Shows
The Social Housing Round TableYear End Wrap-UpIn this Social Housing Round Table session, Matt Baird hosts a wide-ranging and reflective discussion with The Social Housing Round Table's Head of Partnerships, Elaine Middleton on the issues shaping social housing as the year draws to a close.
The conversation explores what has stood out across recent Round Table discussions, the pressures facing organisations and leaders, and where there is cautious optimism for the year ahead. Participants reflect on lived experience, sector challenges and the importance of collaboration, honesty and shared learning in navigating ongoing change.
A thoughtful session that captures the mood of...
2025-12-161h 00The Social Housing Round TableSocial Housing Sector Risk ProfileIn this episode of The Social Housing Round Table, Becky Tucker joins Matt Baird to walk us through the latest Social Housing Sector Risk Profile. Becky offers a deep dive into the sector's evolving challenges, from financial viability to tenant safety, and reflects on what housing providers should truly be focused on as we head into 2026. If you’re in leadership, compliance, or governance, this is essential listening.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
2025-11-251h 00The Social Housing Round TableSupporting Vulnerable Tenants Out of Arrears: A New Role for Repayment AgreementsIn this episode of The Social Housing Round Table, Matt Baird is joined by Steven Johnson and Stacey Valentine in a Voicescape sponsored session for a powerful conversation on how housing providers can better support vulnerable tenants facing arrears. This session explores how behavioural insights, smarter communication, and data-led interventions can help build trust and achieve sustainable repayment outcomes—without losing the human touch.
If you’re looking to balance compliance with compassion, this episode is essential listening.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Roun...
2025-11-1859 minThe Social Housing Round TableDigital Switchover - How the Best Organisations are Planning AheadIn this Alertacall-sponsored leadership edition of The Social Housing Round Table, Matt Baird is joined by Steven Peach to explore the looming Digital Switchover. With implications for tenants, compliance, and internal infrastructure, the conversation challenges leaders to stop treating the switchover as a future problem — and start preparing now.
This session explores what needs to change, who needs to lead it, and how to ensure no one is left behind in the transition.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of...
2025-11-1359 minThe Social Housing Round TableHow to Build Better Homes FasterIn this episode of The Social Housing Round Table, Chris Griffiths of Saint-Gobain joins Matt Baird to discuss the urgent need to build better homes faster and why we’re not doing so already.
From outdated myths around insulation to misconceptions about MMC and barriers caused by disconnected service design, this episode uncovers the root of our sector’s slow progress. Chris brings both frustration and optimism to the table, with a clear message: we have the knowledge and technology - what we need now is joined-up thinking, collaboration, and the courage to do things differently.
A...
2025-11-111h 01The Social Housing Round TableSerious Fun: The Role of Gamification in Resident EngagementIn this episode of The Social Housing Round Table, host Matt Baird welcomes Claire Blacka from Tentacles and Steve Dungworth from Golden Marzipan to talk about their work together in Game of Homes and to explore how gamification is changing the way we engage residents and stakeholders.
The session dives into the impact of meaningful, enjoyable engagement strategies, why tick-box exercises just don’t cut it anymore and how co-designed, play-based approaches can lead to more genuine conversations and outcomes in housing. Whether you work in policy, delivery or lived experience, this conversation offers practical insight on do...
2025-11-0458 minThe Social Housing Round TableAwaab's Law in PracticeWhat does it take to implement Awaab’s Law in practice?
In this episode of The Social Housing Round Table, Matt Baird is joined by Robert Gilham, Corporate Director at whg, to share how the organisation is putting new legislation into action just two days after it came into force.
From data to decision-making, communication to culture, this conversation offers a raw and honest look at the real challenges and opportunities facing social landlords right now. With over 90 stakeholders in attendance, the discussion explored the law’s wider implications on overcrowding, allocations, tenant experience and orga...
2025-10-281h 00
Grit & Grain PodcastEpisode 164: Pairing Beer and Cheese with Ericka BairdIt’s beer and cheese week! Beer industry veteran, professional cheesemonger, and German language educator, Ericka Baird, joined us this week to talk about everything beer and cheese.
We picked up a variety of cheeses, from real Wisconsin curds to the world-famous Rogue River Bleu, and tried them alongside a few beers chosen by Matt. Ericka and Matt walk us through the pairings, and we see what works and what doesn’t. And of course, Ericka drops an insane amount of history with every new creamery we explored.
Open a fresh Kraft Single and tune in to...
2025-10-2458 minThe Social Housing Round TableTackling Non-Compliance in Building SafetyIn this episode of The Social Housing Round Table, host Matt Baird is joined by David Stevens from Birmingham City Council and Alastair Thorpe from True Compliance to unpack the role of compliance in social housing - not as a tick-box exercise, but as a critical, service-shaping function.
Together, they explore how real transformation happens when we prioritise feedback from the people using the systems — and stop assuming we already know best.
From system design and procurement to internal silos and the dangers of assumptions, this conversation is a must-watch for anyone invested in getting co...
2025-10-0759 minThe Social Housing Round TableThe Legal Considerations when Inquiring about Criminal RecordsIn this Round Table, Matt Baird hosts a discussion on the legal challenges shaping the social housing sector today. The panel explores compliance obligations, governance responsibilities, and the importance of embedding good practice to stay ahead of regulatory change. From risk management to resident rights, this conversation offers clear and practical guidance for leaders navigating an increasingly complex legal landscape.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
2025-09-2359 minThe Social Housing Round Table5 Lessons Learned From Talking to 50 Housing LeadersWhat do you learn when you sit down with 50 housing leaders across the UK and ask what’s really going on?
In this Alertacall-supported episode, technologist and social entrepreneur James Batchelor joins Matt Baird to share five standout themes gathered from dozens of conversations with senior leaders across the sector. The session covers everything from poverty, safeguarding and service erosion to repairs, frontline training, and digital readiness.
Expect candid insight, serious challenges — and real optimism for what could change if the sector chooses to act.
2025-09-181h 00The Social Housing Round TableCombatting Loneliness Through Multi-Generational LivingBridging Generations, Building Communities: Lessons from Sweden’s SällBo Project
In this powerful international edition of The Social Housing Round Table, Dragana Curovic from Eurhonet (the European Housing Network) joins Matt Baird to share the story behind SällBo – an innovative, multi-generational housing project in Sweden designed to combat loneliness, strengthen community ties, and challenge assumptions about who belongs together.
From cultural integration to design thinking, Dragana unpacks how bringing together older people, refugees, and young adults under one roof not only worked, but thrived. This conversation explores what happens when providers trust people to sel...
2025-09-1659 minThe Social Housing Round TableNot Just a Record: Rethinking Risk in RecruitmentIn this Round Table session, host Matt Baird leads an open discussion on how leaders in social housing are building trust, managing change, and adopting new technologies. The panel shares practical examples of engaging with residents, navigating regulatory expectations, and using innovation to create positive impact. Listeners will come away with actionable insights to strengthen relationships, improve services, and prepare for the future of housing.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
2025-08-261h 01The Social Housing Round TableAdapting to Change: Insights from the Round Table with Matt BairdIn this Round Table session, host Matt Baird brings together industry leaders for a candid conversation on the challenges and opportunities shaping today’s landscape. From evolving customer expectations to the future of AI-powered solutions, the discussion explores practical strategies and forward-looking insights. Whether you’re seeking inspiration or actionable takeaways, this session delivers a thoughtful look at what’s next and how to prepare for it.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
2025-08-1954 min
The Social Housing Round TableUnderstanding Young People's Experience Working in Social HousingThis week’s Round Table focused on a vital question for the future of the sector: how are young people experiencing careers in social housing today?
Led by Meghan Rank and members of CIH Futures, this powerful session explored early career journeys, the structural barriers many face and what the sector must do to retain and support younger professionals.
You’ll also hear about the CIH Futures survey currently live - created to give voice to those under 35 working in housing and inform action on issues like progression, recognition, burnout and inclusivity.
A must...
2025-07-151h 01The Social Housing Round TableDelivering Transformational Change through Outstanding Customer and Stakeholder EngagementIn this special leadership-focused episode of The Social Housing Round Table, sponsored by Alertacall, we were joined by Evie Copeland, Director of Customers and Communities at Berwickshire Housing Association.
Evie brought honesty, experience and ambition to a wide-ranging discussion on transformational change through outstanding customer and stakeholder engagement. She shared what’s worked, what’s been hard and what it really takes to lead change from within.
Key discussion points included:
– The barriers to real engagement in a sector under pressure
– Lessons from Berwickshire’s approach to culture and communication
– How senior leaders can...
2025-07-111h 00
The Social Housing Round TableCIH Vice President Nominee SpecialThis week’s Round Table gave space to an important moment in the social housing calendar: the Chartered Institute of Housing’s Vice-Presidential election.
Five candidates — Evie Copeland, Thomas Sutton, Katrina Henshaw, Paul Smith and Hony Premlal — joined Matt Baird for an open conversation about their vision, motivations and hopes for the future of the sector.
Expect:
– Honest reflections on lived and professional experience
– A range of perspectives
– A shared belief in collaboration, equity and accountability
This was an unusually open forum for a leadership discussion — one where everyone got a voice.
...
2025-07-081h 28
The Social Housing Round TableWhat if an ASB Case isn't ASB?In this ASB Awareness Week special, the Social Housing Round Table welcomed Sharon Murphy and Jack Madge from Green & Burton ASB Associates to explore one of the most debated questions in the sector:
What if an ASB case isn't ASB?
With over 115 attendees from across the sector, the conversation tackled:
– How we define anti-social behaviour
– The difference between criminality, nuisance and neighbour disputes
– Why victim-centred approaches and partnership working are essential
– And where accountability begins and ends
It was a thoughtful, challenging and highly relevant discussion that underlined the importan...
2025-07-011h 05
The Social Housing Round TableDriving Change Through Resident VoicesWhat does it look like when a housing provider fully commits to listening, reflecting and responding to feedback—not just in principle, but in practice?
In this episode, Joe Williams from Settle joins Matt Baird to share an honest and refreshingly open account of their approach to feedback, culture change and continual improvement. Joe doesn’t gloss over what’s gone wrong. Instead, he shares the real journey: from discomfort and pushback to meaningful progress.
Expect thoughtful insights on:
– What it takes to build a feedback-led culture
– Why accountability must be shared, not siloed...
2025-06-1759 min
The Social Housing Round TableInquests in Social Housing: What you Need to KnowThis week’s Social Housing Round Table sponsored by Devonshires focused on a sensitive but essential topic: inquests.
Joined by Samantha Grix and Charlotte Greatorex of Devonshires, the session shed light on what happens when a resident dies, what landlords can expect from the inquest process, and how responsibility is examined and understood.
Key themes included:
– When and how landlords are held accountable
– The role of evidence, communication, and context
– The emotional and legal expectations of families, staff, coroners and the Ombudsman
A rare and necessary conversation that every provider should h...
2025-06-101h 01
The Social Housing Round TableBeyond the Surface: The Real Cost of Damp and MouldIn this episode of The Social Housing Round Table, James Green of Breathe Pure joins Matt Baird to shine a light on one of the sector’s most urgent and frustrating issues: damp and mould.
With honesty and urgency, James challenges the sector’s complacency, calling out the gap between intent and action five years after the tragic death of Awaab Ishak.
The session explores:
– The real human cost of poor living conditions
– Whether the sector has the willingness to act
– What needs to change now to prevent further tragedy
An unfilte...
2025-06-041h 01
The Social Housing Round TableDoes Social Housing Have a Willingness to Change?In this week’s powerful episode of The Social Housing Round Table, Elaine Middleton led a frank and impassioned discussion around the sector’s willingness—or reluctance—to change.
Drawing on insights from both social and private housing, Elaine made the case that if the sector continues to resist evolution, it risks a catastrophic collapse. From resident voice and trust, to structural rigidity and decision-making, nothing was off the table.
Expect passionate contributions, uncomfortable truths, and a call to action for leaders across housing to stop talking and start doing.
Big thank you to Case...
2025-05-271h 04The Social Housing Round TableAre complaints scores in TSMs accurate? With Chris Holloway, Greatwell HomesChris Holloway of Greatwell Homes joins us this week to discuss TSMs, complaints and accuracy.
Are the TSM scores accurate? What constitutes a good service score? And how can we improve this all through collaboration?
2025-05-241h 04The Social Housing Round TableSurvey Results: Benchmarking Knowledge and Information Management (KIM)This week’s Social Housing Round Table featured Jo Leckie and Clare Paterson, who returned to the Round Table to share findings from their benchmarking survey on Knowledge and Information Management (KIM) in the housing sector.
The session unpacked why 'good data' isn’t always the right data, and why tenants’ voices must be given equal weight alongside performance indicators and system outputs. With nearly 70 attendees from across the sector, the discussion highlighted the need to break down silos, rebuild trust and rethink how and why we collect the information we do.
Big thank you to Cas...
2025-05-131h 00The Social Housing Round TableAwaab's Law - How the Government is Taking it ForwardThis week’s Social Housing Round Table welcomed Dr. Eve Blezard from the Chartered Institute of Housing for an important discussion on the implementation of Awaab’s Law.
Eve outlined what housing providers can expect as the sector moves from consultation to delivery, the moral imperative driving change and the operational and financial hurdles providers must overcome.
The conversation didn't shy away from the realities: balancing regulation with real world challenges, ensuring tenant safety and the urgent need for better communication across organisations.
Essential listening for anyone committed to raising housing standards and doin...
2025-04-291h 00The Social Housing Round TableBringing Development and Asset Teams Together for the Benefit of TenantsThis week, Sarah Daly from Agile Homes joined The Social Housing Round Table to ask a crucial question: how do the decisions we make at the point of development ripple into long-term asset spend and more importantly, tenant experience?
Drawing on her extensive background across sustainability, retrofit and neighbourhood regeneration, Sarah opened a wide ranging conversation on how better communication between development and asset teams could unlock serious long-term value.
More than 50 people joined live for a session that sparked debate, challenged assumptions and made a compelling case for joined up thinking across housing providers.
2025-04-231h 02
The Social Housing Round TableHow Important is Social Housing Experience when Hiring in the Sector?This week’s Social Housing Round Table welcomed Simon Elsworth, Operations Manager at Sovereign Network Group, for a lively and wide-ranging conversation on recruitment in the housing sector.
With perspectives from execs, tenants, recruiters, consultants, and front-line staff, the session explored the tension between valuing sector experience and hiring purely on skills. It’s a big, timely conversation—and one that easily could’ve run twice as long.
Tune in for fresh thinking, straight talk, and plenty of ideas from all corners of the sector.
Big thank you to Case Management Solutions Group Ltd and...
2025-04-151h 00The Social Housing Round TableCOVID's Tech Legacy: The transformative tools we found then forgotHas technology enhanced or hindered the customer journey in social housing?
This week, The Social Housing Round Table, led by Stewart Davison of Elehan Consulting, dives into the complex relationship between digital tools and human connection.
We explore whether the lessons learned about technology during the 2020 pandemic have been embraced or abandoned and discuss finding the right balance for effective engagement.
Tune in!
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
2025-04-0858 min
The Social Housing Round TableHousing and Politics - For People Who Don't Like the Politics!How strong is the relationship between politics and social housing?
Tune in to this episode of The Social Housing Round Table for a candid discussion with Eddie Hughes, Former Housing Minister, as we explore the complex dynamics between MPs, Registered Providers, Local Authorities, constituents and the wider social housing landscape.
We move beyond policy debates to examine where these relationships excel, where they falter and how we can foster more productive change.
This was a hugely popular session with some great discussion around key issues. Tune in to the replay today!
Ma...
2025-04-0159 min
The Social Housing Round TableThe Benefit of Long-Term Planning in RetrofitThis episode of The Social Housing Round Table features Andrew Todd, Head of Net Zero Carbon at Sureserve, leading a crucial conversation on long-term retrofit planning. We discussed strategies for effective resident engagement, avoiding a "guinea pig" scenario and ensuring a smooth transition to new technologies.
Discover the importance of clear communication, quality installations and post-retrofit support in creating warm, affordable and healthy homes for social housing residents.
Massive thanks to Sureserve for sponsoring this session and of course to Alertacall Ltd for sponsoring the Round Table. Alertacall helps as many people as possible feel s...
2025-03-251h 00The Social Housing Round TableBuilding Resilience Within Young People to Support Sustainable TenanciesWhat does it truly take to support young people transitioning from care to independence?
Join The Social Housing Round Table for a for a very passionate discussion on the challenges of young people leaving care with Sureya Gulzar, Head of Social Business at Black Country Housing Group and Rebecca Riley, Head of Communities and Projects at HACT.
We also delve into Black Country Housing Group's "Foundations for Life" programme, exploring their journey from care to mentor through impactful partnerships.
Discover how this initiative is co-creating solutions with young people, addressing support gaps and fo...
2025-03-181h 03The Social Housing Round TableTenant Satisfaction Measures: One Year OnJoin us for a lively and insightful discussion on Tenant Satisfaction Measures (TSMs) with Kate Dodsworth, Chief of Regulatory Engagement for The Regulator of Social Housing.
In this episode, we explore best practices, key findings from the first year of implementation and early metrics for year two.
Kate also addresses a wide range of questions from industry professionals and tenants, providing valuable insights into the challenges and opportunities surrounding TSMs.
Whether you're a housing provider, a tenant or simply interested in the future of social housing, this episode offers a comprehensive overview of the...
2025-03-1158 minThe Social Housing Round TableCreating a Community to Support Housing Officers in BurnoutAre you a housing officer feeling the strain of the job? Do you ever feel like you're on the brink of burnout?
In this episode of The Social Housing Round Table, we're joined by Chris Garlick, a housing officer at Accent Housing, to discuss the all too common issue of burnout in the housing sector. Chris shares his research on the topic, including the shocking statistic that 65% of housing officers would leave the sector if they could. He also discusses the importance of self care and how to recognise the warning signs of burnout.
If yo...
2025-03-041h 00The Social Housing Round TableTransforming Procurement with Long-Term Partners Through True Added ValueCatch the replay of this week's Round Table session on redefining social value in social housing and gain valuable insights from industry leader Craig Bell, owner of Bell Group!
In this thought-provoking session, we explored:
The true meaning of social value: We challenged the status quo and dove deep into what REALLY constitutes social value in the context of procurement and long-term partnerships.
Accountability and Measurement: We discussed how to effectively measure social value and hold procurement suppliers accountable for their commitments.
Resident Engagement: We examined the crucial role of resident...
2025-02-2559 minThe Social Housing Round TableRent Regulation: A Deep DiveEver wondered how rent is calculated in social housing? It's a bit of a maze, really! Join us as we chat with Samantha Grix, a whiz in rent regulation, who breaks down this complex topic in plain terms. We'll explore the latest rules, common mistakes, and the potential impact of rent changes on tenants and housing providers.
Plus, we'll discuss why it's so important for everyone to understand rent regulation – from housing professionals to tenants.
Whether you're a tenant, work in housing, or simply curious about this important issue, tune in for an informative and en...
2025-02-181h 00The Social Housing Round TableIs There a Seat at the Table? Ethnic Minority Voices in Tenant EngagementTune in to what is a compelling discussion on the critical issue of ethnic minority representation in social housing. Our guest, Kai Jackson, shares her groundbreaking research and the journey that led her to uncover the systemic barriers and generational mistrust that hinder engagement.
In this episode, we delve into the key findings from Kai's report, exploring the challenges faced by both tenants and staff in creating a truly inclusive environment. We discuss the importance of cultural competency, targeted communication and proactive outreach in building trust and fostering meaningful engagement.
We also examine the innovative "...
2025-02-111h 01The Social Housing Round TableLeveraging Technology to Reduce IsolationWelcome to the Social Housing Roundtable, the podcast where we discuss the latest trends and innovations in social housing! In this episode, we're joined by Richard Walker, Home Services Director at Pickering and Ferens homes, who will be sharing their journey towards creating a more connected and engaged community for their older residents.
Richard discusses the challenges they faced in communicating with residents and promoting health and wellbeing initiatives, and how they overcame these challenges through the implementation of PFH Connect. He shares the positive outcomes they've seen, including increased resident engagement, improved tenant satisfaction and a si...
2025-02-0458 minThe Social Housing Round TableChallenges and Solutions for Creating Warmer HomesIn this eye-opening episode of The Social Housing Round Table, we delve into the critical need for improved data and communication across the social housing sector.
It's evident that despite the tireless efforts of many dedicated individuals, the sector still faces significant challenges. This episode explores the issues of trust, accountability and communication, highlighting the urgent need for better collaboration and understanding.
We hear from Andrew Tod, who, in a session sponsored by SureServe, sheds light on the crisis in retrofitting social housing. He addresses the skills shortages, funding gaps and policy inconsistencies hindering progress...
2025-01-281h 01The Social Housing Round TableManaging WIP RepairsJoin us for a lively discussion on a challenge that keeps every housing maintenance manager up at night: managing work in progress (WIP) repairs.
This week's Social Housing Round Table dives deep into the world of repairs, tackling the "WIP mountain" head-on. Inspired by a "Social Housing" viral post from Duncan Palmer, this episode brings together a group of voices to share their experiences, insights and potential solutions for tackling those ever-growing repair lists.
Expect a candid conversation exploring the complexities of WIP in social housing, with no easy answers but plenty of shared learning. T...
2025-01-211h 00The Social Housing Round TableTackling HomelessnessIn this episode of The Social Housing Round Table, we're diving into a truly impactful session featuring the incredible Rachel Holliday from Time to Change West Cumbria.
Hear how Rachel, with the support of Alertacall Ltd, is making a tangible difference in her community to combat homelessness and learn how we can all make a difference.
Tune in now and discover how collaboration and determination can create a brighter future for everyone.
A massive thank you to Rachel for joining us and to Alertacall Ltd for sponsoring the Round Table. Alertacall helps as m...
2025-01-141h 00The Social Housing Round TableThe Sector Risk Profile: Our Risk LandscapeWhat are the biggest risks facing social housing in 2025? The answers might surprise you.
At today's Social Housing Round Table, Becky Tucker from House of Risk gave a fascinating overview of the sector's risk profile. With economic uncertainty, regulatory changes and the growing threat of cybercrime, it's more important than ever for housing organisations to stay ahead of the curve.
A massive thank you to Becky for her expert analysis and to Alertacall Ltd for sponsoring the Round Table. Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology...
2025-01-0759 minThe Social Housing Round TableSocial Housing Round Table 2024 WrappedAnd that's a wrap! Tune in for our final episode of The Social Housing Round Table of 2024. We shared some key insights from the past year and were joined by The Social Housing Round Table's Head of Partnerships, Elaine Middleton who shared her journey and role with us. There's also a sneaky Christmas Quiz in there for anybody who wants to test their Christmas knowledge!
A big thank you to Alertacall Ltd for sponsoring the round table in 2024. Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award winning human contact.
2024-12-171h 12The Social Housing Round TableBuilding a Community to Fix Social Housing DataIn our latest episode of the Round Table on 10th December 2024, we were joined by George Weyman and Adam Botterill of TPXimpact | B Corp™ to discuss their work so far on social housing data, what's to come and how you can get involved.
A big thank you to TPXImpact for sponsoring this session and to Alertacall Ltd for sponsoring the round table in 2024. Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award winning human contact.
2024-12-101h 08The Social Housing Round TableThe Digital Engagement Journey with CustomersIn our latest episode of the Round Table on 3rd December 2024, we were joined by the wonderful Kate McArdell-Broome from Johnnie Johnson Housing.
We enjoyed opening up discussion on the digital engagement journey with customers and had some excellent input from attendees. Another fantastic episode!
A special thanks to Alertacall Ltd for sponsoring the 2024 Round Table series! Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award winning human contact.
2024-12-031h 11The Social Housing Round TableSocial Value Week Round UpIn our bonus Round Table session on Friday 29th November, we were joined by the incredible G15 SVLG team – Fiona Fletcher Smith, Aaron Dohnt, and Deborah Williams – for a special deep dive into their Social Value Week.
In this episode, we heard firsthand about the impactful initiatives happening within the G15, gained exclusive insights from their week dedicated to social value and even got to know some of the incredible award finalists.
A special thanks to Alertacall Ltd for sponsoring the 2024 Round Table series! Alertacall helps as many people as possible feel safe, connected and inform...
2024-12-011h 54The Social Housing Round Table16 Days of Activism Against Domestic AbuseIn our Round Table session today, we teamed up with the Chartered Institute of Housing for a powerful session focusing on the UN Women's 16 Days of Activism against Gender-Based Violence campaign.
We were joined by Alison Inman OBE, Stephanie Morphew and James Strang from the Chartered Institute of Housing for a conversation about the #NoExcuse initiative and why it's crucial to stand against violence against women and girls - a fantastic session with some really great input and insights!
A special thanks to Alertacall Ltd for sponsoring the 2024 Round Table series! Alertacall helps as many...
2024-11-261h 13The Social Housing Round TableThe ethics of allocating social hosuing to create mixed communitiesIn this Round Table session, we were joined by the wonderful Jess Page of Bridge Housing Solutions and opened up conversation on the ethics of allocating social housing and whether the lettings process is creating equitable communities or simply willing to allow some people with vulnerabilities into any home that might just "do the job", regardless of the community around them.
Massive thanks go to Bridge Housing Solutions for sponsoring this session and to Alertacall for sponsoring this episode.
Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology...
2024-11-191h 10The Social Housing Round TableMentally Healthier Social HousingIn this Round Table session, we looked at the links between social housing and mental health, considering children's experiences and offering some real-life examples of how to improve mental health using housing association tools. This was the final session of the incredible 'Health and Housing' series from the collaboration between whg and The Social Housing Round Table and we were joined by Connie Jennings, Charlotte Rainer and Edward Davie!
Of course, massive thanks go to whg for sponsoring the 'Health and Housing' series and to Alertacall for sponsoring this episode.
Alertacall helps as many people...
2024-11-121h 13The Social Housing Round TableIs it Time to Rebrand Scrutiny with Claire Blacka from Tentacles ConsultancyToday we were joined by Claire Black of Tentacles Consultancy to discuss whether tenant's scrutiny needs a rebrand!
This episode of The Social Housing Round Table has been kindly sponsored by Alertacall.
Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-11-051h 11The Social Housing Round TableUnify Networks: Promoting Diversity of Thought - Now What's Next?Today we were joined by Dami Sosanya Co-Chair of Unify Network and Alozie Ohuonu Vice Chair of Unify Network to discuss Promoting Diversity of Thought - Now What's Next?
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-10-291h 00The Social Housing Round TableConsumer Standards: Older and Vulnerable ResidentsTodays we were joined by Sir Norman Lamb Former Member of Parliament and Minister of State for Care and Support for this special SHRT with Alertacall to discuss Consumer Standards: Older and Vulnerable Residents
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-10-221h 01
Confessions of an ungodly cult leaderAl Baird explains why a cover-up is not a cover-up.This is a recording of Al Baird around 2021/22 addressing a closed session of a group of older church members. These members were trying to gain clarity on the way the sin (it has not been disclosed exactly what the sin was) of a high ranking top leader, was handled and why it only came out 6 years later. I have removed all the names (the volume dips), including the church location, because really this could be anytime, any place in the history of the ICOC. This is how the sins of top leaders have always been ha...
2024-10-1712 minThe Social Housing Round TableWhy Mental Health First Aid alone isn't the answerTodays host Elaine Middleton was joined by Jennie Blake, Founder, Trainer and Consultation to talk about why mental health first aid alone isn't the answer.
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-10-081h 00The Social Housing Round TableReport Launch ‘Home Encounters’ : Understanding and improving the emotional impact of home visitsToday we were joined by Dr Hannah Absalom, Research consultant to discuss the launch of the report "Home Encounters"
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-09-261h 00The Social Housing Round TableEngaging Residents in sustainability strategy, development and deliveryToday we were joined by Amelie Treppass Research Director from Blue Marble Research, Sonali Patel Research Director from Blue Marble Research and Laura Shellard Head of Sustainability from Notting Hill Genesis This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-09-241h 03The Social Housing Round TableLived Experience, Powerful Impact: Disability and Social HousingToday we were joined by James Feetham, Inclusive Services Team Leader from Great Places Housing Group to talk about lived experience and the powerful impact it can have.
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-09-171h 02The Social Housing Round TableFinding a future after escaping domestic violenceToday we were joined by Sadie Jones, Founder of SheBeasts CIC to discuss finding a future after escaping domestic violence This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-09-0359 minThe Social Housing Round TableGovernment Proposals for Planning ReformsToday we were joined by CIH to discuss Government Proposals for Planning Reforms.
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-08-271h 19The Social Housing Round TableLessons Learned From MergersToday we were joined by Gemma Bell to discuss lessons we can learn from mergers. This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-08-201h 00The Social Housing Round TableHuman Centric Cyber SecurityToday we were joined by Zoë Benjamin Human Factors Security Lead DAINTTA This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-08-1358 minThe Social Housing Round TableAccelerating Social Value in Social Housing RecruitmentToday we were joined by James Fellowes, Founder of Bridge of Hope Careers and Chance Bleu-Montgomery, Partners Support Manager at Bridge of Hope Careers.
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-08-0659 minThe Social Housing Round TableTravelling Together On The Tackling Stigma JourneyToday we were joined by Lynne Brosnan Chair of Stop Social Housing Stigma, Dr Mercy Denedo from the University of Durham and Nic Bliss Campaign Director of Stop Social Housing Stigma
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-07-301h 02The Social Housing Round TableShared Ownership - A good idea gone bad?Today we were joined by Sue Phillips, Shared Ownership Resources Founder
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-07-161h 02The Social Housing Round TableEmbracing a more joined up approach to solving the key issues in Social HousingToday we were joined by Julie Haydon - Director -Corporate Services at Wolverhampton Homes.
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact
2024-07-121h 00The Social Housing Round TableSupercharging your Customer Service offering in Social HousingToday we were joined by James Batchelor - CEO and Founder of Alertacall
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact
2024-07-1059 minThe Social Housing Round TableCulture and where we’re going wrongToday we were joined by Michelle Haycox from ELM Coaching
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact
2024-07-0259 min
Go To Your Room and Make StuffEpisode 6: Matthew Posner, PuppetryIn this conversation, Shana interviews Matthew Posner, a puppeteer, voiceover artist, and musical theater performer. They discuss Matthew's passion for puppetry, his love for the Muppets and Jim Henson, and his journey into the world of puppet making. Matthew shares his experiences creating puppets for shows like Avenue Q and Little Shop of Horrors, as well as his recent projects and collaborations. They also touch on Matthew's voiceover work and his role as a singing tour guide in Seattle. Overall, the conversation highlights Matthew's diverse creative pursuits and his dedication to bringing joy and entertainment to others. In this...
2024-06-2640 minThe Social Housing Round TableBuilding Mental Wellbeing In Our HomesThe Social Housing Round Table: The sponsored whg and health series today we are joined by a number of guests to discuss building mental wellbeing in our homes
Connie Jennings, Director of Stronger Communities whg
Vicki Brownhill, Interim Director of Housing Midland Heart
Laura Barney, Joint Service Lead, Early Intervention in Psychosis
Kelly Plant, Operational Delivery for Community Transformation, Adult Mental Health
Sureya Gulzar, Health and Housing Partnership Manage, whg
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many...
2024-06-191h 05The Social Housing Round TableThe link between trauma, mental health and suicide in Social HousingToday we were joined by Lindsay SmithManaging Director of ATICC This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact
2024-06-181h 00The Social Housing Round TableAI and the implications for HousingToday we were joined by James Batchelor, Founder and CEO of Alertacall and Rob Pickering, AI Expert and Technologist.
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact
2024-06-111h 00The Social Housing Round TableVexatious or vexed- issues surrounding vexatious complaints!Today we were joined by Jo Lecke from Big Picture Training
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact
2024-06-0457 minThe Social Housing Round TableIn conversation with The Ombudsman - Complaint Handling – Ensuring compliance with the CodeToday we were joined by Richard Blakeway Housing Ombudsman and Verity Richards Head of Service This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact
2024-05-2858 minThe Social Housing Round TableFrom Functional to Foundational: Re thinking technology's role in Social Housing leadershipToday we were joined by Stewart Davison, Founder and Consultant at Elehan Consulting
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact
2024-05-211h 00The Social Housing Round TableWho wants to keep residents safe? A deep dive into fire safetyToday we were joined by Andrew Frankum, Executive Director of Health & Safety and Compliance at Concept Housing Association and Jan Taranczuk Strategic Housing Advisor at Plumis.
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact
2024-05-161h 00The Social Housing Round TableHow better two-way engagement can help you identify changing needs in older people's housingToday we were joined by Kelly Scapens Supported Housing Manager ForHousing This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-05-161h 00The Social Housing Round TableWhere are we going wrong with damp and mould?Today we were joined by Zac Hemming Co-Founder and CEO of ICE Services Group and Adam Rhodes Chairman of ICE Services Group
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-05-101h 02The Social Housing Round TableWhy buying innovation can be so difficult in Social Housing - Procurement challenges and solutionsToday we were joined by James Batchelor Founder and CEO of Alertacall and Neil Butters, Head of Procurement at PfH - Procurement for Housing
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-05-071h 00The Social Housing Round TableThe Housing Crisis has no international boundaries - learnings from AustraliaHannah Harvey Executive General Manager Customer and Community Services Housing Choices Australia joins us for this weeks episode to discuss the learnings we can take from Australia.
This episode of The Social Housing Round Table has been kindly sponsored by: Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology and award-winning human contact.
2024-04-2959 minThe Social Housing Round TableLeveraging digital learning solutions to address data challenges in Social Housing
Helen Forshaw-Hayes from Strategic Solutions Consultant Me Learning Ltd joins us for this weeks episode to discuss leveraging digital learning solutions to address data challenges in Social Housing
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This episode of The Social Housing Round Table has been kindly sponsored by:
Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious technology an...
2024-04-2558 minThe Social Housing Round TableDisrupting Social Housing by Getting Young People into the SectorDr Bola Abisogun joins us for this weeks episode to discuss how we can look at options within Construction to give more opportunities for young people in Social Housing.
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This episode of The Social Housing Round Table has been kindly sponsored by:
Alertacall helps as many people as possible feel safe, connected and informed by combining ingenious te...
2024-04-1850 minThe Social Housing Round TableWorking as One Team to Create a Psychologically-Safe CultureCharlotte Cook and Juliet McCarthy of Straightforward Partnership join The Social Housing Round Table to look at psychologically safe cultures in Social Housing. It's clear we need to talk more openly and authentically, but how do we actually achieve this?
Listen in to discover more!
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2024-04-091h 00The Social Housing Round TableGambling Related Domestic AbuseJoin us to discover more about an ongoing collaborative study currently taking place: "A new research contract awarded by the Gambling Commission, using regulatory settlement funds.
The project is about understanding more about ‘supporting victim survivors of gambling-related domestic abuse – a focus on women in social housing (including local authority supported accommodation)’."
A massive thank you to Dr Kelly Henderson CIHCM, Liz Riley and Amanze Ejiogu for bringing this topic to my attention and to Cathy in advance for joining us under a pseudonym to share her lived experience.
Find The...
2024-04-0458 minThe Social Housing Round TableCollective Action Through CollaborationRachael Smart and Esther Clarson join The Social Housing Round Table this week! They have set up think together after working, collectively for 50 years in #SocialHousing. They aim to help Social Housing providers make positive change by improving services and experience for residents, colleagues, and the organisation.
Passion is an overused word, but they are truly passionate about the power of working together, collaborating with colleagues, residents, stakeholders, and communities to make real change that delivers positive outcomes.
Join us for a discussion in collaboration and partnership working!
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2024-03-291h 01The Social Housing Round TableThe Rise In Temporary AccommodationDelighted to be announcing part 3 in the collaboration between the Chartered Institute of Housing and The Social Housing Round Table, where again we talk about something vital: Temporary Accommodation.
Hannah Keilloh will be here to discuss policy and what can feasibly be done, Christa Maciver will be looking at the response of Justlife and the work of the APPG, Matthew Wilkins will be presenting a summary of the data from CIH’s soon-to-be published value for money report on temporary accommodation and Jim Crawshaw will join us to discuss the changing situation from a Coventry perspective and ho...
2024-03-201h 00The Social Housing Round TableCompliance is Complex and Changing: Simplify it Using the Data you Already HaveThis week's guest speaker is True Compliance who are sponsoring our session on 12th March, where we're thrilled to welcome Alistair Thorpe! Alistair will be your guide through the intricate landscape of Building Compliance, shedding light on common pitfalls faced by housing providers.
Building compliance management often feels like navigating a labyrinth, from wrestling with one-size-fits-all all systems to grappling with underutilised siloed data. Join us as we embark on a discussion to unravel these challenges and discover ways to elevate your building compliance processes by harnessing the untapped potential of the data at your fingertips.
2024-03-1259 minThe Social Housing Round TableBuilding Health In Our HomesWhg and The Social Housing Round Table come together in the first of a series of sponsored events discussing the relationships between Health and Social Housing. We're delighted to welcome four key speakers Connie Jennings, David Elliot, Sarah Davis and Viv Marsh to the panel alongside Sureya Gulzar who will be Co-Chairing the event
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2024-03-051h 28The Social Housing Round TableHow Can We Achieve Housing ExcellenceThe Social Housing Round Table welcomes Investors in Excellence for an interactive session exploring the various strategies and approaches that can be employed to ensure housing excellence.
We examined the importance of creating a supportive housing environment, developing innovative housing solutions, and utilising technology to improve the quality of life for all. The benefits of this approach are person for person, pound for pound, rising above the rest to be second to none.
This session was delivered by Kevin Hart, Group MD and Programme Director of Investors in Excellence. Kevin is an influential Senior HR...
2024-02-281h 00The Social Housing Round TableThe Professionalism, Conduct and Competency ConsultationThe Professionalism, Conduct and Competency Consultation is now live, giving you the chance to have your say on the upcoming mandatory qualification proposals in Social Housing.
If you want to find out more before (or after) you respond to the consultation, please listen to Sarah Dunkerley and James Prestwich of the Chartered Institute of Housing on a special Friday edition of The Social Housing Round Table.
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2024-02-261h 00The Social Housing Round TableSocially Inclusive Recruitment to Tackle Skills ShortagesAcross the Social Housing Maintenance and Repairs market, it has been noticed that the current workforce is ageing with a lack of new blood coming into the market, so maybe a new approach needs to be adopted when recruiting to engage with an untapped talent pool.
How can a new approach be taken which at the same time can improve socio-economic situations for impoverished communities?
Each year millions of pounds are invested in training young people, coupled with those who have retrained after falling out of the employment market, yet this untapped talent p...
2024-02-2357 minThe Social Housing Round TableThe future of quality, decency and energy efficiency in Social HousingIn response to challenges relating to quality, decency, and energy efficiency, the government is currently undertaking a programme of ambitious reform in social housing. In the last few months, several government proposals have been released that, when finalised and implemented, will usher in significant changes for the sector.
The Social Housing Round Table is partnering with the Chartered Institute of Housing (CIH) to host this session, which will explore some of the most significant government proposals and their consequences for the sector and its residents. Members of CIH’s policy and practice team will summarise and present th...
2024-02-161h 29The Social Housing Round TableResearch Study: Lived Experience and it's importance in Executive RecruitmentWe had more than 40 people attend this session live which looks into why Executive Teams must have Lived Experience.
It is a not to be missed episode!
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2024-02-1457 minThe Social Housing Round TableTenant Affordability Assessments - Alternatives to Saying NOWhat are you doing next as Social Housing providers when you're having to refuse housing based on affordability?
What would de-risking look like for you?
How can we ensure intervention has true currency?
Just three questions posed to today's Round Table by Rebecca White of Your Own Place CIC in a truly brilliant session.
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2024-02-0759 min
Matt's Movie Reviews Podcast#582 - Sunrise director Andrew BairdDirector Andrew Baird joins Matthew Pejkovic on the Matt's Movie Reviews Podcast to talk about his new film 'Sunrise', a folk horror thriller set in the Pacific Northwest in which roams an ex-cop turned vampire (Alex Pettyfer) who seeks revenge against a corrupt and fanatical land barron (Guy Pearce.)
Matt's Movie Reviews Podcast listed in FeedSpot's Top 100 Movie Podcasts: https://podcasts.feedspot.com/movies_podcasts/
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2024-01-1629 min
The Green DreamAvoiding greenwashing (and bluewashing!) and creating positive social impact since 1840: Matthew Moore from Australian UnityThere’s not many fund managers that can say they can trace their origins back to a pub in Melbourne in 1840, 183 years ago! At that time, a group of eight people formed a friendly society to look after the health and wellbeing of its members. Since then, Australian Unity has continued to grow as a member-owned company, offering their members and customers health, wealth and care services.Matthew Moore is the Head of Responsible Investment and Stewardship at Australian Unity. He joined them in January 2022 from Uniting Financial Services, where he held the role of Head of Et...
2023-03-2340 min
The Simplifiers PodcastHow to leap into something new - with Matthew Dicks (PART TWO - ALL-STAR)Earlier this week, we shared part one of this conversation, all about how to leap into something new. And since then, I've been really thinking about the crazy ideas and dreams that I (too) have put on the back burner for way, way too long. Like writing a book, delivering a TED talk, and getting back to painting large-scale canvases for fun. Why do we stall on the things that matter most to us? Matthew really dives deep into this and how to get unstuck. Now, if you haven't heard part one, go back and listen to...
2023-01-2020 minThe Simplifiers PodcastHow to leap into something new - with Matthew Dicks (PART ONE - ALL-STAR)Are you looking to leap into something new soon? Maybe you've been thinking about writing a book, starting a new relationship or making a big career leap… but something has been stopping you from doing the thing, for like, way too long? What is it and how do we overcome that hesitation? My special guest today is author and storyteller Matthew Dicks and he's simplifying how to leap into something new. As Matthew puts it… "Are you good at dreaming about what you're going to accomplish 'someday' but not good at finding the time and getting started? How w...
2023-01-1727 minThe Simplifiers PodcastHow to leap into something new - with Matthew Dicks (PART TWO)Earlier this week, we shared part one of this conversation, all about how to leap into something new. And since then, I've been really thinking about the crazy ideas and dreams that I (too) have put on the back burner for way, way too long. Like writing a book, delivering a TED talk, and getting back to painting large-scale canvases for fun. Why do we stall on the things that matter most to us? Matthew really dives deep into this and how to get unstuck. Now, if you haven't heard part one, go back and listen to...
2022-07-2220 minThe Simplifiers PodcastHow to leap into something new - with Matthew Dicks (PART ONE)Are you looking to leap into something new soon? Maybe you've been thinking about writing a book, starting a new relationship or making a big career leap… but something has been stopping you from doing the thing, for like, way too long? What is it and how do we overcome that hesitation? My special guest today is author and storyteller Matthew Dicks and he's simplifying how to leap into something new. As Matthew puts it… "Are you good at dreaming about what you're going to accomplish 'someday' but not good at finding the time and getting started? How w...
2022-07-1928 min
The RAG Podcast - Recruitment Agency Growth PodcastSeason 5 | Ep 34 - Matthew Baird on the reality of both the highs and lows of his first 16 months as a solo recruitment ownerOn this week’s episode, I was joined by Matthew Baird, the Founder of Baird & Co Recruitment, which is part of District4. Matt has been in recruitment since 2012 and has worked for a number of agencies recruiting into the social housing sector.During the pandemic, he became disillusioned with working for other people, and at a time of real uncertainty he made the bold and scary decision to start up alone…However, he didn’t have the finances or the knowledge to manage all areas of the start-up process, so he decided to partner...
2022-07-061h 07
The Music Biz PodcastInside Music #50 - Matthew Baird (Spoken)On this episode of INSIDE MUSIC, host James Shotwell celebrates fifty podcasts by calling someone who knew him when he was just starting out. Matthew Baird is the founder and lead singer of recent Artery Recordings signee Spoken, whose new album Breathe Again comes out this Friday (12/11), and he has spent the better part of two decades touring the world to chase his rock and roll dreams. Matt and James discuss their history in the business, the new album from Spoken, and where they each hope to be in the future.
2015-12-0848 min