Shows
Business of HealthcareHow Carteret County, NC cut overdose deaths by 80% and overdose-related ER visits by 50%Carteret County is a coastal North Carolina community of approx 70,000 residents which swells to 200,000 during the summer beach season. Carteret had a big overdose problem, ranked in the worst quintile in North Carolina.That's where Consolidated Health and Human Services Director Dr. Randall Williams and Post Overdose Response Team Manager Brook Lane come in. In only two years, they reduced overdoses by 90%, overdose deaths by 80%, and overdose-related ER visits by 50%. In this episode of the Business of Healthcare, we explore how these two leaders helped dramatically reduce the overdose crisis in their county, saving lives and money.
2025-10-0731 minBusiness of HealthcareHow Carteret County, NC cut overdose deaths by 80% and overdose-related ER visits by 50%Carteret County is a coastal North Carolina community of approx 70,000 residents which swells to 200,000 during the summer beach season. Carteret had a big overdose problem, ranked in the worst quintile in North Carolina.That's where Consolidated Health and Human Services Director Dr. Randall Williams and Post Overdose Response Team Manager Brook Lane come in. In only two years, they reduced overdoses by 90%, overdose deaths by 80%, and overdose-related ER visits by 50%. In this episode of the Business of Healthcare, we explore how these two leaders helped dramatically reduce the overdose crisis in their county, saving lives and money.
2025-10-0731 min
Resonate Seattle SermonsTreasure in Heaven | Sermon on the MountWhat does it mean to lay up treasures in heaven versus laying up treasures on earth? How can I seek the Kingdom of God and not my own?
Sermon on the Mount #2
Title: Treasure in Heaven
Scripture: Matthew 6:19-34
Preacher: Kyle Hanis
Date: 4/7/2024
Music: Lawrence by TrackTribe
2024-04-1034 min
Back RoadsSeason 4: Episode 15This week begins with Leman's tribute to Coach Matthew Hoover. Prayers for his family!
Coach Dale Pustejovsky, Buena Vista, visits with Craig and Bobbie about the Longhorns, their awesome fans, and this week's matchup with Westbrook in the Area round of the playoffs.
We talk unique matchups for this week, cover all Bi-District games with stats, and review the Area/Regional Semifinal round... and yes, explain why it's both.
2022 UIL State Volleyball is this upcoming week and we talk about the matchups that will take place between the Benjamin and D'Hanis and Blum...
2022-11-1450 min
Business of HealthcareDo PE-backed physician practices do a better job getting the right patients?Gautam Shrikhande, MD, Chief Executive Officer of Pelvic Rehabilitation Medicine and Brian Rath, Partner, Lorient Capital join Business of Healthcare to explore the role of private equity in physician services. Physicians want to serve patients with the highest value care at the best cost while being fairly compensated. Growth is a sign of a healthy, well-run practice. Ethical medical groups attract patients and increase revenue per patient by providing better outcomes, patient experience, and value as compared to local alternatives. Some practices of these practices are choosing private equity to fund growth. As a source of...
2020-09-0245 min
Business of HealthcareMcLeod Health's Catherine Lee, MBA, CPXPYou may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.
2019-11-2522 min
Business of HealthcareArkansas Children's Jeff T. House & Feedback's Dean Browell, PhDDigital ethnography observes healthcare decision making on community message boards. These insights bring a more distinct 'voice of the customer' to shape marketing and service delivery. Health system marketing leader Jeff T. House and digital ethnography Dean Browell, Ph.D. join BOH host Matthew Hanis to explain how digital ethnographic research is applied and some of the surprising insights which have emerged.
2019-10-2522 min
Business of HealthcareAtrium Health's Zeev Neuwirth, MDWhy are marketing tools, techniques and approaches so important to transforming healthcare? In his BOH interview, Zeev Neuwirth, MD says, "The field, in my estimation, that really understands what people want and need is the field of marketing." An Atrium Health clinical executive and author of recently published Reframing healthcare - roadmap for creating disruptive change, Neuwirth describes the 'marketing mindset', stages systems go through embracing these techniques, the threat marketing experts Google, Amazon and CVS bring and the implications for payment reform, digital health and chronic disease management. Interview filmed in partnership with the Society for...
2019-10-0930 min
Business of HealthcareBanner Health's Mark Jannone, MSME, CMBBCan health systems engage consumers digitally to improve quality, cost and satisfaction? According to Mark Jannone, Senior Director, Banner Health's Banner Innovation Group, the answer is a solid, "Yes." He is helping to pilot digital ED triage and chatbot tools. Jannone reports the tools achieve a 35% reduction in inappropriate ED cases with 92% triage accuracy, decrease the time patients are in the ED by about 50% and increase net promoter scores by 40%. Full interview at BOHseries.com. This Business of Healthcare interview sponsored by MedChat: improving patient access with secure LiveChat, Bots & text tools. See www.medchatapp.com.
2019-09-3011 minBusiness of HealthcareWhy the population health movement will save U.S. healthcare"No outcome, no income," says Dr. David Nash, Founding Dean Emeritus, Jefferson College of Population Health. JCPH is the nation's first graduate school of population health. Nash describes the emergence of the population health movement, why fixing the US healthcare system is so important for our economy and our society, and concrete interventions such as going at risk with supply chain partners such as pharma. See YouTube for video highlights and Full video interview
2019-08-0124 min
Business of HealthcareTreating opioid addiction in rural family practiceKaren L. Smith MD, FAAFP kept discovering opioid addiction in the families she served in her independent, rural primary care practice. With growing need and few referral options, Smith began providing medication-assisted treatment. MAT uses medication, counseling and behavioral therapies to treat substance use disorders and sustain recovery. Smith shares patient stories which led her to take on this challenge and the barriers a physician must overcome to provide MAT.
2019-06-2532 min
Business of HealthcareNew Hanover Regional Medical Center's Philip M. Brown, Jr., MD, FACSIn 2016, Wilmington, NC had the highest concentration of opioid use disorder among US cities. Community leaders including regional health system chief physician executive Philip M. Brown, MD, FACS helped intervene in this public health epidemic. Brown describes the moment a national report triggered awareness of the local opioid epidemic. He and his fellow leaders undertook multi-faceted interventions to change prescribing habits, impact social determinants and, most importantly, de-stigmatize addiction.
2019-06-1224 min
Business of HealthcareCRICO's Mark E. ReynoldsWhen a med mal claim emerges from patient injury, we may debate who's liable but we can agree something undesirable happened. Mark Reynolds leads CRICO, the Risk Management Foundation of the Harvard Medical Institutions, a captive insurance program. CRICO, in addition to serving its members' medical professional liability insurance and other needs, also provides a comparative database with 30% of U.S. MPL claims. Reynolds shares insights from this 30+ year dataset of clinical and financial data which CRICO uses to identify & propagate root cause interventions. What insights do medical malpractice claims offer to improve the Mission & Margin of healthcare? These...
2019-06-0522 min
Business of HealthcareEBSCO Health's Brian S. Alper, MD, MSPH, FAAFP & CHRISTUS Health's John A. Gillean, MD, MHAPhysician entrepreneur Brian Alper, MD explores shared decision making as an intervention improving patient safety, patient satisfaction and financial outcomes. John Gillean, MD, MHA, EVP & Chief Clinical Officer for CHRISTUS Health shares his perspective on the patient safety and quality implications.
2019-05-2205 min
Business of HealthcareCHRISTUS Health's John A. Gillean, M.D., MHACHRISTUS chief clinical officer John Gillean, MD, MHA, among his many responsibilities, guides his organization's insurance captive to reduce operating costs and improve patient safety. While supporting the system's core patient care mission, this lowered total system cost of risk from $100 million to $50 million. Now focused on emerging risks such as natural disaster, cyber security, active shooter and pandemic, Gillean is helping wrestle the tsunami of data created in patient care to further advance mission & margin goals.
2019-05-0205 min
M&A MastersMatthew Hanis | Practical Improvements to HealthcareThe politics of healthcare is a mess in this country, as you know.But Matthew Hanis, executive producer and host of the Business of Healthcare, is more interested in practical measures for incrementally improving a system that is the most expensive in the world and doesn’t offer a great quality of care in exchange.We also talk about the M&A landscape in healthcare, including the trend towards increasing vertical integration, as well as...How to balance profits with patient careThe key difference between a single payer system and universal healthcareThe 3 biggest upcoming re...
2019-05-0124 min
Business of HealthcareMedStar Health's Larry Smith & Rachel LeykoLarry Smith and Rachel Leyko of MedStar Health explain Early Intervention, their journeys to advocacy and evidence of lowers costs and better outcomes for patients, families and clinicians. Medical error resulting in patient injury may lead healthcare personnel to withdraw from patients and withhold information for fear of litigation. Early Intervention is an alternative approach in which physicians and health system staff quickly acknowledge an injury has occurred. By providing immediate assistance (without accepting blame) when not clearly at fault, patients are more collaborative than adversarial, and prompt medical care lessens future harm.
2019-04-1916 minBusiness of HealthcareBlue KC and New Directions Behavioral Health prove 10.8% population health cost reductionBecky Gernon, MD of Blue Cross and Blue Shield of Kansas City and Peggy DeCarlis, recently retired from New Directions Behavioral Health, report on integrating behavioral health into primary care clinics and their recently published results showing 10.8% population health cost savings. Deployed through Blue KC's Spira Care Clinics, the project also showed reduction in physician burnout which Gernon attributes in part to the integrated behavioral health clinicians helping with medically complex patients.
2019-04-1013 minBusiness of HealthcareNat Cross (Beazley Group) & Jon Moore (Clearwater)Medical professional liability insurance premiums may rise and cyber security may become a factor. Leading MPL underwriting expert Nat Cross, Beazley Group's Healthcare Leader, forecasts premium trends and explains the drivers. Cyber security may be an emerging MPL risk as internet-connected biomedical devices such as infusion pumps become subject to cyber-attacks. Compliance and information security expert Jon Moore explains this emerging MPL risk. Interview underwriters include Cayman International Insurance, host of the Cayman Captive Forum, Clearwater, a provider of cyber risk management solutions, and EBSCO Health, an evidence-based provider of clinical decision support solutions.
2019-03-0612 minBusiness of HealthcareInsurance Captives: Innovation & Cost Savings for ProvidersMichelle Johns, Chief Risk Officer of IU Health and Bob Chaput, Executive Chairman of Clearwater discuss their innovative work benchmarking risk within and between large health systems. They also explore why insurance captives have become so strategically important to patient safety innovation.
2019-02-1919 minBusiness of HealthcareMed Mal Insurance Costs May Rise, Shared Decision-Making May HelpMike Hakimian explains a hardening market in medical malpractice insurance. He describes current conditions and evidence suggesting premiums will rise. Brian Alper, MD describes patient decision aids which could elevate patient satisfaction and relieve some pressure insurance premiums by reducing the likelihood of claims. Recorded at the Cayman Captive Forum hosted by the Insurance Managers Association of Cayman.
2019-02-0602 minBusiness of HealthcareAI improving behavioral health treatment & outcomesDr. Jim Stefansic of Raiven Healthcare describes how payers and providers can use artificial intelligence algorithms to optimize treatment plans, medical spending and patient outcomes. Raiven's AI algorithms, based on a large patient database from Centerstone and AI technology from Indiana University, assists providers in making treatment decisions and then uses resulting patient outcomes in a continuous learning cycle.
2019-01-3014 minBusiness of HealthcarePhysician Practice Helping Employers Manage Medical Cost, QualityWilmington Health CEO Jeff James describes how they help large employers achieve better cost and quality in self-funded employee health plans. Recorded as part of a series underwritten by the North Carolina Medical Group Management Association and Mako Medical Laboratories.
2019-01-2420 min
Business of HealthcareMako Medical Disrupting Clinical Laboratory Market. Guest: Chad Price, Founder and CEO, Mako Medical LaboratoriesMako Medical Laboratories Founder & CEO Chad Price describes how his company came to serving physicians and take on LabCorp and Quest in the $75 billion lab services industry. MGMA members may receive CEU credit by watching, listening or reading the full interview.
2019-01-1524 min
Business of HealthcarePsychotherapy practice piloting digital diagnostic tool. Guest: Staci Connolly, LCSW Psychotherapist/Owner Cornerstone Therapy and WellnessTherapist and psychotherapy practice owner Staci Connolly recently deployed a digital diagnostic tool for patients. She anticipates the tool will accelerate diagnosis and measure patient progress in treatment, providing data she believes insurers will soon require. Connolly also founded The Digital Education Project to educate families on the healthy use of digital devices. Underwriters New Directions Behavioral Health, Foothold Technology, VPAC Clinical and Raiven Healthcare made this interview possible.
2019-01-0918 min
Business of HealthcareNC Move to Medicaid Managed Care: Mandy Cohen, MD, MPHMandy Cohen, MD, MPH, North Carolina Sec. of the Department of Health and Human Services, joins BOH host Matthew Hanis for a live interview in front of 200 NC physician practice leaders. That same day, bids were due for the conversion of 1.6 million NC Medicaid beneficiaries to managed care. Previously, Cohen helped resuscitate the federal ACA insurance exchange platform healthcare.gov and helped innovate federal alternative payment models such as bundle payments and MSSP accountable care organizations.
2018-12-1944 min
Business of HealthcareCigna Proving Behavioral Health Reduces Total Medical Costs: William Lopez, MD, CPECigna behavioral health leader William Lopez, MD, CPE describe efforts to prove better access to behavioral health services reduces total medical spending in commercial populations. The team is helping physician practices integrate behavioral health services in a financially-sustainable manner.
2018-12-1118 min
Business of HealthcareSolving for Social Determinants and Patient Outcomes: David C. Guth, Jr. & Marlowe Greenberg, MPPDavid C. Guth, Jr., Co-Founder & CEO of Centerstone and Marlowe Greenberg, MPP, Founder & CEO of Foothold Technology join BOH host Matthew E. Hanis to discuss driving better patient outcomes through data integration across behavioral, social and medical services.
2018-12-0532 min
Business of HealthcareCreating Population Health Leadership: David Nash, MD, MBADavid B. Nash, MD, MBA is founding dean of the Jefferson College of Population Health, one of the first programs granting Master and Doctoral degrees in population health topics. Interview explores the value of population health graduate programs and advancing population health or, as Nash says, "Shut off the faucet, instead of mopping up the floor."
2018-11-3023 min
Business of HealthcareTryon Medical Partners CEO Dale Owen, MDCardiologist and Tryon Medical Partners CEO Dale Owen, MD led 88 physicians in separating their practice from a large health system. He joins Business of Healthcare host Matthew E. Hanis to discuss why he and his partners sought to return to independent practice, his vision for taking on population health risk and the tactical challenges standing up a 75,000-patient practice in weeks.
2018-11-1231 min
Business of HealthcareNurturing Future Healthcare Leaders with Kevin Mahoney (Penn Medicine) & Joseph S. Gasque (GE Healthcare)Learn the most important traits being nurtured in future healthcare leaders by organizations leading the transformation of healthcare. "Anyone going into healthcare leadership should know that we should be putting ourselves out of business," shares Kevin Mahoney of Penn Medicine. "As we work with clients on mitigating risk, on how GE Healthcare can share in that risk, our leadership approach helps us cross the chasm of trust a little bit faster," reflects Joe Gasque of GE Healthcare.
2018-09-2435 min
Business of HealthcareU.S. Middle Class May Choose Universal HealthcareGary Filerman, Ph.D., influential researcher and long-time advocate for formalized healthcare management education, argues the US middle class will ultimately vote for universal healthcare coverage as a means to lower out-of-pocket costs and waste. This would lead to massive disruption in the current healthcare sector and an enormous set of moral and ethical decisions for emerging healthcare leaders.
2018-09-1226 min
Business of HealthcareLloyd Sederer, MD on "A Public Health Approach to Substance Abuse & Mental Health"Dr. Lloyd Sederer, a Professor, Columbia Public Health School, medical journalist, book/film/TV reviewer and the Chief Medical Officer for the $4 billion New York State Office of Mental Health advocates for his approach to the addiction and mental health crisis in our country. Sederer's public health approach is described in his recently published book, The Addiction Solution: Treating Our Dependence on Opioids and Other Drugs. Sederer joined BOH host Matthew Hanis during NATCON18.
2018-08-1633 min
Business of HealthcareInnovating the Diagnostic Lab Business Model with Siemens Healthineers' Andy OlenThe diagnostic laboratory industry is undergoing major change and innovation. Lab business expert Andy Olen (Siemens Healthineers) joins Business of Healthcare host Matthew Hanis to discuss current trends and the emerging 'fee-for-value' lab business model. He also discusses his new book, The Trilogy of Yes, in which he observes that great sales people apply 'Communication, Connection, and Cooperation' across cultures to generate 'win-win' results.
2018-08-0632 minBusiness of HealthcareLeadership and Healthy Communities with Joe Wilkins (Atlantic Health) & Joseph S. Gasque (GE Healthcare) Guests Joe Wilkins (Atlantic Health) and Joe Gasque (GE Healthcare) share the leadership characteristics and innovations supporting the Healthy Communities movement, an effort to target persistent barriers to people living the healthiest life possible wherever they live. Both organizations have proven commitment to this effort through formal innovation programs and through the traits they seek and nurture in emerging healthcare leaders.
2018-07-2629 min
Business of HealthcareMentoring for Inclusive Leadership (Guests: Shelly Buck, WellSpan Health & Joseph S. Gasque, GE HealthcareShelly Buck (WellSpan Health) and Joe Gasque (GE Healthcare) discuss ways they nurture inclusiveness in emerging leaders. As healthcare continues to rapidly evolve, inclusiveness is critical for emerging leaders. Inclusive leadership seeks not so much to guard against discrimination as it does to harness differences in age, culture, origin, and experience as competitive advantage. This interview was made possible by GE Healthcare, the Commission on the Accreditation of Healthcare Management Education, Saint Louis University, and the Jefferson College of Population Health.
2018-07-2638 min
Business of HealthcareWhy Manage Cyber Risk through an Insurance Captive?Captive insurance is an alternative to commercial insurance for professional liability, property, workers comp, etc. In addition to self-insuring risks, Captives also invest to reduce losses. Providers now use captives for other risks such as employee health plans and managed care risk. Guests explore why Cyber risk may be suited for captives. Rebecca Cady, Esp., BSN Vice President and Chief Risk Officer for Children's National Health System Bob Chaput, CISSP, HCISSP, CRISC, CIPP/US Founder & Chairman of Clearwater
2018-07-0134 min
Business of HealthcareOmar Manejwala of Catasys proves behavioral health ROI"I never set out to work in addictions, but I lost my best friend to a heroin overdose," shares Omar Manejwala, MD in his BOH interview. That tragedy ultimately led Manejwala to his current role as Senior Vice President and Chief Medical Officer of Catasys, Inc. which he describes as "solving the hidden problem of untreated behavioral health conditions." Manejwala describes his journey and the Catasys proven value proposition for health plans. Catasys has accumulated evidence proving efficacy. The marketplace has responded positively with five of the top 8 health plans already utilizing their c...
2018-06-2622 min
Business of HealthcareGE Healthcare's Shared Risk ContractingAs health systems take on more 'fee-for-value' arrangements, their strategic suppliers may share the risk. Joe Gasque, a senior leader from GE Healthcare North America, shares GE's shared risk arrangements in their journey to be a "leading provider of outcomes" and impact on hiring and training field team members. Brad Ansley, Founder and Director of SPI Health, returns to talk about preparing sales team members and others for this new value-driven paradigm.
2018-06-2535 min
Business of HealthcareCCBHC Pilots Improving Whole Patient care: Mental & PhysicalScott Green (Netsmart) and Tom Petrizzo (Tri-County Mental Health Services) to learn about emerging outcomes, and innovation, from Certified Community Behavioral Health Clinics (CCBHC) pilots.
2018-06-1426 min
Business of HealthcareAre pharmaceutical makers becoming outcomes companies? with AJ Ploszay, Ph.D. (GlaxoSmithKline) Brad Ansley (SPI Health)Digital is disrupting pharmaceutical companies at their very core: product development and commercial operations. We explore this with two leaders deep in the thick of transforming this key healthcare segment . . . 10% of the overall healthcare spend in the US . . . as digital innovation destroys and recreates the industry.
2018-05-2932 min
Business of HealthcareDigital therapeutics transforming pharma: Daniel J. Gandor (Takeda) & Brad Ansley (SPI Health)Digital is changing almost every aspect of healthcare including pharmaceutical manufacturing and distribution. Join Daniel J. Gandor, Director of Digital Innovation for Takeda Pharmaceuticals U.S.A., Inc. and Brad Ansley, Director of SPI Health as they look at the ways digital is changing pharma and the impact on commercial functions.
2018-05-2226 min
Business of HealthcarePopulation Health and the New Sales Paradigm. Guests: David Nash & Brad Ansley"No outcome, no income," says Dr. David Nash, founding dean of the nation's first graduate school of population health. He joins Brad Ansley of SPI Health to explore the emergence of population health and the implications for healthcare suppliers. They cover the buyer's perspective on changing health system needs, shared-risk contracting and new selling dynamics.
2018-05-1549 min
Business of HealthcareDoes Sales Add Value in Healthcare? Guests: Jay Graves (Roche) and Brad Ansley (SPI Health)Empathy for the patient, helping providers improve efficiency, adjusting to new buying paradigms . . . the work and competencies of a sales representative is undergoing just as radical change as other stakeholders. But do we even need salespeople in healthcare? Is the portion of healthcare dollars spent on sales wasteful or productive? What drives a sales person and how can healthcare leaders ensure their organizations get the most value from these passionate contributors? Filmed at eyeforpharma Philadelphia 2018 #efpphilly @eyeforpharma
2018-05-0435 min
Business of HealthcareMeasuring Employee HappinessTouchCare, an employee/patient advocacy service and Namely, an HR automation and insurance brokerage firm, are in the business of helping employers maximize employee happiness. What is employee happiness, how is it measured, and what value does it create?
2018-04-2620 min
Business of HealthcareThe Quest for Mental Health ParityPatrick J. Kennedy, former U.S. Representative (D - RI) and Founder of the Kennedy Forum, describes treating his own addiction as "an acute episodic situation". Son of Senator Edward "Ted" Kennedy and nephew of John F. Kennedy, he led sponsorship of the Mental Health Parity & Addiction Equity Act of 2008. He now focuses his attention advocating for brain disease and uniting the mental health community.
2018-04-1907 min
Business of HealthcareChuck Stokes, President & CEO Memorial Hermann on Medical Injury and the Journey to ValueChuck Stokes was a key voice in ACHE prioritizing patient safety. Medical error has now risen to be the third leading cause of death in the United States: the equivalent of a fully loaded 737 airplane crashing every 7 hours. While the business case for patient safety is compelling in a fee-for-service world, the journey to fee-for-value will better align incentives. Stokes believes the journey to value requires emerging healthcare leaders to have innovation skills to address three systemic challenges: individual lifestyle accountability (such as Memorial Hermann's policy of not hiring smokers), health system waste and ethical end-of-life care.
2018-04-0540 min
Business of HealthcareInfluential catalyst in US healthcare: American College of Healthcare Executives (ACHE)David A. Olson, FACHE was named Chairman of the American College of Healthcare Executives during its recent Congress in Chicago. The organization acts as an affinity group and credentialing body for its more than 40,000 members. With its members leading one third of the $3.6 trillion US healthcare industry, ACHE has a profound impact on how healthcare delivery changes in our country. Olson speaks about the highs and lows of his career, ACHE's strategic goal of improving patient safety, and the challenges a health system faces when taking on 'fee-for-value' risk. Visit www.BOHSeries.com for more information
2018-03-2921 min
Business of HealthcareNimble Cyber Risk ManagementBecky Havlisch (Banner Health) and Bob Chaput (Clearwater) lead their respective organization's search for better cyber risk management. Havlisch has an unusual title: vice president of business health. That title reflects her organization's innovative approach to cyber risk. Chaput describes why the 2009 HITECH Act led to the explosion of healthcare-related cyberattacks. He describes a vision of ongoing risk and compliance gap assessment as a method to optimize OpEx and CapEx spent on cyber risk. Along the way, we learn the difference between cyber risk and cyber security, lessons from Banner's 2016 breach, and the role of the Audit Committee of the B...
2018-03-0836 min