Shows
Pints and Polishing Auto Detailing PodcastWhich Polisher Should You Use? Windshield Protection Film Discussion Episode #921In this conversation, Marshall Hill and Nick Walters explore various topics within the detailing industry, including the debate over machine throws, the importance of torque in polishing, and the nuances of business relationships. They also discuss the role of windshield film in vehicle protection and the practice of flipping cars as a business model. The discussion emphasizes the significance of choosing the right tools and understanding the market dynamics in the detailing world.Chapters00:00 Introduction to the Season and Industry Insights00:58 The Debate on Machine Throws in Detailing09:58 Understanding...
2025-09-1651 minPints and Polishing Auto Detailing PodcastFuture Of Auto Detailing Products. Pro Grade Chemicals vs Products For DIY User. Episode #919In this conversation, Marshall Hill and Nick Walters discuss various topics related to car detailing, including personal confessions about shopping habits, effective cleaning techniques, the evolving role of extractors in the industry, risks associated with sanding and paint correction, and the importance of using professional-grade chemicals. They also touch on the differences between DIY and professional products, the significance of maintaining a car, and opportunities for distribution with HyperClean products.Chapters00:00 Confessions and TikTok Shopping02:59 Cleaning Techniques and Tools06:02 The Evolving Role of Extractors09:00 Sanding and Its...
2025-08-261h 00Pints and Polishing Auto Detailing PodcastHow to Deal With Angry Customers? Also, Removing Old PPF Episode #918In this conversation, Marshall Hill and Nick Walters discuss the impact of the back-to-school season on the detailing industry, emphasizing the importance of adapting services to meet customer needs. They delve into the effectiveness of fabric protectants, the challenges of handling customer complaints, and the significance of face-to-face communication in resolving issues. The discussion also covers the evolution of car technology, the skills required for wet sanding, and the importance of valuing one's time in business. Additionally, they address cleaning techniques for tires and rims, as well as the complexities involved in PPF removal.
2025-08-1946 minPints and Polishing Auto Detailing PodcastUsing AI and How It Can Help or Hurt Your Business? Is APC Necessary? Episode #917In this conversation, Marshall Hill and Nick Walters discuss the therapeutic aspects of cleaning, the evolution of cleaning products, and the risks associated with using all-purpose cleaners. They delve into steam cleaning techniques and the use of ozone treatment for odor removal. The discussion also highlights the importance of authenticity in communication, especially in the context of using AI for business purposes.Chapters00:00 The Satisfaction of Cleaning03:08 The Evolution of Cleaning Products05:56 The Risks of All-Purpose Cleaners08:58 Steam Cleaning Techniques11:57...
2025-08-1252 minPints and Polishing Auto Detailing PodcastHow To Be Faster Laying Ceramic Coating? Cleaning Hot Glass when Trying to Get Perfect Finish. Episode #916In this conversation, Marshall Hill and Nick Walters discuss various challenges and techniques in car detailing, focusing on practical solutions and insights from their experiences. They cover topics such as cleaning modern vehicles, effective glass cleaning methods, the nuances of rinseless and waterless washing, troubleshooting key fob issues, and the importance of experience in detailing. The discussion emphasizes the need for adaptability in processes and the significance of understanding the variables that affect detailing outcomes.Chapters00:00 WWJD: What Would Nick Do?02:26 Cleaning Challenges with Modern Vehicles
2025-08-0552 minPints and Polishing Auto Detailing PodcastWashing Ceramic Coated Vehicles. What Pads To Use For Paint Correction? Episode #914In this conversation, Nick Walters and Marshall discuss various aspects of the detailing industry, including personal anecdotes, professional collaborations, and the importance of proper techniques and equipment. They delve into the challenges faced by detailers, such as dealing with road paint and the significance of using the right products and techniques for paint correction. The discussion emphasizes the need for practice, understanding different materials, and maintaining a well-equipped workspace to achieve the best results in automotive detailing.This conversation delves into various aspects of detailing, focusing on glass repair techniques, the importance of...
2025-07-2249 minPints and Polishing Auto Detailing PodcastRuining Interiors With Dressings. How To Handle a Customer Asking For a Discount? Episode #908In this conversation, Marshall and Nick delve into various topics related to automotive detailing, customer interactions, and product usage. They start with a light-hearted discussion about phone holders in cars, transitioning into a more serious conversation about how to handle customer requests for discounts. Nick shares his insights on maintaining professionalism in business dealings, especially when faced with difficult customers. The discussion then shifts to the topic of rinseless wash and its effects on ceramic coatings, addressing common misconceptions and the importance of understanding product chemistry in the detailing industry. In this conversation...
2025-06-1050 minPints and Polishing Auto Detailing PodcastWhy People Get Confused About Ceramic Coatings? Rinseless vs Traditional Washing in Winter Episode #891In this conversation, Marshall and Nick discuss the nuances of driveway detailing, particularly in cold weather. They explore the effectiveness of rinseless washing versus traditional methods, the importance of professional detailing practices, and the misconceptions surrounding ceramic coating maintenance.
The dialogue is enriched with personal anecdotes and practical advice for car enthusiasts and detailers alike. In this conversation, Nick Walters and Marshall discuss the intricacies of ceramic coatings, the misconceptions surrounding their care, and the value of professional detailing.
They emphasize the importance of understanding how ceramic coatings work, the common mistakes made by car...
2025-01-2845 minPints and Polishing Auto Detailing PodcastWhy Don't Certain Areas Have As Much Tint On Cars? Plus, Nick Has Run in With TSA. Episode #867In this episode of the Pints and Polishing podcast, hosts Marshall and Nick discuss a variety of topics ranging from their personal experiences with travel, TSA encounters, and the culture surrounding trucks in Texas.
They delve into the nuances of vehicle modifications, particularly exhaust systems, and share insights on detailing products and techniques.
The conversation highlights the balance between entertainment and informative content in their podcast, emphasizing the importance of engaging with their audience while providing valuable insights into car care and detailing.
Takeaways
Marshall enjoys a beer while podcasting.
2024-09-2832 minPints and Polishing Auto Detailing PodcastCompound, Polish, and Protection. Plus, A Chat About The "Industry" Episode #844In this episode, Marshall and Nick discuss the progress of their compound and polish products and the challenges they face in bottling them.
They also talk about their upcoming sale and the changing trends in the detailing industry. They share their experiences with luxury vehicles and the importance of a luxury ride. They discuss the seasonality of compounding and polishing, with Nick mentioning that winter is a popular time for compounding due to salt damage.
They also touch on the importance of protection from UV rays and the damaging effects of the sun on paint...
2024-07-021h 22Pints and Polishing Auto Detailing PodcastLet's talk Compounding and Polishing. Plus, Taking Your Business Idea and Executing. Episode #823In this episode, Marshall and Nick discuss various topics including their recent purchases, their experiences at live events, the use of OEM and non-OEM parts in car maintenance, and the proper process for compounding and polishing.
They also touch on the importance of open-mindedness and communication in the car care community. In this conversation, Marshall and Nick discuss the importance of executing ideas in business and the value of opinions.
They emphasize the need for detailers to focus on sales and marketing, as well as being open to changing their ideas and strategies. They also...
2024-04-161h 08Pints and Polishing Auto Detailing PodcastAMA #8-Ask Me Anything! Listeners and Detailers Questions Answered About the Auto Detailing Business and Auto Detailing Processes- Episode #814In this episode, Nick answers various questions related to ceramic coatings, manufacturing, advertising, business growth, and more. He provides insights on prepping for recoding UNO, manufacturing and bottling in Tulsa, and the benefits of using flexible coatings.
Nick also shares his thoughts on advertising on social media, turning customers into monthly maintenance customers, and the challenges of working on show cars. He discusses the differences between glass coatings and paint coatings, the importance of documenting processes for employees, and the potential for business seminars and events. The episode concludes with Nick's perspective on IDA certification and the...
2024-03-0942 minPints and Polishing Auto Detailing PodcastAMA #7-Ask Me Anything! Listeners and Detailers Questions Answered About the Auto Detailing Business and Auto Detailing Processes- Episode #804In this episode, We have another Ask Me Anything! Nick answers various questions related to the detailing industry from the hyperCLEAN Specialists group on Facebook.
He discusses how wealthy clients are usually not on vacation for extended periods of time and how estate managers handle their vehicle maintenance.
He also talks about the release date of a new product and the most expensive raw materials used in manufacturing coatings. Nick emphasizes the importance of different grades of raw materials and how they affect the performance of detailing products.
He shares his thoughts on...
2024-02-0331 minPints and Polishing Auto Detailing PodcastAsk Me Anything #6! Listeners and Detailers Questions Answered About the Auto Detailing Business and Auto Detailing Processes- Episode #789Welcome to another exciting episode of the Pints and Polishing podcast. ASK ME ANYTHING is back!!! In this edition, hosts Marshall and Nick dives deep into the intricate world of auto detailing, answering burning questions from enthusiasts and professionals alike.
In the midst of economic shifts, the detailing industry faces challenges. Nick shares invaluable insights on how detailing businesses can not only survive but thrive in changing times. Discover the secrets of diversifying services, catering to various budgets, and adapting to evolving customer preferences. Learn about the importance of exceptional customer service, efficient marketing strategies, and the...
2023-12-021h 05Pints and Polishing Auto Detailing PodcastCan We Change Our Customer's Habits? Also, Is Your Area Tougher Than Everyone Else's When It Comes to Detailing and Business? Episode #784We can blame Nick for this being posted a day late!!! LOL. We apologize for being a day late. Welcome to another episode of The Pints and Polishing Podcast, hosted by Marshall and Nick, delves deep into the world of automotive detailing. In this episode, they navigate the complexities of customer habits and the challenges detailers face when trying to align these habits with professional standards. From dealing with customers going against professional advice to encountering varying habits like drive-through car washes and more, Marshall and Nick explore how to work within these dynamics to maintain lasting relationships while...
2023-11-1550 minPints and Polishing Auto Detailing PodcastCeramic Coating Application Is It Easy? Simple Polishing Technique That Will Help You Get Better Results! Episode #782Welcome to the latest episode of the Pints and Polishing Podcast, where passion meets expertise in the world of auto detailing. Hosted by Marshall and Nick, this podcast is your go-to source for all things detailing, from industry insights to product reviews and hilarious anecdotes.
In this episode, Marshall and Nick dive into a variety of topics that keep detailers and car enthusiasts alike engaged. From discussing the latest trends in car detailing products to sharing entertaining stories from the field, this episode is packed with valuable information and laughter.
They start off by addressing...
2023-11-071h 04Pints and Polishing Auto Detailing PodcastBeyond the Hype: The Truth About SEMA This Week! Episode #781Welcome back to the Pints and Polishing Podcast with your hosts, Marshall and Nick! In this episode, they dive deep into the heart of SEMA 2023, dissecting the event's changing landscape and uncovering the truths, myths, and innovations that shaped this year's experience.
Marshall and Nick pull no punches as they candidly discuss the shifts in SEMA's participation, exploring the dwindling attendance in certain halls and the rising influence of social media and online interactions. They tackle tough questions about SEMA's relevance, dissecting the evolving needs of the industry and the role of SEMA in the modern detailing...
2023-11-0744 minPints and Polishing Auto Detailing PodcastFinding the Perfect Customer: Myths, Realities, and Business Truth. Also, Are SDS Sheets Valuable When Learning About a Chemical? Episode #780Welcome to another insightful episode of the Pints and Polishing Podcast with your hosts, Marshall and Nick! In this episode, Marshall and Nick dive deep into a thought-provoking discussion about finding the perfect customer in the auto detailing business. They explore the concept of niching down versus running a full-service business, and whether there is a perfect customer out there.
Marshall and Nick share their experiences and wisdom gained from years in the detailing industry. They discuss the challenges of defining the ideal customer profile and how it evolves over time. The hosts emphasize the importance of...
2023-10-311h 04Pints and Polishing Auto Detailing PodcastProtect Your Reputation in Business. Plus, 2 Products Being Launched Today!!! Episode #778Welcome to the Pints of Polishing podcast with Marshall, and Nick. You can find us at hypercleanstore.com or join our lively community at the HyperClean Specialist group on Facebook. Today, we've got some exciting topics to dive into, so let's get right into it.
First up, we'll share some interesting stories from the auto detailing world. Marshall had a hilarious encounter with a Ford Bronco Uber driver who was overly enthusiastic about hosing down the interior of his vehicle. We'll also hear about Nick's spicy food escapades and how he found immense joy in watching someone...
2023-10-241h 24Pints and Polishing Auto Detailing PodcastWater Spots How To Deal With Them? Also, How The Skill of Catching On To Things is One of The Most Rare in Business. Episode #774Welcome back to another exciting episode of Pints and Polishing! Grab your favorite brew and join hosts Marshall and Nick as they take you on a deep dive into the world of car detailing. This week, the dynamic duo tackles a common yet tricky issue faced by detailing enthusiasts and professionals alike: water spots.
Have you ever wondered how to effectively combat those pesky water spots that seem to mar the beauty of your meticulously cleaned car? Well, you're in luck! Marshall and Nick share their wealth of knowledge and expertise on this subject, providing you with...
2023-10-101h 03Pints and Polishing Auto Detailing PodcastShould I Trust My Employees? Will They Steal My Customers? Plus, How To Get The Most Out Of Your Detailing Chemicals With a Simple Habit! Episode. #772Welcome to the Pints and Polishing Podcast with Marshall and Nick. Join us on this journey through the world of auto detailing and beyond. In this episode, Marshall and Nick dive deep into the art of trust in the detailing business. From building trust with customers to trusting your team, they explore the nuances of this crucial element in business success.
In the beginning, Marshall and Nick introduce themselves and their online platforms, hypercleanstore.com and the Hyperclean Specialist Group on Facebook. They then shift gears to discuss the importance of trust in the detailing industry, using...
2023-10-031h 08Pints and Polishing Auto Detailing PodcastAsk Me Anything #5! Listeners and Detailers Questions Answered About the Auto Detailing Business and Auto Detailing Processes- Episode #771Welcome to another exciting episode of the Pints and Polishing podcast. ASK ME ANYTHING is back!!! In this edition, host Nick dives deep into the intricate world of auto detailing, answering burning questions from enthusiasts and professionals alike.
In the midst of economic shifts, the detailing industry faces challenges. Nick shares invaluable insights on how detailing businesses can not only survive but thrive in changing times. Discover the secrets of diversifying services, catering to various budgets, and adapting to evolving customer preferences. Learn about the importance of exceptional customer service, efficient marketing strategies, and the power of...
2023-09-3036 minPints and Polishing Auto Detailing PodcastAvoiding Detailing Business Pitfalls: A Comprehensive Conversation On Common Business Issues! Episode #770Welcome to the Pints and Polishing Podcast, hosted by Marshall and Nick! Whether you're a seasoned auto detailing pro or just dipping your toes into the world of detailing, this podcast episode is very important and covers a lot of topics. Marshall and Nick share their wealth of industry knowledge, entertaining stories, and insider insights to help you succeed in the world of auto detailing.
How To Start a Business? How To Create Relationships? What should I concentrate on? How Do I create Valuable Relationships? These are just some questions we are going to discuss on todays...
2023-09-2657 minPints and Polishing Auto Detailing PodcastHow to Deal with Clear Coat Failure? What Can You Do and Not Do? Plus, Dealing With Negative Comments On The Internet Episode #768Welcome to another episode of the podcast! In this episode, Nick and Marshall dive deep into the concept of inaction and how it can impact your life and business.
Let's talk about some how to's in the detailing world. How to deal with clear coat failure, how to deal with coated wheels and wheel weights, and much more.
They begin by discussing how inaction, while tempting, can be a business killer, especially in the early stages of entrepreneurship. Nick shares personal experiences of inaction and emphasizes the importance of taking action to keep a business...
2023-09-191h 03Pints and Polishing Auto Detailing PodcastShould You Attend Training in The Detailing Industry? Are They Good or Bad? Plus, We Discuss The Anger Towards These Programs Episode #767Welcome to another episode of the Pints and Polishing Podcast. In this episode, your hosts Marshall, Nick and Special guest Brian Mildren delve deep into a critical issue plaguing the automotive detailing industry: the problems with training programs.
Nick and Brian open the discussion by acknowledging the misrepresentation often seen in training programs. They highlight how some trainers claim to be experts when they lack substantial experience or success in the field. This misleading information can set up unrealistic expectations for aspiring detailers.
Marshall will emphasize that quality training isn't cheap and should be viewed...
2023-09-161h 25Pints and Polishing Auto Detailing PodcastShould I Clay A Vehicle With Iron Remover? The Truth About Warranties From an Insider. Plus an Epic Nick Rant On RV Owners! Episode #766Welcome to the another episode of the Pints and Polishing Podcast. In this episode, Marshall and Nick explore a fascinating aspect of the industry: warranties and the intricate relationship between service writers, warranty companies, and customers.
They discuss the challenges faced by service writers when dealing with warranty claims and the often frustrating disconnect between the warranty company and the service department. Marshall and Nick shed light on why warranties, while appealing in theory, rarely provide the level of coverage customers expect.
The hosts also emphasize the importance of choosing the right vendors and products...
2023-09-121h 13Pints and Polishing Auto Detailing PodcastBusiness Owner Loses $250k In Shop Closure Story. Plus, Some Wild Car Stories From The Last 2 Weeks. Episode #763Welcome to the Pints and Polishing podcast with Nick. In this episode, Nick shares some recent stories from the automotive world that underscore the importance of thinking long-term in your business endeavors.
Nick begins by recounting a fascinating experience with a 2023 two-door Bronco, transformed with a retro vinyl kit. The tale takes a turn when he highlights the critical role of having all your ducks in a row when dealing with numerous players in the automotive business, emphasizing the significance of a reliable transport network and educating your customers.
Moving on, Nick delves into a...
2023-09-0220 minPints and Polishing Auto Detailing PodcastShould I Foam a Car Down and Rinse First or Is There a Better Way? How To Use AI to Help Your Business with Professionalism? Episode #762Join Nick and Marshall in this insightful episode of the Pints and Polishing Podcast, where they dive deep into the importance of professionalism in the detailing industry. In a candid conversation, they explore how professionalism affects not only customer relationships but also interactions within your team.
At the 46:18 mark, Nick discusses the role of AI in refining communication skills and how tools like Chat GPT can help individuals improve their writing and speaking styles. He emphasizes that while AI assistance can be valuable, authenticity is key. The hosts stress that personal growth and improvement require effort and...
2023-08-2957 minPints and Polishing Auto Detailing PodcastAsk Me Anything #4! Listeners and Detailers Questions Answered About the Auto Detailing Business and Auto Detailing Processes- Episode #761Welcome to Ask Me Anything Episode #4! Marshall and Nick take a deep deep dive into YOUR Questions on this episode.
Get your detailing curiosity ready, because in this episode, Marshall takes a back seat and lets Nick take the spotlight as he tackles questions straight from the hyperCLEAN Specialist group on Facebook. It's an "Ask Me Anything" session that's sure to enlighten and entertain.
Kicking off with the timeless debate on how to protect soft tops, Nick delivers his unique take on the matter. From the myths surrounding pressure washing to the wonders of Eco...
2023-08-2641 minPints and Polishing Auto Detailing PodcastPricing Your Detailing Services and The Truth About "Don't Race to The Bottom" Being Spread On Facebook Groups. Episode #760Get ready for an insightful and entertaining ride on the latest episode of the podcast! In this conversation, Nick and Marshall bring their opinion to a topic that's been making rounds on the internet more times than you've refreshed your social media feed - the infamous "Don't Race to the Bottom" debate.
You know the drill: someone, usually from a small town, hops on a soapbox preaching about how you should value your skills and never charge peanuts. And don't get them wrong, it's not that they don't want to be helpful, it's just that they never...
2023-08-221h 00Pints and Polishing Auto Detailing PodcastDetailing Deep Dive: 1 Year Ceramic Coatings. hyperCLEAN UNO Episode #759Welcome to the hyperCLEAN UNO Deep Dive podcast! I'm Marshall, and joining me is Nick. You can find us at hypercleanstore.com or connect with us in the hyperCLEAN Specialist group on Facebook. We're excited to dive into one of our most popular products, the hyperCLEAN UNO, a one-year ceramic coating that has taken the automotive care industry by storm.
In this episode, we're taking a closer look at the hyperCLEAN UNO ceramic coating. We'll explore its unique features, discuss its versatility, and uncover the secrets to achieving stunning results. Whether you're a seasoned professional or a...
2023-08-1921 minPints and Polishing Auto Detailing PodcastWhy Do Customers Hire A Detailer? Plus, Big Announcements On The Podcast! Episode #758Welcome to the podcast! In this episode, we dive into a crucial topic that many in the business world misunderstand: solving problems for customers. Marshall and Nick share valuable insights and anecdotes that shed light on the mindset needed to excel in business, particularly in the auto detailing industry.
We kick off with a story that underscores a fundamental principle: customers don't want to solve their problems themselves. They recount a scenario where a customer had damaged their car and, rather than instructing the customer to fix it themselves, we highlight the importance of swooping in to...
2023-08-1550 minPints and Polishing Auto Detailing PodcastBuild A Successful Business Only Worrying About These 2 Things. What Are They? Episode #754Welcome to the Pints and Polishing Podcast with Nick, where we dive into the world of luxury cars, branding, and the business of detailing. Join us as we discuss the latest trends in the automotive industry, from Porsche's latest GT3 Touring release to the surprising return of the Toyota Land Cruiser in a hybrid version.
In this episode, Nick shares his thoughts on Porsche's continued success and how they manage to sell out of their cars in seconds. Despite some criticisms, Porsche's branding strategy and dedication to their customers have made them a dominant force in the...
2023-08-0520 minPints and Polishing Auto Detailing PodcastDetailing Deep Dive : Ceramic Coating Prep - How To Improve Your PPF Prep Process? Episode #753Welcome to the Pints and Polishing Podcast. In this epsiode, host Nick and Marshall dive into a much needed discussion on prepping for a ceramic coating but also for a PPF installation. With so many different soaps on the market today, how should you choose one to increase your prep process.
As car enthusiasts with over 40 years of experience, Nick and Marshall have witnessed the transitions of prep soaps over the years. No more should someone use a degreaser but should take advantage of modern surfactants that are used in hyperCLEAN Cleanse.
What sets Cleanse apart from all other soaps...
2023-08-0325 minPints and Polishing Auto Detailing PodcastWhat Causes The Most Damage at a Car Wash, Hint It Is Not The Brushes! Plus, Damaging Wheels With Chemicals Episode #752Welcome to the latest episode of the podcast, where Nick and Marshall dive deep into the world of rinseless washing. In this informative discussion, they shed light on the challenges and misconceptions surrounding rinseless products and share their expert insights to help you achieve optimal results.
We also discuss what actually happens when a car goes through a modern car wash. There is a big misconception that brushes are causing all of the damage and that is not the truth. Hot chemicals are causing way more damage than the brushes.
As experienced detailers, Nick and...
2023-08-011h 01Pints and Polishing Auto Detailing PodcastHiring and Firing Employees In Your Business. Plus, How To Grow Your Business With Team Members! Episode #751Welcome to the Pints and Polishing podcast with Nick, where he shares real-world business experiences and addresses common problems in the detailing industry. Nick discusses his recent experience with a team member who wanted more responsibility and promised to take on bigger projects. However, the team member's performance started to decline, leading to a significant employment issue.
In this episode, Nick emphasizes the importance of being solution-based rather than anger-based when dealing with problems in business. He talks about the need to swiftly come up with a solution and then take action to implement it. He highlights...
2023-07-2928 minPints and Polishing Auto Detailing PodcastSaving Time During Your Detailing Process. How To Find The Best Customers? Plus, a Talk on Layering Ceramic Coatings. Episode #749Welcome to another exciting episode of the Pints and Polishing Podcast, where hosts Marshall and Nick discuss a range of topics related to the detailing industry and business success. This week's episode delves into the importance of professionalism and customer relationships, and how they can play a crucial role in the growth and success of your business.
Before they dive into the main topic, the hosts banter about their recent experiences in Rio de Janeiro, Brazil, sharing their adventures and unique finds, including amazing pizza and hidden gems of the city.
Once they settle into...
2023-07-2547 minPints and Polishing Auto Detailing PodcastThe Rise of Ceramic Coating Failures: 2023 Range Rover Has Ceramic Coating Failure After 6 Months? Episode #748Welcome to the Pints and Polishing Podcast, hosted by Nick. Join us as we dive into the world of auto detailing, ceramic coatings, and the challenges faced by the industry. In this episode, Nick shares an interesting encounter with a 2023 Range Rover that was supposed to have a ceramic coating but didn't seem to have any protection at all. Despite the shop claiming to have applied a coating, there was no water behavior or gloss on the vehicle.
Nick takes us through the process of investigating the issue, performing a decontamination wash with hyperCLEAN Cleanse and checking...
2023-07-2230 minPints and Polishing Auto Detailing PodcastDetailing Deep Dive: How To Clean The Modern Car Interior? How To Deal With All The Different Surfaces We Encounter? Episode #747Welcome to the Pints and Polishing podcast! In this episode, hosts Marshall and Nick delve into the world of modern interior cleaning and present an innovative solution to address the challenges posed by today's diverse car interiors. Meet Revive, the game-changing interior cleaner developed to cater to the ever-evolving car design landscape.
As car enthusiasts with a wealth of experience, Marshall and Nick have witnessed the evolution of automotive interiors over the years. Gone are the days of simple plastic and leather interiors of the past. Today's vehicles boast intricate piano black trim, oversized navigation screens, vinyl...
2023-07-2017 minPints and Polishing Auto Detailing PodcastDo You Need To Solve The Ceramic Coating Problem in Your Business? What Are The Real Problems In a Business? Episode #746In this thought-provoking episode of the "Pints and Polishing" podcast, hosts Marshall and Nick dive deep into the importance of identifying and addressing the real problems within your business, rather than getting caught up in superficial solutions.
Often, business owners and professionals find themselves fixated on constantly acquiring new certifications or skills, such as the latest ceramic coatings in the detailing industry, without tackling the fundamental challenges that hinder their overall success. Marshall and Nick challenge this mindset and advocate for a holistic approach to problem-solving.
Join them as they explore the detrimental consequences of...
2023-07-1854 minPints and Polishing Auto Detailing PodcastHow To Sell Customers On The Phone? The Secret is to Not Sell Someone? Episode #745Welcome to the Pints and Polishing podcast hosted by Nick. In this episode, Nick shares an interesting experience with a new customer and delves into the topic of sales and dealing with challenging customers. The customer in question is the neighbor of someone Nick knows, and he wants to get his wife's Mercedes GLE 55 detailed. Nick explains that their company policy is to only take on new customers who join their maintenance program, rather than doing one-off details. However, after discussing the customer's requirements, they agree on a simplified service for a price of $300. Despite the initial agreement, the...
2023-07-1528 minPints and Polishing Auto Detailing PodcastHow to Polish Glass and Is it Possible? Also, we discuss social media and growing your business what is the plan? Episode #743Welcome to the Pints and Polishing Podcast! At the beginning we discuss some realities about Glass Polishing the positives and the drawbacks of performing this service. Also we discuss using TRX in boat detailing and its effectiveness.
In this conversation, Nick and Marshall discuss the topic of social media and its impact on personal and professional lives. They touch on the different approaches people have towards social media, ranging from taking breaks to being constantly engaged. They emphasize the importance of living in the present moment rather than being absorbed in social media. Nick shares an example...
2023-07-111h 05Pints and Polishing Auto Detailing PodcastShould You Buy A New or Used Car/Truck? The State of The Car Market Update. Episode #742Welcome to the Pints and Polishing podcast with your host, Nick. In this episode, we dive into the current state of the car industry, providing independent analysis based on reputable data from a company that specializes in analyzing the automotive market. Nick shares insights on new car supply, discussing the significant increase in supply compared to the previous year, as well as the average days of supply and its importance to dealerships.
He highlights brands with extremely low supply, such as Honda, Toyota, Kia, and Lexus, and speculates on the reasons behind their low inventory levels. On...
2023-07-0820 minPints and Polishing Auto Detailing PodcastDetailing Deep Dive: Tire Shine, What is The Difference Between Solvent and Water Based Products? Plus Best Application Process and Tools! Episode #741Welcome to another engaging episode of the Pints of Polishing Podcast, hosted by Marshall and Nick. Get ready for an in-depth discussion that will take your understanding of tire shine to the next level. Grab a pint, sit back, and enjoy the conversation!
In this episode, Marshall and Nick take a deep dive into the world of tire shine, a topic that often generates a lot of misinformation. They shed light on the different types of tire shines available and provide valuable insights for choosing the right one.
The hosts begin by addressing the common...
2023-07-0629 minPints and Polishing Auto Detailing PodcastCustomers Being Confused Because of The Internet? How To Handle Customers in The Modern Landscape? Plus, Listen on How To Get A Free hyperCLEAN T-Shirt. Episode #740Welcome to the Pints and Polishing podcast, hosted by Nick. Join us as we delve into the world of automotive detailing and share valuable insights and experiences. Nick, brings you engaging discussions and useful tips for car enthusiasts and professionals alike.
In this episode, Nick shares a recent learning experience he had with a customer who referenced a YouTube video during a conversation about windshield protection film. He emphasizes that while the customer was well-intentioned, it highlighted the challenge of effectively communicating with clients who rely heavily on internet research.
Nick discusses the prevalent advice...
2023-07-0116 minPints and Polishing Auto Detailing PodcastCeramic Coating Failures Is It The Detailers Fault or The Coating Company? Professionals Admit To Using Coatings That Don't Work? Episode #738Join us for another exciting episode of the Pints and Polishing Podcast, where we delve into the world of auto detailing and provide valuable insights for professionals and enthusiasts alike. In this episode, we tackle a critical topic that has been causing concerns in the industry: the responsibility of professional auto detailers in choosing reputable ceramic coatings.
Marshall and Nick share their experiences of receiving calls from individuals who have encountered issues with ceramic coatings that fail to meet expectations. Surprisingly, some customers continue to use these subpar coatings solely based on their lower price point. The...
2023-06-2756 minPints and Polishing Auto Detailing PodcastAsk Me Anything #3! Listeners and Detailers Questions Answered About the Auto Detailing Business and Auto Detailing Processes- Episode #737In this exciting episode of the Pints and Polishing Podcast, Nick takes the hot seat for an Ask Me Anything (AMA) session. Join us as we delve into a wide range of intriguing questions submitted by our auto detailing audience.
We kick off the episode with discussions about ceramic coating for trim, exploring the latest advancements and techniques in the field. Nick shares insights into the dos and don'ts, best practices, and the potential benefits of ceramic coating on vehicle trims.
The conversation then shifts to a highly anticipated topic—the upcoming release of a ne...
2023-06-2434 minPints and Polishing Auto Detailing PodcastHow To Clean Wheels While Doing Waterless or Rinseless Washing? Dilution Ratios For Detailing Chemicals and Saving Time. Episode #735Welcome to the Pints and Polishing Podcast, where Marshall and Nick dive deep into the world of auto detailing, sharing their knowledge, insights, and banter over a pint or two. In this episode, they cover a range of topics that will intrigue both professionals and enthusiasts alike.
To kick things off, Marshall and Nick engage in a lively buy and sell segment, exploring the often overlooked celebration of Father's Day compared to Mother's Day.
Next up, they tackle an important aspect of auto detailing: waterless and rinseless washing. Marshall and Nick techniques on how to...
2023-06-2054 minPints and Polishing Auto Detailing PodcastCar Paint Manufacturer is Coming To Detailing! Also, Detailers Stealing From Customers? Episode #734Welcome to another episode of the Podcast! Lets talk about the latest news shaking up the auto detailing industry. In this episode, Nick dives deep into the game-changing move by PPG, a renowned paint manufacturer, as they make their grand entrance into the PPF market.
Nick explores the potential implications of PPG's bold move on installers and the broader automotive landscape. Buckle up as he unravels this surprising development and shares his expert insights on what it means for the future.
But that's not all—Nick sheds light on the importance of integrity within the au...
2023-06-1720 minPints and Polishing Auto Detailing PodcastAre You A Business Owner or Entrepreneur? Let's Discuss The Myths Around Entrepreneurship! Episode #728Welcome to the podcast hosted by Nick, it's another episode of the detailed car collection. In this episode, we shift gears and dive into a thought-provoking discussion about auto detailing business ownership versus entrepreneurship.
In today's landscape, we are bombarded with countless courses and information promising to turn us into successful entrepreneurs. But is entrepreneurship truly the only path to success? Join Nick as he navigates this topic, challenging the popular narrative and shedding light on the often overlooked world of business ownership in the auto detailing world.
Uncover the myths and misconceptions surrounding entrepreneurship...
2023-06-0331 minPints and Polishing Auto Detailing PodcastHow To Do The Right Thing In Your Detailing Business? Modifying Cars Losing People Tons of Money! Plus, Expensive Electric Vehicles They're Losing Value Faster Than Any Cars in History? Episode-#708In this episode of the Detailed Car Collection, Nick delves into the world of auto detailing businesses and shares his expert insights on how to do the right thing in this industry. Whether you're a new business owner looking to establish yourself or an experienced entrepreneur seeking to improve your existing business, Nick offers valuable advice that can help you take your detailing business to the next level.
But that's not all. In the second part of the episode, Nick shifts gears and talks about electric vehicles (EVs). He reveals a surprising fact: EVs are losing value...
2023-04-1530 min
Pints and Polishing Auto Detailing PodcastWhat Are The Things That Drive Your Business? Also, Nick Shares a Crazy Phone Call He Got Last WeekWelcome to the podcast and we have some really fun topics on todays episode. This episode touches on a lot of things but we start off talking about a crazy phone call Nick received from a Ceramic Coating company in the industry. What was this company looking for and how we can all learn from this coating company phone call.
What are the things that drive our business Is it the big ideas or something different? Marshall and Nick discuss the mundane things that you actually have to accept to achieve success in our businesses. Business is...
2023-03-141h 07
Industrial Hemp Grower's DigestThe NHGC Leadership Team 2023 OutlookWe're back! Finally. After a few technical issues and a few other snags the podcast has returned. Listen in as our National Membership Director Coach Max Howell and our Managing Partner Nick Walters give an overview of all the activity NHGC is working on for 2023.Be sure to check out the website to learn more about the National Hemp Growers Cooperative and our commitment to building wealth for our members through regenerative agriculture and sustainable development.
2023-03-0745 minPints and Polishing Auto Detailing PodcastHow Do You Build A 7 Figure Shop/Business? BMW Ruins The 7 Series!Welcome back to Detailed Car Collection! Nick is back after Marshall filled in last week while he was in Houston. Nick spent a lot of time with shop owners in Houston and shares his experience after his week with them. How do 7 figure shop owners operate their business? How did they build such big businesses?
What Nick shares is that there are a few common things he found between all the shop owners he visited.
Also, the BMW 7 series has been ruined by the designers at BMW we share our thoughts.
Thank you fo...
2022-10-0823 min
Press 1 For NickKieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service]Kieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service]
ABOUT NICK GLIMSDAHL
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LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
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BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https://press1fornick.com/books/
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide ho...
2022-10-0524 minPints and Polishing Auto Detailing PodcastFlood Damage Vehicles - Problems In HoustonWhat a fun episode today as Nick and Marshall reconnect while Nick is still down in Houston. In this episode, the guys talk though what problems are going to arise in the car market now that Hurricane Ian has done its damage. What is a flood damaged vehicle? How can you be apart of restoring them? But the best part of this episode is the discussion the guys have about all the problems that Nick is seeing down in Houston. So grab a pint and enjoy 🍻
2022-10-0456 min
Pints and Polishing Auto Detailing PodcastHow To Bid A Disaster Job? $167,000 Purchase at Scottsdale Auction Blows Up!Hey Guys Nick is Back! After battling Covid our new episodes are ready to get back on regular schedule. In this episode Nick discusses the scottsdale auctions and the big numbers that cars drew all week long. But Nick and VR took delivery of a $167,000 purchase that ended up blowing up in its first start from the auction. Listen to Nicks rant on that issue!
Also lets have a talk about disaster detail jobs and how we should price them. We want to have success and also deliver great results for a client but if we under...
2022-02-1231 min
The Grant Mining Method's Grants of the WeekWeek of January 31 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2022-01-3108 minThe Grant Mining Method's Grants of the WeekWeek of January 24 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. Want to explore and understand how to navigate the thousands of federal grants on Grants.Gov? My mini course on Finding the Right Grant on Grants.gov was designed to show you how to connect to the right grants and not waste time chasing a funding that isn't a match.
2022-01-2409 minThe Grant Mining Method's Grants of the WeekWeek of January 17 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. Want to explore and understand how to navigate the thousands of federal grants on Grants.Gov? My mini course on Finding the Right Grant on Grants.gov was designed to show you how to connect to the right grants and not waste time chasing a funding that isn't a match.
2022-01-1709 minThe Grant Mining Method's Grants of the WeekWeek of January 10 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. Want to explore and understand how to navigate the thousands of federal grants on Grants.Gov? My mini course on Finding the Right Grant on Grants.gov was designed to show you how to connect to the right grants and not waste time chasing a funding that isn't a match.
2022-01-1009 minThe Grant Mining Method's Grants of the WeekWeek of January 3 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. Want to explore and understand how to navigate the thousands of federal grants on Grants.Gov? My mini course on Finding the RIght Grant on Grants.gov was designed to show you how to connect to the right grants and not waste time chasing a funding that isn't a match.
2022-01-0313 minThe Grant Mining Method's Grants of the WeekWeek of December 27 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. Want to explore and understand how to navigate the thousands of federal grants on Grants.Gov? My mini course on Finding the RIght Grant on Grants.gov was designed to show you how to connect to the right grants and not waste time chasing a funding that isn't a match.
2021-12-2712 minThe Grant Mining Method's Grants of the WeekWeek of December 20 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-12-2009 minThe Grant Mining Method's Grants of the WeekWeek of December 13 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-12-1309 minThe Grant Mining Method's Grants of the WeekWeek of December 6 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-12-0611 minThe Grant Mining Method's Grants of the WeekWeek of November 29 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-11-2911 minThe Grant Mining Method's Grants of the WeekWeek of November 22 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-11-2209 min
Pints and Polishing Auto Detailing PodcastCan You Be A Chemical Distributor as a Detailer? Also, What Its Like When Business Ideas or Content Is Stolen From Your Business.In this episode Marshall and Nick talk about what its like when people steal your business idea or your content as a brand. Its not an easy thing to discuss but the guys try and lay out what they have been experiencing for the last 18 months.
Can you be a chemical distributor in your city as a detailer? Absolutely!!! Marshall and Nick discuss how to make money in chemicals as a detailer in a real way.
We hope you enjoy this episode and thank you for being a part of the most listened to and i...
2021-11-1641 minThe Grant Mining Method's Grants of the WeekWeek of November 15 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-11-1510 minPints and Polishing Auto Detailing PodcastSEMA 2021 Recap! How was the show this year? Where did detailing fit in at the show?Marshall and Nick talk about the SEMA show this past week. In the buy and sell segment the guys share a way to treat a burn which Marshall learned first hand this weekend! Where does the detailing industry fit in at SEMA? Nick tells you what he saw at the show when it relates to the vendors of the detailing industry. Did you miss out by not being at the show this year? Marshall and Nick share their thoughts.
Thank you for listening and being a part of the community.
2021-11-0946 minThe Grant Mining Method's Grants of the WeekWeek of November 8 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-11-0810 minThe Grant Mining Method's Grants of the WeekWeek of November 1 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-11-0112 minThe Grant Mining Method's Grants of the WeekWeek of October 25 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-10-2511 minThe Grant Mining Method's Grants of the WeekWeek of October 18 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-10-1810 minPints and Polishing Auto Detailing PodcastWhat Do We Say When Someone Will Not Listen?Marshall and Nick share a hilarious story about a customer wanting tint from someone who does not do tint! We think you will absolutely love this customer story that Nick shares with Marshall you got to check it out. Do you fight for work? Customers aren't always going to pay attention, so is the best idea just to blow them off? The guys chop it up about these issues on this episode. If you want your business to grow you are going to have to flip conversations with customers to make it profitable instead of losing the work.
2021-10-1243 minThe Grant Mining Method's Grants of the WeekWeek of October 11 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-10-1109 minThe Grant Mining Method's Grants of the WeekWeek of October 4 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-10-0410 minPints and Polishing Auto Detailing PodcastPaint Correction and Sanding On Modern Clear Coated Cars. What Should I Do? With David FermaniIn this episode Marshall talks with Nick Walters and David Fermani about paint correction with modern clear coated vehicles. What is necessary and what are some of the trends that we are seeing in the industry?
With all of the knowledge that we have should we be cutting paint down as low as we can for a perfect finish or should we be in the preservation business. This is an interesting topic in our industry but also a very ego driven topic. Are we looking out for the customers and the cars or are we more concerned...
2021-09-2825 minThe Grant Mining Method's Grants of the WeekWeek of September 27 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day. And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-09-2713 minPints and Polishing Auto Detailing PodcastKnowing the Car Market Leads to Big Detailing Sales? What are the Next Steps For the Professional Detailing Industry?This is a great episode where Marshall and Nick discuss the growing concerns that the chip shortage is going to go through 2024. How does knowing the car market help you sell more detailing to clients? Nick shares real life experience with selling customers based on the chip shortage.
What is the next step for professional detailers? How does the industry become more professional? Marshall and Nick chop it up about this subject because of the huge reaction that we got last week.
We hope you enjoy the episode and as always thank you for being a...
2021-09-2151 minThe Grant Mining Method's Grants of the WeekWeek of September 20 - Nick's Picks Grants of the WeekEvery week I'll share a "week's worth" of Nick's Picks which are my favorite grants for both non-profits and individuals alike. Get all the information on these grants by clicking the Big Blue Button to learn more about the Grant of the Day.And learn about the Grant Mining Method which teaches you how to find grant funds without a grant writer.
2021-09-2014 minPints and Polishing Auto Detailing PodcastHow Does a Ceramic Coating Cure? Also, Do Customers Understand What a Detailer Does?Marshall and Nick are back! Talking about Nick's new shop in Las Vegas and he shares the realities of his business. We also talk about the confusion customers experience not understanding what detailers do for their car. How do we overcome that confusion? Is it the biggest issue facing detailers?
Then the age old debate about ceramic coating and how does it cure. Do I need to buy an IR Lamp? Its a confusing subject and the guys try to help clear up some of those questions you have.
As always thank you for listening a...
2021-09-1456 minPints and Polishing Auto Detailing PodcastClay Bar or Mitt? Dealing With a MAD Customer and Growing Your TeamWhat is your preference clay bar or a clay mitt? Marshall and Nick discuss how to deal with a mad customer in a horrible situation. The guys go over a real life story Nick is going through on a car worth 200k! At the end of the episode there is some life advice given out from 2 guys you probably shouldn't take life advice from, but we hope it helps some of you. As always we want to thank everyone for listening and thank you for being a part of the community.
2021-05-1845 minPints and Polishing Auto Detailing PodcastDetailing Product Shortages, Gas is Ridiculous, and Detailers Complaining About DealershipsIn this episode Marshall and Nick discuss some of the news they are hearing about product shortages hitting the detailing world. Nick shares how gas is hitting his business in a massive way and how much it's changed in the last 5 months alone. Then the guys dissect the reasoning behind detailers getting on social media and constantly complaining about dealerships. The guys offer some solutions to make money off the dealership problems instead of complaining. We hope you enjoy the episode and as always thank you for being a part of the community!
2021-05-1142 min
Press 1 For NickKieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]
Kieron talks about:
· The importance of blending both empathy and technology
· How to empower your agents to provide empathy
· How to set clear expectations
· The importance of innovation at Under Armour
His note to all customer service professionals:
“Listen.”
Transcript and show notes can be found here
JOIN THE PRESS 1 FOR NICK COMMUNITY:
LinkedIn
Website
Connect with Nick
BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulti...
2021-04-1624 minPints and Polishing Auto Detailing PodcastAir Tools For Interior, Spec'ing Cars for Clients, and Price Hikes Coming for DetailersIn this episode Marshall and Nick discuss using air tools for interior detailing. Also dive into some of the price hikes and inflation coming to the detailing business in the very near future. Finally, Marshall asks Nick about how to Spec cars for clients and get paid for your service. This episode has a lot of different parts and a wide range of topics. We hope you enjoy this episode and as always thank you for being a part of the community!
2021-04-0640 minPints and Polishing Auto Detailing PodcastSuper Bowl ThoughtsIn this episode Marshall and Nick share some day after thoughts on the Super Bowl. Always an iconic marketing moment of the year did this Super Bowl disappoint? Nick shares his thought on how it felt really negative and lacked any real fun or funny commercials. Marshall shares how he would help use some of the trends used in commercials to help his small business. Overall its fun to reflect on the big game the day after the event! We hope you all enjoy and as always we thank you for being a part of the community.
2021-02-0926 minPints and Polishing Auto Detailing PodcastDetailers Bashing Other DetailersIn this episode of helping young detailers Marshall and Nick discuss detailers getting bashed on social media. We have seen a real uptick in how harsh detailers can be towards others in the industry. Is this productive? Does this help us get customers? Does this lead to learning and discussion? Marshall and Nick share their thoughts on this trend. As always we hope you enjoy and thank you for being a part of the community!
2021-02-0232 min
Value Added: The Real Estate PodcastEpisode 035: Real estate attorney and investor Nick Moore talks about the challenges investors face in this market and how his mentors shaped his career.Real estate attorney Nick Moore has built his career through his network of relationships forged over the years. Not only is he a successful attorney, representing buyers and sellers of commercial real estate, but he also manages a growing portfolio of multi-family buildings and self-storage units.
Books:
American Dialogue by Joseph Ellis
https://www.amazon.com/American-Dialogue-Founders-Joseph-Ellis/dp/0804172471/ref=sr_1_1?dchild=1&keywords=american+dialogue&qid=1610568024&sr=8-1
2021-01-1930 minPints and Polishing Auto Detailing PodcastControversy of Last Week ExplainedIn this episode Marshall and Nick share their thoughts on this past weeks controversy. A lot was said on Facebook so it is recapped at the beginning of the episode. We are all going to have controversy and this week Marshall and Nick share a little bit of their own.
2021-01-1222 minPints and Polishing Auto Detailing PodcastNavigating Marriage and Your BusinessIn this episode Marshall and Nick dive into marriage and your business. This is a tough subject for all of us there is no way around it. One of the great parts of this episode is Marshall sharing how his Marriage almost cost him his business. We also have a little bonus at the beginning when Marshall and Nick talk setting up a detailing package that some operators may overlook. We hope you enjoy this episode and as always we are really excited to have you a part of the community.
2021-01-0635 minPints and Polishing Auto Detailing PodcastReal Talk w/ Greg Masterson & Nick WaltersHello Detailers 👋 Welcome to Real Talk where we have open discussions about our industry with a no holds bar approach to freedom. All topics are open to discussion and we desire there to be a Real Talk for all us in the #community🍻 In this episode, we are joined by Nick @vegas.rides and Greg @mastersonswax to have Real Talk discussion on how the DIY Marketing dominating the industry sales at over 13 Billion annually. With that dominate force from chemical brands then why is under 3% of trade ins at a dealership in good quality? Wow it gets intense!! We transition...
2020-11-291h 42Pints and Polishing Auto Detailing PodcastMindset Of Financially Focused DetailingIn our Helping Young Detailers series with Nick @vegas.rides and Marshall @totalautosolutions we discuss our views on guiding young Detailers through their journey. Currently we are discussing how to have a Mindset on Money Detailing. In today's episode, Nick and Marshall examine how to think financially when looking at getting training. As each Detailer in #community🍻 explores the idea of going to an skills training we want discuss how to keep an open mindset to what financially it is going to cost you.
2020-11-1742 minPints and Polishing Auto Detailing PodcastFinancial Mindset Of Hiring w/ NickHere for another edition of Helping Young Detailers, Nick @vegas.rides is here to talk through what Detailers will need to do to financially plan on hiring a team member. So if you are Detailer who needs to expand and bring on a team member then this is the episode for you!!
2020-09-1825 minPints and Polishing Auto Detailing PodcastHow To Run Finances - pt 2Here for another episode of Helping Young Detailers...Nick @vegas.rides helps us dive into how to get started. Make sure u say thank you to Nick for his time he give to the #community🍻 reach out and let others know what he does so they also can be apart 🍻
2020-09-0837 minPints and Polishing Auto Detailing PodcastReal Talk w/ Nick & ViniMoving forward with our Helping Young Detailers series on IGTV with Nick from @vegas.rides We continue talking with the “guy down the street” and this week we talk with Vini from @vinidetails who also started at $15 and then decided to go in a different et direction. If your a detailer who has questions about if you should run ur business or go get a job then take a listen to Vini’s story. He chose a different path then others and is seeing success. There’s not a one answer to how you can grow and navigate ur business. However...
2020-08-111h 18Pints and Polishing Auto Detailing PodcastReal Talk w/ Nick Grooms 🍻Ready for some Real Talk? So is Nick Grooms @its_nick from the #community🍻 who hops on to ask some great questions to Nick @vegas.rides & Marshall @martylhill about paint correction finishing and when to take the first step to starting your own detailing business. Grab a Pint & Enjoy 🍻
2020-05-2739 minPints and Polishing Auto Detailing PodcastCould You Have A Cash Flow Biz - Nick From Vegas RidesIf you are year one to three in your detailing business this is a must listen with a note pad. If you are in business longer then three years this is a must listen with a cold beer. Yes there is info for everyone here on this special episode with Nick from Vegas Rides. However, we specifically talk how to do social media as a business and not as a fan club for other Detailers. So if you are in year one to three take some serious notes and implement a lot of what Nick has to say. The episode...
2019-10-251h 37Pints and Polishing Auto Detailing PodcastHow Do Do Sema w/ Justin, Nick & TheoDJ and Marshall Have Been going to Sema for a few years and wanted to share some thoughtful ideas on how to do Sema. Justin from Detailers Of Las Vegas, Nick from Vegas Rides and Theo from The Specialist Detailing Studio all hop on this episode to share their recommendations for where to go out for the best beer to what restaurant has the best steak and some suggestions for how to spend your time in Vegas. Now that it’s getting to be fall season of beers, we enjoy a good Octoberfest beer from A local brewery with a gr...
2019-10-141h 52