Shows
The Mindtools L&D PodcastLevel-up your LMS: How points and rewards drive behaviorCafes, restaurants and car washes all use points and rewards to drive behaviors. Can we do the same with our Learning Management Systems? In this week's episode of The Mindtools L&D Podcast, Incentli's Jeff Campbell speaks to Ross G and Ross D about: how digital currencies give LMS administrators levers they can pull to drive behavior the role of extrinsic and intrinsic motivation on learning the impact of branded swag on learner advocacy In 'What I Learned This Week', Ross D discussed GitHub commits (super fun to bet on!) For more from...
2026-02-2444 min
The Mindtools L&D PodcastThe insider secrets L&D pros want you to knowIf you're going in for surgery, make sure to get scheduled first thing. When you buy new clothes, wash them before you wear them. Never use a ceramic cup in a coffee shop. These are the kind of insider secrets that get shared on Reddit, and we thought it would be fun to ask the L&D community on LinkedIn to share a few of their own. And boy, did they have secrets to share! In this week's episode of The Mindtools L&D Podcast, Ross G and Cammy review the top responses...
2026-02-1738 min
The Mindtools L&D Podcast482 — Are organizations getting AI upskilling wrong?To help organizations reap the benefits of AI while meeting regulatory requirements, many L&D teams are rolling out AI skills programs. But how do we design these programs in a way that shapes consistent, compliant behaviors, while helping colleagues develop the judgment they need to navigate messy, real-world situations? In this week's episode of The Mindtools L&D Podcast, Ross D and Cammy are joined by Alyn Kinney, Senior Learning and Development Manager at T-Mobile, to discuss: how organizations are supporting AI skills development; the potential drawbacks of a top-down, skills-based approach; how to deliver pr...
2026-02-1036 min
The Mindtools L&D Podcast480 — Click 'Next' to acknowledgeFor most of us, compliance training is a regular feature of our working lives. Instead of inducing a mexican wave of eye-rolls, what can we do to design compliance training that has impact? In this week's episode of The Mindtools L&D Podcast, Gemma, Cammy and Layla discuss: Creating compliance-based learning experiences that change mindsets and behaviors; Meeting the needs of time-poor learners; How to measure the impact of compliance training. As mentioned, we do have plenty more thoughts on compliance training! Take a look through the resources on our Learning and Development Insights page....
2026-01-2737 min
The Mindtools L&D Podcast479 — So, you're new here?Induction programmes play a crucial role in shaping the way a new starter thinks and feels about an organization. In this week's episode of The Mindtools L&D Podcast, Ross D, Cammy and Claire discuss: what makes induction programmes different from other L&D initiatives; how an 'accomplishment framework' can help new starters (and learning designers!) break induction down into manageable chunks; how to measure the impact of induction programmes. Click here to download a free accomplishment framework template. In 'What I Learned This Week', Claire mentioned the Culross Moat Pit. Ca...
2026-01-2036 min
The Mindtools L&D Podcast478 — Navigating the fog of learning designLearning design work is often accompanied by various forms of uncertainty — ambiguous performance needs, vaguely defined scope, shifting stakeholder expectations... In his book The Instructional Designer's Guide to Project Management, Dr Guieswende Rouamba describes this condition as 'the fog of instructional design'. And he believes project management is the key to navigating it. In this week's episode of The Mindtools L&D Podcast, Dr Rouamba joins Ross D and Adria Maston, Head of PMO at Mindtools Kineo, to discuss: why he wrote the book, and why project management is a critical skill for learning des...
2026-01-1330 min
The Mindtools L&D Podcast477 — A Manager's Guide to Self-DevelopmentSince its first release in 1978, A Manager's Guide to Self-Development has been one of the go-to texts for new and aspiring managers. Now in its seventh edition, authors Mike Pedler and Joan Keevil join Gemma and Ross G to discuss: why self-development is so key to a manager's capabilities what has changed since the first edition of the book as published (hat tip to Michelle Ockers for this question) some of our favorite exercises from the book, to help us develop as managers. A Manager's Guide to Self-Development by Mike Pedler, John Burgoyne, Tom Boydell, Joan Keevill...
2026-01-0637 min
The Mindtools L&D PodcastChristmas Special: Die Hard on an LMSYippee-ki-yay, Christmas Turkeys! In our final episode of The Mindtools L&D Podcast for 2025, the gang are climbing to the top of Nakatomi Plaza: foiling a criminal plot and solving L&D challenges as we go. We answer: What rule exists at work that, if broken, would have the biggest impact on performance? (Tony) What should L&D pros be stealing to maximise their impact this Christmas? (Heinrich) What advice would you give an L&D professional as they plan for 2026? (Marco) What do we need to let go of in L&D? (Hans Gruber) ...
2025-12-2332 min
The Mindtools L&D PodcastIs self-directed learning a myth?The promise of self-directed learning is that employees will take charge of their own development, if we only create the environment for them to do so. But does this actually happen? In this week's episode of The Mindtools L&D Podcast, Mindtools Kineo Head of Product Daniel Potter joins Ross G and Gemma to discuss self-directed learning, with a focus on: what self-directed learning journeys look like how motivation is different for mandatory vs self-directed learning how our approach to learning design needs to align with learner motivation. During the discussion, Gemma referenced self-determination theory.
2025-12-1632 min
The Mindtools L&D PodcastSo long 2025, what's hot for 2026?What a year it was! In this week's episode of The Mindtools L&D Podcast, HowNow's Nelson Sivalingam joins Ross G and Ross D to reflect on 2025 and look to emerging trends in 2026. We discuss: AI (obviously) and how it's evolving the rise of instructor-led training how market consolidation is changing the choice of suppliers for L&D leaders. During the discussion, Ross G referenced a number of new stories: Only 22% of organizations have a visible AI strategy Three in five workers say they use unapproved AI tools at work 95% of organizations see no measurable return...
2025-12-1041 min
The Mindtools L&D PodcastLearning at LV=How do you run an organization-wide learning function with just two people? At LV=, that's the main focus for Talent, Learning and Development Partner Rob Foster. This week on The Mindtools L&D Podcast, Rob joins Claire and Ross G to discuss: how building relationships throughout the organization helps support induction, mentoring and reverse mentoring programs how internal champions expand the impact of digital resources (like Mindtools!) advice for teams working on a similarly small scale. In 'What I Learned This Week', Ross discussed the structure of Taylor Swift's 'The Fate of Ophelia'. ...
2025-12-0230 min
The Mindtools L&D Podcast472 — Delivering business valueThe L&D industry has always talked about 'business value' as an elusive concept. Now, a new book from Laura Overton and Michelle Ockers, The L&D Leader: Principles and Practice for Delivering Business Value, articulates what that looks like in practice. This week on The Mindtools L&D Podcast, they join Ross D and Dr Anna to discuss: how L&D teams can transition through different stages of maturity the role of data in shaping business value the role of community and where to find it in the post-Twitter world. The book, The L...
2025-11-2541 min
The Mindtools L&D Podcast471 — A long-term view on learningIn many organizations, not least within L&D, urgent and important short-term challenges often crowd out the bigger picture. So, how do we step back and take the long view? In this week's episode, Ross D and Claire are joined by Nina Bressler, founder of Reimagined Value, to discuss: Nina's background and what she means by the term 'societal learning' How to work with business stakeholders to help them decide what to focus on How to measure the impact of long-term initiatives. To find out more about Nina's work, check out Reimagined Value. ...
2025-11-1838 min
The Mindtools L&D Podcast470 — AI in L&D: The Race for ImpactSince the launch of ChatGPT in November 2022, Donald Taylor and Eglė Vinauskaitė have released four reports exploring L&D's use of AI. In this week's episode, Don joins Ross D to discuss the latest report — AI in L&D: The Race for Impact. We cover: What's changed over the last three years, and why we're at an inflection point How L&D's use of AI has slowly matured over time, evolving into more sophisticated use cases A vision for the future of L&D, beyond content-creation. You can download a copy of the full report here...
2025-11-1134 min
The Mindtools L&D Podcast469 — How businesses can hold on to their best peopleIn his book Targeting Turnover, Dick Finnegan argues that, as the global population ages and more people enter retirement, it is imperative for organizations to retain the talent they already have. In this week's episode, Dick joins Claire and Cammy to discuss: Why turnover is a problem for businesses The strategies organizations can deploy to reduce turnover The impact this might have on the L&D industry. You can pick up a copy of Targeting Turnover here. For more from Mindtools and Kineo, visit mindtools.com. There, you'll also find details of our new...
2025-11-0427 min
The Mindtools L&D Podcast468 — What can L&D learn from product management? (Rebroadcast)Hello listeners! No new episode this week, but we wanted to take the opportunity to revisit our 2021 'documentary special' on product management. It took a lot more work than our usual roundtable format, but we think it paid off. ;) To make this episode, we spoke to Myles Runham, Sukh Pabial, Danny Seals, and Gemma Paterson, discussing: what product management is what L&D can learn from product management what 'the product' is in L&D - is it L&D itself? For more from Mindtools and Kineo, visit mindtools.com. There, you'll also fin...
2025-10-2835 min
The Mindtools L&D Podcast467 — Decisions, decisions, decisions... by AI?When Dr Anna Barnett, Ross Garner and Ross Dickie discussed the role of empathy in decision-making in Episode 463, they started to ponder the role that AI plays in our decisions. In this week's episode, Ross Garner, Anna and Gemma return to the topic of smart decisions to continue that conversation. We discuss: The impact AI is having on our decisions and decision-making processes The pros and cons of using AI to help us make decisions How we might use AI to make more effective decisions. In 'What I Learned This Week', Anna recommended using the...
2025-10-2140 min
The Mindtools L&D Podcast466 — What L&D should (and shouldn't) be doing with AIAccording to Donald Taylor and Egle Vinauskaitė's recent AI in L&D: The Race for Impact report, 'creating learning content' and 'learning design tasks' remain the primary use cases for AI in learning and development. But should they be? In this week's episode of The Mindtools L&D Podcast, L&D consultant Heidi Kirby joins Ross D and Claire to discuss: the obvious appeal of using AI to scale learning content; why Heidi believes outsourcing development to AI is a mistake; what L&D could or should be using AI for, if not content generation.
2025-10-1430 min
The Mindtools L&D PodcastThe business impact of play at workAll children play but, over time, that instinct goes away. We don't lose it, we don't forget. Instead, we get taught to stop. For author and toy designer Cas Holman, that's a problem. With a very real impact on business performance. In this week's episode of The Mindtools L&D Podcast, Cas joins Ross G and Gemma to discuss: how traditional workplaces surpress play the business benefits of play at work how to encourage play when your organization won't tolerate it. You can find out more about Cas and her book Playfulness at...
2025-10-0741 min
The Mindtools L&D PodcastOrder taker to strategic business partnerWhy does L&D so often feel like the drive-thru window of requests—'one leadership program, hold the ROI please'? As L&D professionals, it's not who we understand ourselves to be. So how can we flip the script so that we're seen and treated as strategic business partners? In this week's episode of The Mindtools L&D Podcast, we're joined by Jess Almlie, author of "Order taker no more!" We discuss: What keeps us stuck in an order taker role? What are the foundations of great strategic business partnering? What might a move in...
2025-09-3040 min
The Mindtools L&D PodcastThe empathy problem: Balancing emotion in decision-makingDecision-making is a key aspect of being a manager, and a complex mix of skills, experiences, judgments and instincts. So how do you help your managers make smarter decisions at work? In this week's episode of The Mindtools L&D Podcast, our own Dr Anna Barnett reveals insights from our new report 'The empathy problem: Balancing emotion in decision-making', part of our Building Better Managers series. We discuss: Whether managers are more inclined to delegate difficult tasks than those they think will be achieved Why too much empathy is a problem in decision-making How...
2025-09-2340 min
The Mindtools L&D PodcastUmbrage over troubled water: Disputing last week's episodeLast week on The Mindtools L&D Podcast, L&D Detective Kevin M Yates joined Ross D and Dr Anna to talk about isolating the impact of training at work. When listening back, Ross G took umbrage at some of the claims made by his Mindtools colleagues and so, this week, we re-litigate! We discuss: Are control groups really worth it? How else can you measure impact? Why Dr Anna thinks learning NEVER leads (directly) to business impact To find out how Mindtools can help you measure the business impact of your learning, despite what...
2025-09-1538 min
The Mindtools L&D PodcastIt takes a village: Isolating training's impactIs it up to the humble L&D pro to change people's behavior at work? Or is it up to everyone? In this week's episode of The Mindtools L&D Podcast, return guest Kevin M. Yates (aka The L&D Detective) speaks to Anna and Ross D about: How to isolate the impact of training at work What other factors influence performance How L&D pros can demonstrate the value of their roles. You can find out more about Kevin's work at kevinmyates.com For more from Mindtools and Kineo, visit mindtools.com. Th...
2025-09-0936 min
The Mindtools L&D Podcast454 — Designing learning experiences that feel authenticIf we want to motivate learners to engage with an experience, it stands to reason that we need to present that experience in a way feels authentic and relatable to them. But what are the limits to authenticity in the workplace? And are some of the conventions of learning design at odds with authentic communication? This week on The Mindtools L&D Podcast, Kineo's Matt Mella joins Ross D and Claire to discuss: What 'authenticity' looks like in the context of learning design Why it's important, and how to design with authenticity in mind How Mindtools a...
2025-07-2233 min
The Mindtools L&D PodcastWhat's your e-learning P(doom)?If you spend any time scrolling LinkedIn, attending L&D conferences, or listening to industry podcasts, it might seem like AI is about to usher in the end of e-learning as we know it. But is e-learning really dying, or is it just evolving? This week on The Mindtools L&D Podcast, Kineo's Cammy Bean joins Ross D and Ross G to discuss: The probability that AI will bring about the e-learning-pocalypse How the work of learning designers might change over the coming years The risks L&D needs to consider as they incoporate AI tools i...
2025-07-1535 min