Shows
Statements of Intent15 | How to Keep Your Brand Relevant with Matthew GratzeIn this episode, David is joined by Matthew Gratze, Director of Customer at Signet Jewellers.Matthew shares his perspective on the importance of being relevant to each customer's unique shopping journey and how to deliver personalised, contextual experiences.Matthew holds experience across several sectors from baby & child to jewellery. His leadership in driving major business transformations and digital strategies for brands like Halfords, Ann Summers, and Mothercare has earned him a spot on The Retail Week Etail Power List 2016 top 50.Topics Covered:The lessons Matthew learned about customer-centricity during...2024-04-1724 min