Shows
Hospitality Mavericks Podcast Show#292 Renée Elliot Founder at Planet Organic - Navigating Purpose-Driven LeadershipIn this episode, Michael sits down with Renée Elliot, founder of Planet Organic, to explore the journey of building a purpose-driven business. Renée reflects on her experiences, from meeting Michael at the Danish embassy to founding Planet Organic and its mission to promote health and sustainability through organic food. They discuss the challenges of maintaining values amidst economic pressures, the importance of self-care and personal development, and the role of meditation in leadership. Renée shares her holistic approach to business planning, the foundational values of Planet Organic, and her vision for the future. The conversation also del...
2025-02-131h 02
Hospitality Mavericks Podcast ShowBONUS Episode: Phil Street and Michael Tingsager - What we learned interviewing +500 hospitality leadersIn this insightful episode, hosts Phil and Michael discuss the power of conversations in driving change, especially within the hospitality industry. Despite busy schedules, they reflect on their journey of over 500 episodes featuring diverse hospitality leaders. They delve into the importance of relationship-building, the timeless essence of hospitality, and the impact of authentic leadership. The episode also explores unexpected learnings from interviews, emphasizing resilience, the journey of finding purpose, and the intricate balance of profitability and genuine hospitality. Engaging anecdotes, personal reflections, and practical advice make this a must-listen for anyone interested in personal growth and the transformative power...
2025-01-101h 34
Hospitality Mavericks Podcast Show#279 Jonathan Davies CEO at Levy - Innovations and Sustainability in the Food Service IndustryJoin Michael as he welcomes back Jon, the CEO of Levy's UK and Ireland division, in a discussion that spans the impacts of the pandemic on the hospitality industry to the innovative strategies Levy employs to bounce back and thrive. Uncover how Levy, part of the world's largest contract caterer, Compass, has adapted to post-COVID challenges, redefined career opportunities, tackled sustainability, and forged strategic partnerships to enhance customer experiences. Learn about their ambitious net-zero goals, the significance of employee benefits like nutritious meals, and the importance of sustainable farming practices as they navigate the modern food service landscape.
2024-09-051h 07
Hospitality Mavericks Podcast Show#277 Ishwariya Rajamohan Coach at Ishoo Rajamohan - Empowering Female Leaders in HospitalityJoin Michael and Ishwariya as they delve into the vital topic of feminine energy and leadership. Discover how Ishwariya transitioned from architecture to coaching female leaders in hospitality and architecture, emphasizing the need for sustainable career practices. They explore the persistent challenges in hospitality, from toxic work cultures to issues of confidence among women leaders. Learn how fostering both masculine and feminine energies can lead to healthier, more balanced work environments. Tune in for insights on supporting women in leadership roles, managing stress and emotions, and creating positive change in the industry!Links:https://loveletterstochefs...
2024-08-2255 min
Hospitality Mavericks Podcast Show#274 Erik Bruun Bindslev Special Advisor at Regenerate - Driving Change in Food SystemsMichael welcomes Erik Bruun Bindslev to discuss the imperative transformation of food systems for a sustainable future. The conversation delves into Erik’s personal journey from global commodity shipping to pioneering organic and regenerative food practices. Highlighting the extensive impact of industrial farming on biodiversity and climate, Erik emphasizes the crucial role of finance in enabling large-scale agricultural change. The discussion expands to practical steps for individuals and businesses, particularly within hospitality, to drive this transition. Amidst daunting statistics, Erik exudes hopeful pragmatism, advocating for collaborative efforts, innovative thinking, and leading with kindness to face global challenges.Li...
2024-08-0154 min
Hospitality Mavericks Podcast Show#273 Julio Bruno Executive Chairman of the Lío Group - Building a Purpose-Driven EnterpriseIn this episode, Michael Tingsager interviews Julio Bruno, a global CEO, board director, investor, and author of 'Passion to Lead.' Julio shares his journey to becoming a leader in business and hospitality, his current projects, and the purpose that drives him. The conversation explores the principles from his book, navigating leadership in a post-COVID world, the importance of passion and detail in leadership, and balancing personal growth with business success. Julio also discusses his experiences at Time Out, the challenges he faced, and the learnings he has garnered over the past two years.Links:...
2024-07-2559 min
Hospitality Mavericks Podcast Show#272 Jack Lander Co-Founder and MD of Pizzarova - Building Sustainable Culture in HospitalityMichael Tingsager hosts Jack Lander, co-founder and MD of Pizzarova, to discuss what Maverick leaders do to build successful businesses that positively impact society and the environment. Jack shares Pizzarova's journey from a mobile pizza oven to a four-unit establishment, emphasizing the importance of building a strong culture and giving employees autonomy. They delve into people practices, the significance of having a purpose, and creating a sustainable and supportive environment. Jack also highlights the necessity of nurturing future hospitality leaders and the challenges of growing from a small to a medium-sized business in a competitive market.Links:
2024-07-181h 02
Hospitality Mavericks Podcast Show#270 Madeleine Geach Leadership Coach at The Good Life - Building Positive Work CulturesMichael Tingsager is joined by Madeleine Geach, a renowned hospitality leadership coach. They discuss the critical disciplines of culture and leadership essential for retaining staff and creating celebrated organizations in the hospitality industry. The episode delves into how businesses can build and maintain positive work cultures by focusing on quality management, strong values, and effective training. Madeleine shares insights from her journey in hospitality, offering practical tips on embedding a great culture, manager development, and consistent positive reinforcement. The conversation offers valuable lessons for leaders seeking to elevate their teams and operations.Links:https://www...
2024-07-0459 min
Hospitality Mavericks Podcast Show#268 Mario C. Bauer, the "Teddy Bear", Foodie - Serial Entrepreneur, Investor, Podcaster & Passionate CoachIn this episode, Michael welcomes Mario, an entrepreneur with a diverse background in the hospitality industry. They discuss the concept of 'Schwellenangst' – the fear of crossing thresholds when making significant decisions in life and business. Mario shares his journey from investment banking to running multiple successful hospitality ventures including Vapiano and Curtis Brothers ketchup. The conversation delves into Mario's recent experiences living with monks in Sri Lanka, where he learned valuable lessons about leadership, patience, and resourcefulness. They explore how these teachings apply to modern business practices, emphasizing the importance of focusing on purpose, authenticity, and maintaining quality. Mario al...
2024-06-201h 11
Hospitality Mavericks Podcast Show#4 Carl Johan Paulsen CEO of Noon - Revolutionizing Food and Business CultureWelcome to episode 4 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.In this episode, the guest is Carl Johan Paulsen, CEO of Noon, BaneGaarden, and Table, a maverick food company from Copenhagen, for a journey into how they have built a culture that gives them a competitive edge.Carl Johan and Michael dive into: The Journey of Carl Johan.The why behind the company.How they have taken a different approach to building culture.Why culture is a hardcore business skill.Why are they minimising headcounts when it comes to su...
2024-06-181h 00
Hospitality Mavericks Podcast Show#265 Michael Tingsager interview by Jennifer RyanJennifer Ryan turns the tables and interviews the host, Michael, about his fascinating journey in the hospitality industry. Michael shares his experiences growing up in a family-run food business in Denmark, holding leadership roles at McDonald's, and launching his own ventures. Key lessons include the importance of continuous improvement, humility, and people-focused leadership. The conversation extends to daily routines, self-reflection, and balancing work with personal life through team sports. Michael also touches on his personal mottos, favorite inspirational reads like 'The Obstacle is the Way' by Ryan Holiday, and the struggle to relax amidst relentless self-improvement. Themes from over 300...
2024-05-301h 18
Hospitality Mavericks Podcast Show#264 Mark Gilligan Founder at Wizso - Revolutionizing Water ConservationIn this episode, Michael interviews Mark, a civil engineer and former managing director in the environmental consultancy sector who introduces Wizso, an innovative solution aimed at transforming the way water is used in toilet facilities. Mark narrates his unexpected journey from McDonald's water-saving initiatives to developing Wizso—an environmentally friendly, fizzy tablet designed to reduce toilet flushes and conserve water efficiently. The discussion covers Mark's inspiration, the development process, and the positive reception received through various trials. They delve into the environmental and financial benefits of Wizso, its potential impact on global water conservation, and strategies for effective implementation in...
2024-05-2358 min
Hospitality Mavericks Podcast Show#260 Reena Miglani and Chef Ajay Walia from Silicon Valley to Opening Saffron Indian BistroIn this episode, Michael is joined by guests Chef Ajay Walia and his wife Reena Miglani to learn about their entrepreneurial journey from Silicon Valley to opening Saffron Indian Bistro, serving northern and southern Indian cuisine. The conversation highlights the importance of creating a heart-centered and profitable business, the power of human connection and experiences in hospitality, and the unique challenges and gratifications of transitioning from tech to the hospitality industry. The couple discusses how leveraging technology and their passion for food has helped build a successful business, cultivate raving fans, and maintain high standards over two decades.
2024-04-251h 12
Hospitality Mavericks Podcast Show#259 Cristian Grossmann, Co-Founder & CEO at BeeKeeper on Creating a Frontline Success SystemCristian Grossmann,, Co-Founder & CEO at BeeKeeper, joins Michael in this week's episode. Christian shares insights on the journey of creating Beekeeper, a platform designed to transform communication and engagement with frontline hospitality teams. The discussion covers the challenges faced by frontline workers, including the lack of digital tools tailored to their needs, and how Beekeeper addresses these gaps by providing a simple, effective technological solution. The episode explores various aspects, such as the importance of understanding and valuing frontline employee feedback, the role of artificial intelligence in improving the employee experience, and the impact of technology on operational efficiency...
2024-04-1853 min
Hospitality Mavericks Podcast Show#257 Dan Simons Co-Owner at Farmers Restaurant Group on Mental Health Resources & SupportDan Simons, the co-founder and CEO of Farmers Restaurant Group, known for its unique business model and dedication to sustainability, joins Michael again on the podcast. Nearly two years since their last discussion, they delve into how the business has evolved.Instead, the conversation highlights Dan's commitment to improving mental health in the workplace, its direct impact on business operations, and the innovative practices that set the group apart. Dan shares insights into the company’s structure, its focus on quality and sustainability, and how addressing mental health and fostering a supportive culture has been crucial for th...
2024-04-041h 00
Hospitality Mavericks Podcast Show#254 Dan Newman - Managing Director at Hospitality Rewards on Improving Employee BenefitsDan Newman, the Managing Director of Hospitality Rewards, the UK's first employee benefits platform for the hospitality trade joins us in this episode. Dan and Michael discuss the mission of Hospitality Rewards to improve financial, mental, and physical health benefits for employees in the hospitality sector, moving beyond traditional compensation platforms. The platform offers unique benefits like a cash-back card and industry-specific discounts, focusing on enhancing the employee experience and retention in hospitality. They talk about the importance of supporting the workforce better to create a ripple effect that attracts more people and customers to the hospitality industry. The...
2024-03-1453 min
Hospitality Mavericks Podcast Show#252 Natalie Campbell & Charlotte Harrington, Co-CEO's at BELU on Transforming the Industry's Approach to WaterNatalie Campbell and Charlotte Harrington, Co-CEOs of BELU, join Michael today on the podcast. BELU is a Social Enterprise focusing on transforming the hospitality industry's approach to water, using an innovative business model to deliver top-notch water service to venues while contributing significantly to social and environmental causes. The episode discusses the unique approach to distributing leadership, the journeys of Natalie and Charlotte as Co-CEOs, and the importance of purpose-driven and sustainable businesses in the modern hospitality industry. Links:https://belu.org/https://www.linkedin.com/in/natdcampbell/
2024-02-291h 14
Hospitality Mavericks Podcast Show# 3 Morten P. Ortwed Founding Partner at DiningSix on Bringing Authenticity to Your Company CultureWelcome to episode 3 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.We are joined by owner/operator Morten P. Ortwed, founding partner at DiningSix, a Danish restaurant company redefining the dining experience.Morten and Michael dive into: The journey of DiningSix and how they came to expand into multiple countries.Why DiningSix's vision and mission are so powerful in building their culture.Why culture is a hardcore business skill.Explore the challenge of balancing the needs of employees with the challenges of running a successful hospitality busin...
2024-02-2754 min
Hospitality Mavericks Podcast Show#251 Rob Liddiard - Implementer at EOS on Leading With VisionIn this episode, Michael has a conversation with Rob Liddiard about applying the principles of the Entrepreneurial Operating System (EOS) in businesses to increase profitability and create heart-centered operations. EOS, is a holistic system that organisations can employ to realize visions, increase accountability and strengthen team health. Rob shares his experiences transforming struggling businesses into thriving ones using EOS principles and discusses the importance of strong leadership during a business's recovery and growth phases. An emphasis is placed on the importance of meaningful measurement processes, the difference between visionary and integrator roles, and how EOS helps leaders ensure business...
2024-02-221h 01
Hospitality Mavericks Podcast Show# 2 Simon Wanler Co-Founder and CEO Bastard Burgers on a Decade of Scaling CultureWelcome to episode 2 of the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.Michael talks with Simon Wanler, Co-Founder and CEO of Bastard Burger: They Delve into the story of Simon and the renowned burger chain, exploring the vision, mission, and success driving Bastard Burger's rise.Uncover how Bastard Burger's mastery of culture and people in hospitality translates into a hardcore business strategy with a clearly defined people strategy and innovative workplace practices.Learn how Bastard Burger's Scandi heritage influences their approach to people and culture.How they manage the delicate balance of me...
2024-02-0656 min
Hospitality Mavericks Podcast Show# 1 EXPANSION THROUGH CULTURE - The Scandi WayWelcome to the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.In this kickoff episode, your hosts Christopher Cato Lavebrand and Michael Tingsager spill the beans on why Ziik and Hospitality Mavericks joined forces for this exclusive podcast series.They discuss how hospitality is facing its toughest challenges ever! Why today's employees want more from their jobs, and businesses need to level up when it comes to compensation, training, culture, values, and social impact.Why some operators are not just surviving – they're thriving - because they master the art of building a great culture and are...
2024-02-0527 min
Hospitality Mavericks Podcast Show#184 Michael Radley, Co-Founder of Nibble, on Influencer Marketing Built For HospitalityYou don’t need Kim Kardashian or Joe Wicks to promote your business – but micro-level independent influencers who resonate with your audience. Nibble was launched in 2021 to make influencer marketing simple and quick for restaurants and influencers. The platform connects brands with the right local influencers to get more customers through the door. Today we’re joined by co-founder Michael Radley to discuss why all hospitality brands need to leverage this marketing channel – and where to get started. Tune in to this conversation as we explore having a list of blunders, why business owners need to keep Instagram...
2022-11-1050 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #010: CultureThere is no doubt that ‘Culture’ is a hot topic in business. But what even is it? How do you change a culture? How long does it take to change? In this episode David quizzes Michael with these questions (and many more).We review the ultimate equation of ‘Beliefs x Behaviour = Culture’. Whether you’re a company of one or 100,000 – culture exists in every business, so you need to know whether your culture is built by neglect or conscious intent. Tune in to this episode as we discuss rewarding good behaviour, performance culture, and some examples of amazing comp...
2022-09-0649 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #009: Net PositiveCreating a green and equal world needs to be a mission for all companies, not a side project. But it’s a courageous mission that can feel overwhelming, so there is a great book that can give you that much-needed direction –‘Net Positive: How Courageous Companies Thrive by Giving More Than They Take’ by Andrew S. Winston (Consultant on corporate strategy) and Paul Polman (ex-Unilever CEO). The authors show business leaders how to take on humanity's greatest and most urgent challenges—climate change and inequality—and build a thriving business as a result.In this episode, we sat down in...
2022-05-1740 min
Hospitality Mavericks Podcast Show#155 Mark Cribb, Director of Urban Guild, on Being Better Not BiggerMark Cribb is the host of Humans of Hospitality podcast and Director of Urban Guild – a local, independent hospitality company based in his hometown Bournemouth, UK. From his travels on the road, it’s been his mission to bring an inspired, energetic, creative environment to his hometown where the wonders of people and the world could be embraced and shared every day. 17 years on, Urban Guild is now made up of the Urban Beach hotel, The Wood Oven & Urban Reef, Jenkins & Sons restaurant and Urban Farm. It was great speaking with a fellow podcas...
2022-04-211h 09
Hospitality Mavericks Podcast ShowEPS 5 Digital Titans - Nick Popovici CEO and Co-Founder Vita Mojo - Scale better with techIn this conversation, we get some great insights and advice on digital transformation from Nick Popovici the CEO and Co-Founder of Vita Mojo,In this conversation, Nick and Michael discuss the massive opportunity for operators to utilise data and implement digital tools to optimise performance across the business.The level adaption of digital tools in the industry The power of dataWho is leading when it comes to digital transformation Megatrends in hospitality technologyChallenges around implementing technologyThe need for organising work differentlyThe opportunity for tech power back of houseIf you are a hungry learner wh...
2022-02-1551 min
Hospitality Mavericks Podcast ShowEPS 4 Digital Titans - Joel Robison Digital & Technology Director at Azzurri Group - Tech at ScaleIn this conversation, the insights of Joel Robinson, Digital & Technology Director at Azzurri Group which operates the Zizzi, Ask Italian & Coco di Mama brands, will make you reflect on and revisit your digital transformation journey. In this conversation, Joel and Michael dive into the definition of what digital transformation means and touch on these topics and their impact on business results:The power of having clear digital transformation outcomes Megatrends in hospitality technologyChallenges around implementing technologyThe role of tech in helping solve the staffing crisisCyber security If you are a hungry learner when it com...
2022-01-1151 min
Hospitality Mavericks Podcast ShowEPS 3 Digital Titans - Phil Le-Brun Enterprise Strategist at Amazon Web Services - The Human FactorIt was a great pleasure for Michael to connect with an old colleague of his from McDonald’s to talk about digital transformation and how we as leaders can make it happen more effectively.In this conversation, Phil Le-Brun Enterprise Strategist at Amazon Web Services and the former international CIO at McDonald's shares how hospitality businesses now are so dependent on technology and when it breaks down it has huge consequences for business performance.Phil and Michael have a deep dive into digital transformation touching these subjects:The definition of digital transformation The need for...
2021-12-1447 min
Hospitality Mavericks Podcast ShowEPS 2 Digital Titans - Hugo Engel Digital Executive at Leon - Restaurant of The FutureIt’s great to have another deep dive into digital transformation with Hugo Engel who is Digital Executive at Leon restaurants where he is part of building the restaurant for the future.We will be talking about: how Leon is using digital ordering capabilities to serve and understand customers better.Michael and Hugo talk about:How to use digital ordering capabilities to serve and understand customers betterHow to put digital tools in the hands of the frontline How data can transform your customer exspirenceHow digital learning can improve the onboarding process The importance of stop...
2021-11-3051 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #008: On Diversity and Inclusion with Lorraine Copes, Founder of Be Inclusive HospitalityThroughout this series, we’ve explored the impactful ways of running a hospitality business, but the ultimate key to any business is to truly embody a diverse organisation. We are on a huge journey of learning when it comes to diversity and inclusion, and there are some clear blindspots as white men, so we needed to bring on Diversity and Inclusion expert Lorraine Copes as our guest. Lorraine is the founder of Be Inclusive Hospitality – a not-for-profit organisation with a mission to advance racial equity in Hospitality, Food & Drink. In this conversation, we explore how to create inclu...
2021-10-2635 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #007: Small GiantsWe’re excited to be back with Hospitality and The Infinite Game, and today we dig into the different nuances of growth. A book that’s had a huge impact on us is ‘Small Giants’ by journalist Bo Burlingham. It explores what some of the most remarkable, under-the-radar companies are doing, and questions the usual definitions of business success.In this discussion, we unpick some key insights from the book, like finding your business mojo and looking at effort positively. We also explore the cultural changes as your business grows, financial freedom, how to maintain and improve the soul...
2021-10-1242 min
Hospitality Mavericks Podcast Show#125 Toby Savill, Co-Founder and CEO at Foodstuff, on Food Delivery with a ConscienceThere’s no doubt that the food delivery business supports the big chains but not the independent ones. Enter a real changemaker: Toby Savill, Co-Founder and CEO at Foodstuff – a new food delivery company in the UK which works with only independents, supports riders on living wage, and provides a zero emissions delivery.What’s more, Foodstuff launched during the pandemic, yet they’ve managed to scale across multiple locations in the UK – including Manchester, Bristol and Cambridge. Tune in to this conversation as we discuss the power of brand association, what it’s like challenging Just Eat and Uber...
2021-09-2341 min
Hospitality Mavericks Podcast ShowSpecial Edition Episode: Out of the Blocks LAP TWO with Peter Backman and Michael TingsagerPeter Backman and Michael Tingsager have chosen to come together to create a series of conversations to help leaders in the food and drinks industry to get better out of the starting blocks recovering from a pandemic, no one wanted and no one was ready for.We don't have all the answers but we wish to share our observations and insights which can help leaders to make better decisions about their strategies and tactics as they navigate through the time ahead.Key takeaways from this episode are:The current impact on the world and...
2021-09-211h 00
Hospitality Mavericks Podcast Show#121 Daniel Hulme, Founder of On Air Dining, on Agility and creating Experiences at homeDaniel Hulme has a phenomenal approach to learning and unlearning. He has built multiple businesses, launched restaurants and bars – all from starting as a chef at 16 years old. As founder of On Air Dining, a unique Culinary Concierge Service and it’s sister brand On Air Interiors, supplying the world’s finest soft furnishings to aircraft, yachts and houses. His company has created a globally unique system of cooking, packaging and delivering of high end food on board an aircraft. In this conversation we explore the at-home cooking market, what it's like cooking on a plane, recovering from bu...
2021-08-261h 01
Hospitality Mavericks Podcast Show#112 Jon Davies, MD of Levy UK and Ireland, on the Circular Food EconomyLevy UK is the catering and hospitality partner to many of the UK's iconic sport, leisure, heritage, performing venues, conference and exhibition centres – and with that comes great responsibility for a green future. MD of Levy UK and Ireland Jon Davies shares how so much is possible to change within the catering and hospitality industry, and why the future is bright. In this inspiring conversation, we learn more about how such a large catering company is tackling food waste and working with sustainable suppliers. We also discuss rewilding land, educating people’s food choices, preparing for this year’...
2021-06-241h 02
Hospitality Mavericks Podcast Show#106 Victoria Searl, Founder of DataHawks, on the Data-Driven Customer JourneyIt doesn’t take a data scientist to understand the patterns of human behaviour in your business. I speak with data expert Victoria Searl to unpack exactly what you need to do to be more informed with your decisions. As Founder of DataHawks, her digital marketing agency uses your data to identify and profile your most valuable customers – creating and delivering business changing acquisition, conversion and retention.Join us as we explore the discount syndrome, customer avatars, ‘proof of presence’ data, analysing the Eat Out To Help scheme – and lessons learned from her two grandmas. Too often we rely on...
2021-05-131h 06
Hospitality Mavericks Podcast ShowBONUS EPISODE - The Story of BizimplyIn this bonus episode, we will go behind the scenes of our show partner Bizimply Michael will be talking to Founder Gerard Forde and CEO Conor Shaw of Bizimply who will share their journeys in hospitality and big tech companies. Gerard will share the why and the story behind Bizimply that he started back in 2015. How they went from start-up wilderness to scale up tech company.You will find out that they are obsessed with the industry and how to solve many of its problems by ensuring that frontline managers are empowered to run...
2021-05-041h 09
Hospitality Mavericks Podcast ShowSpecial Edition Episode: Out of the Blocks LAP ONE with Peter Backman and Michael TingsagerPeter Backman and Michael Tingsager have come together to create a series of conversations to help leaders in the food and drinks industry to get off the starting blocks as the world and the industry reopen.Michael and Peter talk about the impact the pandemic has had on food and drinks businesses, the challenges ahead and how to navigate them by putting a clear strategy in place.The topics for this conversation are broad covering city centre trading, delivery, technology, consumer behaviour, economic factors, talent and much more.Key takeaways from this episode...
2021-03-1653 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #006: Purpose and ProfitPurpose and profit. Those two simple words are really not that simple in daily practice, but both are symbiotic for any business. In this episode we explore how companies can operate on a clear alignment of the two, and how we best define these terms.From Apple to Patagonia, being purpose-driven wins on the long-term. So what does it take for your purpose to be actionable, and not get swept away by lofty or delusional goals? Tune in to episode 6 as we discuss bringing people together, the distribution of wealth, knowing your why and tweaking a company’s...
2021-01-0536 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #005: B CorpsThe B Corp movement envisions a global economy that uses business as a force for good. Businesses should not only generate returns, but also to create value for its customers, employees, community, and the environment. Through its rigorous assessments, there are now over 3,300 certified B Corporations across 150 industries in 71 countries.In this episode we explore the pragmatic way to assess if businesses are built as ‘good’. It’s clear that becoming a B Corp is no award show or marketing exercise as you need to continually improve to maintain your status. Join us as we discuss our scores...
2020-12-2931 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #004: No Planet BWe all know the climate crisis is a real problem. So what can the hospitality sector actually do? It’s a big challenge to tackle, and we certainly don’t have all the answers. We uncover our learnings from ‘No Planet B’ by Mike Berners-Lee – a really impactful book which reveals the hard facts and big-picture perspective on the environmental and economic challenges, as well as how we live and think. In this conversation, we reflect on our actions as business owners. From food waste, sourcing, energy consumption, to much more – there’s a lot for hospitality businesses to d...
2020-12-2239 min
Hospitality Mavericks Podcast Show#85 Wil Slickers, Host of Slick Talk, on the ‘Destinationaire’As host of the popular Slick Talk podcast and founding member of the Hospitality Game Changers Group, Wil Slickers is a content creator extraordinaire. Wil dedicates his time to individual and big name operators in the vacation rental and boutique hotel segments of hospitality while still growing the show and industry network globally. I’m super excited to pick Wil’s brains as he’s a true expert in service accommodation. It’s been a tumultuous year, but he suggests an interesting business opportunity for short-term rentals. With his concept of the Destinationaire, "a person who is wired to...
2020-12-1752 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #003: Circular EconomyThe circular economy is about eliminating waste and having a continual use of resources. In today’s episode we explore how this powerful system for sustainability can be applied to the hospitality industry. From food waste to kitchen design, it bleeds into all areas that can be achieved through collaboration.Tune in as we explore how David is applying the principles of the circular economy to his hospitality design work. We also discuss where the big opportunities lie, the renting economy, what we can learn from brands like IKEA, and kitchens with no bins.Resources me...
2020-12-1542 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #002: Doughnut EconomicsOur society has an obsession with growth, quite often neglecting the need to thrive. In today’s episode, we unpack a meaty but highly relevant book – ‘Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist’ by Kate Raworth, to learn more about how we can fundamentally reframe our understanding of what economics is and does. Along the way, she points out how we can break our addiction to growth; redesign money, finance, and business to be in service to people; and create economies that are regenerative and distributive by design.Tune in as we pick our favourit...
2020-12-0836 min
Hospitality Mavericks Podcast ShowHospitality and The Infinite Game #001: Long-term ThinkingWhat type of hospitality industry do we actually want to create? Hospitality and The Infinite Game is a new podcast series focused on answering this one simple question. Tune in as Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might just set the foundation for a different model of success.Today’s episode is inspired by Simon Sinek’s ‘Infinite Game’, and what happens when we switch to a longer-term thinking mindset. We reflect over the casual dining crash, and other bad choices made by short-term thinking, and what we can l...
2020-12-0134 min
Hospitality Mavericks Podcast ShowTrailer Hospitality & The Infinite GameHospitality and the Infinite Game is a new podcast series focused on answering one simple question….what type of hospitality industry do we actually want to create?In the series, Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might set the foundation for a different model of success. A model which would allow us to piece together a bold new way forward, where our businesses can thrive whilst making a positive impact on people, communities and the planet.The topics are broad, covering infinite mindedness, the climate em...
2020-11-2701 min
Hospitality Mavericks Podcast ShowComing Back Stronger Episode 10 with Kris Gumbrell, CEO of Brewhouse and KitchenIn this episode, Michael talks with experienced pub operator Kris Gumbrell, CEO of Brewhouse and Kitchen. They are an award-winning pub group and they operate more than 20 pubs spread all over the south of England with more in the pipeline.Kris talks about how the pandemic impacted them as a business and that they have used a people-first approach to ensure that they can get through this together.We also talk about what his view is when it comes to the future of food and drink and what role technology will play in the years...
2020-11-0647 min
Coming Back StrongerComing Back Stronger: Kris Gumbrell, CEO of Brewhouse and KitchenIn this final episode of the Coming Back Stronger series, Michael talks with experienced pub operator Kris Gumbrell, CEO of Brewhouse and Kitchen, the award-winning pub group with more than 20 pubs throughout the south of England, and more in the pipeline.Kris talks about how Brewhouse’s people-first approach have ensure that they can get through these difficult times together.He shares his passion for hospitality and insight on how the industry, and pubs in particular, could be pivotal in the revitalisation of the British economy.He also talks about how lockdown can be...
2020-11-0647 min
Hospitality Mavericks Podcast Show#78 Robin Sheppard, President of Bespoke Hotels, on Scaling LocallyHaving been in the hospitality industry for 50 years, today’s guest has seen how the industry can scale. Robin Sheppard launched Bespoke Hotels with Haydn Fentum in 2000, and the group now manages over 9,500 hotel rooms, 8,000 employees and £815 million of assets across the UK. As a soft brand, they’re testament to the sustainability of being bespoke and local.Robin's innovative approach to marketing has broadened the customer base of all Bespoke Hotels and led to several awards and accolades, most notably ‘The RAC Hotel of the Year Award’ and the Caterer and Hotelkeeper ‘Hotel of the Year Award. Join...
2020-10-2943 min
Hospitality Mavericks Podcast Show#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with careDialling in from Antigua, today’s guest has been instrumental in the making of the Hospitality Mavericks business. So I’m excited to bring on Nicole Antonio-Gadsdon, the ultimate HR rule breaker and expert in luxury hotels especially in the Caribbean. We connected a few years ago on LinkedIn, and instantly realised how aligned we are. So much so that we put together an article about how Mavericks will shake up the hospitality industry – and in this episode we explore if our predictions were correct.Nicole founded Banana Pepper HR to elevate the game for visionary hotel owners...
2020-10-221h 04
Hospitality Mavericks Podcast ShowComing Back Stronger Episode 9 with CEO Dan Brookman of Airship & ToggleIn this episode, Michael talks with experienced operator and tech CEO Dan Brookman of Airship & Toggle. Two platforms that enable operators to engage customers by generating pre-sold revenue and recency and frequency of visit. They work with great brands like Boston Tea Party, Roadchef, Leon, Revolution Bars, Byron & Turtle BayDan has over 30 years of experience in the hospitality industry, having owned and operated venues in his 20’s.Dan gives an overview on how the pandemic impacted them as a business, and what they have been doing to help operators grow sales as well as be...
2020-09-1154 minComing Back StrongerComing Back Stronger: Dan Brookman, CEO of Airship and ToggleIn this episode, Michael talks with experienced operator and tech CEO Dan Brookman of Airship & Toggle. Two platforms that enable operators to engage customers by generating pre-sold revenue and recency and frequency of visit. They work with great brands like Boston Tea Party, Roadchef, Leon, Revolution Bars, Byron & Turtle BayDan has over 30 years of experience in the hospitality industry, having owned and operated venues.Dan gives an overview on how the pandemic impacted them as a business, and what they have been doing to help operators grow sales as well as being compliant during...
2020-09-1054 min
Hospitality Mavericks Podcast Show#67 Changing the industry business model with Rob Liddiard, CEO Yapster and Matt Coulthard, BizimplyWe don’t have the answers yet, but we need to ask the right questions in order to navigate through the pandemic. What’s clear is that the hospitality business model of low profit margins needs to change. Today’s special episode is from a webinar Michael had the pleasure of being on with Rob Liddiard, Founder of Yapster, and chaired by Matt Coulthard from Bizimply. They talked about operation transformation, product market fit, the solutions with the rental market and how to serve both your customers and employees. Links:Yapster: https://www.yapster...
2020-08-141h 00
Hospitality Mavericks Podcast Show#65 Upskilling for the future with Caitlyn O'Loughlin, Facilitator for LifeLabs LearningWhat do successful leaders look like over the next few months? To get to the heart of this, Michael catches up with leadership expert Caitlyn O'Loughlin to dissect how most often it’s the simple things that stick. As Leadership Trainer at LifeLabs Learning, she’s seen first-hand that people-first companies are succeeding during the pandemic. Tune in to learn more about their learning-approach, what are tipping point skills and dealing with mental health as leaders.LifeLabs Learning has worked with over 700 companies, including Lyft and TED, to help them grow and scale through training and workshops. ...
2020-07-3146 min
Hospitality Mavericks Podcast Show#64 Taking stock from down under with Shaun de Vries, Founder & Director of Open Pantry Co.As Victoria, Australia is in its second week of its second lockdown, Michael catches up with hospitality expert Shaun de Vries to see his current outlook of the hospitality industry. With over 23 years experience in hospitality, he’s a true student of the industry. He’s currently the founder and director of Open Pantry Co. and host of The Open Pantry Podcast. Join us as we explore having a reality check with your business, what he’d like to see the industry take shape in the future, and what positives have developed rapidly over the past four months...
2020-07-2450 min
Hospitality Mavericks Podcast ShowComing Back Stronger Episode 8 with Patrick Gray, Head of Operations for The AthenianIn this episode, Michael has Head of Operations for The Athenian Patrick Gray as a guest. Patrick has a lifetime of experience from many great brands like Bill's Restaurants, Boston Tea Party and many more.The Athenian was born out of love for Greek food. They launched at the business at the end of 2014, as a small street food venture offering freshly made souvlaki prepared in the healthiest, most authentic way possible. And as you will here they have moved very fast since especially in the pandemic.Patrick talks about how they have approached the...
2020-07-1550 minComing Back StrongerComing Back Stronger: Patrick Gray, Head of Operations at the AthenianIn this episode, Michael is joined by Head of Operations for the Athenian, Patrick Gray, as a guest. Patrick has a lifetime of experience from many great brands like Bill’s Restaurants, Boston Tea Party and many more.The Athenian was born out of love for Greek food. They launched the business at the end of 2014, as a small street food venture offering freshly made souvlaki prepared in the healthiest, most authentic way possible. And as you will hear, they have moved very fast since, especially during the pandemic.Patrick talks about how they have ap...
2020-07-1551 min
Hospitality Mavericks Podcast Show#62 Leading with radical acceptance with Dr Vikki Barnes, Clinical psychologist and Founder of Positive WellbeingFollowing months of being on “soldier mode”, we’ve all experienced overwhelm during the Covid-19 crisis. Now more than ever we need to be taking care of ourselves. Michael catches up with clinical psychologist Dr Vikki Barnes – a true expert in positive psychology. She is the Founder of Positive Wellbeing, a consultancy which supports the mental health of organisations and their people. Vikki has also worked with the NHS and Virgin, in clinical and strategic roles.Tune in as we explore Positive Leadership, using mental health language at work, how to switch off as leaders – and Vikki’s...
2020-07-1047 min
Hospitality Mavericks Podcast Show#61 The Power of Storytelling with Amy Ogden, Founder of The CollectiveIn this episode, Michael talks with Amy Ogden. Amy is based in New York City and matches world-class hospitality brands of all sizes with best-in-class agency partners in the areas of digital marketing, web, SEO, paid search, PR, social media, branding and more. Amy gives us an overview of what’s happening in the New York hospitality market, including events of the last 3 months in lockdown, and how they are managing re-opening.Amy and Michael talk about the importance of purposeful storytelling in the time of crisis.She also tells us about her cha...
2020-07-0347 min
Hospitality Mavericks Podcast ShowComing Back Stronger Episode 7 with Paul Hooker, Operations Director at Boston Tea Party CafesIn this episode, we have Operations Director Paul Hooker from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator with 24 units across the South-West of England. Paul has more than 20 years of experience in the industry working with some great national brands. Paul and Michael talked about their approach, principles and mindset to navigate the pandemic and beyond. Paul really underlines that their long term purpose as an organisation of Making Things Better for people, community and planet is at the forefront when difficult decisions have to be made.T...
2020-07-0152 minComing Back StrongerComing Back Stronger: Paul Hooker, Operations Director at Boston Tea PartyPaul and Michael talked about their approach, principles and mindset to navigate the pandemic and beyond. Paul really underlines that their long term purpose as an organisation of Making Things Better for people, community and planet is at the forefront when difficult decisions have to be made.They also talked about how digital transformation is changing and optimising their operations. They are not only digitalising the customer journey but also the employee journey to ensure a safe and productive environment for employees and customers.Lots of great nuggets in here on how to get ready...
2020-07-0152 min
Hospitality Mavericks Podcast Show#60 Join The Dots with Martin Johnson, Founder of YourBigPicIn the episode, Michael have a great friend and colleague of his as a guest.Michael knew it would be an out of the box experience, and as you will hear very different than a normal podcast conversation.Martin is the founder YourBigPic a consultancy that helps teams to connect the dots of the bigger picture of so they in a fast and fun way can spot their challenges and opportunities. With colleagues at the centre, they are specialists in connecting People to the success of the business with their amazing Programmes, Workshops and Kits.
2020-06-2557 min
Hospitality Mavericks Podcast ShowComing Back Stronger Episode 6 with Joshua Jarvis, Founder and Co-Owner of Wing shack co & BE-ON-TREND.comIn this episode, Michael talks with Joshua Jarvis the Co-founder of Wing Shack Co - a QSR concept with 3 units from London. They talked about how the pandemic has impacted Wing Shack Co and how they quickly transformed into delivery and click and collect model. Joshua gives some great advice on how to adjust and simplify your menu, and how to focus on kitchen capacity as you are preparing for the new normal. He also talks about the importance of developing a number of new revenue streams while you have the time.There is also s...
2020-06-2444 minComing Back StrongerComing Back Stronger: Joshua Jarvis, Co-founder of Wing ShackIn this episode, Michael talks with Joshua Jarvis, the co-founder of Wing Shack Co – a QSR concept with 3 units from London. They talked about how the pandemic has impacted Wing Shack Co and how they quickly transformed into delivery and click and collect model.Joshua gives some great advice on how to adjust and simplify your menu, and how to focus on kitchen capacity as you are preparing for the new normal. He also talks about the importance of developing a number of new revenue streams while you have the time.There is also some gr...
2020-06-2444 min
Hospitality Mavericks Podcast Show#59 The Rebirth of the Hotel industry with Davonne Reaves, Founder of The Vonne GroupIn this episode, Michael will be talking with Davonne Reaves who is the founder of The Vonne Group in Atlanta - A co-author and hospitality consultancy specialising in travel market research, asset and operational management, and brand development for boutique hotels. She has extensive experience from operations, brand to asset management.We talked about how the pandemic has impacted the hotel market in the US, Davonne gives some great example on how the progressive hotel operators have pivoted during the crises, how the coming 12 to 18 months look for the general market.She also gives some g...
2020-06-1848 min
Hospitality Mavericks Podcast ShowComing Back Stronger Episode 5 with Yazz Abdulla, CEO and Founder of Urban HospitalityComing Back Stronger is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19.We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery. By tuning into these conversations in the coming period you will be able to pick up great stories, insights and facts as well as best practices from industry experts, independent operators to national chains who all are setting a new standard for h...
2020-06-1755 minComing Back StrongerComing Back Stronger: Yazz Abdulla, CEO and Founder of Urban HospitalityIn this episode, Michael talks with Yazz Abdulla, CEO and Founder of Urban Hospitality – a consultancy business that has been focusing on delivery dark kitchen projects over the last couple of years.Yazz talks about the rise of dark kitchen and delivery, and their impact on the restaurant industry, pre and post-pandemic. We also talk in detail about how to set up and build an outstanding dark kitchen brand and operations, and how the market will move the next 12-18 months.Yazz gives some stellar advice at the end of the interview.Takeaways:...
2020-06-1759 min
Hospitality Mavericks Podcast ShowComing Back Stronger Episode 4 with Rob Kiddin this episode, our guest is Rob Kidd, a management consultant and expert in hospitality technology. Rob and Michael talk about how tech is changing the hospitality industry, how progressive operators are using tech to survive and thrive during and in the aftermath of the pandemic. Rob also gives a number of great advice on how to optimise your digital strategies to ensure short and long term ROI.Takeaways:Tech should save you time and moneyDigital tools (apps, services, devices) are now cheaper, better and easier to use than ever beforeUnderstand where your inefficiencies a...
2020-06-1059 minComing Back StrongerComing Back Stronger: Robb Kidd, Hospitality Consultant and Expert In this episode, we are joined by our guest Rob Kidd, a management consultant and expert in hospitality technology.Rob and Michael talk about how tech is changing the hospitality industry, how progressive operators are using tech to survive and thrive during and in the aftermath of the pandemic. Rob also gives a number of great advice points on how to optimise your digital strategies to ensure short and long term ROI.Takeaways:Tech should save you time and moneyDigital tools (apps, services, devices) are now cheaper, better and easier to use th...
2020-06-1059 min
Hospitality Mavericks Podcast ShowComing Back Stronger Episode 3 with Hugo Engel, Digital Executive Leon RestaurantsMichael talks with Hugo Engel from Leon Restaurants about how they have pivoted in these challenging times by launching a number of new digital channels as well as feeding our frontline heroes. They also discuss the importance of not only ensure that your operations are safe but also give customers a human experience - contactless but human.This episode will help you to understand how to approach digitalisation of your revenue streams and what the big trends are digital and much more.Key takeaways from this episode ar...
2020-06-0350 minComing Back StrongerComing Back Stronger: Hugo Engel, Digital Executive at LEONMichael talks with Hugo Engel from Leon Restaurants about how they have pivoted in these challenging times by launching a number of new digital channels, as well as feeding our frontline heroes.They are discuss the importance of not only ensuring that operations are safe, but also giving customers a human experience – contactless, but human.This episode will help you to understand how to approach digitalisation of your revenue streams and what the big trends are, digital and much more.Key takeaways from this episode are:The current impact on the restaurant in...
2020-06-0350 min
Hospitality Mavericks Podcast Show#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A HotelsIn this episode, the guest is Neena Jivraj Stevenson Chief Cultural Officer of Point A Hotels, which is more than just a hotel with rooms - it’s a place where everyone receives heartfelt hospitality, no matter their budget. They now have hotels in London, Edinburgh and Glasgow. Neena and Michael talked about life in hospitality and being part of a family business, how Point A Hotels are navigating the pandemic by putting people first, and their approach to leadership and culture. Neena shares some strong advice on how to keep your people engaged even when you can...
2020-05-2837 min
Hospitality Mavericks Podcast Show#55 The future is for Brands that care with Katy Moses, Founder & Managing Director at KAM MediaIn this episode, our guest is Katy Moses Founder & Managing Director at KAM Media, an exciting boutique creative insight agency working with companies to understand your market and your customers.Katy and Michael talked about the pandemic it impacts on hospitality and retail, how the new normal looks, the post coronavirus consumer, delivery, that employees and consumer well never forget - the power of doing the right thing and the need for working together. Katy also gives some solid advice at the end of the episode on how to survive and thrive in the coming period.
2020-05-2144 min
Hospitality Mavericks Podcast ShowComing Back Stronger Episode 1 with Andrew Murray-Watson, Corporate Communications Advisor at CDC Group plc"Coming Back Stronger" is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19.We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery. By tuning into these conversations in the coming period you will be able to pick up great stories, insights and facts as well as best practices from industry experts, independent operators to national chains who all are setting a new standard for h...
2020-05-2030 minComing Back StrongerComing Back Stronger: Andrew Murray-Watson, Founder of Guzzl“Coming Back Stronger” is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19.We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery.By turning into these conversations in the coming period you will be able to pick up great stories, insights and facts as well as best practices from industry experts, independent operators to national chains who are all setting a new standard for how...
2020-05-2030 min
Hospitality Mavericks Podcast Show#53 Restaurants are key to our communities with Robert Hall, President Innovative Hospitality Group-Spice of Life at Innovative Hospitality Group, LLCIn this episode, Michael have Robert Hall as a guest, he has decades of experience as a restaurant operator in Washington DC. In 2014 was nominated as Manager of the Year by the Restaurant Association of Metropolitan Washington. Robert has worked a number of renowned chefs and restaurateurs such as Todd English, Jonathan Waxman, Jose Andres and many more.We talked about the current pandemic and impact on restaurants now and long term as well as how to re-boot your business and get back into actions. The power of a meal and being a local restaurant operator in...
2020-05-0736 min
Hospitality Mavericks Podcast ShowHow to thrive and re-build your restaurant in the new nowWe are a group of likeminded people who decided to put this special episode together due to our love for the industry and in the hope that our thinking and ideas could help independent and smaller restaurant groups to bounce back and not only survive but thrive in the current COVID-19 storm as well as create a new future. The Danish Trade Council UK took the lead to bring us all together. We are order technology Take-Out Group, pos-systems QuickOrder, consultancies FoodOnTheMove and Hospitality Mavericks. In this episode Mark McGlinn, Mads Wedderkop and Michael Tingsager wi...
2020-05-051h 02
Hospitality Mavericks Podcast Show#52 Time for a new business and economic paradigm with Tom Rippin, CEO and Founder of On-PurposeIn this episode, Michael talks with CEO and Founder of On-Purpose Tom Rippin. He runs an award-winning organisation that believes in putting purpose before profit and are helping people find work that matters and they will care about. They do that by helping them building new mindsets and skills around leadership with a clear focus on doing good for people and the planet.They talked about the turmoil the world is and what it means to organisations, a need for new business and economic paradigm, the importance of doing the right thing in crises and w...
2020-04-3043 min
Hospitality Mavericks Podcast Show#50 Time for a system change with Zoey Henderson, Founder of CleanSlateIn this episode, Michael talks with Zoey Henderson Founder of CleanSlate which is a consultancy working for a sustainable future within food and drinks. She as a wealth of restaurant and hospitality experience creating and running her own businesses as well as recently being the head of operations for Redemption Bar. We talked about the current storm in the industry - how to survive and thrive in it. Attitude to employees, Mindfulness and mental health, The way we will have to operate in the years to come and how food can be a catalyst for cha...
2020-04-1647 min
Hospitality Mavericks Podcast Show#49 Company values in times of crisis with Marco Reick, Director MR Consult UKIn this episode, Michael talks with HR Executive Marco Reick on the Podcast. He has a wealth of leadership experience from brands like The Restaurant Group, Bill’s, Leon and Black Sheep Coffee.He now running his own consultancy MR Consult UK as an advisor and consultant helping companies to boost performance through their people.We talked about the current storm in the industry - how to survive and thrive in it, how to developing your company values and use them to navigate through the current storm. The importance of using this time to reflect on...
2020-04-0930 min
Hospitality Mavericks Podcast ShowSurviving The Shit Storm Episode 14 with Brian Moore, CEO of EMR- NamNews LtdToday guest Brian Moore is a very special friend and business connection of Michael. Brian is a global retail expert, analyst, trainer and writer with decades of experience. Brian is the CEO of EMR- NamNews Ltd- a daily and monthly news covering everything from supermarkets to foodservice.Brian and Michael will be talking about the current situation and how to navigate the storm - and the importance of the power of the good old 4 P’s and positioning and much more.Remember if you would like some help please reach out to Brian you can do...
2020-04-0742 min
Hospitality Mavericks Podcast ShowSurviving The Shit Storm Episode 11 with Robin Ashton, principal at Ashton Foodservice ConsultingIn this episode, Michael speaks to Robin Ashton from Ashton Foodservice Consulting in the US. Robin is a consultant and expert that have been advising the industry for decades with insights on what is going on and trends.Robin gives us an overview of what is going on in the US market, gives advise short and long term for operators on how to navigate this storm. He also gives ideas on what you should be doing in the coming period to be ready on the other side.Remember if you would like to check out...
2020-04-0236 min
Hospitality Mavericks Podcast ShowSurviving The Shit Storm Episode 9 with Barry Shuster, Editor-in-Chief, Restaurant Startup & Growth-RestaurantOwner.comIn this episode Michael talks with Barry Shuster who is the founding editor and an investment partner of Restaurant Startup & Growth Magazine and RestaurantOwner.com, an online and print media company serving restaurant entrepreneurs.Michael and Barry talks about the current storm and its impact on the industry and especially independent and small restaurant groups.Remember if you would like some help please reach out to Barry on LinkedIn - Barry Shuster.If you have not signed up to the newsletter go to https://www.experience101.live/ and sign up today....
2020-03-3134 min
Hospitality Mavericks Podcast ShowSurviving The Shit Storm Episode 8 with Julian Matthews, Solicitor and Partner at Wedlake Bell LLPIn this episode, Michael is talking with Julian Mathews Solicitor and Partner at Wedlake Bell LLP in London. He has for years been advising hospitality and restaurant businesses. We talked about the current storm and what operators need to prepare themself for legally short and long term. We also covered what operators should do in the coming period to be ready when they come out of hibernation. We discuss how all this impact company culture and employee engagement now and long term.Remember if you would like some help please reach out to Julian either...
2020-03-3034 min
Hospitality Mavericks Podcast ShowSurviving The Shit Storm Episode 7 with Elaine Batho, Life and wellness coachIn this episode, Michael is talking with Elaine Batho, who is Life and wellness coach that helps hospitality professionals living healthier and happier lives. She has worked in the hospitality industry for decades and really understands how it all works. We talked about how to survive and thrive now and long term. She gives you practical tools for supporting you own as well as your team mental health.Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible. Extra helpMy website http://www.elainebatho.com
2020-03-2730 min
Hospitality Mavericks Podcast Show#48 Greatness by putting people first with Carlene Jackson, Chief Executive Officer at Cloud9 InsightCarlene Jackson, CEO Cloud9 Insight, an award-winning business change consultancy, helping SMEs grow profitability through the use of Microsoft cloud technologies. In this episode Michael sat down with Carlene to discuss the current storm in the world and how to survive this, how to develop a company's purpose, how to build culture, people practices and how making food together in a workplace can boost engagement and productivity.Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com/(https://letstalkvideoproduction.com/) #Hospitality #HospitalityMavericks #Restaurants #Restaurant #MichaelTingsager #CarleneJackson #PutPeopleFirst #BeMaverick #DareToBeDifferent #Podcast #Podcasts #Business #Industry #Cloud9 #Cloud9Ins...
2020-03-2540 min
Hospitality Mavericks Podcast ShowSurviving The Shit Storm Episode 2 with Peter Backman, Founder Peter BackmanIn this second episode, Michael talked with one of the most knowledgeable people in the food and drink industry with us when it comes to trends and shift in the economy Peter Backman. He will help us get a grip on the current situation as well as how we navigate the future. We will also be talking deliveries role, and he will be giving top tips for survival in the coming months.Remember if you would like some help, please reach out to Peter via Twitter @PeterBackmanFS or give him a bell on 07 785 242 809. Or visit P...
2020-03-1729 min
Hospitality Mavericks Podcast ShowSurviving The Shit Storm Episode 1 with Jonathan Downey, Co-Founder and CEO of Street FeastIn this special edition podcast Michael interviewed Co-Founder and CEO of Street Feast; Jonathan Downey as our guest - we will be discussing how to navigate the storm during the Corona Virus. He will be giving great insights into where he sees the industry is right now, what you need to do as an operator to keep the doors open, what the government needs to do to keep one of the most important industries and biggest UK employers afloat, and what he is doing himself as a leader to keep head over water.JD was so kind...
2020-03-1627 min
Hospitality Mavericks Podcast Show#47 Building a Brewing Company with Rob Fink, Founder and CEO of Big Drop Brewing CoRob Fink is the Founder and CEO of Big Drop Brewing Co, a fast-growing low alcohol beer company. Rob, previously a solicitor in London, attracted £500,000 from angel investors to build his low-alcohol craft beer brand. In this episode, Michael sat down with Rob to talk about Robs journey on building a brew company, trends around low alcohol, leadership, the current state of the industry and much more. Grab a beer and enjoy!Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com/ #Hospitality #HospitalityMavericks #Restaurants #Restaurant #MichaelTingsager #RobFink #PutPeopleFirst #BeMaverick #DareToBeDifferent #Podcast #Podcasts #Business #Industry #Bi...
2020-03-1135 min
Hospitality Mavericks Podcast Show#46 The Importance of Net Profit with Charlie McVeigh, Hospitality industry investor and Chairman of The Breakfast Club and Butchies Buttermilk Fried ChickenCharlie McVeigh is a hospitality sector investor who has spent twenty years building brands and businesses in the industry. In 2019 Charlie invested in The The Breakfast Club and Butchies Buttermilk Fried Chicken and is now the chairman for both. Charlie is also an in-demand public speaker and appears in BBC2's My Million Pound Menu as an investor-judge. In this episode, Michael sat down with Charlie and discussed his journey in hospitality, leadership, the current state of the industry, going abroad as an operator, investment and the importance of net profit aa well as why he is very optimistic for t...
2020-02-2646 min
Hospitality Mavericks Podcast Show#45 The Power of AI Technology with Marc Zornes, Co-Founder of WinnowMarc Zornes is the Co-Founder of Winnow. At Winnow, they help the hospitality and food services industry cut down on food waste by making the kitchen smarter through their Artificial Intelligence technology. Through the implementation of this AI technology, Winnow have already helped save more than twenty three million meals in the kitchens they work with. In this episode, Michael sat down with Marc to discuss climate challenges for our planet and humanity, how technology can help to solve these problems, how to grow a business fast, leadership and much more.Podcast edited by Let's Talk Video...
2020-02-1238 min
Hospitality Mavericks Podcast Show#44 Setting a New Standard for Hospitality Experiences with Matt Grech-Smith, Co-Founder and CEO of The Institute of Competitive SocialisingMatt Grech-Smith is the Co-founder and CEO at the institute of competitive socialising and the well known-brand 'Swingers', a crazy golf experience combined with cocktails and street food based in London and soon to be in New York City. In this episode Michael sat down with Matt Grech-Smith to talk about setting a new standard for hospitality experiences, the challenges of growing a business, the team and much more.Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com#Swingers #MichaelTingsager #MattGrechSmith #CompetitiveSocialising #CrazyGolf #NewYork #London #NewStandards #HospitalityExperiences #Business #Podcast #Challenges #Team #Hospitality #Restaurants #Experiences #H...
2020-01-2943 min
Hospitality Mavericks Podcast Show#43 The Power of Direct Coffee Trade with Farmers with Gary Golden and Michael Coates, CEOs at Not I Bean LtdNot1Bean is a coffee company that only supply coffee which has been roasted and packaged within the communities that grew them to ensure that coffee farming communities are well equipped to mitigate the ever increasing danger climate change poses to their way of life. This revenue is often the difference between sustainability and abject poverty - and who could object to fewer cargo ships due to the weight difference of roasted coffee being lighter? In this episode, Michael sits down with Gary and Mike, from Not1Bean to discuss the power of direct coffee trade with the farmers...
2020-01-1556 min
Hospitality Mavericks Podcast Show#42 The power of plant-based food with Loui Blake, Plant-based restauranteur & hospitality entrepreneurLoui Blake, is an award-winning marketer and entrepreneur. He is the founder of the UK's largest plant-based restaurant Erpingham House, and Central London restaurant brand Kalifornia Kitchen, who's passionate about plant-based food and sustainable business. In this episode, Michael sat down with Loui to discuss entrepreneurship, the power of plant-based food, leadership and Loui's secret to success.#Hospitality #HospitalityMavericks #Maverick #Restaurant #Restaurants #LouiBlake #MichaelTingsager #Podcast #PutPeopleFirst #Business #Entrepreneur #PlantBased #Vegan #ErpinghamHouse #KaliforniaKitchen #Sustainability #Sustainable #Entrepreneurship #Leadership #SecretToSuccess #Development #ImprovementsThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn...
2019-12-2352 min
Hospitality Mavericks Podcast Show#41 How technology can boost productivity with David Kelly, General Manager at DeputyDavid Kelly, general manager at Deputy, an information technology company which provides cloud-based workforce management and scheduling platform designed to help companies organise, track, and manage their teams. In this episode, Michael sat down with David to discuss how technology can boost productivity, employee experience, leadership, the industry and how to take care of your shift workers.#Hospitality #HospitalityMavericks #Maverick #Restaurant #Restaurants #DavidKelly #MichaelTingsager #Podcast #PutPeopleFirst #Business #Deputy #Scheduling #Cloud #IT #Workforce #Management #Organisation #Organise #Track #Manage #BoostProductivity #Technology #Industry #Leadership #EmployeeExperience #ShiftWorkersThis podcast uses the following third-party services for analysis: ...
2019-12-1837 min
Hospitality Mavericks Podcast Show#40 Organisational and Individual Happiness with Lars Kure Juul, HR Executive, Author, CVO &Trusted Advisor of Motivational LandscapeLars Kure Juul is an international leadership and HR advisor, trainer, author and keynote speaker. Lars has written the international bestseller organisational happiness and is the coordinator of the engagement tool motivational landscape. In this episode, Michael sat down with Lars to discuss leadership, organisational and individual happiness, and how you can transform organisations through finding purpose, leveraging your strengths and developing compassion.#Hospitality #HospitalityMavericks #Maverick #Restaurant #Restaurants #LarsKureJuul #MichaelTingsager #Podcast #PutPeopleFirst #Business #HappinessSweetSpot #Purpose #PeopleFirst #ItStartsWithWhy #SimonSinek #LeadershipDevelopment #OrganisationalExcellence #OrganisationalEffectiveness #OrganisationalDevelopment #Leadership #Happiness #Individuals #IndividualHappiness #Transform #Leverage #Develop #Strengths #CompassionThis podcast uses th...
2019-12-0442 min
Hospitality Mavericks Podcast Show#39 Helping you find your Inner Purpose with Mark Pitcher, Founder of Smash The BoxMark Pitcher is the Founder of Smash The Box, a personal development business with coaching and mentoring at its heart. Smash the Box is dedicated to anyone who is seeking to improve any aspect of their life. In particular, it is dedicated to helping people find and achieve fulfilment, whether in life, work or business. To find their purpose or re-connect with it. It is a place of inspiration, energy and positivity for living a great life and achieving great things. In this episode, Michael sat down with Mark to talk about leadership, humanity, the power of giving back...
2019-11-2044 min
Hospitality Mavericks Podcast Show#38 The Power of Giving Back with Harsha ChanraiHarsha Chanrai is the CEO of SAIRA Hospitality, a non-profit enterprise that creates viable partnerships between communities and luxury hotels by empowering locals and providing hotels with a committed workforce. In this episode, Michael sat down with Harsha to discuss leadership, the power of giving back and how you can transform peoples lives through education and training.#Maverick #Podcast #Hospitality #HospitalityMavericks #HarshaChanrai #MichaelTingsager #SAIRA #SAIRAHospitality #Restaurant #Hospitality #Restaurants #Leadership #HospitalityMavericksPodcast #BeMaverick #RestaurantIndustry #HospitalityIndustry #LeadershipDevelopment #Business #HospitalityManagement #EmployeeExperience #LuxuryHotels #NonProfit #DareToBeDifferent #BeMaverick #Podcast #People #Leaders #PutPeopleFirst #Education #GivingBack #Training #Local #LocalCommunities #Community #Transform #RichardBranson #Empowering...
2019-11-0637 min
Hospitality Mavericks Podcast Show#37: The Importance of Employee and Customer Experience with The Boy Bailey Speaks AKA Kieron BaileyThe Boy Bailey Speaks AKA Kieron Bailey is a restaurant and hospitality consultant and the co-founder of Experience 101, a company who bring together great leaders, brands, technology and trends leading the way for making the industry better. In this episode, Michael sat down with Kieron to talk about leadership, the industry, employee and customer experience, how to keep yourself on top of the game and build a culture that rocks.#Maverick #Podcast #Hospitality #HospitalityMavericks #KieronBailey #TheBoyBaileySpeaks #MichaelTingsager #Experience101 #RestaurantConsultant #HospitalityConsultant #Restaurants #HospitalityOperations #Leadership #HospitalityMavericksPodcast #BeMaverick #RestaurantIndustry #Restaurant #HospitalityIndustry #HospitalityTrends #HospitalityLife #LeadershipDevelopment #Business #HospitalityManagement #EmployeeExperience #CustomerExperience #DareToBeDifferent #BeMaverick...
2019-10-2358 min
Hospitality Mavericks Podcast Show#36: The Power Of Data With Simon BlackbourneSimon Blackbourne is the Commercial Director of Tahola, a company who help hospitality and restaurant businesses understand and structuring their data better, so they can make better business decisions based on facts instead of the gut. In this episode, Michael sat down with Simon to talk about data, leadership, the industry, the power technology and Tahola’s approach to tech.#Tahola #Maverick #Podcast #Hospitality #HospitalityMavericks #SimonBlackbourne #MichaelTingsager #Restaurants #HospitalityOperations #Data #Leadership #Technology #Tech #HospitalityMavericksPodcast #BeMaverick #RestaurantIndustry #Restaurant #RestaurantBusiness #RestaurantTech #HospitalityIndustry #HospitalityTrends #HospitalityLife #LeadershipDevelopment #Business #HospitalityManagement #RestaurantTrends #PeopleFirst #Culture #Analytics #LeadWithData #Productivity #DataDrivenDecisions #DataCulture #InformedDecisionsThi...
2019-10-0945 min