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Nicole Manzer Alicia Lumsden
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Positive Image Podcast
39. Make It Official: Registering Your Salon the Right Way
Before you pick out paint swatches or shampoo bowls, you need to make your salon legit. In this episode, Nicole and Alicia walk you through the legal and practical steps of registering your salon business in Toronto, Ontario. From choosing the right business structure (sole proprietorship vs. incorporation), to doing a NUANS name search, getting your CRA business number, and understanding HST registration, we’re laying down the legal foundation. We also touch on one of the most overlooked details—zoning and licensing—to make sure you don’t fall in love with a space you can’t legally use.
2025-06-30
18 min
Positive Image Podcast
38. So, You Want to Open a Salon? Let’s Talk First Steps
Welcome to Season 4! We're diving deep into the business of beauty, starting with what it really takes to open a salon. In this episode, Nicole and Alicia share the essential first steps every future salon owner should know before signing a lease or buying a chair. From clarifying your vision to establishing legal foundations, such as obtaining business licenses and incorporating, we guide you through the groundwork that sets your salon up for long-term success. If you've been dreaming of starting your own space, this is where your roadmap begins. Find us on Instagram @hello.positiveimage @nicole...
2025-06-09
11 min
Positive Image Podcast
37. Let’s Talk Payroll: The Salon Owner’s Guide to Getting It Right
In this episode, we break down everything you need to know about running payroll in your salon — from how often to pay your team to staying compliant with government regulations. Whether you’re using an hourly, commission, or hybrid pay structure, we’ve got you covered with real-world info and salon-specific tips. We’ll walk you through payroll frequency, deductions, software options, managing tips, and more. This episode is packed with practical advice, including a downloadable cheat sheet to keep your payroll smooth, stress-free, and compliant. Hint: Find the cheat sheet on our Instagram Bio Link Find...
2025-05-19
20 min
Positive Image Podcast
36. Talk Less, Guide More
In this episode, Nicole and Alicia dive into the art of communication and boundaries with salon teams. They explore how salon owners can stop being the fixer and start empowering their staff to solve problems on their own. From asking the right coaching questions to explaining the "why" behind business decisions, they share strategies to build stronger, more self-sufficient teams. They also open up about navigating the fine line between personal and professional relationships at work—and how to clearly communicate when it's time to switch hats. Whether you manage a big team or a small crew, this episode wi...
2025-04-28
27 min
Positive Image Podcast
35. Tech, Tools & the Future: AI in the Salon Industry
In this episode, Nicole and Alicia explore how AI and emerging technology are transforming the salon industry—from marketing to client care and beyond. They break down how tools like ChatGPT can simplify everyday tasks like writing emails, creating social media content, and managing rebooking reminders. Nicole shares how AI has been a game-changer in supporting her as a neurodivergent business owner, while Alicia highlights how automation can ease operations like payroll and appointment confirmations. They also touch on the emotional side of adopting new tech: the fear, the resistance, and the undeniable need to evolve as co...
2025-04-14
23 min
Positive Image Podcast
34. The Educator’s Mindset with Ira Pope Sage
In this episode, Nicole and Alicia explore the mindset it takes to be a great educator with industry veteran Ira Pope Sage. With over 20 years of experience, Ira shares how discipline, patience, and personal growth have shaped his teaching philosophy. He dives into the importance of adapting education to different learning styles, including neurodivergent thinkers, and why connection-focused education is the future. Plus, he breaks down his clock cutting method and the vision behind his new scissor line, Stoke Lords. If you're looking to grow as a stylist or educator, this episode is packed with insight and inspiration!
2025-03-31
32 min
Positive Image Podcast
33. Salon Business Models: Which One is Right for You?
In this episode, Nicole and Alicia break down the pros and cons of different salon business models—suite rental, chair rental, commission-based stylist, and full salon ownership. They discuss financial risks, creative freedom, work-life balance, and long-term career goals. Whether you're looking for full independence or a structured salon environment, this episode will help you weigh your options and choose the best path for your beauty career. Tune in to gain insights on maximizing your success in any setup! Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at he...
2025-03-17
24 min
Positive Image Podcast
32. Inside the Sales Rep Role: Hard Conversations, Business Growth & Industry Tariffs
What does a sales rep actually do—and just as importantly, what don’t they do? In this episode of the Positive Image Podcast, Nicole and Alicia sit down with Julia, a seasoned sales consultant with a background in hairdressing and salon ownership, to uncover the real role of a sales rep in a salon’s success. They discuss how to build a strong, transparent relationship with your rep, navigate hard conversations about budgets and boundaries, and leverage your rep’s expertise to grow your business—without overspending. Plus, they dive into the hot topic of tariffs in the bea...
2025-03-03
41 min
Positive Image Podcast
31. Community Over Competition: Building Healthy Relationships as a Salon Owner
Can you truly be friends with other salon owners? In this episode of the Positive Image Podcast, Nicole and Alicia dive into the mindset shifts needed to foster supportive relationships in the beauty industry. They explore why some owners gatekeep knowledge out of fear, how to build confidence in your unique approach to attract the right staff and clients, and the power of collaboration over competition. The conversation also touches on identifying and stopping toxic relationships, overcoming jealousy, and stepping into the energy of joy and forgiveness. If you're ready to shift from a scarcity...
2025-02-17
29 min
Positive Image Podcast
30. Leading with Impact: The Qualities of a Great Salon Leader
Great leadership goes beyond managing a team—it’s about inspiring, empowering, and recognizing the potential in others. In this episode of the Positive Image Podcast, Nicole and Alicia explore what it takes to be an effective leader in the salon industry. They discuss the difference between listening and truly hearing your team, how to identify and nurture strengths, and ways to encourage growth before your team even realizes their full potential. Plus, they share ideas for team acknowledgment, from bonuses to creative ways to show appreciation. And of course, they list what they believe are...
2025-02-03
32 min
Positive Image Podcast
29. Budgeting for Growth: Strategies and Solutions for Salon Success
In this episode of the Positive Image Podcast, Nicole and co-host Alicia dive deep into the critical topics of budgeting and navigating economic uncertainties in the salon industry. They discuss the importance of understanding your numbers to make informed business decisions and reflect on how changes in tariffs and exchange rates might impact salon operations. Nicole suggests exploring Canadian-made products as a potential solution to mitigate these challenges. The conversation also highlights effective inventory management strategies, including reviewing past sales data, setting inventory limits, and using systems like the '6 plus one' ordering method. Nicole and Alicia...
2025-01-20
24 min
Positive Image Podcast
28. Mastering Metrics: The Key to Salon Success
Metrics and KPIs are the backbone of any successful salon business, and in this episode, Nicole and co-host Alicia break down how to use them effectively. They discuss the power of pre-booking, with actionable goals for experienced and new stylists, and share insights into retention rates, daily earnings targets, and tracking new vs. returning clients. Budgeting strategies also take center stage, with tips for monthly breakdowns, daily tracking, and the value of transparency by involving your team. Whether you’re a salon owner or stylist, this episode offers practical advice to help you monitor your business’s heal...
2025-01-06
27 min
Positive Image Podcast
27. Adapting and Aligning: Thriving in a Changing Salon Industry
In this episode of the Positive Image Podcast, Nicole and Alicia explore the rapid changes reshaping the salon industry, particularly in the wake of the Covid-19 pandemic. Together, they discuss how adapting to new mindsets—like staff valuing flexibility and work-life balance—can lead to growth and sustainability. Nicole shares her innovative approach to building vacation pay into paychecks, while both emphasize the importance of consistency and leading by example to maintain a positive work environment. They also tackle essential topics like scheduling team meetings, setting clear communication guidelines, and navigating the use of cell phones and soci...
2024-12-23
29 min
Positive Image Podcast
26. Apprenticeship Essentials Part 2: Mastering Models and Mentorship
In the second part of our Apprenticeship Essentials series, we focus on the pivotal role of working with models during an apprenticeship. From how to set appropriate pricing for model services to mastering the art of consultation, we explore how to create a learning environment that benefits both your apprentice and your clients. We discuss the importance of planning out the apprenticeship journey, including strategies to ensure models commit to ongoing appointments. Plus, we share tips on how to communicate effectively with your apprentice in front of clients to maintain professionalism and build confidence. This episode is...
2024-12-09
32 min
Positive Image Podcast
25. The Evolution of Client Spending: Trends, Social Media, and Salon Strategie
In this episode of the Positive Image Podcast, we delve into the fascinating evolution of client spending over the past 20 years. From the rise of game-changing trends like ombré and balayage to the undeniable influence of social media on the beauty industry, we explore how client behaviors and expectations have shifted. We also break down the differences between scheduling one transformative appointment per day versus back-to-back appointments and how these approaches impact both the stylist’s workflow and the client experience. Tune in for a compelling discussion on trends, industry changes, and strategies for balancing artistry with busi...
2024-11-25
28 min
Positive Image Podcast
24. Apprenticeship Essentials Part 1: Setting Up for Success in the Salon
In Part 1 of our Apprenticeship Essentials series, we unpack everything you need to know about starting and managing a successful salon apprenticeship. Whether you’re a salon owner looking to bring on an apprentice or a stylist eager to start your journey, this episode covers it all. We explore effective management strategies for apprentices, key questions to ask when applying, and insights into the different types of apprenticeship programs across various salon environments. For those based in Ontario, we dive into the application process, tips for acing the exam, and available grants that can support your apprenticeship go...
2024-11-11
23 min
Positive Image Podcast
23. Mastering Conversations and Compassion: A Chat with Carly Ann Moore
In this insightful episode of the Positive Image Podcast, we sit down with Carly Ann Moore to explore vital topics every stylist should master. We dive into the art of responding versus reacting, offering strategies for navigating tough client conversations with grace and professionalism. Carly shares her tips on stylist self-care and how the beauty industry has evolved for the better over the years. We also discuss important resources for stylists, including how to support clients facing domestic abuse, managing client expectations, offering silent services, and being a compassionate presence behind the chair. Plus, don't miss the...
2024-10-28
36 min
Positive Image Podcast
22. The Power of Self-Love: Silence, Reflection, and Boundaries in the Salon
In Episode 2 of Season 3, Nicole and Alicia take a deep dive into the transformative power of self-love and the beauty of silence. This thought-provoking episode explores the importance of self-reflection, asking the right questions, and becoming aware of your inner dialogue. Are you moving through life with intention, or are you stuck in autopilot mode? We also tackle the challenges introverted hairstylists face and how setting healthy boundaries is crucial for personal and professional growth. Tune in for a wealth of insights and actionable tips, plus stick around for a fun blooper reel at the end!
2024-10-14
36 min
Positive Image Podcast
21. Season 2 Kickoff: Embracing Change and Unleashing Your Business Genius
Welcome to the highly anticipated Season 2 premiere of the Positive Image Podcast! In this episode, Nicole and Alicia give you an exciting sneak peek into what’s in store for this season, from industry trends to empowering discussions about leadership and personal growth. We dive into how the salon industry is evolving and explore the balance between masculine and feminine energy as a salon owner. Nicole also opens up with a personal story about discovering and focusing on her "business genius"—the unique strengths that drive success and fulfillment. Tune in for inspiration, fresh insights, and practical strat...
2024-09-30
21 min
Positive Image Podcast
20. That's A Wrap: Our Season 1 Review
Join us for the season finale of the Positive Image podcast as we reflect on our journey and set our sights on the future. In this special episode, hosts Nicole and Alicia recap the insightful discussions and valuable insights shared throughout the season, highlighting key topics and memorable moments. From empowering conversations on salon leadership and self-care to navigating sustainability and client experiences, we revisit the highlights and milestones of Season 1. Plus, get an exclusive sneak peek into what's next for Positive Image as we share our plans for an exciting Season 2, premiering in September 2024. ...
2024-05-04
37 min
Positive Image Podcast
19. Green Glamour: Sustainable Practices for Earth-Friendly Salons
In honor of Earth Day, join us for a special episode titled "Green Glamour: Sustainable Practices for Earth-Friendly Salons." Hosts Nicole and Alicia delve into the exciting world of sustainable salon practices, exploring innovative ways to reduce environmental impact while maintaining a high standard of service and style. In this enlightening conversation, Nicole and Alicia share practical tips and actionable strategies to help salons embrace eco-friendly practices. From sourcing sustainable products and implementing energy-efficient solutions to reducing waste and promoting recycling, discover how you can transform your salon into a beacon of sustainability without compromising on quality.
2024-04-20
22 min
Positive Image Podcast
18. Budgeting: Staying On Top of Your Day to Day
Some owners love numbers while others despise them. Join Nicole and Alicia in a discussion about budgets and monitoring your daily cash flow. They share what they do and what they believe to be important. We promise it won't be overwhelming and you can start to get on track. If you want more details, we recommend looking up our on demand Understanding Your Numbers Masterclass Let us know your favourite part on our socials. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comm...
2024-04-06
19 min
Positive Image Podcast
17. Gender Neutral Pricing: Is this the right option for you?
Do you use gender neutral pricing in your salon? Have you thought about it? Join us we share our 20+ years of experience with the past, present and future of gendered pricing. Let us know your favourite part on our socials. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.positiveimage@gmail.com Work with Nicole - manzermethodcoaching@gmaill.com Work with Alicia - alicia.lumsden.to@gmail.com Upcoming classes! - CLICK HERE TO LEARN MORE
2024-03-23
19 min
Positive Image Podcast
Bonus Episode: Growth And Goals PT2
Bonus release: Part 2 of our Growth and Goals mini. Set aside some time with a notepad or your laptop. Think of areas you would like to grow and have a listen before your take any action. Let the ideas come in and write them down. Replay this episode over and over again, as we walk you through creating growth and setting your goals up for success. Make sure you are subscribed for our next episode in two weeks or visit our Youtube channel for more. https://www.youtube.com/@hello.positiveimage
2024-03-09
08 min
Positive Image Podcast
Bonus Episode: Growth And Goals PT1
Bonus release: Part 1 of our Growth and Goals mini. Set aside some time with a notepad or your laptop. Think of areas you would like to grow and have a listen before your take any action. Let the ideas come in and write them down. Replay this episode over and over again, as we walk you through creating growth and setting your goals up for success. Make sure you are subscribed and ready for Part 2 in two weeks or visit our Youtube channel for more. https://www.youtube.com/@hello.positiveimage
2024-02-24
14 min
Positive Image Podcast
16. Cancellation Clarity: Crafting Policies for Salon Success
Join hosts Nicole and Alicia in our latest episode, "Cancellation Clarity: Crafting Policies for Salon Success." Dive deep into the world of cancellation policies as we unpack the essential components of effective policy creation and enforcement within the salon industry. Nicole and Alicia share their personal insights into developing robust policies that balance client satisfaction with business needs. Explore the legal and compliance considerations necessary for protecting your salon's interests while maintaining professionalism and transparency. Gain practical tips for effectively communicating and enforcing your policy, ensuring mutual respect between your salon and its clients. Whether...
2024-02-10
29 min
Positive Image Podcast
15. Salon Leadership Unveiled: Building Thriving Teams and Cultivating Success
Step into the world of effective salon leadership with our latest episode. Join hosts Nicole and Alicia as they share insights from their own salon practices, offering a mastermind session for salon owners and leaders. In this engaging discussion, we delve into the key elements that define a good leader in the salon industry. Explore the nuances of team meetings, the importance of fostering a positive salon culture, implementing efficient systems, and the impact of recognition. Additionally, Nicole and Alicia unravel the significance of infusing fun into team outings for a cohesive and motivated salon team. Whether...
2024-01-27
34 min
Positive Image Podcast
14. Manifesting Success: Navigating 2024 with Intentions and Reflection
Join hosts Nicole and Alicia as they dive into the realm of setting intentions and goals for the new year. Grab your favorite writing tools as they guide you through a thoughtful exploration of aspirations, sharing personal goals and revealing their chosen words of the year. In this candid conversation, Nicole and Alicia address the real challenges entrepreneurs have faced, shedding light on the motivation paralysis many have encountered in recent years. Most importantly, they unravel the power of the reflection process, offering practical insights to help you break free from any funk and chart a clear...
2024-01-13
31 min
Positive Image Podcast
13. Salon Price Increases: Is Your Way The Right Way
Ever wonder if you are setting the right price for your salon services? Better yet, do you know when to raise them and by how much? We know its confusing, because we've been there too! Lucky for you, we've learned a few lessons and tricks along the way... Join Nicole and Alicia as we discuss how we salon differently at our salons. What inflation really looks like. When and why to raise your prices. And how setting a budget can help you find your median price. Find us on Instagram @hello.positiveimage @nicole.ma...
2023-12-30
25 min
Positive Image Podcast
12. Tender Tresses: The Art of Stylist Self-Care
Join us for an intimate and revealing episode as we navigate the often overlooked realm of self-care for hair stylists. In this heartfelt discussion, Nicole and Alicia open up about their personal journeys in the world of hairstyling and share the struggles and triumphs they've faced. Delve into their self-care routines, uncovering invaluable tips and tricks crafted from their experiences. Gain insights that will empower you to build a robust self-care routine tailored to your needs as a stylist. This vulnerable conversation promises to be a guiding light, offering solace and inspiration for fellow stylists seeking balance and well-being...
2023-12-16
24 min
Positive Image Podcast
11. Crafting Salon Magic: The Client-Centric Experience
In this episode, we unravel the art of adding value and personalization to every salon visit. From immersive salon tours to the fine details that make a client feel truly special.
2023-12-04
28 min
Positive Image Podcast
10. The Art of Retailing: Salon Sales Mastery
In this episode, we explore the delicate art of selling retail products in a salon, emphasizing the balance between educating clients and confidently asking for the sale. Learn how to provide clients with valuable product knowledge while creating an atmosphere that encourages them to invest in the products they need. Discover strategies for internal promotions to boost retail sales within your salon and cultivate a team of retail advocates. We also delve into the power of positive and authentic energy in sales interactions. Join us for practical insights and inspiration to elevate your salon's retail game and maximize your...
2023-11-18
25 min
Positive Image Podcast
9. Retail Success Strategies for the Festive Season
In this episode, we dive deep into the world of retail buying for your salon during the holiday season. We'll explore valuable insights and strategies to maximize your sales, enhance your client experience, and make the most of this critical time of year. From understanding your Retail to Service numbers from previous years to building strong relationships with your sales representatives, we'll share tips and tricks that will help your salon thrive. Discover how to leverage early holiday deals in late August and the concept of spending money to make money. Join us as we unlock the secrets of...
2023-11-04
20 min
Positive Image Podcast
8. Unlocking Success: Choosing the Perfect Salon Brand
In this enlightening podcast episode, we delve into the art of selecting the ideal brand for your salon. We'll explore the crucial factors that go into making this pivotal decision, with a special focus on how to align your chosen brand with your salon's ethos and vision. Discover the importance of finding a brand partner that resonates with your values and goals, ensuring a seamless integration into your salon's culture. We also dive into the realm of social media and its role in the brand selection process. Learn how a brand's online presence can impact your salon's v...
2023-10-21
21 min
Positive Image Podcast
7. Navigating Hiring in the Beauty Industry: From Intuition to Success
Welcome to the 'Navigating Hiring in the Beauty Industry: From Intuition to Success' podcast, where we unravel the intricacies of hiring in the beauty industry. In this episode, we'll guide salon owners seeking the perfect team members and beauty professionals on the hunt for their dream job. We explore the best platforms to post and search for job opportunities, delve into what salons are truly looking for beyond the resume, and shed light on the significance of your online presence. Moreover, we share invaluable advice on honing your intuition to make those crucial hiring and job-seeking decisions. Join us...
2023-10-07
18 min
Positive Image Podcast
6. Introduction to Positive Image
Welcome to the very first episode of 'Positive Image,' the podcast that explores the world of beauty, self-care, and empowerment. We are thrilled to introduce you to our extraordinary hosts, Nicole and Alicia. With a collective experience of over 45 years in the beauty industry, they are not just stylists and salon owners but passionate educators, mentors, and advocates for positive change. In this inaugural episode, we dive into their inspiring journeys, vision for 'Positive Image,' and how they're dedicated to reshaping the beauty industry through knowledge, connection, and a commitment to sustainable and inclusive beauty.
2023-09-25
22 min
Positive Image Podcast
5. Hair Basics with Nicole Manzer. Part 5 of 5
You may think the basic principals of colour are just something you learn in elementary school. Think again! Its the foundation of playing with colour, whether you are playing with paint, food colouring or hair colour. Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to hear and share classic industry insights in a future episode, so please contact us with your ideas. Connect with us here hello.positiveimage@gmail.com, manzermethodcoaching@gmail.com, alicia.lumsden.to@gmail.com Thank you so much...
2021-04-22
12 min
Positive Image Podcast
4. Hair Basics with Nicole Manzer. Part 4 of 5
In this episode we look at hair colour. What are the different types and how it interacts with your hair. Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to hear and share classic industry insights in a future episode, so please contact us with your ideas. Connect with us here hello.positiveimage@gmail.com, manzermethodcoaching@gmail.com, alicia.lumsden.to@gmail.com
2021-04-12
10 min
Positive Image Podcast
3. Hair Basics with Nicole Manzer. Part 3 of 5
Have you ever wondered how hair colour works? Join Nicole in this episode to find out how the chemicals in permanent hair colour interact with each other and the hair. Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to hear and share classic industry insights in a future episode, so please contact us with your ideas. Connect with us here hello.positiveimage@gmail.com, manzermethodcoaching@gmail.com, alicia.lumsden.to@gmail.com
2021-04-03
14 min
Positive Image Podcast
2. Hair Basics with Nicole Manzer. Part 2 of 5
In this episode we look at what the 5 characteristics of the hair are and how they relate to colour and cutting. Do you know what they are and how to use them? Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to hear and share classic industry insights in a future episode, so please contact us with your ideas. Connect with us here hello.positiveimage@gmail.com, manzermethodcoaching@gmail.com, alicia.lumsden.to@gmail.com
2021-03-25
14 min
Positive Image Podcast
1. Hair Basics with Nicole Manzer. Part 1 of 5
In this episode Nicole goes deep into what hair is all about. Chemical composition, understanding what make up hair, bonds, and pigment pigment. Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to hear and share classic industry insights in a future episode, so please contact us with your ideas. Connect with us here hello.positiveimage@gmail.com, manzermethodcoaching@gmail.com, alicia.lumsden.to@gmail.com
2021-03-18
13 min