Shows
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Business Resources OneShould You Use ChatGPT to Write Job Descriptions? Yes—But Only If You Stop Doing This One ThingMike discusses the impact of AI, particularly ChatGPT, on job descriptions and recruitment strategies. He emphasizes the importance of using AI as a tool to enhance human creativity and strategy rather than relying on it to generate generic content. Mike introduces the concept of the 'human prompt packet,' which includes essential details that only a human can provide to create effective job ads that attract the right candidates. He concludes by urging companies to adopt a more strategic and personalized approach to recruitment, leveraging AI to improve their hiring processes.
Takeaways:
- AI can improve job ads if used...
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Business Resources One3 Companies You Can’t Out-RecruitMike discusses the three types of companies that have a permanent recruiting advantage: those that excel in employee referrals, provide real growth opportunities, and possess a strong employer brand. He emphasizes that these companies attract and retain talent through trust, career development, and a positive workplace culture, rather than through superficial recruiting tactics. Mike encourages organizations to focus on building a strong internal culture and reputation to enhance their recruiting efforts.
Takeaways:
- Some companies are almost impossible to out recruit.
- Employee referrals indicate a strong recruiting engine.
- If your people aren't referring friends, there's a reason.
...
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Business Resources OneHow to Choose the Right Payroll Provider: Platform vs PartnerMike Voories discusses the critical role of payroll in business strategy, emphasizing that payroll should not be treated as a standalone task but as an integral part of human capital management. He outlines the key features to consider when selecting a payroll provider, including applicant tracking, onboarding, time management, and compliance. Voories also highlights the importance of choosing between a platform and a partner for payroll services, explaining how each option can impact business operations. The conversation concludes with a reminder that effective payroll management can enhance employee engagement and support business growth.
Takeaways:
- Payroll is a critical part...
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Business Resources OneHR Outsourcing That Actually Works: Why the Right Partner Matters More Than the PlatformMike Voories discusses the complexities of modern human resources and the increasing trend of HR outsourcing among businesses. He emphasizes the importance of finding a true HR partner that combines technology with human expertise, rather than just relying on software platforms. Voories outlines different models of HR outsourcing, including PEO, HRO, and HR tech platforms, and introduces the concept of Human Capital Management (HCM) as a holistic approach to managing HR functions. He provides insights on when to consider outsourcing HR and what to look for in an HR outsourcing partner, highlighting the need for personalized service and industry expertise.
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Business Resources OneHire Smarter. Work Better Together: How Assessments Help You Build Stronger TeamsMike Voories discusses the importance of assessments, particularly the DiSC model, in building strong teams and improving workplace dynamics. He emphasizes how assessments can enhance hiring processes, optimize team communication, and foster a culture of understanding and collaboration. By leveraging insights from DiSC profiles, organizations can make informed decisions that lead to better team performance and employee engagement.
Takeaways:
- Strong teams build strong businesses.
- Assessments are powerful tools for hiring smarter.
- Bad hires can cost 50 to 200% of salary.
- Understanding DiSC profiles helps in hiring for fit.
- Great teams need diversity in communication styles.
- Miscommunication...
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Business Resources OneThe Myth of Multitasking: Why Focus Is the Real SuperpowerMike Voories discusses the pitfalls of multitasking in the workplace and emphasizes the importance of focus as a key driver of productivity and performance. He argues that multitasking is a myth that leads to decreased efficiency and increased errors, while focus allows employees to produce higher quality work. Voories provides insights on how to hire for focus rather than multitasking and offers practical strategies for creating a workplace culture that supports deep work and minimizes distractions.
Takeaways:
- Multitasking is a productivity trap that reduces efficiency.
- Focus is more valuable than the ability to multitask.
- Frequent task switching...
2025-10-1511 min
The Green Dream Landscaping ShowYou Can't Out-Recruit a Bad WorkplaceStruggling to find good people? The problem might not be the labor market—it might be you.
In this no-BS conversation, recruiting expert Mike Voories drops truth bombs that will make every landscape company owner squirm (in a good way). If you've ever blamed "the younger generation" or complained that "nobody wants to work anymore," this episode will completely shift your perspective.
What You'll Learn:
Why compensation ISN'T the #1 factor in attracting A-players (and what actually is)The "employer brand" checklist that separates thriving companies from struggling onesHow to build a...
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Business Resources One3 Ways to Be a More Appealing Employer in a Competitive MarketMike Voories discusses the competitive landscape of the job market, emphasizing the importance of attracting and retaining talent. He outlines three critical areas that make an employer appealing: competitive compensation and benefits, real growth and advancement opportunities, and a strong employer brand. Voories provides actionable insights on how to implement these strategies effectively to build a successful team.
Takeaways:
- Employers compete for talent just as fiercely as clients.
- Competitive compensation and meaningful benefits are essential.
- Flexibility in work arrangements can attract talent.
- Growth opportunities keep employees engaged and retained.
- Clear career paths help employees visualize...
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Business Resources OneThe Importance of Hiring Employees Who Have a Sense of UrgencyIn today’s fast-moving business world, speed and responsiveness can make or break your company. In this episode, Business Resources One (BR1) Founder & CEO Mike Voories breaks down why hiring employees who have a sense of urgency is one of the most important decisions you can make.
We’ll cover:
✅ What “urgency” really means (and what it doesn’t)
✅ How urgency impacts customer satisfaction, team efficiency, and profitability
✅ The hidden costs of hiring employees who lack urgency
✅ How to identify urgency during the hiring process
✅ Building a culture of urgency without sacrificing safety or quality
Whether you’re in the Green Industry — lands...
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Business Resources OneWhy Candidates Turn Down Job Offers: It’s Not Always About the OfferMike Voories discusses the critical importance of candidate experience in the hiring process. He emphasizes that candidates evaluate job offers based not only on salary and benefits but also on the entire experience they have during the recruitment process. Voories highlights common pitfalls that can lead to declined offers, such as poor communication, disorganized interviews, and a lack of respect for candidates' time. He provides actionable steps for employers to improve their candidate experience, which can ultimately enhance their employer brand and increase offer acceptance rates.
Takeaways:
- Many employers assume candidates decline offers due to salary or benefits.
...
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Business Resources OneDo Your Employees Know How Their Success Is Being Measured?Mike discusses the critical issue of unclear success metrics in the workplace. He highlights how many employees are unaware of how their performance is evaluated, leading to frustration and disengagement. Through real-world examples, he illustrates the disconnect between employee perceptions and managerial expectations. Voories emphasizes the importance of clarity in success metrics, outlining the benefits of defined goals and the consequences of ambiguity. He concludes with practical steps for leaders to establish clear success criteria, fostering a culture of alignment and motivation.
Takeaways:
- Most employees don't know how their success is measured.
- Lack of clarity leads to frustration...
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Business Resources OneIf You’re Thinking it, Say it: How to Avoid Costly Hiring MistakesMike Voories discusses the critical importance of addressing red flags during the hiring process to avoid costly mis-hires. He emphasizes that many warning signs can be identified during interviews, and hiring managers should feel empowered to voice their concerns. By fostering open communication, both candidates and employers can make informed decisions that lead to better hiring outcomes. Voories provides actionable steps for hiring managers to improve their interview techniques and ensure a more effective recruitment process.
Takeaways:
- A bad hire isn't an inconvenience; it's a drain on resources.
- Many bad hires could be avoided by voicing concerns during...
2025-08-1210 min
Business Resources OneThe Right Number of Direct Reports: Finding the Sweet Spot for Leadership SuccessMike Voories discusses the critical role of direct reports in effective leadership. He explores the concept of span of control, emphasizing the balance needed between too many and too few direct reports. Voories provides insights into the factors influencing the ideal number of direct reports, including the nature of work, employee skill levels, and organizational structure. He also offers practical steps for leaders to determine the right span of control and highlights the importance of regular assessment and adjustment in leadership practices.
Takeaways:
- The number of direct reports significantly impacts leadership effectiveness.
- Span of control shapes how leaders...
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Business Resources OneWake Up and Win with Morning HuddlesMike discusses the significance of morning huddles in enhancing team communication, alignment, and productivity. He outlines the benefits of these short daily meetings, including improved communication, accountability, and morale. Voories also provides practical tips for implementing effective morning huddles, emphasizing the importance of consistency and structure.
Takeaways:
- Consistent communication is crucial for team alignment.
- Morning huddles can improve team cohesion and morale.
- Short meetings can lead to better time management.
- Daily alignment around priorities is essential for productivity.
- Stronger accountability is fostered through verbal commitments.
- Morning huddles help surface roadblocks early.
- They create...
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Business Resources OneJob vs Career - Is There Really a Difference?Mike Voories explores the critical distinction between a job and a career, emphasizing how this difference impacts talent attraction, employee engagement, and company culture. He discusses the importance of framing job opportunities in a way that highlights growth, development, and long-term investment, ultimately leading to better retention and a stronger team.
Takeaways:
- The distinction between a job and a career is significant.
- Jobs are often seen as short-term work for immediate financial needs.
- Careers involve long-term growth, development, and alignment with personal goals.
- Employers should focus on building teams rather than just filling seats.
- A...
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Business Resources OneOvertime is NOT a BenefitMike Voories discusses the misconception of overtime as a benefit in the current hiring market. He emphasizes that employees prioritize fair compensation and work-life balance over additional hours. Voories explores the negative impacts of relying on overtime, including burnout, decreased morale, and safety risks. He offers practical strategies for reducing overtime dependence, such as better planning, staffing appropriately, and investing in tools and technology. Ultimately, he advocates for creating a sustainable work culture that values employees and promotes long-term success.
Takeaways:
- Overtime is not a benefit; it's a misconception.
- Employees value fair compensation over additional hours.
- Burnout...
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Business Resources OneThe Big Picture in Hiring: Why an Open Mind Can Lead to Better Talent DecisionsIn this episode, Mike Voories emphasizes the critical importance of hiring the right candidates for organizational success. He discusses the pitfalls of rigidly adhering to job descriptions and the value of assessing candidates for their potential, adaptability, and cultural fit rather than just their qualifications. Voories advocates for a holistic approach to hiring that considers the broader implications of each candidate's unique skills and mindset, ultimately leading to a stronger, more dynamic team.
Takeaways:
- Hiring the right person is one of the most important decisions.
- A bad hire can lead to performance issues and turnover.
- Consider the...
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Business Resources OneIf You Don’t Have Time for Training, How Do You Have Time for Turnover?In this episode, Mike Voories emphasizes the critical importance of training and development in organizations. He argues that neglecting training leads to high turnover rates, decreased morale, and lost productivity. By investing in employee training, businesses can reduce turnover, improve performance, and cultivate a strong company culture. Voories highlights that training is not merely a cost but a strategic investment that yields significant returns, including the development of future leaders and enhanced customer satisfaction.
Takeaways:
- Failing to invest in training is costlier than turnover.
- Training reduces employee turnover and boosts morale.
- Ongoing development keeps employees engaged and...
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Business Resources OneThe Power of Soft Skills in Hiring: Why They Matter More Than You ThinkMike Voories emphasizes the critical role of soft skills in the hiring process. He discusses how soft skills like communication, adaptability, and emotional intelligence are essential for employee success and team dynamics. Voories provides a step-by-step approach to identifying and evaluating the necessary soft skills for specific roles, highlighting the importance of aligning these skills with company values. He concludes by stressing that while technical skills may get candidates in the door, soft skills are what enable them to thrive and contribute meaningfully to the organization.
Takeaways:
- Soft skills are essential for job performance and team dynamics.
- Hiring...
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Business Resources One10-Reasons Employers Should Consider Working with a Recruiting Firm — Even If You Have Internal Recruiters or HRMike Voories discusses the evolving landscape of recruiting and the critical role that recruiting firms play in helping businesses attract and retain top talent. He outlines ten compelling reasons why companies should consider partnering with recruiting firms, even if they have internal HR teams. The discussion emphasizes the importance of speed, specialization, and collaboration in the hiring process, as well as the need for a positive candidate experience and effective employer branding. Voories concludes by encouraging businesses to view recruiting firms as strategic allies rather than replacements for internal teams.
Takeaways:
- Attracting and retaining top talent is essential in...
2025-05-0212 min
Business Resources OneStop Hiring the Best Applicant. Start Hiring the Right PersonWhen you’re filling a role in your company, you want to make a great hire—someone who brings value, fits in culturally, and sticks around long enough to make a real impact. But here’s the trap that many businesses fall into: They hire the best applicant who applied, not the right person for the role. At first glance, that may seem like the same thing. But in reality, it’s a distinction that can mean the difference between building a high-performing team and dealing with constant turnover, poor fit, and wasted time.
In this episode, we’re going to break d...
2025-04-2308 min
Business Resources OneThe Power of Coachability in HiringMike Voories discusses the critical trait of coachability in hiring and team development. He emphasizes that coachability is not about inexperience but rather the willingness to learn and grow, which is essential for long-term success in business. Voories outlines how coachable employees contribute positively to workplace culture and adaptability, and he provides insights on how to identify coachability during the hiring process. The conversation highlights the importance of prioritizing coachability alongside skills to build strong, sustainable teams.
Takeaways:
- Coachability is the ability and willingness to learn and adapt.
- Coachable employees bring a growth mindset to the organization.
...
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Business Resources OneWhy Some Hiring Managers Hire B and C PlayersIn this episode of the Business Resources One podcast, Mike Voories explores the reasons why some hiring managers consistently opt for B and C players over A players. He discusses the characteristics of A, B, and C players, the psychological factors influencing hiring decisions, and the consequences of these choices on team performance and organizational culture. Voories emphasizes the importance of effective interviewing skills, aligning incentives, and expanding hiring managers' understanding of top talent to foster a culture of accountability and innovation.
Takeaways:
- A players are top performers who drive innovation.
- B players are solid but lack ambition.
...
2025-04-0706 min
Business Resources OneWhy Employers Should Hire A-PlayersIn this episode of the Business Resources One podcast, Mike Voories discusses the significance of hiring A players for business success. He defines A players as top performers who exceed expectations and contribute positively to company culture. The conversation explores the differences between A, B, and C players, emphasizing the benefits of hiring A players, including increased productivity, improved company culture, and better employee retention. Voories also shares strategies for attracting A players, such as refining the hiring process, offering growth opportunities, and building a strong employer brand. The episode concludes with a call to action for businesses to prioritize...
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Business Resources OneHiring For Experience VS PotentialIn this episode of the Business Resources One podcast, Mike Voories discusses the critical hiring debate of whether to prioritize experience or potential in candidates. He argues that hiring for potential can lead to a more dynamic and engaged workforce, as it allows companies to identify candidates who are eager to learn and grow. Voories provides insights on how to spot high potential candidates and emphasizes the importance of balancing experience with potential in hiring practices.
Takeaways:
- Hiring for potential often leads to better long-term outcomes.
- Not all experience is beneficial; some can be detrimental.
- High potential...
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Business Resources OneOnboarding New Hires For SuccessThis episode of the Business Resources One podcast focuses on the critical role of onboarding in employee retention and engagement. Mike Voories discusses the importance of a structured onboarding process that not only welcomes new hires but also sets them up for long-term success. He emphasizes the need for preparation, clear expectations, and ongoing support to ensure new employees feel valued and integrated into the company culture. The conversation also highlights common pitfalls to avoid in onboarding and the benefits of investing in a comprehensive onboarding experience.
Takeaways:
- A strong onboarding process boosts employee retention and productivity.
- First...
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Business Resources OneDo Job Titles Really Matter?In this episode of the Business Resources One podcast, Mike Voories discusses the significance of job titles in the workplace. He explores four key reasons why job titles matter: their impact on job board search results, employee perception and motivation, future resume references, and the influence on customer and coworker perceptions. Voories emphasizes the need for strategic title naming that aligns with industry standards while also reflecting the true significance of roles. He encourages business leaders to be intentional in their title choices to enhance recruitment, employee retention, and workplace dynamics.
Takeaways:
- Job titles play a crucial role in...
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Business Resources OneWhen the Wrong Hire Hurts More Than TurnoverIn this episode of the Business Resources One podcast, Mike Voories discusses the often-overlooked issue of bad hires and their detrimental effects on businesses. He emphasizes that keeping the wrong employee can be more damaging than employee turnover, impacting team morale, productivity, and company culture. Voories provides insights into recognizing bad hires and offers strategies for preventing them, including defining success in hiring, improving the interview process, and trusting one's instincts. The episode concludes with a reminder that intentional hiring is crucial for building strong teams.
Takeaways:
- Keeping the wrong employee can be more damaging than turnover.
- A...
2025-03-0308 min
Business Resources OneEmployee Turnover is Expensive but Retention Without Engagement is Even WorseIn this episode of the Business Resources One podcast, Mike Voories discusses the critical issue of employee turnover and the often-overlooked problem of retention without engagement. He highlights the significant costs associated with employee turnover, including lost productivity, hiring and training expenses, and the negative impact on team morale and company culture. Voories emphasizes that retaining disengaged employees can be even more detrimental to a business than high turnover, leading to low productivity, toxic culture, and poor customer experiences. He outlines four key strategies for retaining and engaging employees: providing purpose, investing in growth and development, fostering a culture of...
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Business Resources OneRecruiting Without Retention is VERY ExpensiveIn this episode of the Business Resources One podcast, Mike Voories discusses the critical issue of employee retention and the hidden costs associated with high turnover. He emphasizes the importance of understanding why employees leave and offers actionable strategies for businesses to shift their focus from constant recruiting to effective retention. By improving onboarding processes, investing in professional development, enhancing workplace culture, and recognizing employee contributions, companies can create a more engaged workforce and reduce turnover costs.
Takeaways:
- High turnover is a financial drain on businesses.
- The cost of replacing an employee can be significant.
- Loss of...
2025-02-1708 min
Business Resources OneThe Power of Recruiting Passive CandidatesIn this episode of the Business Resources One podcast, Mike Voories discusses the significance of recruiting passive candidates and how they can enhance a company's talent pool. He outlines the advantages of targeting passive candidates, including less competition and higher retention rates. Voories provides actionable strategies for attracting these candidates, such as simplifying the recruitment process, building a strong employer brand, and leveraging recruiting firms. He emphasizes the importance of creating a talent pipeline and fostering relationships with potential hires to ensure long-term success in talent acquisition.
Takeaways:
- Recruiting passive candidates can transform your hiring approach.
- Passive candidates...
2025-02-1008 min
Business Resources OneWhy Employers Should Include Compensation in Job PostsIn this episode of the Business Resources One podcast, Mike Voories discusses the critical importance of including compensation details in job postings. He emphasizes that transparency builds trust with candidates, improves job visibility, and attracts qualified applicants. Voories also highlights the growing trend of pay transparency laws across various states and addresses common employer concerns regarding salary disclosure. Ultimately, he advocates for a shift in mindset towards embracing transparency as a strategic advantage in the hiring process.
Takeaways:
- Transparency in job postings builds trust with candidates.
- Including a compensation range can improve job visibility.
- Employers who disclose...
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Business Resources OneA Business is Nothing More Than the Sum of its PeopleIn this episode of the Business Resources One podcast, Mike Voories discusses the critical role of employees in shaping a company's culture and success. He emphasizes that every employee, from leadership to entry-level, has a significant impact on the organization. The conversation explores the importance of nurturing individual potential, the ripple effects of employee actions, and the vital role of leadership in fostering a positive work environment. Voories also highlights the broader implications of employee engagement, including its influence on customer satisfaction and business outcomes, and encourages leaders to take actionable steps to empower their teams.
Takeaways:
- A business...
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Business Resources OneMeeting Candidates Where They AreIn this episode of the Business Resources One podcast, Mike Voories discusses the importance of meeting candidates where they are in the recruitment process. He emphasizes understanding target candidates, leveraging technology for effective communication, and simplifying the application process to enhance the candidate experience. By adopting these strategies, businesses can gain a competitive advantage in a challenging labor market.
Takeaways:
- Meeting candidates where they are is crucial for recruitment success.
- Understanding your target candidates is the first step.
- Texting has a 98% open rate compared to 20% for emails.
- Flexibility in scheduling interviews shows respect for candidates' time.
...
2025-01-2010 min
Business Resources OneShould Employers Offer a Sign-on Bonus?In this episode of the Business Resources One podcast, Mike Voories discusses the topic of sign-on bonuses, exploring their definition, structure, effectiveness, and potential alternatives. He emphasizes the importance of long-term strategies for employee retention and engagement over short-term financial incentives. The conversation highlights the need for businesses to create a supportive workplace culture and invest in employee development to attract and retain top talent.
Takeaways:
- Sign-on bonuses are one-time payments to incentivize job acceptance.
- They can help fill critical positions quickly in a competitive market.
- While they attract talent, they may not ensure long-term retention.
...
2025-01-1210 min
Profit First Pros - Experts In The Landscape IndustryRecruiting Done Differently!Tune in as I talk with Mike Voories of BR1 on recruiting in the green industry. We all struggle to find good help these days and Mike and team takes the stress out of this process!
2024-08-2136 min
Results MatterTime Management's Effect on Recruiting, Interviewing, and HiringHiring managers...Listen up! Mike & Heather discuss time management's effect on recruiting, interviewing, and hiring. Time management is one of BR1's core training & coaching topics. On this episode, we discuss how good (or bad) time management affects recruiting, retention, and the candidate experience. The Results Matter Podcast is a production of Business Resources One. Contact us to learn more about our talent acquisition, training, coaching, and consulting solutions.
2023-05-2232 minResults Matter6 Great Interview Questions You Should Be Asking6 Great Interview Questions you Should be AskingMike & Heather discuss 6 Great Interview Questions you Should be Asking. The Results Matter Podcast is a production of Business Resources One. Connect with us on Facebook, Instagram, Twitter, and LinkedIn. For video content, subscribe to our YouTube channel.
2023-05-1545 minResults MatterCharitable Culture & CommunityCharitable Culture & Community BR1 VP of Talent Acquisition, Heather Woodruff talks with Mike about how charitable giving is not only good for the community, but also for your company's culture. Connect with Business Resources One. Facebook, LinkedIn, Twitter, and Instagram.
2022-12-1245 minResults MatterWhat Can Business Leaders Learn From Elon Musk's Twitter Takeover?What Can Business Leaders Learn From Elon Musk's Twitter Takeover? Elon Musk just completed his $44-billion purchase of Twitter. Half of the employees have been fired and Elon is charging $8 for verified blue check marks. What are the takeaways and lessons for business leaders? The Results Matter Podcast is a production of Business Resource One. Contact Mike. Business Resources One is a talent acquisition, training, coaching, and consulting company that helps business leaders gain an unfair advantage. Learn more about BR1 or schedule a free discovery call.
2022-11-0709 minResults MatterActively Recruiting Passive CandidatesActively Recruiting Passive CandidatesMike speaks with Business Resources One VP of Talent Acquisition, Heather Woodruff, about recruiting passive candidates. The Results Matter Podcast is a production of Business Resources One. Contact us to learn more about BR1's Talent Acquisition Services. Results Matter Podcast on Facebook. Business Resources One on Facebook, Twitter, Instagram, and LinkedIn. #ResultsMatter
2022-10-1730 minResults MatterCreating A System For SellingCreating a System For Selling - A top-performing sales professional who is invaluable to their organization can consistently forecast their sales. Strategy + Action = Your System for Selling. Operating randomly is a sin in sales. Creating a system for selling will allow you to become more efficient, more effective, and to produce greater results. The Results Matter Podcast is a production of Business Resources One. BR1 is a talent acquisition, training, coaching, and business solutions firm that helps business leaders gain an unfair advantage. Follow the ResultsMatter Podcast on Facebook. Follow BR1 on Facebook and...
2022-10-1006 minResults MatterWork-Life Balance is an IllusionJob seekers claim to want it, employers promise to offer it. What if work-life balance is just an illusion? Let's rethink work-life balance. I challenge you to consider thinking about work-life balance with respect to the whole person, whether it’s you or your employees. Balance should be the goal, absolutely. But, I suggest attempting balance through the different aspects of one’s life working in unison, not being compartmentalized and held separate from one anther. The various areas of our lives are interdependent; there’s causation, there’s correlation. We don’t have a choice, that’s how it work...
2021-07-0613 minResults MatterThe Tough Labor Market & April 2021 Jobs ReportThere is little dispute that recruiting & retaining talent is the greatest challenge facing business leaders today. And here’s the truth: No organization can grow faster than its ability to recruit and retain enough of the right people. Businesses are suffering right now, not because of a lack of customers, but due to a lack of labor and talent to serve those customers. Here's the April 2021 Jobs Report. We'd love to hear your thoughts, perspective, and comments on this topic. You can send us a message here, or if you're watching on YouTube, drop your thou...
2021-05-1713 minResults MatterCrocs - Don't believe everything that you knowOn Episode 15 of the #ResultsMatter Podcast, Mike is recording outside. Excuse the noise from the RecTeq 700 pellet smoker in the background. Look for a discussion on RecTeq's customer experience in a future episode. Today, we're talking about Crocs. You know... The ugly but super comfortable shoes. Let's explore! On this episode, Mike references Amazon when talking about customer experience and Crocs as a reminder to think differently, don't believe everything that you know, and embrace being wrong. The #ResultsMatter Podcast is a production of Voories Business Solutions. If you're ready to create an unfair advantage fo...
2021-05-0312 minResults MatterWhat Ever Happened to the Yellow Pages?What ever happened to the Yellow Pages? AT&T might call their printed Yellow Pages "The Original Search Engine" but they never actually installed the engine. Why didn't AT&T's Yellow Pages become Google? Why didn't Sears become Amazon? And, how can you carry this message over to your business? Are you living in the world that was, the world that is, or the world that's going to be? Complain or Compete: Creating an Unfair Advantage in a Tough Labor MarketIf you have employees, chances are you're struggling with the greatest challenge fa...
2021-04-1912 minResults MatterLost Sales: It's Never Only About the PriceEpisode 13 challenges sales professionals to examine the real reason they're losing business, and it's not because of price! If you’re ready to stop bidding and start selling, you can connect with us through VooriesBusiness.com. Contact us through the website and we’ll respond quickly. We'd love to help you with sales training, coaching, consulting, or whatever you need to get from where you are, to where you want to go. And, if you’re sick and tired of getting your butt kicked by the tough labor market, grab yourself a copy of my new book...
2021-04-1206 minResults MatterNo One To Deliver My PizzaEpisode: 12 - We’re going to try and figure out why there’s no one to deliver my pizza, and what can be done about this immeasurably catastrophic tragedy. Let’s explore! If you’re ready to take your business to the next level, you can connect with us through VooriesBusiness.com. And, if you’re sick and tired of getting your butt kicked by the tough labor market, grab yourself a copy of my new book: Complain or Compete: Creating an Unfair Advantage in a Tough Labor Market. Voories Business Solutions helps business leaders, entrepreneur...
2021-04-0508 min
The Snow Magazine PodcastDone Complaining Ep 55Snow Magazine contributor and Brilar COO Mike Voories returns to the podcast to discuss his new book, Complain Or Compete: Creating an unfair advantage in a tough labor market. Plus, he shares a few tips on how to tweak your hiring practices.
As Brilar's Chief Operating Officer, Mike is responsible for guiding the company’s growth, profitability, and strategic initiatives. Along with a BBA from Cleary University, Mike has been in the landscape maintenance & snow management industry for over 24 years. Mike lives in Brighton, MI and enjoys spending time with his wife, Alisa, and their Border Collie, Wi...
2021-03-3012 minResults MatterDaylight Saving TimeEpisode 11: Daylight Saving Time. Yes, I know it's 'Daylight Saving Time' (not savings). So why did I say 'savings' over and over again during this episode? I have no idea :-) -MVImagine if we placed this same importance on every other hour in our day, week, month, and year. I mean, that’s what Daylight Saving Time’s real impact is - an hour. One hour. So, some perspective: If a single hour is so darn important, maybe we should act like it all the time. Time is our most valuable and only non-renewable resourc...
2021-03-1508 minResults MatterDoor Dash is a Tech Company Masquerading as a Service BusinessOn this episode, we're talking about one of the hottest business models out there. Mike tells a quick story about a recent experience he had with a company that really gets customer experience wrong. We want to make sure that friends of the Results Matter Podcast aren’t inadvertently making some of these same crippling customer experience mistakes. Door Dash is a tech company masquerading as a service company, and they get the customer experience all wrong! If you'd like to read the chat transcript between Mike & Door Dash, please request a copy through our contact us pag...
2021-03-0114 minResults MatterThree Leadership Lessons From George Washington & Abraham LincolnMike Voories helps business leaders, entrepreneurs, and sales professionals become measurably more successful. Episode 09 Mike compares a couple historic American leaders to three still-relevant leadership principles we can use today to become measurably more successful. Please subscribe and share the podcast with others. It will really help us get this content to more people who could really benefit from it. The Results Matter Podcast is available in video on YouTube, and of course, on all the different audio podcast listening platforms.If you’re ready to get serious about becoming the best leader you can pos...
2021-02-2007 minResults MatterCareer Path Development & Succession PlanningOn Episode 08, Mike talks about career path development and succession planning. Specifically, helping your employees get from where they are today to where they want to go, and the importance of the managers and leaders in your organization being able to replace themselves. The principles discussed, and Mike's advice remains the same, regardless if you're part of a small team or a huge organization. A leader’s number one job in their organization is to replace themselves. Period.If you’re ready to get serious about career path development and succession planning, Voories Business Solutions is here to h...
2021-02-0814 minResults MatterStop Trying To Be Your Own TeacherToday, Mike is challenging business leaders, entrepreneurs, and sales professionals to stop trying to be your own teacher. Stop trying to learn from yourself. Stop trying to use lessons learned from your own experience to get you to the next level. Your own experience is a very slow and extremely limited teacher. You already know everything that you know. And, to take it a step further, you really shouldn’t believe everything that you know anyway! Thank you so much for listening today to the Results Matter Podcast. If you enjoy or find this content useful, please sub...
2021-02-0109 minResults Matter$15 Per Hour Minimum WageThe $15 per hour minimum wage debate has been brewing for the last decade. The federal minimum wage sits at $7.25 and hasn’t moved since 2009. Those who support more than doubling the federal minimum wage to $15 per hour, argue that the move would pull low-wage earners out of poverty. Some supporters of the $15 per hour minimum wage argue that increasing the national minimum wage will help reduce inequality. In Episode 06, Mike shares his take on this hot topic. We'd love to hear your thoughts on this topic. If you're watching on YouTube, let us know what you think in...
2021-01-2509 minResults MatterCensoring, Silencing, and Canceling in AmericaCensoring, Silencing, & Canceling in America. This is a business podcast, and yes, this episode is very politically charged! In this digital high-tech age, a lot of businesses nowadays rely on the big-tech infrastructure and platforms. It is difficult, if not impossible for most businesses to operate without an online presence. I’m okay with different points of view. We need different points of view. Conservatives and Liberals are supposed to keep each other from going off the deep-end. But we’re not supposed to hate each other. And we’re damn sure not supposed to censor, silence, and can...
2021-01-1613 minResults MatterCustomer Experience (part 3 of 3): An Excellent Customer Experience to Differentiate Your BusinessEpisode #4 of the #ResultsMatter Podcast is the third and final part of our three-part series on customer experience. In this episode, Mike ties the three-part series together, giving you six simple and basic ideas to start your customer experience foundation. Return calls and emails quicklyHave a human being answer the phoneBe happy to help your customers Do what you say your going to do, when you said you were going to do itBe easy to do business withOwn it and don't make excuses The #ResultsMatter Podcast is a production of Voories Business Solutions. If you’d like to lea...
2021-01-1108 minResults MatterCustomer Experience (part 2 of 3) - Don't Ask Customers To Do Your WorkCustomer Experience (Part 2 of 3) - Don't ask customers to do your work. A lot of businesses, especially those in the service industries, could start charging more if they’d just start taking better care of their customers. A lot of businesses are at price wars with their competition. They’re convinced to earn the business, they need to be cheaper, or at-least the same price as their competition. And, most of the time they’re completely wrong!When it comes to good customer service, there’s a lot of areas businesses get it wrong. But if I had...
2021-01-0413 minResults Matter2020 & 2021 Cannot Coexist - Bonus Happy New Year EpisodeLet’s not let 2020’s awfulness become an excuse in 2021. If we’re going to move forward and make 2021 a year of excellence, we’ll have to let 2020 go. Hanging on to 2020 as an excuse will kill 2021 for you. 2020 & 2021 can not coexist! So draw your line in the sand, Turn the damn page. And don't look back! If you need help setting and achieving goals worth celebrating in 2021, if you’re ready to take your business to the next level, if you’re serious about having your best year yet, then Voories Business Solutions & The Results Matter Podcast wants...
2021-01-0105 minResults MatterCustomer Experience (part 1 of 3) - Why I Switched Pharmacies & Ain't Looking BackIn a world where awful customer service seems to have become the normal, it just might be easier than ever to differentiate yourself. In this first of a three-part series on customer experience, Mike discusses what caused him to leave one pharmacy for another. This episode examines the difference between two drugstore retail giants, from Mike's perspective and actual experience as a customer. These two very recognizable brands are used to illustrate the message, but don't think for a minute this only applies to large corporations. Mike manages to dump all of this into Main Street, Small B...
2020-12-2812 minResults MatterThe Presidential Election's Impact on BusinessAll of our lives & businesses will be impacted by the winner of this year's election. That much is guaranteed! But, it can be easy for business leaders, entrepreneurs & sales professionals to get sucked into believing that their results rely on political & economic conditions, more so than on their individual decisions & actions. Mike encourages leaders not to make this excuse, to take total ownership, and to focus on what we can actually control. We can't deposit excuses! Our results do matter! Sign up for business coaching delivered right to your inbox. Follow us on Facebook, Twitter, In...
2020-12-1810 minResults MatterResults Matter TrailerMike gives an introduction to the #ResultsMatter Podcast in this trailer episode. The #ResultsMatter Podcast helps business leaders, entrepreneurs, & sales professionals become more successful through a no excuses and take total ownership way of thinking. Subscribe to FREE business coaching delivered right to your inbox. To stay connected and for additional resources throughout each week, follow the #ResultsMatter Podcast on Facebook, Twitter, & Instagram. The #ResultsMatter Podcast is a production of Voories Business Solutions. When you're ready to take your business to the next level, let us know how we can help. ...
2020-12-1703 min
The Snow Magazine PodcastA New Strategy Ep. 43The Snow Magazine Podcast is back after a short summer hiatus. First up is our sit down with contributor and Brilar COO Mike Voories, who shares their fresh approach to employee hiring and retention ... and its not what you might imagine.
The Snow Magazine Podcast is hosted by Snow Magazine Editor Mike Zawacki and is supported by the Accredited Snow Contractor's Association (ASCA). With education certification that gives you a measurable competitive advantage, a discounted insurance program, networking events, and opportunities to be a part of a legislative effort that is forever changing the professional snow contractor i...
2020-08-0636 min
Fullerton Unfiltered79. Growing Into A National Powerhouse & Their Keys To Success - Interview w/ Mike Voories Of BrilarToday we have a great show for you guys with Mike Voories, COO of Brilar Inc. Brilar has become one of the nationally recognized fastest growing lawn and landscaping companies in the US, and today we get to sit down with Mike to learn exactly how they're doing it. It was great getting to listen to Mike share how leadership training, quality recruiting, and top notch equipment are some of their keys to their sustained growth. Listen in as Mike shares candidly about the ups and downs of running a national green industry company, and the takeaways...
2020-07-2254 min