Shows
Garage Grit Podcast"It's a service that we offer and it's a service that we provide." — Joe Arnold | GGP #074Trust doesn’t start when the car breaks down. It starts with how customers feel the moment they walk through your door. In Episode 074 of the Garage Grit Podcast, Joe Arnold shares how customer education and transparency shape perception long before a repair order is closed.Joe grew up inside Mike’s KARS, a third-generation shop in Gettysburg, Pennsylvania. When he stepped into ownership, he inherited more than bays and equipment—he inherited decades of customer expectations. Early on, visibility wasn’t the challenge. Perception was. How customers understood value, urgency, and trust required a shift.The inflection point came thr...
2026-02-1249 min
Confessions of a Shop OwnerEp 69 - Coaching Call #13 | What I Learned From 2025, and Why 2026 WILL Be DifferentMy marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERETekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HEREI was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you...
2026-01-2754 minGarage Grit Podcast“DVI is the best thing since front pockets” — Mike Scaglione | GGP #035From service stations with gas pumps to today’s DVIs, Mike Scaglione of Kempsville Auto Care Center shares 45 years of lessons on running a shop, leading in Virginia, and why he believes inspections and charging what you’re worth matter more than ever.Guests:Mike Scaglione — Kempsville Auto Care Center — Virginia Beach, VAWhat you’ll learn (shop-owner takeaways):How service stations evolved into modern shopsWhy DVIs boost sales and protect your shopState...
2025-09-091h 25
Gain TractionWhy This COO Believes Scaling Starts With People, Not Profit with Tyler Paparello of AMGTyler Paparello is the Chief Operating Officer at AMG, overseeing 28 Midas locations across New England. With a background rooted in sales, Tyler learned early on that while selling can solve short-term problems, it takes leadership, people, and process to scale a business sustainably. Today, he focuses on building systems that empower employees, earn customer trust, and create long-term growth opportunities across the organization.In this episode…What happens when a company grows faster than one person can manage? For Tyler Paparello, it meant learning a lesson every leader eventually faces: you can’t sell...
2025-09-0329 min
Gain TractionUsing Technology To Establish Customer Trust With Keegan Wentz, President of McMahon Tech CenterKeegan Wentz is the President of McMahon's Automotive Technology Center, a family-owned service and repair shop based in Fort Wayne, Indiana. His vision and dedication have transformed the company into a pioneering institution for automotive technician training and career development. Under his leadership, McMahon’s has implemented a comprehensive training program that not only imparts technical skills but also focuses on professionalism and ethics. An ASE Master Tech with a rich background in training others in Original Equipment technology, Keegan has significantly enhanced the service quality and customer experience at McMahon's. His commitment to staying abreast of emerging vehicle te...
2023-11-2224 min