Shows
The Housing HiveHousing Hive: Enhancing Tenant Engagement through Digital ChannelsIn todays Housing Hive webinar, we delve into the world of tenant engagement through digital channels. Join us as we explore targeted customer services facilitated by digital technologies.In this session, we’re taking a deep dive into leveraging digital tools to enhance tenant engagement. Here’s a glimpse of what we’ll cover:Unlocking the Potential of Data Segmentation: Discover how segmenting tenant data can revolutionise the way housing associations interact with their tenants. Learn how tailored communications can drive higher levels of satisfaction and engagement.Streamlining Processes with Automation: Explore the effici...
2024-07-0451 min
The Housing HiveHousing Hive: The CRM Movement in HousingWe're joined by Paul Earnden, Managing Director of Fuelius, an expert CRM implementer and one of the few HubSpot Elite partners in the country.CRM is a big topic of conversation across the housing sector at the moment. Over the past 12-18 months, we've witnessed a significant shift within the housing sector, with more HAs moving away from legacy systems, recognising the need for robust CRM solutions offered by industry giants. These systems empower organisations to segment data effectively, streamline processes, and ultimately achieve targeted service delivery and communication strategies - a core deliverable in d...
2024-04-2546 min
Agency JourneyHow Implementing EOS Fueled Fuelius' Growth And Efficiency with Paul EarndenIn this episode of Agency Journey, Paul joins Gray to discuss what EOS is and how it significantly contributed to Fuelius' growth.Paul Earnden is the Managing Director at Fuelius, an agency that works with scaling companies to provide end-to-end customer journey solutions. Fuelius offers a full suite of services, including CRM enablement, inbound marketing, and web development, designed to help scaling companies grow. Topics discussed in the episode:How Fuelius started and why it is a sub-brand of Prodo.Fuelius' journey as a sub-brand and the challenges they faced as an agency.Paul's...
2022-12-1139 min
#EventIconsChatbots: Everything You Need To Know – Episode 118What are chatbots? More or less a chatbot is a program which takes a process that is chat driven and makes it consistent for a user (they give the same answers each time unlike a human would) and a well-programmed bot allows easy interaction with a human. You typically see chatbots disguised as “live chats” on websites. It feels like a human speaking to you, but it’s a chatbot! It is a mix of AI and person-driven tech. So now that we know what chatbots are, what types of organizations use chatbots? How do they even get their inform...
2018-06-2659 min