Shows
Agent Talk PodcastAgent Talk #11 - Nick Mehta (Gainsight) - Most SaaS companies will die in the AI revolutionNick Mehta, Gainsight’s CEO, didn't mince words in our latest conversation. He says the entire enterprise software model we've built over the past 20 years is fundamentally broken.What doesn’t work about SaaS anymore?The model that made Salesforce, Workday, and countless others into tech giants? According to Nick, it doesn't work anymore:"We bring in data from disparate systems, we use some kind of ETL to combine it, we have rules that say if this, then that, we have workflow for humans to take action, and then reports for managers. I argu...2025-04-3037 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 794: The Top 10 Customer Success Metrics Investors Care About in 2025 with Gainsight CEO Nick Mehta SaaStr 794: The Top 10 Customer Success Metrics Investors Care About in 2025 with Gainsight CEO Nick Mehta Nick Mehta is the CEO of Gainsight, the customer success platform that helps businesses deliver value to customers and drive scalable growth. Over the past 12 years, Nick has met with more than 5,000 companies and hundreds of investors, becoming one of the foremost authorities on customer success strategies. In this engaging presentation, Nick discusses the crucial role of customer success in driving business growth and securing investments. He breaks down the top 10 questions investors grill companies about, covering key metrics like net retention, gross retention, and ea...2025-03-1435 min
Quality TimeHow Quality is Shaping the Future of Customer Success: A Conversation with Nick Mehta, CEO of GainsightIn this episode, Nick Mehta, CEO of Gainsight and the visionary behind the Customer Success movement, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, for an unfiltered conversation on why quality is now the defining factor in customer retention, loyalty, and long-term growth.As the architect of the Customer Success category and leader of Gainsight—a platform trusted by the world’s top brands—Nick has redefined how businesses scale by keeping customers at the center. In this session, he’ll unpack why Customer Success alone isn’t enough anymore—and how a Culture of Quality is the missing...2025-02-0651 min
The LeadrPulse PodcastWhy Most Aspiring Leaders Fail—and How to Avoid It with Nick Mehta, CEO of GainsightThis week on The LeadrPulse Podcast, we welcome back Nick Mehta, CEO of Gainsight—The Customer Success Company. Nick is no stranger to leadership success, having been named Entrepreneur of the Year for Northern California and leading Gainsight to become one of Glassdoor’s Best Places to Work.In this episode, Nick shares his top three tips for aspiring leaders, dives into the mindset shifts that every leader needs, and reveals how responsiveness can give you a competitive edge.What You’ll Learn in This EpisodeTip 1: Be super responsive and be there for people...2025-01-2309 minThe LeadrPulse PodcastThe Email Hack That’s Transforming Leadership Transparency with Nick Mehta, CEO of GainsightThis week on The LeadrPulse Podcast, we’re joined by Nick Mehta, CEO of Gainsight and Entrepreneur of the Year for Northern California. Nick pulls back the curtain on his leadership practices, sharing how he keeps his team engaged, transparent, and connected through intentional communication and customer focus.Nick dives into:His #1 weekly practice that boosts transparency and trust on his team.Why customer connection is critical for decision-making.A framework for CEOs to reflect and connect with their team.Co-hosts Matt Tresidder, Leadr CEO, and Holly Tate, Leadr CMO, continue the conversation with some mi...2025-01-1612 minThe LeadrPulse PodcastHow This SaaS CEO Cracked the Code for Workplace Success 🌶️ with Nick Mehta, CEO of GainsightThis week, we welcome one of the most impressive CEO’s in SaaS to the LeadrPulse Podcast: Nick Mehta, CEO of Gainsight—The Customer Success Company. Nick has achieved some serious accolades, including:Named one of the Top SaaS CEOs by the Software Report three years running.Honored as one of the Top CEOs of 2018 by Comparably.Finalist for EY’s Entrepreneur of the Year.And Gainsight won Glassdoor’s 2023 Best Places to Work.Of course, our first question was, how do you do it?In this episode, Nick sits down with Leadr CEO Matt...2025-01-0918 min
ToplineE86: How Customer Success Drives Business Growth with Gainsight CEO Nick MehtaThis week on Topline, Sam, AJ, and Asad sit down with Nick Mehta, CEO of Gainsight, to discuss the evolution of customer success (CS) and its growing impact on business strategy. Nick explains why sustained investment in CS is crucial, how customer success managers can thrive by combining technical and commercial skills, and the role AI plays in transforming customer interactions. The episode also delves into how pricing models shape CS strategy and what the future holds for AI-driven customer engagement. Topline by Pavilion is also proud to debut The Revenue Leadership Podcast with Kyle Norton. Listen n...2024-12-011h 01
Not Another CEO PodcastThe One Thing Top CEOs Would Do Again - Not Another CEO Podcast - Episode #19David begins every interview with a simple question:What is one thing you’ve done, big or small, that’s had the biggest impact on your company and you’d do again if you’re CEO of another company in the future?In today’s special episode, we will be looking back at the answers given to this question. Dive in with us as we hear how all 19 CEOs that David has interviewed discuss what they would do again in their next venture!We will be st...2024-11-262h 07
Orbit - An Hg software leadership podcastVulnerability as strength in business: Nick Mehta of GainsightIn this enlightening episode of the Hg podcast series Orbit, host Joe Jefferies converses with Nick Mehta, the long-standing CEO of Gainsight, about the intersection of vulnerability and leadership in building a successful software company.
Nick candidly describes his philosophy of "human-first" leadership, which has become a cornerstone of Gainsight's culture. He recounts his journey from childhood ambitions instilled by his father to the challenges he faced fitting in, and how these experiences shaped his transparent and authentic approach to leadership, coining the term "Nick 2.0" to signify his evolution. This transformation involved embracing openness and candidness, not just personally but...2024-11-0737 min
Sound Bites with Bill BinchNick Mehta: Applying ‘Honey Badger’ Determination to SaaS GrowthIn this episode of “Sound Bites” with Bill Binch, Bill is joined by Nick Mehta, CEO of Gainsight.*Nick shares his insights on embracing vulnerability in leadership, the importance of evolving as a CEO, navigating the challenges of scaling a SaaS business and how adopting a honey badger mentality drives relentless growth.00:59 Meet Nick Mehta: Education and Career Highlights05:03 Dunning Kruger Effect and Leadership Lessons14:45 Succession Planning and Leadership23:36 Hiring Challenges and Self-Awareness27:07 Reinvention and Personal Growth30:28 Balancing Fun and Seriousness in Lead...2024-10-1744 min
SaaShimiSeason C - Ep. 6: Nick Mehta, CEO of Gainsight, on Creating a New Product Category + Past, Present, and Future of Customer SuccessNick discusses early days of Gainsight and how they were able to build a new product category - Customer Success - that since has become inseparable from SaaS.BIONick Mehta has been Chief Executive Officer of Gainsight, a leading customer success SaaS platform provider since February 2013. Prior to Gainsight, he served as Chief Executive Officer of LiveOffice, which was acquired by Symantec in January 2012. Before joining LiveOffice, Mr. Mehta served in several product management and engineering leadership roles at Symantec.TIMESTAMPS01:10 The Song01:45 Jbarra04:00 The Rise...2024-09-0437 min
Inside The Workflow#6 - Nick Mehta, CEO Gainsight. Leading with Customer Experience.Get ready for an inspiring episode featuring Nick Mehta, the dynamic CEO of Gainsight and a global authority in customer success. Nick’s journey from Harvard to leadership roles at Symantec, LiveOffice, and Gainsight has made him a driving force in the customer success industry. But there's more to Nick than his professional achievements—he’s also a passionate Taylor Swift fan, a die-hard NFL Steelers supporter, and recently summited Mt. Kilimanjaro.In this episode, Nick opens up about his leadership philosophy, shares his CEO playbook, and explores the evolving world of work. Hear how he maintains his bo...2024-09-0435 min
AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics298: Nick Mehta, CEO of Gainsight, On Building A Human-First AI CultureNick Mehta is the legendary CEO of Gainsight, a leading company in the customer success space, where he's played a pivotal role for over 11 years, growing it into a powerhouse with over 20,000 customers and $100 million in ARR. Before Gainsight, Nick was a serial entrepreneur, having led LiveOffice until its acquisition by Symantec, and co-founded Chipshot in the '90s. He holds a bachelor's degree in Biochemistry and a master's in Computer Science from Harvard. Beyond his professional achievements, Nick is a multi-talented individual, known for his popular blog "Metaphysical Musings," where he shares his love for Taylor Swift with...2024-08-1939 min
Not Another CEO PodcastLeading with Authenticity - Nick Mehta - Not Another CEO Podcast - Episode #1Joining the show on its debut week is a SaaS veteran and leader in the Customer Success industry. A person who believes in developing strong company values and the importance of building a community around your business. This leader is none other than the CEO of Gainsight, Nick Mehta.Nick joins host David Politis to discuss the importance of company values. Nick reflects on how vital it was to establish values early, as well as the most important executive roles a company should hire. Discover his insights on the importance of building community, qualities...2024-07-2358 min
Second Acts with Krish SubramanianEpisode 1: Nick Mehta, GainsightIn this inaugural episode of Second Acts, Krish sits down with Gainsight’s CEO, Nick Mehta, to arrive at the very heart of this “mission-critical," post-PMF stage of scaling a SaaS business. Nick: “If you’re not careful and you don’t watch that bookings growth and drive it, you’re going to hit a wall. Some markets don’t hit a wall quickly. For example, Salesforce kept going for a long time because the CRM market was so big. However…the reason Salesforce is worth a couple of hundred billion dollars and not 20/50 is Service cloud. They said, act on...2024-07-1837 min
MasterStroke with Monica Enand & Sejal PietrzakLeadership & Fatherhood - Insights from Nick Mehta CEO of GainsightWe would love to hear from you, send us a text!Ever wondered how the CEO of a major tech company balances the intense demands of running a business with the equally challenging task of parenting? On this episode of MasterStroke with Monica and Sejal, they sit down with Nick Mehta CEO of Gainsight to explore his heartfelt journey of navigating both worlds. Nick opens up about the stereotypes men face in parenting roles, sharing personal stories that shine a light on the...2024-06-1143 min