Shows
Hoot n’ HollerExposing The TRUTH About Art School (feat. Natalie) | HnH #22Art is meant to inspire. Challenge. Teach. But can it also just be a piece of fruit taped to the wall? Erik and his special guest, NATALIE, discuss the meaning of art, the ethics of NSFW commissions, and the color chartreuse.
This week’s “Hoots”: Costco Hotdogs & Animated Physiques
This week’s “Hollers”: The Landlord Special & Doctors Who Help
2025-07-1655 min
Location 1980 PodcastBy Flesh and Wall: The Relentless Drive to Make Art with Nick StilesTonight the guys sit down with Nick Stiles, a longtime enthusiast and participant at the studio. Nick is an immensely skilled painter who works strongly in the domains of fantasy, darkness, and imagination. Especially notable is his talent with the figure, long understood as the pinnacle of practice in art: training to render the human form trains one to render anything. He also has several large, public murals to his credit, and recently gave a four-part figure drawing course here at Location 1980.Nick's LinksNick Stiles ArtInsta: NickStilesArt2025-06-111h 11
XYZ with Erik ZacharyXYZ | Taco Bell Art Heist, ChatGPT Divorce, Miley’s Movie & HBO is BACK!Today on XYZ – We’ve got a full breakdown of the Taco Bell art heist (yes, someone is out here stealing burrito décor), and the internet’s favorite breakup story: a woman filed for divorce after ChatGPT analyzed her husband’s coffee grounds. Miley Cyrus is headed to theaters for one night only with her new film “Something Beautiful,” and MAX is officially crawling back to being... just HBO Max. Also in the mix: a wild kangaroo shut down traffic in Alabama, Blake allegedly came for Taylor, and Benihana’s trying burritos now?! It's a ride.XYZ w...2025-05-1515 min
TypeScript.fm - The Friendly Show for TypeScript DevelopersBuilding Games in TypeScript | Erik Onarheim | Ep 15BErik shares how you can build games for the web with TypeScript and the Excalibur.js game engine. What's involved? What are some of the primitives you need to learn? What tools are there to make assets? And how do your webdev skills translate? All this and more in today's deep dive episode!Chapters(00:00) - Introduction to Excalibur.js
(01:13) - What is Excalibur.js?
(02:28) - Game Development Basics with Excalibur
(05:18) - Exploring Actors and Scenes in Excalibur
(06:38) - Diverse Game Types with Excalibur
(08:01) - Physics in Excalibur
(09:52) - Input Handling in Excalibur
(11:09) - Asset...2025-05-0152 minTypeScript.fm - The Friendly Show for TypeScript DevelopersAre We Sick of TypeScript.fm Yet? | Retrospective | Ep 14BIn this episode, Erik and Kamran have a candid discussion about how the podcast started, how it went, and what the plans are for the future.Chapters(00:00) Introduction(01:18) Is TypeScript.fm Done?(01:59) Erik's Reflection(03:05) Kamran's Reflection(03:48) What's the Goal of the Podcast?(06:46) What Do We Want to Focus On?(12:10) Should We Build a Dedicated Community Around the Podcast?(13:58) How Do We Feel About the Time Spent Right Now?(18:05) Should We Split Episodes Apart?(21:59) What Should Change With the Record and Edit Workflow?(23:38) Should We Start Doing Video?(26:08) What Should the News Cover?(27:23) Should We Send...2025-04-2458 min
"Upstream" with Erik TorenbergE132: AI Managers, US vs China Analysis, and AI Art w/ Byrne HobartToday on Upstream, we’re sharing an episode of The Riff (originally aired on April 1, 2025). Erik Torenberg and Byrne Hobart explore the shifting dynamics of global trade between China and the US, the potential for AI to replace senior rather than junior roles in the workplace, and the economic structure of live entertainment markets like StubHub.—📰 Be notified early when Turpentine's drops new publication: https://www.turpentine.co/exclusiveaccess —RECOMMENDED PODCASTS: 🎙️Investor and writer of the popular newsletter The Diff, Byrne Hobart, and co-ho...2025-04-0551 minTypeScript.fm - The Friendly Show for TypeScript DevelopersBaby Got Bun | Ep 11This week on the pod, we talk all about the Bun runtime funtimes! This is a powerful new player in the JavaScript and TypeScript runtime space focusing on DX, speed, and pushing the state of the art! We dive into the details and offer some of our thoughts around when to use it at the moment. In other news we avoid phone scams and talk fun new TypeScript libraries. Also Please email us your feedback for your retro episode (feedback at typescript.fm)Personal News00:36 Welcome01:33 Kamran & Erik IRLMinnebarVGM Con02:39 Erik @ C Fundamentals by...2025-03-311h 00
Midnight Cinema with Art and ErikRumpelstiltskin (1995)Check on your babies, gas up your dune buggies and get ready for a wild ride as Midnight Cinema dives into the bizarre, hilarious, and surprisingly action-packed world of Rumpelstiltskin (1995)! Hosts Art Hennessey and Erik Rodenhiser break down this horror-comedy gem, tackling its creepy moments, unhinged action, and just how much menace a tiny, rhyming goblin can really bring. From budget constraints to bonkers police chases, from fairy tale roots to ridiculous one-liners, they leave no stone unturned. Does Rumpelstiltskin deliver genuine scares, or is it just a fever dream of 90s weirdness? Tune in for a...2025-03-261h 29
Midnight Cinema with Art and ErikFright Night (2011)We're goin' to Vegas, baby! But bring your garlic and holy water. Fright Night 2011 brings us Colin Farrell as a sexy, but suspect, vampire himbo terrorizing the Nevada tract housing neighborhood of Anton Yelchin's Charlie. Who can help Charlie save the day? Could it be.... Dr. Who? David Tennant takes on the role of Peter Vincent (Vampire... magician?) in this remake of the 1985 classic horror film Hosts Art Hennessey and Erik Rodenhiser dig into the reimaging of the characters, the tonal differences between the remake and the original, and CGI versus practical effects. Expect deep dives...2025-03-191h 09
Unscripted: A Nolapapa PodcastSeason 5 with Celebrity Chef Art Smith | and another NY Times Best Seller!Send us a textIs this REALLY Season Five? Like, for real? In the short hiatus that we took after Christmas, 2025 came chugging through with Stats of our show like NEVER BEFORE.This lil engine that could is NOW the #1 podcast in New Orleans! (www.goodpods.com) WHAAAA! And to guild the lily... the NolaPapa Podcast is now #5 in New Orleans! (www.feedspot.com)There are others too, yall. Ded gum son!!! LET's GOOOO!Starting us off this year is a chef I first saw back years ago...2025-01-311h 33
Penguin Magic PodcastNick Locapo & Erik Tait Preview Magifest - S6E15Nick Locapo and Erik Tait preview all the magic Penguin is bringing to Magifest. The lads discuss new effects, exciting new products, and everything that will be in the booth. At the close of the episode Nick & Erik discuss the delicate art of demonstrating magic to magicians at conventions, and give some advice to aspiring magic pitch people.2025-01-2339 min
Small Lake CityS1, E67: Utah Art Market/ Four Lemons - Nanette AmisDiscover the magic of Utah's art scene with special guest Nanette Amis, a true pioneer in the local art community. With nearly three decades of experience connecting artists with buyers through the Utah Art Market, Nanette opens up about her latest venture, Four Lemons, a gallery in Holladay Utah. Embodying the slogan "Art Within Reach," Four Lemons offers affordable fine art to the community. This episode uncovers the rich tapestry of connections and the close-knit spirit of Salt Lake City, which has woven together stories of serendipity and inspiration.Reflecting on personal journeys, we share tales of...2024-12-291h 22
The Social HotelierTransforming Hospitality: AI, Automation, and the Art of Golf. TSHS – 101Transforming Hospitality: AI, Automation, and the Art of Golf
In this episode, Sam-Erik Ruttmann interviews Sami Hero, Founder & CEO Growth Fusion Advisors.
Sami shared his insights on data-driven decision making, the role of AI in hospitality, and the significance of automation. The conversation also touches on the connection between golf and business, as well as trends in the hospitality industry that hoteliers should be aware of.
⏰Join us as we delve into:
Digital transformation requires critical thinking about specific needs.
Automation can significantly reduce manual work in hospitality.
Data-driven decision making is ess...2024-11-0856 minLocation 1980 PodcastFrom Corporate to Creator: Natasha Patel's Bold Art EvolutionAfter doing time as an employee, Natasha realized no path to success lay there: the only option is to take the reins in your own hands and chart a novel course. She produced flow art for a while that was a pleasing initial step into creative endeavours, and she experienced marketability, but felt undifferentiated from the hordes of other artists doing the same thing. Inspiration would be found on a trip to the motherland, India - Natasha is a first generation American - and her focus has honed. New works feature rich colours and architectural influences of India's timeless...2024-10-281h 09
Movie MadnessEpisode 510: Choose Your Evil Clown – Art Or Trump Erik Childress and Steve Prokopy dive into 11 films this week including a documentary that debuted three years ago at SXSW about a unique theatrical production (Alien On Stage). There is also a documentary about Pharrell Williams told through Legos (Piece By Piece) and another chronicling the week John & Yoko took over the Mike Douglas show (Daytime Revolution). A dysfunctional family tries to get through the weekend in Chicago (All Happy Families) and another has a loss in theirs exploited by an evil entity (Daddy’s Head). A high school student devises an elaborate cheating scheme (Bad Genius) while a mi...2024-10-121h 53Location 1980 PodcastThe Art of Defying Expectations: Stephanie Snee - Location 1980 PodcastManeuvering multiple styles and media, Stephanie is a versatile creative both in and out of the studio. In our last four episodes we interviewed various artists from our F.eminine U.ndertones show; now meet its gallerist & curator (who is herself hanging in the show as well). Making artwork is only one part of the game - exhibition is another, as is managing the rest of life along the way.F.eminine U.ndertones is on display at Location 1980 through the closing reception June 26th.Stephaniehttps://daydreamtesserae.com/ht...2024-07-241h 05
Weltwach – Abenteuer. Reisen. Leben.WW365: Zwischen grünen Wiesen und schwarzem Humor – eine Reise in Irlands Kultur und Geschichte mit Erik Lorenz (1/2)Herzlich Willkommen zurück in einem Land, in das wir euch bereits die letzten zwei Jahre mitgenommen haben. Ein Land, das viele Jahre durch Auswanderung geprägt war, sich mittlerweile aber zu einem Einwanderungsland entwickelt hat. Eines, in dem sich Musik, Tanz und Kunst mit einer reichen Tradition vereinen. Ein Land, dessen Kultur tief verwoben mit seiner reichen und teilweise tragischen Historie ist. Erik ist wieder unterwegs in Irland – und wir nehmen euch mit! Einer der Hauptgründe, warum es Erik immer wieder nach Irland zieht, sind die Begegnungen und Gespräche mit den Einheimischen, die ihm...2024-07-1350 minLocation 1980 PodcastScholar to Creator: The Art of Making Artists with Amy KellsAmy Kells is one of 1980's longest running artists and an unfiltered, wide-open-throttle creative to her core. Believing that all people possess an artistic drive from birth, she never saw herself going that direction as a child. But a combination of skill, fortunate intervention, and having tested alternative waters eventually led her to pivot halfway through school from academia to a fine arts degree. Whether it's her own practice, nurturing the education of the next generation of art students, coordinating artists for live painting events, showcasing her skills to stoke the crowd, or leading art workshops, Amy lives her...2024-06-271h 12Location 1980 PodcastArt on the Edge: Tales from Punk Rock Renaissance Woman Jackie DangerHaving lived all throughout the USA's west coast and a span in Oz, she has traversed the highs of sold out exhibitions and the lows of residing in garages clandestinely. The art world is one that will by turns exalt you and kick you in the chin, and few embody the will to take a lickin' and keep on tickin' with the same humor and aplomb as Jackie Danger.https://www.jackiedanger.cominsta: jackie.danger.arthttps://www.location1980gallery.com Insta: location1980 Fortune co...2024-06-251h 31
Small Lake CityS1,E39: Erik Nilsson - Small Lake City Podcast (Utah Daily Podcast)Ever wondered how a podcast can truly reflect the soul of a city? Join us as we turn the tables on Erik Nilsson, the dynamic host of the Small Lake City Podcast, who finds himself on the other side of the microphone in this special interview with Skylar Byttendorf on the Utah Daily podcast. Erik takes us behind the scenes of his own show, sharing the inspiration and journey that brought Small Lake City to life. From the rich art scene featuring talents like John Darley and Micah Christensen to the unexpected depth of local community stories, Erik paints...2024-06-2240 min
In The Art Scene. Show about artists, their journeys, art business, successes, failures, inspirationS9 E8 - Erik Abel on growing as an artist, on his commercial success and personal revelationsI am a huge fan of Erik Abel's art! His style is absolutely unique and his whirlwind of career is a dream for any visual artist out there. I asked Erik to tell his story and was surprised to hear his thoughts on what it means to be a "successful artist" and why he is not sharing his new art project with the public.2024-04-2648 min
The Art Of HospitalityTechnology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson)In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMinutNils Erik Mattisson2024-04-2448 min
Small Lake CityS1,E24: Anthony's Antiques & Fine Art - Micah ChristensenEmbarking on a familial legacy can be as daunting as it is rewarding. Micah Christensen of Anthony's Fine Art Gallery joins me to recount his transformation from an art-averse scion to a thriving art historian and connoisseur, particularly of the Spanish artist Joaquin Sorolla. Our conversation weaves through the cobblestone streets of Spain, the scholarly halls of London, and back to the surprisingly rich art scene of Utah, where local mastery commands global attention.Every family has its stories, and Micah's is no exception. We trace his lineage back to a Jewish immigrant with a penchant for...2024-03-091h 45
The Erik Sherman ShowE20: "Miracle Met" Art Shamsky on the Lasting Impact of the '69 MetsThis episode of the Erik Sherman Show features a conversation with New York Mets legend Art Shamsky, as he discusses his remarkable career and the lasting impact of the 1969 "Miracle Mets." Shamsky shares his journey from the Cincinnati Reds to the Mets, the influence of manager Gil Hodges, and the unforgettable 1969 World Series victory. He also reflects on the enduring brotherhood of the '69 Mets team and the trip he and his teammates took to visit an ailing Tom Seaver, which became the subject of his book with Erik Sherman, "After the Miracle." Tune in to hear insights, anecdotes...2024-03-0836 min
The Erik Cabral ShowE302: Jeffrey Scott Educates on the Art of Bespoke SuitmakingWant to feel like a million bucks in your next suit? In today’s episode, learn all the secrets of bespoke tailoring as Erik Cabral suits up and sits down with renowned tailor Jeffrey Scott. Jeff provides invaluable insights into the art of custom suitmaking and the differences between bespoke, made-to-measure and off-the-rack suits. As a business professional, having well-fitted, high-quality suits is important. And if you’re looking to up your suit game, you might as well give this a good listen!
Here are some power takeaways from today’s conversation:
Building trust with client...2024-01-1549 min
Waldorf Essentials245. The Art Lesson in Your Waldorf HomeschoolingMelisa Nielsen at Waldorf Essentials focuses specifically on the art lesson to help you have confidence in your Waldorf homeschooling.
- The art lesson is not separate from the main lesson.
- Planning is key for your art lesson. You need to know ahead of time how those colors are going to move on the paper in your painting.
- Art work can double as great material for making homemade cards.
- Take the time to pre plan your art lessons and have your...2023-12-2915 min
Franchise Secrets PodcastThe Story Behind Hawaii Fluid Art With Maya RatcliffArt can bring a new sense of joy into people’s lives. Having a creative outlet and being part of a community with shared interests can be fulfilling. If you’re an entrepreneur who wants to help people gain a unique and joyful experience through art, this episode will inspire you. Join Over 5,500 Franchisees and Franchisors in our FREE Private Facebook Community HERE Maya Ratcliff, founder of Hawaii Fluid Art, began her art career helping people with brain injuries delve into their artistic talents as therapy. She eventually developed her proprietary method...2023-12-2659 minPenguin Magic PodcastErik Casey - The Perfect Oil & Water - S5E4Erik Casey stops by the show from the IBM Convention in Pittsburgh to discuss Perfect Oil & Water and so much more. Nick Locapo joins the show for an unbiased review of the single greatest card trick that has ever been released. Before all of that, Danny Orleans tells us the literature he would love to be lost at sea with on Desert Island Magic Books.Mastering the Art of Magic by Eugene Burger: https://www.penguinmagic.com/p/8860POW (Perfect Oil & Water) by Erik Casey & John Michael Hinton: ...2023-11-0230 min
Black Sun King 012 Podcast True Truth ©2024 Erik Geoffrey Von Leonardo Plott as #TheKazwëh BandWhy I Hate Erik Geoffrey Plott - Christian Community Feels About Him and German Viking Prayer BackSo first I have it open up with a white sunlit worshipper who may not like my sentiment of who I am or what I stand for, but she can find something good about my musical compositions which was this song here YouTube version https://youtu.be/O2cOi4vx1oQ?si=9Lgd6Zo7c74Kgu4y. Facebook live version here https://fb.watch/nz7oFi26cL/?mibextid=6aamW6. So I will also probably put on this podcast as well. It will be called Hollywood Aftermath Edition by #TheKazwëh. Then I had a woman who furiously lashed out at m...2023-10-1207 minLocation 1980 PodcastInteractive, Reflective, and BIG Art with Lauren KilbIn this episode the guys sit down with Lauren Kilb, longtime Location 1980 artist whose specialty is interactive art: pieces that once built, are only truly complete when the audience participates in what the piece has set up. In this way, the piece is not a static thing but a context for a conversation to take place between participants and artist, or participants and each other. Those who engage with the piece are elevated from mere spectators and become creators themselves. They have involvement and essentially choice rather than detached viewership. The piece gains an infinity, because the experience of...2023-10-041h 42
Beyond the To-Do List - Productivity for Work and LifePhil Mershon on The Art and Science of Creating Unforgettable ExperiencesThis week I was really excited to speak with my friend and former colleague Phil Mershon about his new book, Unforgettable: The Art and Science of Creating Memorable Experiences. Phil is the director of experience for Social Media Examiner where for over 12 years he has created amazing customer experiences at events like Social Media Marketing World and the Social Media Success Summit. Phil and I worked together at Social Media Examiner and throughout his 30+ year career he has been creating memorable experiences for businesses like non-profits, schools, and churches. In this new book Phil has compiled the k...2023-08-0756 min
Waldorf Essentials183. Is Art Your KryptoniteMelisa often has families come to Waldorf homeschooling not feeling like they will be able to do the art. She shares an encouraging story to help get you started. Back when she was in art class a teacher told her it was a good thing she wanted to be a lawyer because she was not an artist.
If you've seen her work now you definitely know she is talented. Learn how she got there and take it small. Find something you enjoy with art and do it because you enjoy it. Then watch your art wo...2023-08-0407 min
The Next ChapterEP20: Dreams to Reality - Mastering the Art of Goal SettingWelcome to 'The Next Chapter Podcast,' hosted by Matt, Erik, and Ricky! Embark on a transformative journey as we explore the power of setting and achieving goals to unlock your true potential and propel you into the next chapter of your life.
In each episode, we delve deep into the art of goal setting, sharing expert guidance and practical tips to help you define your aspirations and carve a path toward success. Whether you're striving for personal growth, career advancement, or overall well-being, our conversations cover it all.
Discover actionable strategies on how to...2023-06-2749 min
ArnemancyArt and Alchemy with Marlene Seven BremnerIn this episode, I am joined by Marlene Seven Bremner. She is a self-taught oil painter, author, poet, and musician, exploring esoteric themes arising from her study and practice of Hermeticism, alchemy, magic, astrology, and mythology.Seven developed her painting career in the Pacific Northwest, showing her work in both group and solo exhibitions along the West Coast and internationally, and now resides in the desert of New Mexico. She is the author of Hermetic Philosophy and Creative Alchemy: The Emerald Tablet, the Corpus Hermeticum, and the Journey Through the Seven Spheres, and The Hermetic Marriage of Ar...2023-06-0952 min
Stuttering Your Way to Success with Erik WeirFishing And The Art Of Life Ep. 12 Hank Parkerhttps://www.youtube.com/@OfficialErikCWeir/featuredStuttering Your Way To Success Ep. 12 Guest Hank Parker Meet my friend Hank Parker, one of the most humble and successful sport champions I have known. Hank is known as a man of faith, a man of integrity, a loving father, and a gentlemanly, but fierce, competitor. Many regard him as one of the greatest professional bass fishermen of all time. He won two Bass Master Classic tournaments, the biggest event in his sport, and is one of only four anglers to win the...2023-03-0748 min
Digital VelocityThe Art of Business Storytelling - Park HowellThis week on the Digital Velocity Podcast, Park Howell of the Business of Story joins Erik and Tim to discuss the ABT (And, But, Therefore) agile narrative framework for successful business storytelling. https://www.digitalvelocitypodcast.com/episodes/34-the-art-of-business-storytelling-park-howell2023-02-0251 min
Icelandic Art Center — Out ThereLukas Strolia: In conversation with J.L. Murtaugh and Erik Vojevodin about the artist-run space Autarkia.In this episode of Icelandic Art Center’s podcast “Out There” Lukas Strolia (LT), who was assisting the Icelandic Art Center as a part of the Borderland Poetics exchange project between Rupert (LT) and CCA (EE), talks to his colleagues J.L. Murtaugh (US) and Erik Vojevodin (LT) about the artist-run space Autarkia, Vilnius.
Autarkia is located in the former workers’ canteen at the long-gone secret Soviet military factory in Vilnius, Lithuania. The group discusses what it takes to run a self-proclaimed Artist daycare centre, which is liquid enough to act as an artwork and the creative entity p...2022-11-1746 min
Movie MadnessEpisode 332: The Horror Of Sadness (And Art The Clown)October continues with horror both real and imagined this week as Erik Childress and Steve Prokopy review eight new movies. They include a reminder of Andrea Riseborough’s stirring portrayal of the road to alcoholic recovery (To Leslie) and Mila Kunis’ far less stirring turn as a survivor of multiple traumas (Luckiest Girl Alive). Shawn Mendes is the voice of a singing croc (Lyle, Lyle, Crocodile) and Ruben Ostlund skewers the voices of the nouveau riche in his Palme d’or winning satire (Triangle of Sadness). Donald Sutherland and his iPhone grant revenge in a new Stephen King film that i...2022-10-102h 20
The Art of Customer Service // by Solvemate.Erik Pfannmöller: Best Practices from Customer Service Pioneers | The Art of Customer Service #33A look back at 32 episodes of „The Art Of Customer Service“
As mentioned in earlier episodes, Solvemate was acquired in March 2021 by Dixa, the all-in-one, intelligent customer service platform. With the objective of joining forces and keeping on delivering high-quality content with top-notch guests, future podcasts will be hosted by Dixa. In his last episode as host, Erik Pfannmöller goes over the key learnings processed and retained while discussing with customer service thought leaders over the past two and a half years.In this episode you'll learn…• Why customer service should be at the heart of...2022-10-1031 min
From Survivor to ThriverArt as Therapy, Vulnerability, LGBTQ+ Rights, and a Higher Power with Rebecca HeidtSend us a textToday on From Survivor to Thriver, we sat down with a special guest Rebecca Heidt to talk about her struggles with her mental health and how she used them to impact the lives of people who struggle the way she did. Rebecca used her lowest moment when she thought she couldn’t go on anymore to start a new chapter helping other people who felt that way. Just like they helped her get through her worst moment, she wanted to help them get through theirs. Thi...2022-09-131h 05
Teach Me GoodReconnecting With a Friend (w/ Erik Stockler)Old friend Erik Stockler (@erikniemistockler) chats with Art as they rekindle their friendship. Erik was Art's best friend in kindergarten who moved away on short notice leaving Art wandering throughout life without his childhood best friend. Somehow Erik found Art again over Instagram and they spend the podcast catching up.
Listen to TMG anywhere you find podcasts!
www.linktr.ee/teachmegood
www.artcaistuff.com/teach-me-good2022-06-281h 02
The Art of Customer Service // by Solvemate.Stefan Moritz: The importance of service design | The Art of Customer Service #32How to create the perfect customer experience beyond the purchase
When we think of design, we often think of product design. But have you thought recently about service design? Good service design goes beyond customer satisfaction and into building strong customer relationships that are good for both customers and employees. A carefully designed customer experience can make a company more efficient, while boosting customer and employee happiness too. In this episode you’ll learn about the importance of service design, and why companies these days need to compete not on getting a good share of the customer’s wallet, but...2022-06-2726 min
The Art of Service LIVEThe Secrets To Growing Business Responsibly w/ Erik HubermanYou're in for a treat this week - Ivanka is having a discussion with Erik Huberman, CEO and Founder of Hawke Media. This conversation will start off with the risk and rewards of starting and growing your business, and the secrets to finding a great coach to help you catapult your business. But there will be many more subjects to cover!
Find Erik here: https://www.linkedin.com/in/erikhuberman/
and find Hawke Media here: https://hawkemedia.com/2022-06-0747 min
The Forgotten Art Project16 - Erik Jensen on growing strategicallyIn this episode your host, David Weaver, talks with entrepreneur Erik Jensen, CSO at Predictive ROI.
Predictive ROI is a Marketing Agency that helps Agencies, Coaches & Consultants build a position of thought leadership, so they can monetize it.
Predictive ROI mission is to give business owners the strategies that actually work by providing turnkey services that will allow you & your team lead & grow your business strategically.
During this episode Erik & David discuss Erik’s journey into entrepreneurship, some of the challenges they had to overcome from the beginni...2022-05-2444 min
Catie and Erik's Infinite Quest: An ADHD AdventureTalking ADHD with Tim_Ahern_ArtIn this episode, Cate is feeling quite under the weather, and so Erik tags in cool guy, incredible maker and truly excellent content creator Tim Ahern sit down to talk about their experiences with ADHD. They talk video games, failure, growth and have a surprisingly in-depth conversation about the finer nuances of the Animorphs series. Spoilers, Cate rallies at the end and performs the greatest Patreon song in the history of the podcast.
Consider supporting the work we do by visiting www.patreon.com/infinitequest
Find us on TikTok and Instagram at:
@tim_ahern...2022-05-201h 12
Art Money Success with Maria Brophy - Designing a life you loveEp #36 - Art Consignment - SECRETS with Erik AbelThis episode contains SO MANY SECRETS to TAKING YOUR ART SALES TO THE NEXT LEVEL, shared by our guest Erik Abel. Erik is a highly successful artist and he openly shares how he's made gallery and retail store sales work to build a multi-six figure business. Link to Erik Abel: https://abelarts.com/
In this episode we talk about:
➡️Who pays for shipping
➡️How much % the gallery gets paid and when they owe for a sale
➡️Red Flags to Look out For when working with Retailers
➡️Discounts on your art at retail
➡️S...2022-05-1345 min
The Art of Customer Service // by Solvemate.Alex Farmer: How to Create a Frictionless Experience | The Art of Customer Service #30 [ENG]Cognite’s path towards a frictionless customer experience
Companies today still spend a lot of time and effort on acquiring new customers but often forget the importance of the post sale experience. This episode’s guest, Alex Farmer, VP of Customer Success at Cognite and founder of Customer Success Excellence, the world’s first awards ceremony dedicated to the customer service profession, and named a 2021 Top 25 Customer Success influencers by SuccessHacker, shares with Erik a fresh perspective on how to create a frictionless post-sales experience. From building and using the power of the customer community to using technology in new wa...2022-04-2530 min
The Art of Customer Service // by Solvemate.Ian Golding: Business Leaders Hold Great Customer Experience Back | The Art of Customer Service #29 [ENG]Balance between strategic business objectives and the customer’s experience
Companies need to strike a balance between strategic business objectives and the customer’s experience. Learn what it means to create intentional, not accidental, customer experiences that could create the raving fans every company aspires to have. This episode’s guest, Ian Golding, author of Customer What? The honest and practical guide to customer experience, shares with Erik his passion and insights into what it takes to make create intentional customer experiences in a sustainable way.
In this episode, you’ll learn…
● …why most companies haven’t unders...2022-03-2839 min
Adventures in Collecting Toy Collecting PodcastThe Art of the Toy: An Interview with DKE Toys Co-Founder Dov KelemerThis week, Dave and Erik are joined by DKE Toys co-founder Dov Kelemer ahead of the Spring 2022 DKECON. Hear about how DKE Toys got started, how artists can participate, and learn more about the underground bootleg toy/art toy scene!Follow DKE Toys on Instagram @dketoys for the latest news, sales, and DKECON info.Follow us @aic_podcast on Instagram, Facebook, Twitter, and YouTubeIntro and other voices by Joe Azzarihttps://www.instagram.com/voicesbyjoe/Theme Music is "Game Boy Horror" by the Zombie DandiesProudly part of...2022-03-141h 18
The Cabincast#061 The Art of Dog NamingSend us a textWelcome back to The Cabincast!This week Kristin and Erik share a Cabin Chat catch-up! Enjoy :)Cabins In the NewsMissing wedding ring found 30 years later at Smith Lake homeMusic RecommendationColorado BluesThe Cabincast is brought to you by Roughing It In Style & White Arrows HomeLinksWebsite: www.thecabincast.com Instagram: @thecabincast2022-03-0431 min
The Art of Customer Service // by Solvemate.Annette Franz: How to build a customer-centric culture | The Art of Customer Service #28 [ENG]Learn techniques to really understand your customers
Are you trying to find customers for your products or products for your customers? This episode’s guest, Annette Franz, is a Certified Customer Experience Professional (CCXP), author of “Understanding Customers” and founder of CX Journey, a customer experience strategy consulting firm. Annette joins Erik to discuss her latest book, “Built to Win” that uncovers the why, how and what to do in order to build a customer-centric culture that can help your company win.
In this episode, you’ll learn…
• …why it’s important to know who your customers and w...2022-02-2825 min
The Art of Customer Service // by Solvemate.Lara Khouri: Positivity & Mind-Hacking | The Art of Customer Service #27 [ENG]How to mind-hack your way into a positive mindset when you are facing (angry) customers
Have you ever been yelled at by a customer? Probably. Encountering frustrated customers cannot be avoided when working in service and trying to solve their problems day in and out. But there is a better way of dealing with it. The answer to that is mind-hacking for positivity and Lara Khouri knows how to do this. She is leading her own CX consultancy, There Is No Spoon, and co-founded Women in CX. In this episode, Lara discusses with Erik her top 6 tips and tricks...2022-01-3137 minThe Cabincast#057 The Art of the Fish TaleSend us a textWelcome back to The Cabincast!This week Kristin and Erik share a Cabin Chat catch-up! Enjoy :)The Cabincast is brought to you by Roughing It In Style & White Arrows HomeLinksWebsite: www.thecabincast.com Instagram: @thecabincastFacebook: @thecabincastTwitter: @thecabincastErik Torgeson Instagram: @eriktorgy...2022-01-2823 min
The Art of Customer Service // by Solvemate.Katie Stabler: 2022 CX Trends | The Art of Customer Service #26 [ENG]Making CX a priority
Katie Stabler turned her deep passion for customer care into a profession: As a Certified Customer Experience Professional (CCXP), she founded her own consultancy “Cultivate” in 2020. In this episode, she discusses with Erik Pfannmöller the most important CX trends for 2022. They touch upon the CX differences between small businesses and large companies, between B2C and B2B as well as various industries, but in the end it all comes down to making CX a priority.
In this episode, you’ll learn…
• the top 4 CX trends for 2022
• why customer experience is more impac...2021-12-2034 min
The Art of Customer Service // by Solvemate.Zendesk: The Rise of Conversational Service | The Art of Customer Service #25 [ENG]The art of messaging and the future of customer service through AI
What is conversational service and why is it increasingly becoming more and more important? For Matthias Goehler, CTO EMEA at Zendesk, it is all about creating a long-term engagement between a company and their customers on an ongoing basis. So it is not just about opening and closing tickets whenever a customer problem arises, but more so that the conversation should go on beyond this single inquiry. And keep in mind: it even started before. This is why it is crucial to include messaging in a company’s...2021-11-2934 min
The Art of Customer Service // by Solvemate.Microsoft: The Value of Customer Feedback | The Art of Customer Service #24 [ENG]The importance of anticipating your customers’ needs
“Every feedback is a gift”. This is how Cindy Engelmann, Customer & Partner Experience Manager at Microsoft Germany, sees customer feedback. But how do you decide which feedback to act on, how do you share it with other teams and lastly: how do you close the loop with your customer after processing their feedback internally? In this episode, Erik discusses the value of feedback with Cindy, looking at how Microsoft incorporates it in their company culture and how this adds to the overall customer experience.
In this episode, you’ll learn…
●...2021-10-2534 min
The Art of Customer Service // by Solvemate.Innovation in Customer Experience | The Art of Customer Service #23 [ENG]Leaping ahead and winning people over
Back in the 1990s, BT (formerly British Telecom) was already designing and evaluating the deployment of artificial intelligence in contact centers. Part of their project team was Dr Nicola Millard, a social scientist and now Principal Innovation Partner, Enterprise CTIO at BT.
In this episode of „The Art of Customer Service“ Erik Pfannmöller and Nicola discuss the importance and challenges of technology adoption, the missing communities of coping during remote work and the move from on premise to cloud.
In this episode, you’ll learn…
• How BT pursues...2021-09-2731 min
The Art of Customer Service // by Solvemate.Salesupply: From ouch to wow | The Art of Customer Service #22 [ENG]Best practices for outsourcing your customer service
To outsource or not to outsource? This is the question for many businesses, especially when you’re growing and internationalizing. For Henning Heesen, co-founder of Salesupply, the answer is a clear yes to outsourcing your customer service. He talks to Erik Pfannmöller about how outsourced call centers deliver a great service experience by creating a personal and emotional connection with the customer – no matter the language. Thinking about outsourcing, the first argument for it is always saving costs, but in Hennings opinion it should be all about providing better quality.
You...2021-08-3024 min
ACCA PodcastA Biography of Daphne Artist talks: Erik Bünger, Inge Meijer, and Katie WestListen now to Mihnea Mircan in conversation with artists Erik Bünger, Inge Meijer, and Katie West to discuss their works featured in the exhibition 'A Biography of Daphne'.
A Biography of Daphne’ is a curatorial project that revisits the Classical myth of Daphne as the starting point for an investigation of trauma and metamorphosis, symbiosis and entanglement in contemporary art. Daphne, the nymph who turned into a tree to evade the assault of the god Apollo, is a figure in, and of, crisis, but also a symbol of resistance and transformation.
Read more here: acca.melbourne/exhibition/a-biography-of-daphne/2021-08-061h 09
The Art of Customer Service // by Solvemate.Zendesk: The Digital Tipping Point | The Art of Customer Service #21 [ENG]Why customers are moving to more digital channels and how companies can manage this
The CX world is changing and getting ever more demanding. Is your company able to meet your customers expectations with the right support tech stack? In this episode, Erik Pfannmöller talks to Alexa Seefeldt, Enterprise Partner Sales Manager at Zendesk, about the latest CX trends and they get hooked on one in particular: The digital tipping point. Many companies faced this point of no return last year due to the global pandemic. In their Customer Experience Trends Report 2021, Zendesk found out that 75% of decision m...2021-07-2629 min
The Art of Customer Service // by Solvemate.Matt Dixon: The Effortless Experience | The Art of Customer Service #20 [ENG]Discussing how to drive customer loyalty
Back in 2007, everyone was talking about customer loyalty and improving their Net Promoter Score (NPS). That’s when Matt Dixon and his colleagues started digging into how this can be improved and influenced by customer service. What they found was not what they were expecting and their research turned from three months into ten years, resulting in the book “The Effortless Experience”. One of their key findings was that delighted customers who had that “wow moment” aren’t actually more loyal than those whose expectations were simply met by customer service. A company should go ah...2021-06-2837 min
The Art of Customer Service // by Solvemate.Happy agents = happy customers? | The Art of Customer Service #19 [ENG]Better support for everyone
Customer service agents are driven by their ability to help customers and make them happy. But what if there are so many obstacles put in their way which make it more cumbersome than it should be? In this episode, Erik Pfannmöller talks to Carl Hye Thaisen, co-founder and Chief Product Officer at helphouse, about what it takes to make agents love their job (again), resulting not only in happier agents, but also happier customers.
In this episode, you’ll learn…
• …how insufficient data availability and dull repetitive work leads to agent fru...2021-05-2521 min
Macro VoicesMacroVoices #268 Art Berman: Crude Oil UpdateMacroVoices Erik Townsend and Patrick Ceresna welcome Art Berman to the show. Art nailed the call for $65 crude oil when we had him on in early January, but now he says the big move higher in price is probably mostly over, and he doesn’t see any reason to expect crude oil prices to rally much higher than $70. And that’s despite the fact that Art still predicts a significant decline in U.S. production later this year. They discuss this and so much more.
Link: https://bit.ly/3vfRvUm
2021-04-221h 13
The Art of Customer Service // by Solvemate.OTTO: Voice bots & customer service | The Art Of Customer Service #18 [ENG]The role of voice and digital assistants in customer support
Jörg Heinemann, Principal Innovation & Digitalisation at OTTO, is passionate about conversational commerce and talks to Erik Pfannmöller about the future of voice in customer service. OTTO, one of the world's biggest e-commerce companies, was an early adopter of smart devices and voice assistants for service and later sales. For the future, Jörg Heinemann envisions customers to have the same great experience seamlessly across all channels.
In this episode, you’ll learn
• …how OTTO uses conversational commerce and creates great customer experiences beyond touch...2021-04-1932 min
The Carla PodcastEpisode 24: Amanda Ross-Ho and Erik FrydenborgL.A. based artists Amanda Ross-Ho and Erik Frydenborg talk about shifting focus and priorities after a year of the pandemic. As teachers, the two discuss what it’s been like to work with students over the last year, and they also find common threads across their art practices: attention to detail, engaging with time and archival material, and inviting the viewer into an open-ended dialogue.“The craft element was not just about a well-made object, but a way to see other objects with precision and close attention to form. Like reading the contexts in whic...2021-04-101h 06
3324 The Music and Movie PodcastNirvana: Nevermind and the rise of GrungeSend us a textOur first guest! Artist and musical friend Andy Cremeans joins us to discuss the genre-defining album from Nirvana, Nevermind. We also discuss the music scene in the run up to Nevermind's release, the Seattle scene, and the aftershocks of this ground-breaking release.Check out Andy's fantastic art by following him on Instrgram at Andrew Cremeans Art.Links:InstagramFacebookTwitterSupport the showBrowse the 33/24 Archives: Check out the backroom! Follow us: Instagram Facebook Watch...2021-03-251h 15
The Art of Customer Service // by Solvemate.RingCentral: Remote Work and Customer Service | The Art of Customer Service #17 [ENG]Looking back at one year in lockdown
It’s been a year now that most companies have gone remote due to the global pandemic. How did this affect working in customer service? It’s not a typical anniversary and not a reason to celebrate, but a lot has changed in the past year when people were forced to stay at home due to the global pandemic. In this episode, Julien Rio, CX expert and Marketing Director at RingCentral, and Erik Pfannmöller have a retrospective discussion on how this event has transformed the employee experience and the way companies work...2021-03-2230 min
The Art of Customer Service // by Solvemate.How to create a customer-obsessed company culture | The Art of Costumer Service #16 [ENG]Making customer success a team effort
Sophia Kuhl, managing director at HHL DIGITAL SPACE, a start-up incubator for digital business models, has worked for tech giants such as IBM and Amazon Web Services (AWS). Talking to Erik Pfannmöller in this episode, they discuss why companies have to be obsessed with their customers to be successful and how to achieve such a culture. Sophia highlights that this is a team effort and a company needs to create a holistic strategy, yet customer service is the most important part of it.
In this episode, you’ll learn…
1...2021-02-2237 min
The Art of Customer Service // by Solvemate.SAP – Addressing businesses as customers in service | The Art of Customer Service #15 [ENG]Vanishing lines between B2B and B2C customer service
Esteban Kolsky, Head of Product (SAP CX Customer Service and Sales), knows customer service from top to bottom - from B2C to B2B. Talking to Erik Pfannmöller in this episode, they take a deep dive into the relation of both approaches and what it takes to deliver the right solution matched to your customers’ expectations. In the end it is all about personalization, speed and efficiency.
In this episode, you’ll learn…
1) …how SAP developed its B2B customer service strategy and builds it...2021-01-2532 minMacro VoicesMacroVoices #253 Art Berman: U.S. Oil Production Still Set for Steep Decline in 2021MacroVoices Erik Townsend and Patrick Ceresna welcome Art Berman to the show to discuss the coming domestic production decline which Art still predicts, when it will happen, as well as this week’s OPEC+ meeting, and much more.
Link: https://bit.ly/3ooBVDb
2021-01-071h 32
Healing is in your hands - Empower yourself through holistic healingA HIIYH Sendoff with Erik, Kim and AndreaFriends, it's been a beautiful journey. Our podcast is coming to an end, as Kim and Erik each go on to pursue new and exciting projects. In this final episode, our producer Andrea Muraskin joins us to look back at some of our favorite episodes and guests that made us laugh and cry, and some that frankly blew our minds! You'll also get updates on some of our guests' new work and reflections on what we've learned about ourselves in the past 2+ years.
A huge thanks to all of our guests, to our sponsors the Wu Healing C...2020-12-241h 10
The Art of Customer Service // by Solvemate.Myth Busters: Harte Fakten zu Chatbots | The Art of Customer Service #14Automatisierung von Kundenservice durch Chatbots
Jens Leucke ist zu Gast bei Solvemate-Gründer Erik Pfannmöller. Jens ist Country Manager für die DACH Region bei Freshworks und der richtige Ansprechpartner, wenn es um die Automatisierung von Kundenservice geht. Unsere beiden Experten sprechen darüber, welche Vorteile von Chatbots und welche Best Practices es bei der Einführung bei der Arbeit mit und am Chatbot zu beachten gilt. Dabei betrachten sie 5 Mythen, die rund um Chatbots kursieren und erörtern ihren Wahrheitsgehalt.
Du erfährst…
1) …von Experten, was guten Kundenservice eigentlich ausmacht
2) …mit welchen Tools...2020-12-0939 min
The Art of Customer Service // by Solvemate.Welche Karrieren gibt es im Kundenservice? | The Art of Customer Service #13Karriere machen im Kundenservice? So geht's!
Verglichen mit Entwicklern und Managern werden Kundenservice-Mitarbeiter leicht als notwendige Dreingabe abgestempelt. Ein Fehler, findet Romy von Roeder, VP People bei TIER Mobility. In diesem Podcast erklärt sie, warum der Kundenservice im Zentrum der Unternehmensführung stehen sollte und warum jeder Mitarbeiter von Erfahrungen als Kundenservice-Agent profitieren kann.
Du erfährst…
1) …was du von der Kunden-Interaktion lernen kannst
2) …wieso die meisten Mitarbeiter Kundenservice-Erfahrung sammeln sollten
3) …welche Eigenschaften ein Kundenservice-Agent haben sollte
4) …worauf du beim Hiring von Agenten achten musst
👉 „The Art of Customer Se...2020-11-2018 min
Studio 3 Sessions with Erik BruceTonic Music for Mental Health Fundraiser - Erik BruceLast night's set from the Tonic Music for Mental Health fundraiser event Tonic Rider's Live & Direct.
The Tonic Rider campaign supports all within the music and art industry & live music venues across the UK by raising awareness of suicide & mental health issues within the music industry. It provides information on coping strategies along with signposting to services that can help in a crisis and with the rise of suicide & mental health within the music and art industry, Tonic have decided it's time to make a change.
Mental health support and guidance is paramount, so lets raise as...2020-11-081h 01Macro VoicesSpotlight #5 The Democratization of Alternative Investments – Art & FarmlandAsset classes previously available only to the super-rich such as fine art and farmland are being democratized and brought within reach of all investors. Hear insights from the CEOs -Artem Milinchuk of FarmTogether.com and Scott Lynn of Masterworks.io- behind this new trend, where it’s headed, and how to invest in both fine art and farmland without breaking the bank.
Link: https://bit.ly/3jIBUqu
2020-10-3043 min
The Struggle is REELA Conversation with Oscar Nominated Art Director and Production Designer David L. Synder!David L. Snyder became obsessed with show business at H.C. Technical High School in his hometown of Buffalo, New York. Together with classmates Lance Sherman, Grover Washington, Jr. and Michael Di Figlia (who would soon become Michael Bennett, creator of Broadway's "A Chorus Line") staged the 1959 "Tech High Musical Revue."
After stumbling through life as a rock 'n' roll drummer, architectural designer, graphic designer and theatrical stage designer he began his Hollywood career as the assistant art director on the 50th Annual Academy Awards©. Following a year in 'live' television, David was soon recruited by Universal S...2020-10-191h 22
The Art of Customer Service // by Solvemate.Vom Kosten- zum Profitcenter: Kundenservice umgedacht | The Art of Customer Service #12So streamlinest du deinen Customer Service
Kundenservice kostet Geld, lohnt sich das überhaupt? Kerstin von Pape, Vice President Customer Excellence bei freenet, sagt ganz klar: ja. Im Gespräch mit Erik geht sie auf die verschiedenen Channel ein, wie Kunden optimal erreicht werden und zeigt, wie die Prozesse optimiert werden können.
Du erfährst…
1) …wie freenet sein Customer Service Team zusammensetzt
2) …was Customer Excellence heißt
3) …wie Customer Excellence erreicht werden kann
4) …warum und wann Kundenservice profitabel ist
👉 „The Art of Customer Servic“e ist ein Podcast von digital ko...2020-10-1628 minMacro VoicesMacroVoices #239 Art Berman: U.S. Production still set to decline…but so is demandMacroVoices Erik Townsend and Patrick Ceresna welcome back Art Berman to the show to discuss where oil price is headed from here, decreasing price sensitivity to changes in comparative inventory and an update on Art’s previous prediction on U.S. production of oil.
Link: https://bit.ly/3d0eYBr
2020-10-011h 20
The Art of Customer Service // by Solvemate.Eskalationsstrategien im Kundenservice | The Art of Customer Service #11Wie stelle ich schwierige Kunden zufrieden?
„Ich möchte sofort den Vorgesetzten sprechen“, fällt dieser Satz ist das Servicegespräch schon weit eskaliert. Problematische Kunden und Dialoge erfordern von den ServicemitarbeiterInnen emotionale Kompetenz und oft ein dickes Fell. Zusätzlich sollten Unternehmen einen Strategieplan bereithalten, um die Service Agenten optimal auf den Ernstfall vorzubereiten. Erik und Customer Care Experte Gregor Moss haben in dieser Folge einige Learnings, wie aus schwierigen Kunden Multiplikatoren werden und welche Strategien dabei helfen.
Du erfährst…
1)…was im CS unter Eskalation zu verstehen ist
2)…welche Eskalationsstufen es gibt
3)…...2020-09-1135 min
The Art of Customer Service // by Solvemate.Kundenservice per WhatsApp? | The Art of Customer Service #10Der Megatrend ist nicht aufzuhalten
WhatsApp oder nicht? Der Megatrend ist nicht aufzuhalten. An WhatsApp und Conversational Kundenservice ist kein Vorbeikommen mehr, finden Dennis Böhme von helphouse.io und Erik Pfannmöller. Wie du dich mit dem Thema auseinandersetzen solltest und welche Besonderheiten es zu beachten gilt, erfährst du in unserem aktuellen The Art of Customer Service-Podcast.
Du erfährst…
1)…wie WhatsApp im Kundenservice eingesetzt werden sollte
2)…was beachtet werden muss
3)…Informatives zu Best Practices
4)…wie bei der Implementierung vorgegangen werden sollte
👉 "The Art of Customer Service”...2020-08-2028 min
The Erik Dee Fullmer Podcast ShowThe Erik Dee Fullmer Podcast Show SE02 - EP01 'Have A Nice (COVI) Day'· I’m back!!! Man oh man it’s good to be back I…. wait isn’t that a song? Anyway, welcome to season 2 of The Erik Dee Fullmer Podcast Show. I am back with the usual zany whacked out conversations with myself as I talk to me and you out there about what’s been going on since COVID-19. UGH!!! What a year right? Oh and I guess I didn’t have to just talk to myself this time. I have a guest! Yes, at the 30-minute mark it’s Darryl Taylor Kravitz! This man has do...2020-07-2800 min
The Art of Customer Service // by Solvemate.Werthaltige Dialoge als Umsatzhebel | The Art of Customer Service #9Wir Unternehmen Kunden verstehen und in einen echten Servicedialog treten
Glückliche Kunden, sind gute Kunden. Dieser Satz klingt so einfach wie er einleuchtend scheint. Wie genau aus einem Kunden ein glücklicher wird, ist so klar nicht. Nils Hafner kennt jedoch einige Wege, wie Unternehmen ihre Kunden besser verstehen und in einen echten werthaltigen Dialog treten. Der CRM Experte und Professor an der Hochschule Luzern diskutiert mit Erik, wodurch sich erstklassiger Service auszeichnet. Dabei gehen die beiden auf Trends im CRM ein und beleuchten, wie sich Service Bots von Menschen unterscheiden.
Du erfährst…
1) …wodurch...2020-07-2327 min
The Art of Customer Service // by Solvemate.XLETIX - Wie interagiere ich richtig mit meinen Kunden? | The Art of Customer Service #8COVID-19 Spezial Krisenkommunikation
Die Corona-Pandemie stellt die Wirtschaft auf den Kopf. Die meisten Unternehmer müssen sich Krisenstrategien überlegen. Auch Jannis Bandorski muss sich als Vermarkter und Veranstalter von Großveranstaltungen mit seiner Firma XLETIX Wege durch die Krise bahnen. Wie er die Kunden bei der Stange hält und wie entscheidend dabei die Kundenkommunikation ist, darüber spricht er mit Erik Pfannmöller.
Du erfährst…
…wie wichtig direkte und klare Kundenkommunikation ist
…warum es entscheidend ist, in einer kurzfristigen Krise langfristig zu denken
…wie wichtig Happiness at work im Umgang mit Kund...2020-06-2927 minMacro VoicesMacroVoices #224 Art Berman: Expect oil prices to move down, then up, then WAY upMacroVoices Erik Townsend and Patrick Ceresna welcome Art Berman to the show for another crude oil special! They discuss everything from U.S. production dynamics to the price forecast and more.
Link: https://bit.ly/2zIZPoG
2020-06-191h 32
The Art of Customer Service // by Solvemate.So funktioniert Kundenservice im Homeoffice | The Art of Customer Service #7Strukturen für virtuelle Customer Service Team
Durch die Covid-19 Pandemie mussten viele Unternehmen von einem Tag auf den anderen auf Homeoffice umstellen. Das betrifft dann auch den Kundenservice. Diese Umstellung ist eine besondere Herausforderungen für den Customer Service. Wie sich der Kontakt zu den Kunden von zuhause aus gestalten lässt und welche Strukturen ein virtuelles Team braucht, erklärt Luz Marsen von Freeletics im Gespräch mit Erik Pfannmöller.
Du erfährst…
…welche Besonderheiten es für den Kundenservice im Homeoffice gibt
…was für Ansprüche man als Arbeitnehmer ste...2020-06-0331 minMacro VoicesSpotlight #3 Scott Lynn: Securitized Investment in Fine ArtFine Art investing expert Scott Lynn, founder of Masterworks.io joins Erik Townsend for an in-depth discussion of fine art investing including the securitized approach to investing in blue chip classic artworks being pioneered by Masterworks.io
Link: https://bit.ly/2LBhXmM
2020-05-1827 min
The Art of Customer Service // by Solvemate.Guter Kundenservice = gutes Marketing? | The Art of Customer Service #6Wie sich Marketing und Customer Service erfolgreich ergänzen
Wo hört Marketing auf und wo beginnt Kundenservice? Gibt es überhaupt eine starre Grenze oder ist das ein fließender Übergang? In diesem Podcast klärt Erik genau diese Fragen. Dafür hat er sich Torsten Müller eingeladen, den Vice President of Marketing & Communications bei Urban Sports Club.
Du erfährst…
…wie Tasks zwischen Marketing und Kundenservice eingeteilt werden können
…wie unterschiedliche Kanäle diese Aufteilung beeinflussen
…wie Marketing und Kundenservice enger zusammenarbeiten können
…was Du bei der Zielsetzung be...2020-05-0424 min
The Art of Customer Service // by Solvemate.Challenge: Internationaler Kundenservice | The Art of Customer Service #5So baut man mehrsprachige Support- und Servicesysteme
Internationalisierung fordert den Kundenservice heraus: ein mehrsprachiges Support- und Servicesystem muss aufgebaut werden. Daneben haben die Kunden in unterschiedlichen Märkten unterschiedliche Attitudes. Nicht zuletzt nehmen mit der Internationalisierung die Kundenanfragen zu. Stefan Seyfarth, Head Of Customer Service bei Babbel, verrät einige Insights, wie man Teambuilding fördert und gleichzeitig eine Menge Kundenanfragen schaffen kann.
Du erfährst…
… wie die Servicestruktur des multilingualen Supportsystems von Babbel aufgebaut ist
…den operativen Ablauf einer Supportanfrage
…wie man das Supportsystem an das landesabhängige Kundenverhalten anpasst
…Method...2020-03-2531 min
The Art of Customer Service // by Solvemate.Die Qual der Wahl des CRM Systems | The Art of Customer Service #4Wie Unternehmen das passende CRM System finden
Nur Kundendaten zu besitzen reicht nicht. Man muss auch wissen, wie man sie einsetzt. Hier kommen Customer-Relationship-Manangement-Systeme ins Spiel. In dieser Folge erklären Dr. Jörg Reinnarth und Felix Tellhelm von Cintellic Consulting, welche Faktoren für die Wahl Deines CRM-Systems wichtig sind und was du bei der praktischen Umsetzung beachten solltest.
Du erfährst…
…was ein CRM System ist
…wie Du die optimale CRM-Strategie entwickelst
…welches System am besten für Dich geeignet ist
…was Du bei der praktischen Umsetzung beachten sollte...2020-02-2733 min
The Art of Customer Service // by Solvemate.Empathie als Kernelement des Customer Service bei brands4friends | The Art of Customer Service #3Ist Wertschätzung der Schlüssel für zufriedene Kunden?
Empathischer Kundenservice ist der Schlüssel für zufriedene Kunden. Bei brands4friends bildet Wertschätzung die Grundlage des Kundenservice, schließlich referenziert bereits der Firmensame auf Freundschaft und damit auf Einfühlungsvermögen. CEO Nina Pütz teilt in dieser Podcastfolge Ihre Insights und erklärt, wie sich Empathie im Customer Service zeigt und umsetzten lässt. Sie spricht darüber, welche Skills Service Agenten dafür brauchen und wie Unternehmer starke kundenfokussierte Teams ausbauen.
Du erfährst…
…warum Empathie im Customer Service wichtig ist
…weshalb...2020-01-3129 min
The Art of Customer Service // by Solvemate.Die wichtigsten KPIs im Customer Service | The Art of Customer Service #2Welche KPIs sind beim Customer Service wichtig und warum?
Was sind die top operativen KPIs im Kundenservice? Warum gerade diese? In diesem Podcast taucht Erik mit Bjorn Bauer tief in die Zahlenwelt ein. Björn ist Manager Solution Consulting bei Zendesk und weiß, worauf es im Kundenservice ankommt. Verständlich zeigt er, was hinter den KPIs steckt, entwirrt das Chaos und hat noch einige Best Practices dabei. Wenn Du wissen willst, wie Du mit Zahlen den Erfolg Deines Kundenservice messen kannst und welche Fehler Du auf jeden Fall vermeiden solltest, dann ist dieser Podcast für Dich gemacht.
Du...2020-01-3040 min