Shows
Elevating Brick & MortarSeason 2 Recap: From AI to Robotics, The Future is Already HereIn Season 2 of Elevating Brick and Mortar, many interviews discussed tech advancements that elevate the customer experience. Today we’re recapping how digital experiences in a physical space make time in a store better. From AI to robotics to drones, all improve operations and deliver a human touch in areas where it matters - customer service.TIMESTAMPS01:35 – John Ludlow addresses labor shortage challenges04:43 – Kirk Beaudoin describes the bleeding edge of innovation10:06 – Mike Guinan on restaurant innovations12:49 – Mark Warren is skeptical of AI in childcare15:09 – Deena McKinley doesn’t think AI is a...2023-08-3032 minElevating Brick & MortarDefending the Castle with Facilities with Morgan Seghin, Facilities Manager for SwarovskiWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Morgan Seghin, Facilities Manager for Swarovski. Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.In this episode, Morgan discusses managing fac...2023-04-2635 min