Shows
Customer Confidential: Untold Stories of Earned GrowthEp. 256: Mike Milliron | "We Made It Cool to Care": From CX Resistance to ResultsEpisode 256: What turns CX skeptics into advocates? A listening engine that makes caring for those you serve the gold standard. At IMG Academy, a private sports academy and boarding school in Florida, Chief Operating Officer Mike Milliron led the launch of a centralized experience team. "Not interested," said everyone from athletics, academics, athletic development, and student life. Why? IMG Academy's culture initially prized local control. "Owners of experience," says Mike, is how teams saw themselves. Mike and his team persisted. They built a real-time listening program with trusted access and immediate visibility so coaches, teachers...
2025-09-0411 min
Trending In Ed with Mike PalmerInnovation, Access, and the Future of Higher Ed with Mark Milliron, President of National UniversityIn this enlightening episode of Trending in Education, Mike Palmer is joined by Dr. Mark Milliron, the President of National University, for a deep dive into the evolving landscape of higher education. Recorded live at the ASU+GSV Summit to the unique needs of non-traditional students and the impact of AI, Mark shares invaluable insights on the future of learning.
Key Takeaways:
The Changing Face of Higher Ed: Discover why the traditional image of a college student is outdated and how institutions like National University are catering to "Anders" – the parents, employees, caregivers, and service mem...
2025-05-1222 min
Amazing Business RadioHow to Create a Winning Customer Experience with Mike MillironTurning Customer and Employee Feedback into a Strategy for Success
Shep interviews Mike Milliron, Chief Operating Officer of IMG Academy. He talks about the academy’s customer experience focus, innovative programs for empowering student-athletes, and its accreditation by Bain and Company for customer experience excellence.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How does the Net Promoter Score (NPS) help organizations measure the effectiveness of their customer experience programs?
What role does employee engagement play in enhancing the customer experience?
How can schools empower students to achieve their futur...
2025-05-0629 min
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXCreating a world-class student experience with Mike Milliron, IMG AcademyWe are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. If the student experience is the heart of a world-class academy, what happens when you realize there is room for improvement—and what do you do about it?Today’s guest is Mike Milliron, Chief Operating Officer at IMG Academy Campus. Mike has played a key role in reimagining and transforming the student experience at IMG Academy, aligning student and employee experiences to create a se...
2025-04-0923 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXCreating a world-class student experience with Mike Milliron, IMG AcademyWe are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. If the student experience is the heart of a world-class academy, what happens when you realize there is room for improvement—and what do you do about it?Today’s guest is Mike Milliron, Chief Operating Officer at IMG Academy Campus. Mike has played a key role in reimagining and transforming the student experience at IMG Academy, aligning student and employee experiences to create a se...
2025-04-0923 min
Experience ActionTurning Employee Insights into Customer Experience BreakthroughsWhat happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend industries and reveal universal truths about creating exceptional experiences.Meet Heather Brace, Chief People Officer at Intermountain Healthcare with its 68,000 employees across six states, and Mike Milliron, Chief Operating Officer at IMG Academy, the world-renowned training ground for elite athletes. Both leaders share a remarkable commitment to turning feedback into action. Our host, Jeannie Walters, had the privilege of interviewing them at the X4 conference hosted by Qualtrics in Salt Lake City in March of 2025. T...
2025-04-0118 min
The WQA PodcastWQA Radio #279 -- Communication Styles at WorkIn this episode, we’ll feature a segment from a recent WQA Essentials webinar that provided a look into different communication styles and their impact on the job.
The discussion is led by Kelley Mudgett, Human Resources Director, North America, at Culligan International. The panelists are: Claudia Milliron, Market Research Manager, Kinetico Incorporated; Mike Mitchell, Director of Advanced Technology, PUR; Rachel Cook, Director of Human Resources, Eco Water; and Irma Bishop, MWS, General Manager, Hall's Culligan.
Later, we'll have our Motivational Minute and WQA Tip.
Learn more about the WQA Mid-Year Leadership Conference at https://wqa.org/mylc.
2022-08-1017 min
Riverfront Radio0-7The Bengals are 0-7 and we've officially checked out. We can't decide if we want the Bengals to try and win some games, or just lose out and grab a better draft position. Mike Brown, please sell the team. We also talk a little bit about college football, but that doesn't last long as we wonder how the Bengals will mess up the upcoming draft picks.
Check us out on Twitter:
@MillironSports
Mac - @BennyMacBlog
Dan - @NatiBoyDan
Jeff - @HungryJefe
Whitty - @MillironWhitty
2019-10-2155 minRiverfront RadioMike Brown is Cheap and Riverfront Radio SecedesWe start off this week's episode of Riverfront Radio talking about the Reds recent struggles as they just can't seem to dig out of the hole they put themselves in at the beginning of the season. We also voice our frustrations over the recent news that Bengals will not be wearing throwbacks during the NFL's upcoming 100th anniversary season. After that, things start to get off the rails quickly and end with us making plans to create our own country.
Check us out on Twitter:
@MillironSports
Mac - @BennyMacBlog
Dan - @NatiBoyDB
Jeff - @HungryJefe
Whitty - @MillironWhitty
2019-06-1055 min
Bizzong! The Weird and Wacky Fiction PodcastAlive 2 : Zongers : Bizzong! Podcast Bizzong! Live from Scares That Care 2018 presented in its entirety! Join Mr. Frank as he plays Bizarro Game show host featuring Zonger contestants from the live audience: Wiley Young, Lucas Milliron, Ryan Miller, Nick Jasper and YNO Mike. Who will be crowned the Bizzong! Bizarro Champion of 2018? Hit play and find out who reigns supreme at the first Bizzong! Gameshow LIVE!!!!
2018-08-1348 min
NecrocasticonThe Necrocasticon Volume 4 Chapter 13 Volume 4 Chapter 13 of the Necrocasticon comes to you live from Scares That Care 2018! We have a special panel for you featuring Tom & Liz with Mike Duke and Lucas Milliron... and an appearance by our movie reviewer, Skip Novak. We talk about the root notes of American horror – The House of Seven Gables, An Occurrence at Owl Creek Bridge, Edgar Alan Poe and more.
2018-08-071h 04The Nati BoysNati Boys #62: Missing the BoatOn today's Nati Boys podcast, we talk about the suddenly not-so-struggling Reds, and go off topic about Mike Bibby, and the Bengals draft picks. Our fantasy draft this week is of cultural phenomenons that we feel like we missed out on. Enjoy the show!
Intro music provided by: http://www.bensound.com
2018-06-2200 minThe Nati BoysNati Boys #28: RivalriesThe NBA is back as the Nati Boys discuss Kyrie's return to Cleveland. He looked good in a losing effort but the big story of the game was Gordon Hayward's nasty leg injury. Tough break for the Celtics as he's likely done for the season. Rick Pitino's exit at Louisville came quickly as he was officially terminated by the University. He isn't going down without a fight though, and his biggest supporter might be Dick Vitale (WARNING: flawless Dicky V impressions ahead!) We discuss Mike Mitchell's cheap shot on Alex Smith from the past weekend and we come to a conse...
2017-10-2000 minThe Nati BoysNati Boys #27: Fat Guy Insoles and Fast Food MascotsThe Nati Boys discuss the blockbuster trade between the Saints and Cardinals that sent Adrian Peterson out to Arizona (and by blockbuster trade we mean they traded for a guy who was last relevant when Blockbuster was still a thing). The Miami Dolphins o-line coach goes viral for all of the wrong reasons and JJ Watt has been officially ruled out for the rest of the year. Mike Ditka doesn't care about you or your social justice issues and Roger Goodell is doing everything he can to control every aspect of what NFL players can and can't do. The guys mak...
2017-10-1200 min