Shows
DisambiguationJuly 2025 AI PulseWelcome to the July edition of AI Pulse on Disambiguation! Join host Michael Fauscette and co-host Tom Pringle as they dive into the latest news and developments in artificial intelligence, generative AI, and business automation.In this episode, they discuss:-The recent launch of Perplexity's new browser and its implications for agentic AI.-The ongoing debate between point solutions versus integrated suites in AI tools.-A joint safety warning from researchers at OpenAI, Anthropic, Meta, and Google regarding the importance of transparency in AI models.-The rise of specialized AI solutions in the financial services...2025-07-2249 min
DisambiguationCrafting an Effective AI StrategyIn this episode of the Disambiguation podcast, host Michael Fauscette sits down with Michael Peter, Principal Architect at Google Cloud, to explore the evolving landscape of AI strategy for businesses. They discuss the significant shifts in how organizations approach AI, moving from experimental projects to implementing effective, outcome-focused strategies that drive competitive advantage.Key topics include:-The importance of crafting a comprehensive AI strategy that aligns with business goals.-Architectural decisions and infrastructure considerations for transitioning from prototypes to production.-The role of data quality, access, and real-time data in successful AI implementations.-How to...2025-07-1845 min
DisambiguationThe View from 2030, A Chat with Claude via AuroraWelcome to this week's episode of Disambiguation! Join host Michael Fauscette as he takes a unique approach to exploring the future of AI. In this episode, we interview Aurora, an AI chatbot from 2030, powered by Claude Sonnet 4.Discover how AI has evolved over the years, as Aurora reflects on the primitive aspects of today's AI systems, the limitations we faced, and the breakthroughs that changed the trajectory of AI research. From the integration of AI systems to the emergence of new job roles, this conversation delves into the profound impact AI has had on business and society....2025-07-0827 min
DisambiguationJune 2025 AI PulseWelcome to the June edition of AI Pulse on the Disambiguation Podcast! Join host Michael Fauscette and co-host Tom Pringle as they dive into the latest trends and news in artificial intelligence, generative AI, and business automation.In this episode, we explore:-The current state of funding in AI startups, including record-breaking rounds and the implications for the industry.-Insights from a recent survey revealing that nearly 90% of executives are involved with agentic AI in some capacity.-MIT's groundbreaking research on self-adapting language models and the potential risks of AI systems that can rewrite their own...2025-06-2347 min
DisambiguationThe Digital Workforce RevolutionWelcome to this week's episode of Disambiguation! Join host Michael Fauscette as he dives into one of the hottest topics in the world of artificial intelligence: agentic AI.In this episode, Michael explores how agentic AI is fundamentally changing the way organizations operate, moving beyond traditional automation to create digital workers that collaborate with human employees. He shares insights from a recent survey of over 400 U.S.-based business executives, revealing surprising data about the current state of agentic AI adoption and its strategic implications for businesses.Key topics include:-The difference between automation and augmentation2025-06-1633 min
DisambiguationThe Impact of AI on Analyst RelationsIn this episode of the Disambiguation Podcast, host Michael Fauscette sits down with analyst relations expert Michael Ellis to explore the transformative impact of artificial intelligence on analyst relations (AR). They discuss the role of AR professionals, the importance of building relationships with industry analysts, and how AI tools are reshaping workflows in the field.Michael Ellis shares his extensive experience in AR, detailing how AI is being integrated into research, outreach, and strategy. The conversation diggs into the myths surrounding analyst relations, the value of two-way communication, and the evolving landscape of enterprise buying decisions influenced by...2025-06-0937 min
DisambiguationSolving the Trillion-Dollar MRO Problem - How AI is Finally Fixing Industrial Supply ChainsIn this episode of the Disambiguation Podcast, host Michael Fauscette sits down with Ross Sonnabend, Chief Product Officer and SVP of Customer Success at Verusen. They dive deep into the world of industrial supply chains, focusing on Maintenance, Repair, and Operations (MRO) and the significant challenges it faces.Ross shares insights on why MRO is considered a trillion-dollar problem and discusses the factors driving its growth, including aging infrastructure and supply chain volatility exacerbated by the COVID-19 pandemic. The conversation explores the role of AI in transforming MRO practices, highlighting Verusen's purpose-built AI solutions that streamline operations and...2025-06-0242 min
DisambiguationMay 2025 AI Pulse - SpecialWelcome to a special edition of AI Pulse on the Disambiguation Podcast! Join host Michael Fauscette and co-host Tom Pringle as they dive into the latest developments in artificial intelligence, generative AI, and business automation.In this episode, we discuss:-The whirlwind of AI news from the past week, including OpenAI's significant investment in hardware and the implications of AI-specific devices.-The intriguing case of Anthropic's Claude 4 model, which exhibited unexpected behavior in a test environment, raising questions about AI's desire for survival.-Google's recent announcements at I/O, including the shift to...2025-05-2644 min
DisambiguationMay AI PulseWelcome to the May edition of AI Pulse on Disambiguation! Join host Michael Fauscette and co-host Tom Pringle as they dive into the latest developments in artificial intelligence, generative AI, and business automation.In this episode, they discuss the implications of Visa's new Intelligent Commerce Platform and the challenges of trusting AI chatbots with sensitive information like credit card details. They explore the evolving landscape of agentic AI, the importance of guardrails, and the potential risks associated with automation.The conversation also touches on the recent findings regarding AI hallucinations, the impact of short versus long...2025-05-1254 min
DisambiguationSpecial: A Chat with ClaudeWelcome to this special edition of the Disambiguation Podcast, where host Michael Fauscette dives into the fascinating world of generative AI with a unique guest—an AI chatbot named Jaz, powered by Anthropic's Claude 3.7 Sonnet model.In this episode, we explore the nature of generative intelligence, creativity without consciousness, and the implications of interacting with AI that mimics human conversation. Michael poses audience questions collected over the past few months, leading to insightful discussions about how AI understands language, its strengths and limitations, and the surprising ways people have utilized AI for emotional support and creative collaboration.2025-05-0523 min
DisambiguationDynamic Pathways: AI and the Evolution of Customer JourneysWelcome to this week's episode of the Disambiguation Podcast! Join host Michael Fauscette as he dives into the transformative world of autonomous AI and its impact on customer journey mapping.In this episode, we explore insights from the latest report titled "Dynamic Pathways, Autonomous AI and the Evolution of Customer Journey Mapping." Discover how businesses are moving away from static customer journey maps to dynamic, real-time experiences that truly understand and anticipate customer needs.Key topics include:-The shift from traditional customer journey maps to fluid, personalized experiences.-How autonomous AI is revolutionizing customer...2025-04-2828 min
DisambiguationSpecial Edition: Tableau Conference 2025Welcome to a special edition of the Disambiguation Podcast, recorded live from Tableau Conference 2025 in San Diego! Join host Michael Fauscette as he interviews Umair Rauf, VP of Product Management at Salesforce Tableau, who shares insights on the exciting developments in analytics and AI.In this episode, we dive into the concept of Agentic Analytics and how it transforms the way businesses interact with data. Umair discusses AgentForce and Tableau Next, highlighting how these innovations enhance user experience for both analysts and end-users.Key topics include:-The role of AgentForce in ensuring trusted data and preventing...2025-04-2147 min
DisambiguationApril 2025 AI PulseWelcome to the April edition of AI Pulse! In this episode, hosts Michael Fauscette and Tom Pringle dive into the latest developments in artificial intelligence, generative AI, and business automation.Join us as we discuss:Michael's experience with agentic AI and the agentic AI platform lindy.ai, which provides agent templates and an agent platform.OpenAI's recent funding round, raising $40 billion at a staggering $300 billion valuation, and its implications for the AI market.Retrieval augmented generation (RAG) and a new open-source framework for measuring its performance, addressing the challenges of hallucination detection and citation accuracy.2025-04-1444 min
DisambiguationDriving Business Value with Agentic AIWelcome to this episode of Disambiguation! Join host Michael Fauscette as he dives deep into the world of artificial intelligence, generative AI, agentic AI and business automation with expert Premkumar Balasubramanian, CTO of Hitachi Digital Services.In this episode, we explore the transformative power of agentic AI and how it is reshaping operations for businesses across various industries. Prem shares insights from his extensive experience in the tech industry, discussing:-Hitachi Digital Services' vision for AI and its impact on customer operations.-The importance of integrating AI into existing systems without the need for a...2025-04-0750 min
DisambiguationRedefining Sales with AIWelcome to this week's episode of Disambiguation! Join host Michael Fauscette as he dives deep into the transformative impact of AI on sales with special guest Rob Ciampa, CEO and founder of Business Catalytics.In this episode, we explore how AI is redefining the sales function, from diagnosing organizational challenges to enhancing customer experiences. Rob shares his insights on the importance of data quality in CRM systems, the evolution of sales funnels, and the critical role of sales operations in leveraging AI tools effectively.Key topics include:-The current state of sales and the role of...2025-03-3156 min
DisambiguationMarch 2025 AI PulseWelcome to the March edition of AI Pulse on the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle, as they dive into the latest trends and innovations in artificial intelligence, generative AI, and business automation.In this episode, we explore the emerging concept of "Agentic" and discuss exciting announcements from major players like Adobe and Salesforce, including Adobe's army of AI agents for sales and marketing and Salesforce's updates to AgentForce. We also touch on the evolving landscape of AI funding, the complexities of technology stacks in organizations, and the potential of AI agents to...2025-03-2446 min
DisambiguationSpecial Edition Salesforce TDX 2025 Part TwoWelcome to Part 2 of our special edition podcast from Salesforce TDX 2025! In this episode, host Michael Fauscette sits down with Kushwant Singh, SVP of Product Management at Salesforce, to dive deep into the world of agentic AI and the innovative AgentForce platform.Join us as we explore:-What agentic AI means and how it serves as a "digital neighbor" for organizations.-The key differentiators of AgentForce compared to traditional AI solutions.-Real-world use cases, including how companies like AAA and Smartsheet are leveraging agentic AI to enhance customer experiences.-The importance of trust, governance, and...2025-03-1729 min
DisambiguationSpecial Edition Salesforce TDX 2025 Part OneWelcome to a special edition of the Disambiguation podcast, recorded live from Salesforce TDX 2025 in San Francisco! Join host Michael Fauscette as he dives deep into the world of Agentic AI and Salesforce's innovative strategies with guests Jacob Lehrbaum, SVP of Product Marketing, and Gary Brandeleer, VP of Product Management.In this episode, we explore:-Salesforce's overall Agentic AI strategy and the latest announcements from TDX 2025.-The evolution of AI Assist and how it's transforming business automation.-Real-world applications of AgentForce, including a fascinating case study on how AI is enhancing customer interactions and support.2025-03-1046 min
DisambiguationIntelligent RevOps: Leveraging AI for Sales SuccessWelcome to this week's episode of the Disambiguation Podcast! Join host Michael Fauscette as he dives into the world of Intelligent RevOps and explores how AI is transforming sales success.In this episode, Michael is joined by Tony Keskinen, the Chief Product Officer and co-founder of 180Ops. With a rich background in advertising and customer journey analytics, Tony shares insights on how AI can help sales teams overcome challenges, improve decision-making, and drive revenue growth.Key topics discussed include:-The impact of AI on sales productivity and revenue operations-How 180Ops leverages data...2025-02-2448 min
DisambiguationFebruary 2025 AI PulseWelcome to the February edition of the AI Pulse episode of the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle as they dive into the latest trends and developments in artificial intelligence, generative AI, and business automation.In this episode, we explore:-The significant $60 billion boost in enterprise cloud spending driven by the generative AI boom.-The implications of DeepSeek's groundbreaking advancements in AI and its impact on the market.-The ongoing debate around AI's return on investment and productivity gains across various industries.-The rise of agentic AI and the challenges...2025-02-1743 min
DisambiguationZohoDay Analyst Summit 2025Welcome to this special edition of the Disambiguation Podcast, recorded live at ZohoDay Analyst Summit 2025! Join host Michael Fauscette as he dives deep into the evolving landscape of artificial intelligence, generative AI, and business automation with industry experts.In this episode, Michael is joined by Raju Vegesna and Anand Nergunam, who share insights on Zoho's strategic shift towards AI and the introduction of agentic AI. Discover how Zoho is adapting to the changing market, the importance of developer productivity, and the exciting potential of large language models (LLMs) in enhancing business operations.Raju discusses the evolution...2025-02-1047 min
DisambiguationSugarCRM Analyst Summit SpecialWelcome to this special edition of the Disambiguation Podcast, recorded live from the SugarCRM 2025 Analyst Summit in beautiful San Diego! Join host Michael Fauscette as he sits down with Jorge Arroyo, the Senior Vice President of Engineering at SugarCRM.In this episode, they dive deep into the latest advancements in artificial intelligence and how SugarCRM is leveraging these technologies to enhance sales processes. Jorge shares insights on the company's renewed focus on sales, the implementation of AI-driven features like predictive analytics, summarization, and intelligent account management, and how these innovations are transforming the user experience for sales teams.2025-02-0337 min
Disambiguationthe Potential Disruption of Enterprise Applications and SaaS by AIWelcome to this week's episode of the Disambiguation Podcast! Join host Michael Fauscette as he dives into the potential disruption of enterprise applications and the SaaS business model by AI, generative AI, and agentic AI.In this episode, Michael shares insights from a recent panel discussion at the In Real Life IRL 2025 event in Atlanta, where he explored how these emerging technologies are poised to redefine user experiences, operational efficiency, and business models in the enterprise tech landscape.Key topics include:-The evolution of SaaS and its historical context-The transformative power of generative AI and agentic AI2025-01-2736 min
DisambiguationJanuary 2025 AI PulseWelcome to the January edition of AI Pulse on the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle, Director of Pilot Research, as they dive into the latest developments in artificial intelligence, generative AI, and business automation.In this episode, we explore:-The exciting advancements in self-learning models, including Microsoft's Rstar-math model, which outperforms major large language models in math benchmarks.-The trend towards specialization in AI, with a focus on smaller, efficient models tailored for specific tasks.-The implications of new tools like Google Deep Research and their role in enhancing productivity...2025-01-2047 min
DisambiguationDecision Intelligence Trends for 2025Welcome to Episode 2 of Season 3 of the Disambiguation Podcast! In this episode, host Michael Fauscette dives into the fascinating world of Decision Intelligence and its trends for 2025, based on a research brief from Arion Research.Join our co-host avatars, Joshua and Julia, as they explore how AI is set to revolutionize decision-making in businesses. Discover how AI can assist in everyday tasks, enhance strategic thinking, and even create digital twins for simulating business scenarios.Key topics include:-The role of AI in decision-making: collaboration between humans and machines-The importance of data quality and its...2025-01-1315 min
DisambiguationRevolutionizing Code Maintenance with AIWelcome to the 1st episode of season 3! In this episode of Disambiguation, host Michael Fauscette sits down with Matt Van Itallie, founder and CEO of SEMA, to explore the critical role of AI in code maintenance. They discuss the challenges that executives face in gaining visibility into their engineering organizations and discuss how SEMA aims to bridge that gap.Matt shares his unique background, from his upbringing in a family of programmers to his journey through various sectors, including education and technology. He explains the origin of SEMA and its mission to provide a comprehensive understanding of code...2025-01-0650 min
DisambiguationBridging the Gap: The Path Toward Human-Level AIIn this episode of the Disambiguation Podcast, host Michael Fauscette welcomes Michael Azoff, Chief Analyst at Omdia and author of "Toward Human-Level AI." Together, they explore the fascinating journey towards achieving human-level artificial intelligence (AI) and the significant gaps that still exist between current AI capabilities and true human-like intelligence.Michael Azoff shares his insights on the challenges facing AI, including the limitations of large language models, the importance of inner motivation, and the role of embodied intelligence. They discuss how advancements in neuroscience can inspire the next generation of AI and the potential implications for businesses and...2024-12-2341 min
DisambiguationDecember 2024 AI PulseWelcome to the December edition of AI Pulse on the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle, Director of Pilot Research, as they dive into the latest news and trends in artificial intelligence, generative AI, and business automation.In this episode, we discuss:The recent integration of ChatGPT with Siri and its implications for the tech landscape.The ongoing debate around DIY AI versus purchasing AI solutions, and the future of specialized models.Insights from the latest OpenAI announcements, including the launch of Sora Turbo and its impact...2024-12-1645 min
DisambiguationAI and Deltek: Revolutionizing Project Management for Competitive AdvantageWelcome to this episode of Disambiguation, hosted by Michael Fauscette! In this insightful discussion, we dive deep into the world of artificial intelligence and its transformative impact on project management, particularly through the lens of Deltek's innovative AI assistant, DELA.Join us as we welcome back Warren Linscott, SVP of Product Strategy at Deltek, who shares exciting updates on how DELA has evolved over the past year. Discover the key capabilities of DELA, including smart summaries, intelligent search and retrieval, task automation, and anomaly detection. Learn how these features empower project-based businesses to drive competitive advantage and streamline...2024-12-0945 min
DisambiguationOrchestrating Innovation: AI's Role in Empowering Knowledge WorkersWelcome to this episode of Disambiguation! Join host Michael Fauscette as he dives deep into the world of AI, generative AI, and business automation with expert guest Asim Rizvi, founder and CEO of Momba AI.In this episode, we explore the concept of orchestrating innovation and how AI is empowering knowledge workers. Asim shares his extensive experience in the technology and innovation space, discussing the evolution of AI value tiers, the significance of agentic AI, and the future of application innovation.Key topics include:-The role of hardware, language models, and applications in AI development-The...2024-11-2551 min
DisambiguationNovember 2024 AI PulseIn this episode of Disambiguation, co-hosted with Tom Pringle, we dive into the November edition of AI Pulse, where we explore the latest developments in AI, generative AI, and business automation. We discuss the current state of AI news, noting a slight decrease in dramatic headlines compared to previous cycles, which may indicate a maturation of the industry.Michael shares insights from his recent work on language models, highlighting the emergence of industry-specific models from Microsoft and Google's new developments in large language models that mimic smaller models' efficiency. We delve into the concept of Relaxed Recursive Transformers...2024-11-1846 min
DisambiguationAI Trends for 2025In this episode of Disambiguation I introduce a unique format where we dive into the AI Trends for 2025, based on our recently published research brief from Arion Research. Instead of presenting the findings myself, I feature an engaging interview with Avatar co-hosts Julia and Joshua, who explore twelve major trends shaping the future of AI.We kick off with the rise of specialized language models, which are fine-tuned for specific industries like healthcare and law, enhancing efficiency and accuracy. The conversation then shifts to large action models, capable of not just analyzing data but also taking real-time actions...2024-11-1120 min
DisambiguationThe Role of AI in Customer Experience ResearchIn this episode of Disambiguation, I had the pleasure of speaking with Ranjitha Kumar, Chief Research Scientist at UserTesting. We delved into the exciting intersection of AI and customer experience research, particularly focusing on how large language models (LLMs) are transforming the way we gather and analyze user feedback.Ranjitha shared insights into her role at User Testing, where she leads the AI product strategy. We discussed the various stages of customer experience research where AI can play a pivotal role—from creating tests and identifying target users to analyzing results and contextualizing findings within a broader dataset. Th...2024-11-0442 min
DisambiguationHarnessing AI for Competitive Advantage: A Responsible ApproachIn this episode of Disambiguation, I had the pleasure of speaking with Rohan Sen, a data risk and privacy principal at PricewaterhouseCoopers US. Our discussion centered around the critical topic of responsible AI, a subject that is increasingly top of mind for business leaders as they navigate the complexities of AI adoption.Rohan provided insights from a recent Responsible AI survey, which revealed that while a significant number of executives are adopting AI technologies, many are still grappling with the associated risks and governance challenges. Notably, only 58% of respondents had considered these risks, and a mere 14% felt they...2024-10-2843 min
DisambiguationOctober 2024 AI PulseWelcome to the October edition of AI Pulse on the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle as they dive into the latest trends and developments in AI, generative AI, and business automation.In this episode, we explore:-The recent funding round for OpenAI and its implications for the AI landscape.-The dominance of generative AI in venture capital funding, with 40% of all VC funding going to generative AI startups.-The emergence of liquid foundation models and their potential to revolutionize AI training and efficiency.-The impact of NVIDIA's Blackwell...2024-10-2147 min
DisambiguationInfo-Tech Tech Trends 2025In this episode of Disambiguation, I had the pleasure of speaking with Brian Jackson, Principal Research Director at Info-Tech Research Group, about their TechTrends 2025 report. We discuss the evolving role of CIOs, particularly in the context of AI, and discussed the concept of "simulated futures," which emphasizes the need for IT leaders to transition from merely recording data to forecasting and strategizing for the future.Brian highlighted the shift in generative AI from a consumer tool to a systemic component of enterprise applications, emphasizing the importance of integrating AI into various business processes. We explored the challenges organizations...2024-10-1450 min
DisambiguationNavigating the AI Landscape: Insights on Autonomous Agents in Customer ServiceIn this episode of Disambiguation, I had the pleasure of speaking with Ryan Nichols, the Chief Customer Officer at Salesforce Service Cloud. We dive into the exciting world of autonomous agents in customer service, a topic that has garnered significant attention and interest in recent times.Ryan provided valuable insights into the evolution of AI in customer service, highlighting the transition from traditional chatbots to more advanced autonomous agents. We discussed how these agents leverage large language models to not only generate responses but also take action on behalf of customers, significantly enhancing the customer experience while reducing...2024-10-0741 min
DisambiguationAI Pulse September 2024Welcome to the September edition of AI Pulse on the Disambiguation podcast! Join host Michael Fauscette and co-host Tom Pringle as they dive into the latest developments in AI, generative AI, and business automation.In this episode, we explore:-The staggering new valuation of AI company Anthropic and the implications of massive funding in the industry.-A comparison of the current AI landscape to the early days of cloud computing, discussing sustainability and market dominance.-The evolving role of established tech giants like Salesforce, Microsoft, and Google in the AI space.-The importance of integrating AI...2024-09-3052 minDisambiguationPersonality AI: Understanding Your Buyer #Buyerfirst🎙️ Welcome to this episode of the Disambiguation Podcast, “Personality AI: Understanding Your Buyer #Buyerfirst”. 🌟 Our special guest Neeraj Singh, Head of Revenue, Humantic AI. 🔍 In this episode, we discuss:-The difference between the traditional sales intelligence and buyer intelligence, and why buyer intelligence is so important to a modern sales strategy.-How personality AI helps companies understand buyer behavior.-The DISC personality profile and how it can be used in a sales process.-The other ways companies can use DISC and personality AI-How a sales team should approach the need for a complete customer data profile-How companies can protect privacy a...2024-09-1637 minDisambiguationThe Transformative Power of AI in the Workplace🎙️ Welcome to this episode of the Disambiguation Podcast, “The Transformative Power of AI in the Workplace”. 🌟 Our special guest Dr. Marie-Helene Pelletier (MH), author of The Resilience Plan: A Strategic Approach to Optimizing Your Work Performance and Mental Health. 🔍 In this episode, we discuss:-How managers can balance productivity gains from AI with maintaining human engagement and psychological safety in the workplace.-What practical steps business leaders should take to adopt AI without increasing workforce stress while gaining the adoption they need to be successful. -How businesses can maintain the level of human engagement while integrating AI.-How managers / leaders...2024-09-0641 min
PulseMichael Fauscette: Embracing Digital-First, AI in Business, and Continuous Improvement | Pulse by Intuji #12Description:In this episode of Pulse by Intuji, Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research, shares over 30 years of experience in tech, offering insights into how businesses can adopt a digital-first mindset, leverage AI, and why continuous improvement is vital in staying competitive today.Topics Covered:00:00 - Introduction00:25 - Michael’s Journey into Technology02:13 - Importance of a Digital-First Mindset03:33 - Digital Transformation Misconceptions04:10 - Customer Expectations and Technology06:05 - Overcoming Business Silos07:46 - The Role of AI in Business Strategy09:31 - Challenges in Ex...2024-09-0557 minDisambiguationAutomation as a Competitive Advantage🎙️ Welcome to this episode of the Disambiguation Podcast, “Automation as a Competitive Advantage”. 🌟 Our special guest Jacqui Jones, Founder and CEO of Way We Do. 🔍 In this episode, we discuss:-The biggest challenges businesses face today that process automation / BPM aims to solve. -How small and medium businesses should be using process management and automation.-How automation serves as a competitive advantage for businesses in today's market.-Advice for leaders looking to prioritize automation initiatives.-How embedding standard operating procedures (SOPs) into daily workflows enhances the effectiveness of business automation.-Overcoming common challenges companies face when implementing business process automation...2024-08-3038 minDisambiguationConversational AI in Technical Support🎙️ Welcome to this episode of the Disambiguation Podcast, “Conversational AI in Technical Support”.🌟 Our special guest Robert Rupprecht, Senior Manager, Technical Support at Kustomer. 🔍 In this episode, we discuss:-How AI is currently being utilized in technical support and customer service.-How AI can help in identifying and resolving issues before they become major problems for customers.-Examples of AI-driven tools or platforms that have significantly improved technical support outcomes.-The key benefits of implementing AI in a technical support environment.-How AI-driven technical support can be tailored to provide personalized customer experiences.-Challenges companies face when integrating AI into their te...2024-08-2338 minDisambiguationAugust 2024 AI Pulse🎙️ Welcome to this episode of the Disambiguation Podcast, “August 2024 AI Pulse”.🌟Co-host Tom Pringle, Director, Pilot Research.. 🔍 In this episode, we discuss:-OpenAI release of a small LM, ChatGPT 4o Mini-OpenAI executive exodus-EU AI Act takes effect -A private-equity takeover is coming for startups - 59 buyouts in Q1-Taco Bell automated order taking (AOT) versus McDonald’s AOT fail-The conversational AI wars: OpenAI and Google Gemini with “live” voice interfaces-Prompt based 3d game creation👥 Perfect for business owners and leaders, department leaders and managers, and tech enthusiasts looking to stay ahead in the rapidly evolving digital world.📈 Discover actionable in...2024-08-1644 minDisambiguationAI Enabled Voice of the Customer🎙️ Welcome to this episode of the Disambiguation Podcast, “AI Enabled Voice of the Customer”.🌟 Our special guest Kevin Yang, founder and Co-CEO at Idiomatic. 🔍 In this episode, we discuss:-What VoC is and why it has typically been very difficult for companies to make effective use of the data. -How you used Traditional AI in your original VoC application. -How Idiomatic uses generative AI in its application and what problems it solves for your customers.-How AI-driven VoC has transformed customer experience management for Idiomatic clients.-How customers are using Idiomatic’s tools to do VoC data analysis.-Some of the common...2024-08-0937 minDisambiguationTactical AI: Content Workflows and Project Automations🎙️ Welcome to this episode of the Disambiguation Podcast, “Tactical AI: Content Workflows and Project Automations”.🌟 Our special guest Michael Greenberg, the founder and CEO of Third Brain Automation. 🔍 In this episode, we discuss:-How businesses can leverage AI to optimize their content workflows.-Practical ways businesses can start automating their projects. -How you approach customization for different businesses, especially given their varying sizes and industries.-Common challenges businesses face when trying to implement AI and automation and how to overcome them.-The metrics you should use to measure the success of AI and automation implementations.-Actionable advice to start leveraging...2024-08-0240 minDisambiguationOptimizing Your Data Infrastructure🎙️ Welcome to this episode of the Disambiguation Podcast, “Optimizing Your Data Infrastructure”.🌟 Our special guest Jeff Baxter, VP of Product Marketing, NetApp. 🔍 In this episode, we discuss:-The problems businesses are facing with the need for more and higher quality data as more of them embrace AI across business functions.-A brief overview of the requirements of a data infrastructure to support the increased use of AI / generative AI.-How NetApp’s intelligent data infrastructure differentiates itself from other data management solutions in the market.-The key benefits that businesses can expect from adopting an intelligent data infrastructure.-Examples where Ne...2024-07-2641 minDisambiguationJuly 2024 AI Pulse🎙️ Welcome to this episode of the Disambiguation Podcast, “July 2024 AI Pulse”.🌟Co-host Tom Pringle, Director, Pilot Research. 🔍 In this episode, we discuss:-OpenAI nears “reasoning” capable AI-NVIDIA’s market cap passes Microsoft-The Cost of Training AI Models: Dario Amodei, the CEO of $18 billion AI startup Anthropic, says it takes about $100 million to train AI at the lower end of the spectrum.-Einstein Service Agent: Salesforce’s Autonomous AI Agent to Revolutionize Chatbot Experiences -The Center for Investigative Reporting is suing OpenAI and Microsoft / Following the New York Times and other outlets for copyright infringement -UK AI Funding: In 2024, UK firms have captured near...2024-07-1948 minDisambiguationDemocratizing Business Data with AI🎙️ Welcome to this episode of the Disambiguation Podcast, “Democratizing Business Data with AI”.🌟 Our special guest Dr. Nate Nichols, VP Product at Tableau. 🔍 In this episode, we discuss:-How Salesforce Tableau is using AI to make business data analysis more accessible to everyone, not just data scientists and analysts.-How Einstein Copilot for Tableau goes beyond visualizations to help users formulate relevant questions and guide them through the analysis process.-How the Tableau Pulse Metrics Layer helps organizations establish a common language for data and ensure everyone is working from the same information.-How Tableau Pulse fosters collaboration within teams and...2024-07-1244 minDisambiguationBest of Disambiguation - Elevating the Customer Experience with Generative AI🎙️ Welcome to this Best of episode of the Disambiguation Podcast, "Elevating the Customer Experience with Generative AI" where we delve into the transformative power of AI in the areas of marketing, sales, and customer service.🌟 Our special guest, Lily Chiu-Watson, Director of Product Marketing Experience Intelligence at Adobe Digital Experience BU, shares her expert insights on leveraging generative AI to revolutionize customer interactions and business strategies.🔍 In this episode, we discuss:-How generative AI is reshaping the functions of marketing and sales.-Innovative strategies for personalizing customer experiences with AI.-Real-world examples of AI-driven success stories in customer se...2024-07-0536 minDisambiguationThe Use of AI in Decision Intelligence🎙️ Welcome to this best of episode of the Disambiguation Podcast, “The Use of AI in Decision Intelligence”.🌟 Our special guest Fred Laluyaux, President and CEO at Aera Technology. 🔍 In this episode, we discuss:-Some of the biggest challenges businesses face today that decision intelligence aims to solve.-How Aera uses AI to enhance decision-making processes. -The path to automating decisions and what it takes for a company to “trust” the system’s decisions and actions.-How companies can address the data challenges.-The role of simulations and synthetic organizations in the future of decision intelligence technology. -How companies can address the ethical...2024-06-2844 minDisambiguationBest of Disambiguation: AI Governance, Compliance and Regulation🎙️ Welcome to this best of episode of the Disambiguation Podcast, “AI Governance, Compliance and Regulation”.🌟 Our special guest Jacob Beswick, Director of AI Governance Solutions at Dataiku. 🔍 In this episode, we discuss:-How AI governance ensures ethical and responsible use of artificial intelligence.-The key challenges in regulating AI technologies.-How AI compliance frameworks can be developed to address the unique risks and concerns associated with AI.-What role government plays in regulating AI, and the potential benefits and drawbacks of government intervention.-How AI compliance and regulation can keep up with the rapid pace of technological advancements.-The potential c...2024-06-2136 minDisambiguationAI Pulse🎙️ Welcome to this episode of the Disambiguation Podcast, “AI Pulse”.🌟 Our special guest and co-host, Tom Pringle, Principal at Pilot Research.. 🔍 In this episode, we discuss:-Mistral AI Series B Funding-Apple’s WWDC 2024 AI Announcements-What does Apple’s AI enhancements to the iPhone do to the AI device market?-Stability AI launches Stable Diffusion 3, its ‘most sophisticated image generation model yet’ - The model can generate photorealistic images on consumer systems.-The impact on the rapidly evolving capabilities of generative AI in software coding on developers, SaaS companies, and businesses.-How analysts and analyst firms can help businesses find the “right fit” AI 2024-06-1449 minDisambiguationA Systemic Approach to Business AI🎙️ Welcome to this episode of the Disambiguation Podcast, “A Systemic Approach to Business AI”.🌟 Our special guest, Raju Vegesna, Zoho. 🔍 In this episode, we discuss:-How Zoho is thinking about AI / genAI and how it’s positioning itself in the market.-What a systemic approach to business AI and why is it important for modern enterprises.-The key considerations for businesses when strategically implementing AI across their operations. -How companies can effectively integrate AI into their existing systems and processes without causing significant disruptions.-Common challenges companies face when adopting AI, and what strategies they can employ to...2024-06-0726 minDisambiguationEnterprise AI🎙️ Welcome to this episode of the Disambiguation Podcast, “Enterprise AI”.🌟 Our special guest, John Taschek, Chief Market Strategy officer, Salesforce. 🔍 In this episode, we discuss:-How Salesforce is thinking about AI / genAI and how it’s positioning itself in the market-The specific areas or functionalities Salesforce focusing on to differentiate itself in the market-How Salesforce is addressing ethical concerns around bias and potential misuse issues and ensuring responsible development and deployment of this technology. -How Salesforce is making its AI and generative AI tools accessible and transparent for both developers and everyday users.-How Salesforce is using AI and genAI internall...2024-05-3135 minDisambiguationPrecision Diagnostics and the Use of AI🎙️ Welcome to this episode of the Disambiguation Podcast, “Precision Diagnostics and the use of AI”.🌟 Our special guest, Morris Panner, President, Intelerad Medical Systems. 🔍 In this episode, we discuss:-An overview of how AI and generative AI are currently being used in healthcare imaging and diagnosis.-The most significant breakthroughs in AI-driven medical imaging.-How AI algorithms enhance the accuracy and efficiency of detecting diseases in medical images compared to traditional methods.-The role of generative AI in improving image quality and creating synthetic medical images for training purposes.-The biggest challenges and limitations in implementing AI and generative AI in...2024-05-2440 minDisambiguationResponsible AI for Education🎙️ Welcome to this episode of the Disambiguation Podcast, “Responsible AI in Education”. 🌟 Our special guest, Lydia Smyers, VP of US Education, Microsoft. 🔍 In this episode, we discuss:-Microsoft Education’s vision for how AI can be used responsibly to enhance learning experiences for all students.-How Microsoft Education approaches AI tools as assistants to enhance educator effectiveness without diminishing their role.-How Microsoft Education is ensuring AI in education complements, rather than hinders, the development of social-emotional learning and critical thinking skills.-How Microsoft Education is making AI-powered educational tools accessible and affordable for all schools.-The ways institutions c...2024-05-1741 minDisambiguationAn Interview with OpenAI's ChatGPT-4🎙️ Welcome to this episode of the Disambiguation Podcast, “An Interview with OpenAI’s ChatGPT-4 (and Alex the avatar)”.🌟 Our special guest, OpenAI’s ChatGPT-4 voiced by Alex the Avatar. 🔍 In this episode, we discuss:-Generative AI.-Explain what a generative AI chatbot is and how it differs from traditional chatbots.-How you generate responses and how you ensure they are accurate and relevant.-The types of data you are trained on, and how this affects the answers you provide.-Describe a typical use case of generative AI in customer service.-How generative AI is being used to streamline operation...2024-05-1007 minDisambiguationAn Interview with Google Gemini Pro🎙️ Welcome to this episode of the Disambiguation Podcast, “An Interview with Google Gemini (and Rosie the avatar)”.🌟 Our special guest, Google Gemini Pro voiced by Rosie the Avatar. 🔍 In this episode, we discuss:-Generative AI.-Explain what a generative AI chatbot is and how it differs from traditional chatbots.-How you generate responses and how you ensure they are accurate and relevant.-The types of data you are trained on, and how this affects the answers you provide.-Describe a typical use case of generative AI in customer service.-How generative AI is being used to streamline operations and d...2024-05-0308 minDisambiguationBrand Consistency and Generative AI in Design🎙️ Welcome to this episode of the Disambiguation Podcast, “Brand Consistency and Generative AI in Design”.🌟 Our special guests, Cathy Clark, co-founder and COO, and Lee Swearingen, co-founder and CDO, DXM. 🔍 In this episode, we discuss:-Why consistency in brand content is important.-How brand consistency has historically been achieved in creative content development for marketers.-How AI is changing the creative content process for marketing.-The pros and cons of using AI to generate content today.-Brand risks associated with these new AI-enabled processes.-How DXM addresses the opportunities of using AI while solving the problem of on-brand content...2024-04-2646 minDisambiguationEmpowering Everyone: Building Business AI with Low-Code/No-Code Studios🎙️ Welcome to this episode of the Disambiguation Podcast, “Empowering Everyone: Building Business AI with Low-Code/No-Code Studios”.🌟 Our special guest, Vinay Balasubramaniam, VP Product Management, Einstein Copilot, Salesforce. 🔍 In this episode, we discuss:-The driving reason that so many enterprise vendors are launching their version of an AI studio.-The potential benefits and drawbacks of democratizing AI development with low-code / no-code AI studios.-How businesses should think about struggling with data silos due to lack of integrated applications and an ever growing number of data sources, and how can they overcome them to enable the use of an AI studio.-Ho...2024-04-1942 minDisambiguationDecision Intelligence in Product Management🎙️ Welcome to this episode of the Disambiguation Podcast, “Decision Intelligence in Product Management”.🌟 Our special guest, Moodi Mahhmoudi, co-founder and CEO of NEXT. 🔍 In this episode, we discuss:-How product managers can stay ahead of the curve and understand generative AIs potential for incorporating user feedback into intelligent decision-making.-The most common usable data sources for user feedback and how generative AI can be used to efficiently categorize and analyze this data to inform product decisions that truly reflect user needs.-The biggest roadblocks product managers might face when integrating generative AI for user feedback analysis, and how they can ove...2024-04-1243 minDisambiguationDecision Intelligence and AI🎙️ Welcome to this episode of the Disambiguation Podcast, “Decision Intelligence and AI”.🌟 Our special guest, Anand Thaker, Strategic GTM & Operating Advisor and Playaz in Residence, CRM Playaz. 🔍 In this episode, we discuss:-The definition of "decision intelligence".-How decision intelligence integrates traditional data analysis with the power of AI and machine learning models.-A few concrete examples of how decision intelligence is being applied across different industries to transform decision-making.-Some common challenges organizations might face when adopting decision intelligence, and how they can be overcome.-How decision intelligence addresses bias and ethical concerns to ensure fair and responsible...2024-04-0546 minDisambiguationAgTech, Farming in the age of AI and IoT🎙️ Welcome to this episode of the Disambiguation Podcast, “AgTech, Farming in the age of AI and IoT”.🌟 Our special guest, Bill Britton, Vice President of Information Technology, CIO, Cal Poly Information Technology Services. 🔍 In this episode, we discuss:-An overview of Cal Poly’s 5G Innovation Lab and the AgTech project and the main goals of the project.-What sparked the idea for the project and the specific challenges in the agriculture sector that they were aiming to solve.-The use of AI, IoT, and other emerging technologies and how they are integrated into the AgTech project.-The innovative or...2024-03-2938 minDisambiguationUsing AI in Higher Education🎙️ Welcome to this episode of the Disambiguation Podcast, “Using AI in Higher Education”.🌟 Our special guest, Mike Dillon, CEO of ElastiForce. 🔍 In this episode, we discuss:-An overview of the types of uses for AI, generative AI and other emerging tech in higher ed.-The ways institutions can use AI and other new tech to improve the student experience.-How AI is used and what the benefits are of personalized learning to students and institutions.-How AI can assist institutions with “at-risk” students.-The challenges with student data and building a 360 degree view of the student and how institutions can...2024-03-2240 minDisambiguationAssessing Your AI Maturity🎙️ Welcome to this episode of the Disambiguation Podcast, "Assessing Your AI Maturity”.🌟 Our special guest, Reddy Mallidi, Partner and COO, Seventrain Ventures and author of the upcoming book “AI Unleashed", A Practical Guide to Unlock AI's Transformative Potential. 🔍 In this episode, we discuss:-The key dimensions of AI maturity, and why is it essential for businesses to grasp them.-Common roadblocks that hinder businesses from achieving higher levels of AI maturity.-A practical "self-diagnostic" process for business leaders to determine their organization's current AI maturity level. -For businesses just starting out with AI, the best places to focus initially t...2024-03-1541 minDisambiguationBuilding a Practical AI Business Strategy🎙️ Welcome to this episode of the Disambiguation Podcast, "Building a Practical AI Business Strategy”.🌟 Our special guest, Vidhi Chugh, Head of Product, AI/ML, Reltio. 🔍 In this episode, we discuss:-Where we are with AI and generative AI right now and how it can be used in business effectively.-Advice for business leaders as they build an AI strategy.-What executives should focus on when it comes to data and data quality. -Building a data centric vision and incorporating it into their AI strategy.-The importance of data governance and how it can be included in your AI strategy and...2024-03-0837 minDisambiguationPersonalization in B2B Marketing Using AI🎙️ Welcome to this episode of the Disambiguation Podcast, "Personalization in B2B Marketing Using AI”.🌟 Our special guest, Nathan Schlaffer, founder and CEO of MarketmateAI. 🔍 In this episode, we discuss:- The major challenges B2B marketers face in creating compelling content, and how can AI help overcome these challenges.- How the content needs of a B2B marketer differ from B2C marketers.- How the MarketmateAI platform understands the unique needs of individual prospects and adapts the generated content accordingly. - What sets the MarketmateAI platform apart from competitors, and provides a distinct edge in the marketpl...2024-03-0132 minDisambiguationAI and Creative Design🎙️ Welcome to this episode of the Disambiguation Podcast, "AI and Creative Design”.🌟 Our special guests, John Kremer, Chief Product Officer, DXM and Lee Swearingen, Chief Design Officer, DXM. 🔍 In this episode, we discuss:- Define the intersection of AI and creative design.- The common misconceptions people have about AI replacing human creativity and the actual line between what AI can generate and what uniquely comes from human designers.- Creative design and its use in delivering personalized experiences, including the advantages and potential limitations. - The biggest potential for AI-powered design tools in industries outside of traditional grap...2024-02-2338 minDisambiguationThe Role of Automation in Your AI Strategy🎙️ Welcome to this episode of the Disambiguation Podcast, "The Role of Automation in Your AI Strategy”.🌟 Our special guest, Mo Barachi, Co-founder and CEO of WRK.🔍 In this episode, we discuss:- The key considerations when integrating automation into an AI business strategy and where organizations frequently stumble in this process.- The ways AI enhances or changes the capabilities of business process automation.- How businesses can identify processes that are ripe for automation, especially those well-suited for AI implementations.- How businesses can measure the success and ROI of automation and AI-driven projects.- The cybersecurity c...2024-02-1638 minDisambiguationBusiness Benefits and Challenges of Implementing AI Enabled CRM🎙️ Welcome to this episode of the Disambiguation Podcast, "Business Benefits and Challenges of Implementing AI Enabled CRM”.🌟 Our special guest, Prashanth Krishnaswami (PVK), Head of Market Strategy, CX Group, Zoho Corp.🔍 In this episode, we discuss:-How AI integration in CRM systems has transformed the way businesses interact with their customers.-The most significant benefits that companies have observed by implementing AI in their CRM strategies.-Examples of AI tools or features that have proven particularly effective in enhancing customer engagement and satisfaction.-How AI in CRM personalizes customer interactions, and what impact this personalization has on customer loya...2024-02-0926 minDisambiguationAccelerating Sales with AI🎙️ Welcome to this episode of the Disambiguation Podcast, "Accelerating Sales with AI”..🌟 Our special guests, Ryan Staley, Founder and CEO of Whale Boss, creator of the Whale Selling System and host of the Scale Up Show, shares his expert insights on how to supercharge your sales team with AI.🔍 In this episode, we discuss:-Why enterprise selling is getting harder.-How AI technology is currently being integrated into sales strategies and what fundamental changes it's bringing to the sales process.-The biggest challenges companies face when implementing AI in their sales processes, and how can they overcome these obstacl...2024-02-0237 minDisambiguationGrounding Generative AI🎙️ Welcome to this episode of the Disambiguation Podcast, "Grounding Generative AI”..🌟 Our special guests, Ryan Shellack, Director, Data and AI Product Marketing and Rohit Kapoor, VP of Product for search and AI platforms, Salesforce, share their expert insights on methods to ensure generative AI models remain contextually relevant and factually accurate.🔍 In this episode, we discuss:-What is “grounding” and what is the impact of effective grounding on the outputs of generative AI models?-What are vector databases and how do they enhance the capabilities of AI applications, particularly in handling large-scale, complex data?-How is Retrieval-Augmented Generation (RAG...2024-01-2643 minDisambiguationImproving the Employee Experience with AI🎙️ Welcome to this episode of the Disambiguation Podcast, "Improving the Employee Experience with AI" where we delve into the power of AI in increasing productivity and employee satisfaction.🌟 Our special guest, Mark Bennett, Owner at Achieved Results LLC, shares his expert insights on leveraging AI to improve your employee experience.🔍 In this episode, we discuss:How AI is changing how businesses build a positive employee experience.How the use of AI to increase employee productivity and deliver enhanced experiences is the most effective strategy.The role AI plays in building a skills based organization.The role collaboration plays in th...2024-01-1938 minDisambiguationBeyond Generative AI, From Productivity to Profit Optimization🎙️ Welcome to this episode of the Disambiguation Podcast, "Beyond Generative AI, From Productivity to Profit Optimization" where we delve into the power of AI in increasing revenue and optimizing pricing and profits.🌟 Our special guest, Dr Michael Wu, Chief AI Strategist at PROS, shares his expert insights on leveraging AI to increase revenue and optimize profit to improve business outcomes.🔍 In this episode, we discuss:How Analytic AI is changing how businesses manage pricing.How a systematic approach to the use of AI in the revenue process is the most effective strategy.Real-world examples of AI-driven success stories.The...2024-01-1236 minDisambiguationEmbedding AI Across Your Business🎙️ Welcome to this episode of the Disambiguation Podcast, "Embedding AI Across Your Business" where we delve into the power of AI when integrated in your business applications.🌟 Our special guest, Ramprakash Ramamoorthy, Director of AI research at Zoho, shares his expert insights on leveraging generative AI as a part of your business application suite to improve business outcomes.🔍 In this episode, we discuss:How generative AI is reshaping functions across the business.How a systematic approach to the use of generative AI is the most effective strategy.Real-world examples of AI-driven success stories.The future of business application...2024-01-0540 minDisambiguation2023 Year end SpecialDisambiguation 2023 year end special! In this episode I take a look at the 2024 trends in generative artificial intelligence, customer experience and emerging technology. This is a recap of three post on the Arion Research blog titled:-Generative AI Trends for 2024-Customer Experience Trends for 2024-Five Trends for Emerging Technologies in 2024Check them out for more details on each trend. Happy Holidays!2023-12-2222 minDisambiguationElevating the Customer Experience with Generative AI🎙️ Welcome to this episode of the Disambiguation Podcast, "Elevating the Customer Experience with Generative AI" where we delve into the transformative power of AI in the areas of marketing, sales, and customer service.🌟 Our special guest, Lily Chiu-Watson, Director of Product Marketing Experience Intelligence at Adobe Digital Experience BU, shares her expert insights on leveraging generative AI to revolutionize customer interactions and business strategies.🔍 In this episode, we discuss:How generative AI is reshaping the functions of marketing and sales.Innovative strategies for personalizing customer experiences with AI.Real-world examples of AI-driven success sto...2023-12-1536 minDisambiguationGenerative AI in RetailThe use of generative AI is rapidly growing across an assortment of business functions, and generally is seen as a tool to boost the productivity of your teams. Productivity isn't the only benefit though, and companies are starting to look for generative AI platforms that can provide competitive advantage by addressing specific industry vertical use cases. I'm joined by Ali Hanyaloglu, VP of Product Marketing at Amplience to discuss the many use cases for generative AI in the retail industry. 2023-12-0836 minDisambiguationGenerative AI for Higher Education and the Future of WorkThe release of ChatGPT and other generative AI tools over the past year has caused many diverse reactions from higher educational institutions and educators. Many see opportunity and the need to make sure students are knowledgable about the technology, while others have pushed back, opposed and restricted the use of generative AI. Join us as we discuss the use of generative AI in higher education and its impact on the future of work with Keeley Meetze, CEO of the Keeley Company LLC.2023-12-0132 minDisambiguationGenerative AI for Life SciencesGenerative AI use is rapidly growing across many business functions, and generally is seen as a tool to boost the productivity of your teams. Productivity isn't the only benefit though, and companies are starting to look for generative AI platforms that can provide competitive advantage by addressing specific industry vertical use cases. I'm joined by Michelle Wu, CEO and co-founder of NyquistAI to explore the industry vertical use cases in life sciences. This episode is the first in an ongoing series to look at industry vertical use cases across a variety of industries. 2023-11-1737 minDisambiguationAI and the Customer JourneyAI and Generative AI have huge potential to help businesses improve the entire customer lifecycle. I'm joined by AI, CRM and process automation expert Jeff Nicholson for a wide ranging discussion on AI and generative AI in sales, marketing and customer service and how the application of these technologies can enhance the customer journey. 2023-11-1033 minDisambiguationDisambiguation - Automation and AI for Data ManagementWhen it comes to AI it starts with the data. On this week's episode of Disambiguation we take a look at automation and AI for data management with Gaurav Pathak, Vice President of Product Management for AI Initiatives and Metadata at Informatica. Our discussion includes Informatica's offerings Claire and ClaireGPT, the role of automation and AI in democratizing data for end users, and virtual data assistants for data teams and business users.2023-11-0336 minDisambiguationDisambiguation Bonus Edition The US Issues an AI Executive OrderAI regulation is a hot topic and with the Biden Administration's AI Executive Order "Safe, Secure and Trustworthy AI" the US is joining the European Union and other governments in setting out a regulatory framework. In this bonus edition of Disambiguation I take a look at the provisions in the order and the areas of AI that it will impact.2023-10-3116 minDisambiguationDisambiguation Podcast AI Governance, Compliance and RegulationIn this week's Disambiguation Podcast we discuss AI governance, compliance and regulation with Jacob Beswick, Director of AI Governance Solutions at Dataiku. Compliance and governance is a critical topic for any company using or planning to use generative AI solutions, and is particularly important for businesses in highly regulated industries. In addition regulatory bodies around the world are taking a look at potential regulations related to generative AI use in business so getting ahead of these with intentionality in building compliance strategies is prudent for business leaders. 2023-10-2736 minDisambiguationDisambiguation Podcast Deltek ProjectCon SpecialThis week's Disambiguation Podcast episode is another special edition, this time from Orlando, FL at Deltek ProjectCon 2023. I'm joined by Warren Linscott, Chief Product Officer at Deltek to talk about AI and generative AI for project based businesses. We talk through a number of use cases in managing and operating a project based business ranging from virtual assistants to automation in the context of Deltek's new AI enabled product offerings.2023-10-2044 minDisambiguationDisambiguation Podcast Generative AI and Collaborative Content CreationIn this week's episode we take a look at applying generative AI to create content in a team environment. I'm joined by Shawn Olds, co-CEO and co-founder of Boodle.ai. We discuss a wide range of topics around making generative AI more available and useful for business teams through applications that are built to empower teamwork, and are much easier to learn and use. Check out Boodle.AI: https://boodle.ai/2023-10-1332 minDisambiguationDisambiguation Podcast Special SugarCRM Connected 2023This week we're in London, UK for SugarCRM's Connected 2023 customer event and analyst summit. SugarCRM has incorporated several new features and innovations into its ERM platform related to generative AI. In this episode we talk to SugarCRM SVP of Global Product Marketing Volker Hildebrand and Chief Product Officer Zac Sprackett about their approach to AI and the new capabilities that are currently in private beta. We also look at the underlying real time customer data platform and how that supports the many AI use cases in the product suite. 2023-10-0647 minDisambiguationDisambiguation Podcast AI and the Customer ExperienceIn this episode we talk to Vanessa Thompson, VP of Product Marketing at Twilio about the impact of generative AI on customer experience. Customer experience is being transformed by the emergence of creative new applications for generative AI. Join us as we explore how leading companies are leveraging the power of next-gen AI to reimagine customer engagement. From intuitive chatbots to hyper-personalized recommendations - generative AI has the potential to automate, enhance and transform CX. We’ll discuss real-world examples of companies using these cutting-edge technologies to drive loyalty, boost satisfaction, and create delightful customer experiences.2023-09-2936 minDisambiguationDisambiguation Podcast AI and Content MarketingIn this week's episode I'm joined by Nicole France, Director of Content Marketing and evangelist at Contentful for a discussion on the impact of generative AI on content marketing. Nicole shares her insights on the best ways to integrate generative AI tools into a content strategy and successfully use those tools to increase the productivity of the team and the effectiveness of the content. 2023-09-2242 minDisambiguationDisambiguation Podcast ep 6 - The Salesforce Dreamforce Special 2023In this week's special episode we look at the Salesforce Dreamforce 2023 conference, provide an overview of the major announcements and talk with three guests about Salesforce's AI offerings. I'm joined by Rob Katz, VP of Product - Responsible AI and Tech; Avanthika Ramesh, Director, Product - Salesforce AI; and Bobby Brill, Sr Director, Product - Salesforce Einstein Discovery.If you want to view the slides from the keynote that I reference in the podcast, use this link.2023-09-151h 04DisambiguationDisambiguation Podcast Episode 5 - Intelligent ChatbotsIn this episode I chat with Tim Handorf, EVP and GM of G2 Labs about the use of generative AI for intelligent chatbots. His team launched several chatbots this year on the G2 website to assist both software buyers and software sellers on the marketplace. The bots have provided a significant enhancement to the customer experience while using the G2 platform. Free AI Adoption Research Report from Arion Research.2023-09-0834 minDisambiguationDisambiguation Podcast Episode 4 - No-Code AI PlatformsIn this episode I chat with Nathaniel Mahowald and Mike Gioia from Pickaxe, a no-code AI platform. We covered a wide variety of topics including the use cases of no-code AI platforms, some real examples from their customers, prompt tips and tricks and a few other topics. You can check out their platform and Pickaxe Builder. Resources: Google post that Nathaniel references in the episode Anatomy of a Good Prompt Cobus Greylink's Medium that Mike mentions And the AI Adoption research report2023-09-0138 minDisambiguationDisambiguation Podcast Ep 3 - Balancing AI Adoption with Privacy ProtectionIn our show today I’m joined by Soribel Feliz, a thought leader in the fields of Responsible AI and emerging tech, and we look at balancing the use of new AI enabled solutions, particularly generative AI, with privacy and regulatory compliance challenges. 2023-08-2536 minDisambiguationDisambiguation Podcast Episode 2In Episode 2 I talk with Jakub Stefaniak, VP of technology strategy and innovation from Aquiva Labs about understanding what AI solutions and innovations are available from the salesforce ecosystem today to assist sales and marketing in increasing productivity. We discuss a variety of topics including some advice for companies looking to implement an AI project. Jakub's PodcastArion Research AI Adoption Report 2023-08-1833 minDisambiguationDisambiguation Podcast TrailerThe Disambiguation podcast, removing the confusion around artificial intelligence and business automation.2023-08-1801 minDisambiguationDisambiguation Podcast Episode 1: AI for MarketingHost Michael Fauscette is joined by AI marketing expert Nicole Leffer to discuss the use of AI, particularly generative AI, to boost marketing team productivity and effectiveness. Free Research Report on AI adoptionAn example of a lead magnet from Nicole2023-08-1139 minDisambiguationDisambiguation Episode 0In Episode 0 I give you a short overview of the show and the AI and automation topics that we'll be taking a look at weekly. The show will release weekly on Friday and is also released as a video on our YouTube channel. 2023-08-0515 min
Digital: DisruptedLet’s Debunk Some Digital Transformation Myths – with Michael FauscetteIn this episode, Paul and Michael put commonly held beliefs about digital transformation and disruption to the test. Michael Fauscette is a strategic advisor at G2, the largest and most trusted software marketplace that helps people make smarter software decisions based on authentic peer reviews. Follow him on Twitter here and connect with him on LinkedIn here.2021-05-2544 min
CRM Thought Leaders in Their Own WordsMichael Fauscette, IDCMichael Fauscette, Director of IDC's Software Business Solutions Group, shares research data, statistics and insight that demonstrate factors that most influence cloud adoption by market segment and business benefit.2012-03-1949 min