Shows
The Business Equation PodcastThe Power of Effective Marketing & Customer Experience w/ Dr. Charles LivingstonEPISODE SUMMARY: Think about the last time you had a great customer experience. Everything clicked. The service was spot on, the staff was friendly, and the ambiance was exactly what you expected when you first decided to patronize that business. That type of experience is something that will bring you back time and time again PLUS, you'll be more apt to tell others about how well things went. It's a great feeling.Now, think about the last time you had a terrible customer experience. Definitely not as good of a feeling, right? For whatever reason...2021-07-2235 min