Shows
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI to analyze customer conversations, breaking down organizational silos, and segmenting customers based on tasks and outcomes for more personalized strategies.Chapters:06:19 - Silos in organizations08:07 - Analyzing customer conversations10:23 - Identifying growth opportunities14:32 - Human and digital go...2024-08-0653 min
MASTERS OF BEAUTY with Anil Shah MD FACSEPISODE 20 : ALIGNING YOUR INNER & OUTER SELF w/ Masha KrolMasha Krol is an immigrant, entrepreneur and life coach with a track record of helping people develop an unwavering sense of self through sustainable, positive life change and alignment between their inner and outer worlds. She further has a special interest in neuropsychology, with a focus on successfully overcoming anxiety and depression, two elements closely tied to Parkinson's disorder. She dedicated a large part of her life to helping her mother fight Parkinson’s daily for the last 20 years.
Masha immigrated with her family from Belarus in 1992 with $5,000, without knowing a word of English. She was instrumental in...2022-01-0128 min