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Showing episodes and shows of
Mike_Hagen
Shows
Real Estate Pros Show - Powered By Investor Fuel
How Peter Hagen Scales Real Estate Businesses | From Fix-and-Flip to Wholesaling
In this conversation, Peter Hagen shares his journey in real estate, emphasizing the importance of building trust with clients, personal growth through challenges, and the significance of daily routines for success. He discusses market trends, his strategies for wholesaling and flipping properties, and the importance of collaboration in business. Peter also reflects on his personal struggles with alcoholism and how overcoming these challenges has shaped his approach to life and work. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind: Learn more about the Investor Fuel Mastermind...
2025-12-02
28 min
By Pumpkin's Light
#69 - Jake Hagen
To close out October, Mike and Miranda sit down with Jake Hagen — better known online as @halloweenology and one of the standout competitors from Food Network's Halloween Baking Championship. From his earliest Halloween memories to his spooky life in Los Angeles and behind-the-scenes stories from the show, Jake shares how his love for Halloween and baking collide in the sweetest possible way.
2025-10-29
1h 19
Flames Central Podcast
Mike Hagen and Marshall Roberts
On this week's Flames Central Podcast powered by Alcova Mortgage, we react to Liberty Basketball's Taelon Peter getting drafted 54th overall by the Indiana Pacers! Plus, we learn more about the Flames Club changes and 2025 Hall of Fame class in interviews with Mike Hagen and Marshall Roberts.
2025-06-30
1h 00
Der Radio Hagen Podcast
Der Fall Eileen: Blinddarm-OP endet tödlich
"Hagen, Gevelsberg. Eileen Ostholt starb mit 26 bei einer Blinddarm-OP. Das Gutachten zeigt schwere Fehler dreier Ärzte auf. Auch in der Dokumentation." So geht die Geschichte von Mike Fiebig los. Wir sprechen darüber... Hier ist das Gespräch mit Robin Hiermer.
2025-04-01
10 min
Flickers from the Cave
Episode 237 - Flickers from the Cock Pit
Welcome to the hellscape that is 2025! We are back in the cave for episode 237, this time looking at two films from 1973, both shot largely in the Phillipines and both featuring dangerous women! We start off with "Devil Woman" which is known by several different names (and also listed with a variety of release dates) which focuses on a magical woman with snakes for hair who is seeking revenge on the people that killed her family. It's low-budget fun but not "good" by any metric. We follow that with "Wonder Women" fom show-favorite direct Robert Vincent O'Neil and with a stellar...
2025-03-03
44 min
Behind the Needle
Find Your Edge That Makes Your Aesthetics Business Stand Out Amongst the Rest with Sami Hagen-Yahraes, Founder of Unblur
Sami Hagen-Yahraes, Founder of Unblur, has built a Tucson-based skin studio that’s anything but ordinary. In this episode, Sami shares some seriously wild trial-and-error stories of learning her craft at her uncle's spa—from ripping off an entire eyebrow (yikes!) to botching chemical peels. Sami shares the biggest lessons she’s learned to refine her craft, educate her team, and perfect her client experience. We also talk about Sami’s process of creating her own skincare line, becoming laser-focused on what her brand stands for, and how choosing to go all-in on a specialty can sharpen your edge in...
2025-01-07
42 min
The QuiverCast - A Surfing Podcast
Hans Hagen
Send us a textIn this episode of the Quivercast, we sit down with Hans Hagen @hanshagen, a former professional surfer and now the Director of the Mauli Ola Foundation. A Laguna Beach local with deep roots in the surf community, Hans grew up surfing with his dad and honed his skills in local amateur contests, eventually going pro. Surfing became more than a passion—it became a platform that opened countless doors. Hans embraced each opportunity, from professional contracts in fashion to working on iconic surf films like *Thicker Than Water* and *Shelter*, which captured his lo...
2024-11-12
46 min
The Soul Unleashed With Mike Nicholas
#171 Three Tools to Deal With Grief
Welcome to The Soul Unleashed Podcast, hosted by Mike Nicholas. Join us on a journey of healing and spiritual awakening as we talk about dealing with grief. In this episode, Mike shares his personal experiences and techniques that have helped him navigate the complex emotions surrounding the loss of loved ones. Mike provides valuable insights and practical advice for those seeking comfort and understanding in times of sorrow. Discover three key strategies that Mike found instrumental in coping with grief, especially when faced with the absence of traditional support systems like grief counseling. Whether you’re a le...
2024-08-06
18 min
Liberty Flames Podcast
Flames Club Update w/ Mike Hagen
Alan York gets a summer update with Flames Club Director, Mike Hagen
2024-06-05
27 min
Rosinenbomber Podcast
#30 I RILLA I LEBENSGESCHICHTE I AGGRO BERLIN I HAUDEGEN I HAGEN STOLL
Hi Leute, willkommen zu unserer 30. Folge vom Rosinenbomber Podcast. Diesmal an Bord, Deutschrap Legende Joe Rilla und Musiker Hagen Stoll. Zwei leidenschaftliche Künstler in einer Person. Hagen erzählt seine Geschichte, bevor er zu Rilla wurde und wieder zu Hagen Stoll werden musste. Angefangen in der DDR kämpfte er sich hoch in der deutschen Rapszene und brachte den Streetrap aus Berlin-Marzahn nach draußen. Er machte sich einen Namen, bis Labels wie Aggro Berlin auf ihn aufmerksam wurden um ihn zu signen. Nachdem er der deutschen Rapszene den Rücken kehrte, gründete er mit das Label Haudeg...
2024-03-18
2h 58
Required Reading
The Lord of the Rings: The Return of the King by J. R. R. Tolkien.
This week we complete the saga and talk The Lord of the Rings: The Return of the King by J. R. R. Tolkien. Since the first season, we have had a guest episode with the great Robert von Hagen, but now, in season four we have completed the Tolkien series. "What about the Silmarillion?" You may asked. "WE HAVE COMPLETED THE SERIES." I reply. Enjoy this indepth thematic episode as we crown a king, liberate the Shire, and mourn some hobbits. Host: Dr. Nic Hoffmann Co-Host: Mike Carroll Panel: Robert von Hagen ...
2023-12-15
1h 05
The Voiceover Round Table
Special Guest: Brent Allen Hagen (The Voiceover Round Table - recorded live Jan. 17, 2023)
Trailer Voice Artists Agency boss Brent Allent Hagel joins Mike and Emma to talk about trailer and promo, and the unconventional methods he used to climb to the top of these genres.
2023-11-29
1h 44
Drawing Inspiration
Drawn Together, Natural Pigments and the Many Faces of Dylan Sara
In this episode of Drawing Inspiration, I sit down with the talented Dylan Sara, whose passion for portraiture breathes new life into the art form. We delve into his artistic roots, tracing back to childhood drawings at the kitchen table, and follow his journey through the challenges of architecture school to his inspiring travels in Europe. Dylan's dedication to his craft is evident as we discuss his return to art, focusing on the human face's intricate beauty and the stories each portrait tells. Join us as we uncover the depth and dedication behind Dylan's portraiture and his unique approach...
2023-11-04
30 min
Drawing Inspiration
Drawn Together, Natural Pigments and the Many Faces of Dylan Sara
In this episode of Drawing Inspiration, I sit down with the talented Dylan Sara, whose passion for portraiture breathes new life into the art form. We delve into his artistic roots, tracing back to childhood drawings at the kitchen table, and follow his journey through the challenges of architecture school to his inspiring travels in Europe. Dylan's dedication to his craft is evident as we discuss his return to art, focusing on the human face's intricate beauty and the stories each portrait tells. Join us as we uncover the depth and dedication behind Dylan's portraiture and his unique approach...
2023-11-04
30 min
Drawing Inspiration
Drawn Together, Natural Pigments and the Many Faces of Dylan Sara
In this episode of Drawing Inspiration, I sit down with the talented Dylan Sara, whose passion for portraiture breathes new life into the art form. We delve into his artistic roots, tracing back to childhood drawings at the kitchen table, and follow his journey through the challenges of architecture school to his inspiring travels in Europe. Dylan’s dedication to his craft is evident as we discuss his return to art, focusing on the human face’s intricate beauty and the stories each portrait tells. Join us as we uncover the depth and dedication behind Dylan’s portraiture and his un...
2023-11-04
1h 55
InProd
E17: Acing the Interview with Mike Hinckley (Growth Equity Guide)
We are excited to sit down with Mike Hinckley, the founder of Growth Equity Guide. Mike started his career in investment banking before working in growth equity at General Atlantic. Mike noticed firsthand the need for interview prep resources and sought to create a dedicated growth equity platform. With recruiting in full swing, Mike dives into growth equity as an asset class over time, tips and timelines for breaking in, and the importance (or not) of networking,Episode Chapters:Investment Banking -> Growth Equity -> Tech - 1:33Growth Equity Interview Prep - 5:21GE Evolving Overtime - 7:00R...
2023-11-01
33 min
Licht ins Dunkel
IdentifyMe Teil 4 - Vergewaltigt und lebendig verbrannt #42
Episode 42 Anfang Juni 1997 findet ein Motorradfahrer in einem abgelegenen Waldstück bei Altena-Bergfeld die verkohlte Leiche einer junge Frau. Nach der Obduktion steht fest: sie wurde Opfer eines Sexualdelikts und vermutlich von jemandem getötet, der sie eigentlich beschützen sollte. "Die Hinweise darauf sind eindeutig", sagt Kriminalhauptkommissar Frank Haarmann. Mit ihm habe ich über diesen brutalen Mord gesprochen. INHALTSWARNUNG: in dieser Episode geht es um Mord, Vergewaltigung, Leichenschändung und um Inzest. Den Kontakt zu den Ermittlern der Mordkommission Bergfeld des Polizeipräsidiums Hagen findet ihr hier: Tel. 02331 – 986 20 66 Mail: MKBergfeld.Hagen@po...
2023-09-13
32 min
The Mike Wagner Show
Door County, WI Americana singer/songwriter Eric Hagen (Spectra Music Group) is my very special guest!
Door County, WI Americana singer/songwriter Eric Hagen (Spectra Music Group) talks about his latest release “Revival” featuring “Dying Alone” and “Cold Heart Coming”! Eric has been nominated for 3 WI Area Music Awards (WAMI) & semi-finalist for 2 releases, plus his previous EP “Crossroads Motel” and other releases including “While You Were Young”, “Hope”, “It’s All Over Now Baby Blue”, “Red River Valley” plus how he got started, his major influences and more! Check out the latest from Eric Hagen on major platforms and www.erichagenmusic.com and www.spectramusicgroup.com today! #erichagen #doorcounty #wisconsin #spectramusicgroup #revival #americana #dyingalone #coldheartcoming #WAMI #crossroadsmotel #iheartradio...
2023-07-09
30 min
Mic'd Up Sports
Rachel Hagen - Duluth East Girls Basketball
Rachel Hagen may not headline the 2023 class, but she headlines the definition of resiliency, recovering from two ACL tears early in her prep career to finish with over 1,000 points at Duluth East and start a new chapter at Wisconsin-Stevens Point. Not too shabby for someone who grew up in Australia and New Zealand before coming to Duluth. Rachel talks about how what she went through in basketball inspired her career ambitions, her "big sister" role with fellow Duluth athlete Chloe Johnson, and a few talents you may not see when she hoops it up. --- Support...
2023-03-10
59 min
Another Rep with Coach Steve Hagen
Season 6, Episode 57 Coach Mike Markuson coaching with Coach Prime at Jackson
Coach Mike Markusson has been coaching football for 40 years. We first met at Notre Dame in 1989 while working for Coach Lou Holtz and playing for a National Championship. Coach Mike loves Jesus, loves his family, and loves coaching football. Let's go get Another Rep with Coach Mike. Let's GOOOOO!!!!
2022-12-05
33 min
Second To None: The A-State Podcast
Episode 68: A visit with A-State Men's Golf Coach Mike Hagen
A recap of the A-State Football win over UMass, opening week for the Red Wolves basketball teams, PLUS a visit with A-State Men's Golf coach Mike Hagen (10:34).
2022-11-15
50 min
Required Reading
The Lord of the Rings: The Two Towers by J. R. R. Tolkien
This episode we talk The Lord of the Rings: The Two Towers by J. R. R. Tolkien. We battle, we make friends, and talk orcs, rings, and talking trees. Robert von Hagen returns to help me in this complex world. Can we get to the bottom of the towers? Gollum? In honor of the 20th anniversary of the film, we revisit Middle Earth and get into Beowulf, the long version, The Lord of the Rings: The Two Towers. Next episode will be on A Christmas Carol by Charles Dickens, so read along with us and wa...
2022-11-15
1h 02
Another Rep with Coach Steve Hagen
Season 6, Episode 55 Mike Moreau Transforms His Body
Mike went from 112 pounds to changing his mind and totally changing his body. It's amazing what happens when you put your mind to it. Let's go get Another Rep with Mike Moreau. Let's GOOOOO!!!!!
2022-11-13
1h 01
Crowdsourcing Sustainability
How to go solar ☀️ (with maximum savings & minimal hassle)
In this webinar we were lucky to be joined by Mike Condon and Matt Schuler to walk us through how to go solar! Mike and Matt both work at EnergySage which really is second-to-none when it comes to making the solar process easier, more transparent, and much cheaper for homeowners and renters alike in the US thanks to their free online marketplace and free unbiased energy advisors who are there to help you every step of the way.See if solar is a good fit for you with the EnergySage calculator here and start getting f...
2022-10-14
57 min
Coaching Conversations in 2025
Mike Carroll Interview
Send us a textCheck out our recent interview during our SMEcast episode with Mike Carroll from intelligent conversations. Mike reveals 7 strategies to how to build the ideal sales team every organization deserves. I personally know Mike and you will find this interview to be highly effective and strategic. If you are looking for an organization to help you grow your sales organization and adapt to the ever fast changing times look no further than Mike Carroll and intelligent conversations. Please see some of my contact information below: Mike Carroll: mike@intelligentconversations.com
2022-08-22
28 min
Fight Philosophy with Alexander Hagen
#34 – Luis Monda on Mike McCallum, and the things a fighter has to learn before stepping into the ring
Luis Monda is a boxing trainer currently based at Real Boxing in Las Vegas, Nevada. He talks about his background as a martial artist, how his boxing training program is set up, and what's necessary to learn before stepping into the ring.A small notice: This podcast was recorded at Real Boxing without my usual recording equipment, so expect some ambient noise.Podcast: https://www.fightphilosophy.no/ My website: https://www.alexanderhagen.no/ Instagram: https://www.instagram.com/hagenboxing/ Facebook: https://www.facebook.com/hagenboxing/ YouTube: https://www.youtube.com/c/Alex...
2022-07-24
38 min
Liberty Flames Podcast
MIKE HAGEN (FLAMES CLUB DIRECTOR)
Alan York talks with Flames Director, Mike Hagen, about the football season coming up and new amenities for the fans at Williams Stadium
2022-07-21
14 min
Required Reading
The Lord of the Rings - The Fellowship of the Ring: Book 2
After promising months ago, issues with hackers, and AP Exams, I have returned, battered, but not beaten with The Lord of the Rings - The Fellowship of the Ring: Book 2. Mike, Mike, and Robert are back with me as Gandalf and Boromir die and a Hobbit shows incredible bravery. I read a selection from the chapter "the Bridge of Khazad Dum." If you are not interested, skip about 8.5 minutes after the intro. Thanks! Panel: Nic Hoffmann, Mike Burns, Mike Carroll, and Robert Von Hagen.
2022-05-16
54 min
Another Rep with Coach Steve Hagen
Season 4, Episode 35 Mike Markuson
Mike Markuson has overcome some challenges to be where he is today. We all have hurdles that we've had to jump over and keep running the race. Let's hear how Coach Mike is running his race. Let's go get Another Rep with Coach Mike. Let's GOOO!!!
2022-03-14
44 min
Ultra Marriage
BREE HAGEN | Live Boldly, Don't Just Exist
We all get one shot at life. One chance to make it epic. One opportunity to live it out the best that we can. Our guest in this episode believes we should live it boldly and not just exist! Bree Hagen is a self-proclaimed, ponytail wearing, life handler. She has been married for 18 years, has two kids, three dogs, and a fish! The past few years, she has jumped headfirst into ultra-endurance events, hiking, backpacking, running, and just about any challenge that pushes pre-conceived barriers. This is a conversation you will want to rewind and...
2022-02-15
1h 25
Another Rep with Coach Steve Hagen
Season 2, Episode 20 Mike Hagen former NFL Scout and Super Bowl Winner
Jump on and listen to Mike Hagen tell his story about his NFL Scouting career and building teams. He tells how when he was scouting for the Atlanta Falcons and they drafted Mike Vick, serious game/league changer! Let's go get Another Rep with Mike Hagen! Let's GOOOO!!!
2021-12-13
38 min
Financial Recon
A Survival Guide to Family & Finances at the Holidays with Derek Hagen
Where are we sleeping?What’s the menu?Did you buy this?It’s enough to make anyone loopy around the holidays!Then through in finances....and you have a recipe for a show on Bravo!Lets be honest: We all have had the family member who has the hot stock tip, or in this day and age: crypto…Who may have made a mint on an NFT….?And is now a financial savant.So...
2021-11-22
45 min
Another Rep with Coach Steve Hagen
Season 1 Episode 5 Mike Moreau
Mike Moreau - The most interesting man on the beach! I met Mike on Long Boat Key beach one morning and we became friends. He turned out to be the most interesting man on the beach. He knows the Bible and he's lived a very well-travelled full life. Let's get Another Rep with Mike on the Beach! Let's GOOO!!!
2021-03-28
1h 00
Connections with Mike Thom and Colleen Houde
Kristin Hagen: Former athlete suffers serious injury, but uses the experience to help others
Kristin Hagen at 19 was a competitive dancer with Team USA, a national award-winning organist, an original artist and a contestant for Miss Idaho USA. But it was 1994 and the airbag in the car in which she was riding was first-generation and high-powered enough to cause her serious injury. Three years later, lightning struck a second time and Hagen was once again the victim of the redesigned airbag, this time suffering severe and immediate demobilization from the sheer force of the deployment. Through her faith and evolving 21st century healthcare, however, she was able to successfully reverse the effects of the...
2021-03-12
16 min
This Is CX
Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini
From the conversation, please find links to the following content: Mazen's CMSWire Article: Converge Customer Experience and Digital to Thrive in 2021West Monroe's Quarterly Executive Poll - 2021 Q1West Monroe POV: The promise of agile, multidisciplinary teams is real We would love to hear your thoughts on your own trends or predictions for 2021, or how your organization is positioning itself to thrive this year. Email us at thisiscx@westmonroe.com or message us via social:Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/Mazen Ghalayini: @MazenGhalayini, https://www.linkedin.com/in/mazenghal...
2021-02-25
29 min
One Day or Day One
Ep.5 A Coward vs. A Hero - Mike Tyson
Which path will you chose? Thank you for listening. I want to encourage you to check out Mike Tyson's podcast, Hotboxin'. He is a very wise, inspirational person. Check out my Instagram! @jasonhagen --- Send in a voice message: https://anchor.fm/jason-hagen0/message
2021-02-17
03 min
Coaching Conversations in 2025
NEW Trends in Sales & Sales Management: Interview With Mike Carroll from Intelligence Conversations: A MUST Listen
Send us a textThis 25 minute interview with Mike Carroll from Intelligent Conversations will reveal some of the trends and things leaders need to do during new virtual selling times.About Mike:Are you dealing with flat revenue, margin erosion and sales hiring mistakes? If you’re ready to fully commit to transforming your sales team - I can help! Contact me: info@intelligentconversations.com. MY STORYWith more than 27 years of sales and marketing experience, I learned a lot about dysfunctional organizations. Through various senior sale...
2020-11-21
29 min
Mike_Hagen
T7FRS003
T7FRS003 - Mike Hagen T7FR SETS: Series of signature sets Thanks for listening!
2020-11-13
1h 06
Video Jokers
Episode 123: Episode Title With Obligatory-Fly-On-Mike-Pence’s-Head Reference
Steven didn't get screwed, a chip got chewed, and Canadian Thanksgiving has the same food.
2020-10-09
23 min
Peace & Trance
Mike Onswell present Peace & Trance #071
Peace & Trance #071 (2011) ------------------------------------------ •Track List• 01 : Ron Hagen, Al Exander - Now Is The Time (Armin Van Buuren's Intro Edit) [Armada] 02 : Paul Van Dyk - Nothing But You feat. Hemstock & Jennings (Super8 & Tab Remix) [Vandit Records] 03 : Stonevalley - Meditation (Original Mix) [Enhanced Recordings] 04 : Mike Foyle, Signal Runners - Love Theme Dusk (Mike's Broken Record Mix) [Armind] 05 : Daniel Kandi, Timmus - Symphonica (Original Mix) [Streamlined Recordings ] 06 : Armin Van Buuren, Gaia - Status Excessu D (The Official A State Of Trance 500 Anthem) (Original Mix) [Armada] 07 : Mike Foyle - Shipwrecked (Gareth Emery Remix) [Armind] 08 : Andre Visior, Kay Stone - Sunrise (Original Mix) [Breathemusic] 09 : Loverush UK...
2020-09-22
3h 01
This Is CX
A Conversation with Gainsight CEO Nick Mehta
For more information about Nick Mehta and his perspectives, please visit his website:https://www.mehtaphysical.com/Paul and Mike would love to hear your thoughts on how your organization has seen how your Customer Experience and Customer Success functions have been built and coexist, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social:Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d...
2020-09-14
00 min
This Is CX
Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova
For more information about Tiffani Bova, please visit her website:http://tiffanibova.com/Paul, Mike, and Mike would love to hear your thoughts on how your organization has begun to re-position itself for growth during the COVID pandemic, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social:Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/Mike Rowland: https://www.linkedin.com/in/mikerowland/If you enjoyed this episode, please consider rating and reviewing the podcast...
2020-08-03
00 min
Mike_Hagen
T7FRS004
T7FRS004 - Mike Hagen T7FR SETS: Series of signature sets Thanks for listening! Tracklist: Comming soon.
2020-06-12
57 min
Mike_Hagen
T7FRS002
T7FRS002 - Mike Hagen T7FR SETS: Series of signature sets Thanks for listening! Tracklist: Comming soon.
2020-06-12
37 min
Mike_Hagen
T7FRS001
T7FRS001 - Mike Hagen T7FR SETS: Series of signature sets Thanks for listening!
2020-06-12
1h 24
This Is CX
Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience
For those interested in learning more about Digital Product and Transformation and West Monroe's capabilities to help organizations, please use the following link for a more information:WMP's Digital Transformation OfferingsPaul and Mike would love to hear your thoughts on how your organization has changed the way it works to drive digital and customer experience, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social:Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you...
2020-05-01
00 min
This Is CX
Best Practices to Enable Work-from-Home Customer Service Professionals
For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information:WMP's Customer Experience OfferingsPaul and Mike would love to hear your thoughts on how you're best enabling your customer service professionals in a remote work environment, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social:Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode...
2020-04-15
00 min
This Is CX
Innovating on Customer Service and Cost Reduction in response to COVID-19
For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information:WMP's Customer Experience OfferingsPaul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisiscx@wmp.com or message us via social:Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast...
2020-04-06
00 min
This Is CX
Five Key Trends Bringing Customer Success and Customer Experience Together
For those interested in learning more about Customer Success and West Monroe's capabilities to help organizations, please use the following link for a more information:Delivering on Customer SuccessPaul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisiscx@wmp.com or message us via social:Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d...
2020-02-27
00 min
This Is CX
Come Together: The Merging of Customer Experience and Customer Success
For those interested in learning more about Customer Success and West Monroe's capabilities to help organizations, please use the following link for a more information:Delivering on Customer SuccessPaul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisiscx@wmp.com or message us via social:Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d...
2020-02-06
00 min
This Is CX
Gazing into the CX Crystal Ball for 2020 Trends
For any bibliophiles, these trends are also highlighted in Paul’s interview for the CMSWire article: What to Expect From CX in 2020: 3 Accelerating Trends.Paul and Mike would love to hear your thoughts on trends or wishes for 2020! Email us at thisiscx@wmp.com or message us via social:Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iT...
2020-01-16
00 min
Speaking of the Arts
January 3, 2020 - Speaking of the Arts meets Open Mike Radio: The 2019 Review Show
Speaking of the Arts meets Open Mike Radio on this 2-hour year end review of music and the arts with Diana Moxon and Mike Hagen. Faced with the impossible task of choosing just a handful of interview clips and live Open Mike Radio music recordings from the past year, this is but a tiny collection of their faves. From Speaking of the Arts we revisit Diana's interviews with actor/singer Symonne Sparks, Greenhouse Theatre Project's Elizabeth Braaten-Palmieri and Jenny Hipscher, the Eurovision Song Contest, authors Crystal Wilkinson & Joanna Luloff, and MU Theatre costume designer, Marc Vital. And from Mike's in-studio...
2020-01-03
2h 00
This Is CX
Revisiting Our 2019 CX Trends Predictions
As mentioned during the episode, the survey outcomes and five strategies discussed to quantify the ROI/value of CX can be found in Paul's latest research article available for download at the following link:Quantifying the ROI of Customer ExperienceIf you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify.Additionally, as Paul and Mike invited during the episode, please share your highlights or takeaways for 2019 by emailing us at thisiscx@wmp.com or...
2019-12-31
00 min
This Is CX
5 Strategies for Demonstrating the ROI of Customer Experience
The survey outcomes and five strategies discussed can be found in Paul's latest research article available for download at the following link:Quantifying the ROI of Customer ExperienceIf you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify.If you have any questions, suggestions, or would like to reach Mike and Paul, please email us at thisiscx@wmp.com
2019-11-14
00 min
This Is CX
4 Ways to Scale and Operationalize Your Journey Efforts
If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.If you have any questions, suggestions, or would like to reach Mike and Paul, please email us at thisiscx@wmp.com
2019-10-10
00 min
This Is CX
6 Key Voice of the Customer Trends
The seven mindsets to reignite your VoC program mentioned are from Gary's recently released White Paper that is available at the following link for download: 7 Mindsets to Revive Your Voice of the Customer (VOC) Program If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify. If you have any questions, suggestions, or would like to reach Mike and Paul, please email us at thisiscx@wmp.com
2019-09-26
00 min
This Is CX
7 Mindsets to Revive Your Voice of the Customer (VOC) Program
These seven mindsets are from Gary's recently released White Paper that is available at the following link for download: 7 Mindsets to Revive Your Voice of the Customer (VOC) Program If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify. If you have any questions, suggestions, or would like to reach Mike and Paul, please email us at thisiscx@wmp.com
2019-09-05
00 min
Mike_Hagen
Koningsdag Minifestival | The 7th Floor | Mike Hagen Flash Set | KD2019
Koningsdag Minifestival | The 7th Floor | Mike Hagen Flash Set | KD2019 Deep Tech House music brought to you from the 7th floor. Thanks for listening! Please Follow! Tracklist: soon...
2019-08-09
39 min
This Is CX
Five Ways to Recession-Proof Your Business with Customer Experience
This episode is based on Paul Hagen's article on the same topic written for CMSWire: 5 Ways to Recession-Proof Your Business With Customer Experience .
2019-07-03
00 min
This Is CX
An Interview with Kyle McSlarrow, Senior Vice President of CX Strategy and Journey Design for Comcast
In this episode, Mike and Paul are joined by special guest Kyle McSlarrow, Senior Vice President of Customer Experience Strategy and Journey Design at Comcast. We discuss how CX is structured and operates within Comcast, how they use the NPS system to drive operations and budgeting, the company’s challenges continuing to improve scores, and how to maintain positive momentum.
2019-06-20
00 min
Mike_Hagen
Secret Society | Vrij 24-05-2019 23:00 - 00:00
Secret Society | Mike Hagen | Vrij 24-05-2019 23:00 - 00:00 | Retake Set Deep Tech House music brought to you from the 7th floor. Thanks for listening! Please Follow! Tracklist: Peter Kharma (2019) - From Disco To Disco (Moko & Manuel Ribeca remix) [Ozono Records] Eskuche (2018) - Smooth Move (Original Mix) [ElRow Music] George Privatti, Guille Placencia (2017) - Dells & Dills (Original Mix) [La Pera Records] Michael Bibi (2018) - Boomin (Original Mix) [Lost Records] Eskuche, Nu Sky (2015) – Burn [VIVa LIMITED] Kelis X Freejak (2018) - My Milkshake (Leftwing : Kody Remix) [COLUMBIA] Illyus & Barrientos - Shout (Original Mix) [Toolroom] Eskuche (2019) – Paranoid (Original Mix) [ElRow Music] Zombie Nation (1999) - Kern...
2019-06-18
1h 05
Mike_Hagen
Mike Hagen @ Adoda Music x P79 7 Juni 2019 23:00 - 00:30
Adoda x P79 w/ Mick Save B2B REC, Blaze Trax & Mike Hagen | (07-06-2019) 23:00 - 00:30 Mike Hagen (The 7th Floor Recordings) Tracklist: Julie Marghilano feat Butch – Arazmataz (2009) [Material] Casey Spillman – Time To Bloom (2018) [Daydream France] Crowd Controlol - Dub For Thought (Original Mix) (2015) [Innocent Music] Unknown - What A Day (2019) [Digwah] East end dubs – Elise (2018) [East End Dubs] Javi Alvado & THC, Pana - You Know (Original Mix) (2017) [Innocent Music] Francesco Parente - Gimmie That (Original Mix) (2018) [NoExcuse] East End Dubs - Twitch (2018) [Eastenderz] Michael Bibi - Got The Fire (Original Mix) (2018) [Snatch! Records] Fyta & Ray Willbern - Shake It! (2004) [Brique...
2019-06-18
1h 34
Mike_Hagen
Koningsdag Minifestival 16:00 17:30 Set | Mike Hagen The 7th Floor | KD2019
Koningsdag Minifestival | The 7th Floor | Mike Hagen 16:00 17:30 Set | KD2019 Deep Tech House music brought to you from the 7th floor. Thanks for listening! Please Follow! Tracklist: MRSCH - Odd Trip (Original Mix) (2017) [DXL Records] Emanuele Inga, Stefano De Angelis - Cosmic Lemon (Original Mix) (2018) [Low Groove Records] Rando - Vivo (Original Mix) (2019) [Recreo Music] [Vinyl] East End Dubs - Enhance (2017) [Infuse] [Vinyl] Wamdue Project - King Of My Castle (Roy Malone’s King Mix) (1998) [Strictly Rhythm] Alexic Rod Colombo - 1 Two 3 (Original Mix) (2017) [Low Groove Records] Patagonia (Noha & Alex Tea) - Chi Ci Pensa (Original Mix) (2018) [Panick Panick!] Luixar KL...
2019-06-18
1h 14
This Is CX
Reaction to the Wall Street Journal's Article on NPS
The Wall Street Journey article that Mike and Paul reference can be found below: Safdar, Khadeeja, and Inti Pacheco. “The Dubious Management Fad Sweeping Corporate America.” The Wall Street Journal, Dow Jones & Company, 15 May 2019, www.wsj.com/articles/the-dubious-management-fad-sweeping-corporate-america-11557932084.
2019-06-05
00 min
This Is CX
An Interview with Angela Ferrante and Emily Rasowsky, CX Leaders at Sparkfund
In this episdoe, Mike and Paul are joined by Angela Ferrante and Emily Rasowsky, CX leaders from the company Sparkfund, a subscription-based provider of building energy systems for businesses. We discuss how and why Sparkfund built a CX discipline, the challenges they've faced in executing on this vision, the relationship between a CX Leader and CX Executive Sponsor, and some key lessons learned for other CX leaders.
2019-04-15
00 min
This Is CX
An Interview with Todd Unger, Chief Experience Officer of the AMA
In this episode, Mike is joined by special guest Todd Unger - Chief Experience Officer at The American Medical Association - to discuss his path to becoming a C-level executive focused on delivery of value through the day-to-day engagement with customers at the AMA. They discuss how the role fits within the organization, the successes and challenges he's had with delivering on his vision for customer engagement, and sharing some key lessons-learned for other experience leaders within their organizations.
2019-03-20
00 min
Emilie Knows Everything
No Floss Zone
On the quest to find a Los Angeles dentist, Emilie stumbles upon a dentist in Glendale who tells her she has seven cavities. Feeling a bit skeptical, she heads to Yelp and finds some sketchy reviews. Before letting the Glendale dentist drill into her teeth, she invites Dentist Brady Smith onto the show to review her X-Rays on air and give her a second opinion.Comedians Mike Citera and Steve Heiss join her and discuss their own personal dental hygiene. Shout out to this week's sponsor, Influx Pictures. Emilie Knows Everything is a weekly podcast/talk show/live...
2019-03-14
1h 06
Emilie Knows Everything
No Floss Zone
On the quest to find a Los Angeles dentist, Emilie stumbles upon a dentist in Glendale who tells her she has seven cavities. Feeling a bit skeptical, she heads to Yelp and finds some sketchy reviews. Before letting the Glendale dentist drill into her teeth, she invites Dentist Brady Smith onto the show to review her X-Rays on air and give her a second opinion.Comedians Mike Citera and Steve Heiss join her and discuss their own personal dental hygiene. Shout out to this week's sponsor, Influx Pictures. Emilie Knows Everything is a weekly podcast/talk show/live...
2019-03-14
00 min
This Is CX
The Impact of a Customer-Driven Digital "Product" Mindset
In this episode, Mike and Paul are once again joined by Kyle Hutchins, Senior Director and leader of WMP's Digital practice, and Nick Hahn, Director in WMP's Digital practice, to discuss CX's impact on an organization's digital transformation efforts. During this conversation, the group discusses the need to be a "capabilities-led" organization that puts the customer journey at the heart of the business, including potential overlap or alignment with CX capabilities, to make digital transformation successful. The conversation wraps up with a couple of key takeaways for CX leaders to fully support (or lead) their organizations' digital transformation efforts.
2019-02-20
00 min
This Is CX
A Discussion on Customer Experience and Digital Transformation
In this episode, Mike and Paul and joined by Kyle Hutchins, Senior Director and leader of WMP’s Digital practice, and Nick Hahn, Director in WMP’s Digital practice, to discuss CX’s impact on an organization’s digital transformation efforts. During the conversation, the group talks about how organizations create new value for customers within rapidly changing environments (thanks to digital enablement), key tips for success, which issues trip companies up in their transformation efforts, potential organizational structures that manage these large transformations (including CX leadership roles), and how to get started within the organization.
2019-01-30
00 min
This Is CX
An Update on Emerging Technologies and CX
In this episode, Paul and Mike welcome back their colleague John Sprunger, Senior Architect in West Monroe Partners' Technology practice, to give us an update on three key emerging technologies that were highlighted last year as opportunities for CX professionals to support or lead experimentation efforts to improve the customer experience for their organization, including: Conversational Interfaces (chat bots), Robotic Process Automation (RPA), and Machine Learning (ML).
2019-01-09
00 min
This Is CX
Episode 39: Gazing into the Crystal Ball - CX Trends for 2019
In this episode, Paul and Mike discuss five key trends they see impacting the CX world in 2019 with which CX Professionals should be considering for their own organizations and profession, including experimenting with new technology, the consolidation of the CX Tech space, focus on value creation to avoid CX's demise, CX's place in recession-proofing your business, and the continued focus on linking Employee Experience and Customer Experience. Paul and Mike would like to thank all of their listeners for following along in 2018, and look forward to picking back up in 2019. Have a wonderful holiday season!
2018-12-19
00 min
This Is CX
Episode 38: An Introduction to Blockchain and CX
In this episode, Mike and Paul are joined by Kayvon Hosseini, a Blockchain expert at West Monroe. We explore what Blockchain is, what it means for customer experience leaders, how firms are getting started with it and the opportunities for CX pros to ensure the needs of customers/employees are met.
2018-11-28
00 min
This Is CX
Episode 37: Giving Thanks for Your Customers (2018)
In this holiday-themed episode, Paul and Mike discuss the importance of organizations showing their thankfulness for customers (i.e. no customers = no business) and the different ways this is done by CX leaders. They also highlight the importance of organizations thanking their employees, as they drive key experiences for customers.
2018-11-21
00 min
This Is CX
Episode 36: Is CX in danger of dying?
In this episode, Mike and Paul discuss some troubling statistics about the customer experience field that threaten its future. They discuss the business failure to realize financial benefit or differentiation through customer-centric transformations, the reasons for this lack of success, what it means for CX professionals and business executives, and what organizations can do to fix the problems.
2018-11-14
00 min
This Is CX
Episode 35: Driving Action from Customer Insights
In this episode, Mike and Paul talk about some key challenges organizations face in broadly taking action on customer insights that organizations identify. They discuss changing behavior by making insights more approachable and integrated in employee tools and daily activities to enable real-time decisions based on customer data, while avoiding the dreaded score-chasing culture mistake.
2018-11-07
00 min
This Is CX
Episode 34: Understanding Employee Engagement Through Voice of the Employee (VoE)
In this episode, Mike and Paul are joined by Eric Freshour, a Senior Manager in West Monroe’s Organizational Change Management practice, to discuss the role of employee engagement in the success of large-scale customer-centric transformations and the importance of a Voice of the Employee capability to have a pulse on the thoughts and emotions of your employees.
2018-10-31
00 min
This Is CX
Episode 33: Bringing Customer Success and Customer Experience Together
In this episode, Paul and Mike talk about the intersection of Customer Experience and an emerging role called Customer Success. They talk about what it is, why it’s important to businesses, and how it relates back to customer experience. During this discussion, Paul and Mike talk about how these two functions within the organization can work together and learn from each other to help the organization deliver a positive customer experience and build longer, more loyal relationships with their customers ( with some key statistics) by ensuring their success when using an organization’s product or service. They also suggest to C...
2018-10-15
00 min
This Is CX
Episode 32: Using Human-Centered Design to Improve Employee Experience
In this episode, Mike and Paul are joined by colleague Alex Foucre-Stimes, a Manager in West Monroe’s Customer Experience practice, to discuss the use of the same human-centered design tools we use to improve customer experiences - including personas, journey maps, “customer” research, etc. - to ensure success in improving employee experiences from recruitment and onboarding through technology initiatives (e.g., employee collaboration or portal platforms, Microsoft Office 365, CRM, and core business platforms).
2018-10-09
00 min
This Is CX
Episode 31: A CX Day Interview with Heidi Shelton
In this special “CX Day” episode, Mike and Paul are joined by special guest Heidi Shelton – Senior Director, User Experience at SEPHORA – to discuss the evolution of her career focus from “user experience” to “experience design and optimization” while helping transform large organizations into becoming more customer and employee centric, and highlighting the impact that a better employee experience has on delivering a better customer experience.
2018-10-02
00 min
Mike_Hagen
T7FR - July 2018
The 7th Floor Recordings - July 2018 Podcast. Deep Tech House music brought to you from the 7th floor. Thanks for listening! Please Follow! Tracklist: Sweely (2017) - Wopp (Original Mix) [Bokhari Records] Gab Jr. (2016) - Verso (Original Mix) [Automatic Writing} Dj Moonbeam (2018) - Saturation [Standalone Records] Mattia Musella, Sequence (2017) - Some Peyote (Original Mix) [Crossworld Academy] Detlef (2017) - Pump Up (Original Mix) [Repopulate Mars] Sequence, Mattia Musella (2018) - Dancing To The Birds (Original Mix) [The Society] Detlef, Ossey James (2018) - Swagon feat. Ossey James (Original Mix) [Repopulate Mars] Josh Butler (2017) – Punt [Rejected] Guille Placencia & George Privatti (2016) - Tacos & Tequila (Original Mix) [Pl...
2018-07-20
1h 08
A Score To Settle
ASTS 012: "Battlestar: Galactica" (TV, 1978)/Guest Mike Hagen (fan chat on TV music)
Welcome to the next new episode my podcast! This episode has more of a focus on music for television. In the first section I explore the music composed by Stu Phillips for the original BATTLESTAR GALACTICA television series, which aired for one season on ABC in 1978, produced by Glen A. Larson. This show and its music was an early favorite of mine and Phillips composed many wonderful themes and motifs heard through that single season. In the second section I talk with my friend and fellow soundtrack fan Mike Hagen about his favorite scores from TV series of the 1960...
2018-06-17
1h 14
This Is CX
Episode 30: An Introduction to Employee Experience
In this episode, Mike and Paul discuss employee experience: what it is, what it means for organizations, and its impact on customer experience. There are a number of terms out there related to EX (employee engagement, experience, empowerment, etc.), and we discuss how they are the same and not, and how companies can start to address EX efforts within their organization.
2018-05-29
00 min
This Is CX
Episode 29: A Discussion on B2B Customer Experience
In this episode, Mike and Paul discuss business-to-business, or B2B, customer experience (and B2B2C or other business models) and the impact of individuals' B2C customer experiences on it. As part of this discussion, they discuss the similarities and differences across the core CX competencies (strategy, customer understanding, governance, measurement, and delivery), including the different challenges these B2B organization face.
2018-05-21
00 min
This Is CX
Episode 28: Building a CX Operating Model
In this episode, Mike and Paul discuss the CX Operating Model: what it is, why an organization needs one, and the components that are required to build one. During their discussion, they talk about the purposed of the Operating Model (the "charter"), how the operating model helps make the organization's CX North Star real, the people and structure of the CX function, the processes required to make decisions (governance), metrics to show success, and core tools for the CX Operating Model.
2018-05-14
00 min
This Is CX
Episode 27: Delivering New Experiences through Augmented Reality
In this episode, Mike and Paul are joined by John Sprunger, a Senior Manager in West Monroe's Technology practice to talk about Augmented Reality - what it is, why it's valuable, how to get started, and what challenges exist, ultimately discussing the potential impact on CX by delivering new experiences via Augmented Reality.
2018-05-07
00 min
This Is CX
Episode 26: Adapt or Fail - CX's Role in Business Agility
In this episode, Mike and Paul revisit the topic of Business Agility, the advantage it can provide organizations when done properly, and the role CX leaders and functions can play in driving agility within organizations. They discuss some of the results identified from research completed by West Monroe Partners and the CXPA, including what are top challenges for achieving more business agility, who is leading these initiatives within organizations, and top reasons and tools that make CX Leaders successful in leading these initiatives within organizations.
2018-05-02
00 min
Mike_Hagen
T7FR - April 2018
The 7th Floor Recordings - April 2018 Podcast. Deep Tech House music brought to you from the 7th floor. Thanks for listening! Please Follow!
2018-04-11
51 min
This Is CX
Episode 25: A Framework to Measure Customer Experience
In this episode, Mike and Paul welcome Mike Rowland, a Director in WMP's CX Practice and leader of the CX Strategy team, to discuss a broader CX Measurement Framework to demonstrate the value that CX can deliver to an organization and its customers. We recap what CX Measurement is and how using the "Balance Scorecard" framework to measure the perception of CX, Employee Empowerment, and Operational Efficiencies, and Financial Outcomes and provide the appropriate "balance" when managing Customer Experience within an organization to deliver value. We also discuss that value of "hallway metrics" and the future of CX measurement.
2018-02-19
00 min
This Is CX
Episode 24: Automating CX Through Robotics Process Automation (RPA)
In this episode, Mike and Paul are joined by Mark Snyder, a Senior Manager in West Monroe's Operation Excellence practice to talk about Robotics Process Automation - what it is, why it's important, and its impact on an organization's ability to deliver a great customer experience. Mark highlights some of the key challenges that organizations are facing while implementing RPA, including a discussion around the impact of automation to employees.
2018-01-31
00 min
This Is CX
Episode 23: You Talkin' to Me? An Intro to Chatbots
In this episode, Mike and Paul are joined by John Sprunger, a Senior Manager in West Monroe's Technology practice to talk about Conversational Interfaces and Chatbots - what they are, why they're valuable, how to get started, what challenges exist. At the end, we talk about the potential impact on CX of talking to machines, instead of humans, and the ability to deliver a great experience to customers.
2018-01-09
00 min
This Is CX
Episode 22: Gazing into the CX Crystal Ball
In this episode, Mike and Paul "gaze into the CX crystal ball" and talk about some trends they're seeing in the market and its impact on customer experience, including chatbots and conversational interfaces, robotics, augmented reality, and the like.
2017-12-11
00 min
This Is CX
Episode 21: Personalizing the Experience with Journey Analytics
In this episode, Mike and Paul are once again joined by Dan Magestro from West Monroe's Analytics practice to discuss "journey analytics", including the value of using data to help personalize customers' experiences with organizations by measuring and understanding the current experience and predicting and prescribing "next best actions" within experiences to deliver a more effortless experience.
2017-12-04
00 min
This Is CX
Episode 20: Giving Thanks for Customers (and Employees)
In this special holiday-themed episode, Paul and Mike discuss the importance of organizations showing their thankfulness for customers (i.e. no customers = no business) and the different ways and times this is done by CX leaders, from highlighting customer success to gamification. They also highlight the importance of organizations thanking their employees, as they drive key experiences for customers.
2017-11-27
00 min
This Is CX
Episode 19: Understanding Your Customers Using Data
In this episode, Paul and Mike are joined by Jamie Fishman, an Experienced Consultant in West Monroe's Advanced Analytics practice, to talk about how organizations use Descriptive Analytics to better under their customers, including who they are, what behaviors they show, and what drives their experience. Jamie and Paul walk through the analytical analysis to begin segmenting customers based on the data that companies have about their customers and some of the challenges organizations have when trying to complete this type of analysis.
2017-11-13
00 min
This Is CX
Episode 18: The Enterprise Analytics Landscape for CX
In this episode, Mike is joined by Dan Magestro, Senior Manager in West Monroe Partners' Advanced Analytics practice, to talk about the Enterprise Analytics Landscape required to support data-driven CX. In our discussion, Dan walks us through some of the core components of the Enterprise Analytics Landscape, including the importance of having an articulated strategy around data and analytics within the organization, the right leadership and governance, and a foundational set of capabilities and technology to shift an organization towards a "data-driven" organization.
2017-11-06
00 min
This Is CX
Episode 17: CX, Data, and Analytics...Oh My!
In this episode, Paul and Mike introduce the first episode of our "Customer Experience and Data Analytics" series, in which we discuss some of the reasons why organizations are looking to leverage the data that they have to ultimately provide a better experience with more value to their customers. We discuss the three high-level types of analytics that organizations can use to deliver insights, including Descriptive, Predictive, and Prescriptive Analytics. We start off our episode by discussing the value (or maybe lack there of) in measuring customer experience through the use of emojis.
2017-11-01
00 min
Mike_Hagen
Mike on The 7th Floor (Deep Tech Set Mike 2015 - 08 - 20)
Watch this and other sets in high quality audio and video on YouTube: https://youtu.be/WbBbqvNYNpo?list=PLhT_kceYnTR7u0OewoJEyI-4XmBSaaqiB Deep Tech House music brought to you from the 7th floor. Thanks for listening! Please subscribe! Tracklist: Nicolas Duvoisin (2010) – Nice day (Yapacc Remix) [Fantastic Friends Recordings] Wade & ARTSLAVES (2014) – Dub Emotion (Original Mix) [Moan] Reelow (2014) – Possimposible (Emiliano Ferreyra Remix) [Kosmophono] MRI (2010) – Crusty (House Mix) [Resopal Schallware] Jose M. & TacoMan (2015) – Wine And Woods (Original Mix) [Trapez Ltd] Cuartero (2015) – Manipulated (Original Mix) [Hot Creations] Jay Lumen (2015) – Roots 88 (Original Mix) [Relief Records] Oscar L (2015) – Alors On Danse (Original Mix) [Suara] Tania Vulcano, Audiohe...
2015-10-18
59 min
Mike_Hagen
Mike on The 7th Floor (Very Deep Tech House Set Mike 2015 - 09 - 02)
Watch this and other sets in high quality audio and video on YouTube: https://youtu.be/fv_Dgr5uXt4?list=PLhT_kceYnTR7u0OewoJEyI-4XmBSaaqiB Deep Tech House music brought to you from the 7th floor. Thanks for listening! Please subscribe! Tracklist: René BreitBarth (2002) – Bespin (Original Mix) [Sub Static Records] Langenberg (2009) – Alternate Rhythm [Dessous Recordings] René BreitBarth (2002) – Tatooine (Original Mix) [Sub Static Records] Manuel De Lorenzi (2008) – Coconut (Original Mix) [8bit] Filur (2005) – You And I (Sono Remix) [Unofficial Release] dotSTRIPE (2013) – Thinking Of (Original Mix) [Sonett] Philip Bader, Nicone (2009) – El Mundo Es Un Folio (Original Mix) [Dantze] James Hutchison (2013?) – Mute (Original Mix) [Unofficial Release...
2015-10-18
55 min
The Outdoor Guys: Radio Podcast for the Sportsman Lifestyle
May 31, 2012: Dez Young (Host of "Upland Days with Dash and Dez" and author), Mike Hagen (President of KC Safari Club International)
Join Ken and Brian as they talk with tv host and author Dez Young about his new book about his famous Llewellin setter Dash. The also talk with Mike Hagen from the KC chapter of SCI.
2012-06-01
54 min