Shows
The Ops Authority298. Operations Behind Live Events with Shay WheatEvents are more than just experiences; they're pressure cookers where every operational decision converges at once. In this episode of The Ops Authority Podcast, I'm joined by event producer Shay Wheat to explore the operations behind live events that most people never see. From reverse engineering strategy to leveraging AI, Shay shares the systems that support high-stakes events without burning out the operators holding them together. Whether you're managing your first summit or producing your fiftieth conference, this episode will transform how you think about event operations. For full show notes, check out www.TheOpsAuthority.com/podcast/298N...
2026-02-1844 min
Empowered Business101: Digital Shop Success: How Natalie Gingrich Made $20K from Content She Already HadThis episode of the Empowered Business Podcast is all about turning hidden content into serious cash flow.I’m sitting down with my longtime friend and peer, Natalie Gingrich, founder of The Ops Authority and creator of the Director of Operations certification. Natalie used the system I teach in the Digital Shop Experience to pull content out of her Google Drive and launch a brand-new shop that generated over $20,000 right out of the gate. Her story proves that your digital “dust collectors” can become powerful revenue streams when you package and sell them the right way.If y...
2025-09-251h 00The Ops Authority283. How Natalie found her business besties and a BTS of their 8 year MastermindWhat happens when four women commit to growing and rising together through eight years of life and leadership? A whole lot of laughs, lessons, and legacy. I sat down with Kate, Kelly Snyder, and Erin Chase, my closest friends and the core of what has become an unshakable mastermind carefully built over the past 8 years. We're sharing the messy beginnings, the sacred rituals, and the behind-the-scenes moments that shaped a group that has lasted nearly a decade. From ugly cries to business breakthroughs, this is the real story of how we've built a container that's helped us thrive in...
2025-07-091h 10
The Live Free Podcast with Micala Quinn312. State of the Union with Natalie Gingrich (Part 2)Happy Monday! I am so excited to share with you this 2 part series brought to you by Natalie Gingrich over at the Ops Authority. Natalie gathered some of the top leaders in the freelance and service-based industry to reflect on 2024 and look ahead to 2025. Today you will be listening to Part 2 where we chat about what is coming ahead in 2025 and what we expect the landscape to look like for freelancers and service providers.I hope this episode provides you with inspiration and motivation on what to do in your business in 2025....
2025-01-131h 14The Live Free Podcast with Micala Quinn311. State of the Union with Natalie Gingrich (Part 1)Happy New Year and welcome back to the podcast! I am so excited to share with you this 2 part series brought to you by Natalie Gingrich over at the Ops Authority. Natalie gathered some of the top leaders in the freelance and service-based industry to reflect on 2024 and look ahead to 2025. Today you will be listening to Part 1 where we chatted about the good, the bad, and the ugly of 2024. We cover the trends we noticed, what worked well for freelancers and service providers, and what didn’t go so well. You will get a...
2025-01-0655 minThe Ops Authority252. Natalie's Journey of Leadership, Legacy, and Learning While Balancing a FamilyOn today's episode, I am sharing an episode that I did on the podcast "Growing Pains" with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. We discuss the challenges of leaving a corporate career to start a business while prioritizing family. I emphasize the importance of intuition, empathy, and understanding individual needs in both parenting and leading a team. I talk about self-discovery, reinvention, and the significance of operations in entrepreneurship. I hope that this episode can inspire you to balance motherhood and business, and the value of being ambitious...
2024-06-1947 min
Growing Pains | Where Business Owners Come to Plan Maternity LeaveLeaping from Corporate to CEO with Natalie GingrichHave you ever wondered what it would really take to leave the corporate world and build a business that reflects your true values? If so, today’s episode is exactly what you need.I’m sitting down with the amazing Natalie Gingrich, founder of The Ops Authority, who knows a thing or two about taking big, bold leaps. Natalie didn’t just leave her corporate job—she completely redefined herself multiple times, all while raising her two kids. She’s proof that reinvention is possible, no matter what stage of life you’re in.In this ep...
2024-04-2448 minThe Ops Authority248. Natalie's Interview: Confessions of a Terrible LeaderI had the honor to be invited as a guest on "Confessions of a Terrible Leader" with Layci Nelson. I'm excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing on new hires, and my confession on not properly communicating expectations to new hires. I can't wait for you to tune in to this episode and let me know what you think about it! For full show notes visit TheOpsAuthority.com/podcast/248
2024-04-2432 min
Confessions of a Terrible LeaderS2, Episode 8: Making Stuff Happen: Behind The Scenes Leadership, feat. Natalie Gingrich of The Ops AuthorityBehind every effective leader is a different type of leader- someone who provides support, research, creates standard operating procedures, and serves as a strong partner and guide. That special someone is known as a Director of Operations!
Today we're talking about the role of a Director of Operations with Natalie Gingrich of The Ops Authority. Natalie is the premier source on all things Ops and helps women with a natural operations skill set level up their career by becoming certified Directors of Operations. She runs a highly successful Director of Operations certification program and is the host...
2024-03-1430 min
Whiskey & Work PodcastHow To Take Your 9-5 Skills & Turn Them Into A Business With The Founder of The Ops Authority, Natalie GingrichNatalie Gingrich, founder and CEO of The Ops Authority, joins Whiskey & Work to discuss her mission to mentor women with natural skill sets in organization and operations. Kelsey and Natalie cover their shared desire for freedom from corporate careers and a deep love for family, the importance of staying connected with people who share your values, the value of leaning on friends for advice and perspective, and so much more. Sit back, relax and grab a pen and paper for this one — you’re going to want to take some notes on this one! Wh...
2023-10-1049 min
Christian Woman Business PodcastHow to Communicate Effectively & Have Hard Conversations with Your Team with Natalie Gingrich [Ep. 118]Do you struggle to address issues or concerns with people you work with? Is it difficult for you to initiate conversations with others that you know are going to be challenging? Do you feel confident to voice your opinions or concerns when it comes to engaging in those hard conversations? In episode 118 of the podcast, you’ll hear a conversation with our guest, Natalie Gringrich. Natalie breaks down the common mistakes many people make in communicating with their team, how to deal with conflict in the workplace, as well as how communication affects hiring, firing, and developing te...
2023-06-291h 11
Community Creators with Shana LynnOps Management: The Game-Changer for Streamlining Your Business with Natalie GingrichListen up online business owners! If you're struggling with the operational side of your business, join our conversation with Natalie Gingrich where we discuss how to maximize operations, especially when starting small and growing big. Natalie is the founder of The Ops Authority, and has 15 years of corporate operations experience with Fortune 150 companies. She's a natural at creating systems and processes and mentoring women in operations and administration. You don’t want to miss all she has to share! Key Takeaways:Intro (00:00)Natalie’s favorite community (01:57)Natalie's operations role and what they d...
2023-05-0233 min
Do Good WorkHow The Ops Authority Founder Natalie Gingrich Empowers Female Professionals in Small Business Operations to Lead with Confidence and EaseIn this podcast episode, Natalie Gingrich, founder of The Ops Authority, discusses the importance of identifying one's natural skills in operations and creativity. She believes only 3% of the population possess both abilities and highlights her marketing and operations pyramid with four layers: implementation, management, strategy, and vision. Gingrich shares her journey from corporate America to starting her own businesses in operations and staffing solutions, driven by her passion for helping others find fulfilling work that comes naturally to them. The podcast emphasizes the significance of understanding and leveraging innate gifts and skills and having the right strategy...
2023-04-2834 min
Ready, Set, CEO™ Podcast with Melissa FroehlichWhy You Need to Define Your Core Values to Build an Aligned Business with Natalie GingrichToday, I’m talking with my guest and dear friend Natalie Gingrich of the Ops Authority all about core values. The hard truth is that you can’t make the best business decisions and attract the right clients without clear, defined core values. You have to define, refine, and incorporate your core values and let them create the foundation for your business before you can do the work that is most aligned for you. In this episode, Natalie shares how she defined her core values, her experiences with making business decisions that weren’t aligned with h...
2023-04-0349 min
The Joybrand PodcastBecoming an Authority in Your Business with Natalie Gingrich, CEO of The Ops AuthorityOperations in business refer to the activities and tasks that organizations use to produce goods and services that includes planning, organizing, directing, coordinating and controlling the various aspects of production, such as procurement, manufacturing, distribution and marketing.* Basically - operations are the backbone of any organization. My guest today is Natalie Gingrich, CEO of The Ops Authority. The two of us have had a lot of behind the scenes conversations and decided it was time to bring them public. In this episode, we talk about all things ops. Natalie and I...
2023-01-2327 min
Become a Media MavenHow to Sell a High-Ticket Offer Without Phone Calls with Natalie GingrichEver wonder how other big-time businesses run or what a Director of Operations actually does? Maybe you’ve been thinking about scaling up for a while but don’t really know where to start. After listening to this episode, you won’t be able to ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the Operations side of your business is a mess, putting out fires will always take priority… leaving no room for c...
2022-09-2035 min
The Rainmaker PodcastNatalie Gingrich: Why You Shouldn't Hire Your Mini MeWondering why turnover is still really high with new hires even when you're being smart about it? Listen to this week's episode with Natalie who shares how you're setting your new hires up for failure without realizing it and how you can make the shift to hire effectively.Natalie and I discuss how we all would love to have another version of ourselves inside of our business, but she shares that as a solopreneur you are wearing 7 different hats whilst also being extremely overworked, so you can't expect to find a hire that can fulfill all of...
2022-09-0743 min
Quitting CorporateEntrepreneurship to Enterprise with Natalie GingrichThis week I have a conversation with Natalie Gingrich, founder, and CEO of The Ops Authority, as she shares her transition from corporate to entrepreneurship and how she now helps others with their business. Natalie shares how she cut the cord with corporate without a concrete plan because she was on fire to fulfill the goal of building her legacy. We also dive into: How she made the transition from corporate to making her own money. The importance of connecting with people organically. Learning how to utilize your experience and sk...
2022-07-2142 min
The Marketing Freelancer: Unicorns Unite#114 How to shift from VA to DOO with Natalie GingrichNatalie Gingrich is the founder of The Ops Authority, where she certifies and mentors women who leverage their natural skillset of operations and administration. In her first 3 years of business, Natalie scaled dozens of online and small businesses to 7 and 8 figures, worked alongside industry icons, and developed diverse teams. She merged her corporate career with her entrepreneurial learnings to create the Director of Operations Certification Program, the only strategic operations certification for leaders. Today we’ll go into detail about how you, the service provider, can grow into this role if that’s something that light...
2022-05-3159 min
The Kelly Roach ShowKRS 810: Eliminating Hiring Desperation with Natalie GingrichIn today's episode, Kelly chats with 20-year human resources expert and CEO of The Hiring Authority hiring agency, Natalie Gingrich. Natalie is sharing tips for how to avoid hiring out of desparation and preventing mishires so that you can continue to drive growth in your organization. They discuss: Creating effective systems for hiring Why hiring values-first as a small business owner will benefit your organization Shifts in internal development to prevent high turnover rates If you want to save 30-40 hours of labor and stress that comes along with the hiring pro...
2022-05-2722 min
Success Beyond PodcastMission, Vision and Values with Natalie GingrichIf you haven’t already established your mission, vision and values for your business, you won’t want to skip this episode. Natalie Gingrich, CEO and founder of The Ops Authority, joins me to share why establishing these from the start of your business is so important and how to be sure you reflect on them both professionally and personally. Natalie spent over 15 years working at a fortune 150 company and while she loved her job, she needed time freedom and flexibility to spend more time with her family. Rather than continue on in the status quo, she took...
2022-04-1340 min
Work Less, Earn MoreEP 107: The Certification Business Model with Natalie Gingrich - Exploring Alternative Business ModelsThe business model that you choose affects absolutely everything about how you do business, from what you do on a daily basis to how much money you make and how you make that money, to how much time you spend working each week.Choosing your business model is a really important decision.But too often, it isn’t even a conscious decision, but just accepted as the default for whatever type of business you’re building or the industry you’re in.So let’s change...
2022-02-2128 minEmpowered Business46: Simple Tips for Identifying Your Hiring Needs with Natalie GingrichHave you heard the term virtual assistant? Online business manager? Operations assistant? Many are surprised to learn that professionals like this exist to help you run your business with ease, virtually. If you are in need of help in your business but you just don’t know where to look, this episode of the Empowered Business podcast is for you! Natalie Gingrich is the founder of The Ops Authority, where she certifies and mentors women who leverage their natural skillset of operations and administration. She's driven to help women earn an income...
2021-12-0242 min
The Ops AuthorityLeveraging Live Video in Your Marketing with Alicia HendersonDoes video scare you? Do you shy away from this amazing marketing tool because you don't feel comfortable going live? Alicia Henderson is my guest today, and we are talking all about video marketing. She has been in this business for a long time, and she knows that marketing and visibility can be a struggle for operators. Meet Alicia Alicia helps women entrepreneurs leverage live video as high-ticket client lead magnets and create profitable livestreams so they can attract premium clients, scale their reach and increase their revenue while building businesses...
2021-07-2135 min
The Ops AuthorityThe Difference 100 Episodes Has Made in The Ops Authority Business and BrandWhat has changed at The Ops Authority over the last two years since the podcast began? Today we are celebrating episode 100! It has been two years of creating content and sharing our hearts and vision with you. It has been quite a journey and that's what we are focusing on today! The Evolution Through 100 Episodes I want to share the changes we have made since we started in July 2019 and just how we have evolved. Small and online business is such an emerging place to be. It moves and transforms so...
2021-06-0929 min
The Ops AuthorityFrom Corporate Accounting to DOO Agency Owner with Rachel KempfAre you curious about the change that certified Director of Operations have experienced in their careers before and after their certification? Today I am with Rachel Kempf, who has come through round 7 of the Director of Operations (DOO) Certification Program. I want you to learn what it is like to go through the journey and the transformation that takes place before and after the certification process. We give a lot of content that is generalized in the different areas of operations, but everyone who comes through the program has their own journey and obstacles, and...
2021-05-2630 min
The Ops AuthorityHow Mindset & Limiting Beliefs Almost Stopped Her from Transforming Her Business with Alexia BustiosAre you thinking about becoming a certified Director of Operations, but still having some doubts? Are you struggling with mindset issues? Today we have a very special guest who has come through the Director of Operations (DOO) certification program. Alexia Bustios is joining us to talk about mindset and some of the doubts and fears you might be struggling with. Meet Alexia Alexia is the co-owner of Showtime Online Business Management and a certified DOO. She works mostly with retainer clients, but may be shifting to an agency model in the future.
2021-04-0733 min
The Ops AuthorityYour Questions Answered - A DOO RoundtableDo you still have questions about the Director of Operation Certification program? Want to hear from students who have gone through the program and get their insights and experiences? Today, some of my trusted peers, Rachel Pereyra, Ange Quinn, and Teresa Cleveland, are sharing some of the questions they get asked about the certification. They are all Certified Directors of Operations (DOO) who have come through the program at different times. In our Facebook group, these are the ladies who are active, provide people with answers, and they want to help answer questions...
2021-03-3145 min
The Ops AuthorityFrom Army Intelligence Officer to Director of Operations with Courtney WaidAre you interested in hearing more about how people who have come through the Director of Operations certification program are structuring their businesses? My guest today is Courtney Waid, who came through the Director of Operations (DOO) certification program in Round 6. I'm chatting with her about the way she has been able to cultivate success for herself and the transitions she has made as she has come into the space. Meet Courtney Courtney the founder of First Turn Operations, and a mother of four. Her background started in the army. She is a...
2021-03-2448 min
The Ops AuthorityHow to Add a Consulting Offer to Your Business with Melissa FroehlichHave you been thinking about using your expertise to consult, and scale your business? I am excited to share with you one of my dear friends and colleagues in the online space, Melissa Froehlich, as we discuss mindset and consulting. Meet Melissa Melissa has a corporate background, but had to give it up to follow her husband in his military career. She started as a virtual assistant in order to have the freedom to take her career with her wherever she went. From there she grew to be an online business manager (OBM...
2021-02-1747 min
The Online Course Show163: Should You Hire Someone to Help OPERATE Your Online Course Biz? (Featuring Natalie Gingrich)
I can vouch firsthand for the awesome course that today’s guest created: not because I took her course myself, but because of the impact her resources have had on my team! Natalie Gingrich has an inspiring story to share about her online course journey and why she is so passionate about all things operations. We’re talking legacy, certification, and so much more. Enjoy!
“Knowing the transformation I was able to make… all came back to a skill set. And I knew I could apply that.”
- Natalie Gingrich
In This Episode, We Talked...
2021-01-121h 54
The Ops AuthorityWhat You Should Know to Reach Your Financial Goals in 2021Do you have a plan to meet your financial goals for this upcoming year? We are going to kick off this year talking about what you should know in order to reach your financial goals in 2021. The new year is a time of dreaming and scheming, reflecting, and creating a plan for the upcoming year. One of the most important items you need to plan for is your financial goals, and often we avoid it because of fear. Financials can seem super scary but we are going to get into the...
2021-01-0615 min
The Ops Authority2020 Business Update: A Year of Unexpected GrowthHow did your 2020 shape up in regards to your business? Today I'm going to recap what 2020 looked like for my business, and I hope this gives you a glimpse of what a business can look like. I also want to model something for you that you can use in your business, called the reflection framework. Reflection Framework Take out a piece of paper, and draw a big "t" so you have 4 quadrants on your paper. Now label: Top left as "Working" Top right as "Not Working" Bottom left as "Missing"...
2020-12-3046 min
The Ops AuthorityHow Much Financial Knowledge Do You Need as a DOO?Does the thought of digging into the financials of a business make you uneasy? Do you shy away from the responsibilities of looking at the numbers? Today we are talking about why financial knowledge is needed for Directors of Operations (DOO). Why Financial Knowledge is Needed We talked a bit in episode 75 about the benefit of being able to see the financials of the business you are working in. With this knowledge you are able be a strategic partner in their business. It is key for you to have access to...
2020-12-2316 min
The Ops AuthorityHow to Determine if a Business is Ready for a DOOHave you figured out how to determine if a business is ready for a Director of Operations (DOO)? We are talking about how to know when it's time to sell your DOO services to your clients. Basically how to give yourself a boost, a new title, and potentially more income from your existing clients. How to determine when a business is ready for a DOO I'm going to walk you through a few things that I look for when I'm trying to determine what kind of help someone needs in their...
2020-12-1616 min
The Ops Authority4 Popular Models for a DOO BusinessDid you know that there are multiple ways you could structure Director of Operations (DOO) business? Today we are going to be talking about the different ways you can do business as a Director of Operations. When I started this certification four years ago, I created all the content based off the way I was doing business then, which was the 1:1 retainer model. I thought this was the way that everyone would want to build their DOO business. As I have had more and more people coming through, they continuously show me new and creative ways to...
2020-12-0918 min
The Ops AuthorityDo You Need Digital Marketing Experience to be a DOO?Are you interested in becoming a DOO, but not feeling confident in the amount of digital marketing knowledge you possess? Today, I'm answering a question that popped up in my facebook group: If I want to be a Director of Operations, how much digital marketing knowledge do I need? Here's the scoop. There are 2 sides of business, the front side and the back side. The front side is marketing, which is how people find you. It covers the strategies you implement to get more eyeballs on your...
2020-12-0218 min
The Ops AuthorityHow to Gain Visibility for Your DOO Business with Lisa Simone RichardsHow comfortable are you with visibility in your business? Is it something you've been avoiding? One of the biggest questions I get from those who come through the Director of Operations Certification Program is how to become visible so they can build out their business. On this episode, Lisa Simone Richards joins me to go over some tangible strategies that will teach you how to increase your visibility and book out your services. Meet Lisa Simone Richards Lisa is a publicist for online coaches who want to confidently stand...
2020-11-2535 min
The Ops AuthorityThe 5 Levels of OperationsAre you curious where you fall in the operations hierarchy? Do you know what level of service you provide, or are you looking to ascend the operations ladder? **If you haven't listened to episode 70 yet, make sure to go back and give it a listen, because this episode is a continuation of the topic discussed in that episode. Last episode, we talked about the 4 layers in any business: vision, strategy, management and implementation. Which layer do you feel the most empowered in? By figuring this out, it allows you to have...
2020-11-1821 min
The Ops AuthorityHow to Avoid Settling in Your Ops CareerDo you have trouble defining how you will best function in an organization? How about confusion over your title? Today, we are going to learn a little bit more about how operations complement you and help you figure out where you fit into an organization. Often, people come to me and tell me about their skill sets, what they have done, and their experience and wonder "where do I fit, what should I be doing, and what should my title be?" Today is all about designing and putting a purpose on where you...
2020-11-1122 min
The Ops AuthoritySetting Goals in Your Business with Catherine CalmesIs setting goals a priority in your business? Are you too busy setting goals for others, and often overlook your own business plans? We are just getting ready to start the Scope Creep Solution, a 5 day experience that will allow you to get a really good grip on your project management. Scope creep can make you second guess yourself and feel defeated… but I am here to give you a 5-day actionable plan to help you improve that. Sign up before we kick off on Nov 16, and get your amazing workbook. I look forward to se...
2020-11-0438 min
The Shane Sams ShowHow Natalie Gingrich of The Ops Authority Builds + Operates Her Team!Today’s show is going to be a great one - my guest today is Natalie Gingrich! Natalie Gingrich is a specialist in online business operations and team building. Natalie is not only a personal friend, she is but we actually worked together for years building up the business now known as Flipped Lifestyle. On today’s podcast Natalie is going to teach you everything that she knows about operations and team building. We are going to talk about those money mindset issues that are holding you back from going to the next level...
2020-10-2955 min
The Ops Authority10 Questions To Ask for a Successful Discovery CallHow do you set yourself up for success as an operator from the get-go? What does your discovery process look like? Do you have one in place? In today's episode I'm discussing the 10 things you need to ask in a discovery call. A discovery call is when you get on a call with a potential client, and the goal is so you can understand where they are in their business, what their needs are, and where they are going. It reveals the answers you need to be able to empower yourself to make the strongest...
2020-10-2827 min
The Ops AuthorityFrom Bookkeeping Agency to Profit Strategist as a DOO [with DOO Expert Coach Jenni Davis]Do your financials frighten you? Do you dread the end of the month when you have to look at your books? Today we are wrapping up our Director of Operations (DOO) expert coach series with our financial DOO expert coach Jenni Davis. Jenni is more than a bookkeeper, financial coach and operator… she is a combination of high level profit strategy and operations expertise that focuses on the whole health of the business. Through profit strategy and cash flow design she comes alongside her clients with a can do attitude and takes ownership of the fi...
2020-10-2138 minThe Ops AuthorityWhich Assessments Matter for Ops Experts and WhyHow do you know if you are suited for a career in operations, and how can you figure out if you have the innate strengths and instincts that it requires to be successful in this path? Today I'm sharing the most important assessment that I use in my business for screening applicants for the Director of Operations (DOO) certification program and matching candidates to my clients. I'm going to be talking about the Kolbe A assessment. Kolbe A Assessment This assessment is used in lots of industries, and in corporate settings. In fact...
2020-10-1422 min
The Ops AuthorityFrom Corporate Ops to Small Business HR Expert with DOO Expert Coach Kimone NapierDo you have a background in HR and an interest in operations? Are you unsure how the two fit together? Today on the podcast I am joined by Kimone Napier, one of my expert Director of Operations (DOO) coaches in the area of HR and hiring. Kimone has a corporate background and she built her business around her HR expertise. Kimone is a hiring expert and the CEO of The Lean Process Strategist. She partners with service minded entrepreneurs to optimize their businesses using strong people leadership and strategic input. She...
2020-10-0736 min
The Ops AuthorityFrom Nonprofit Leadership to DOO Agency Owner with DOO Expert Coach Claire CrumAre you aware of how much value good communication creates in a professional relationship? Today my Director of Operations (DOO) expert coach is Claire Crum, the founder and CEO of Calm Ops. Claire and her team move social enterprise CEOs and executive directors from reactionary to relaxed, expanding their capacity to reach their next level milestones. She is a veteran of the nonprofit sector and an efficiency enthusiast. A graduate of the DOO program, she now serves as the value and worth coach in our DOO certification program, and a facilitator of the...
2020-09-3037 min
The Content Experiment Podcast064: Aligning Your Hires with Your Vision with Natalie GingrichWhat's the future of your business? Business owners often get started by wanting to share a product or service with an audience, but then they fail to plan the future of that business. (I'm certainly guilty of this too!) But knowing where you're going to go is essential to growing the way you want. And it will also help you in making the right hires along the way. In this week's episode, Natalie Gingrich of The Ops Authority is sharing how and when to get operations help inside your business, the difference that a director o...
2020-09-2838 min
The Ops AuthorityThe TIES Method: How an Operations Expert Shows Their ValueHow can you demonstrate your value or return on investment (ROI) as an operator? As an entrepreneur or service provider, you know that when you invest in something… you want to know what your return on investment (ROI) is. As someone who does a lot of hiring for entrepreneurs and small businesses, it is important to me as a hiring manager that they see a ROI. One thing that is very challenging is finding the ROI from an operations professional. There are two sides to every business: the front and the back. The fr...
2020-09-2329 min
The Ops AuthorityFrom Corporate Accounting to Data-Driven DOO [with DOO expert coach Kelsy Schmidt]How do you feel about analyzing data? Do you zone out when someone starts talking about data driven decisions? Are you confused about where to begin? Today my guest is Kelsy Schmidt, one of the expert coaches in my Director of Operations (DOO) certification program. She is the expert coach in the area of KPIs (key performance indicators) and all things data. Whenever I have a new cohort in the program, I always ask them how comfortable they are when it comes to KPIs and data, and notoriously I find that...
2020-09-1652 min
Grace In Real Life podcastEpisode #33: Real-life grace for the Enneagram Two with Natalie GingrichWe continue our every-other-week Enneagram series of digging deep into the Enneagram as Grace In Real Life talks with Enneagram Two Natalie Gingrich. The Enneagram allows you to peel back all the behaviors, patterns, and coping mechanisms that conceal the real you. Knowing your Enneagram type allows you to recognize why you do what you do. Then you can exchange hurtful mindsets and behaviors for God-centered truth and courage. Change starts with knowledge, which invites you to bring your wounds, hurts, and fears to the feet of Christ and ask for His help. You can on...
2020-09-1557 min
The Ops AuthorityFame vs. Impact: What Matters to You and Your Clients?Have you ever worked with a client, and something was just a little off? Maybe you got along great and even believed in their mission, but you couldn't pinpoint where the breakdown was happening. If you are taking the risk to run your own business, bring in the revenue you want, and work with the people you want, then you want to be on the path to serving people who you are in alignment with.... because they will be the easiest to serve. Along these lines, there is an important question...
2020-09-0925 min
The Ops AuthorityFrom Systems to Strategic Partner [with DOO expert coach Amy Lockrin]What is the best business model for your Director of Operations (DOO) business? Today on the podcast, I have one of my expert coaches Amy Lockrin, a business practices expert. She has many years of experience as a DOO and has gone through several business models while growing her own business. Amy is a Business Growth Consultant and CEO of The Operations House, and implementation and integration agency. She partners with female entrepreneurs that are ready to thrive in their business and leave behind the overwhelm of "to-do's." Amy makes things...
2020-09-0234 min
The Ops AuthorityHow to Have a Difficult ConversationDoes the thought of having difficult conversations leave you with sweaty palms? Do you have a hard time communicating during uncomfortable situations with your leader? If you are in a service provider role, you know that at some point there will be questions, disagreements, and disruptions that you will have to address. Today, I'm giving you tips on how I deal with these difficult conversations. I've noticed that many of my peers, students, and friends have a difficult time initiating these, and I consider this one of my superpowers. A lot...
2020-08-2621 min
The Ops AuthorityFrom IT Project Manager to Director of Operations [with DOO expert coach Liz Watson]Are you curious about what type of experts are involved in the Director of Operations Certification Program? I am joined by a very special guest today… one of my expert coaches in the Director of Operations (DOO) Certification Program, Liz Watson. I am currently in the scaling phase of the DOO certification. I am bringing in experts to partner with me so I can leverage their expertise, and so that students can get more than one perspective. Every single discipline inside the DOO certification has an expert. The people who are co...
2020-08-1932 min
The Ops AuthorityManaging Your Time with Multiple ClientsHow do you manage your time when you have multiple clients? Do you find yourself suffering in your personal life because you are pouring so much time into your clients? Today I want to talk to you about a common struggle that service providers have. If you have multiple clients, you have probably been overwhelmed with time management at some point. This is a significant challenge with a wide range of potential effects: clients not getting your best work, your family doesn't get the best of you, your health suffers, your personal business doesn't get...
2020-08-1223 min
The Ops AuthorityShould I Pursue the OBM or DOO Certification?Does project management, organization, and leadership come naturally to you? Have you been working in project management, and wondering what your next move is? Today we are covering the number one question I get asked when people are trying to decide if they should join the Director of Operations certification program: What's the difference between the Online Business Management (OBM) certification and the Director of Operations (DOO) certification? Both of them are excellent options, and I am going to break them down for you. Before...
2020-08-0528 min
The Ops AuthorityThe Difference a Year Can Make in a Small BusinessCan you remember what your business looked like one year ago? What has changed? This is the one year anniversary episode of The Ops Authority Podcast, and I want you to join me in reflecting on your small business over the last year. Realize and acknowledge all the work you put in, and enjoy the progress you've made! The Difference A Year Can Make One year ago I had just finished up going through two major projects in my business. My website and branding redesign had just finished up, and I was also...
2020-07-2922 min
The Ops AuthorityRisks and Rewards: Full Time or BYOBAre you someone who needs consistency in your work and your paycheck? Or is it more important to you to decide who you work with, when you work, and what types of projects you take on? Today we are talking about something that comes up all the time… the risks and rewards of choosing between going full time in someone's business vs coming on as a contractor. As a disclaimer, there are legal considerations that are attached to these designations, but that is not what we will be discussing today. How to De...
2020-07-2221 min
The Ops AuthorityRun Your Business as Well as You Run Your Client'sDo you serve your clients so well that your own business takes a backseat? Are you spending enough time making sure your business is functioning in a way that will allow you to achieve your goals? As someone who has been in the project management space their entire career, I want to remind you that we have to run our own businesses as well or better than we run our clients' businesses. You spend day in and day out making your clients' businesses run smoothly. You are the brains and the power behind the scenes...
2020-07-1517 min
The Ops Authority52: What To Do When Your Leader Doesn't Let You LeadAre you fully capable of being a leader, but your leader (your client) won't let you step into that leadership role? Does it feel like you are being held back? You are super invested in your clients business and can see yourself in a leadership role, but that leader has the reigns pulled so tightly and you can't bring the best parts of you to the business… your leader simply won't let you. I've been in this position... where I couldn't express myself in true form. I felt depleted, anxious, and sad as I...
2020-07-0819 min
The Ops AuthorityHow to Help Your Visionary Create Priorities For Their BusinessAs an operator, do you ever feel like you are bombarded with ideas from your leader? How do you help your visionary identify what ideas are the right ones to pursue? Today we are talking about how to help your clients prioritize their projects and plans. This is necessary if you are helping leaders figure out which projects they should be focusing their attention on, and how to help them minimize the distractions that come up. How to Help Clients Prioritize Visionaries think very big-picture, and they don't see details like you do...
2020-07-0126 min
The Profit Pillars Show by Evolved FinanceTBL Episode 85: Owning your operations with Natalie GingrichThere are a lot of great business educators out there helping entrepreneurs to master the different aspects of their businesses. In fact, many of our clients are those educators. And we know exactly how great they are at what they do because we see their numbers. But as important as it is to lock down your Instagram strategy, hone your copywriting skills, or up-level your webinar presentations, there is still the "un-sexy" part of running your business that most business coaches just don't talk about. Operations. As we talked about a couple of e...
2020-06-3052 min
The Ops AuthorityMaster Your Next Virtual InterviewDo you treat a virtual interview the same as you would an in-person interview? If you are wondering what to expect from this process in the virtual realm, you are in luck because today is all about the virtual interview process. I spend a portion of time in my business helping entrepreneurs hire their support teams. I see lots of people come through the interview process, and I wanted to give you a heads up on best practices for interviewing. Lots of you are in the contractor space, and I want you to be able...
2020-06-2426 min
The Ops AuthorityThe Top Traits of a Director of OperationsHave you ever wondered what makes a good Director of Operations? Are you interested in pursuing this line of work but unsure if you are the right fit for the role? I often get people asking me what they can do to prepare to apply for the certification or if I think they are already qualified. Today we are going to talk about the top traits we see in Directors of Operations (DOO). Identifying Top Traits We've just onboarded the fifth round of the DOO certification. This certification allows DOOs to...
2020-06-1719 min
The Ops AuthorityTwo Operational Opportunities the 2020 Current Events Brought Small BusinessIs your business prepared for the worst? Do you have plans in place for emergency situations? There are processes you can put in place to make sure your business is able to operate in the wake of an emergency or disaster. Before I became an entrepreneur, I worked in several different fields: academia, healthcare and in corporate America. In all of these areas, I was in operational roles in the backend of the businesses. That gave me a front row seat to the systems, processes, management, and the delivery of the services. In this episode...
2020-06-1041 min
The Ops AuthorityWhy Your Marketing Should Match Your ModelAs a service provider, do you find yourself confused about the methods of marketing you should be using? Should you be spending your time on social media, webinars, funnels or something else? One of the biggest frustrations we have as service providers is observing the marketing of our clients, other competitors, or gurus. We look at what they are doing, and wonder if it is what we should be doing. Today we are taking a look at service providers and how they should be building and marketing their businesses. I'm currently...
2020-06-0322 min
The Ops AuthorityFour Ways I've Found Balance During this DisruptionHow are you doing during this crazy time of the COVID19 pandemic? Have you found ways to keep some sanity in your life and your business? It's a difficult time for so many, but life keeps forging ahead… have you been able to find new motivation or small wins in your days and weeks? Today we are going to be talking about how I have found balance during this disruption of a pandemic. A Legacy Life Living a legacy life is super important to me. It was one of the biggest reasons I le...
2020-05-2725 min
The Ops AuthorityHow to Transform Your Business and Life with the Director of Operations CertificationDo you enjoy transforming the lives of people around you? Are you looking for fulfilling work that will allow you to be a leader and a strategic thinker? Today's podcast is going to give you a look at how the Director of Operations Certification has transformed these four women's lives, and it will give you hope if you are struggling to create a strategic, viable business for yourself. Each of these women had a skill set that was unrecognized and undervalued. Through our work together they were able to find and...
2020-05-2027 min
Proof to ProductSuccessful Hiring Strategies with Natalie Gingrich, The Ops AuthorityHey friends! Are you ready to get back time in your business to work on the projects and tasks that you really love? The ones that will help you to move the needle further toward your goal? If you've been busy doing all of the things then you might be wondering if now is the right time to hire in your business. That's why I brought on Natalie Gingrich from The Ops Authority. Natalie has been in operations for two decades and now she helps online business owners with support and strategy for the operational side of...
2020-05-1931 min
The Ops AuthorityThe Benefits of Becoming a Director of OperationsAre you a project manager or do you have operations experience in your current job? Are you sick of the grind, and looking for a way to leverage your skills to work from home? Are you craving flexibility and a desire to operate in your zone of project management genius? Today, we are talking about all of the reasons to become a Director of Operations (DOO). Come join us for a Free 5 day sprint addressing scope creep! This is an issue which comes up all the time as a project manager. It can cause stress...
2020-05-1330 min
The Ops AuthorityHow I Transitioned from Corporate to Entrepreneurship with a Project Management SkillsetDo you have skills you've already perfected? Are you looking to make a good living by using those gifts in new ways? If you're an operations expert and want to break through to new levels, you're invited to my upcoming 5 day sprint. We are going to solve one of the biggest problems that holds people back: scope creep! Sign up now, because the sprint begins May 11th. Today, I'm sharing my story of how I arrived at the Director of Operations life. My Story Five years ago...
2020-05-0625 min
This Is Legacy: Messaging, Marketing & Motherhood for Women Business OwnersValues, Mission, and Creating a Legacy Life | Natalie Gingrich of The Ops AuthorityHave you ever had the trajectory of your business change because of the influence, support, and encouragement of one single person? This is Natalie Gingrich for me -- after working with Nat on my business, I went from "freelancer" to "business owner", and her mentorship in my life has changed it for the better. In this episode, we go back and chat about Nat's life before entrepreneurship, how her core values and mission have impacted her business and her family, and how the core values we each hold dear have been what has brought us together. About...
2020-05-0536 min
The Ops AuthorityFour Challenges Online Project Managers FaceAre you thinking of becoming an online project manager? Do you thrive when managing people, projects, and systems? If you are wondering what kind of challenges online project managers face, this episode is for you. I spent lots of years in corporate as a project manager, and also in human resources before I transitioned into the online space. In the past 4 years of my journey of entrepreneurship and self employment, I've identified the most common challenges that you will likely face as an online project manager. 4 Common Project Manager Challenges Lack of Clarity Around...
2020-04-2919 min
The Ops AuthorityHow Chanie Wilschanski Rebuilt Her TeamHave you been unhappy with the team you've assembled? Do you feel like there is a better way to find people who are committed to helping your business succeed? How do you go about finding the right people and the right roles that will fit seamlessly into your business? I'm joined today by my dear friend, Chanie Wilschanski, who I have partnered with on several different hiring experiences. We are sharing a behind-the-scenes case study from Chanie's experience of what it looks like to scale your team, and also to rebuild it. Behind the Scenes of...
2020-04-2242 min
The Ops AuthorityManaging Up to Your Leader While in CrisisOur world is in crisis at the current moment with the coronavirus pandemic. As we navigate our roles in our clients businesses, what are ways we can show up and serve? How can we be a steady, reliable voice that can help keep things moving forward? How can we truly prove our value? The emotional toll this change has brought is just now starting to be realized. I'm currently in the middle of delivering the 4th round of my Director of Operations Certification program, and on our live call this last week, I noticed a...
2020-04-1519 min
The Ops AuthorityBehind the Scenes of Growing a Team with I Heart My LifeWhat does it look like to bring on a DOO into an already successful and established business? How will you, the business owner, be able to trust someone to come in and take the reins from you? How do you relinquish that control? In this episode I talk with two powerhouses who have joined forces; Emily Williams of I Heart My Life, and her Director of Operations (DOO), Megan Hansell Henderson. I'm excited for you to hear how this powerful combination works in their business, so you can see what is...
2020-04-0839 min
I Heart My Life Show🎧75: Why Operations Matters: What Most Business Owners Are Missing with Natalie GingrichI'm all about action. And so I can set the vision, but if I never take the steps it takes to get to that vision, then I'm living a complacent life. And that's not how we're going to live bold, confident, and courageous lives. -Natalie Gingrich WORK WITH EMILY iheartmylifebooking.com E-mail: info@iheartmylife.com ABOUT OUR GUEST Natalie Gingrich is the founder and host of The Ops Authority. She has been in operations for two decades – either in healthcare, corporate America, or as a...
2020-02-2056 minI Heart My Life Show🎧75: Why Operations Matters: What Most Business Owners Are Missing with Natalie GingrichI'm all about action. And so I can set the vision, but if I never take the steps it takes to get to that vision, then I'm living a complacent life. And that's not how we're going to live bold, confident, and courageous lives. -Natalie Gingrich WORK WITH EMILY iheartmylifebooking.com E-mail: info@iheartmylife.com ABOUT OUR GUEST Natalie Gingrich is the founder and host of The Ops Authority. She has been in operations for two decades – either in healthcare, corporate America, or as a...
2020-02-2056 min
Bound & Determined℠1.02 | Know Your Value With Natalie GingrichListen in as host Meg McKeen and Natalie Gingrich, the founder of The Ops Authority, chat about career path - it's rarely a straight line.Learn about the skills that translate - even when the language we speak in insurance doesn't - and the value of, well, values...and of boundaries, too.Natalie sheds light on her own approach to taking risks, on loving both her work and her family, and the legacy she's creating.To learn more about this podcast, and the work Meg McKeen does to support insurance professionals, visit Adjunct A...
2020-01-2736 min
The Ops AuthorityDirectors of Operations: Then and Now with Liz Watson & Kelly ReynoldsIs the Director of Operations certification right for you? How does it differ from the OBM certification? And what kind of impact can the DOO certification have on your business? Investing in a certification is a big decision, and sometimes it helps to hear from other people who have gone through a program before committing yourself. That's why I put together this episode: to give you a chance to hear from 2 incredible women who have gone through the DOO certification. You'll hear from Liz Watson who comes from a corporate project management background and from...
2020-01-1543 min
The Live Free Podcast with Micala Quinn92: Niching down into operations as a freelancer with Natalie GingrichHave you gotten started as Virtual Assistant, Social Media Manager, or Online Business Manager and learned that you you love having a leadership role in your client's business? Then today's episode is perfect for you because I am interviewing operations expert, Natalie Gingrich! If you haven't gotten started, this is still a great episode for you too because it will show you another potential path your business could take! Natalie is here to talk about niching down into operations as a freelancer in the online space. Operations is one of the highest paid, hourly, freelance...
2020-01-1344 min
Roadmap to LaunchEP 009: Becoming the CEO of Your Business With Natalie GingrichNatalie Gingrich is the founder and host of The Ops Authority which helps small business owners Her goal is to bridge the gap and overwhelm when it comes to processes and systems, growing a team, and setting up solid business foundations. In this episode we discuss how to scale your Agency by taking yourself out of the day-to-day operations of your business and truly becoming a CEO. We also discuss when to hire a director of operations and the difference between a virtual assistant, project manager, OBM and director of operations. If...
2020-01-0241 min
The Easily Distracted EntrepreneurStrategic Planning For Your Business With Natalie GingrichAre you done doing and want to start leading your company? Then you have to know the not-so-fun part of a business, that is, operations and strategic business planning. In today’s episode, Biz Besties Amber Hawley and Maelisa Hall chat with The Ops Authority Natalie Gingrich. Natalie reveals the reality of an entrepreneur’s burnout and the eventuality of needing an operator to scale your business. She shares seven objectives that you need to consider and emphasizes how you should set your priorities. She goes on to talk about her Strategic Mapping ModelTM, the Biz Planning Bootcamp course, and...
2019-12-0346 min
The Ops AuthorityBehind the Scenes of Redefining Mom with Monica Froese and Theresa BarettaIf you're the CEO of your business, what's it like to be supported by a Director of Operations (DOO)? Exactly how can a DOO benefit your business? On the flip side, what if you love operations? What is it like to be a DOO? How can you work with a CEO? In this episode, I talk with Redefining Mom CEO Monica Froese and her DOO Theresa Baretta. We dig into how Monica utilizes a DOO in her business and break down what Theresa does for Monica. If you want a behind-the-scenes look at the CEO-DOO...
2019-11-2744 min
Christian Woman Leadership Podcast with Esther Littlefield & Holly CainHow to Win Others Over and Communicate Positively in the Workplace with Natalie Gingrich [Communication Series]As you lead your team, how can you communicate positively? What are the keys to healthy communication? And how can you win others over in a genuine way so that they want to follow you? In this episode, Holly and I talk with wife, mom, and entrepreneur Natalie Gingrich about how we can win others over and communicate positively as we lead. Natalie breaks down the common mistakes leaders make in communicating with their team, how to deal with conflict in the workplace, as well as how communication affects hiring, firing, and developing teams.
2019-11-121h 09
The Ops AuthorityHow One Business Grew Her Revenue by 46% with Veronica StaudtAs you lead your business, do you experience mental blocks, time challenges, or the desire to bring in more revenue? Every entrepreneur experiences these issues while battling feelings of overwhelm because she's trying to do it all. In this episode, I talk with two-time A-Team alum Veronica Staudt, owner of Vintage Meet Modern, about what the A-Team is, how it works, and what you'll get out of it. If you're ready to take care of the backside of your business, the A-Team is the way to get it done. Veronica is a great example of...
2019-10-3047 min
The Ops AuthorityGrowing Your Business without Burning Out with Jennifer GrayebYou have a passion and gifts that you want to share with others so you decided to start your own business. Your passion comes with 1 million ideas and you're putting in the time and energy to bring your passion to the marketplace. Then you grow. Now you feel paralyzed by too many tasks. You feel tired and pulled in so many directions. You start second-guessing being an entrepreneur -- or at least starting this business. Sound familiar? Is there a way to grow your business without burning out? In this episode, certified DOO and business...
2019-10-0935 min
Mommy's on a Call | Wellness & Mindfulness for Modern Moms, Mindful Parenting, Entrepreneurship05. From Supporting Corporate CEOs to Becoming Her Own CEO with Natalie Gingrich"If these are the last days that I have with them [my children], like real rich deep days, I don't want them to think of me as the mom who's only the corporate mom. I wanted them to see a different side of me... the biggest blessing in all of it has been the way that I've been able to transform as being the leader of my children." ~ Natalie Gingrich In this episode, we go behind-the-scenes with #PowerMom Natalie Gingrich, CEO and founder of the Ops Authority, host of the Ops Authority Podcast, and mom to 2 teenagers.
2019-10-0433 min
What WorksEP 238: Scaling Up With A Certification Program With The Ops Authority Founder Natalie Gingrich
The Nitty-Gritty:
* Why The Ops Authority founder Natalie Gingrich opted for scale using a certification program instead of building out an agency* What she created first on the way to developing her certification program* How she determined what the certification program would include and how it would be structured* What she’s tackling next to continue to create value and build capacity for her company
What you do doesn’t have to be magic.
One of my all-time favorite quotes is Arth...
2019-09-2440 min
Gift Biz Unwrapped231 – Do You Want a Lifestyle Business or an Empire? with Natalie Gingrich of The Ops Authority
Natalie Gingrich is the founder and host of The Ops Authority. She has been in operations for two decades – either in healthcare, corporate America or as an entrepreneur.
Her goal is to bridge the gap and overwhelm when it comes to processes and systems, growing a team, and setting up solid business foundations.
Natalie spent 15 years in corporate operations and leadership at a Fortune 150 company. When given the opportunity to leave, she put the knowledge, certifications and experience to work by creating her own consulting firm, as well as a certification.
She developed the Director of Operations certification to equip ex...
2019-09-0956 min
Music Teachers: Expand Online049: Trello for projects of all sizes with Natalie GingrichA couple quick notes, exclusively for reading in your podcast app: I want to make sure that I’m creating the best podcast episodes for you where you’re at in your business and where you want to take things, so please go to https://callwithjaime.com to book a short call where you’ll get to share whatever you want with me and I’ll just be taking notes. If you want to get your tech in order, I would love to do a top-to-bottom tech audit with you. Ping me wherever we are connected, and I’ll send ov...
2019-02-1340 min
Created for This with Danielle RobertsEpisode 47: Creating a Life and Business with a Mission with Natalie GingrichOne of the women I look up to and appreciate so much in business is joining me for this episode and I could not be more thrilled to introduce you to Natalie Gingrich. She's a wealth of knowledge surrounding systems, organization and creating a business that's mission and vision focused. I've gotten the pleasure of working with Natalie over the past few years on the Boss Mom team and now as her A-Team Accelerator and Growth Getters Mastermind Accountability Coach. I walk away from every group call knowing more than I did before or having a better w...
2019-01-2425 min
Become a Media MavenAdding a Freelance Project Manager to your Team with Natalie Gingrich- 21I just hired my first project manager a few months ago and it may be one of the best decisions I’ve made in my business, if not THE best decision. It all came about when I sat beside Natalie Gingrich days before the Boss Mom Retreat in San Diego in September of 2018. Natalie is an expert on everything project management - from hiring one for your business or for being one to help another business owner. In this episode, Natalie will break down the signs you’re ready for a project manager, how to find...
2019-01-1533 minWhiskey & Work PodcastHow To Plan Your Business Goals Around Work & Life with Natalie GingrichNatalie Gingrich shares her journey of letting go of 2 lives and 2 different personalities. She is also brutally honest about how starting the wrong business led her to start an online business where she could be true to her values and her boundaries. WHISKEY & WORK FACEBOOK COMMUNITY: www.facebook.com/groups/whiskeyandwork WHISKEY & WORK PODCAST NOTES: www.kelseymurphy.com
2018-12-1846 min
Autopilot Clients® with Allie BjerkStrategic Operations Meets Massive Impact with Natalie GingrichIn this episode, Natalie Gingrich helps us break down our personal expectations on topics like multipassionate-ism and where to start when you're feeling pulled in multiple directions. As an expert project manager and seasoned operations manager, Natalie shows us why systems and operations are the backbone of every (profitable) business. She'll walk us through the necessary ability to adapt, simplify and develop successful online businesses.
2018-10-2345 min
Small Business Straight Talk | Productivity, Time Management, Mindset, & Business StrategiesInside The Head Of A Results-Driven Project Manager With Natalie GingrichIn this episode, I sit down with Project Manager Natalie Gingrich whose business journey really took off when she became a Chief Of Staff in a Fortune 150 company. Natalie gives insight into the project management side of small businesses including how to prioritize your objectives that piggyback off one another, the maximum number of projects you should have going at one time no matter how big or how small, and the unrealized truth about setting hard deadlines for projects. We also discuss Natalie's controversial theory on multitasking, the importance of scheduling project milestones, and what you could...
2018-03-2644 min