Shows
PYMNTS PodcastAI Agents Start Shopping and Payments Firms AdaptFIS’ Mladen Vladic discusses why future-ready payments infrastructure is important as AI agents begin to search, negotiate and transact.
2026-02-2615 min
Tearsheet Podcast: Exploring Financial Services TogetherHow FIS is helping financial institutions evolve loyalty beyond rewardsFinancial institutions are rethinking loyalty at a critical moment. Credit card spending sits at record highs, but economic uncertainty looms. For banks aiming to stay relevant, loyalty can no longer be an afterthought – it needs to be embedded into every customer experience from the start.
At FIS's Emerald 2025 conference in Orlando, Mladen Vladic, general manager of loyalty services at FIS, sat down to discuss how the loyalty industry is evolving beyond traditional card-based rewards. His central argument: Financial institutions need to shift from chasing share of wallet to capturing share of mind first.
2025-12-1814 minTearsheet Podcast: Exploring financial services togetherHow FIS is helping financial institutions evolve loyalty beyond rewardsFinancial institutions are rethinking loyalty at a critical moment. Credit card spending sits at record highs, but economic uncertainty looms. For banks aiming to stay relevant, loyalty can no longer be an afterthought – it needs to be embedded into every customer experience from the start.
At FIS's Emerald 2025 conference in Orlando, Mladen Vladic, general manager of loyalty services at FIS, sat down to discuss how the loyalty industry is evolving beyond traditional card-based rewards. His central argument: Financial institutions need to shift from chasing share of wallet to capturing share of mind first.
2025-12-1814 min
Leaders in Customer Loyalty, Powered by Loyalty360#426: Leaders in Customer Loyalty: Industry Voices Featuring Mladen Vladic, Head of Products and Services for Loyalty at FISSend a textLoyalty programs are undergoing a transformation, driven by shifting consumer expectations, technological advancements, and an increased focus on delivering real value. As brands navigate this evolving landscape, they’re making bold moves to refine, reinvent, and, in some cases, completely overhaul their loyalty strategies. In this installment of Leaders in Customer Loyalty: Industry Voices, we sit down with Mladen Vladic, Head of Products and Services for Loyalty at FIS, to discuss what’s driving this industry-wide shift. From the growing emphasis on non-transactional rewards to the role of AI in shaping personalized custo...
2025-03-1129 min
Leaders in Customer Loyalty, Powered by Loyalty360Loyalty360 Loyalty Live | Mladen Vladic, FISSend a textMark Johnson, CEO of Loyalty360, spoke with Mladen Vladic, General Manager, FIS Loyalty Engagement Solutions, about looking at the holistic enterprise value of the consumer, the value in looking inside the organization to determine friction at touchpoints, and the challenges and opportunities in customer loyalty in the year ahead.
2024-03-0524 min
Financial FuturesKeeping customers loyal with modern rewardsTime is the nemesis of the rewards program. Because as society's taste for streamlined processes has grown, the long minutes spent signing up for cards at checkouts and remembering logins online have become decidedly more inconvenient. However, those clunky loyalty program processes will soon be a thing of the past thanks to a very modern rewards solution, underpinned by tokenization and fuelled by superior data collection, making its way into the mainstream. In this episode of Financial Futures, we learn all about the future of loyalty and rewards programs and how these solutions are working f...
2023-03-2129 minLeaders in Customer Loyalty, Powered by Loyalty360Loyalty360 Loyalty Live | Mladen Vladic, FISSend a textLoyalty360's Mark Johnson interviews Mladen Vladic, FIS, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
2023-01-0519 min
DCA Commerce CodeEpisode 130: Did Mobile Banking Boom in the Pandemic?This week on Commerce Code we speak with Mladen Vladic, General Manager of Loyalty Services at FIS, as a Part Two to last week's episode. Last week, we talked about cryptocurrencies and rewards points, and this week we are turning to mobile banking. Did mobile banking boom in the pandemic, and what does that mean for the future of digital commerce?
2022-09-1321 minDCA Commerce CodeEpisode 129: Crypto After the CrashThis week on Commerce Code we speak with Mladen Vladic, General Manager of Loyalty Services at FIS. We look back at a wild year for crypto after speaking with Mladen on episode 60, and look forward to what's ahead for cryptocurrencies, customers and banks. We also catch up on another alternative currency with a lot of fans these days: pay-with-points, an area where Mladen has lots of experience.
2022-09-0720 minDCA Commerce CodeEpisode 60: Cryptocurrency: Finally Coming to a Bank Near YouThis week on Commerce Code we speak with Mladen Vladic, General Manager of Loyalty Services at FIS, about the future of crypto-currency, what will happen next with alternative currencies and how bitcoin may soon be coming to a bank near you.
2021-05-0714 minDCA Commerce CodeEpisode 5: If Cash is King, Why Are Loyalty Points The New Super Currency?From the US, the World's Largest Economy, FIS General Manager of Loyalty Services, Mladen Vladic, Shares Insights on How Cash is Not King During Covid 19.
2020-04-1716 min