Shows
The Airbnb Superhost#098 Why Guests Don't Think Like You DoIn this episode, Neil chats with behaviour specialist Andy Baker, exploring the complexities of guest behaviour that can challenge even the most seasoned hosts. They discuss real-life scenarios, including a guest's puzzling disregard for cleanliness and another's awkward response to a note about food in the room. Andy shares insights on understanding the motivations behind such behaviours and emphasises the importance of clear communication and setting expectations.
KEY TAKEAWAYS
It's important to recognise that unusual guest behaviour may stem from various underlying reasons, including psychological traits or personal circumstances. Approaching these situations with empathy and...
2026-01-1420 min
The Airbnb Superhost#097 If Money Wasn't a Problem, What Would You Do?In this episode, Neil reflects on the power of pursuing one's dreams when financial constraints are lifted. As the new year begins, he challenges listeners to consider what they would do if money were no longer an obstacle and to confront the excuses that hold them back. He recounts the story of his friend Paul Collis, a talented musical theatre actor who bravely pursued his dreams despite the risks, ultimately achieving remarkable success before his untimely passing.
KEY TAKEAWAYS
The episode emphasises the importance of following your passions and dreams, especially when financial stability is...
2026-01-0719 min
The Airbnb Superhost#096 The Airbnb TERMINATORNeil explores the potential pitfalls of using AI in the hosting business, drawing parallels to the iconic sci-fi franchise, "The Terminator". While AI can significantly enhance efficiency and streamline operations, Neil highlights the top five mistakes that hosts often make, such as over-automating communications, blindly trusting AI-generated information, and neglecting the essential human touch that defines hospitality.
KEY TAKEAWAYS
While AI can streamline processes, over-automating can lead to robotic communication that lacks warmth and personal connection. It's essential to maintain the human element in hosting to create a welcoming atmosphere for guests.
Blindly...
2025-12-3113 min
The Airbnb Superhost#095 The Airbnb MATRIXDrawing parallels to the classic film "The Matrix," today Neil explores how AI can streamline hosting tasks, enhance guest communication, optimise pricing, and improve property listings. He shares five key ways AI can elevate your hosting experience, from crafting engaging descriptions to automating guest messaging and managing operations efficiently.
KEY TAKEAWAYS
Utilise AI to create engaging and dynamic property descriptions that capture the unique aspects of your space, making it more appealing to potential guests.
Implement AI-powered messaging tools to automate responses to common guest inquiries, ensuring timely and consistent communication without the...
2025-12-2415 min
The Airbnb Superhost#094 Does Your Listing Make Sense?In this episode, Neil shares valuable insights from a recent experience where he reviewed a fellow host's listing that was struggling to gain traction. He notes the importance of crafting an appealing title that resonates with the target audience and tells a story about the property. Neil discusses the significance of clear and organised photo presentations, highlighting how confusion can deter potential guests.
KEY TAKEAWAYS
The title of your listing should resonate with your target audience and tell a story rather than just listing features. For example, instead of a functional title, use something that...
2025-12-1716 min
The Airbnb Superhost#093 The Guest Favourite BadgeNeil dives into the significance of the 'Guest Favourite' badge, often overshadowed by the more well-known 'Superhost' badge. He explains how this badge serves as a powerful trust signal for potential guests, indicating that a listing consistently delivers exceptional experiences through great communication, cleanliness, and accuracy. Neil outlines the impact of earning this badge on booking rates and visibility, especially in competitive markets.
KEY TAKEAWAYS
The 'Guest Favourite' badge is a significant indicator of a host's ability to provide excellent guest experiences, enhancing trust and credibility for potential guests.
Listings with quality badges...
2025-12-1018 min
The Airbnb Superhost#092 Why Praising Guests Can Transform Your Hosting ExperienceIn this episode, Neil delves into the powerful principle of edification and how it can enhance your Airbnb hosting business. He explains why promoting others rather than yourself can lead to greater success and credibility. From the importance of genuine compliments to strategic guest interactions, Neil emphasises that building a community through the art of edification can significantly boost your bookings and reputation.
KEY TAKEAWAYS
Promoting others rather than yourself enhances credibility and likability. When you praise someone else, it builds trust and makes others more receptive to their words.
Engage with guests...
2025-12-0318 min
The Airbnb Superhost#091 Show That You CareIn this enlightening episode, Neil Harvey, your personal Superhost, shares a profound insight gained from preparing for his 'Superhost Saturdays': the secret to his successful, high-repeat business is unknowingly rooted in Maslow’s Hierarchy of Needs. Neil explains the five levels of the pyramid and reveals how a simple, spontaneous act of kindness, a cooking lesson for a withdrawn 19-year-old guest, fulfilled all five needs in a single evening.
KEY TAKEAWAYS
Maslow's Hierarchy for Hosts: The five levels are Physiological, Safety, Love and Belonging, Esteem, and Self-Actualization. Hosts must meet the basic needs at the bot...
2025-11-2616 min
The Airbnb Superhost#090 Know Your Script - How To Keep Out of TroubleWatch the full interview on YouTube here - https://bit.ly/DirectingBoundaries
In this episode, Neil tackles one of the biggest unspoken fears of being a live-in Airbnb host: unwanted advances from guests. To explore this delicate topic, Neil welcomes Kate Lush, a professional intimacy coordinator for the entertainment industry. Kate shares her expertise on how actors create convincing scenes of intimacy while maintaining professional boundaries, and how hosts can apply this same concept to their hosting business.
For more on Kate's work at SafeSets, go to her webstie...
2025-11-1922 min
The Airbnb Superhost#089 The Dangers of Researching with AIIn this episode, Neil chats with property expert Julie Ford to discuss the intricacies of live-in hosting and the importance of understanding local regulations. With over a decade of experience in Airbnb hosting, Neil and Julie delve into the pitfalls of relying on AI for legal research, emphasising the need for expert advice to avoid costly mistakes.
The full interview with Julie Ford can be watched on YouTube. Click here; https://bit.ly/JulieFordTV-Podcast
KEY TAKEAWAYS
AI tools may provide inaccurate or outdated information, especially regarding specific regulations and case law. It's crucial...
2025-11-1220 min
The Airbnb Superhost#088 Why Hosting Differs From LettingWatch the full interview here - https://bit.ly/JulieFordTV-Podcast
Register you interest in spending a day with Superhost Neil here; https://bit.ly/SuperhostNeil-OpenDay
Follow Julie on Instagram - https://www.instagram.com/julie.fordtv/
Follow Julie on TikTok - https://www.tiktok.com/@julie_fordtv
Work With Julie! - The Lettings Advice Service - https://lettingsadviceservice.co.uk
Neil interviews property expert Julie Ford, who shares her extensive knowledge on the distinctions between live-in hosting and traditional landlord regulations. Julie clarifies common misconceptions about the legalities of hosting, in...
2025-11-0518 min
The Airbnb Superhost#087 Learning From Your PeersToday, Neil reflects on the challenges of guest communication and how he revamped his own messaging using AI tools to make it more concise and engaging. He discusses the importance of continually improving hosting practices by learning from other hosts, highlighting a fellow superhost's effective messaging strategy that combines automation with a personal touch. Neil also shares practical tips on enhancing guest experiences, such as the innovative use of smart locks and room amenities.
Register you interest in spending a day with Superhost Neil here; https://bit.ly/SuperhostNeil-OpenDay
KEY TAKEAWAYS
...
2025-10-2916 min
The Airbnb Superhost#086 Taking Things For GrantedToday, Neil takes a look at the often overlooked assumptions that can lead to guests quickly becoming frustrated.
Register you interest in spending a day with Superhost Neil here; https://bit.ly/SuperhostNeil-OpenDay
In this episode of the Airbnb Superhost podcast, host Neil Harvey shares valuable insights from his decade of experience in Airbnb hosting, focusing on the often-overlooked assumptions that can lead to guest frustration. He discusses how simple explanations, labels, and household guides can significantly enhance the guest experience and prevent misunderstandings.
KEY TAKEAWAYS
Hosts often take for granted th...
2025-10-2216 min
The Airbnb Superhost#085 Hacking Time EfficiencyNeil shares valuable insights on a crucial time management technique known as critical path analysis. Through a relatable analogy involving boiling eggs and making breakfast, Neil illustrates how hosts can maximise their efficiency by identifying tasks that can be done simultaneously while waiting for essential processes, like laundry cycles, to complete.
KEY TAKEAWAYS
Understanding the concept of critical path analysis can significantly enhance time management. Identify the task that takes the longest (like washing laundry) and organise other tasks around it to maximise efficiency.
While waiting for a time-consuming task to complete (such...
2025-10-1511 min
The Airbnb Superhost#084 The Show Must Go OnIn this episode, Neil draws parallels between hosting and the world of theatre, emphasising the behind-the-scenes efforts that contribute to a seamless guest experience. He discusses the essential roles of a box office manager, set designer, and stage manager, highlighting the importance of understanding your audience and creating an inviting environment.
Register you interest in spending a day with Superhost Neil here; https://bit.ly/SuperhostNeil-OpenDay
KEY TAKEAWAYS
Identifying who your potential guests are is crucial for tailoring your property and marketing. For example, a host near sc...
2025-10-0817 min
The Airbnb Superhost#083 The Joys of Hosting StrangersNeil shares the wonderful moments and unexpected connections that come from opening your home to strangers. He recounts stories of past guests who have reached out years later, demonstrating the long-lasting impact of sincere hospitality. Neil takes a look at the idea that hospitality is not just transactional, but also a form of care, gratitude, and meaningful exchange.
KEY TAKEAWAYS
The core philosophy of successful hosting is believing that the world is full of great, good people, and reciprocation is a lived experience, not just a theory.
The goal of a host should...
2025-10-0116 min
The Airbnb Superhost#082 The Dangers of Being a JobsworthNeil delves into the concept of being a 'jobsworth' - someone who rigidly adheres to rules at the expense of helpfulness and empathy. Drawing from his ten years of Airbnb hosting experience, Neil shares personal anecdotes and insights on how to balance rule enforcement with human understanding. He emphasises the importance of flexibility and empathy in hospitality, illustrating how bending the rules thoughtfully can enhance guest experiences and build goodwill.
KEY TAKEAWAYS
A "jobsworth" is someone who rigidly adheres to rules and procedures, often to the detriment of helpfulness and flexibility. It's important to recognise...
2025-09-2416 min
The Airbnb Superhost#081 What's Stopping You?In this episode, Neil delves into the common struggle of imposter syndrome that many aspiring hosts face. Drawing from his own experiences and observations, Neil emphasises that success looks different for everyone and encourages listeners to define their own version of success rather than comparing themselves to others.
KEY TAKEAWAYS
Success is subjective and should be defined on your own terms rather than comparing yourself to others. Identify what success looks like for you personally, whether it's earning your first booking or sharing your home with interesting guests.
Create a list of past...
2025-09-1715 min
The Airbnb Superhost#080 The Snakes and Ladders of HostingIn this episode, Neil explores the ups and downs of the hosting journey through the metaphor of snakes and ladders. Drawing from his ten years of experience, Neil shares valuable insights on how to navigate the challenges of hosting, emphasising that setbacks are a natural part of growth. He introduces five practical strategies to help listeners deal with negative thoughts and transform them into opportunities for progress.
KEY TAKEAWAYS
Embrace the Snakes and Ladders Metaphor: Hosting is akin to the game of snakes and ladders, where progress is not linear. Expect both highs (ladders) and...
2025-09-1016 min
The Airbnb Superhost#079 Time-Saving Hacks to Boost You Airbnb BusinessToday, Neil shares invaluable time-saving hacks that helped him successfully manage a seven-room Airbnb while rebuilding his business from scratch. Drawing on his ten years of hosting experience, Neil emphasises the importance of focusing on small efficiencies, such as standardising room setups, stockpiling supplies, and maximising movements to streamline daily tasks.
KEY TAKEAWAYS
By breaking down tasks into smaller components and shaving off just a few seconds from each, significant time can be saved across multiple rooms. This principle emphasises that small efficiencies can lead to larger time savings.
Creating a uniform setup...
2025-09-0317 min
The Airbnb Superhost#078 Dealing with Difficult GuestsIn this episode, Neil shares valuable insights and tactics for dealing with difficult guests, drawing from his extensive experience as a host over the past decade. He emphasises the importance of mastering self-control and choosing deliberate responses rather than reacting emotionally.
KEY TAKEAWAYS
It's crucial to control your reactions when dealing with difficult guests. Instead of responding emotionally, take a moment to process the situation and choose a deliberate response.
Letting go of high expectations for how guests should behave can reduce frustration. Recognise that everyone has their own habits and quirks, and...
2025-08-2718 min
The Airbnb Superhost#077 - The Real Payoff of Hosting“Your mindset could be the difference between just hosting… and truly thriving.”
In this episode of the Airbnb Superhost Podcast, Neil Harvey gets real about what it actually takes to succeed as a host – and it’s not just about more bookings. Neil opens up about his own journey, from facing a business collapse and mountains of debt to rebuilding with a fresh mindset that changed everything.
He shares how tackling fear, self-doubt, and limiting beliefs can not only transform your hosting business but also spill over into every part of your life. You’ll hear practic...
2025-08-2019 min
The Airbnb Superhost#076 Fern-tastic Stays - Turning Your Airbnb into a Leafy Guest MagnetIn this episode, Neil delves into the transformative power of plants in your Airbnb accommodation. He shares how incorporating greenery can enhance guest satisfaction, boost reviews, and ultimately increase profits. Neil outlines five compelling reasons to add plants to your space, including their ability to signal care and quality, reduce stress, improve air quality, enhance focus, and promote better sleep. He also recommends three low-maintenance plants that are perfect for busy hosts.
KEY TAKEAWAYS
Incorporating plants into your Airbnb can create a welcoming atmosphere, signalling care and attention to detail, which can positively influence guest...
2025-08-1315 min
The Airbnb Superhost#075 Should You Host Kids?In this episode, Neil considers the topic of accommodating children in your Airbnb property. He discusses the advantages and disadvantages of allowing minors as guests, highlighting the potential for increased bookings from families, the joy and energy children can bring, and the local knowledge that can enhance a family's stay. However, Neil also addresses the challenges, such as noise, potential damage, and the need for additional safety equipment.
KEY TAKEAWAYS
It's important to define what age groups you consider as minors in your Airbnb listing, such as toddlers, infants, and older children, to set clear...
2025-08-0616 min
The Airbnb Superhost#074 Who Hosts Whilst You're AwayIn this episode, Neil shares valuable insights on how to confidently hand over your hosting duties while taking a well-deserved holiday. Drawing from his extensive experience, Neil discusses the importance of maintaining your business's income and visibility during your absence.
KEY TAKEAWAYS
Instead of shutting down your Airbnb business while on holiday, think about how to keep it running. Blocking your calendar can lead to lost income and missed opportunities for regular guests.
You can hire a professional management company for a hands-off approach or find a trusted co-host to manage your property...
2025-07-3018 min
The Airbnb Superhost#073 Host on HolidayIn this episode, Neil emphasises the importance of taking a break from hosting to recharge and maintain a positive guest experience. Drawing from his own holiday in Ibiza, Neil shares three key reasons why hosts should prioritise their own time off: to restore perspective, to experience the guest journey first hand, and to observe best practices from other hospitality providers.
KEY TAKEAWAYS
Regularly stepping away from hosting responsibilities is essential for maintaining emotional and physical well-being. Taking a holiday helps restore perspective and prevents burnout, ultimately leading to better guest experiences.
Being a...
2025-07-2316 min
The Airbnb Superhost#072 ScammersIn this episode, Neil delves into the world of scams that both guests and hosts may encounter in the Airbnb community. Drawing from his decade of experience, Neil shares personal anecdotes of his own encounters with scammers, including a guest who attempted to exploit his trust and another who falsely claimed to be bitten by bedbugs.
KEY TAKEAWAYS
Scams are deliberate tricks designed to deceive individuals for personal gain, often involving urgency and false promises. Recognising the signs of a scam can help hosts and guests protect themselves.
Building trust with guests can...
2025-07-1617 minThe Airbnb Superhost#071 Branding Your RoomsToday, Neil is exploring the surprisingly impactful strategy of branding your individual guest rooms. What might seem like a fun or quirky extra can actually become a powerful tool for standing out, improving guest satisfaction, and increasing profitability. You’ll hear real-life examples, creative hacks, and one clever rebranding trick that doubled midweek bookings.
KEY TAKEAWAYS
Giving each room a unique name and theme helps your listing stand out in a crowded marketplace and grabs attention in search results.
A well-named room evokes emotion and imagery, attracting the guests you want—be it busi...
2025-07-0913 minThe Airbnb Superhost#070 Common MisconceptionsNeil shares insights from his recent public speaking engagement on the realities of being a live-in host. He dispels common misconceptions about Airbnb, emphasising that it's not just a holiday booking site but a solution for various accommodation needs, from students to sports competitors. Neil discusses the flexibility of hosting, highlighting how hosts can control their availability and income potential. He also addresses the possibility of replacing a full-time income through hosting, sharing his own journey and the importance of building relationships with repeat guests.
KEY TAKEAWAYS
Hosting on Airbnb isn't limited to vacationers; it...
2025-07-0218 minThe Airbnb Superhost#068 Kindness, Not ConfusionIn this episode, Neil delves into the delicate balance of generosity in hospitality, exploring how to avoid creating confusion for guests when offering kindness. Drawing on personal anecdotes and experiences, Neil emphasises the importance of clarity in communication.
KEY TAKEAWAYS
When offering kindness or additional services to guests, it's crucial to communicate clearly that there are no hidden costs or expectations. Phrases like "this is on me" or "just part of the welcome" help set the right tone.
Creating opportunities for guests to contribute, such as a communal barbecue where everyone brings a dish, fosters a...
2025-06-1817 min
The Airbnb Superhost#067 It Might Not Be What You Think!Today, Neil shares insightful anecdotes about the pitfalls of making assumptions in the world of hosting. Drawing from his experiences during a recent punk rock festival weekend, Neil recounts incidents where he jumped to conclusions about his guests' behaviour, only to discover the truth was far different from his initial perceptions. He emphasises the importance of understanding multiple perspectives and encourages listeners to ask questions before forming judgments. KEY TAKEAWAYS Jumping to conclusions without understanding the full context can lead to misunderstandings. It's important to seek out multiple perspectives before forming a judgment. B...
2025-06-1116 min
The Airbnb Superhost#066 My Most Profitable WeekendIn this episode, Neil shares his insights on maximising profitability and guest experience during the Slam Dunk Music Festival weekend in Hatfield, UK. He reveals how he creates a vibrant atmosphere for festival-goers by hosting surprise barbecues and facilitating social interactions among guests. Neil also emphasises the importance of understanding the law of supply and demand, particularly during high-demand events, and offers practical tips for increasing room rates and enhancing guest experiences. KEY TAKEAWAYS Recognising local events, like the Slam Dunk Music Festival, can significantly increase demand for accommodations, allowing hosts to raise their prices a...
2025-06-0414 min
The Airbnb Superhost#065 Having Fun with Your GuestsIn this episode, Neil shares the joys and memorable experiences that come with being an Airbnb host. Focusing on the positive aspects of hosting, Neil recounts fun interactions with guests, from playing croquet with French engineering students to hosting spontaneous house parties that celebrate diverse cultures through food. He emphasises the importance of making guests feel valued and creating lasting memories, highlighting how small gestures of kindness can lead to meaningful connections. KEY TAKEAWAYS Instead of dwelling on the negatives of hosting, it's important to highlight the joyful experiences and connections made with guests. Emphasising...
2025-05-2818 min
The Airbnb Superhost#064 Concern #2 - Control of My TimeIn this episode, Neil addresses a common concern among potential Airbnb hosts: the fear of losing personal freedom due to constant guest turnover. Neil emphasises that, contrary to this belief, hosts have complete control over their booking calendars. He discusses three key aspects of managing an Airbnb listing: setting availability, determining the length of guest stays, and establishing notice periods for bookings. KEY TAKEAWAYS Hosts have complete control over their Airbnb calendar, allowing them to decide when their listing is open for bookings. They can keep the calendar dormant until they are ready to host...
2025-05-2118 min
The Airbnb Superhost#063 The No 1 Concern of HostsIn this episode, Neil takes a look at one of the most pressing concerns for potential Airbnb hosts: maintaining personal privacy while providing a welcoming experience for guests. He discusses the importance of clear communication, setting up physical zones in your home, and creating a separate guest network for Wi-Fi security. KEY TAKEAWAYS It's essential to define personal space and boundaries for both hosts and guests. This can be achieved through clear communication and physical separation of areas within the home. While maintaining privacy, hosts can still create a hospitable atmosphere by providing...
2025-05-1416 min
The Airbnb Superhost#062 Pay It ForwardToday, Neil shares a poignant story about his experience mentoring a young Ukrainian guest named Ivan. As Ivan navigates his new life in the UK while avoiding military service back home, Neil reflects on the deeper rewards of hosting beyond financial gain. Through their interactions, Neil helps Ivan unlock his potential, guiding him to connect with professionals in the architecture field and encouraging him to embrace opportunities. KEY TAKEAWAYS Hosting on platforms like Airbnb can extend beyond financial gain; it offers opportunities to mentor guests, helping them unlock their potential and navigate challenges in their l...
2025-05-0717 min
The Airbnb Superhost#061 What Are You Paid For?Today, Neil shares four essential secrets that have contributed to his success as a superhost. He emphasises the importance of understanding and solving the three types of problems that guests face: physical, emotional, and cognitive. Neil also discusses how to create a welcoming environment that prioritises guest comfort, addresses emotional concerns, and simplifies the guest experience through clear communication. KEY TAKEAWAYS As Airbnb hosts, the ultimate goal is to create happiness for guests, which leads to positive reviews, repeat bookings, and referrals. Understanding that guests are looking for comfort and reassurance is crucial. H...
2025-04-3018 min
The Airbnb Superhost#059 Managing Your MoneyIn this episode, Neil shares invaluable insights on managing finances as an Airbnb host. Drawing from his own experiences, including overcoming significant debt, Neil considers the importance of using a spreadsheet to track income and expenses. He outlines three key habits for effective financial management: entering expenses immediately, regularly reconciling the spreadsheet with bank balances, and always obtaining receipts for purchases. KEY TAKEAWAYS Understanding and managing your finances is crucial for the success of your Airbnb hosting. Without proper financial oversight, you risk running into trouble, regardless of how much money you earn. K...
2025-04-1615 min
The Airbnb Superhost#058 Clearing Up the MessIn this episode, Neil dives into the often uncomfortable topic of guest messes, sharing his decade-long experiences as a host. With over 16,000 nights booked, Neil categorizes the types of messes he encounters, from general rubbish to stains and evidence of guest activities. Neil offers practical tips for managing cleanliness, such as providing easy-to-use cleaning supplies and ensuring guests have the tools they need to tidy up after themselves. KEY TAKEAWAYS Guests may not always leave the property as clean as expected. It's important to recognize that accidents happen, and some guests may even try to...
2025-04-0917 min
The Airbnb Superhost#057 Desperately Seeking FeedbackIn this episode, Neil delves into the often uncomfortable yet essential topic of guest feedback. Drawing parallels to the 80s comedy "Desperately Seeking Susan," Neil emphasises the importance of actively seeking feedback to enhance the hosting experience. He shares five compelling reasons why feedback is crucial, including the need for hosts to understand their guests' needs, avoid surprise negative reviews, and demonstrate genuine care for their guests' experiences. KEY TAKEAWAYS Regularly ask guests for feedback during their stay, such as upon arrival, halfway through, and at checkout. This proactive approach helps identify and resolve issues b...
2025-04-0217 min
The Airbnb Superhost#056 The Perfect HabitatIn today's episode, Neil discusses the importance of tailoring your property to attract specific guest profiles. He shares insights on how to create the ideal environment for students, professionals, and couples, highlighting the unique needs of each demographic. Neil also examines essential features such as high-quality mattresses, workspace setups, and romantic touches that can enhance the guest experience. KEY TAKEAWAYS Identifying the typical guests who stay with you allows you to tailor your offerings to meet their specific needs and preferences, increasing the likelihood of bookings. Regardless of the guest type, ensure that y...
2025-03-2615 min
The Airbnb Superhost#055 Who Are Your Guests?In this episode, Neil delves into the importance of understanding your guest profiles to enhance your hosting experience. He identifies three distinct types of guests that frequent his property: students, professionals, and couples seeking romantic getaways. Neil also emphasises that recognising the specific needs and behaviours of these guest types allows hosts to tailor their offerings effectively, ensuring a memorable stay that leads to repeat bookings and referrals. KEY TAKEAWAYS Understanding the specific types of guests who book your property allows you to tailor your offerings and communication to meet their unique needs. T...
2025-03-1916 min
The Airbnb Superhost#054 When Things Go Wrong In today's episode, Neil takes listeners behind the scenes of Airbnb hosting, sharing his experiences with the inevitable challenges that arise during the hosting journey. With over 16,000 nights booked, Neil discusses five main reasons for mishaps, including host error, guest error, communication error, system error, and property error. Drawing inspiration from UK television presenter Noel Edmonds, he emphasises the importance of handling problems with humour and grace. KEY TAKEAWAYS When mistakes happen, own them with humour and sincerity. Apologize and offer a small gesture, like chocolates, to maintain a positive rapport with guests. C...
2025-03-1215 min
The Airbnb Superhost#053 The Accidental TherapistIn this episode, Neil explores the unexpected role of Airbnb hosts as 'accidental therapists' for their guests. Drawing from his decade of experience hosting over 2,000 guests, Neil discusses how the anonymity of a short-term stay can lead to deep, meaningful conversations. He shares insights on how to navigate these emotional exchanges, emphasising the importance of active listening and setting boundaries. With anecdotes that highlight the human connections formed during these interactions, Neil offers practical tips for hosts to foster rapport while maintaining their own comfort. KEY TAKEAWAYS As Airbnb hosts, you may find yourself unintentionally b...
2025-03-0518 min
The Airbnb Superhost#052 The 3 Habits of Highly Irritating GuestsIn this episode, Neil looks at the common annoyances that can arise in the world of short-term rentals. He categorises these irritations into three main topics: mess, noise, and bathroom hogging, providing relatable anecdotes and practical tips for managing them. Neil emphasises the importance of communication with guests, encouraging hosts to address issues directly and tactfully to maintain a harmonious environment. He also highlights the transient nature of guests, reminding listeners that they will eventually leave, which can alleviate some frustrations. KEY TAKEAWAYS Mess, noise, and hogging are three main behaviours that can frustrate hosts. U...
2025-02-2617 min
The Airbnb Superhost#050 The Unexpected GuestIn today’s episode, Neil shares a compelling story about the challenges of accepting bookings from guests who are not the original bookers. Drawing from his extensive experience of over nine years and 2,000 guests, Neil recounts two recent bookings that tested his instincts and decision-making skills. He discusses the importance of adhering to Airbnb's policies, the potential risks involved, and the emotional complexities of hosting. Through a unique encounter with a guest named Steve, who arrived under questionable circumstances, Neil reflects on themes of compassion, trust, and the consequences of choices made in the moment. KEY TAKEAWAYS...
2025-02-1216 min
The Airbnb Superhost#049 Laughing All the WayIn this episode, Neil explores the transformative power of humour in the hosting experience. He shares how a great sense of humour can not only enhance the guest experience but also drive business success, drawing from his own journey of generating over £300,000 from hosting. Neil emphasises the importance of laughter in creating a welcoming atmosphere, offering practical tips on how to incorporate humour into guest interactions, from light-hearted welcomes to playful house rules. KEY TAKEAWAYS Being able to laugh at various situations—whether good, bad, or ridiculous—can significantly enhance the hosting experience and create a more...
2025-02-0515 min
The Airbnb Superhost#048 When The Sh** Hit The FanIn this episode, Neil shares his personal journey into the world of Airbnb hosting, detailing how it became a lifeline for his mental health and financial stability during a tumultuous period in his life. After facing significant challenges, including the liquidation of his business and a staggering personal debt of £500,000, Neil turned to Airbnb as a means to generate income and maintain a positive outlook. He recounts heartwarming stories of his guests, including a generous Italian visitor who offered him a loan without interest, highlighting the importance of community and support during tough times. KEY TAKEAWAYS
2025-01-2917 min
The Airbnb Superhost#047 What Are You Focusing On?In today’s episode, Neil considers the concept of the reticular activating system (RAS) and its impact on our focus and perception as Airbnb hosts. He shares his personal journey of improvement and innovation in his hosting practices, sparked by a recent renovation of his hot tub lid. Neil discusses how this renewed focus led him to make significant upgrades to his property, enhancing guest comfort and satisfaction. He emphasises the importance of being deliberate about what we focus on, as our mindset shapes our experiences and interactions with guests. KEY TAKEAWAYS The reticular activating system (RAS...
2025-01-2216 min
The Airbnb Superhost#046 Skills For Difficult ConversationsIn this episode, Neil shares valuable insights on handling difficult conversations with guests, drawing from his extensive experience as a successful Airbnb host. With over 2,000 guests from more than 40 countries, Neil emphasises the importance of building rapport, setting clear boundaries, and maintaining a positive attitude. He discusses five key techniques to navigate challenging interactions, including asking for help, not sweating the small stuff, accepting guests as they are, removing emotion from conversations, and peeling back the layers to uncover underlying issues. KEY TAKEAWAYS Establishing comfort and trust with guests from the outset makes difficult conversations e...
2025-01-1517 min
The Airbnb Superhost#045 Building Rapport with Your GuestsIn this episode, Neil delves into the crucial topic of building rapport with guests and its significance in creating a successful hosting experience. Drawing from his own journey as a host, Neil emphasizes that rapport is established through a balance of trust and comfort, with comfort being the first step. He shares his unique approach, dubbed the "tea trap," to foster initial connections with guests, encouraging open conversation and understanding their needs. KEY TAKEAWAYS Establishing a strong connection with guests is crucial for a successful hosting experience. Rapport is built on trust and comfort, and i...
2025-01-0816 min
The Airbnb Superhost#044 Building Your Power Team: Essential Support for Airbnb SuccessIn this episode, Neil shares valuable insights on building a "power team" to support your Airbnb business. Drawing from his nine years of experience, Neil emphasizes the importance of having a reliable network of tradespeople, including electricians, plumbers, handymen, and more, to ensure smooth operations and quick resolutions to any issues that arise. Neil discusses his personal experiences with various team members, highlighting the significance of word-of-mouth recommendations and local networking. KEY TAKEAWAYS Create a support network of reliable tradespeople and service providers to ensure your Airbnb business runs smoothly, especially during emergencies or repairs. ...
2024-12-1815 min
The Airbnb Superhost#043 - Using Business Cards to Boost Your Airbnb BookingsIn this episode, Neil Harvey delves into the often-overlooked power of business cards for Airbnb hosts. Drawing from his own experience, Neil emphasizes how a well-designed business card can serve as a tangible reminder of your property and a professional representation of your hosting brand. He shares essential tips on creating an effective card, including the importance of branding, simplicity, high-quality images, and key information to include. Neil also discusses various ways to utilize business cards for networking, guest welcome packs, and social media promotion, highlighting their potential to enhance guest retention and word-of-mouth referrals. KEY TAKEAWAYS
2024-12-1116 min
The Airbnb Superhost#042 The Art of Upselling in Your Airbnb BusinessIn this episode, Neil explores the world of upselling within the Airbnb hosting experience. He explains what upselling is, why it's beneficial for both hosts and guests, and shares personal insights from his own successful Airbnb journey, where he has generated over £300,000. Neil outlines three main reasons to embrace upselling: increased profits, enhanced guest satisfaction, and standing out in a competitive market. He provides practical examples of upsell opportunities, including convenience add-ons, welcome packages, and on-site enhancements, while emphasizing the importance of a soft-sell approach to avoid alienating guests. KEY TAKEAWAYS Upselling is a sales te...
2024-12-0417 min
The Airbnb Superhost#041 Going GreenIn this episode, Neil dives into the importance of making your Airbnb property eco-friendly. With tourism contributing significantly to global greenhouse emissions, Neil shares practical tips for hosts looking to reduce their carbon footprint while attracting eco-conscious guests. From using eco-friendly cleaning products and incorporating houseplants to implementing energy-efficient technologies and water-saving fixtures, he provides actionable advice that can be easily integrated into any property. Neil emphasizes the benefits of promoting these green initiatives to potential guests and encourages hosts to take small, manageable steps towards sustainability. KEY TAKEAWAYS Begin your journey to making your Airbnb...
2024-11-2716 min
The Airbnb Superhost#040 When The Emergency Services Come To CallIn this episode, Neil shares essential insights on how to handle emergencies that may arise during a guest's stay. Drawing from his extensive experience as a live-in host, Neil discusses the importance of being prepared for medical emergencies, personal safety issues, and crime incidents. He emphasizes the need for hosts to remain calm and collected in such situations, providing practical tips on how to respond effectively. KEY TAKEAWAYS Always have a first aid kit on your property and ensure guests know how to contact emergency services. It's crucial to provide them with the correct emergency n...
2024-11-2017 min
The Airbnb Superhost#039 When a Guest Felt Too Much at HomeIn this episode, Neil shares a captivating story about a guest named Maria, who became a bit too comfortable during her stays at his home. Neil recounts his experiences hosting over 2,000 guests and the unique challenges and joys that come with being a live-in host. He describes how Maria, an Italian lecturer, began to treat his home as her own, bringing in personal items and even furniture. After a humorous yet necessary conversation about boundaries, Neil reflects on the importance of knowing one's limits as a host. KEY TAKEAWAYS It's important to create a welcoming e...
2024-11-1315 min
The Airbnb Superhost#038 House RulesIn this episode, Neil shares valuable insights on the importance of house rules for Airbnb hosts. Drawing from his extensive experience of over nine years in hosting, Neil emphasizes how clear and concise house rules can set expectations for guests, foster respectful behaviour, and enhance the overall guest experience. Neil outlines his top seven house rules, covering essential topics such as check-in and check-out times, smoking and pet policies, and kitchen etiquette. Neil also discusses effective ways to communicate these rules to guests, including listing profiles, welcome messages, and printed materials. KEY TAKEAWAYS H...
2024-11-0614 min
The Airbnb Superhost#037 Don't Jump To ConclusionsIn this episode, Neil shares personal experiences of misunderstandings in hosting that led to significant paradigm shifts. Neil emphasizes the importance of understanding different perspectives when dealing with guests, illustrating this with two compelling stories. He first recounts a confrontation with a long-term guest who brought a friend over without notifying him, leading to a realization of the need for clear communication. His second story involves a guest with service dogs, which initially frustrated Neil due to his strict no-pets policy. However, after a heartfelt conversation, he learned about the guest's challenges and the true purpose of the dogs...
2024-10-3016 min
The Airbnb Superhost#036 Pets In The PropertyIn this episode, Neil Harvey explores the pros and cons of allowing pets in your Airbnb property. With a significant portion of the population being pet owners, Neil discusses how welcoming furry friends can attract new guests and enhance their holiday experience. He outlines seven benefits, such as increased bookings and reduced stress for pet owners, while also addressing potential downsides, including property damage and liability concerns. Neil emphasizes the importance of setting clear pet rules and offers practical tips for hosts considering this option. KEY TAKEAWAYS Allowing pets can attract a new set of g...
2024-10-2313 min
The Airbnb Superhost#035 The Sound of Success: Using Noise Awareness to Enhance Guest ExperiencesIn this episode, Neil Harvey explores the often-overlooked aspect of sound in enhancing hosting skills. Drawing from his extensive experience as a successful Airbnb host, Neil emphasises the importance of being attuned to the noises within your property to serve guests better and improve their experience. Neil shares five key reasons why listening can be beneficial, from proactively welcoming guests upon arrival to efficiently managing chores and understanding guest behaviour. Neil also introduces a super secret technique for training your ear to recognize the various sounds in your home, ultimately empowering hosts to create a more welcoming environment.
2024-10-1614 min
The Airbnb Superhost#034 Creating Memorable Stays: The Impact of Thoughtful HostingIn this episode, Neil delves into the transformative power of random acts of kindness in the hosting business. Drawing from his own successful experience of generating over £300,000 through Airbnb, Neil emphasises how small, selfless gestures can significantly enhance guest relationships and foster a positive atmosphere. Neil shares practical examples of kindness during the pre-booking journey, upon guest arrival, and even beyond the hosting experience, illustrating how these actions can lead to lasting impressions and increased bookings. KEY TAKEAWAYS Random Acts of Kindness: Engaging in spontaneous, selfless actions can significantly enhance relationships with guests....
2024-10-0916 min
The Airbnb Superhost#033 Smart Solutions: Simple Automation Tips for Every Airbnb HostIn this episode, Neil delves into the transformative power of automation for Airbnb hosts. Drawing from his own experiences, Neil shares practical insights on how simple technological solutions can save time, money, and even sanity. He discusses various automation tools, such as smart locks, motion sensor lights, and programmable switches, that can enhance the guest experience while reducing the host's workload. With a focus on starting small and gradually expanding automation efforts, Neil encourages listeners to embrace these innovations to streamline their hosting operations. KEY TAKEAWAYS
Understanding Automation: Automation in the context of Airbnb h...
2024-10-0215 min
The Airbnb Superhost#032 Be Smart with a SMART Lock! - Improve your property's security.In this episode, Neil Harvey shares his journey towards enhancing the security of his Airbnb property following a frightening incident that occurred at his front door. He discusses the challenges he faced with traditional key management and the frequent lapses in security that left his home vulnerable. Neil reveals how he transformed his approach by installing a smart lock, which not only simplifies guest access but also ensures that the property remains secure at all times. He emphasizes the importance of proactive security measures for hosts and offers listeners a special discount on the smart lock he recommends.
2024-09-2517 min
The Airbnb Superhost#031 I want my LTV; Long Term ValueIn this episode, Neil delves into the concept of long-term value (LTV) that guests can bring to hosts. He discusses how repeat bookings, personal recommendations, and ongoing friendships with guests can significantly enhance both financial stability and personal enrichment for hosts. Neil shares a heartwarming story about a couple who return annually for a music festival, illustrating how positive guest experiences can lead to consistent income and glowing reviews. He emphasizes the importance of being genuine, flexible, and patient in fostering these relationships, and concludes with his Superhost Secret: to add value to guests first, setting the stage for...
2024-09-1618 min
The Airbnb Superhost#030 Customer Road Map 12 - Being a Good GuestIn this episode, Neil shifts the focus from hosting to being a good guest. He shares valuable insights and tips on how guests can enhance their experience and leave a positive impression. Neil emphasizes the importance of reading property descriptions, providing arrival details, maintaining a positive attitude, and respecting the host's home. He also highlights the significance of communication, cleanliness, and consideration towards the property and host. KEY TAKEAWAYS As a guest, it is important to carefully read the property descriptions and house rules to avoid any misunderstandings or disappointments during your stay. I...
2024-09-0416 min
The Airbnb Superhost#029 Customer Road Map 11 - Life After GuestsIn this episode, Neil shares heartwarming stories of connections he has made with guests that have extended beyond their stay. From a student turned valued employee, to a generous guest offering financial support during a challenging time, these stories highlight the profound relationships that can develop through hosting. Neil emphasizes the importance of adding value to others and caring for their well-being, encapsulating the essence of hosting beyond just providing accommodation. KEY TAKEAWAYS Building long-term relationships with guests can lead to unexpected opportunities and friendships beyond their stay. Hosting on Airbnb is not just about making...
2024-08-2916 min
The Airbnb Superhost#028 - Customer Road Map 10 - When a Good Host Gets a Bad ReviewIn this episode, Neil continues to look at the power of Airbnb's review system, with a focus on the challenging topic of bad reviews for hosts on the platform. With over 2,000 guests and 1,000 reviews under his belt, Neil shares his insights on how to handle and learn from negative feedback. He discusses the different types of bad reviews, the importance of analyzing the root cause of issues, and the impact bad reviews can have on a host's reputation and Superhost status. KEY TAKEAWAYS Maintaining a high average review score is crucial for Superhost status, as...
2024-08-2118 min
The Airbnb Superhost#027 Customer Road Map 9 - Reviews, Reviews, ReviewsIn this episode, Neil looks at the importance of reviews in the Airbnb ecosystem. He explains the review system on Airbnb, highlighting its role in building trust between hosts and guests. Neil shares how reviews have helped him make improvements to his accommodations and spy on his competition. KEY TAKEAWAYS Maintaining excellent review scores is crucial for achieving and maintaining Superhost status on Airbnb. Reviews provide real-time feedback that can help hosts make improvements to their accommodations. Using the review system to spy on competition can provide valuable insights into what guests appreciate and what they d...
2024-08-1416 min
The Airbnb Superhost#026 Customer Road Map 8 - Exit Strategy - They're Leaving!In today's episode, Neil shares his own advice and insights on how to ensure guests leave happy and satisfied. He emphasizes the importance of maintaining a positive impression until the very end of the guest's stay, highlighting the impact it can have on reviews, recommendations, returning guests, and potential rewards. Neil provides practical tips on how to bid farewell to guests, and the best ways to leave a lasting positive impression. KEY TAKEAWAYS It is crucial to treat guests with the same level of care and attention during their departure as during their arrival to l...
2024-08-0713 min
The Airbnb Superhost#025 Customer Road Map 7 - Create Harmony - Create WealthIn this episode, Neil shares his insights on creating a harmonious guest experience to ensure repeat business and increased income. Neil emphasizes the importance of setting clear boundaries and providing guidance to guests through simple principles and house rules. He recounts personal experiences and practical solutions he has implemented in his own hosting journey, such as labeling shelves in the fridge, creating guest-specific storage areas, and using clear signage throughout the property. KEY TAKEAWAYS The key to success in hosting is to create harmony among guests, leading to a positive experience and potential repeat business.
2024-07-3118 min
The Airbnb Superhost#024 Customer Road Map 6 - They're Here!Today, Neil is looking at the importance of creating a positive first impression when guests arrive. Sharing his personal experiences and strategies for building rapport with guests, Neil emphasizes the "tea trap" routine he uses to connect with new arrivals. By offering guests a cup of tea and engaging in a 10-minute conversation, Neil establishes a welcoming atmosphere and gains valuable insights into his guests' needs and backgrounds. The host Neil refers to in the podcast is in Oakham in the county of Rutland, UK. Her name is Mary and here's her listing https://bit.ly/Mary-in-Rutland....
2024-07-2415 min
The Airbnb Superhost#023 Customer Road Map 5 - Prepare to Impress Your GuestsIn this episode, Neil shares his journey from hosting just one room to welcoming over 2,000 guests and generating significant revenue. He emphasizes the importance of first impressions and details the 10-second rule, where guests form opinions quickly upon arrival. Neil provides valuable insights on preparing the property for guests, including creating a checklist with four key elements: bed, bin, bath, and beauty. He also highlights the significance of personal touches, such as addressing guests by name and providing treats to enhance their experience. KEY TAKEAWAYS The 10-second rule emphasizes the importance of making a positive f...
2024-07-1715 min
The Airbnb Superhost#022 Customer Road Map 4 - Be a Guiding StarToday, Neil Harvey divulges his secrets to effectively communicating with guests before their arrival. With experience in over 2,000 guests hosted and a quarter of a million pounds in turnover, Neil emphasizes the importance of providing clear instructions for guests to find and access the property hassle-free. He discusses his evolution from sending random messages to creating a systematic approach using standard messages and eventually incorporating a video guide. KEY TAKEAWAYS Consistently communicate with guests after they book but before they arrive to provide clear instructions on how to find and access the property. C...
2024-07-1015 min
The Airbnb Superhost#021 Customer Road Map 3 - Is There a Silly Question?In this episode, Neil dissects the crucial stage of communicating with guests before they book. With over 2,000 guests hosted and eight years of experience, Neil shares valuable insights on how to handle guest inquiries effectively. He emphasizes the importance of responding promptly, addressing all questions with respect, and never making guests feel silly for asking. Ultimately, Neil guides hosts on how to navigate guest inquiries and create a positive booking experience. KEY TAKEAWAYS Guests appreciate fast responses, even if it's just to acknowledge their inquiry. People may have different language abilities and cultural n...
2024-07-0315 min
The Airbnb Superhost#020 The Customer Road Map 2 - The Calendar is Your Crystal BallIn this episode, Neil shares valuable insights on how hosts can take control of their bookings calendar by creating their own "crystal ball" using a spreadsheet. By delving into the power of the Airbnb calendar and the importance of staying on top of bookings, Neil provides practical tips on maximizing revenue, increasing occupancy rates, and personalizing guest experiences. He emphasizes the significance of regularly checking and syncing the calendar with other plans to ensure a smooth guest experience and financial success. KEY TAKEAWAYS Keep track of bookings and guest interactions by using a personal spreadsheet...
2024-06-2615 min
The Airbnb Superhost#019 The Customer Road Map 1 - Your OfferingIn today's episode, Neil delves into the crucial aspect of the customer journey, focusing on the start of this journey. Neil emphasizes the importance of understanding the customer journey and how it impacts the success of an Airbnb business. He shares insights on creating a roadmap for guests, starting with the offering, which includes elements such as photos, written descriptions, badges, reviews, and pricing. Neil provides valuable tips on how hosts can optimize their listings to attract and retain guests, ultimately leading to positive reviews and repeat bookings. Through engaging storytelling and practical advice, Neil highlights the significance of...
2024-06-1916 min
The Airbnb Superhost#018 The Secret Life of the BathroomIn this episode, Neil Harvey focuses on the topic of managing the various challenges that arise in the bathroom, such as bathroom hoggers, messy guests, and limited hot water. Neil discusses practical solutions he has implemented, like adding sinks to rooms and setting time limits for showers. He also emphasizes the importance of maintaining a positive attitude and addressing issues calmly to ensure harmony among guests. KEY TAKEAWAYS Focus on providing individual sinks in rooms to avoid bathroom congestion. Increase the number of toilets in the property to accommodate guests. Set...
2024-06-1215 min
The Airbnb Superhost#017 Essentials in the BathroomIn today's episode, Neil shares his top five considerations for creating a welcoming and functional bathroom space. From fixtures and fittings to ventilation, lighting, storage solutions, and finishing touches, he provides valuable insights and tips based on his hosting experience. Emphasizing simplicity, functionality, and ease of cleaning, Neil highlights the importance of creating a guest-friendly environment that prioritizes practicality over extravagant features. KEY TAKEAWAYS Ensure the bathroom has a functional shower or bathtub, good water pressure, and a decent-sized sink. Install an extractor fan to prevent mold and mildew growth due to excess...
2024-06-0517 min
The Airbnb Superhost#016 The Power of Your Kitchen Table; Unlocking Your Secret WeaponToday, Neil is sharing his valuable insights on how to create a welcoming and engaging atmosphere for guests as a live-in host. He emphasizes the power of the kitchen table as a focal point for building rapport with guests and fostering a sense of community within the home. Neil introduces the concept of the "tea trap," a clever tactic to initiate conversations and learn more about guests while sharing a cup of tea. By organizing impromptu gatherings like barbecues for guests, Neil demonstrates how simple gestures can lead to lasting friendships, positive reviews, and a vibrant atmosphere in the...
2024-05-2915 min
The Airbnb Superhost#015 Who Rules The Kitchen?In this episode, Neil shares his insights and experiences on guests using the kitchen in Airbnb accommodations. With over 1,200 guests from 40 countries, Neil discusses the importance of providing clear instructions for guests on using kitchen appliances, sharing cooking spaces, and maintaining cleanliness. He highlights the benefits of using QR codes for instructional videos and implementing a simple rule of "Leave no evidence" to encourage guests to clean up after themselves. KEY TAKEAWAYS Providing clear instructions, such as using QR codes for appliances, can enhance the guest experience and prevent confusion. Recognizing and accommodating g...
2024-05-2216 min
The Airbnb Superhost#014 How To Set Up Your KitchenIn today's episode, Neil delves into the essential aspects of setting up a guest kitchen to enhance the overall guest experience. Drawing from his extensive experience as a superhost, Neil shares valuable insights on catering to guests with diverse eating habits, from cooking enthusiasts to those who prefer dining out. He emphasizes the importance of providing a well-equipped kitchen, including cutlery, crockery, fridge space, utensils, and clear instructions for guests. Neil's practical tips, such as labeling kitchen items and storage boxes, ensure a seamless and enjoyable stay for guests. KEY TAKEAWAYS Focus on providing a...
2024-05-1515 min
The Airbnb Superhost#013 Good Night's Sleep; Good ZZZZs = Good Cash!In this episode, Neil discusses the crucial importance of providing guests with a good night's sleep. Drawing from his extensive experience as a Superhost, Neil emphasizes the impact a comfortable bed can have on guest satisfaction and repeat bookings. He emphasizes the significance of paying attention to details such as mattress firmness, bedding quality, and room ambiance to ensure guests have a restful stay. Neil shares valuable insights on creating a welcoming environment that fosters trust and happiness, ultimately leading to financial success and Superhost status. KEY TAKEAWAYS Prioritize physical and emotional comfort for guests...
2024-05-0817 min
The Airbnb Superhost#012 Beds, Beds, Beds!Today, Neil dives into the wonderful world of beds, and explores their impact on hosting success. Drawing from his experience as a Superhost for over eight years, Neil shares insights on choosing the right bed size, considering storage options, and selecting the ideal mattress. He shares fun stories of transforming rooms with different bed types, from trundle beds to ottomans, and emphasizes the importance of uniform bed dimensions for efficient bedding management. KEY TAKEAWAYS Consider the size of the bed that is most suited to the space available, as one size does not fit all.
2024-05-0115 min
The Airbnb Superhost#011 Cheap vs QualityToday's episode of The Airbnb Superhost explores the crucial decision-making process of choosing between budget-friendly and high-quality purchases for your hosting property. Neil shares his personal insights gained from over eight years of hosting over 1,200 guests. When purchasing beds, furniture, and appliances, Neil emphasizes the importance of investing in quality items to avoid frequent replacements and costly repairs. He highlights the balance between beauty and functionality, stressing the significance of long-term durability and practicality in purchasing decisions. KEY TAKEAWAYS Buying cheap may seem like a cost-saving measure, but in the long run, it often leads t...
2024-04-2416 min
The Airbnb Superhost#010 Your Guests' Needs In this episode, Neil shares his expertise on enhancing the guest experience by focusing on the physical aspects of the bedroom. He emphasizes the importance of meeting guests' personal needs, such as providing a comfortable bed, mirrors, allergy-friendly bedding, and ample storage space. Neil also delves into the significance of small details like quality hangers, towels, toiletries, and lighting. He introduces the concept of the "slight edge," advocating for consistent small improvements to achieve long-term success. Through anecdotes and practical tips, Neil guides listeners on how to create a welcoming and memorable stay for guests, ultimately aiming for rave...
2024-04-1717 min
The Airbnb Superhost#009 Success With Your SensesToday, Neil delves into the importance of utilizing the five senses to create the ultimate guest experience in your accommodation room. He shares valuable insights and tips on how to optimize the visual appeal, cleanliness, comfort, ambiance, and overall satisfaction of a room for guests. By focusing on sight, smell, touch, hearing, and taste, Neil emphasizes the significance of making a positive first impression within the first 10 seconds of a guest entering the room. KEY TAKEAWAYS Guests make a judgment within the first 10 seconds based on their five senses. Paying attention to sight, s...
2024-04-1016 min
The Airbnb Superhost#008 Concerns of A GuestIn today's episode, Neil delves into the common concerns that guests may have before booking an Airbnb. He highlights the top three worries shared by guests, including the accuracy of the listing description, cleanliness and hygiene standards, and personal safety. Neil shares personal anecdotes and insights on how hosts can address these concerns to make guests feel more confident when booking. He emphasizes the importance of accurately portraying the property, maintaining cleanliness, and ensuring guest safety. KEY TAKEAWAYS Guests worry if the listing will be as described on the website, emphasizing the importance of accurate r...
2024-04-0315 min
The Airbnb Superhost#007 The Realities of Being an Airbnb HostIn this episode, Neil Harvey delves into the personal side of the hosting business. With over eight years of hosting experience and interactions with guests from over 40 countries, Neil shares five key realities of being a host. From how hosting can change your mindset to facing and overcoming prejudices, dealing with guest irritations, wearing different hats to cater to various guest needs, and ultimately how hosting enriches your life through diverse guest interactions. KEY TAKEAWAYS Hosting on Airbnb can have a significant personal impact, changing your mindset and forcing you to face your prejudices.
2024-03-2716 min
The Airbnb Superhost#004 What is an Airbnb Superhost? In episode four of The Airbnb Superhost, Neil Harvey delves into the significance of being a Superhost on Airbnb. He explains the criteria for achieving Superhost status, the benefits that come with it, and the impact it has on booking rates and revenue. Neil emphasizes the importance of exceptional customer service and maintaining high standards to qualify as a Superhost. He also introduces the concept of the new Guest Favorite Badge, which further enhances a listing's appeal to potential guests. Through sharing his own experiences and insights, Neil offers valuable tips and secrets to help hosts not only become...
2024-03-2013 min
The Airbnb Superhost#001 The Superhost Secret: Why Knowing Your "Why" is Key to SuccessIn this debut episode of The Airbnb Superhost, Neil Harvey introduces himself as a successful Airbnb Superhost with over £250,000 in earnings and a Superhost status for eight consecutive years. He shares his journey from financial difficulties in his traditional business to thriving in the world of Airbnb hosting. Neil emphasizes the importance of knowing the reason behind starting an Airbnb business and how it can drive success. He teases the upcoming episodes where he will delve into various aspects of being a Superhost, sharing tips, personal experiences, and his "Superhost Secrets" to help listeners excel in their hosting endeavors. N...
2024-03-2013 min
The Airbnb Superhost#002 What Is Airbnb?In today's episode, Neil Harvey delves into the essence of Airbnb as a company. He provides a detailed backstory of Airbnb's founding by Brian Chesky, Joe Gebbia, and Nathan Blecharczyk in 2007, highlighting their innovative approach to offering accommodation. Neil emphasizes the significance of understanding Airbnb's vision and philosophy, particularly focusing on the company's commitment to fostering genuine human connections through hosting. He also shares valuable insights into why he exclusively uses Airbnb as his booking portal, citing reasons such as extensive marketing support, insurance coverage, guest verification, streamlined payment processes, and exceptional customer service. KEY TAKEAWAYS
2024-03-2013 min
The Airbnb Superhost#003 What Kind of Host Are You?Today, Neil is delving into the different types of hosting available on Airbnb, and exploring the roles of live-in hosts, external hosts, and part-time hosts. Neil shares how he personally transformed his spare room into a lucrative business venture. He introduces the concept of selling happiness as the key to success in the hospitality industry, emphasizing the importance of exceeding guest expectations to generate positive reviews and repeat bookings. Neil's engaging storytelling and practical insights make this episode a valuable resource for aspiring Airbnb hosts looking to elevate their hosting game and maximize their profits. KEY TAKEAWAYS
2024-03-2017 min
The Airbnb Superhost#005 What Are You Afraid Of?In today's episode, Neil poses an important question that's stopping so many from hosting with Airbnb: What Are You Afraid Of? Whether it's the invasion of personal space, concerns about guests, safety issues, potential damages, or self-doubt, Neil discusses the common fears associated with being a host. Through a detailed exploration of each of these fears, Neil provides practical tips and strategies for any host to navigate these challenges effectively. KEY TAKEAWAYS Neil explores common fears of hosting, including invasion of personal space, concerns about guest interactions, safety issues, potential damages, and self-doubt. E...
2024-03-2016 min
The Airbnb Superhost#006 The Realities of HostingToday, Neil delves into the harsh realities of running an Airbnb business. He candidly discusses the time-consuming nature of managing bookings, communicating with guests, and maintaining the property. Neil also touches on the Cinderella-like aspect of constant cleaning and laundry duties, emphasizing the importance of staying on top of these tasks. Furthermore, he addresses the unpredictable nature of bookings, cancellations, and the occasional bad review, providing insights on how to navigate these challenges effectively. KEY TAKEAWAYS Running an Airbnb business requires a significant time commitment, including managing bookings, communication, and upkeep of the property.
2024-03-2014 min
2021-04-3003 min
uk-dj-Neil HarveyWe Are On A Wave.The Brink. Neil Harvey.Written and Recorded by Neil Harvey
High Air Studio Hamburg 2020
2020-12-0602 min
uk-dj-Neil HarveySound Is Invisible By Neil HarveyWriten and recorded January 6 to the 28. 2018
By Neil Harvey & Ronny DeVane. At High Air Studio.
2018-02-0904 min
uk-dj-Neil HarveyNeil Harvey .New Lies Radio MixA re Remix of Neil Harvey Song.
recorded at High are studio. Hamburg. (C)2016.
2016-12-1304 min
uk-dj-Neil HarveyFats McLushi & Happy Neil - No She Isn't. Remix 2013An original Song
Writen by Neil Harvey & Fats McLushi. (c) 2006.
see Video on You tube.
http://www.youtube.com/watch?v=4k_4aa2o0YU
2013-07-1604 min