Mary O'Carroll - Podcast Details

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Pearls On, Gloves Off#71 - How to Hire (and Get Hired) in Legal OpsIn this episode, Mary O’Carroll reunites with Anne Kerwin Payne of Kerwin Associates to dig into one of the most misunderstood yet high-stakes roles in legal: in-house legal operations. If you’re a GC hiring for legal ops—or a candidate trying to land that elusive “head of legal ops” title—this one’s for you. Anne brings decades of legal recruiting insight, a front-row seat to the evolution of the legal ops role, and a refreshingly candid take on what works (and what definitely doesn’t). In this episode: What Even Is This Job? Why th...2025-06-2450 min

Pearls On, Gloves Off#70 - Data, AI, and the New Legal Ops PlaybookWhen legal ops meets the AI data revolution, what does it actually look like on the ground? In this episode, Mary O’Carroll sits down with Aaron Bromagem, Head of Legal Operations at Snowflake, to talk about what it means to lead legal ops inside one of the top AI and data companies—and why the role today is barely recognizable from just a few years ago. Aaron shares how his team is navigating breakneck change, massive expectations from leadership, and a vendor landscape that’s expanding faster than anyone can track. If you’ve ever fel...2025-06-1046 min

Pearls On, Gloves Off#69 - Why VCs Are Betting Billions On Legal TechYears before legal tech hit the mainstream, Jake Saper was already placing bets. As a General Partner at Emergence Capital, Jake helped fund foundational legal tech startups like Ironclad and SimpleLegal—long before most VCs would touch the sector. In this episode, Mary sits down with Jake to unpack his early insights and where he sees the industry heading next. From CLM to AI agents, they explore what’s real, what’s hype, and what buyers and founders should really be paying attention to. Jake isn’t just a savvy investor—he’s a pattern recognizer w...2025-05-2747 min

Pearls On, Gloves Off#68 - Law Firms Enter The AI Arms RaceTwo years ago, Max Junestrand was pitching his legal AI tool in Stockholm. Today, he leads one of the fastest-growing and most talked-about startups in the legal tech space. In this episode, Mary sits down with the CEO of Legora to unpack what’s really happening at the intersection of AI and the legal industry—and what’s coming next. In this episode: Zero to Ninety: How Legora grew from 3 co-founders in a tiny room to nearly 90 employees in under two years—and why growth at that pace is both exhilarating and challenging. The AI Arms...2025-05-1356 min

Pearls On, Gloves Off#67 - The Multinational CLOWhen Mary O’Carroll arrived at Goodwin, she didn’t expect to find a "General Counsel in Residence" — and certainly not one with the powerhouse career of Genevieve Kelly. In this episode, Mary sits down with Genevieve, whose career includes GC and CLO roles at household names like Panera Bread, Petco, and Dole Food Company. Together, they dive deep into what it really takes to lead legal functions inside massive global organizations — and what Genevieve has learned transitioning between companies, cultures, and leadership roles. In this episode: Homegrown GC: How Genevieve rose from assistant GC to GC...2025-04-2942 min

Pearls On, Gloves Off#66 - So you wanna be a GC?When your board asks, “Why this GC?”, you'd better have a good answer. That’s where Anne Kerwin Payne comes in. In this episode, Mary O’Carroll sits down with one of the most trusted names in legal executive search. As founder and managing director of Kerwin Associates, Anne has helped place legal and compliance leaders at some of the most innovative companies in the world. She knows what it takes to stand out—and what gets overlooked. They dive deep into what CEOs are really looking for in today’s legal hires, and why pedigree alo...2025-04-1547 min

Conversations with CarrollDr. Mary Ayers: From Stress to Success - How to Calm Your Mind and Achieve Your GoalsIt’s time to release self-doubt, ease anxiety, and EMBRACE our goals with CONFIDENCE. In this uplifting episode, we’re joined by the incredible Dr. Mary Ayers, who shares how tapping can help us shift our mindset, calm our nervous system, and move forward with ease! If you’ve ever felt stuck, overwhelmed, or discouraged by past attempts at change, this conversation will remind you that transformation doesn’t have to be a struggle—it can be gentle, empowering, and even joyful.Dr. Mary walks us through a guided tapping exe...2025-04-1530 min

Pearls On, Gloves Off#65 - What It Really Takes to Be a CLO TodayProducer’s Note: Oops—we hit a tech snag and the original episode got clipped. Here is the full version. Thanks for bearing with us! When April Miller Boise says she runs into burning buildings, she’s not exaggerating—she thrives in transformation. As EVP, Chief Legal Officer, and Corporate Secretary at Intel, April brings a rare blend of legal precision and big-picture business leadership to one of the most complex roles in the C-suite. In this episode, April sits down with Mary to unpack what it really takes to become a CLO today—and why it...2025-04-0647 min

Pearls On, Gloves Off#65 - What It Really Takes to Be a CLO TodayWhen April Miller Boise says she runs into burning buildings, she’s not exaggerating—she thrives in transformation. As EVP, Chief Legal Officer, and Corporate Secretary at Intel, April brings a rare blend of legal precision and big-picture business leadership to one of the most complex roles in the C-suite. In this episode, April sits down with Mary to unpack what it really takes to become a CLO today—and why it’s nothing like the GC roles of the past. They talk about building teams during chaos, navigating massive disruption, and why legal expertise alone won’t cut it.2025-04-0147 min

Pearls On, Gloves Off#64 - Why Playing by the Rules Won’t Get You PromotedToday, Mary sits down with Kathy Dockry, a seasoned leadership coach who has spent over 20 years accelerating the success of high-achieving professionals on their journey to executive leadership. Before stepping into the world of coaching, Kathy was a corporate powerhouse herself, rising to become CEO and North American President of a major British energy company. But she didn’t start there—her roots are in law. Having worked as a litigator in two large New York firms and serving as a general counsel before transitioning into operational leadership, Kathy understands firsthand the challenges legal professionals face as they...2025-03-1947 min

Pearls On, Gloves Off#63 - Is 2025 The Year Law Firms Finally Transform? - A Conversation with Matt Sunderman, CEO of Harbor GlobalWelcome to another episode of Pearls On, Gloves Off with your host, Mary O'Carroll, Chief Operating Officer at Goodwin. In this episode, Mary sits down with Matt Sunderman, CEO of Harbor Global, to explore the current state and future of legal transformation across law firms and corporate legal departments. Matt Sunderman brings over two decades of experience in the legal industry, leading Harbor Global, the newly branded combination of HBR Consulting, LAC Group, Wilson Allen, and others. His unique position at the intersection of law firms, corporate legal departments, and technology providers gives him invaluable insights into...2025-03-0449 min

Conversations with CarrollMary Elizabeth Hand: Breaking Barriers to Counseling - The Incredible Outreach Programs at NFCCIn this inspiring 3-part series with Nick Finnegan Counseling Center in Houston, Texas, I am delighted to be joined by one of NFCC’s incredible members, Mary Elizabeth Hand!Mary Elizabeth shares the powerful story behind the organization and its mission to make mental health services accessible to all. From overcoming personal grief to leading the center's growth, Mary Elizabeth discusses the programs, partnerships, and outreach efforts that have made a real difference in the community. She emphasizes the importance of affordable counseling, proactive care, and meeting people where they are, whether it's through sc...2025-02-2126 min

Pearls On, Gloves Off#62 - Is Legal Ops Losing Momentum?When Mary posted a question about the state of legal ops on LinkedIn, she didn't expect to spark such intense debate. But the responses revealed what many have been quietly wondering: has legal operations reached a turning point? In this episode, Mary sits down with Frances Pomposo, Senior Director of Legal Technology Solutions at Cisco, to dig into this thorny question. With her deep experience in tech companies and time on CLOC's board, Frances brings a unique perspective on where legal ops has been—and where it might be heading. In this episode: · The Unicor...2025-02-1845 min

Pearls On, Gloves Off#61 - If It's Scary, It's Good: How TravelPerk's GC is Reimagining Legal Services In this episode, Mary O'Carroll sits down with Andy Cooke, General Counsel at TravelPerk, a hyper-growth global tech unicorn providing business travel solutions. Andy, who previously built award-winning teams at Fnatic and Flash Entertainment, shares his innovative approach to legal operations and AI implementation. The conversation explores how legal departments can evolve beyond traditional service models to become true value creators in the age of AI. Topics: Early adoption of AI in legal operations and the evolution from "dumb chatbots" to sophisticated AI solutions The changing dynamics of client expectations and the "convenience economy" Data-driven insights...2025-02-0452 min

Pearls On, Gloves Off#60 - No-Redline Revolution: Redefining In-House Legal with Rippling GC Vanessa WuIn this episode, Mary sits down with Vanessa Wu, the General Counsel at Rippling—a fast-growing platform unifying HR, IT, finance, and more for businesses around the globe. From eliminating contract negotiations by design to harnessing AI for everyday legal work, Vanessa shares how she’s freeing up her team for the most important, high-level tasks. She also opens up about navigating a crisis when Silicon Valley Bank collapsed and Rippling had to hustle a weekend financing—all thanks to smart “North Star” planning long before the alarm bells rang. Topics: Maintaining a “no-redline” policy for 20,000+ customers—and...2025-01-2141 min

Pearls On, Gloves Off#59 - Lawyers vs. the Commute: Making the Office Worth It, with Emily Botello from CBRE“Flexibility is here to stay.” – Emily Botello In this episode, Mary chats with Emily Botello from CBRE about how the legal industry is reinventing its office spaces. From single-size offices and neighborhoods of shared desks to seamless technology and thoughtful change management, Emily shares what’s working, what’s not, and how legal teams are adapting to a world where no two days look the same. Topics: Redefining the office with single-size standards and more collaborative designs Setting “anchor” days and neighborhoods to encourage in-person connections Ensuring plug-and-play tech and easy reservations to match the convenienc...2024-12-3146 min

Pearls On, Gloves Off#58 - Open to Weirdness: Brian Israel on Leading Legal at Anthropic “Sometimes the right answer for Anthropic would be things that 99% of tech companies wouldn’t even consider. You have to be appropriately open to weirdness—not weirdness for the sake of weirdness, but tied to what we’re trying to achieve in the world.” —Brian Isreal, GC, Anthropic In this episode, Mary sits down with Brian Israel, General Counsel at Anthropic, to explore what it’s like to operate at the legal and cultural frontier of AI. From building a hypergrowth legal team to designing a legal “front end” that prioritizes user experience, Brian shares his perspective on...2024-12-1635 min

Pearls On, Gloves Off#57 - From Navy Pilot to General Counsel: IPOs and Legal Innovation with Phil MazzaraThis special episode was recorded live at Goodwin's Tech Retreat in San Francisco, where Mary sits down with Phil Mazzara, General Counsel of Astera Labs, to explore the evolving role of the general counsel in today's rapidly changing technological landscape. Phil's journey is nothing short of extraordinary. Before becoming an attorney, he spent over a decade on active duty as a Navy pilot, bringing a unique perspective to the legal field. With a JD/MBA from Stanford, Phil skipped the traditional law firm route and went straight in-house. Prior to joining Astera Labs, he served as General...2024-12-0355 min

THE GOLDEN TEMPLE PODCAST052: Connecting to Mary Magdalene with Sarah ElizabethIn this juicy episode i have sister Sarah Elizabeth speaking on how to connect to Mary Magdalene. Sarah shares a bit of her own journey and how Mary was there whilst healing through sexual abuse. In this episode unlock your true feminine nature. Have a deeper trust in yourself to surrender and let love in. Sarah also touches on Tropical Astrology and how that served until she started to receive the true soul Sidereal and how this has let more love and light in along her and clients path. Connect with Sarah here: ...2024-11-2658 min

Pearls On, Gloves Off#56 - Ending the Billable Hour: Chris Grant’s Mission to Transform Legal ServicesWelcome to another episode of Pearls On, Gloves Off with your host, Mary O’Carroll, Chief Operating Officer at Goodwin. Today, Mary dives deep with Chris Grant, Head of Legal Market Engagement at HSBC, to unravel the evolving landscape of the legal industry. Chris Grant isn’t your typical legal professional. Frustrated by the glacial pace of change in an industry resistant to innovation, Chris has spent his career challenging the status quo. From his early days in private practice to his current role at HSBC, he’s been a relentless advocate for efficiency and transformation in legal...2024-11-1950 min

Pearls On, Gloves Off#55 - Redefining Law Firms: Navigating Change with Legal Visionary Reena SenGuptaWelcome to another episode of Pearls On, Gloves Off with your host, Mary O’Carroll, Chief Operating Officer at Goodwin. In this episode, Mary sits down with Reena SenGupta, a longtime analyst, writer, consultant, and thought leader in the global legal industry with almost 30 years of experience. Reena’s journey is impressive. She is an entrepreneur and journalist who has developed some of the most influential rankings and programs in the legal world. She was instrumental in creating the Chambers and Partners Guides in the mid-90s and the Financial Times Innovative Lawyers Program, which is about to c...2024-11-0545 min

Pearls On, Gloves Off#54 - Navigating Successful Exits: Joe Hyrkin on Leading Issuu to a Nine-Figure Sale Welcome to another episode of Pearls On, Gloves Off with your host, Mary O’Carroll, Chief Operating Officer at Goodwin. In this episode, Mary sits down with Joe Hyrkin, Chief Executive Officer of Issuu, a leading digital publishing platform that’s transformed how content is shared and consumed online. With over 30 years of experience in startup and growth technology leadership across Silicon Valley, New York, Asia, and Europe, Joe brings a wealth of knowledge from early-stage ventures to IPOs and successful exits. Under his 11-year leadership at Issuu, the company expanded its product offerings, increased revenue and profi...2024-10-2242 min

Pearls On, Gloves Off#53 - Building the Law Firm of the Future: A Conversation with Goodwin’s Leaders Welcome to another episode of Pearls On, Gloves Off with your host, Mary O’Carroll, Chief Operating Officer at Goodwin. Today, Mary sits down with Goodwin’s leaders—Anthony McCusker, Chair, and Mark Bettencourt, Managing Partner—for an insightful conversation about the firm’s unique culture, its client-centric approach, and the future of the legal industry. Anthony McCusker is widely recognized as a preeminent adviser in corporate securities and partnership laws, with a primary focus on advising technology companies and their investors. He chairs the firm’s Executive Committee and is a member of its Management Committee and Allocati...2024-10-0842 min

Pearls On, Gloves Off#52 - From Improv to AI: HubSpot CLO Alyssa Harvey DawsonWelcome to another episode of Pearls On, Gloves Off with your host, Mary O’Carroll, Chief Operating Officer at Goodwin. After a brief hiatus, we’re back, and this episode features a fascinating conversation with Alyssa Harvey Dawson, Chief Legal Officer at HubSpot. With over 20 years of experience leading legal teams at major companies like Gusto, Sidewalk Labs, Netflix, and Autodesk, Alyssa shares her insights on navigating AI challenges, the evolving role of legal leadership, and what it takes to build strong legal operations in today’s complex, tech-driven landscape. In this episode: · The evolving ro...2024-09-2442 min

Pearls On, Gloves Off#51 - Mary’s Next Big Move and Life Lessons with Leslie Henthorn from Ironclad Welcome to another episode of “Pearls On, Gloves Off,” where we dive deep into the challenges and innovative strategies within the legal and corporate world. In this episode, we flip the tables. Mary O'Carroll, the powerhouse host you've come to know, becomes the guest as Ironclad's Chief Marketing Officer, Leslie Henthorne, steps in to host. This episode is filled with heartfelt reflections, career insights, and a look at what’s on the horizon for Mary. Mary and Leslie dig into: Mary’s Career Journey: From her start in finance, navigating the world of legal operations, and her...2024-08-1336 min

Pearls On, Gloves Off#50 - Career Transitions and The Keys to Team Building with Mick Cox from Procore TechnologiesWelcome to another episode of “Pearls On, Gloves Off,” where we dive deep into the challenges and innovative strategies within the legal and corporate world. Today, Mary is joined by Mick Cox, the VP of Legal Operations at Procore Technologies. They dive deep into the evolution of legal operations and the dynamic journey of growing a legal team from scratch. They explore the challenges and triumphs faced while going through career transitions and the strategies for thriving in high-growth environments. In this Episode: Career Transitions: Mick shares their journey from Salesforce to UC and then Proc...2024-08-0741 min

Pearls On, Gloves Off#49 - Innovating Legal Ops with Andrew Krug from TwitchWelcome to another episode of “Pearls On, Gloves Off,” where we dive deep into the challenges and innovative strategies within the legal and corporate world. Today, our guest is Andrew Krug, Head of Legal Operations at Twitch, the video live streaming service known for its focus on video game live streaming and esports competitions. Andrew brings a wealth of experience from diverse industries including technology, healthcare, defense, and gaming, making him a unique leader in legal operations. In this Episode • The importance of program management skills in legal operations. • Shifting from traditional legal functions to a more integrated, data-driven approach. • The critical r...2024-07-2439 min

Pearls On, Gloves Off#48 - CLOC Presidents Roundtable, with Jenn McCarron and Mike HavenWelcome to another episode of “Pearls On, Gloves Off,” where we dive deep into the challenges and innovative strategies within the legal and corporate world. Today, we bring together all three past and current CLOC presidents: Jenn McCarron, Mike Haven, and Mary O’Carroll. They discuss everything from Legal Ops, to AI, blockchain, and the meaning of life. In this Episode • The history of legal ops & what is Legal Ops 3.0? • Shifting from financial management to a more integrated, data-driven approach • What skills are most in demand today • Commiserating about experiences and...2024-07-0356 min

Pearls On, Gloves Off#47 - Thinking Upstream: Strategic Legal Leadership with GC Matt CampobassoWelcome to another episode of “Pearls On, Gloves Off,” where we dive deep into the challenges and innovative strategies within the legal and corporate world. Today, our guest is Matt Campobasso, the General Counsel and Corporate Secretary at Enfusion, a fintech company revolutionizing investment management through its cutting-edge software solutions. About the Guest Matt oversees the legal function at Enfusion, ensuring the company’s interests are protected while managing legal risks effectively. Known for his proactive approach, Matt embodies the principle that preventing problems is far superior to solving them. His role extends beyond legal adviso...2024-06-1947 min

Pearls On, Gloves Off#46 - Communicate Better at Work with Misha Glouberman, Author, Coach & AdvisorIn this episode of Pearls On, Gloves Off, Mary is joined by Misha Glouberman, an acclaimed author, advisor, and coach who excels in the art of effective communication and managing difficult conversations. Together, they explore the intricate dance between analytic thinking and emotional understanding in the workplace. Mary and Misha delve into: • Effective Communication: Misha underscores the critical importance of balancing analytical and emotional aspects in communications, focusing on real-world business problems that stem from human challenges like miscommunication and conflict avoidance. • The Human Element in Business: They discuss how most organizational issues are...2024-06-0543 min

Pearls On, Gloves Off#45 - Mary's Thoughts on CLOC Global Institute '24Special Bonus Episode! Mary goes solo to share her thoughts following CLOC Global Institute (CGI) 2024, answering your burning questions in a special AMA format. Questions: What felt different to you about this year’s CGI? What are your thoughts on where we are with AI? How can there be so many CLMs? Can you recap what you said in your speaking sessions? What comes next? Mary dives into the unique aspects of this year's event, the evolving role of AI in legal operations, and the market dynamics surrounding Contract Lifecycle Management (CLM) systems. She also recaps her speaking sessions on glo...2024-05-2425 min

Pearls On, Gloves Off#44 - Change and Innovation in the Age of AI with Ashley John, Head of Legal Ops at Anglo AmericanNote from producer: This is an updated version that addresses an audio issue in the original. Thanks for bearing with us. In this episode of Pearls On, Gloves Off... Mary and Ashley John dig into the dynamic world of legal operations. Ashley, the Head of Legal Operations at Anglo American, brings a unique perspective from his background in mining and geology to his strategic role in a global mining giant. Key Highlights: Introduction to Ashley John: Transitioning from geology to legal ops. Establishing a strategic vision in a multinational team.2024-05-2347 min

Pearls On, Gloves Off#44 - Change and Innovation in the Age of AI with Ashley John, Head of Legal Ops at Anglo AmericanIn this episode of Pearls On, Gloves Off... Mary and Ashley John dig into the dynamic world of legal operations. Ashley, the Head of Legal Operations at Anglo American, brings a unique perspective from his background in mining and geology to his strategic role in a global mining giant. Key Highlights: Introduction to Ashley John: Transitioning from geology to legal ops. Establishing a strategic vision in a multinational team. State of Legal Ops: The contraction of senior roles. Has the industry delivered on its promise? Quick Wins...2024-05-2258 min

Pearls On, Gloves Off#43 - Creating Buy-In and Driving Efficiency with Anna Richards In this episode of Pearls On, Gloves Off, Mary O’Carroll sits down with Anna Richards, Director of Global Legal Operations at John Deere. With over 15 years of experience, Anna brings deep insights from companies like Autodesk, Zendesk, and Micron Technology.Mary and Anna dig into: Transitioning to John Deere: Anna details her onboarding journey, where Deere laid the groundwork by first understanding the role of legal operations and investing in its success. Unique Challenges: As one of the few remote employees, Anna shares the importance of relationship-building and progress-making despite her unique work arrangement. Diverse Roles: Anna reflects on her le...2024-05-0847 min

Pearls On, Gloves Off#42 - Strategic Solutions: Navigating Legal Operations Challenges with Dawn HinzIn this episode of "Pearls On, Gloves Off," Mary sits down with Dawn Hinz, legal operations leader at Avery Dennison. Together, they dive into the nuances of leading and transforming the legal ops landscape. In The Episode: Exploring Strategy and Improvement: Dawn’s role at Avery Dennison: strategy development, process enhancement, and resource optimization. She shares her methodologies in change management and the hurdles faced during large-scale tech implementations. Cultivating Success: The critical elements that foster a successful legal operations function—supportive culture, robust leadership, and the essential skills needed. Dawn discusses her approach to team building and the traits she...2024-04-2443 min

Pearls On, Gloves Off#41 - Breaking Glass and Taking Risks: Charlene Barone on Leadership in Legal OperationsIn this episode of Pearls On, Gloves Off, Mary O'Carroll welcomes the formidable Charlene Barone, currently steering the ship as the Director of Legal Operations at the New York Times. Charlene, with her rich history traversing from contracts manager to legal ops leader, brings a wealth of knowledge from both the startup world and the franchise legal landscape of Orange Theory Fitness. A Tale of Two Worlds: Mary and Charlene explore the contrasts and challenges f@aced in the legal departments of Orange Theory and the New York Times, highlighting the critical role of general counsel in championing innovation. Strategic...2024-04-1047 min

Pearls On, Gloves Off#40 - The Magic of Curiosity, with Chris Clearfield In this episode of Pearls On, Gloves Off, Mary O’Carroll sits down with Chris Clearfield, a true trailblazer in the world of leadership and management. As the CEO of Clearfield Group and the co-author of “Meltdown,” Chris brings a fresh take on how to lead through the chaos and complexity of today’s business landscape. Change Leadership, Not Management: Mary and Chris dig into why “change management” just doesn’t cut it. Chris suggests we need to shift our focus to “change leadership” - guiding people through the unknown, tackling fear head-on, building trust, and creating a space where ideas can flow fre...2024-03-2747 min

Pearls On, Gloves Off#39 - Mary's Guide to CLMIn this solo episode, Mary O’Carroll shares her insights on Contract Lifecycle Management (CLM). She explores: The Challenges of Contracts: Overview of common issues in contract processes and the potential for improvement. Ownership of CLM: Advocates for General Counsel to lead CLM processes, highlighting the strategic value of contracts data. Evolution of CLM Technology: From basic database systems to modern, comprehensive CLM solutions that facilitate collaboration and integration. Selecting a CLM Vendor: Tips on navigating the CLM market, the role of AI in CLM, and strategies for adoption. Implementation Strategies: Advice on aligning stakeholders, scoping requirements, and launching a su...2024-03-131h 06

Cracking Open with Molly CarrollEpisode 57: She’s Back! Dr. Mary Claire Haver Is Our Favorite Menopause GuruWe are fortunate to welcome back Dr. Mary Claire Haver, a menopause guru, for her second appearance on the podcast (in case you missed it, or want a refresher, go back to episode 39 to listen to our first conversation which is one of our most downloaded episodes ever!).Did you know that 1.2 billion women are going through menopause right now? In this episode, we delve into the prevalent misconceptions surrounding menopause. Dr. Haver sheds light on various aspects of this hormonal transition, including the misinformation surrounding hormones and cancer, and the staggering statistic that only 0.03...2024-03-0752 min

Pearls On, Gloves Off#38 - Legal Ops at Expedia: A Conversation with Mike Russell, Head of Global Legal Operations at Expedia GroupIn this compelling episode of "Pearls On, Gloves Off," Mary hosts Mike Russell, a seasoned expert in legal operations and legal technology with a career spanning over three decades. From the dawn of internet technology in law firms to the current emphasis on efficiency and innovation, Mike shares invaluable insights into the evolution of legal ops and tech. The Journey Through Legal Tech Evolution: Discover Mike's early experiences in the 90s with the advent of internet technology in law firms, shaping his profound understanding of legal operations, time billing, and the billable hour concept. Legal...2024-02-2846 min

Pearls On, Gloves Off#37 - From Military Police to Global Ops: Lessons in Leadership from Darek Kochman, Global Legal & Compliance Operations Leader at Kimberly-ClarkIn this episode of Pearls On, Gloves Off Episode: Leadership and Learning with Darek Kochman Mary O'Carroll talks with Darek Kochman, Director of Global Legal Operations at Kimberly-Clark Corp, about his journey from the military to leading global operations. Here’s what they cover: Diverse Background: Darek's path through the military, KPMG, and into legal operations showcases a non-traditional approach to leadership. Key Leadership Imperatives: Darek outlines his leadership principles: Culture: The importance of understanding organizational culture. Learning Velocity: The ability to quickly learn and adapt. Selfless Service: Leadership focused on coll...2024-02-1435 min

Pearls On, Gloves Off#36 - Embracing AI in Law: A Conversation with Andrew Perlman on the Future of the Legal ProfessionIn this episode of Pearls On, Gloves Off: Join Mary O'Carroll in a riveting conversation with Andrew Perlman, a visionary in law and technology. As the Dean and Professor of Law at Suffolk University Law School, Perlman is pioneering the future of legal innovation. AI's Legal Landscape: Perlman takes us through the evolution of AI in law, forecasting its transformative impact while addressing confidentiality concerns. Realistic Expectations for AI Tools: Dive into the practicality of AI – efficient, effective, but not flawless. A tool for better legal practices. Generative AI's Potential: Explore the untapped possibilities of AI in law, from drafting doc...2024-01-3143 min

Energy Medicine: Align Your Mind, Body, and Spirit!The Thyroid Pandemic for Midlife Women | Sheryl Carroll, Health CoachSheryl Carroll is an ex-banking professional turned Integrative Health Practitioner and Health Coach. The tragic passing of a close friend to bowel cancer in 2015, set Sheryl off on a mission to understand what “healthy” really meant. This was the catalyst to her finding her true passion in the world of integrative health. Her banking skills are now used to help women connect the health dots and resolve the things that are holding them back from living with radiant energy and feeling strong and sexy in both body and mind. She has a special interest in autoi...2024-01-2351 min

Pearls On, Gloves Off#35 - Victim Mindset, Impostor Syndrome, and Subconscious Beliefs - Kim Kokoska, Mary's Executive CoachIn this episode of Pearls On, Gloves Off Mary sits down with her own own executive coach, Kim Kokoska, for a deep dive into the psychology of self-perception and empowerment. Listen in as they unpack some transformative ideas: Victim vs. Observer Mindsets: dissecting the 'victim triangle', featuring the roles of victim, persecutor, and rescuer. They explore how we often oscillate between these roles in interactions. Embracing the Empowerment Triangle: Transitioning from victimhood, they introduce the 'empowerment triangle', a framework comprising the observer or creator, the asserter or challenger, and the nurturer or coach. T...2024-01-1745 min

Pearls On, Gloves Off#34 - Flex Talent For The Win! With Trista Engel & Jessica Markowitz, executive leaders at Paragon LegalMary O'Carroll welcomes the dynamic duo of Trista Engel and Jessica Markowitz, leaders at Paragon Legal and co-founders of Calyx Capital Partners. Both seasoned MBAs from the University of Chicago Booth Business School, they share insights on reinventing legal talent in today's fast-paced world. Flex Talent Revolution: Mary and her guests unpack the concept of flex talent. They argue it's not just an option but a necessity for modern legal departments. Key focus areas? Legal ops, tech tools, and yes, flexible talent! Right Sourcing 101: It's all about matching the task with the perfect resource. Mary...2024-01-0350 min

Cracking Open with Molly CarrollEpisode 52: Mary Celeste Beall Growing Through Grief, Blackberry Farm's Mary Celeste Beall"Believe in yourself, follow your gut, and never say never, you have no idea what you can do." These words of hope and inspiration from Mary Celeste Beall, mother of five children and proprietor of the Blackberry farm, are what we all need to hear during the holiday season.In 2016, Mary Celeste Beall's life took an unexpected turn when she lost her beloved husband, Sam, in a shocking ski accident. Just weeks later, her professional life also transformed when she was asked by her beloved father-in-law to be the proprietor of the legendary Blackberry Farm a...2023-12-2156 min

Pearls On, Gloves Off#33 - Legal Ops Is Not a Service Org! With Shiela Dusseau, Head of Legal Ops, Ferring PharmaIn this episode of "Pearls On, Gloves Off," host Mary O'Carroll sits down with Sheila Dusseau, whose transition from finance to legal operations has been nothing short of a masterclass in adaptability and strategic thinking. Busting Myths: Shiela and Mary debunk common misconceptions about legal ops. Sheila advocates for a shift in perspective, from seeing legal ops as mere 'support' to recognizing it as a crucial 'partnership' or 'collaboration' within the organization. The Transparency Imperative: A candid moment unfolds when Sheila recounts a conflict arising from a misinterpretation of her role, underscoring the necessity for...2023-12-2047 min

Pearls On, Gloves Off#32 - Ironclad CEO Jason Boehmig on Legal Ops & CLMIn this episode, I'm thrilled to sit down for an in depth conversation with the amazing Jason Boehmig, CEO of Ironclad. Here's what we cover: Jason’s Unique Path: Discover how Jason transitioned from investment banking to law, setting the stage for his future endeavors. The Birth of Ironclad: Jason delves into the origins of Ironclad, highlighting the pivotal moments and decisions. Community at the Core: The rise of the CLOC community and its significant impact on the legal tech world. Entrepreneurial Ups and Downs: Insights into the challenges and triumphs of starting and growing a company in th...2023-12-061h 16

Pearls On, Gloves Off#31 - Offshore Your Legal Ops and More Advice From Abigail Nornoo, Head of Legal Ops at Standard Chartered BankIn this episode, Mary interviews Abigail Nornoo, Global Head of Operations for Legal, CoSec & Investigative Services at Standard Chartered Bank. She spearheads a team of over 30 professionals, reshaping the landscape of legal ops. From Ghana to London: Abigail recounts her remarkable journey, detailing her transition from Ghana to the heart of London's banking scene, and the inception of her exhilarating career at Standard Chartered. Building from Scratch: Discover how Abigail pioneered the bank's legal ops function, tackling challenges head-on and expanding her role's scope through strategic innovation and leadership. A Diverse Role: As Head of...2023-11-2237 min

Pearls On, Gloves Off#30 - How Salesforce Does Legal Ops with Léo Murgel, SVP Legal at SalesforceIn this episode of Pearls On, Gloves Off, go behind the curtain of legal ops at Salesforce with their SVP of Legal and Corporate Affairs Léo Murgel. Topics: From IT mergers to legal ops, Léo discusses the transition Unveiling the pillars of legal ops support and strategy AI’s revolutionary role at Salesforce and the legal realm Legal ops duties—what they entail, their significance Léo’s personal anecdotes on shaping legal ops strategy The synergy of different teams working together Salesforce’s journey through digital transformation The strategic evolution of legal ops How Léo's team at Salesforc...2023-11-0845 min

Pearls On, Gloves Off#29 - Legal to COO, Centralizing vs. Decentralizing, and the Future of Legal Ops - Nitin Batra, Global COO for Citi Private Bank In this episode of Pearls On, Gloves Off, we delve into the world of corporate operations with Nitin Batra, the Global Chief Operating Officer for Citi Private Bank. We explore his career journey, shedding valuable light on the influence of his legal operations background, the intricacies of corporate management, and the future of both the private banking sector and legal operations as a career path. - Unpacking the transition from a role focused primarily on legal operations to a broader, revenue-generating function. - The ongoing debate - are business functions better when centralized or decentralized? - A glimpse into the f...2023-10-2536 min

Pearls On, Gloves Off#28 - Skipping the Firm, Finding a Mentor, Using GenAI - Stefan Nunn, Counsel at TravelPerkMary and Stefan Nunn unravel his journey from aspiring veterinarian to Legal Counsel at TravelPerk, highlighting the transformative power of legal operations, the innovative role of AI in the field, and the importance of entrepreneurial education and networking beyond the legal re From Vet Dreams to Legal Themes: A quirky leap from aspiring veterinarian to the legal counsel realm. Obstacles in the Legal Lane: The hurdles and exhilarating transition to legal operations. GW Pharmaceuticals and Self-Funding: Tales of contract administration and a self-funded legal practice course. Legal Ops - The Magic Wand: The transformative power of legal operations: think efficiency...2023-10-1134 min

Pearls On, Gloves Off#27 - Building Community, Reporting to CEOs, and Choosing Vendors with Sarah Irwin, Head of Legal at TinesIn this episode of Pearls On, Gloves Off: Community at its Finest. Dive into the Irish Tech General Council, chaired and founded by Sarah. The LinkedIn Guru. Sarah’s insightful pieces on legal operations and tech are a must-read. A Seat at the Table. Why GCs need to report directly to the CEO in a rapidly expanding company. Choosing a CLM Provider. Sarah's playbook for picking a contract lifecycle management provider. Plus, a golden scorecard and RFP template! Burnout and AI. Sarah’s perspective on lawyer burnout and the revolutionary role of AI in the legal space. The Power of Unit...2023-09-2745 min

Pearls On, Gloves Off#26 - Hosting Ironclad Live with La'Resa Young, Sunil Jamal, Charles HurrIn this special episode of Pearls On, Gloves off: This isn't your regular episode. It's a mashup of three scintillating conversations from the one and only contracts talk show, Ironclad Live, which Mary hosted in Dallas on September 7th. Dive in as Mary engages with legal luminaries from St. Jude Hospital, the Houston Texans, and L'Oréal. Conversation 1: St. Jude Hospital with La'Resa Young Mary and La'Resa highlight the heart and soul of St. Jude: its mission and the importance of fostering a spirited, fun culture. The duo dive into the digital renaissance at S...2023-09-1529 min

Cracking Open with Molly CarrollEpisode 46: Mary Pipher Brings Hope to AllToday's episode on the Cracking Open podcast is someone who I would consider a cherished guide in my professional journey over the last two decades. Mary Pipher, Ph.D. is a truly extraordinary psychologist who specializes in women, trauma, and the effect of culture on our mental health.I first came across Mary's work twenty years ago when I was teaching at an all-girls school in San Francisco. I was feeling lost on how to best provide emotional support to my students when they felt left out with friends, insecure about their bodies...2023-09-1452 min

Pearls On, Gloves Off#25 - Empowering Legal Ops Leadership with Alex Kelly at BrightflagOn this episode, Alex Kelly, Co-Founder and COO at Brightflag, joins Mary in the world of podcasting, legal operations and the evolving landscape of legal technology. Alex shares his experience running a podcast called "In-House Outliers," featuring conversations with legal leaders, including general counsels and legal operations professionals. The guests on his podcast mainly come from Brightflag’s customer base and community, with a focus on trailblazers and thought leaders in the legal ops industry. Alex talks about how the podcast serves as an educational platform, providing insights and lessons learned from experienced professionals to benefit the em...2023-08-3038 min

Pearls On, Gloves Off#24 - Digital Transformation in Legal Ops with Aine Lyons at VMwareOn this episode, Aine Lyons, Senior Vice President and Deputy General Counsel at VMware, joins Mary to talk about legal ops, her time at VMware and new technologies. More than a decade ago, Aine was approached by a former GC at VMware about taking on legal ops. She declined because she didn’t know anyone in legal ops and didn’t know anything about it. Times have certainly changed. Aine now sees a lot of movement in the industry surrounding digital transformation, with more companies adding chief transformation officers and legal transformation leads to their line...2023-08-1544 min

Pearls On, Gloves Off#23 - Engagement as a GC Superpower with Lisa Gilley at Higher LogicOn this episode, Lisa Gilley, Chief Legal Officer at Higher Logic, joins Mary to talk about, among other things, community and engagement and how the Higher Logic platform allows organizations to give their community a home where they can interact, share ideas, answer questions and stay connected. Engagement with customers is critical for customer retention in any community, and the legal community is no exception. True engagement ignites a community through the sharing of ideas and lighting a fire of excitement about an organization. Lisa works on a small, supportive and collaborative legal team, and...2023-08-0345 min

The Future Is Bright PodcastEp #20 Generative AI and the Coming Disruption with Mary O’Carroll and Craig KaterbergWith the fast pace that Generative AI models like Chat GPT have been expanding and improving, it has become quite clear that major disruptions are on the way for every single industry. And the legal industry is likely to be the first to face major disruptions due to these technological advances. Today, Mary O’Carroll,Chief Community Officer at Ironclad, lnc., and Craig Katerber, Chief Legal and Corporate Affairs Officer at Budweiser Brewing Company APAC, discuss generative AI and the impacts they expect it to have on the legal services industry. They also spend time talking about LegalOps, scaling te...2023-06-2749 min

Pearls On, Gloves Off#22 - Creating Technology for Legal Ops with Katherine Roseveare and Alex Herrity at AdidasOn this episode, Katherine Roseveare, General Counsel - Global Functions, Global Operations and Legal Solutions, and Alex Herrity, Director - Global Legal Solutions at Adidas, join Mary to talk about managing technology in a global setting, the creative mindset of their legal team and building out a legal tech department and team from scratch. They talk through their creation of new legal technology for the company, which is based on three pillars: technology, efficiency and engagement. The technology is for maintaining a large portfolio, efficiency is about making legal as efficient as possible and engagement is making...2023-06-2042 min

Pearls On, Gloves Off#21 - The Transforming Legal Ecosystem with Liam Brown at ElevateOn this episode, Liam Brown, Founder, Chairman and CEO at Elevate, joins Mary to talk about the evolving legal ecosystem, the importance of mentoring, the ways technology continues to help legal department professionals and much more. Liam talks about how his way of thinking about the legal ecosystem has changed over the years. He says the days are gone when business and law were completely separate, and they now work together in many different ways. He makes the argument that having a working understanding of legal issues is enough to solve many business problems and...2023-06-0644 min

Pearls On, Gloves Off#20 - How AI Tools Are Transforming the Legal Profession with Cai GoGwilt and Alex Su at IroncladOn this episode, Cai GoGwilt, Co-Founder and Chief Architect at Ironclad, and Alex Su, Head of Community Development at Ironclad, join Mary to talk about generative AI and its effect on the legal industry. ChatGPT can change how people work in many different industries, and legal is no exception. Cai sees this as a valuable tool for legal professionals, but he says there are a lot of shortcomings with the platform as it is today. One problem people are finding is that ChatGPT can generate very authoritative but completely wrong answers to questions fed into it. 2023-05-2346 min

Cracking Open with Molly CarrollEpisode 39: Dr. Mary Claire Haver Menopause Guru With the Galveston DietEverywhere I turn, people are talking about menopause. Finally! This phase of life that used to be ignored, or even considered shameful, is now getting its long overdue spotlight as a worthy wellness topic and normal rite of passage for women.Oprah recently produced a special with a panel of experts on the subject of perimenopause and menopause. Naomi Watts has helped create a line of holistic beauty & wellness products for menopausal women. And Dr. Mary Claire Haver is inspiring, educating, and empowering thousands of women to navigate this stage of life with...2023-05-1857 min

Pearls On, Gloves Off#19 - Transitioning From Pharma to Tech with Terrene Collins at PanasonicOn this episode, Terrene Collins, Director of Legal Operations and Chief of Staff to Chief Legal Officer at Panasonic North America, joins Mary to talk about her career path. Like many legal ops professionals, Terrene is seeing massive rate increases from law firms, and she is pushing back, as difficult as that might be. She will look at rates from prior years, and if she sees a budget-busting significant rate increase, sometimes as much as 20% or 25%, she will call the firm out. Terrene has worked in various industries including financial services, pharma and technology. She t...2023-05-0932 min

Pearls On, Gloves Off#18 - The Evolution of Legal Ops with Bob Mignanelli at HaleonOn this episode, Bob Mignanelli, VP/COO Legal at Haleon, joins Mary to talk about the ever-expanding role of the legal ops team, the ways he and his team contribute to strategic and tactical initiatives, and the importance of asking for an expanded role within the company. Bob sees the legal ops role as a crucial partner for many departments within a company but admits that sometimes leaders in those departments don’t share that vision. Whether it’s tech, finance, procurement, finance or HR, he believes he can contribute while looking at initiatives and strategic decisions thro...2023-04-0439 min

Pearls On, Gloves Off#17 - A Culture of Experimentation with Michele Lau at GoDaddyOn this episode, Michele Lau, Chief Legal Officer and Corporate Secretary at GoDaddy, joins Mary to talk about her career path, the evolution of the CLO role, and the company’s embrace of diversity, equity, inclusion, and belonging. One of the core values at GoDaddy is diversity, something that drew Michele to the company in the first place. The leadership team spends a great deal of time together defining their priorities to make sure they are in alignment with each other on their diversity goals. The GoDaddy legal team consists of around 90 people globally, and th...2023-03-2135 min

Pearls On, Gloves Off#16 - Humanizing Law Firm Work with Jason Barnwell at MicrosoftOn this episode, Jason Barnwell, General Manager for Digital Transformation of Corporate, External, and Legal Affairs at Microsoft, joins Mary to talk about his title. He describes it as being a professional cheerleader, meaning he is creating the vision for the future of the company. The way Jason sees it, law firms are starting to feel pressure to show value. The problem is value is determined by data and resources are needed to generate that data. They can’t show value without the resources. He talks about the difficulty of generating change at a company li...2023-03-0746 min

The Legal Ops PodcastDemystifying GPT and AI for lawyers with Mary O’Carroll and Cai GoGwiltInterest in artificial intelligence has skyrocketed in the past few months thanks to rapid advances in the GPT language model and, equally importantly, many vendors incorporating the model into their products and services. But what does this mean for the legal industry, both now and in the future? To answer this question we invited Mary O’Carroll and Cai GoGwilt onto the podcast. Mary is currently Chief Community Officer with Ironclad, a US-based contract lifecycle management vendor, as well as the immediate past president of the Corporate Legal Operations Consortium and the former Director of Legal Operations at...2023-03-0651 min

Pearls On, Gloves Off#15 - Private Practice vs. In-House with Mel Scott of MegaportOn this episode, Mel Scott, Senior Legal Counsel (Global) at Megaport, joins Mary to talk about her career path, which started in private practice and moved quickly to her current in-house role. Mel starts by talking about her podcast: Counsel - A Podcast for In-House Lawyers. One of the reasons Mel started the podcast is to share information and stories that she wished she had access to when she was first starting out in the industry. She spent three years in private practice before taking on an in-house role, and she explains the differences between...2023-02-2143 min

Pearls On, Gloves Off#14 - Reinventing Law Firm Leadership with Scott Westfahl at Harvard Law SchoolOn this episode, Scott Westfahl, Professor of Practice and Faculty Director of Executive Education at Harvard Law School, joins Mary to talk about his career journey since graduating from Harvard Law School in 1988, including his time at McKinsey and then at Goodwin Proctor before returning to Harvard where he occupies his current post. Scott talks about the importance of feedback for growth in the legal world which is something he learned from the consulting world. This can be either in the moment or at the end of a project, but he believes that feedback and extensive coaching...2023-02-0744 min

Pearls On, Gloves Off#13 - A Surprising Love for Procurement with Lesley Garafola at BaringsOn this episode, Lesley Garafola, Managing Director, Global Head of Procurement and Vendor Management at Barings, joins Mary to talk about her career history and how it led her to fall in love with procurement, much to her surprise. Lesley began her career at Wells Fargo as a paralegal, with the intention of going to law school. Then she started analyzing data and organically growing the operations side of the legal department and fell into legal ops. Now she heads up procurement, which she finds both fascinating and exciting. The biggest challenge she faced in...2023-01-2438 min

Pearls On, Gloves Off#12 - Legal Life in the NFL with Jill Kelley of the New York JetsOn this episode, Jill Kelley, VP of Legal Affairs at the New York Jets, joins Mary to talk about the many twists and turns in her career which eventually led to her position with the New York Jets. Something that might surprise people is just how small the legal department is at the Jets. It consists of Jill and a paralegal, so it’s a department of two. As Jill says, it is a highly visible and famous organization but, behind the scenes, the legal department is very much a mom-and-pop operation. Jill's day-to-day work fo...2023-01-1039 min

Pearls On, Gloves Off#11 - Being a Legal Ops Pioneer with Reese Arrowsmith of the Campbell Soup CompanyOn this episode, Reese Arrowsmith, VP, Head of Legal Operations at Campbell Soup Company joins Mary to talk about his career in legal ops that started before legal ops existed. We talk about his time in early legal ops software, long before we called it legal ops. This included selling matter management software in the late 90s and early 2000s and building a system for The Home Depot in 2003 that integrated with the legal department. We also talk about the importance of collaboration and open communication in a legal ops department. This means everyone, from...2022-12-2045 min

Pearls On, Gloves Off#10 - Using Tech for Efficient Legal Ops with Lisa Mango at One MedicalOn this episode, Lisa Mango, General Counsel at One Medical, joins Mary to talk about her career journey, through her move to the Bay Area for litigation work, which expanded into an in-house position, to her current role at One Medical today. Now, as a tech-enabled healthcare disruptor, Lisa has to pull on all her experience and knowledge just to deal with the regulations in healthcare that don’t apply to many non-regulated industries. She has done product work, privacy work, transactional law and has spent her whole career expanding her knowledge set as a me...2022-11-2943 min

Pearls On, Gloves Off#9 - Airtable’s Ryan Marks Talks Tech Tools for More Efficient LegalOpsIn this episode, Ryan Marks, Head of Legal at Airtable joins Mary to talk about all ways to create an efficient LegalOps department, the importance of data, and how to avoid the reputation as the “Department of No.” Ryan started his career in litigation, working on a variety of different cases over the course of several years. While doing this, he realized that instead of solving problems by working backward with litigation, he wanted to help clients use legal means to avoid those problems in the first place. As the first legal hire at Airtable, Ryan...2022-10-2639 min

Pearls On, Gloves Off#8 - General Counsel Shana Simmons Describes Her Impressive Career in Law and LegalOpsOn this episode, Shana Simmons, General Counsel at Everlaw, joins Mary to talk about Shana's career journey. From how Shana got a job as a law firm associate in London to why she left that job and moved to California to work as a contract manager at Google. Shana waxes lyrical about her deep love for Google and what it was like to work at a company that was growing so rapidly. She also shares the tools and skills Shana learned at Google and why she didn't learn them as a lawyer, such as building and...2022-09-2743 min

Pearls On, Gloves OffGeneral Counsel Shana Simmons Describes Her Impressive Career in Law and LegalOpsOn this episode, Shana Simmons, General Counsel at Everlaw, joins Mary to talk about Shana's career journey. From how Shana got a job as a law firm associate in London to why she left that job and moved to California to work as a contract manager at Google. Shana waxes lyrical about her deep love for Google and what it was like to work at a company that was growing so rapidly. She also shares the tools and skills Shana learned at Google and why she didn't learn them as a lawyer, such as building and...2022-09-2743 min

Pearls On, Gloves Off#7 - CLO Extraordinaire Niki Armstrong Talks Optimizing, Automating, Innovating, and Scaling Legal OpsIn this episode, Mary is joined by her friend Niki Armstrong, Chief Legal Officer & Corporate Secretary at Pure Storage, to talk about optimization and innovation in the legal ops space. Niki has had a long and successful career, first as a lawyer and now as a CLO. She runs through her career and how she got to her current position. Then she and Mary walk down memory lane and talk about how their 20-year friendship started at a poorly put-together event in San Francisco. Niki also recounts her time on Richard Bra...2022-09-1340 min

Pearls On, Gloves OffCLO Extraordinaire Niki Armstrong Talks Optimizing, Automating, Innovating, and Scaling Legal OpsIn this episode, Mary is joined by her friend Niki Armstrong, Chief Legal Officer & Corporate Secretary at Pure Storage, to talk about optimization and innovation in the legal ops space. Niki has had a long and successful career, first as a lawyer and now as a CLO. She runs through her career and how she got to her current position. Then she and Mary walk down memory lane and talk about how their 20-year friendship started at a poorly put-together event in San Francisco. Niki also recounts her time on Richard Bra...2022-09-1340 min

Pearls On, Gloves Off#6 - Fergus Speight and Jenny Hacker of Royal London Discuss Legal Ops and Tech in the UK vs. the USIn this episode, Mary is joined by Fergus Speight, General Counsel at Royal London, and Jenny Hacker, Head Of Operations - Legal & CoSec at Royal London, to talk about how they created and innovated a legal ops department before it was an established industry. Fergus explains how he started to see problems in the legal processes at Royal London but lacked the creative thinking to come up with innovative solutions. So he looked to his team and saw Jenny, who has a mind for innovation and the ability to bring ideas to life. Jenny discusses...2022-08-3047 min

Pearls On, Gloves OffFergus Speight and Jenny Hacker of Royal London Discuss Legal Ops and Tech in the UK vs. the USIn this episode, Mary is joined by Fergus Speight, General Counsel at Royal London, and Jenny Hacker, Head Of Operations - Legal & CoSec at Royal London, to talk about how they created and innovated a legal ops department before it was an established industry. Fergus explains how he started to see problems in the legal processes at Royal London but lacked the creative thinking to come up with innovative solutions. So he looked to his team and saw Jenny, who has a mind for innovation and the ability to bring ideas to life. ...2022-08-3047 min

Pearls On, Gloves Off#5 - Deloitte’s Mark Ross Dives Deep Into CLM TechnologyIn this episode, Mary is joined by Mark Ross, Principal and Co-Leader at Deloitte Legal Business Services, to discuss his impressive career and his best practices in the legal ops space. Mark began his career in England as a personal injury lawyer before emigrating to the US. Here he started his career in legal ops to avoid taking the California Bar Exam. Since then, he has become a powerhouse in the industry. Mark discusses his methods for convincing reluctant leadership to invest in the legal ops side of the business. He de...2022-08-1646 min

Pearls On, Gloves OffDeloitte’s Mark Ross Dives Deep Into CLM TechnologyIn this episode, Mary is joined by Mark Ross, Principal and Co-Leader at Deloitte Legal Business Services, to discuss his impressive career and his best practices in the legal ops space. Mark began his career in England as a personal injury lawyer before emigrating to the US. Here he started his career in legal ops to avoid taking the California Bar Exam. Since then, he has become a powerhouse in the industry. Mark discusses his methods for convincing reluctant leadership to invest in the legal ops side of the business. He de...2022-08-1646 min

Pearls On, Gloves Off#4 - Dr. Larry Richard Explains Lawyer Personalities and PsychologyIn this episode, Mary is joined by her friend Dr. Larry Richard, Founder & Principal Consultant at LawyerBrain LLC, to talk about all things lawyers. Many who work in legal operations, or anywhere dealing with contracts, often feel frustrated by their lawyer colleagues, leading to a lot of bad jokes and poor communication. To help, Larry explains the psychology behind a lawyer’s brain, and why they are the way they are. He then shares ways to communicate with them in a manner that they will respond to more agreeably. Larry breaks down t...2022-07-2648 min

Pearls On, Gloves OffDr. Larry Richard Explains Lawyer Personalities and PsychologyIn this episode, Mary is joined by her friend Dr. Larry Richard, Founder & Principal Consultant at LawyerBrain LLC, to talk about all things lawyers. Many who work in legal operations, or anywhere dealing with contracts, often feel frustrated by their lawyer colleagues, leading to a lot of bad jokes and poor communication. To help, Larry explains the psychology behind a lawyer’s brain, and why they are the way they are. He then shares ways to communicate with them in a manner that they will respond to more agreeably. Larry breaks down t...2022-07-2648 min

Pearls On, Gloves Off#3 - Mike Haven Talks About Transitioning From Law Partner to Legal Ops ExtraordinaireIn this episode of Pearls On, Gloves Off, Mary is joined by Mike Haven, Senior Director, Associate General Counsel, and Head of Legal Operations at Intel, to talk about how he went from being a partner in a law firm to filling Mary’s shoes as the President of CLOC. Being close friends, Mary and Mike spend some time catching up and raving about the new Top Gun movie before diving into the real conversation. Before becoming a LegalOps extraordinaire, Mike had a very successful career as a partner at a law firm. He talks abo...2022-07-1245 min

Pearls On, Gloves OffMike Haven Talks About Transitioning From Law Partner to Legal Ops Extraordinaire In this episode of Pearls On, Gloves Off, Mary is joined by Mike Haven, Senior Director, Associate General Counsel, and Head of Legal Operations at Intel, to talk about how he went from being a partner in a law firm to filling Mary’s shoes as the President of CLOC. Being close friends, Mary and Mike spend some time catching up and raving about the new Top Gun movie before diving into the real conversation. Before becoming a LegalOps extraordinaire, Mike had a very successful career as a partner at a law firm. He talks abo...2022-07-1245 min

Pearls On, Gloves Off#1 - Ironclad’s Alex Su Talks TikTok, Trolls, and Career ChangesIn this episode, Mary is joined by Alex Su, Head of Community Development at Ironclad. Alex is somewhat of a celebrity in the legal operations field; his TikTok account @legaltechbro has nearly 75,000 followers. Alex talks about his success on social media, where he gets his ideas, and how he deals with trolls. He goes into detail about the advantages of TikTok versus LinkedIn and explains how the communities on each platform are different. As a former lawyer, Alex’s career hasn’t gone the way he thought it would. He recounts his de...2022-06-1041 min

Pearls On, Gloves OffWhat to Expect from the Pearls On, Gloves Off PodcastSmooth operations keep businesses afloat, but what makes them successful? Join Mary O’Carroll on her new podcast, Pearls On, Gloves Off, where she is not holding back. Mary is diving into the nitty-gritty of what it takes to run high-performing businesses. Mary will be joined by leaders of some of today’s best high-performing businesses for insightful conversations about what it takes to run one of these businesses. Mary O’Carroll spent 13 years as Director of Legal Operations at Google, 11 years as President at CLOC, and she is now Chief Community...2022-06-0702 min

Pearls On, Gloves OffIronclad’s Alex Su Talks TikTok, Trolls, and Career ChangesIn this episode, Mary is joined by Alex Su, Head of Community Development at Ironclad. Alex is somewhat of a celebrity in the legal operations field; his TikTok account @legaltechbro has nearly 75,000 followers. Alex talks about his success on social media, where he gets his ideas, and how he deals with trolls. He goes into detail about the advantages of TikTok versus LinkedIn and explains how the communities on each platform are different. As a former lawyer, Alex’s career hasn’t gone the way he thought it would. He recounts his de...2022-06-0641 min

Pearls On, Gloves Off#2 - Director of Legal Operations at Netflix, Jenn McCarron, Breaks Down Her Impressive CareerIn this episode, Mary is joined by her long-time friend Jenn McCarron, Director of Legal Operations and Technology at Netflix. The pair discuss Jenn’s career trajectory, the growth of legal ops, and the massively successful CLOC event they attended recently. Jenn takes us through the timeline of her career. Starting from when she was a child and wanted to be a cartoonist all the way to her present role as the director of legal operations at the world’s largest streaming platform. Jenn provides great insight into the benefits of creativity in the legal ops s...2022-06-0654 min

Pearls On, Gloves OffDirector of Legal Operations at Netflix, Jenn McCarron, Breaks Down Her Impressive CareerIn this episode, Mary is joined by her long-time friend Jenn McCarron, Director of Legal Operations and Technology at Netflix. The pair discuss Jenn’s career trajectory, the growth of legal ops, and the massively successful CLOC event they attended recently. Jenn takes us through the timeline of her career. Starting from when she was a child and wanted to be a cartoonist all the way to her present role as the director of legal operations at the world’s largest streaming platform. Jenn provides great insight into the benefits of creativity in the legal ops s...2022-06-0654 min

Pearls On, Gloves OffWelcome to Pearls On, Gloves OffSmooth operations keep businesses afloat but what makes them successful? Join Mary O’Carroll on her new podcast, Pearls On, Gloves Off, where she is not holding back. Mary is diving into the nitty-gritty of what it takes to run high-performing businesses. Mary will be joined by leaders of some of today’s best high-performing businesses for insightful conversations about what it takes to run one of these businesses. Mary O’Carroll spent 13 years as Director of Legal Operations at Google, 11 years as President at CLOC, and she is now Chief Community Officer at Ironclad. She kno...2022-04-2300 min

Ask E. JeanE. Jean Carroll v. Donald J. TrumpAccording to the excellent book, Plaintiff in Chief: A Portrait of Donald Trump in 3,500 Lawsuits, James Zirin writes that Trump has sued or been sued over 3,500 times. Many people put that number around 4,000, so chances are pretty good that you may be looking for advice on suing the ex-president. I am here to help: What You Need To Go To Court1. A Confidence BoosterThis is Sebastian, Mary Trump’s African Grey Parrot. “A toddler with a can opener attached to his face,” is how Mary describes him. But let me tell y...2021-12-111h 22

The Legal Ops PodcastLegal Tech at Google with Mary O'CarrollHave you ever wanted to know what legal ops looks like at Google? Or are you curious about what the President of CLOC thinks about the future of legal ops? We sat down with the inspiring Mary O’Carroll, Director of Operations, Technology and Strategy for the legal department at Google and President of CLOC, the Corporate Legal Operations Consortium. Mary, Alex and Elliot discussed many topics concerning legal operations and technology, including: * Mary’s journey to becoming one of the most influential leaders in legal operations * The structure of legal ops...2021-03-1052 min

LeftFoot - Fresh Conversations on the Business of Law76: Creativity and the Legal Ecosystem with CLOC Leaders Connie Brenton (NetApp) and Mary O’Carroll (Google)Putting An End to the Mundane Today’s guests are not only leaders in the field of legal operations – but are on the forefront of transforming the legal ecosystem – through their leadership within CLOC – the Corporate Legal Operations Consortium. The first of two guests on Episode 76 is the Chief of Staff and Senior Director of Legal Operations at NetApp and CEO of CLOC, Connie Brenton. Connie has a JD and MBA, starting off her career in operations and subsequently legal operations at Sun Microsystems, Oracle and now NetApp. She’s passionate about the need for transformation...2017-08-2900 min

Mere RhetoricLee Ann Carroll: Rehearsing New Roles (NEW AND IMPROVED!)Welcome to Mere Rhetoric the podcast for beginners and insiders about the ideas, people and movements who have shaped rhetorical history. We have Samantha in the booth and I’m Mary Hedengren. Today I want you to do a little experiment for me. Think back to what you were writing five years ago. If you happen to be at your computer or the scrapbook of everything you’ve ever written, you can even pull up your writing. If not, just go ahead and meditate. Do you need a moment? It’s okay, I’ll wait. Now then—...2015-12-0506 min