Shows
Diagnosing the Aftermarket A to ZMr. Baseball [E221]Thanks to our Partner, Pico TechnologyWatch Full Video EpisodeThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network...
2026-01-2821 min
Diagnosing the Aftermarket A to ZA Lesson from Parkway Drive: Diamonds That Choose to Stay Coal [217]Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeEpisode summaryMatt Fanslow pulls a lesson from an unexpected place: a Parkway Drive studio story involving Killswitch Engage’s Adam D. The band tried to force a new sound—clean vocals mixed with screams—and it just wasn’t working. The fix? Stop trying to be a different band and lean into what already fits.Matt ties that directly into shop life: not every shop needs to work on every vehicle type or take every job, and not...
2025-12-3114 min
Diagnosing the Aftermarket A to ZShop Culture: Having An Attitude As Giddy As a Child [E204]Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt Fanslow explores the complex relationship between passion, purpose, and the realities of working in the automotive repair industry. Inspired by a story of a successful businessman who rediscovers his childhood joy fixing bicycles, Matt reflects on how easily passion can fade — and what shop owners and managers can do to help their teams rekindle it.He tackles the classic debate of “follow your passion” versus “follow the money,” examines how shop culture and leadership can either nurture or crush enth...
2025-10-0122 min
Diagnosing the Aftermarket A to ZGauge vs Absolute Confusion [E203]Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt Fanslow takes on a common source of confusion in automotive diagnostics: pressure, vacuum, and the difference between gauge and absolute readings.What starts as a discussion on PSI and inches of mercury quickly expands into how technicians interpret scan tool PIDs, why definitions matter, and where misunderstandings creep in—especially in the U.S., where we often mix measurement scales. Along the way, Matt also detours (in true Matt fashion) into physics, quantum mechanics, and th...
2025-09-2421 min
Diagnosing the Aftermarket A to ZSuccess vs Time and Relativity [E201]Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this thought-provoking solo episode, Matt Fanslow tackles the complex and personal question: "What is success?" Drawing a fascinating parallel to Einstein's theory of relativity, Matt argues that there is no universal definition of success, just as there is no universal clock. Success, like time, is personal and relative.He explores how a "successful" outcome for a rookie technician (simply completing a complex job correctly) is vastly different from the definition of success for a seasoned master tech (high...
2025-09-1029 min
Diagnosing the Aftermarket A to ZDeveloping Diagnostic Skills with Matt Fanslow and Shaun O'Neill [E059] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn Our Episode Today:Many of our loyal listeners have heard me mention my older, little, brother Shaun, or you have heard me jesting with host of Diagnosing the Aftermarket A-Z, Matt Fanslow…Today you get to see us sit in the room and have a genuine conversation!I notice in my day-to-day interactions with aftermarket professionals, that many of the businesses I interact with are lacking a real diagnostic specialist on th...
2025-09-0855 min
Diagnosing the Aftermarket A to ZUnderstanding Psychosis: Symptoms, Support and Stigma [E199]Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt Fanslow and guest Margaret Light, a licensed marriage and family therapist, unpack common misconceptions around psychosis and psychopathy.The conversation also tackles the stigma surrounding mental health and stresses the importance of validation and empathy when supporting someone experiencing psychotic symptoms, rather than trying to argue or prove them wrong.Resources: NAMI - https://helplinefaqs.nami.org/article/286-how-can-i-help-my-loved-one-during-a-I am not sick I don't need help - https://www.nami.org/wp-content/uploads/2023/11/I_am_n...
2025-08-2754 min
Diagnosing the Aftermarket A to ZAre You Listening to Tom Brady? [E198]Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady.Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay attention. It’s not about football stats or Super Bowl rings—it’s about preparation, accountability, and being part of a team that wins together.What You...
2025-08-2025 min
Diagnosing the Aftermarket A to ZDiagnosing Legends: The Impact of Ozzy Osbourne and Hulk Hogan [E195]Thanks to our Partner, NAPA Autotech TrainingIn this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion, reinvention, and recognizing opportunities outside our comfort zones.Key Discussion Points1. Ozzy Osbourne: The Accidental Pioneer of Heavy MetalOzzy’s final...
2025-07-3030 min
Diagnosing the Aftermarket A to ZWhat We Can Learn From Jurassic Park [E194]Thanks to our Partner, NAPA Autotech TrainingMatt Fanslow dives into an unexpected but fascinating comparison between Jurassic Park and the auto repair industry, exploring themes of chaos theory, unintended consequences, and the importance of foundational knowledge. Drawing parallels from the iconic film (and Michael Crichton’s novels), Matt discusses how small decisions—like cutting corners or skipping fundamentals—can lead to big, unpredictable outcomes in business, careers, and life.Key Topics Discussed:"Your Scientists Were So Preoccupied With Whether They Could, They Didn’t Stop to Think If They Should"How the purs...
2025-07-2321 min
Diagnosing the Aftermarket A to ZTitan Sub, Challenger, and Data [E192]Thanks to our Partner, NAPA Autotech TrainingIn this thought-provoking episode, Matt Fanslow draws parallels between the tragic failures of the Titan submersible and the Space Shuttle Challenger and the common pitfalls in the automotive aftermarket industry. He discusses how ignoring expert advice, dismissing data, and letting ego drive decisions can lead to catastrophic consequences—whether in deep-sea exploration, space travel, or running a repair shop.Matt reflects on the importance of heeding warning signs, fostering a culture of curiosity, and making data-driven decisions to ensure business success and safety. He also shares insights on le...
2025-07-0920 min
Diagnosing the Aftermarket A to ZWhy Do We Really Use EGR? [E191]Thanks to our Partner, NAPA Autotech TrainingIn this technical deep-dive, Matt Fanslow tackles the misconceptions surrounding Exhaust Gas Recirculation (EGR) in modern engines. Far from just a NOx-reduction tool, EGR plays a critical role in thermal efficiency, throttling losses, and combustion control. Matt dismantles common myths (like "lean burns hotter") and explains why engineers use EGR—even as technology evolves.Key Topics CoveredEGR’s Real PurposeBeyond NOx reduction: How inert exhaust gases slow flame fronts, improve thermal efficiency, and reduce throttling losses.Why lean air/fuel ratios don’t burn h...
2025-07-0220 min
Diagnosing the Aftermarket A to ZAnalysis of the 2025 WrenchWay Technician Survey [E189]Thanks to our Partner, NAPA Autotech TrainingKey Takeaways:Survey Demographics & LimitationsSkewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.What Technicians WantProper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.Paid va...
2025-06-1830 min
Diagnosing the Aftermarket A to ZUbuntu: "I Succeed Because You Succeed." [E188]Thanks to our Partner, NAPA Autotech TrainingKey Takeaways:Ubuntu – What It MeansUbuntu is an African philosophy that translates to "I am because we are."It emphasizes collective success: "I succeed because you succeed."Matt discovered the concept through a documentary on the Boston Celtics.Lessons from the Boston CelticsThe Celtics’ success was built on teamwork, sacrifice, and shared goals.The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"Unlike professional athletes, most employees don’...
2025-06-0423 min
Diagnosing the Aftermarket A to ZMailbag Episode: Exhaust Gas Analyzers, Testing Catalytic Converters, and Troubleshooting ADAS [E187]Thanks to our Partner, NAPA Autotech TrainingIn this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.1. Who Do You Try to Emulate?Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce...
2025-05-2823 min
Diagnosing the Aftermarket A to ZReverse Benchmarking: Learning From What Others Do Poorly [E186]Thanks to our Partner, NAPA Autotech TrainingKey Discussion Points:What is Reverse Benchmarking?Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.Two interpretations:Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.Applying Reverse Benchmarking in Auto RepairCustomer...
2025-05-2119 min
Diagnosing the Aftermarket A to ZThe Hidden Advantages of ADHD [E185]Thanks to our Partner, NAPA Autotech TrainingMatt Fanslow discusses ADHD (Attention Deficit Hyperactivity Disorder), which he refers to as a neurodivergent condition. He highlights the negative aspects of the condition, such as inattentiveness, hyperactivity, and impulsivity, but also emphasizes the positive "superpowers" associated with it, including hyperfocus, creativity, problem-solving, empathy, and high energy levels. Fanslow suggests these positive traits can be particularly beneficial in the automotive industry and encourages listeners to seek support and potential treatment, while also discussing the nuances and evolving perspectives on ADHD diagnosis and management, including the role of medication and alternative strategi...
2025-05-1422 min
Diagnosing the Aftermarket A to ZJeepers Creepers [E184]Thanks to our Partner, NAPA Autotech TrainingKey Points & Takeaways:The Problem:A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.No functionality in either system post-repair.Initial Diagnosis:Verified the concern (instrument cluster lit up with warnings).Used an aftermarket scan tool (Snap-on Ultra) and found:ADAS control module had multiple DTCs for open/short circuits on all radar sensors.Parking aid module had similar codes for ultrasonic sensors.Vehicle was hit in the passenger rear, leading to replacement of the...
2025-04-3023 min
Diagnosing the Aftermarket A to ZProgramming Update [E183]Thanks to our Partner, NAPA Autotech TrainingShould a shop use factory tools or generic J2534 interfaces for programming?What are the computer hardware considerations for vehicle programming?What are the best ways for technicians to learn more about vehicle programming and improve their skills?Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing th...
2025-04-2329 min
Diagnosing the Aftermarket A to ZJohn Thornton Part 2 [E182]Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Me...
2025-04-1651 min
Diagnosing the Aftermarket A to ZMailbag Episode: Multimeters, Electrical Diagnostics and Drivability Tricks [E180]Thanks to our Partner, NAPA Autotech Matt Fanslow dives into listener-submitted questions, covering:Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).Scan tool advice for techs doing more drivability work.Timestamps:(00:00) – Intro (02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).Used Vantage/Vantage...
2025-04-0231 min
Diagnosing the Aftermarket A to ZLeadership Lessons From "The Shot" [E179]Thanks to our Partner, NAPA Autotech In this episode, Matt dives deep into the world of leadership, drawing an interesting parallel between basketball and the world of auto repair.In this episode, Matt discusses:The significance of March Madness and The Shot—not the Michael Jordan moments you might expect, but the shot in the 1992 NCAA tournament between Duke University and the Kentucky Wildcats.Insights into Coach Mike Krzyzewski's (Coach K) leadership style, particularly during high-pressure moments, and how it parallels the leadership needed in running a shop.How Coach K's calm, confidence, and abili...
2025-03-2624 min
Diagnosing the Aftermarket A to ZAutomotive Diagnostics, Badgers, and ADAS Calibration [E178]Thanks to our Partner, NAPA Autotech Matt Fanslow and Sean Tipping discuss the complexities and evolving terminology within the automotive diagnostic field, particularly regarding immobilizer systems and advanced driver-assistance systems (ADAS). They further explore challenges related to module identification, service information discrepancies, and the tools used in modern auto repair, including stories about acquiring specialized equipment and encountering frustrating technical issues.NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: ma...
2025-03-191h 03
Diagnosing the Aftermarket A to ZFuel Trims [E175]Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Introduction:Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot.Key Challenges in Discussing Fuel Tr...
2025-02-2634 min
Diagnosing the Aftermarket A to ZFord APIM and Jeep WCM Adventure [E173]Thanks to our Partner, NAPA Autotech In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios.Key Topics Covered:2013 Ford Edge SYNC System Connectivity IssueProblem: Intermittent cell phone disconnection from the SYNC system.Diagnostic Process:No DTCs (Diagnostic Trouble Codes) found.Matt linked his phone to the system and tested it without issues....
2025-02-1221 min
Diagnosing the Aftermarket A to ZTop Online Training Resources for Automotive Technicians [E172]Thanks to our Partner, NAPA Autotech Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wi...
2025-02-0528 min
Diagnosing the Aftermarket A to ZInsights Into Tragedy: Addressing Intimate Partner Homicide [E171]Thanks to our Partner, NAPA Autotech Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk.Thanks to our Partner, NAPA Autotech NAP...
2025-01-291h 18
Diagnosing the Aftermarket A to ZReal Mechanic Reacts: Google's Top Auto Repair Questions [E170]Thanks to our Partner, NAPA Autotech Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions.
2025-01-221h 06
Diagnosing the Aftermarket A to ZEntertaining My Granddaughter: Learning From Her Movies [E169]Thanks to our Partner, NAPA Autotech Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of...
2025-01-1521 min
Diagnosing the Aftermarket A to ZNegative Gatekeeping [E168]Thanks to our Partner, NAPA Autotech Matt Fanslow shares a story about a mother illustrating the concept of "negative gatekeeping." He connects this to the automotive industry, where subtle criticism of competitors can erode trust and damage customer relationships.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Ra...
2025-01-0818 min
Diagnosing the Aftermarket A to ZAuto Repair Tech Talk with Brin Kline [E167]Thanks to our Partner, NAPA Autotech Join us for a dynamic and unfiltered 'Ask Us Anything' Live Stream featuring Matt Fanslow and Brin Kline. This is your chance to get expert advice and insights from those who know the industry inside and out.Why This Matters:Continuing education and asking questions are critical to staying competitive in the ever-evolving automotive industry.Networking with peers and learning from experts can open doors to new ideas, solutions, and opportunities for growth.Watch Full Video EpisodeThanks to our Partner, NAPA Autotech
2025-01-011h 12
Diagnosing the Aftermarket A to ZStorytime and Modern Validation [E166]Thanks to our Partner, NAPA Autotech Matt Fanslow starts out reminiscing about a close call involving his Dad's "cardiac" event. He then brings up raising a son with ADHD and IED, and how he and his wife go to therapy together to learn how to better help him. He then weaves together some stories about his childhood and how validation worked for him, to then compare to modern times, and how there's little way for younger generations to actually be able to have such experiences; which leads to us needing to change our validation tactics....
2024-12-2526 min
Diagnosing the Aftermarket A to ZThe Job Shadow and the Education Mountain [E165]Thanks to our Partner, NAPA Autotech Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians. Show NotesJob Shadowing Experience (00:01:19)Student's Attire and Demeanor (00:02:32)Tour of the Shop (00:03:39)Understanding the Complexity of Automotive Work (00:05:09...
2024-12-1827 min
Diagnosing the Aftermarket A to ZKing Theoden and Being a Leader [E164]Thanks to our Partner, NAPA Autotech Matt Fanslow draws leadership lessons from King Théoden of Rohan in "The Lord of the Rings: The Two Towers." Matt explores themes of trust, fear, and alliances, paralleling Théoden's journey with the challenges faced by shop owners and leaders in the automotive industry. He emphasizes the importance of trusting the right advisors, seeking support, and fostering collaboration. By reflecting on Théoden’s transformation and battles, Matt provides valuable insights on effective leadership, resilience, and the power of unity in overcoming adversity.Show NotesThéoden's Condit...
2024-12-1130 min
Diagnosing the Aftermarket A to ZWhat Lies Beneath [E163]Thanks to our Partner, NAPA Autotech Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster empathy to build a collaborative work environment.Show NotesFrustrations in the Automotive Industry (00:01:11)Exploring Deeper Meanings (00:02:37)Music as Metaphor (00:03:41)Misunderstandings in Relationships (00:06:18)Management Perspectives (00:07:24)Seeking Understanding (00:08:31)Blame and Accountability (00:10:52...
2024-12-0419 min
Diagnosing the Aftermarket A to ZA Probing Question [E162]Thanks to our Partner, NAPA Autotech Show NotesBack Probing Overview (00:01:14)Challenges with Back Probing (00:02:29)Risks of Back Probing (00:03:48)Wire Gauge and Back Probing Challenges (00:05:03)Teeing Into Circuits (00:06:19)Concerns with Unplugging Connectors (00:07:34)Terminal Fretting Issues (00:09:45)Piercing Wires Discussion (00:11:56)Probing Tools for Piercing (00:13:12)Proper Aftercare for Piercing (00:14:16)Discussion of Probing Techniques (00:17:55)Live Webinar Announcement (00:19:10)"Ask Us Anything!" with Matt Fanslow and Brin Kline📆 Save the Date: Thursday, December 19th, 2024🕒 Time: 8:00 PM ESTRegister Here: https://streamyard.com/watch/M3JjMR53s5CtThanks to our Partner, NAPA Autote...
2024-11-2720 min
Diagnosing the Aftermarket A to ZBranding... like Yellowstone [E161]Thanks to our Partner, NAPA Autotech Matt Fanslow explores the themes of branding and employee culture, inspired by the TV show "Yellowstone." Matt emphasizes the importance of a culture where team members support each other, continuous skill improvement through training and the significance of mentorship. Show NotesDiscussion on "Yellowstone" (00:01:11)Branding in the Context of the Show (00:03:43)Employee Branding and Culture (00:05:15)Uniforms as Symbols of Value (00:06:34)Importance of Team Support (00:07:55)Continuous Improvement in the Workplace (00:10:35)Character Growth and Skill Development (00:12:52)Setting Expectations for Employees (00:14:13)Valuing Employee Contributions (00:16:55)Thanks to our Partner, NAPA...
2024-11-2019 min
Diagnosing the Aftermarket A to ZPoker Theory And Automotive Diagnostics With Rich Falco [E160]Thanks to our Partner, NAPA Autotech Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics.Show NotesWatch Full Video EpisodeDiscussion on Poker (00:01:02)Evolution of Poker Strategies (00:02:22)Game Theory and Diagnostics (00:04:35)Common Misunderstandings (00:12:07)Real-World Diagnostic Scenarios (00:13:26)Electric Vehicle Training (00:15:46)Power Window Diagnosis (00:16:44)Poker Predictions (00:18:05)Understanding Poker Players (00:19:01)Reading Opponents (00:20:14)Experience in Diagnostics (00:22:03)The Importance of Training (00:23:22)Shop Culture Changes (00:26:09)Technology in Poker (00:30:21)AI and Diagnostics (00:31:08)Access to Training Resources (00:32:07)Young Technicians' Knowledge (00:33:05)Poker vs. Automotive Diagnostics (00:33:24)Thanks to our Partner, NAPA Autotech
2024-11-1337 min
Diagnosing the Aftermarket A to ZThe Power of Curiosity [E159]Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. Show NotesCuriosity vs. Judgment (00:01:18)Scientific Method in Diagnostics (00:03:00)Understanding Electrical Systems (00:04:25)Preparing for New Technologies (00:07:01)Curiosity in Management (00:08:16)Exploring Performance Issues (00:09:39)Identifying Systemic Issues (00:13:05)Open Communication in the Workplace (00:14:12)Customer Interactions and Curiosity (00:15:29)Cultural Impact of Judgment (00:17:50)The Importance of Curiosity in Diagnostics (00:19:10)C...
2024-11-0622 min
Diagnosing the Aftermarket A to ZGreat Expectations with Margaret Light [E158]Matt Fanslow and licensed marriage and family therapist Margaret Light explore the theme of expectations in interpersonal relationships.Matt Fanslow shares a personal story about trying to surprise his wife and her friend with a thoughtful gesture that didn’t turn out as he’d hoped. This experience opens up a conversation about how expectations are shaped, highlighting the difference between clear and unspoken expectations and why direct communication is essential. They also discuss cultural influences on expectations and the value of ongoing dialogue to manage them effectively, ultimately promoting healthier relationships.Thanks to our Part...
2024-10-301h 07
Diagnosing the Aftermarket A to ZGeeking Out With The Motor Oil Geek [E157]Oil analysis expert Lake Speed Jr., "The Motor Oil Geek," explains the critical role of oil analysis in diagnosing engine health and performance. Lake Speed Jr. is the son of race car driver Lake Speed Sr.Lake Speed Jr.https://www.speediagnostix.comwww.youtube.com/@themotoroilgeekShow NotesDiscussion on Friction and Lubrication (00:00:45)Oil Analysis Services (00:02:12)Importance of Trend Analysis (00:03:13)Interpreting Oil Analysis Data (00:05:29)Evidence-Based Diagnosis (00:06:34)Identifying Head Gasket Leaks (00:07:22)Comparing Testing Methods (00:09:10)Experience in Oil Analysis (00:11:47)Early Detection of Engine Issues (00:12:43)Fuel Dilution Problems (00:13:18)Diesel Engine Challenges (00:17:11)Diagnostic Value of Oil Samples (00:18:55...
2024-10-2334 min
Diagnosing the Aftermarket A to ZIntegrity, Bias, and The Cobra Effect [E156]Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and in...
2024-10-1622 min
Diagnosing the Aftermarket A to ZDo You Want a Better Relationship with Clients & Employees? Go to Marriage Counselling! [E154]Thanks to our Partner, NAPA Autotech Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating...
2024-10-0230 min
Diagnosing the Aftermarket A to ZRapid Fire Questions with Tracy Capriotto [E153]Rapid Fire Questions with Tracy Capriotto!Watch Full Video EpisodeThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/...
2024-09-2547 min
Diagnosing the Aftermarket A to ZDiagnosing Truths About Tire Repair: Matt Fanslow Reacts to Consumer Video[E152]Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops. Show NotesWatch Full VideoPuncture Repair Procedures: https://www.ustires.org/sites/default/files/2021-10/Puncture_repair_handout_17_2.pdfTire Repair: What You Can and Cannot Repair on a Flat Tire: https://www.continental-tires.com/products/b2c...
2024-09-1814 min
Diagnosing the Aftermarket A to ZAuto Repair Profession and the WNBA vs Caitlin Clark [E151]Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields. Show NotesOut of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010...
2024-09-1126 min
Diagnosing the Aftermarket A to ZWhat Jorge Menchu Taught Me About Diagnostics [E150]Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays. Show NotesHiring New Technicians (00:01:05)Challenges of Answering Questions (00:02:19)Understanding Air Conditioning (00:03:37)The Importance of Foundational Knowledge (00:06:06)Richard Feynman's Insights (00:07:43)Diagnostic Processes Discussion (00:12:17)Jorge...
2024-09-0427 min
Diagnosing the Aftermarket A to ZMailbag: Should I Put In A Two Weeks Notice? [E149]Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential negative impact on future job references if notice isn't given.Show NotesThe Two Weeks Notice Question (00:01:10)Power Dynamics in Employment (00:02:16)Expectations of Notice (00:03:38)Severance Packages Discussion (00:04:50)The Balance of Notice and Severance (00:06:01)Consequences of Leaving Without Notice (00:07:15)The Hypocrisy of Notice Expectations (00:08:21)Severance Considerations (00:15:00...
2024-08-2822 min
Diagnosing the Aftermarket A to ZOld Yeller and the Aging Mechanical Specialist [E148]Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry.Show Notes Future Planning for Retirement (00:02:38)Physical Limitations and Career Transition (00:03:57)Service Advisor Role Challenges (00:05:03)Skill Development and Planning (00:06:19)Communication and Shop Support (00:10:14)Training and Skill Enhancement (00:11:24)Value of Diagnostics and Programming (00:17:29)Compensation Challenges for Mechanics (00:18:51)Training Resources (00:21:37)Management Training (00:22:56)Shifting Roles in Business (00:24:08)Generational Skill Gaps (00:25:16)Thanks to our Partner, NAPA...
2024-08-2127 min
Diagnosing the Aftermarket A to ZSocial Constructs...Game Theory...and Auto Repair [E146]Thanks to our Partner, NAPA AutotechMatt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions. Show NotesEconomics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058Dating Isn't Emotional R...
2024-08-0725 min
Diagnosing the Aftermarket A to ZMatt Fanslow's Top Labscopes [E145]Thanks to our Partner, NAPA AutotechReady for Matt Fanslow's Top Labescopes?Show NotesPicoScopeAESwave uScopeSnap-On Vantage ProThanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
2024-07-3132 min
Diagnosing the Aftermarket A to ZJust Fly the Darn Aircraft - Period! [E144]Thanks to our Partner, NAPA AutotechMatt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses personal and professional development in the automotive industry. He highlights the value of self-assessment, hard work, and continuous learning, and underscores the significance of training and mentorship.Flying the Plane Analogy (00:01:34)Facing Life's Challenges (00:02:47)Making Intentional Decisions (00:04:01)Learning from Tough Situations (00:05:21)Th...
2024-07-2428 min
Diagnosing the Aftermarket A to ZRebounding After Failure [E141]Thanks to our Partner, NAPA AutotechMatt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience. Show NotesA former employee (00:01:14) Discussion about a former employee's misconceptions about success in the automotive industry.Early career experiences (00:02:33) Details about Matt's upbringing on a farm, education, and early jobs at a Ford dealership.Challenges in the dealership environment (00:04:56) Struggles faced in adapting to the dea...
2024-07-0332 min
Diagnosing the Aftermarket A to ZBill Walton [E137]Matt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.Show NotesBill Walton's College Years (00:01:14) Bill Walton's NBA Career (00:02:48) Walton's Broadcasting Career (00:10:40) Walton's Philosophy and Legacy (00:14:02) NBA's 75 Greatest Players (00:20:50)Bill Walton's Legacy (00:22:00) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
2024-06-0523 min
Diagnosing the Aftermarket A to ZThat EVIL Word: Profit [E130]Matt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit. Show NotesThe association of profit with greed (00:00:11) Matt discusses the perception of profit as a negative concept and its association with greed in business.YouTube short "Farmer Does the Right Thing Shark Tank" (00:01:14) Matt talks about a YouTube short video featuring a farmer's product pitch on Shark Tank.Challenges in justifying pricing to customers (00:03:41) Matt discusses the dif...
2024-04-1719 min
Diagnosing the Aftermarket A to ZWhat Makes For a Great Class with Sean Tipping [E127]"Would you be willing to pay extra for certain classes?" Email Matt: mattfanslowpodcast@gmail.comEmail Sean: STmobilediag@gmail.comMatt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training. Show NotesThe Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians.Cloning (00:01:39) Calibrating Subaru(00:08:30)Characteristics of a GGr...
2024-03-271h 19
Diagnosing the Aftermarket A to ZHow Dating and Running a Shop Are Very Similar [E125]Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.Show NotesDating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions.Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's ap...
2024-03-1323 min
Diagnosing the Aftermarket A to ZMailbag: Why Won't My Techs Go To Training? [E119]In this episode of "Diagnosing the Aftermarket," host Matt Fanslow tackles the issue of motivating technicians to attend training. He shares personal experiences and the sacrifices he made to enhance his skills, acknowledging the difficulty of balancing training with work and family life. Matt discusses the intrinsic motivation required for technicians to seek training and the resistance some may have. He stresses the importance of continuous learning in the automotive industry and invites feedback on the topic. Show NotesSupporting intrinsically motivated technicians (00:02:18)Challenges of motivating technicians (00:04:23) Exploring potential reasons for technician resistance to training and a...
2024-01-3119 min
Diagnosing the Aftermarket A to ZAmbition vs Greed [E117]Matt Fanslow dives into personal territory, discussing his father's health and the impact it has had on his perspective. He reflects on the changing nature of his aspirations and the delicate balance between pursuing goals and being thankful for current blessings. Show Notes with Timestamps Father's Health Update (00:00:12) Matt discusses his father's health, including his assisted living, heart condition, and recovery.Changing Hopes and Wishes (00:02:34) Matt reflects on how his hopes and desires for his father's recovery have evolved over time.Gratitude vs. Ambition (00:06:36) Matt compares changing expectations for his father's recovery to the balance between gra...
2024-01-1720 min
Diagnosing the Aftermarket A to ZGood Grief with Margaret Light [E116]Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, dive into the complexities of grief. They discuss the inevitability of loss, the importance of acknowledging grief, and strategies for self-support during the grieving process, such as maintaining routines and honoring loved ones. They also cover how to support others who are grieving, offering practical help and emotional support. The conversation touches on the challenges of dealing with grief in the workplace and the need for understanding and patience. Additionally, they explore the concept of surrendering to grief and the dangers of using work or other distractions...
2024-01-101h 00
Diagnosing the Aftermarket A to ZThe Dreaded 4AM Phone Call: Family Emergency [E115]Matt Fanslow recounts the emotional journey of his father's sudden cardiac event days before Christmas 2023. He shares the shock and vulnerability felt during this crisis, the critical role of CPR performed by his brother, and the agonizing wait for medical updates. He describes the importance of empathy, direct communication from doctors, and maintaining hope amidst uncertainty. Matt's story underscores the fragility of life and the need to cherish every moment with loved ones.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube...
2024-01-0350 min
Diagnosing the Aftermarket A to ZJim Linder In Memoriam [E113]Matt Fanslow pays tribute to the late Jim Linder. Matt reflects on his experiences attending Linder's training classes and conferences, emphasizing the importance of continuous learning for technicians. Matt encourages listeners to remember influential figures in the automotive industry and to invest time in learning about their contributions. Show Notes with TimestampsJim Linder's Legacy (00:01:18) Jim Linder's contributions to the automotive industry, particularly in fuel injector services and solutions.Guru Classes and Training (00:06:17) Information about the week-long Guru Classes organized by Jim Linder, including the instructors involved, the location of the classes, and the impact they ha...
2023-12-1331 min
Diagnosing the Aftermarket A to ZThe Ripple Effect of Recognition: Lessons from Bill Hader [E111]Matt Fanslow discusses the importance of giving credit where it's due, using actor Bill Hader as an example. He links this to the automotive industry, emphasizing the need for managers and owners to acknowledge their employees' good work. Matt also highlights the significance of positive customer interactions and the role of humility, honesty, and modesty in enhancing a shop's reputation.Show NotesThe trend of giving credit (00:02:36) Bill Hader's interviews and his habit of giving credit where it's due, discussing the importance of acknowledging others' contributions.The struggle with giving credit in management (00:05:04) The difficulty that ma...
2023-11-2917 min
Diagnosing the Aftermarket A to ZMatt’s Mailbag: Hiring Bonuses, Flat Rate Pay and Building a Network of Friends [E110]Join Matt Fanslow as he answers some questions from his listeners in his 'mailbag.' Matt discusses the hiring bonus dilemma, compensation and profit sharing, the power of training, the flat rate pay system, book recommendations and how to create a network of industry peers. Have a question for Matt to answer? Email him at: mattfanslowpodcast@gmail.comShow NotesHiring Bonuses for New Techs (00:02:27) Discussion on the fairness and impact of hiring bonuses for new technicians and how it affects existing employees.Broken System of Compensation (00:04:58) Exploration of the different ways technicians are co...
2023-11-2236 min
Diagnosing the Aftermarket A to ZBehind the Scenes of the Industry's Premier Podcast [RR 900]Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way....
2023-11-1044 min
Diagnosing the Aftermarket A to ZBatteries, Diag Pay and Gwar, Oh My! [E108]"I know that if your pay structure is set up around production, you've already lost if you're hiring a diag tech."Recorded Live at AAPEX 2023, Matt Fanslow is joined by Isaac Rodell and Rich Falco. Together, they discuss battery reconditioning, hybrid vehicle repairs, the role of diagnostic technicians and their pay structure, the importance of reaching out for support and education, and a discussion on music and the process of building classes for automotive technicians.Show NotesHigh Voltage Tooling and Battery Reconditioning (00:02:59) The Importance of Diag Techs (00:15:52) The Role of Diag Techs in Sh...
2023-11-0857 min
Diagnosing the Aftermarket A to ZPsychology of Refusal to Evolve with Bryan Pollock [E107]"We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place.""The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this...
2023-11-011h 05
Diagnosing the Aftermarket A to ZKitchen Nightmares with Carm Capriotto [E106]Drawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'Show NotesWatch Full Video EpisodeWatching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle an...
2023-10-2543 min
Diagnosing the Aftermarket A to ZASE Renewal App Rant [E105]Matt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning. Show Notes: The purpose of the ASE Renewal App (00:01:16) Role of ASE as a test developer and administrator (00:02:30) The app's focus on continued education (00:03:45) EBenefits of continued education in the automotive industry (00:09:55) Understanding the purpose of the app and the role of ASE in question development (00:14:03) The ASE Renewal App and Question Flagging (00:17:41) Aging Questions and Exam Modernization (00:18:30) The Importance of Continued Learning and ASE Support (00:19:31) Thanks t...
2023-10-1824 min
Diagnosing the Aftermarket A to ZPSA: My Facebook Account was Hacked [E104]Matt Fanslow shares his frustrating experience with Facebook and its lack of customer support. On October 2nd he encountered issues with his account being hacked, password resets, and changing email accounts. Matt expresses disappointment in Facebook's lack of support and contrasts it with other platforms like Google and Amazon. He also emphasizes the importance of two-factor authentication and shares his surprise at discovering vulnerabilities that hackers can exploit.Show Notes with Timestamps:The background of the Facebook account (00:00:12) The usefulness of Facebook groups (00:03:18)Issues with Facebook account security (00:04:25) Facebook account being hacked multiple times and the ch...
2023-10-1126 min
Diagnosing the Aftermarket A to ZOpportunity Cost/Loss [E102]Matt Fanslow discusses the challenges and considerations of offering small engine repair services in an auto repair shop. He shares his personal experience with his grandparents' implement dealer and explains the low profitability of consumer-level products like chainsaws and lawn mowers. The concept of opportunity cost is emphasized, highlighting the potential loss of focusing on these additional services. He also discusses the challenges of finding parts for classic cars and the need to consider the opportunity cost when expanding services beyond auto repair.Show Notes:The challenges of offering small engine repair (00:02:21) The difficulties and considerations o...
2023-09-2720 min
Diagnosing the Aftermarket A to ZLegacy for Auto Repair Professionals [E099]Matt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.Show NotesLegacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.Crediting Sources (00:02:37) Ex...
2023-09-0624 min
Diagnosing the Aftermarket A to ZThinking About Getting Into ADAS? with Andrew Gonyou [E098]Matt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind s...
2023-08-3049 min
Diagnosing the Aftermarket A to ZUnintended Consequences: The Impact of Over Reliance on Databases and AI [E096]Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.The dangers of relying on databases and artificial intelligence (00:00:12) M...
2023-08-1624 min
Diagnosing the Aftermarket A to ZShop Foreman Frustrations with Bryan Pollack, Sean Tipping, and Matthew Skundrich [E095]Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.Show NotesThe challenges of remote diagnostics (00:00:48) Using TeamViewer for scan tool issues (00:02:33) The importance of starting over in diagnostics (00:04:17) The challenges of remote assistance (00:06:51)Overwhelming workload (00:07:41) Expectations and challenges of the shop foreman role (00:12:27)"Handling ever...
2023-08-091h 30
Diagnosing the Aftermarket A to ZBuying Your Boss's Shop with Matt Fanslow [E077] - Business By The NumbersIn this week's episode of Business by the Numbers, Hunt sits down with the knowledgeable Matt Fanslow (“Diagnosing The Aftermarket A-Z” Podcast) to candidly discuss the journey of buying his boss' shop such as:• Roadblocks in the Buying Process:• Influence of External Parties on Behaviors and Relationships• Personal and Financial Ramifications of Buying Your Boss' Shop: Explore the risks involved as Matt recounts his own experiences and lessons learned.Thanks to our partners, NAPA TRACS and PromotiveVisit NAPATRACS.com and GoPromotive.comPaar Melis and Associates – Accountants...
2023-08-0358 min
Diagnosing the Aftermarket A to ZScan Tool Webinar Live with Matt Fanslow, Keith Perkins, Tanner Brandt and Richard Falco [E094]Take a deep dive into the world of scan tools with Matt Fanslow, Keith Perkins, Tanner Brandt, and Richard Falco. Together they discuss choosing the right scan tool, maximizing scan tool usage, aftermarket vs. factory scan tools, the power of scan data, subscription fees, the future of diagnostics, AND MORE! Show Notes:Watch Full VideoThe best scan tool? (00:02:22) Discussion on the different types of scan tools and their suitability for specific tasks, such as graphing or coding.Factors to consider when choosing a scan tool (00:05:09) Consideration of the specific needs of the job, including the type of...
2023-08-021h 44
Diagnosing the Aftermarket A to ZMatt Fanslow's Top 5 Scan Tool List [E086]Matt Fanslow shares his top five recommended scan tools for repair shops and technicians. He emphasizes the importance of having the right tools for the job and recommends investing in multiple scan tools, each with strengths and weaknesses. • Factory Scan Tools (00:02:19) • Autel MaxiSys Series (00:05:25) • Topdon Launch Thinkcar (00:07:40) • Scan Tool Support (00:08:40) • Snap-On Scan Tools (00:12:42) • Autoland Scientech iScan Series (00:17:19) • Honorable Mentions (00:20:54) • Programming Q&A with Glen ForehandThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the...
2023-06-0724 min
Diagnosing the Aftermarket A to ZWhat Does It Take to Become an A-Tech in the Automotive Aftermarket Industry?What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees' training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.
2023-05-2553 min
Diagnosing the Aftermarket A to ZSeller BewareMatt Fanslow shares a recent interaction with a salesperson that wanted to help in the sale of the business. There were some warning signs, and with a call to an industry peer, Hunt Demarest, Matt stopped what could have been a costly mistake.
Watch Episode HERE
Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast
Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast
Show Notes:
Succession plan for Riverside Automotive- Matt buys out the current owner
Salesman stops into the shop offering consultation work (not automotive based)- consultant comes the next...
2022-12-0143 min
Diagnosing the Aftermarket A to ZThere is a Dr. in the House with Dr. Jamie Jackish [E050]Matt Fanslow Compares Work in the Bays, specifically Diagnostics to Health Care with Dr. Jamie JackishDo they have a diagnostic machineContinuous learningSkill gaps and educationAnalysis parallelsThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE
2022-09-2857 min
Diagnosing the Aftermarket A to ZHypocrisy: Check Yourself, Before You Wreck Yourself - Matt FanslowIt seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I'm joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer.
Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z
Key Talking Points
As a business owner, can y...
2022-08-1232 min
Diagnosing the Aftermarket A to ZThe Value of Exit InterviewsWe’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTubeMatt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous...
2022-06-0243 min
Diagnosing the Aftermarket A to ZThe Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow [E028]The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle FanslowPart 1 HEREThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE
2022-04-271h 44
Diagnosing the Aftermarket A to ZZero Turn Mowers - What Can We Learn [E023]Zero Turn Mowers - What Can We LearnMore blade timeMakes lawn maintenance quicker and more efficientUse the principles of the Zero Turn in our shopAre we taking too many stepsAre we looking for tools and equipmentDo we need to duplicate often used equipment so easy access?The bigger the shop the more walking to find things is wasted.Thanks to our Partner, Pico TechnologyWatch Full Video EpisodeThanks to our Partner, Pico TechnologyAre you chasing...
2022-03-2315 min
Diagnosing the Aftermarket A to ZCircuit Loading With Sean Tipping - Matt Fanslow Diagnosing the Aftermarket A to Z [E022]We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.Need bulbs to insert a load on a circuitThat's a visual representation that the current control that's the best. Frame rusted-out conditions are a challenge. Frames can lose ground.Sean: That's what I like about electricity. It plays by a set of rules that have to be, and as long as you understand those rules, you can winSean: Is it just voltage? Is it data, or is this for an output? Is this something that's d...
2022-03-161h 16
Diagnosing the Aftermarket A to ZWife, Mother, Diagnostician, Co-Owner - Liz Perkins [E017]Liz works with her husband Keith Perkins in L1 Automotive Diagnostics and Programing, Tulsa, OKThey also operate the L1 Automotive Training Company www.L1Training.com.They operate 3 mobile vans and have a brick and mortar shopShe learned to be a diagnostician from the ground upLiz loves programingShe continues to train even though she isn’t in a truck on a daily basisShe is doing ADAS calibrationsThey do a lot of work for collision centersThe mobile diagnosis business is growingWorking on Work-Life BalanceLiz and Kieth have a strict schedule to spend time with the children and devote time to the bu...
2022-02-0959 min
Diagnosing the Aftermarket A to ZRe-Release: What the Aftermarket Can Learn from Professional Wrestling - Matt FanslowRE-RELEASEMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s...
2022-02-0608 min
Diagnosing the Aftermarket A to ZThe Personal Side of Paul 'Scanner' Danner [E016]Matt and Paul talk about their long friendship and that battle of work/life balance. They go back a long way from the start of IAtnHe started in 2012 doing video’sScanner Danner started by putting up content for his students and it exploded from thereHe started shooting crude video’s and there was no term like ‘YouTuber’Paul does a lot of good process stuffPaul does not look at other Youtubers to keep his own genuine styleHe is subbing at his Rosedale (got to verify spelling - pull from episode I did with him) tech to help them out becau...
2022-02-021h 15
Diagnosing the Aftermarket A to ZScott Alton - From a Clients Point of View [E013]Scott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to ZMatt grade school friend who is also a customer of hisMatt has a photographic mindOrigins of life, music, and euchre (the card game)Scott sees or perceives that the people working on his vehicle are competentDress says a lot about competencePersonal appearance, alsoFormulate an opinion if you trust the shopOverall look of operation, clean, organizedA professional look gives confidence to trust Certification on the wallReviews on the wallRead reviewsWhen meeting a client for the first time we ask for a...
2022-01-121h 20
Diagnosing the Aftermarket A to ZWhat Didn't We Talk About! with Chris Cloutier [E012]What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.meDo all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?A mature leader follows joy and not fearMany managers never received the positive vibes from happy customers, and only get called in when there is a problemWe need to take steps to be sure our ‘locker room’ is not toxicChris book recommendations: UnaffendableAnything that deviates from a mean is surpr...
2022-01-051h 22
Diagnosing the Aftermarket A to ZMental Health with Haakan Light - Matt Fanslow Diagnosing the Aftermarket A - Z [E011]Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.A very serious topic for everyone in the aftermarketSomewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.Concussions can cause issues with mood.We’ve seen this amplified in professional sports like footballThese types of injuries can be cumulative (Head Injuries)Head injuries take away from your resistanceThere are alternative treatmentsFind an adaptive strategy for your mental healthExercise is go...
2021-12-291h 05
Diagnosing the Aftermarket A to ZOut of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to ZHe holds some records in basketball that may never be brokenHe was a scoring machineHe was not naturally talented but was 6” 5”He came up with his own drillsHe was doing things back in the 60s and 70s ahead of his timeHe spent time training, studying and working out, and challenging himself to get betterHe never had any god-given talent that would have made him like LeBron James or Michael JordonHard work can pay offPerfect Practice makes PerfectJournal your thoughts, ideas, intuition take-a-waysYou have...
2021-12-2221 min
Diagnosing the Aftermarket A to ZObservation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z [E009]Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to ZI taught a PICO scope class and had a few observationsSome owners/managers were present with their techniciansSome owners/managers were amazed at what the scope could do for themOwners should not ignore business management classes at the expense of technician trainingGreat chance to learn what other shops are doingDo owners who started as techs become more willing to invest in the back of the house vs the owners that came from outside the business or from the service counter? Are they more...
2021-12-1515 min
Diagnosing the Aftermarket A to ZPickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z [E008]Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to ZMatt speaks to how pickpockets and magicians use misdirection to fool you.Focus is critical in successful diagnosis.Distractions need to be minimized to keep a strong level of concentration.
2021-12-0823 min
Diagnosing the Aftermarket A to ZThe Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1 [007]The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.A candid discussion between Matt and his wife DaniellePeople struggle fighting a way back out after substance abuse to create and reach goalsAn important goal is to have autonomy and have their own placeThe hardest part of her job is to get people to stabilityMany obstacles and hurdles are part of the hoops to jump throughThere are repercussions to faceThe relapse rate is highRoad backStability...
2021-12-011h 16
Diagnosing the Aftermarket A to ZElectrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z [E006]Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to ZMatt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.Sean Tipping's Podcast HERE.
2021-11-241h 22
Diagnosing the Aftermarket A to ZWhat a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z [E005]What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.
2021-11-1727 min
Diagnosing the Aftermarket A to ZNew Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z [E004]New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to ZMatt talks to TopDon VP on new tech he found at AAPEX 2021
2021-11-1020 min
Diagnosing the Aftermarket A to ZMatt Fanslow Podcast Launch - Episode 1 with Carm Capriotto [E001]Matt Fanslow Podcast Launch - Episode 1 with Carm CapriottoA new podcast that will cover a wide range of topics from all angles of the automotive aftermarketThe latest show from the Aftermarket Radio NetworkCarm and Matt talk about their collaboration to launch this inaugural episodePodcasts Mentioned on this episode:Link to Kobayashi Maru Episode - For The Record 77 HERELink to Professional Wrestling Episode - For The Record 50 HERELink to Matt's first-ever episode on ASE HERELink to Matt's first solo episode with Carm HERE
2021-10-2230 min