Shows
Behind the FrontlineEpisode 38 - Coaching That Works: Using Curiosity to Unlock AccountabilityIn this follow-up conversation to Frontline Training Solutions’ recent webinar on coaching, Nic Dampier sits down with Lorraine Medici, Director of Training and Development at Frontline, to unpack what effective coaching really looks like in day-to-day leadership conversations.Building on the frameworks introduced in the webinar, Lorraine breaks down the core coaching tools leaders need to diagnose and address performance challenges without defaulting to fixing, lecturing, or micromanaging. Together, Nic and Lorraine explore the Hill–Will–Skill model as a practical way to identify whether barriers are organizational, motivational, or skill-based—and why leaders often jump to solving...
2026-01-2940 minBehind the FrontlineEpisode 037 - Why Motivation Breaks Down at Work (and What To Do About It)In this follow-up conversation to Frontline Training Solutions’ popular webinar on workplace motivation, Nic Dampier sits down with Ryan Williams, Leadership and Team Development Manager at Frontline, to go deeper into what truly drives — and diminishes — motivation at work.Building on the frameworks shared in the webinar, Ryan unpacks three critical concepts every leader must understand: why perks and pay alone don’t motivate people, how intrinsic motivation is shaped by autonomy, competence, and connection, and how unseen friction inside systems and processes quietly erodes engagement over time.Together, Nic and Ryan explore real-world leadership challeng...
2025-12-2658 minBehind the FrontlineEpisode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer ExperienceIn this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.”Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture where ownership, empathy, and accountability show up in daily behaviors—not just in training rooms. Together, we dive deeper into the practical frameworks shared in th...
2025-11-1942 minBehind the FrontlineEpisode 035 - Spotting Behavioral Red Flags in the WorkplaceIn this episode of Behind the Frontline, Nic Dampier sits down with Jason Russell, Founder and President of SEC Protects and former U.S. Secret Service Agent, and Pete Gerkin, Senior Lead Consultant and 26-year veteran of the Kent County Sheriff’s Office, to discuss behavioral threat assessment and how organizations can create safer, more aware workplaces. Joined by Janis Petrini, Co-Owner of Frontline Training Solutions and Express Employment Professionals Grand Rapids, the conversation explores how to spot early warning signs, de-escalate conflicts, and bu...
2025-10-2843 minBehind the FrontlineEpisode 034 - Myth or Fact - What makes a good leader?Welcome to Behind the Frontline, the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In this episode of Behind the Frontline, Nic is joined by Nathan Leaman, President at Frontline Training Solutions, and Ryan Williams, Leadership & Team Development Manager. Together, they dive into a lively game of Myth or Fact, tackling some of the most common beliefs about leadership in today’s workplace. Listeners will walk away with a clearer picture of the qualities that matter most in leadership—and a few myths busted along the...
2025-09-2250 minBehind the FrontlineEpisode 033 - What is the Cost of Bad Leadership?Welcome to Behind the Frontline, the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In this episode, I sat down with Dr. Jimmy Nelson and Ryan Williams from Frontline Training Solutions to talk about something that every organization faces, but few want to name: the true cost of bad leadership. From toxic cultures and high turnover to stalled growth and disengaged teams, ineffective leadership leaves a wake that’s deeper than most leaders realize.We unpacked what poor leadership really looks like on th...
2025-08-0743 minBehind the FrontlineEpisode 032 - Discovering the Balance of LeadershipWelcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In this episode, I sat down with Nathan Leaman, President of Frontline Training Solutions, to unpack a model that’s reshaping the way organizations think about leadership: the Balance of Leadership. We explored what it really means to lead with both high challenge and high connection—and why leaning too far into one without the other can lead to disengagement, burnout, or stagnation.Whether you're leading a production line or a p...
2025-08-0425 minBehind the FrontlineEpisode 031 - How Can Employers Build a Future-Ready Workforce?Welcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In Episode 31, we’re joined in the Frontline Studio by David Robb, Co-Owner and Managing Partner, and Janis Petrini, Co-Owner and Founder of the Express Employment Professionals companies in Grand Rapids, Michigan. Together, we unpack insights from our last two webinars: The Future of Talent: What Every Employer Needs to Know and Building a Future-Ready Workforce.From changing workforce demographics to the growing dema...
2025-06-2633 minBehind the FrontlineEpisode 030 - How Can I Solve People Problems in My Workplace with Frontline?Welcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In Episode 30, we’re back in the Frontline Studio in Grand Rapids, Michigan, where Nic sits down with Nathan Leaman, President of Frontline Training Solutions, for a behind-the-scenes look at what Frontline has been up to—and where we’re headed.In this conversation, we explore the real challenges organizations bring to us, what makes our team uniquely equipped to help, and how our solutions—from leadership development to team dynam...
2025-06-1233 minBehind the FrontlineEpisode 029 - When should an HR Professional reach out for help?Welcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In Episode 29, we’re coming to you from the Frontline Studio in Grand Rapids, Michigan, where Nic is joined by Nathan Leaman, President of Frontline, and Kaylee Cooper, Senior HR and Operational Consultant at Frontline.In this conversation, we talk the ins and outs of everyday HR roles, common mistakes made, when to seek help, and what trends we see for HR in the rest of 2025 and beyond....
2025-06-1032 minBehind the FrontlineEpisode 028 - Aligning Organizational Core Values with CultureWelcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In Episode 28, we’re coming to you from the Frontline Studio in Grand Rapids, Michigan, where Nic is joined by Nathan Leaman, President of Frontline, and Jimmy Nelson, Director of Leadership and Organizational Development at Frontline.In this conversation, we tackle a powerful question:How do you align your organization's core values with the culture your employees experience every day?Nathan and Jimmy bring leadership expertise and...
2025-04-2837 minBehind the FrontlineEpisode 027 - What is The Ideal Team Player?Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are live from the 2025 International Leadership Conference for Express Employment Professionals in Dallas, Texas. Nic is joined by Nathan Leaman, President at Frontline, and Matt Tibbetts, the Franchisee for the Express Employment Professionals Waxahachie, Texas office. We had a live conversation around the book 'The Ideal Team Player' by Patrick Lencioni, where Matt shared how he used the lessons learned in this book t...
2025-04-0745 minBehind the FrontlineEpisode 026 - Understanding communication pitfallsJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Lorraine Medici, Director of Training & Development at Frontline Training Solutions, and Ryan Williams, Leadership & Team Development Manager. We had a followup conversation to a recent webinar on Avoiding Communication Pitfalls, where we took a deeper dive into understanding these pitfalls and some solutions centered around communication theory.At Frontline Training Solutions, an Express Employment Professionals company, we create t...
2025-03-0757 minBehind the FrontlineEpisode 025 - Stay interviews and their impact on retentionJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Nathan Leaman, President at Frontline Training Solutions, and Jessica Collette, Chief Financial and Operating Officer at AMDG Architects, and we have a conversation around the what, who, why, and how of stay interviews and their impact on retention.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching a...
2025-02-1041 minBehind the FrontlineEpisode 024 - Taking personal accountability and a culture of feedbackJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Nathan Leaman, President at Frontline Training Solutions, and Dr. Jimmy Nelson, Director of Leadership & Organizational Development at Frontline. In this episode, we take a deeper dive into the idea of switching your mindset from holding people accountable to taking personal accountability, and how building a culture of feedback will help with this shift.At Frontline Training Solutions, an E...
2025-01-2745 minBehind the FrontlineEpisode 023 - Best practices for a strong organizational cultureJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Lorraine Medici, Director of Training and Development at Frontline Training Solutions, and Ben Woodrum, Vice President | General Manager for Cascade Die Casting Group, Inc. We have a conversation with Ben on the values of a strong organizational culture within your company and some best practices for implementing a culture where employees feel their leaders truly care with trust being a g...
2024-11-2251 minBehind the FrontlineEpisode 022 - What is Generational Intelligence in the workplace?Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Lorraine Medici, Director of Training and Development at Frontline Training Solutions, and Ryan Williams, Leadership and Team Development Manager at Frontline, and we go over the definition of generational intelligence, specific biases we may hold towards generations in the workplace, and how we can overcome those biases by focusing on individual strengths. At Frontline Training Solutions, an Express Em...
2024-11-041h 06Behind the FrontlineEpisode 021 - How do I navigate a difficult conversation at work?Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Lorraine Medici, Director of Training and Development at Frontline Training Solutions, and we continue a conversation from a previous webinar on Navigating Difficult Conversations, with a deeper dive into tools you can use in your workplace feedback discussions. At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone...
2024-09-0354 minBehind the FrontlineEpisode 020 - BelongBoarding: onboarding with the goal of belongingJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Kristin Ekkens, Founder & CEO of Exponential Inclusion, and we have a fascinating conversation on the importance of onboarding with the goal of fostering belonging for a new hire to reduce turnover... otherwise known as a term we coined, "BelongBoarding." Kristin's website is https://www.exi.global and her recently launched podcast Inclusion at...
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The College Football ExperienceNew Mexico Lobos 2024 Team Preview (Ep. 1621)The College Football Experience (@TCEonSGPN) on the Sports Gambling Podcast Network continues its 134 college football team preview series with the New Mexico Lobos 2024 Season Preview. Pick Dundee aka (@TheColbyD) & NC Nick (@NC__NicK) break down the upcoming 2024 New Mexico Lobos offense, defense, special teams and key in on their upcoming schedule. Will the hiring of Bronco Mendenhall at New Mexico mean he'll take the Lobos to heights they have never reached before? How long will it take for Bronco Mendenhall to get it rolling at New Mexico? What should we expect from QB Devon Dampier in his sophomore season...
2024-06-2951 minBehind the FrontlineEpisode 019 - What mental health initiatives should employers consider?Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode, we sit down with Dan Gowdy, President & CEO at Wedgwood Christian Services, as well as Brina Tiemeyer, Director of Clinical Services at Wedgwood Christian Services, and Janis Petrini, Co-Owner/Founder for Frontline Training Solutions, Express Employment Professionals Grand Rapids, and Specialized Recruiting Group Grand Rapids. In this episode, we discuss why it is so crucial for employers to prioritize m...
2024-06-1159 minBehind the FrontlineEpisode 018 - Define your company valuesJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode live from Express Employment International Leadership Conference 2024 in Denver, CO, we sit down with Cheryl Moreno, Senior Director of Training at Oklahoma Temporary Services, as well as Nathan Leaman and Janis Petrini from Frontline Training Solutions. In this episode, we discuss what Cheryl has been up to lately and she lays out a process to defining your organizational v...
2024-06-1125 minBehind the FrontlineEpisode 017 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1113 minBehind the FrontlineEpisode 016 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1121 minBehind the FrontlineEpisode 007 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1109 minBehind the FrontlineEpisode 006 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with A...
2024-06-1118 minBehind the FrontlineEpisode 015 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1121 minBehind the FrontlineEpisode 014 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1113 minBehind the FrontlineEpisode 013 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1116 minBehind the FrontlineEpisode 012 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1112 minBehind the FrontlineEpisode 011 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1111 minBehind the FrontlineEpisode 010 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1114 minBehind the FrontlineEpisode 009 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1111 minBehind the FrontlineEpisode 008 - Express Employment International Leadership ConferenceJoin us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke...
2024-06-1111 minBehind the FrontlineEpisode 005 - What leadership skills do manufacturing supervisors need?Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode, we sit down with John Keuning, Director of Manufacturing Training at Frontline, and we answer the question, "What leadership skills do manufacturing supervisors need?"In this episode, we dive into the hard and soft skills manufacturing supervisors need to succeed, the benefits of leadership alignment within organizations, and we touch on various training programs for manufacturing supervisors through Frontline T...
2024-02-0849 minBehind the FrontlineEpisode 004 - What is emotional intelligence?Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we answer the question, "What is emotional intelligence?"Emotional intelligence, in simple terms, is “What I think and do about the way I feel”. It’s about recognizing your feelings, understanding your thoughts, and assessing your potential reactions in different situations.According to a recent study, emotional intelligence accounts for 58% of job success. It’s also projected to be amo...
2024-01-1948 minBehind the FrontlineEpisode 003 - Assessments... What do I need to know?Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we answer the question, "Assessments... What do I need to know?"In this episode we are joined by Kristen Ekkens, Founder & CEO of Exponential Inclusion who brings a very informative perspective on assessments in the workplace. Her website is https://www.exi.global/ and her recently launched podcast Inclusion at Scale can be found at https://www.exi.global...
2023-12-2152 minBehind the FrontlineEpisode 002 - What is the difference between mentorship and coaching?Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we answer the question, "What is the difference between mentorship and coaching?"At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace. To learn more about the solutions we have available for your company, visit us at www...
2023-12-1337 minBehind the FrontlineEpisode 001 - I am a new leader, what do I do first?Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we answer the question, "I am a new leader, what do I do first?"At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace. To learn more about the solutions we have available for your company, visit us a...
2023-12-0449 min