Shows
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073In this podcast episode, Natalia Andreeva and Kaelon Russell of 15Five share their journey of building a digital customer success program from the ground up. They discuss their approach to content strategy, onboarding experiments, user health scoring, and the importance of cross-functional collaboration, highlighting how they integrate human and digital interactions to optimize customer engagement and business outcomes.Chapters:00:00:00 - Intro00:05:19 - From accidental CrossFit owner to digital CS leader00:06:22 - Defining digital customer success today00:10:54 - The birth of 15Five’s digital CS program00:13:15 - Content’s role in digital CS succ...2024-10-0852 min
@MriyaReport news from Ukraine & replays of guests you might have missed or want to listen to again.Anniversary Marathon Part One - Friday, 24 February 2023Upon the anniversary of the full scale invasion, from Midnight Kyiv time onwards the Mriya Report crew reflected upon one year of war and welcomed a series of guests & regular speakers beginning at 01:00 a.m. Kyiv time. This is the recording in three parts.
Time stamps:
00:04:04 Gen. Mick Ryan - Major General (Retd), Australian Army Strategist, Leader and Author (@warinthefuture on Twitter)
01:04:15 Nuno Felix - Former Portuguese Army Special Operations NCO, expert consultant & interested in politics and war (@Felix_Nuno on Twitter)
01:12:46 Kyle Parker - Chief of Staff at...2023-04-1611h 53