Shows
Pulse Practice ManagementE25 Taking a BreakToday we have a special announcement regarding the Pulse Practice Management podcast.
If you would like to reach out to us, you can reach us at coaching@ams-nc.com or www.appliedmedicalsystems.com.
2024-05-2902 minPulse Practice ManagementE24 Navigating the Struggles of Changing Your EHRIn today’s episode, we talk about the challenges and benefits of transitioning to a new EHR. It can be a daunting but manageable task and should be worth the effort, if you do your research. We’ll share some ideas to consider when shopping and tips to make it through the transition.
If you would like to receive our newsletter, have any questions, or would like to share your story, you can reach us at coaching@ams-nc.com or www.appliedmedicalsystems.com.
2024-05-1427 minPulse Practice ManagementE23 What is the Difference Between a Practice Manager and a Business ManagerIn our episode today we talk about the roles and responsibilities of practice managers and business managers and why your practice may need both. We look at the distinctions between the two roles, and the skills needed for each. Some skills and responsibilities are unique to each role, while many overlap and require them to work together.
You can reach us at coaching@ams-nc.com or Appliedmedicalsystems.com for more information. You can also find more information at www.appliedmedicalsystems.com.
Follow us on Instagram and Facebook at pulse practice management. And, if you would lik...2024-04-3034 minPulse Practice ManagementE22 Internal AuditsIn this episode, the importance of internal audits in medical practices is highlighted. Internal audits play a crucial role in ensuring compliance with regulations, identifying areas for improvement, and preventing fraud and errors. They help medical practices maintain high standards of patient care, operational efficiency, and financial integrity. Through regular internal audits, practices can proactively address issues, mitigate risks, and enhance overall performance, ultimately leading to better patient outcomes and organizational success.
If you would like more information on conducting internal audits, or you are interested in having an independent audit, you can reach us at coaching...2024-04-1631 minPulse Practice ManagementE21 Diagnosing Your Medical PracticeHave you noticed a drop in revenue? Do you have a large staff turnover? Do you have trouble staying current with the coding and billing information? In today’s episode we delve into examining and diagnosing your practice to see if you would benefit from a practice management coach or consultant. We discuss different areas of medical practices that should be looked at in order to optimize your revenue and patient care.
The checklist to see if you would benefit from coaching or consulting can be found here.
You can reach us at coaching@ams-nc.com...2024-04-0225 minPulse Practice ManagementE20 Patient ReceivablesDo you struggle with collecting money from your patients? Does your staff feel confident asking patients for past due balances? In this episode, we delve into the critical topic of collecting patient money within healthcare settings. From navigating insurance complexities to managing patient expectations, we explore strategies and best practices for effectively and ethically collecting payments while maintaining patient satisfaction.
If you would like more information on our services, you can find us at www.appliedmedicalsystems.com or email coaching@ams-nc.com.2024-03-1914 minPulse Practice ManagementE19 Cross-Training and Assigned RolesIn this episode, we discuss cross-training in a practice management setting, emphasizing the importance especially in small practices. We highlight the benefits of creating a positive work environment and maintaining smooth operations to prepare for the inevitable staff shortages. We also explore the importance of everyone having basic knowledge of all areas' tasks, such as answering phones, scheduling appointments, and preparing exam rooms.
www.appliedmedicalsystems.com
coaching@ams-nc.com
2024-03-0524 minPulse Practice ManagementE18 How Efficient Is Your Accounts Receivable Process?Working your insurance receivables can be a daunting task, but it doesn't have to be! Today we are joined by Brittany Phillips, the Process Improvement Coordinator at AMS.
Brittany tells us about her role as our Process Optimization Coordinator and her focus on improving results for the accounts receivable work for our clients. We touch on some trends you may find and share some great tips to maximize efficiency while working your way through your AR reports.
Also, it is National Love Your Pet Day and National Comfy Day. S...2024-02-2043 minPulse Practice ManagementE17 How Do I Handle Patient Complaints?Patient complaints are inevitable. In this installment of our series "How Do I?", we discuss some ways to handle patient complaints in different situations you may encounter. We cover the need for transparency, effective communication, patient-centric care, and staff training to handle some of the more common complaints. This also happens to be Patient Recognition Week. So what better time to explore this topic and also, find ways to give back to your patients.2024-02-0639 minPulse Practice ManagementE16 7 New Year's Resolutions For Practice ImprovementIn this episode, we discuss 7 New Year’s Resolutions for Practice Improvement, which is based on a blog that was previously posted on Applied Medical Systems site last year.
The beginning of the year is a great time to evaluate different areas of your practice. We thought it would be helpful if we dove a little deeper into the meaning of each resolution and offer some ways to execute them.
If you have any questions or would like some help getting your practice ready for the new year, reach out to us at coaching@ams-nc.com.2024-01-2338 minPulse Practice ManagementE14 New Year's Resolutions for Practice ManagementToday we turn the tables and have an interview that our marketing manager, Danielle Boucher, did with us. We talk about our goals for 2024 along with our usual fun stuff!
Contact us at coaching@ams-nc.com
Appliedmedicalsystems.com
2024-01-2241 minPulse Practice ManagementE15 Systems & ProcessesIt's National Poetry Day! In this episode, we have a special poem about medical billing that is sure to entertain. We also talk about areas in your practice to review in the new year. You may find ways to improve productivity, use of time, and overall efficiency. 2024-01-2244 minPulse Practice ManagementE13 Don't Drop the Ball On DocumentationIn this episode we have a special guest, Jacob McArdle. Jacob is the ED coding team lead at Applied Medical Systems. He shares with us some common documentation errors he sees and how he handles them.
Also, just in time for the holidays, it is National Ding-A-Ling Day and National Gingerbread House Day!
You can reach us at coaching@ams-nc.com
www.appliedmedicalsystems.com
2023-12-1241 minPulse Practice ManagementE12 How Do I Know If My Staff Is Unhappy? Part 2In our last episode, we asked you to pay special attention to your employees, coworkers and yourself to see if any of the signs we talked about are exhibited. In this episode, we share ideas on how to navigate through some of these behaviors.
Contact us at coaching@ams-nc.com
www.appliedmedicalsystems.com
2023-11-3032 minPulse Practice ManagementE11 How Do I Know If My Staff Is Unhappy? Part 1If you’ve ever wondered if your staff is happy or not, tune in to this episode where we talk about some signs to look for. This is part one of a two part discussion on recognizing signs staff may display when they are unhappy.
Contact us at coaching@ams-nc.com
www.appliedmedicalsystems.com
2023-11-1728 minPulse Practice ManagementE10 Is Working Remote A Pain In Your Neck?Show Notes:
Don’t let working remotely become a pain in your neck! In this episode we talk about different desks, chairs, and other items to help make your home workspace feel productive, comfortable, and right for you. Links to all items mentioned are below.
Contact us at coaching@ams-nc.com
www.appliedmedicalsystems.com
Desks
Uplift Desks
www.upliftdesk.com/
Keyboards
Keychon Keyboards
https://www.keychron.com/
Logitech
https://www.logitech.com/en-us/products/keyboards/mx-keys-s.920-011559.htm...2023-11-1744 minPulse Practice ManagementE9 CSI: Medical CrimesWho doesn’t love pasta and a good true crime podcast? In this episode, in addition to discussing National Pasta Day, we talk about several different medical crimes that you won’t hear about in a true crime podcast but can be just as scary. So clean your virtual desktop, have a nice pasta dinner, and listen to hear about what NOT to do in the medical profession.
Contact us at coaching@ams-nc.com
Find us at www.appliedmedicalsystems.com
SOURCES
https://www.justice.gov/usao...2023-11-1738 minPulse Practice ManagementE8 Working Remote Part 2Today’s episode is the second part of our remote work discussion. In the first episode we talked about the pros and cons from an employee's perspective. Today we start by discussing “Fruit at Work Day '' and then we have an informative conversation with Dan Johnson, our Operations Manager, about remote work from an owner/management perspective. 2023-11-171h 06Pulse Practice ManagementE7 Working Remote Park 1In this episode, we discuss the pros, cons, and misconceptions of remote work. We also talk about cheese pizza and what is considered late. This is the first of a two part episode.
If you would like to subscribe to our newsletter, email us at coaching@ams-nc.com and we will add you to our mailing list.
If you are interested in any of the services we offer; medical and optometry billing, coaching, training workshops, and credentialing, you can find more information at Applied Medical Systems.2023-11-1724 minPulse Practice ManagementE6 Effective Communication Part 2Today we finish our conversation about communication and what effective communication looks like. We also reveal the message in the telegram Natalie sent!
Link to newsletter article What tasks should you focus on when employees take vacation?
Contact us coaching@ams-nc.com
Applied Medical Systems2023-11-1719 minPulse Practice ManagementE5 Effective Communication Part 1In this episode we had so much to say about communicating we had to break it into 2 episodes. Today we discuss topics from the 7 C's of communication to sending a telegram. Join us as we discuss the pros and cons of different types of communication with some examples of failed communications. If you are interested in more information on communication, practice management, or staff training, please contact us at coaching@ams-nc.com. We offer on-site training and virtual workshops.2023-11-1729 minPulse Practice ManagementE4 Billing & Coding AuditsJoin us as we discuss billing and coding audits for your medical practice. There are many benefits that come from routine audits, such as identifying errors, lost revenue, and diagnosing any deficiencies in documentation. If you are interested in having a billing and/or coding audit done for your practice, you can reach us at coaching@ams-nc.com.
https://appliedmedicalsystems.com/2023-11-1727 minPulse Practice ManagementE3 Why Check Eligibility?Practice Performance Advisors Natalie Glancy and Sunni Nelson discuss the importance of checking eligibility and benefits prior to patient appointments. Don't give away your services by not taking this important step!2023-11-1724 minPulse Practice ManagementE2 Peaceful to PersnicketyPractice Performance Advisiors Natalie Glancy and Sunni Nelson talk about the different personality types you may encounter in your practice, from peaceful to persnickety. They discuss how to use some personalities that may seem difficult to the advantage of the practice. 2023-11-1730 minPulse Practice ManagementE1 What Makes a Great TeamPractice Performance Advisors Natalie Glancy and Sunni Nelson discuss steps you can take to build a great team in your practice, from positive reinforcement to team building. 2023-11-1724 min