Shows
The Legalpreneurs SandboxEpisode 124 - The Role of a Client Experience DesignerClient-centric strategies, client journey mapping, legal design thinking and user experience (to name just some) – you’ve heard the terms, but do you know how they all combine to create an exceptional level of engagement, interaction, communication, and collaboration for outstanding service/product delivery for every client, every time? Client experience designers do! In this podcast, Melissa Lyon, Executive Director and Experience Designer, Hive Legal and CLI Advisory Board member discussed the role of a client experience designer with these exceptional specialists: Sam Burrett, Manager, Clients & Markets, Clayton Utz and CLI Emerging Leaders Board member Carl White, Director, NewLaw...2022-05-211h 00