 min
TheInquisitor Podcast with Marcus CauchiHow Do You Make Churn A Bad Memory?"If you look after your customers you can almost eliminate unintended churn, win customers for life and drive net revenue retention", says Markus Rentsch, founder of Remark-able and a lonely voice of sanity, advocating relentlessly for the customer. Cost of customer acquisition has risen by 60-75% in the past few years. Investors are focusing on profitable companies. Profit from expansion is 1150% compared with new accounts generating 18% and upsells 170%. The economics of putting your customer at the heart of everything you do is multiples more profitable than the way 3 generations of leaders have led!
If you don't follow M...
2022-06-0753 min
The Jasons take on...Guest: Markus Rentsch - Customer Value Led GrowthJoin us with guest Markus Rentsch, CEO of Remark-able. A high-profile customer success thought leader, coach, and consultant. Markus has created the Customer-Value-Led-Growth business model for SaaS companies. Through his work at Remark-able, Markus provides a unique approach that aligns companies on continuously growing and monetizing customer value.
ABOUT MARKUS RENTSCH
Markus is a customer success consultant and keynote speaker and well-known community influencer in the world of customer success. Markus works as a business consultant helping to change the way SaaS companies grow and to help them put the...
2022-04-2627 min
Persuasion LabChasing new clients will not help you growMarkus Rentsch, is the founder of Remark-able and is on a mission to change how B2B companies approach their growth. Company founders, especially SaaS companies, focus on growth at any cost and suffer from awful churn rates that are damaging their profits and their brand.
In this episode, Markus shares what is wrong with the current growth strategies and how the best companies experience ridiculous levels of profitable growth over longer periods by focusing on their customers.
You can learn more about Markus at: https://remark-able.at/ https://www.linkedin.com/in/markus-re...
2022-02-2456 min
As The World ChurnsCustomer Success and Sales: How to align for the best outcomeJoin guest Markus Rentsch to learn how to handle the sales to CS and handoff and make sure you're delivering quick wins for your customers. Reducing churn early on is the name of the game.
2022-02-2117 min
User AdoptionInterview with Markus RentschListen to the User Adoption Podcast interview with Markus Rentsch
For more information, visit useradoptionpodcast.com
Also, check out Remark-able
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2022-01-3105 min
CSM secrets Of Influential Customer Success leadersCustomer Value Led Growth with Markus!In this episode of CSM Secrets, we speak to Markus Rentsch, CEO of Re-Markable.
Mark is a strong advocate of customer value led growth, where he fundamentally challenges the traditional approach of direct selling and instead, substituting with selling by value, as seen in his numerous Linkedin posts.
The framework, which is called as CVLG (Customer Value Led Growth), brings fundamental paradigm shifts to the way a company realizes growth.
Most important of all of it, is the premise that Customer Success is not a churn fighting organization rather help them deliver extra-ordinary...
2022-01-1919 min
SaaStoriesBizcast: SaaStories – In Conversation with Markus Rentsch, CEO, Remark-able.In Conversation with Markus Rentsch, CEO, Remark-able. He speaks to Subhanjan Sarkar in this episode on Customer-Value-Led-Growth. The post Bizcast: SaaStories – In Conversation with Markus Rentsch, CEO, Remark-able. appeared first on Business Podcast Network.
2021-12-0341 min
CustomerX TherapyCustomer Value Led Growth with Markus RentschOver the past 3+ years Markus has been working on creating a new SaaS business model called Customer-Value-Led-Growth. A unique approach that aligns teams around a single mission and goal - continuously growing the customers value.Markus joined us on the Therapy Couch to talk about how he sees CVLG help you to grow faster and more profitable by focusing on all levers of growth - price, product, acquisition, expansion and retention - and optimize the value per account.Connect with Markus on LinkedIn here.Check out his post about the Old game vs...
2021-10-2234 min
TheySaid: Real Strategies for Customer SuccessEngineering Customer-Value-Led GrowthMarkus Rentsch, CEO of Remark-able, joined us to define his philosophy on Customer-Value-Led Growth (CVLG).
2021-09-0923 min
CSMs & Co#26 Equiper les CSMs avec les bons outils pour plus de succès client, avec Nicolas Garmy, Co founder de SkalinPour ce nouvel épisode, j'ai eu le plaisir de recevoir Nicolas Garmy, co fondateur de la solution Skalin, CS platform dédiée aux start-ups.
Nicolas est un ancien CSM qui a fait de sa frustration de ne pas avoir accès aux bons outils pour piloter au mieux son activité le moteur de sa nouvelle aventure entreprenariale.
Avant de se lancer, il a été à la rencontre des CSMs et leurs managers pour valider son ressentit et a donc mené une étude dont il nous livre les principaux enseignement dans cet épisode : taux d'équipement, disparités e...
2021-06-1339 min