Shows
BPM360 Podcast - Covering Every AngleFrom Pools to Pinkpop to Process Mining: Wrapping Up BPM360 Season 3 in Style In this sizzling summer finale of BPM360 – Covering Every Angle, Caspar and Russell take a reflective and witty journey through the highlights of Season 3. What began with pool-cleaning confessions and festival weather banter quickly turned into a deep dive into process thinking, change facilitation, and agentic AI. 🧩 Key Takeaways from Season 3: Human-Centric BPM with Mirko Kloppenburg: Empathy, trust, and process models as cultural drivers—on the road and in the boardroom.Academic Legends: From the origin of process mining with Wil van der Aalst to enterprise architecture with Prof. Scheruhn, this seaso...2025-07-0833 min
New Process Podcast#65 DE - Prozesse 24/7 – Wie Urlaub, Ironman und Prozessdenken zusammenpassen — mit Henrik Niedieck von Lumics ConsultingIn dieser Episode spreche ich mit Henrik Niedieck darüber, was es wirklich bedeutet, Prozesse rund um die Uhr zu leben – beruflich, privat und sogar im Urlaub. Wir erkunden, wie aus prozessorientiertem Denken eine Haltung wird, die nicht nur die Arbeit, sondern auch den Blick auf die Welt prägt – selbst vom Strandkorb aus. Heute zu Gast:Henrik Niedieck Henrik ist Principal bei Lumics Consulting – einem Joint Venture von McKinsey & Company und Lufthansa Technik. Seit über zehn Jahren begleitet er Organisationen bei der Transformation ihrer Strukturen und Prozesse – mit Lean-Methoden...2025-06-1834 min
New Process Podcast#65 EN - Processes 24/7 – How Vacation, Ironman, and Process Thinking Fit Together — with Henrik Niedieck from Lumics ConsultingIn this episode, I’m talking to Henrik Niedieck about what it truly means to live processes 24/7 – professionally, personally, and even during vacation. We explore how process thinking becomes a mindset that shapes not only your work but the way you see the world – even from a beach chair.Today’s Guest:Henrik NiedieckHenrik is a Principal at Lumics Consulting – a joint venture between McKinsey & Company and Lufthansa Technik. For more than ten years, he has been supporting organizations in transforming their structures and processes using Lean methods and human...2025-06-1834 min
New Process Podcast#64 EN - Your Path to a Process-Driven OrganizationIn this episode, I share how to take your first steps toward building a truly process-driven organization. Whether you’re just starting with BPM or looking for a fresh perspective, this episode will help you gain clarity and momentum.For the second time, this episode is not only available in English but also in German! 🚀You’ll learn:Why processes only work when they have a clear and inspiring purposeHow a shared process language creates clarity and alignmentWhich roles are essential to truly bring processes to lifeWhy simple, intuitive models are key to genu...2025-05-2239 min
New Process Podcast#64 DE - Dein Weg zur prozessorientierten OrganisationIn dieser Episode zeige ich dir, wie du die ersten Schritte auf dem Weg zu einer wirklich prozessorientierten Organisation gehen kannst. Egal, ob du gerade erst mit BPM startest oder einen neuen Impuls suchst – diese Folge hilft dir, Klarheit zu gewinnen und ins Handeln zu kommen. Du erfährst: Warum Prozesse nur funktionieren, wenn sie einen klaren und inspirierenden Purpose habenWie eine gemeinsame Prozesssprache für Klarheit und Ausrichtung sorgtWelche Rollen notwendig sind, um Prozesse wirklich lebendig werden zu lassenWarum einfache, intuitive Modelle der Schlüssel zu echter Beteiligung sindWie dir die BPM Roadmap hilft...2025-05-2239 min
New Process Podcast#63 - Successful Architecture Implementation — with Roland Woldt#63 Get on this flight with Roland Woldt to learn more about Successful Architecture Implementation.In this episode, I'm talking to Roland Woldt about his new book “Successful Architecture Implementation”. The book is a holistic guide on how to successfully run your Enterprise Architecture — or as I would call it — Business Process Management implementation project. Today’s Guest: Roland Woldt Roland is a BPM, process mining, and transformation consultant, podcast host, and author. Roland has an impressive track record of more than 25 years in the BPM space. He worked as a co...2025-04-0939 min
New Process Podcast#62 EN - State of New Process 2025#62 EN - In this episode, I’m providing an overview of the current State of New Process in 2025. I’m recapping on what New Process really is, its latest developments, and how it can be used to build a process-driven organization.For the first time ever, this episode is not only available in English but also in German! If you prefer listening to the German edition, just switch to the other episode.You’ll learn:What New Process actually is and where we are with it in 2025How you can get people excite...2025-03-1244 min
New Process Podcast#62 DE - State of New Process 2025#62 DE - In dieser Episode gebe ich einen Überblick über den aktuellen Stand von New Process im Jahr 2025. Ich fasse zusammen, was New Process wirklich ist, welche neuesten Entwicklungen es gibt und wie es genutzt werden kann, um eine prozessorientierte Organisation aufzubauen.Zum ersten Mal ist diese Episode nicht nur auf Englisch, sondern auch auf Deutsch verfügbar! Falls du dennoch lieber die englische Version hören möchtest, wechsle einfach zur anderen Episode.Du erfährst:Was New Process eigentlich ist und wo wir im Jahr 2025 damit stehenWie du Menschen für Prozesse begeist...2025-03-1243 min
New Process Podcast#61 - Transforming organizations with the Viable System Model — with Dr. Martin Pfiffner#61 Learn more about how the Viable System Model can be used to transform an organization. - And how this can be implemented into BPM.In this episode, I'm talking to Dr. Martin Pfiffner about the Viable System Model (VSM). A model, which focuses on the third dimension of organizing: the communication and steering. This perspective is super interesting for us as process people and there are some interesting aspects, how we can implement the learnings into processes.Today’s Guest:Dr. Martin Pfiffner Martin studied at the Uni...2025-02-1246 min
BPM360 Podcast - Covering Every AngleBPM: From Process to People – A Human-Centric Perspective with Mirko KloppenburgIn this engaging episode of BPM360 Covering Every Angle, Caspar and Russell sit down with Mirko Kloppenburg, a renowned advocate for human-centric process management and the host of his own BPM-related podcast. The conversation dives deep into the human side of BPM, exploring how understanding emotions, fostering transparency, and inspiring collaboration can transform process management. Mirko shares his personal journey into BPM, starting with an internship at Lufthansa Cargo, and reveals how pivotal moments in his career shaped his people-first approach to processes.From discussing the importance of involving employees in process initiatives to reflecting on the...2025-01-2754 min
New Process Podcast#60 - Top BPM Topics 2025#60 In this episode, I’m sharing the results of the New Process Survey with you. More than 100 members of the New Process Community posted what they have on their list for 2025. I’ve read every single answer and categorized it to identify the top BPM topics 2025 for you.Today’s Guests:But I will not only share the results of the survey with you, I’ve also asked some BPM Creators and Thought Leaders to share their top BPM topics with us:Caspar Jans and Russell Gumersall from the BPM360 PodcastDaniel Matka, Matus Ma...2025-01-0851 min
New Process PodcastHow BPM can prevent burnout with Yevgen Bogodistov#59 Let’s think about the important topic of burnout and what we can do from a BPM perspective to prevent it.In this episode, I'm talking to Prof. Dr. Yevgen Bogodistov about the important topic of burnout prevention. Yevgen has spent many years researching how BPM can help prevent burnout. This fits perfectly with the human-centric approach to BPM. He mentions that if we listen to the feelings of the people working in the process as early as possible, we can minimize the stress level of their daily work, which can prevent burnout at an ear...2024-12-111h 13
Die Prozess PhilosophenHype oder Realität? #BPM-TrendsFolge 26
In der 26. Folge von "Die Prozessphilosophen" diskutieren wir – Matúš, Christoph und Daniel – die prognostizierten Trends im Business Process Management (BPM) für das Jahr 2024 und ziehen Bilanz, welche davon tatsächlich eingetreten sind. Ausgehend von einer Umfrage unseres Kollegen Mirko Kloppenburg analysieren wir die Top-Themen wie "Inspire People for Processes", "Process Mining" und den Einsatz von Künstlicher Intelligenz im BPM. Dabei hinterfragen wir kritisch, ob diese Trends wirklich die Branche geprägt haben oder ob sie eher wiederkehrende Schlagworte sind. Wir teilen unsere persönlichen Erfahrungen aus dem vergangenen Jahr, sprechen über die Herausforderungen bei der Implementierung neuer Tools...2024-11-2842 min
New Process PodcastLufthansa's leading approach to BPM with Jöran Glüsen from Lufthansa Group#058 Explore Lufthansa’s cutting-edge BPM strategy with Jöran Glüsen from Lufthansa Group. Discover the WHY and HOW behind their success, insights into AI and Process Mining, and expert tips for a more human-centric approach.In this episode, I’m talking to Jöran Glüsen from Lufthansa Group to explore Lufthansa’s leading approach to BPM. This episode is one of the rare case studies of a really mature BPM approach. A must-listen to episode for everyone interested in BPM. Today’s Guest: Jöran Glüsen Jöran is Hea...2024-11-2749 min
New Process PodcastBPM meets Psychology with Leona Holzbecher#057 Let’s talk about the importance of listening to the human needs in BPM.In this episode, I'm talking to Leona Holzbecher again. After the last episode with her where we talked about different generations in BPM and the New Process Conference where she was one of the speakers, it was clear to me that I had to invite her back for the New Process Podcast. As a psychologist, Leona knows best about the human-centric approach and how a deeper understanding of our emotional responses to processes can help us manage them better. We l...2024-11-131h 00
QM-Impulse - Der QM-PodcastDas emotionale "Wofür" hinter jedem ProzessMirko Kloppenburg verwendet sein langjähriges Wissen über Prozesse bei der Lufthansa, um seinen Kunden eine sinnvolle Herangehensweise an Prozesse zu vermitteln. Zu diesem Zweck hat er einen Prozesslebenszyklus entwickelt, den wir in dieser Episode detailliert besprechen. Freue Dich auf praxisnahe Impulse für Deine Prozesse. Vernetze Dich gerne mit Mirko und mir auf LinkedIn: 👋 Mirko Kloppenburg: https://tinyurl.com/LinkedIn-MirkoKloppenburg 🖖 Stephan Joseph: https://tinyurl.com/LinkedIn-Stephan Verweise aus dieser Episode: 🕸️Website von Mirko: https://newprocesslab.com 🖼️ Hier findest Du auch das Bild zum New Process...2024-10-151h 09QM-Impulse - Der QM-PodcastDas emotionale "Wofür" hinter jedem ProzessMirko Kloppenburg verwendet sein langjähriges Wissen über Prozesse bei der Lufthansa, um seinen Kunden eine sinnvolle Herangehensweise an Prozesse zu vermitteln. Zu diesem Zweck hat er einen Prozesslebenszyklus entwickelt, den wir in dieser Episode detailliert besprechen. Freue Dich auf praxisnahe Impulse für Deine Prozesse. Vernetze Dich gerne mit Mirko und mir auf LinkedIn: 👋 Mirko Kloppenburg: https://tinyurl.com/LinkedIn-MirkoKloppenburg 🖖 Stephan Joseph: https://tinyurl.com/LinkedIn-Stephan Verweise aus dieser Episode: 🕸️Website von Mirko: https://newprocesslab.com 🖼️ Hier findest Du auch das Bild zum New Process...2024-10-151h 09
New Process PodcastBoost employee engagement with interactive management systems with Carsten Behrens#056 Let's talk about interactive management systems and why it should be given more attention.In this episode I'm talking to Carsten Behrens about interactive management systems and why they can be a real game changer for employee engagement instead of centralized BPM systems. We also delve into the world of Q.Wiki and what has happened since the last podcast interview in 2022. The tool has grown and there are some interesting new features - related to AI, of course - so tune in to hear more about that.Today’s G...2024-10-0935 min
Modell Aachen InsightsCarsten's Corner Folge 13: Human-centric Prozessmanagement – Der Schlüssel zum Erfolg?
In dieser spannenden Folge von Carsten's Corner spricht Carsten Behrens mit Mirko Kloppenburg, dem Gründer von NewProcessLab.com und langjährigem Business Process Management Expert bei Lufthansa Technik. Gemeinsam beleuchten sie die Bedeutung von human-centric Prozessen und wie Emotionalisierung und New Work das Prozessmanagement revolutionieren können. Mirko teilt seine Erfahrungen und erklärt, wie Unternehmen durch eine menschenzentrierte Herangehensweise nicht nur effizientere, sondern auch nachhaltigere Prozesse gestalten können.
Lass dich inspirieren von den neuesten Ideen, wie man BPM lebendig und emotional gestaltet, und erhalte wertvolle Tipps, um das Prozessmanagement in deiner Organisation zu verbessern!
Show Notes:
2024-09-2627 min
New Process Podcast2 BPM Nerds on Tools, AI & Humans with Martin Holling#055 Just two BPM nerds talking about nerdy BPM stuffIn this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, and so on.Today’s Guests:Martin HollingMartin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He...2024-09-111h 02
New Process PodcastHow to rethink processes with your hands with Martin Hochreiter and Tobias Zucali from mkrz lab#054 Let’s get from doing to thinking!In this episode, I'm talking to Martin Hochreiter and Tobias Zucali, the founders of “mkrz lab” that gets people to think with their hands. Their focus is on prototyping to discover new solutions and improve processes in teams and organizations through their methodology and hands-on activities. We discover some interesting connections to the New Process Life Cycle.We also talk about body prototyping and physical artefacts and how they can be used to really find answers to tough questions.Today’s Guests...2024-08-1451 min
New Process PodcastHow to create a good Process Culture with Amelie Langenstein#053 Let’s find out what a Process Culture is and how to develop a good Process Culture in your organizationIn this episode, I'm talking to Amelie Langenstein about Process Culture. Having just completed her master's thesis on the subject, Amelie shares her in-depth knowledge with us. We explore what Process or BPM Culture is and what a model for it looks like. Amelie also explains how to create a good Process Culture and we delve into the key values that have a positive impact on Process Culture. She highlights the most difficult challenges organizations fac...2024-07-1050 minDie Prozess PhilosophenHeiße Diskussion - Human Centric BPM??Folge 5
Bleibt verbunden:
Abonniert unseren Podcast auf Spotify, Apple Podcasts, Google Podcasts, uvm.
Folgt uns auf LinkedIn für die neuesten Updates
Matúš: https://www.linkedin.com/in/matusmala/
Daniel: http://https://www.linkedin.com/in/danielmatka/
Christoph: https://www.linkedin.com/in/christoph-piller-0a1687145/
**Shout-Out an **
Mirko Kloppenburg: https://www.linkedin.com/in/mirkokloppenburg/
Process Pitch: https://www.linkedin.com/company/processpitch/2024-06-3045 min
New Process PodcastState of New Process 2024#052 Let's recap New Process after 2 years and give an outlook on the upcoming episodes. Intro: In this solo episode, I’m reflecting on the current State of New Process in 2024 after two years of the New Process Podcast. So much has happened in that time, and there have been fascinating episodes that have made the New Process Lifecycle more complete. Let's take a more comprehensive look at the lifecycle with all its phases and the New Process principles. And at the end, I will give you a preview of what will change in the...2024-06-1238 min
New Process PodcastA journey to process-orientation with Lars Müller from Lufthansa Technik#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa TechnikIn this episode, I’m talking to Lars Müller. Lars is one of the most advanced and well-experienced Process Architects I have ever met. He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years. They have built up a team of ten process architects over the past few years with a human-centric approach. What were the lessons learned? Where do they want to improve? Let's take a l...2024-05-0838 min
New Process PodcastWhy are we here? LIVE — with Michael Bögle from Lufthansa Technik recorded at New Process Conference 2024#050 Answering this question on multiple levels live at the New Process Conference.In this episode, I'm talking to Michael Bögle about the question “Why are we here?”. It's a super special episode because it's not only the 50th episode of the New Process Podcast, but also the first live podcast recorded at the New Process Conference!We take a look at this question on several levels — from the location, to the conference, to our personal purpose in life.Today’s Guest:Michael BögleHe is Senior Dir...2024-04-2425 min
New Process PodcastHow Bonitasoft supports you to rethink processes with Charles Souillard#049 Let's explore Bonitasoft's approach to revolutionizing process automation.In this episode, I’m talking to Charles Souillard, CEO and Co-Founder of Bonitasoft. It’s a BPM tool with a focus on flexibility and user engagement in process automation. We describe its core features, including visual process modeling and analytics, designed for a wide range of users. The discussion also covers how Bonitasoft facilitates user involvement in process optimization and supports the disruption of established processes. Additionally, we look at the trends in the BPM market and what Bonitasoft plans for its future development. Charles also gives...2024-04-1041 min
New Process PodcastHow to inspire different generations for processes with Leona Holzbecher#048 Let's consider the different generations in terms of processes.In this episode, I'm talking to Leona Holzbecher about how different generations influence change and transformation. We take a deep dive into the categorization of the different generations and look for stereotypical characteristics that can lead to conflict. How can this diversity be used to get people excited about processes? And how can we inspire different generations for processes? Let's find out… Today’s Guest:Leona Holzbecher Leona is a psychologist and systemic coach and has jus...2024-03-2749 min
New Process PodcastHow ShiftX supports you to rethink processes#047 Let’s find out how the tool ShiftX with a human-centric approach and its own notation can help to rethink processes!In this episode I'm talking to Eigil Sagafos about the BPM tool ShiftX that he and his colleagues are developing. Eigil explains what the ShiftX philosophy is and what it looks like.He points out why it has a completely unique notation and how he thinks ShiftX helps get people excited about processes.Eigil also ends with a really cool offer for the New Process community....2024-03-1356 min
New Process PodcastUnlock the power of human connection with Julia von Winterfeldt from SOULWORX#046 Let’s focus on the human-centric aspect (again)!In this episode, it's all about getting human-centric. I’m talking to Julia von Winterfeldt about the power of human connection and the principles and methods she uses to unlock it. We also discuss how to discover and live one's purpose to increase satisfaction and self-efficacy. Of course, we combine her experiences and recommendations with the human-centric BPM approach. I learned a lot from her program, and I'm sure you'll have some "aha" moments in this episode as well. Today’s Guest2024-02-2855 min
New Process PodcastHow to develop a digital mindset with Julian Knorr#045 Let's take a deep dive into the topic of digital mindset.In this episode, I'm talking to Julian Knorr about digital mindset and how to analyze and develop it. We take a look at the "mindset navigator" he invented with his company ONESTOPTRANSFORMATION AG. He explains how it works and the different ways to use it. Of course, we set in relation to BPM in general and for a specific business process in particular. Julian also has an offer for the New Process Community. Today’s Guest:...2024-02-1435 min