Shows
Air Street PressThe AI rollup mirage and the risk of repeating old mistakesAcross the technology investing world, investors are scaling their bets on a seductive thesis: Generative AI will transform low-margin service businesses into high-margin software companies. Several well-known platform venture firms have committed billions to this strategy and have begun to make their bets. This essay is co-authored by Nathan Benaich and Nikola Mrksic, CEO of PolyAI.2025-06-2708 min
Tech TransformedAgentic AI Driving the Future of Customer ExperienceIn this episode of the Tech Transformed Podcast, Jon Arnold, Principal of J Arnold Associates speaks with Nikola Mrksic, CEO of PolyAI, discussing all things AI, specifically in contact centres. From the benefits of automation to the emergence of the most trending subject of the year – Agentic AI.Mrksic particularly spotlights some underutilised capabilities of AI such as how it can manage up to 90% of repetitive duties, allowing human agents to concentrate on other complex tasks. The conversation also explores the transition from basic service to a broader, more holistic customer experience, necessitating the need for rapid ad...2025-03-1338 min
This Week in StartupsAI’s Next Leap: Hyper-Realistic Agents & Unlimited Power | E2094Today’s show: AI is evolving at lightning speed—smarter assistants, faster models, and now, the massive energy demands that come with it. In this episode, Alex dives into two cutting-edge companies from the TWIST 500 that are shaping AI’s future in very different ways. First, Alex interviews Zap Energy, where CEO Benj Conway explains how their breakthrough fusion power technology could provide unlimited, clean energy to fuel AI and beyond. Then, we talk to PolyAI, where CEO Nikola Mrkšić shares how their conversational AI is revolutionizing customer service with ultra-realistic, human-like voice assistants. If you're excited about where AI...2025-03-0748 min
The Inflow Experience PodcastElevating Customer Experience Through AI: A Conversation with Poly AI’s CEO Nikola MrkšićIn this episode of The Inflow Experience Podcast, host Austin Culp sits down with Nikola Mrksic, CEO and co-founder of Poly AI. They dive into the future of AI in customer service, exploring how Poly AI’s innovative voice assistants are transforming the industry by enhancing customer experiences and reducing frustration with traditional IVR systems. Nikola shares insights on the evolution of AI, the limitations of current technologies, and how Poly AI is leading the charge in developing sophisticated, human-like voice interactions that complement, rather than replace, human agents. This discussion sheds light on the real-world impact of AI in...2024-08-1325 min
AI For All PodcastHow AI Solutions Unlock Efficiency | PolyAI's Nikola Mrkšić | Artificial Intelligence PodcastIn this episode of the AI For All Podcast, Nikola Mrkšić, CEO and Co-Founder of PolyAI, joins Ryan Chacon to discuss AI-powered solutions and voice assistants in enhancing organizational efficiency and improving the customer service experience. The conversation explores the growing adoption of AI across various industries, the pivotal role of generative AI in deploying scalable solutions, benefits of AI, risks associated with implementing generative AI, and the importance of skepticism and testing when navigating customer service technology.
Nikola Mrkšić is the CEO of PolyAI. He graduated from the University of Cambridge with a Ph.D. in Mach...2024-03-2124 min
Science of CXVoice Revolution: Unleashing the Power of Conversational AI with PolyAI's Nikola MrkšićNikola Mrkšić is a visionary entrepreneur and expert in the field of conversational AI.
As the co-founder and CEO of PolyAI, Nikola is at the forefront of revolutionizing customer experience through cutting-edge voice assistant technology.
With a passion for leveraging artificial intelligence to enhance communication, Nikola leads PolyAI in developing efficient and high-quality voice assistant solutions for enterprises. His dedication to providing impactful solutions has positioned PolyAI as a key player in the industry, enabling businesses to deploy voice assistants that go beyond the traditional limits, making conversations more engaging and human-like.
Nikola...2023-12-1336 min
The StartUp to ScaleUp Game PlanNikola Mrksic: 1st-time CEO challenges & learningsNikola Mrksic is CEO at PolyAI – a Cambridge University spinout who raised $14m in VC funding for their automated customer service solutions
We explored why:
society will be so much better off once fully automated CS solutions replace tedious customer service roles
true conversational AI is so much more impactful than the "glorified chatbots" most organisations deploy
being a 1st-time CEO with a technical background is such a joyful experience of personal growth
recruiting your initial senior hires is so tricky - yet so crucial for business success and CEO sanity!
the US market is so far...2020-11-0823 min
The Vine Resources Podcast ShowEpisode 100 Interview with Nikola Mrksic Co-Founder and CEO of PolyAIPoly AI build AI based conversational experiences They are building next-generation conversational AI for unbeatable customer service automation. We spoke with one of the co-founders Nikola Mrksic who shared his story and insights. Enjoy the show, our 100th episode too!2020-02-2320 min