Martin Newman - Podcast Details

Shows

Shaun Newman Podcast #962 - Martin Armstrong & Brett OlandWe discuss the peace talks happening with Russia/Ukraine, collapse in Europe and an Albertan currency. Martin Armstrong is the CEO of Armstrong Analytics and is renowned for his economic forecasting model, the Economic Confidence Model, which has notably predicted major market events. He has advised governments and financial institutions worldwide, offering insights into market trends, currency movements, and geopolitical impacts on the economy. Brett Oland is the President and Chief Executive Officer of Bow Valley Credit Union in Alberta, Canada. He has over 20 years of experience in the...

2025-12-031h 31

Shaun Newman Podcast #947 - Martin SieffMartin Sieff is a Belfast-born Anglo-Irish-Jewish journalist, historian, and author renowned for his extensive international reporting career spanning over four decades. A graduate of Oxford University with BA and MA degrees in Modern History and postgraduate studies on the Middle East at the London School of Economics, Sieff began his journalism in the early 1980s covering the Northern Ireland conflict for the Belfast Telegraph and News-Letter, later reporting from more than 70 countries and a dozen wars, including hotspots in Israel, the West Bank, Bosnia, Indonesia, Azerbaijan, Georgia, and the Baltic states. He served as Chief Foreign Correspondent for The...

2025-11-061h 55

Shaun Newman Podcast #925 - David Hunt & Martin MrazikDavid Hunt is the Research Director for the Aristotle Foundation for Public Policy, a Canadian think tank focused on free-market policies, education reform, and public policy analysis. Martin Mrazik is a professor and registered psychologist in the Department of Educational Psychology at the University of Alberta. We discuss their paper on “Freedom of expression on campus: A survey of students’ perceptions of free speech at Canadian Universities.”Freedom of expression on campus study link:https://aristotlefoundation.org/study/freedom-of-expression-on-campus-a-survey-of-students-perceptions-of-free-speech-at-canadian-universities/T...

2025-10-0646 min

Shaun Newman Podcast #922 - Martin ArmstrongMartin Armstrong is the CEO of Armstrong Analytics and is renowned for his economic forecasting model, the Economic Confidence Model, which has notably predicted major market events. He has advised governments and financial institutions worldwide, offering insights into market trends, currency movements, and geopolitical impacts on the economy. Tickets for the Prairie Rising Forum:https://prairierisingforum.ca/To watch the Full Cornerstone Forum: https://open.substack.com/pub/shaunnewmanpodcastGet your voice heard: Text Shaun 587-217-8500...

2025-09-301h 35

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast EP308: Redefining Customer Experience & Loyalty - Why Ecommerce Brands Need A New Mindset To Win, With Customer First Group Founder Martin NewmanPodcast summary:It's hard to keep customers happy, and coming back for more. Businesses are constantly seeking innovative ways to enhance customer experience and drive growth. In our latest podcast, we delve into a transformative approach with insights from Martin Newman, one of the world’s leading authorities on customer centricity.Martin challenges the traditional mindset of viewing investment in people as a cost line. Instead, he advocates for a paradigm shift where people are seen as profit centers. This perspective focuses employee on shared outcomes, enhancing customer experience and driving tangible business growth. By investing in their teams, ec...

2025-09-2253 min

The Burn Podcast by Ben Newman Miami Dolphins Director of Player Engagement, Alexander MartinIn this special episode of The Burn Podcast, we bring you three incredible conversations that dive deep into leadership, discipline, and growth—on and off the field.We begin with Alexander Martin, whose journey in student-athlete development and player engagement at the University of Miami is built on transitions, relationships, and a commitment to serving others. Alexander shares how unexpected opportunities shaped his career and how investing in people can lead to the most powerful wins.Next, we sit down with Jerry Rice, the GOAT of wide receivers, to uncover the mindset that made him gr...

2025-07-1425 min

Shaun Newman Podcast #869- Martin ArmstrongMartin Armstrong is the CEO of Armstrong Analytics and is renowned for his economic forecasting model, the Economic Confidence Model, which has notably predicted major market events. He has advised governments and financial institutions worldwide, offering insights into market trends, currency movements, and geopolitical impacts on the economy. To watch the Full Cornerstone Forum: https://open.substack.com/pub/shaunnewmanpodcastGet your voice heard: Text Shaun 587-217-8500Silver Gold Bull Links:Website: https://silvergoldbull.ca/Email: SNP@silvergoldbull.com

2025-06-122h 02

Shaun Newman Podcast #825 - Martin Armstrong & Maxime BernierMartin Armstrong is the CEO of Armstrong Analytics and is renowned for his economic forecasting model, the Economic Confidence Model, which has notably predicted major market events. He has advised governments and financial institutions worldwide, offering insights into market trends, currency movements, and geopolitical impacts on the economy. We discuss tariffs, Alberta Independence, and WWIII. Maxime Bernier is the founder and leader of the People's Party of Canada (PPC). Known for his libertarian and populist views, he advocates for individual freedom, reduced government intervention, and policies opposing multiculturalism, mass immigration, and vaccine mandates. We...

2025-04-032h 03

Rob Newman Rob Newman - Dark Sound 24 (08.03.2025.)● Facebook page: https://bit.ly/3lsjbkM ● Youtube: https://bit.ly/2Wn6gsY ● Weboldal: https://bit.ly/2IqBYhX Tracklist 01. Digby & Oliver - Human (Depth Institute Remix) [Zero Tolerance Recordings] 02. Marcos Mozen - Cordoba (Original Mix) [Venture Records] 03. Michael A - Sub Flow (Original Mix) [Genesis Music] 04. Dark Soul Project - Brotherhood (Forty Cats Remix) [Belong To Label] 05. Syncom Data - Beyond the Stars (Speedy J Remix - Mike Rish Edit) [District Rec] 06. Rayomand - Dance of Spring (Sebastian Sellares Remix) [Particles] 07. Lisa Pure, BeatQueche - The Underground (Dan von Schulz & Low Contrast Remix) [Trippy Code] 08. Martin Di Sciascio - White Sage (Origin...

2025-03-081h 58

HOUSEMUSIC by Sam Martin Sam Martin - Housemusic#108.0@house[february 2025] #183toodeep#183: Sam Martin - Housemusic#108.0@house[february 2025] В компиляцию вошли такие артисты как: **OFFAIAH, Twan, Cole-Man** **Henry Hacking, Roel, Ron Carroll** **Robosonic** **Alexandra Prince, Mark Lower** и другие заслуженные деятели искусства. Release date: 17.02.2025 скачать бесплатно можно: PROMODJ - promodj.com/sammartin iTunes - podcasts.apple.com/us/podcast/… Social pages: VK - vk.com/sammartin Facebook - www.facebook.com/sammartindj/ Instagram - www.instagram.com/sammartindj/ Telegram - t.me/sammartindj_music official page - qfamily.ru/ #sammartindj #housemusic #toodeep #quattroformaggii #deephouse 1. Alexandra Prince, Mark Lower - Paradise (feat. Alexandra Prince) (Extended Mix) 2. Next Phase, Helen Bruner & Terry Jones - I Ain't Got Time (Richard Earnshaw Extended Remix) 3. Platinum Doll,P.Y. Anderson - Believe In A Brighter Day (Micky More & Andy Tee Extended Remix) 4. Moodena - Moodena...

2025-02-171h 24

Shaun Newman Podcast #786 - Martin ArmstrongMartin Armstrong is the CEO of Armstrong Analytics and is renowned for his economic forecasting model, the Economic Confidence Model, which has notably predicted major market events. He has advised governments and financial institutions worldwide, offering insights into market trends, currency movements, and geopolitical impacts on the economy. We discuss Canada the 51st state, 25% tariffs, the media is still lying and the rise of populist leaders. Cornerstone Forum ‘25 https://www.showpass.com/cornerstone25/ Contribute to the new SNP Studio E-transfer here: shaunnewmanpodcast@gmail.com ...

2025-01-281h 19

The Burn Podcast by Ben Newman The Enduring Legacy of Dr. Martin Luther King Jr. | I Have a Dream: Lessons for Today’s GenerationIn this special episode, we ignite a fiery reflection on the indelible legacy of Dr. Martin Luther King Jr.—a fearless American Baptist minister, activist, and political visionary who reshaped the moral fabric of our nation. From 1955 to his untimely assassination in 1968, Dr. King stood on the front lines of justice, wielding nonviolent resistance as his weapon against the brutality of Jim Crow laws and systemic oppression.Dr. King’s “I Have a Dream” speech shook the very foundation of inequality, inspiring millions to believe in a future of hope and unity. But his teachings went beyond grand stages—t...

2025-01-2018 min

Cineversary #75 Young Frankenstein/Texas Chain Saw Massacre 50th anniversary with Kim Newman & Gregory MankIn Cineversary podcast episode #75, host Erik Martin celebrates the golden birthdays of two classics for the Halloween season. First, he’s joined by author and classic horror historian Gregory Mank to commemorate the 50th anniversary of Mel Brooks’ Young Frankenstein; and then he teams up with horror film scholar and author Kim Newman to honor the 50th anniversary of The Texas Chain Saw Massacre, directed by Tobe Hooper. Erik and his guests provide plenty of discussion treats, with no tricks, examining why these two movies are worthy of kudos five decades onward, how they’ve stood the test of time, an...

2024-10-172h 34

Shaun Newman Podcast #710 - Martin ArmstrongMartin Armstrong is an American economic forecaster and former hedge fund manager known for his proprietary model, the Economic Confidence Model (ECM), which he claims can predict economic cycles and market trends with high accuracy. We discuss Trump/Harris debate, going against the machine, WWIII and whether Trump can win. Clothing Link:⁠⁠⁠https://snp-8.creator-spring.com/listing/the-mashup-collection⁠⁠ Text Shaun 587-217-8500 Substack:https://open.substack.com/pub/shaunnewmanpodcast E-transfer here: shaunnewmanpodcast@gmail.com Silver Gold Bull Links: Website: https://silvergoldbull.ca/ ...

2024-09-161h 19

Night Science 62 | Dianne Newman and the visceral and intentional sides of scienceDianne Newman – a molecular microbiologist at CalTech – is a professor both in Biology and Geology. In this episode, she encourages young scientists to pursue questions to which they have a visceral connection, rather than following popular trends. In its search for fundamental truths guided by our inner biases and preferences, Dianne likens scientific curiosity to artistic expression. She emphasizes our control over how much we dwell on the difficult aspects of our research, helping us to find satisfaction in creatively working around whatever obstacles we meet. Dianne also reflects on the unpredictable nature of research, and stresses how a prob...

2024-08-1940 min

Talking Pensions Ep18 - Martin Freeman (Part 2)This is the second part of an interview with pentech guru Martin Freeman, recorded in June 2024. In this part, Martin talks about technology and AI, the latest proposals on small pots, and whether there is a future for CDC schemes. A transcript of the podcast can be found here.

2024-07-3126 min

The Burn Podcast by Ben Newman Miami Dolphins Director of Player Engagement, Alexander MartinThis week on The Burn Podcast, I’m thrilled to sit down with, Alexander Martin, in a great conversation that dives into transitions, relationships, and player engagement. Alexander shares his journey of unexpected opportunities that led him to impact student athlete development at the University of Miami and his role in player engagement. We discuss our mutual relationship with Kaleb Thornhill and the importance of intentional connections in our careers, especially within football.Alexander emphasizes the crucial role of preparing players for life beyond the field, and his insights into handling transitions and building strong bonds with pl...

2024-07-2229 min

Talking Pensions Ep17 - Martin Freeman (Part 1)Recorded in June 2024, this is the first of a two-part interview with Martin Freeman. Martin has had a long and distinguished career in pensions administration and technology, and has recently set up Pensio, which aims to help schemes and software providers in the field of pensions technology systems. In this part, Martin talks about his career, his views on pensions administration and where we are on the pensions dashboard. A transcript of this podcast can be found here.

2024-07-0234 min

Film Fives Take 28: Martin ScorseseAre you talking to me?! Do I amuse you?Ever since I can remember I’ve always wanted to be a [podcaster 😉]Yes I t’s time for another big one! Phil and Russ take in the lifetime works of the legendary and hugely influential AND INFLUENCED director Martin Scorsese.Heavily inspired by his native New York, Italian-American filmmaker ‘Marty’ has given us some of the great gangster / crime stories of his generation, has tackled off bear comedy, brutality in AND OUT of the boxing ring, a period drama, mystery and much more be...

2024-06-252h 50

Inside the Mind of Champions Mastermind: Martin Newman – how to build a customer-centric businessMartin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an...

2024-06-191h 11

Rob Newman Rob Newman - Woman's Body 14 (08.06.2024.)● Facebook page: https://bit.ly/3lsjbkM ● Youtube: https://bit.ly/2Wn6gsY ● Weboldal: https://bit.ly/2IqBYhX Tracklist 01. !Sooks, Krippsoulisc - PX2 (Original Mix) [Wolf Unleashed Records] 02. Ultra Deep - Numbers (Original mix) [Separate Souls Recordings] 03. Nava - Expand Your Mind (Original Mix) [Lincor Apex] 04. Jaffee - Bad Signal (Extended) [Toxica] 05. 84 Avenue - She's Gone (Original Mix) [Go Deeva Records] 06. Joeski, Harkati - Genuine Divine (Original Mix) [Maya Records] 07. Miliano - Agent 007 (Gonzalo Sacc & Lapena Remix) [Univack] 08. BiG AL & Music P - Cosmic Stream (Gorge Remix) [Acker Dub] 09. Gorge - We Belong (Extended Mix) [klaus:elle] 10. Unknown Vibezz - Warm Nights...

2024-06-081h 52

Statements of Intent Episode 7 | "Move From Customer Service to Customer Care" - Martin Newman | Statements of Intent PodcastIn this episode, host David Mannheim chats with Martin Newman, one of the world's leading authorities on customer centricity, about bringing more empathy and care to customer interactions in eCommerce. Martin is the Founder of The Customer First Group and has worked with brands like Burberry, Ted Baker, Intersport, and Harrods. He also scaled and sold global eCommerce agency Practicology. He is a global speaker and author of 2 books including ‘The Power of Customer Experience’.Topics Covered:The importance of personalised experiences in eCommerceMoving from customer service to customer careGiving frontline staff autonomy and independenceThe lack...

2024-02-1422 min

The Modern Customer Podcast The Role Of Retail With Martin NewmanRetailers leverage footfall and conversion data to inform critical decisions like store location, inventory levels, and personalized marketing initiatives. But what if these metrics only tell half the story of why shoppers leave without purchasing? This is where customer experience (CX) emerges as the critical differentiator in retail. Martin Newman, with four decades of experience guiding consumer-facing giants like Harrods, Burberry and Ted Baker, delivers a stark reality: prioritizing cost reduction over the emotional and human aspects of the customer journey is unsustainable. Blake Morgan is a customer experience futurist, keynote speaker, and author of the...

2023-12-1935 min

Travels with Darley Ride the Fantasy Rails: Sky Railway with George R.R. MartinJourney back in time on George R.R. Martin's Game of Thrones-inspired Western Fantasy train in Santa Fe, New Mexico. Darley Newman sits down with the mastermind himself at an old west saloon, The Legal Tender, in Lamy to delve into his creative inspiration. Join Darley to experience riding Sky Railway's adventure train and learn its history as you're immersed in food, live music and margaritas.

2023-12-0615 min

HOUSEMUSIC by Sam Martin Sam Martin - Housemusic#103.0@house[december 2023] #176toodeep#176: Sam Martin - Housemusic#103.0@house[december 2023] В компиляцию вошли такие артисты как: **ColorJaxx** **Mike Newman** **David Penn, KPD** **Crazibiza, House Of Prayers** и другие заслуженные деятели искусства. Release date: 04.12.2023 скачать бесплатно можно: PROMODJ - promodj.com/sammartin iTunes - podcasts.apple.com/us/podcast/… SoundCloud - soundcloud.com/sammartindj MixCloud - www.mixcloud.com/sammartindj deezer - www.deezer.com/ru/show/1979502 Social pages: VK - vk.com/sammartin Facebook - www.facebook.com/sammartindj/ Instagram - www.instagram.com/sammartindj/ official page - qfamily.ru #sammartindj #housemusic #toodeep #quattroformaggii #deephouse 1. ColorJaxx - Make It Better 2. Adam Nyquist - Disco Magic 3. Kano - I'm Ready (Mousse T'S Extended Club Remix) 4. Mike Newman - Vibin 5. Bellaire - Sunset Ballad (Moodena Remix) 6. Pietro Over Jack - Everywhere Alrig...

2023-12-031h 18

The Daily Groomer After Hours: Laurel NewmanEpisode 10: Shannon Wynings Roberts sits down with Laurel Newman to talk all things customer service. They talk about things like: Christmas horror stories Pelted dogs The secret society of chow lovers & more Timestamps: 00:00 Shannon welcomes Laurel to The Daily Groomer. 06:20 New business owner responds to customer's request. 07:19 Tiny six-pound dog causes emotional grooming experience. 10:48 Customers seeking refunds, using emotional tactics. 14:13 Refusing to entertain third strike mentality. 17:20 Holiday stress can be a powerful lesson. 21:29 Dog neglected, sprayed by skunk, got fleas.

2023-12-0254 min

Consumer Focus with Martin Newman 10 New ROI’s: Guarantee sustainable commercial successMartin shares his 10 new ROIs that consider what truly matters to consumers and how businesses can proactively build lifetime value based on this framework. My Ten New ROIs are: 1. Return on Inspiration – Setting our colleagues up for success 2. Return on Integrity – Building trust with our customers 3. Return on Inclusion – Creating a business that better reflects our customers 4. Return on Image – Demonstrating true social responsibility 5. Return on Intervention – Promptly resolving issues for customers 6. Return on Interaction – Being present where our customers want us to be 7. Return...

2023-07-0933 min

Remarkable Retail Podcast Putting Customers First, with Special Guest Martin NewmanIn our second episode recorded live at the World Retail Congress in Barcelona, our special guest is author and customer-centricity thought leader Martin Newman.While being customer-centric is a stated priority of most brands, many have a hard time delivering on the promise. Martin helps us understand the challenges and the essential building blocks of putting customers first, while laying out how to find your brand's North Star and assemble a truly holistic approach.First up, however, are our hot-takes on the week in retail news, including another trip to the Wobbly Unicorn Corner as "...

2023-05-1646 min

Consumer Focus with Martin Newman The Rise of Marketplaces: How They're Changing the Way Consumers ShopMartin is joined by his usual panel guests to discuss their current views and life experiences with the ongoing economic squeeze. The main focus of this episode is the rise of marketplaces such as Amazon and eBay and the impact they are having on how consumers purchase goods.

2023-04-2838 min

Ephesians Three 3.8.23 | The Gloria Track | Martin Jaskiewicz | Searching for MeaningMarch 8, 2023. Mizzou senior, Marty Jaskiewicz, shares his faith testimony as he was searching for God his entire life: where he was seeking Him and how he ultimately discovered the truth behind the Father. Gloria is Latin for "glory." The Gloria Track is presented testimony style, with student speakers sharing their story, whether that be one of conversion, reversion, revelation, or encounter. Ephesians Three is a weekly ministry based out of Newman Parish, the Catholic parish and student center in Columbia, Missouri. Its mission is to create a space for students to encounter the love of C...

2023-03-1719 min

Add To Cart: Australia’s eCommerce Show Martin Newman: The New Customer First ROI | #274In this special Explainer episode brought to you by the team at Retail Global, we are going to dive into what it means to be customer centric with one of the keynote speakers of the conference and global customer champion, Martin Newman. Martin is one of the world’s leading authorities on customer centricity, and a force for positive change for consumers and brands. He has 40 years of experience leading multi channel operations for some of the world’s most recognisable retail brands such as Burberry, Harrods and Ted Baker. Martin founded global ecommerce and digital consultancy Practicology and has si...

2023-02-2852 min

Consumer Focus with Martin Newman Employee First: The importance of the people in any businessMartin is joined by his regular panelists Leila and Dave as well as special guest, CEO of LK Bennett, Darren Topp. They discuss how everyone is currently feeling about the current cost of living situation and then they dive into the topic of building a workplace culture that enables employees to be empowered to deliver a customer-centric service in the world of retail. Darren shares how he creates an environment of openness and sharing in LK Bennett to surface the challenges that can drive their business forward through employee and customer experience.

2023-02-1945 min

Consumer Focus with Martin Newman Prioritising Values Over Value - How purpose is driving consumer decisionsMartin welcomes his panelists from the public, Marie-Clare, Leila, and Dave to find out how they are feeling about their personal economies as we come out of the holiday season and into the new year. The focus of the podcast is how purpose and values are driving brands to develop their businesses and using this set of brand values and social responsibility to encourage consumers to spend their money with them over competitors.

2023-01-2238 min

Griffon Sports Insider Podcast Missouri Western MBB coach Will Martin - Newman postgame 1/12/23Missouri Western MBB coach Will Martin - Newman postgame 1/12/23

2023-01-1312 min

Consumer Focus with Martin Newman Loyalty: What Turns Customers Into Fans?Martin is joined by his usual panel guests Marie-Clare, Leila and Dave to delve into how brand loyalty plays into their purchasing and consumer habits. They discuss the different channels that brands use to keep customers connected from pricing to bonus points and since it is the holiday season coming up the panel also share how they are feeling about the Christmas period and the decisions they are making to stay festive but frugal in the ongoing cost of living crisis.

2022-12-1441 min

Consumer Focus with Martin Newman The Conscious Consumer: How Have Buying Habits ChangedMartin is joined by his regular team of panelists who continue to share their update on the impact of the economic and energy situation on their lives and purchasing decisions. In addition Martin is delighted to welcome on to the podcast as a special guest, Andy Ruben. Andy was Walmart’s first and founding Chief Sustainability Officer as well leading their global eCommerce strategy. More recently, Andy founded Trove helping brands deliver sustainable and profitable growth at scale. This is a fascinating conversation covering everything from EV cars, the growth of the second hand and buy back market, climate ch...

2022-11-2453 min

Liftoff with Keith Newman: For Founders looking for a new growth playbook and further inspiration.Founder Fables: Martin MaoIn this new series, Founder Fables, we talk with Martin Mao, the co-founder and CEO of cloud monitoring firm @Chronosphere. Here we talk with startups who have interesting business that deserves watching as well as interesting thoughts on building a successful venture during this unique time. Martin started the the business at the start of Covid and following engineering roles with @Uber, @AWS, @Microsoft and @Google (nice pedigree as one might say). In this Episode we dive into his view of big co experience and then rolling to a startup along with the challenges of raising funding and...

2022-10-1827 min

Consumer Focus with Martin Newman Online customer service: The good, the bad and the uglyMartin is joined again by the consumer panelists Dave and Marie-Claire. In episode 4, Martin and his guests discuss their experiences with a variety of brands and retailers when it comes to online customer service. The rise of online shopping has brought with it the need for businesses to be super customer centric online when things go wrong and the panel share their insights. Dave and Marie-Claire also update listeners on cost of living decisions they are making regarding energy and also with an eye on the Christmas holidays and presents in less than three months.

2022-10-0936 min

Consumer Focus with Martin Newman How Brands and Consumers are Experiencing Last Mile Delivery - Panel DiscussionMartin is joined again by the consumer panelists Dave, Leila and Marie-Claire. In episode 3, they chat about the the ongoing cost of living crisis and the hopes for more positivity with a new British Government as well as discussing the brands who are the runners and riders in the last mile delivery service and how as consumers they are changing behaviours to not only manage spend about the sustainability impact.

2022-09-0444 min

Consumer Focus with Martin Newman The Future of the High Street - Panel DiscussionMartin is joined again by the consumer panelists. In episode 2, they chat about the evolution of the high street in the UK including some of the recent changes, their hopes and desires for an invigorated high street and discussion around the brand mix that they expect to see from their local shops and retailers.

2022-08-1543 min

Consumer Focus with Martin Newman Changes in consumer behaviour and stories of customer experience - Panel DiscussionMartin launches a new season of the Consumer Focus podcast with a new format. Each episode Martin will be joined by a panel of people to share their insights and experiences of customer centricity, experience and more. In episode 1, Martin and the panel chat about the cost of living crisis and how it is impacting the buying decisions the panel are making as well as delving into some of their recent customer service stories with brands and how they navigated them.

2022-07-1345 min

27 Rouge:XIV: Coffee, Cocktails, & Excellence with Martin HudakMartin Hudak’s is a story of persistence and of a true commitment to excellence that I have seen only in a handful of others in my trips around the sun. His exploits are legend and while many of the guests that come on this show are accomplished, Martin’s list of accolades could fill a podcast of their own. In 2017, he won the World Coffee in Good Spirits Championship. He’s been honored as a Forbes 30 under 30 member and recognized in 2021 with a spot in Drinks’ International Most Influential Figures. He’s the author of Spiritual Coffee, a Mr. Black Bran...

2022-07-0459 min

2022-07-041h 00

Consumer Focus with Martin Newman How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan RajpootMartin is joined by Rizwan Rajpoot, Group Chief Digital Officer for L'azurde Jewelry, a leading brand in the MENA region. Riz was recently nominated as a global top 100 Chief Digital Officer and he shares his views on how the traditional retail and in person experience will evolve and why he sees the metaverse as being a central destination for retail and leisure in the future. He also discusses the change we have seen in the way we pay and the impact this has on customer service and the variations he has seen on customer centricity in the roles he...

2022-03-2838 min

Retail Smarts Martin Newman: Interview with the Consumer ChampionBurberry, Ted Baker and Harrods - for the past 37 years, Martin Newman has been heading up massive omnichannel operations for these world-renowned brands. Martin Newman is a globally renowned keynote speaker, columnist, author, expert and advisor on customer-centric transformation and consumer experience. Dominique was excited to discuss how "good" customer service looks online, the value of your human resources when delivering good customer service, whether we should have CX best practice across industry, and much more.Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation...

2022-03-1431 min $The Pilote Podcast - In the Driver\'s Seat$

The Pilote Podcast - In the Driver's Seat Customer Champions - We talk to Martin Newman about CustomercentricityIn this episode David & Cory are joined by Martin Newman, a champion of customers… we talk about how empowering customers can be a disruptive strategy and differentiate brands in a world where endless choice and lower switching costs puts the consumer back in the driver’s seat.00:40 – Designing experiences01:53 – Can Customer-centricty be a disruptive strategy?01:59 – Welcome Martin Newman, the Customer Champion02:25 – Links to Books / Mini MBA06:00 – It’s all about empowering customers08...

2022-03-1354 min

Pitstop with Mr Bird Interview Special - Martin Newman, Red Bull RacingFor our half term special, we were lucky enough to talk to Martin Newman, who has recently left Red Bull Racing.#sjcpitstopAn SJC Radio production.Presented and Written by: Mr Bird, Ed, Joe, Max and FinSpecial guest: Martin NewmanEdited by: Mr Bird and Tom RussellProduced by: Tom Russell Hosted on Acast. See acast.com/privacy for more information.

2022-03-0552 min

Consumer Focus with Martin Newman How to evolve your retail operating model with Oliver BanksMartin is joined by Oliver Banks, Managing Director of OB & Co advisory and a top 100 global retail influencer.

2022-03-0339 min

The Mind Takeaway Podcast Great Leadership = Great Service with Martin NewmanTenacity, perseverance and being a good human being will get you far in life. In this episode, we speak to Martin Newman, an expert keynote speaker, columnist, author and advisor on customer-centric transformation and customer experience. Martin is also an advocate for diversity, social responsibility and employee engagement for all consumer-facing sectors. He appears regularly on BBC TV and Radio, on Sky, ITV and Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, automotive and financial services sectors...

2022-01-2357 min

Anatomy of a Leader with Maria Hvorostovsky #24 Your Customer Service Sucks: The Lost Art of Selling in Retail, Customer Centricity & Metaverse Shopping w/ Martin NewmanMartin Newman is The Customer Champion, working tirelessly to make sure your customer service doesn’t suck. He is a keynote speaker, author, and founder Practicology - a leading e-commerce and multichannel consultancy business. In Episode #24 we spoke about what companies do wrong when it comes to customer service (I learnt that it all starts from within), what consumer centricity is and how using tech isn’t always the best strategy. Oh, and we touch on the Metaverse and how that will shape the shopping experience. ------------------------------- EPISODE #24: ------------------------------- You c...

2021-11-251h 07

Anatomy of a Leader with Maria Hvorostovsky TRAILER for #24 Your Customer Service Sucks: The Lost Art of Selling in Retail w/ Martin Newman, The Customer ChampionMartin Newman is The Customer Champion, working tirelessly to make sure your customer service doesn’t suck. He is a keynote speaker, author, and founder Practicology - a leading e-commerce and multichannel consultancy business. In Episode #24 we spoke about what companies do wrong when it comes to customer service (I learnt that it all starts from within), what consumer centricity is and how using tech isn’t always the best strategy. Oh, and we touch on the Metaverse and how it will shape the shopping experience. ------------------------------- EPISODE #24: ...

2021-11-2401 min

Mossy Creek Conversations Ep 26: Jeff Joslin - Carson-Newman Quarterback - Director of Sparks: The Ken Sparks StoryOn the newest edition of Mossy Creek Conversations, Richard Martin talks with former Carson-Newman Quarterback and Director of the documentary Sparks: The Ken Sparks Story, Jeff Joslin. Joslin recounts his memories of playing for Coach Sparks at Farragut High School, the 1983 NAIA National Championship season, the motivation and process to make a documentary on Ken Sparks and how the film has been received

2021-11-1645 min

Consumer Focus with Martin Newman Putting the customer first by empowering your people with Sir John TimpsonMartin is joined by Sir john Timpson, CBE, chairman of The Timpson Group. Sir John talks about some of the history behind the company and how he cultivated an atmosphere of empowerment with his employees to be able to take ownership of their own stores to make more informed decisions with their customer journey. A fascinating insight into the world of a family owned business and how they have structured the organisation to put customer centricity at the heart their agenda. Sir John also discusses the strategy of hiring ex-offenders now totally 600 employees at Timpsons.

2021-08-2536 min

Consumer Focus with Martin Newman The 6 Key Drivers for a Customer Centric Roadmap with Martin NewmanIn this bonus episode, Martin shares his own career journey and how it has informed his work over the past decades in serving brands, businesses and the consumer. He outlines why he is so passionate about customer service, placing the consumer at the heart of commercial decision making and the benefits to the bottom line when you take this approach. Martin also shares his blueprint for implementing this strategic approach with his '6 Key Drivers to Customer Centricity'.

2021-08-1043 min

SiteVisibility #607 How To Be Truly Customer-First with Martin Newman, Founder of The Customer First GroupIn this episode we’re joined by Martin Newman, Founder of the Customer First Group. Martin is a consumer champion and author of the book, ‘The Power of Customer Experience’. With ...

2021-06-241h 01

The Internet Marketing Podcast #607 How To Be Truly Customer-First with Martin Newman, Founder of The Customer First GroupIn today's episode we're joined by Martin Newman, Founder of The Customer First Group.Martin is a consumer champion and author of the book, 'The Power of Customer Experience'. With extensive experience in the world of customer centricity, he joins us to share his best advice and examples of how companies can commit to delivering truly best-in-class customer experiences.In this episode we discuss:Martin's early lessons in customer service from working in his father's opticians in GlasgowHow 'cost-to-serve' financial models impact customer-centricityWhy businesses to focus on being people-first...

2021-06-241h 01

Internet Marketing: Insider Tips and Advice for Online Marketing #607 How To Be Truly Customer-First with Martin Newman, Founder of The Customer First GroupIn today's episode we're joined by Martin Newman, Founder of The Customer First Group.Martin is a consumer champion and author of the book, 'The Power of Customer Experience'. With extensive experience in the world of customer centricity, he joins us to share his best advice and examples of how companies can commit to delivering truly best-in-class customer experiences.In this episode we discuss:Martin's early lessons in customer service from working in his father's opticians in GlasgowHow 'cost-to-serve' financial models impact customer-centricityWhy businesses to focus on being people-first...

2021-06-241h 01

Consumer Focus with Martin Newman Accessibility matters with Martyn Sibley, CEO of Purple Goat & Disability HorizonsMartin is joined by Martyn Sibley, CEO of Purple Goat and Disability Horizons. Martin is uniquely qualified to lead the transformation in accessibility. He describes himself as a "regular guy who happens to have a disability called Spinal Muscular Atrophy". This means he can’t walk, or lift anything heavier than a book giving Martyn the most valuable insights on how brands should handle accessibility for all people which he shares with Martin in this episode. He was also voted Britain's third most influential disabled person and is leading efforts through his organisations and business to campaign for enhanced in...

2021-05-1934 min

Consumer Focus with Martin Newman The importance of frontline workers with Carol Leaman, CEO of AxonifyMartin is joined by Carol Leaman, CEO of Axonify whose mission is to help companies give their frontline employees the support and tools they need to do their best work every day with training and communications. Carol shares her insights on the importance that frontline workers have on customer service and centricity and why educating this constituency is critical to the bottom line as it effects the whole in-store experience across sales, service and safety. Carol also discusses her views on company culture and how to build this in a distributed organisation and the impact culture has on staff...

2021-04-2945 min

Consumer Focus with Martin Newman Being partner obsessed and data fanatics with David Wright, CEO of PatternMartin is joined by David Wright, CEO of Pattern, the premier platform for global ecommerce. Pattern is a leading player in ecommerce intelligence, marketplace management and omnichannel retail strategy and execution for brands around the world. David shares his insights managing a hyper growth business that is partner obsessed, data centric as well as trends in the direct to consumer space and the mega marketplaces. Listen to how Pattern have a driven their own company culture to inform customer centricity to deliver best service at the best prices.

2021-04-0736 min

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast Episode 67: Why Customer Centric Businesses Are More Profitable with Martin NewmanIn our 67th episode, we're joined by a global thought leader in ecommerce and CX, Martin Newman. Martin talks to us about the importance of customer experience, where it should sit in a business and the perils of bad customer service with practical examples. He also explains his new CX platform Customer Service Action and where it fits in a retailer's customer service framework.

2021-03-3041 min

Consumer Focus with Martin Newman How technology is integral to the consumer journey with Andy Miles, retail e-commerce expertMartin is joined by Andy Miles, a leading retail e-commerce expert whose career has included working for some of the biggest brands in the UK such as Tescos, Boots and more recently the Arcadia Group. Andy shares his insights on the technological trends that are empowering consumers with their e-commerce experience. With the customer being king, Andy identifies ways that retailers can build a true omnichannel journey and how to ensure that brands get the basics right when it comes to digital.

2021-03-2238 min

Consumer Focus with Martin Newman Creating diversity and opportunity at board level with Susanne Given, Plural Non-Exec DirectorMartin is joined by Susanne Given, Plural Non-Executive Director to talk about how diversity, opportunity and inclusion at the board level lead to customer centricity and stronger retail businesses. Susanne also discusses how Gen Z are impacting board decision making, the concept of alternative boards and some views on the future of the retail experience for consumers. Susanne has had a distinguished career including tours of duty at Harrods, T K Maxx, John Lewis and Eurostar to name but a few. Today she shares her knowledge and experience as Non Executive Chairman at MADE.com and Non-Executive Director at...

2021-03-0136 min

Consumer Focus with Martin Newman Building a culture of customer centricity with Nick Molnar, CEO of AfterpayMartin talks with Nick Molnar, CEO and Co-Founder of Afterpay (Clearpay in the UK) one of the world's leading payment solutions. Nick shares how Afterpay places customer centricity at the heart of their business by focusing on hiring the right talent, creating purpose behind the company mission, using data to drive decisions and building community to develop trust and reputation. Within 10 years, millennials and Gen Z will account for 50% of all retail spending and Nick shares how he is driving Afterpay to meet those changing consumer requirements.

2021-02-1734 min

Consumer Focus with Martin Newman How do businesses truly become socially responsible?Martin is joined by Dan Morrell, the man who invented carbon offseting and who has and continues to change the world for the better by ensuring our environment is sustainable.

2021-02-0825 min

Consumer Focus with Martin Newman Autonomous vehicles will change the last mile experience foreverToday Martin Newman is joined by William Sachiti, founder and CEO of the Academy of Robotics who created Kar-go an autonomous delivery vehicle aimed at the last mile of local delivery.

2021-02-0726 min

Consumer Focus with Martin Newman Creating a brand with people, purpose, performance and product at its coreToday, Martin is joined by Simon Mottram, founder of Rapha and a true cycling fan.

2021-02-0740 min

Consumer Focus with Martin Newman Sustainability - Plan A to BToday Martin is joined by Mike Barry, sustainability advisor and consultant.

2021-02-0734 min

Consumer Focus with Martin Newman How can consumers and brands be more sustainable with clothing?Today Martin is joined by Maria Chenoweth, the CEO of TRAID which is a charity working to stop clothes from being thrown away and to get people choosing second-hand over new clothing.

2021-02-0736 min

Consumer Focus with Martin Newman How shops and consumers can reduce plastic wasteMartin is joined by Adam Zainudden, a marine biologist who investigates how plastic packaging on consumer goods damages our wildlife. In this insightful conversation, Adam explains what shops can do to support the move towards a more environmentally friendly and sustainable high street.

2021-02-0727 min

Consumer Focus with Martin Newman Could Brexit be a good thing for British business?In this episode, Martin is joined by Wayne Andrews, independent advisor on exchange rate risk management. As a supporter of Brexit, he explains how leaving the EU may have a positive impact on British consumers and businesses.

2021-02-0731 min

Consumer Focus with Martin Newman How could cosmetic brands engage better with minority customers?Jasmine Kato and Rabia Mirza are women from minority backgrounds.They join Martin to discuss where brands are going wrong (and right) when it comes to representing and caring for a diverse range of consumers.

2021-02-0732 min

Consumer Focus with Martin Newman How can charities help the community and deliver great customer service?In this episode, Martin is joined by CEO of The Big Issue Foundation, Stephen Robertson, to discuss what charities can do to support staff and volunteers in developing great customer experiences.

2021-02-0734 min

Consumer Focus with Martin Newman Multi-sensory packaging for visually impaired customersIn this episode, Martin is joined by advertising and design expert Karoline Lundberg. Karoline has always had an interest in multi-sensory branding, and the focus of her research has been in designing drinks packaging which allows visually impaired and blind consumers to feel important information about what’s inside. Given it’s estimated there are 253 million visually impaired people worldwide, Karoline says stores do not do enough for them, and wants to see that change.

2021-02-0732 min

Consumer Focus with Martin Newman How can airports make Middle Eastern customers feel more welcome?Martin is joined by Oz Katerji, documentary filmmaker, broadcaster with Sky News and equality advocate. Oz is of Middle Eastern heritage, and throughout his career he’s campaigned for a fair and informed understanding towards Middle Eastern and Muslim people. In this episode, he talks about the need for better cultural understanding and sensitivity in airports, and in particular airport security.

2021-02-0722 min

Consumer Focus with Martin Newman How can stores make customers with hearing impairments feel more welcome?Martin is joined by Guy Orlov, hearing impairment activist and owner of CSeeke, a specialist service that offers deaf awareness training and one-to-one mentoring. Guy is profoundly deaf and uses both British and Israeli sign language. Interpreted by BSL translator Natasha Tranton, Guy offers his advice on making the high-street more friendly to people with hearing difficulties.

2021-02-0734 min

Consumer Focus with Martin Newman Giving sweet-toothed customers a sensory chocolate-buying experienceMartin is joined by Angus Thirlwell, the CEO of Hotel Chocolat, to discuss how he revolutionised chocolate retailing from a market usually bound to Easter and Valentine’s Day into a year-round sensory shopping experience.

2021-02-0727 min

Consumer Focus with Martin Newman What could stores do to make Jewish customers feel more welcome?Martin Newman is joined by Simon Johnson, the chief executive of the Jewish Leadership Council and interim chair of the Rugby Football League. With years of experience advocating on behalf of the British Jewish community, Simon shares the best and the worst of how Jewish customers are treated in stores across the UK.

2021-02-0730 min

Consumer Focus with Martin Newman How can brands engage better with customers with ‘invisible’ disabilities?Serena Bhandari joins Martin Newman to discuss her experiences around having Tourette’s syndrome, and how stores and restaurants can make sure that staff can assist customers with ‘invisible’ disabilities.

2021-02-0725 min

Consumer Focus with Martin Newman Is online behaviour evolving?Clicktale’s Liraz Margalit joins us all the way from Tel Aviv to talk through the latest breakthroughs in online behavioural research, and what her data suggests about the way we shop, consume and share online. One of the foremost experts into online behaviour, Liraz offers a unique insight into the way customers might interact with the platforms of tomorrow.

2021-02-0728 min

Consumer Focus with Martin Newman What can store assistants teach us about our customers?This episode covers the anecdotal experience of two women working in some of the UK’s biggest chain retailers, and what they think would help the companies they work with develop a better service for their customers. Saskia and Sophie reveal what they think needs to be done to ensure the boardroom is in touch with the shop floor.

2021-02-0738 min

Consumer Focus with Martin Newman Can you ever really understand your customers?Martin is joined by customer behaviour expert Philip Graves, author of the bestselling book ‘Consumer.ology’ to discuss the value of data uncovered by market studies, and question whether it can provide insight into what customers really want.

2021-02-0749 min

Consumer Focus with Martin Newman What does AI mean for today’s customers?In our second episode, Martin Newman talks to Felix Farley, data ethics expert and AI developer at Intel. Previously the President of the Annual Artificial Intelligence in Business & Ethics (AIBE) Summit, featuring with the likes of Amazon, Google, Microsoft, Tesla and IBM, he provides expert insight into the ways in the ways customer data should be used and the implications of AI technology on commerce.

2021-02-0742 min

Consumer Focus with Martin Newman What does Brexit mean for business?In our first episode, host Martin Newman talks to Alex White, partner of political consultancy firm, Flint Global. Previously the chief political analyst at JP Morgan, director of nationwide intelligence at EIU (The Economist Intelligence Unit) and head of investment banking at the HM Treasury, he provides expert insight into the ways in which Brexit will affect imports and exports in the UK.

2021-02-0741 min

Talking Retail Consumer champion Martin Newman talks about the increasing importance of customer centricity, the role of tech in retail & future trends in the fashion & retail sectorsMartin Newman is an international expert and global thought leader in customer service, an acclaimed consumer champion on a mission to be a positive force for change to help the customer have an empowered voice. Martin shares his thoughts for retailers covering the purchasing experience, innovation in the sector through technology, multi-channel strategies and a prediction on the possible renaissance of formal wear once we get out of our pyjamas post COVID-19. Tune in for another great episode of Talking Retail hosted this week by Doron Rosenfeld, Managing Director, Style.me Europe.

2020-10-2530 min

The Pro Channel Manager Podcast Is Your YouTube Channel Protected? YouTuber Insurance w/ Matt NewmanIn Today's episode, Tom Martin sits down with Matt Newman, CEO & Founder of Influencer Protect, a specialist insurance brokerage that deals with YouTube Creators and other influencers.Have you ever thought about what would happen to your YouTube channel or business if you got sued, hacked or worse? What would happen to you and your income, your business, your staff? I'm sure you have health insurance, car insurance, house insurance and your YouTube business is no different. So even though the subject of YouTuber insurance may not get your heart pumping it could save you...

2020-09-3041 min

Cineversary #24 The Shining 40th anniversary with Kim NewmanFor Cineversary podcast episode #24, host Erik Martin takes an eerie trip into the Overlook Hotel with film critic and horror movie expert Kim Newman to commemorate the 40th anniversary of "The Shining," directed by Stanley Kubrick. Erik and Kim explore why this horror masterwork is worth honoring all these years later, its cultural impact and legacy, what we can learn from the picture today, how it has stood the test of time, and more. Learn more about the Cineversary podcast at tinyurl.com/cineversarypodcast and email show comments or suggestions to cineversegroup@gmail.com.

2020-06-1657 min

The Burn Podcast by Ben Newman Cuonzo Martin, The Truth about Building CharacterCoach Cuonzo Martin is known for his intensity and passion in the game of basketball.Now the Men’s Basketball head coach at the University of Missouri, Cuonzo has lived a life of challenge and adversity, trials and triumphs…I’m grateful to call this man a friend and I am better human being for knowing him.If YOU know Cuonzo, he shoots it straight…I think YOU will get a kick out of I tell the story of how he grilled me when I interviewed to speak with the team 😂 (Just over h...

2020-05-0821 min

Real Takk Podcast Episode 17: Martin Newman, Condos & Cars, Town Real Estate, The Foundation, The Beginning, The Formative YearsIf you don’t ask, you’ll never know. not to sound cliche, but nothing is ever handed out. In most of any business, some things aren’t even in the open for you to grab in the first place. You have to seek it out and put yourself out there. In an industry where every listing, buyer, client, and business opportunity is extremely coveted, a high level of hustle is always required at any stage in your career. Who knows where Marty would have been right now if he didn’t make an effort to gather courage to get in fro...

2020-01-2349 min

I Love Theatre Now What How to be a Playwright with Martin FolloseMartin Follose is a playwright, drama teacher and director based out of Southern Oregon. With 36 years of writing, Martin opens up about the journey of writing plays and musicals, and covers such topics as:· How to get published as a playwright· How to collaborate on writing a musical· What it is like to teach high school music and theater· What to do when a high school drama program’s budg...

2019-11-1845 min

RetailCraft - digital retail, ecommerce and brands - Retail Podcast RetailCraft 12 - "Summer Bookclub" - Martin Newman, Natalie Berg, Miya Knights and Richard Hammond in the studio discussing their recent retail booksIn the spirit of 'summer reading' and bookclubs, we asked our community on Linkedin what books they were reading on retail, and which authors would they like to hear us interview in the studio. As a result we're pleased that four of the most-suggested authors agreed to brave the oppressive humidity of a London 'summer' day to chat with us about their latest books, their experiences, motivations and ideas. "Authors" is probably not the best description since our group are retailers, entrepreneurs, technologists, analysts... who have happened to write books. Our conversation covers customers, culture, A...

2019-08-151h 05