Shows
Mutsdas Podcast | Stichting Jouw VerhaalKCT 72-6 | Peter van der Putten (update dec 2025) - commando kapitein bd | Mutsdas Podcast S2025E11Hoe het medio december 2025 gaat met Peter van der Putten: Hij was een illustere instructeur uit mijn eigen tentenkamp, de toenmalige sergeant eerste klasse Peter van der Putten. Kenmerkend voor Peter was zijn bulderende lach, de toen voor militairen onontbeerlijke uit de kluiten gewassen snor, en zijn onvolprezen humor die zelfs in de donkerste momenten van de ECO je kon doen glimlachen. Leer in dit interview hoe het de militair Peter en zijn thuisfront sindsdien is vergaan en via welke steile wegen Peter zijn carrière heeft weten vorm te geven.S...
2025-12-1428 min
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXAutonomous innovation using predictable AI agents with Peter van der Putten, PegaWhat if your agentic AI could innovate autonomously—and still follow your business rules?
Agility in the age of AI doesn't just mean speed. It means predictability, accountability, and the ability to innovate autonomously without businesses losing control of what is important, and what their customers value.
Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we’re going to talk about how enterprises are starting to move beyond prompt-based, freewheeling AI models and toward something more mature, governed, and scalable: Predictable AI Agents. And we’ll explore what t...
2025-06-0629 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXAutonomous innovation using predictable AI agents with Peter van der Putten, PegaWhat if your agentic AI could innovate autonomously—and still follow your business rules?
Agility in the age of AI doesn't just mean speed. It means predictability, accountability, and the ability to innovate autonomously without businesses losing control of what is important, and what their customers value.
Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we’re going to talk about how enterprises are starting to move beyond prompt-based, freewheeling AI models and toward something more mature, governed, and scalable: Predictable AI Agents. And we’ll explore what t...
2025-06-0629 min
Rekonstrukcja ZdarzeńRZ#58 Nie dla sławy, nie dla pieniędzy - Podcast kryminalnyTo są naprawdę dobrzy ludzie, dla których warto walczyć - tak uznał pan Kees van der Spek, który od roku 1996 wspoółpracował z dziennikarzem śledczym Peterem de Vriesem. Był jego prawą ręką i pomagał mu przy tworzeniu programu telewizyjnego, puszczanego w holenderskiej telewizji w latach 1995-2012. Owe felietony rozkręciły karierę Petera, nie tylko dlatego że były ciekawe i dzialały na ludzką fantazję - jak zresztą wiele spraw kryninalnych, ale chyba głównie dlatego, że Peter nie należał do osób, które tak łatwo odpuszczaja. No i oczywiscie oprócz krytycznego podchodzenia do dzialań śledczych...
2025-05-1154 min
Rekonstrukcja ZdarzeńRZ#58 Nie dla sławy, nie dla pieniędzy - Podcast kryminalnyTo są naprawdę dobrzy ludzie, dla których warto walczyć - tak uznał pan Kees van der Spek, który od roku 1996 wspoółpracował z dziennikarzem śledczym Peterem de Vriesem. Był jego prawą ręką i pomagał mu przy tworzeniu programu telewizyjnego, puszczanego w holenderskiej telewizji w latach 1995-2012. Owe felietony rozkręciły karierę Petera, nie tylko dlatego że były ciekawe i dzialały na ludzką fantazję - jak zresztą wiele spraw kryninalnych, ale chyba głównie dlatego, że Peter nie należał do osób, które tak łatwo odpuszczaja. No i oczywiscie oprócz krytycznego podchodzenia do dzialań śledczych i sądu, prze...
2025-05-1154 min
AIToday LiveS07E03 - Generatieve AI in bedrijfsprocessen: wat je moet weten - met Peter van der PuttenPeter van der Putten, hoofd van het AI-lab bij Pegasystems, bespreekt de integratie van AI en automatisering in klantenservice en bedrijfsprocessen. Hij belicht de opkomst van generatieve AI en agent-gebaseerde systemen die de interactie tussen mens en machine veranderen.Van der Putten legt uit hoe Pegasystems AI koppelt aan automatisering om waarde te creëren voor bedrijven. Hij deelt inzichten over toepassingen in klantenservice, zoals het samenvatten van gesprekken en het trainen van medewerkers met gesimuleerde interacties.De ethische aspecten en het belang van menselijke controle bij AI-systemen komen aan bod. Van der Putten benadrukt d...
2024-12-1657 min
AI Paper+Mind Readers: Unveiling the Cognitive Capabilities of AIIn this episode, we delve into the groundbreaking research titled 'Theory of Mind in Large Language Models' where scientists compare the cognitive abilities of large language models (LLMs) to children aged 7-10. Discover how these models perform on advanced tests of Theory of Mind, a pivotal skill for understanding intentions and beliefs. This comparative analysis not only reveals how instruction-tuned LLMs outshine many of their peers—including children—but also explores the implications for AI development and its intersection with human cognitive growth. Join us to uncover the potential of LLMs in educational and social contexts! Paper Title: Theory of Mind...
2024-12-1014 min
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)The EU AI Act and Mitigating Bias in Automated Decisioning with Peter van der PuttenToday, we're joined by Peter van der Putten, director of the AI Lab at Pega and assistant professor of AI at Leiden University. We discuss the newly adopted European AI Act and the challenges of applying academic fairness metrics in real-world AI applications. We dig into the key ethical principles behind the Act, its broad definition of AI, and how it categorizes various AI risks. We also discuss the practical challenges of implementing fairness and bias metrics in real-world scenarios, and the importance of a risk-based approach in regulating AI systems. Finally, we cover how the EU AI Act...
2024-08-2745 min
Leadership, Brand Strategy & Transformation - Minter DialogueThe Future of Empathy in AI: Perspectives from Lidewij Niezink and Peter van der PuttenMinter Dialogue with Lidewij Niezink and Peter van der PuttenLidewij Niezink's Background and Current Work- Lidewij shares her extensive experience in empathy within psychology.- Recent focus on integrating AI into applied psychology at Hanze University.- Exploration of using AI, particularly chatbots, in student projects to enhance their studies and professional development.Peter van der Putten's Background and Current Work- Peter discusses his long-standing fascination with AI since 1989.- His dual role as an assistant...
2024-07-141h 40
Punk CX: Customer Experience Insights with Adrian SwinscoeThe ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNowToday’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Simon joins me today to talk about ServiceNow’s new Consumer Voice Report 2024, the ongoing decline of brand loyalty, what’s driving it, why “The future of customer experience is high-tech meets high-touch” and some of the biggest lessons coming out of the report.
This interview follows on from my recent interview – We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega – and is number 509 in the series of interviews with authors and business leaders w...
2024-07-0945 minPunk CX: Customer Experience Insights with Adrian SwinscoeWe've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of PegaToday’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University in The Netherlands. I caught up with Peter at the recent PegaWorld to talk about his highlights from the event, how to think about AI using a left/right brain thinking metaphor and what’s coming next in the enterprise AI space.
This interview follows on from my recent interview – Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish – and is number 508 in the ser...
2024-07-0127 min
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXAI adoption is driving enterprise transformation, with Peter van der Putten, PegaWe are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things, including how AI can transform the enterprise and I’ve had the opportunity to be hands-on at the Innovation Hub.A study unveiled today at PegaWorld, conducted by research firm Savanta, surveyed more than 500 business decision makers across enterprises worldwide on their understanding and use of AI, as well as the challenges and opportunities they see in successfully implementing the technology.Joining us today is Peter van der Putt...
2024-06-2626 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXAI adoption is driving enterprise transformation, with Peter van der Putten, PegaWe are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things, including how AI can transform the enterprise and I’ve had the opportunity to be hands-on at the Innovation Hub.A study unveiled today at PegaWorld, conducted by research firm Savanta, surveyed more than 500 business decision makers across enterprises worldwide on their understanding and use of AI, as well as the challenges and opportunities they see in successfully implementing the technology.Joining us today is Peter van der Putt...
2024-06-2626 min
Working SmarterKate Darling on human-machine partnershipsFor our first episode of Working Smarter we’re talking to Kate Darling, a research scientist at MIT’s Media Lab and author of The New Breed: What Our History with Animals Reveals about Our Future with Robots. Darling has spent more than a decade studying human-robot interaction through a social, legal, and ethical lens. She’s interested in how people relate to robots and digital constructs, socially and emotionally—whether it’s an AI-powered chatbot or one of the many robotic dinosaurs that Kate has in her home. Hear Darling talk about the bonds we’re alread...
2024-05-0135 min
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXLeft-brain/Right-brain AI with Peter van der Putten, Director AI Lab at PegaToday we’re going to talk about the ethical use of AI, and how the concept of left-brain/right-brain AI can give businesses the best of all things, by helping them to create great customer experiences that are valuable to the business, while using AI in a responsible way.To help me discuss this topic, I’d like to welcome Peter van der Putten, Director AI Lab at Pega.ResourcesPartnerHero: to waive set up fees, go to https://partnerhero.com/agile and mention “The Agile Brand” during onboarding!Pega AI Manifesto...
2024-02-0236 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXLeft-brain/Right-brain AI with Peter van der Putten, Director AI Lab at PegaToday we’re going to talk about the ethical use of AI, and how the concept of left-brain/right-brain AI can give businesses the best of all things, by helping them to create great customer experiences that are valuable to the business, while using AI in a responsible way.To help me discuss this topic, I’d like to welcome Peter van der Putten, Director AI Lab at Pega.ResourcesPartnerHero: to waive set up fees, go to https://partnerhero.com/agile and mention “The Agile Brand” during onboarding!Pega AI Manifesto...
2024-02-0236 min
Futurum Tech WebcastAI in 2024: Insights, Ethics, and the Generative AI Revolution - Futurum Tech WebcastOn this episode of the Futurum Tech Webcast – Interview Series, host Daniel Newman welcomes Peter van der Putten, Lead Scientist & Director of Pega's AI Lab at Pegasystems for a conversation on AI in 2024, including insights on ethics, governance and the hype around generative AI. Their discussion covers: The concept of right-brain AI versus left-brain AI and what that means in terms of strategy and use cases The balance between the two that businesses need to achieve success Top AI trends that Peter thinks we'll see more of in 2024 ...
2024-01-1729 min
CustomerlandNavigating Ethics and AI in Business with Pega's Peter van der PuttenPeter van der Putten, the Director of PEGA's AI Lab sheds light on how companies can balance the interests of all stakeholders—the company, customers, and citizens. He encourages businesses to prioritize relevance over profit, emphasizing that ethics should not be seen as a constraint but rather as a method to accentuate customer experiences.We navigate this complex topic, discussing the trade-offs between transparency and accuracy when using AI for marketing decisions. Along the way, we touch on the intricacies of generative AI and proprietary data, and the challenges that accompany their usage. We assure you, now is...
2023-10-1733 minPunk CX: Customer Experience Insights with Adrian SwinscoeThe delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlowToday’s interview is with Micah Peterson, a member of the founding team and the VP of Product Management at ProcedureFlow, the next-generation knowledge management software that is designed to help companies visualize and navigate processes. We talk about two delusions that exist in the service space, particularly at the VP level, why followed procedures reduce AHT, how customer service can often be the dumpster fire of the company, and how text-based knowledge bases tend only to have a 3-year lifecycle unless they are properly cleaned and managed before they become completely dysfunctional.
This interview follows on fr...
2023-09-191h 05Punk CX: Customer Experience Insights with Adrian SwinscoeThe autonomous enterprise is like a North Star vision of where business is going - Interview with Kerim Akgonul and Peter van der Putten of PegaToday’s interview is like an interview I released a couple of weeks ago and features two, separate interviews that I conducted on a recent trip to Pegaworld iNspire held in Las Vegas.
The first interview is with Kerim Akgonul, the Chief Product Officer at Pega. This is swiftly followed by a chat with Dr Peter Van Der Putten, who is assistant professor of AI at Leiden University in The Netherlands and Director of the AI Lab at Pega.
I talk to them both about their highlights from the event and what’s top of mind...
2023-08-2538 min
CustomerlandEnterprise Opportunities in Generative AIPeter van der Putten is Director of Pega's AI lab - which essentially means that he's in charge of all of the various ways in which AI (and its derivatives) can be harnessed for the good of Pega's huge, worldwide customer base. In this conversation, we cut through the hype and dive deep into the enterprise utility of AI - generative AI and conversational AI, specifically, and what the future holds for organizations that can intelligently deploy this revolutionary tech to enrich their customer relationships.Not only is Peter extraordinarily well-versed on e...
2023-05-1622 min
Data & AI TalksEp 9: Responsible and Trustworthy AI: Insights from Leading Companies - Interview with Peter Van Der PuttenThe potential of AI is enormous. How can we make sure that we use AI in a responsible way?
To answer that, we invited @Peter van der Putten for our 9th episode of our Data & AI Talks Podcast. He’s the Director of the AI Lab of Pegasystems, a fast-growing software company, and also an Assistant Professor in Artificial Intelligence & Creative Research at the University of Leiden.
He will share with us his knowledge of the constantly evolving AI and how to use it effectively and responsibly. Also, we wi...
2023-03-2141 min
HRD CaféS01E13. OrganisatiejournalistiekDeze aflevering staat het vertrek van Derk naar Azië centraal. Joep en Pieterjan bevragen Derk over een van zijn favoriete thema's: organisatiejournalistiek: Hoe maak je verhalen die helpen om in het licht te zetten waar je naartoe wilt als team of organisatie?
Ze putten uit een gesprek, waarin ‘generatieve journalist’ Peter Pula, founder van Axiom News, een nieuwsplatform uit Canada: https://axiomnews.podbean.com/e/derk-van-der-pol-generative-journalism-interview/
Trending Topics: Marie-laure van Hoof deelt over een boek dat eraan komt over ‘Generatie Ooit Genoeg’. Samen met 15 mede auteurs duiken zij in een generatie waarin sky the limit lijkt. Wa...
2022-12-0217 min
The Banker PodcastDay to Day AIAs artificial intelligence and machine learning is growing in use inside financial institutions - including services that make decisions for customers. How do we ensure AI is fair and ethical, when humans who develop AI are far from it.Liz Lumley, deputy editor at The Banker sits down with a number of industry leaders and one leading bank to discuss evolution of AI in financial services.Guests:Chapter 1 – ‘Algorithms have parents’Clara Durodié, CEO, Cognitive Finance Group and author of Decoding AI in Financial ServicesChapter 2 – ‘Because Daddy said so’ – putting ethical...
2022-06-091h 06
De DataloogDTL S5A5 Letters from Nature - De waarde van betekenisSend us a textWat gebeurt er als een datagedreven kunstenaar en een assistent professor gaan samenwerken? Dit kan zomaar leiden tot een uniek kunstproject waarbij wereldleiders post ontvangen van ijskappen, vulkanen en andere dode natuur.In deze aflevering van De Dataloog spreken Anouk en Walter met Jeroen van der Most en Peter van der Putten. Ruim 10 jaar geleden zei Jeroen de zekerheid van een vaste baan als marktonderzoeker en data scientist op om met algoritmes kunstprojecten te gaan realiseren. Peter is assistent professor in Leiden, waar hij zich bezig houdt met Artificial X, de...
2022-04-2642 min
De DataloogDTL S4A9 De Trends voor AI in 2022Send us a textHet jaar is net begonnen, dus tijd om je voor te bereiden op de trends en verwachtingen van AI en data science in 2022. In dit gesprek met Peter van der Putten en Marc van Meel praten we je in een 45 minuten bij over wat zij verwachen dat er gaat komen en nog belangrijker hoe je je als luisteraar hierop kunt voorbreiden.In grote lijnen verwachten beide experts dat AI meer volwassen wordt in 2022. Dat betekent onder andere dat algoritmes meer mainstream gaan worden en minder voor statistici, bedrijven zich moeten voorbereiden...
2022-01-2047 min
Cyclocross Social PodcastCyclocross Social Podcast with Petr Dlask: UCI Worldcup Tabor preview + the state of Czech cyclocross (Episode 27)The cyclocross social podcast is back for the 2021-22 season! Today Noah is joined by former Czech champion, Petr Dlask and Issam to take a look ahead at the Worldcup in Tabor!
First Petr talks about what makes Tabor special. He talks about the fans, the new and old parcours and his experiance at the 2001 worldchampionships held in Tabor
After that we take a look ahead at the womens race. Can Brand claim the win, or will Betsema bounce back? And what can youngsters Pieterse and Vas do? And we shouldnt forget the riders from...
2021-11-1150 min
The GYGSThe GYGS 68 - Peter Kee in The GYGS: ‘we zijn het niet eens met de lezing van Pieter Omtzigt’Het is feest bij The GYGS vandaag. Met het winnen van de Dutch Podcast Award in de categorie nieuws & opinie staat de podcast als een huis.De Kapiteinenlijn heeft voorkennis over de inhoud van de persconferentie van aanstaande dinsdag. Gaat de coronatoegangspas verder worden ingevoerd, dragen we straks weer overal mondkapjes, wordt de 1,5 meter weer verplicht of is dit in strijd met de wet? Gijrath & De Vlieger weten hoe het zit. Als antwoord op de mogelijk verscherpte maatregelen hebben Erik en Yves ook de nodige suggesties: ‘Corona-winnaars dienen solidariteit te gaan tonen. En ga dat noodzakelijke corona-ziekenhuis bo...
2021-10-292h 44
TechopianAI for good causesWe speak to Peter van der Putten, Director, Decisioning and AI Solutions at Pegasystems, and Assistant Professor at Leiden University in the Netherlands, focusing on Artificial Intelligence and Creative Research.
In this episode we discuss how AI can used, it's potential misuse and how it is already saving lives.
2021-07-0954 min
Leadership, Brand Strategy & Transformation - Minter DialogueUsing Empathy and Artificial Intelligence to Improve the Customer Experience, with Pega's Peter van der PuttenMinter Dialogue Episode #424Peter van der Putten, Director of Decisioning & AI Solutions at Pegasystems, a company that delivers innovative software designed to increase customer lifetime value, streamline service and boost efficiencies of their business client. A specialist on responsible Artificial Intelligence, Peter's also Assistant Professor of Data Mining & Creative Research at the Leiden University in The Netherlands. In this conversation, we dive into using Artificial Intelligence in business, discussing the state of play of AI, how to build and use AI systems in big business with an aim to drive performance and improve the...
2021-06-051h 01
EMEA Recruitment PodcastHow AI can Humanise Companies – Peter van der PuttenOur first EMEA Recruitment podcast episode of 2021 welcomes Peter van der Putten, the Director, AI Solutions at Pega and Assistant Professor, AI at Leiden University in the Netherlands. “The irony of it is that AI sounds super high-tech, but on the flip side, it could help companies become more human.” Peter spoke to our Founder, Paul Toms, from his home in Amsterdam, which he agrees is a great place to work and live. He’s always worked in Artificial Intelligence (AI), having studied one of the first master’s degrees in the subject during the 1980s. ...
2021-01-1147 min
Finding InspirationDr. Peter van der Putten - Assistant Professor in AI & Creative Research @ University Leiden, Director of Decisioning Solutions @ PegasystemsWhat can AI teach us, about ourselves?
What does it mean to be human?
Check out this discussion on AI, where Peter shares some interesting examples of AI being used, and gaining insight into what it means to be the biological machines that we are.
Find the guest:
Twitter: @PetervanderP
http://liacs.leidenuniv.nl/~puttenpwhvander/
https://www.linkedin.com/in/petervanderputten/
‘The Future of AI is Human’ event:
https://www.universiteitleiden.nl/en/sails/research/webinar-dec-2020-art-society-and-technology
Bots Like You (joint work with Maarten Lamers)
https://sites.google.com...
2020-12-061h 13
MENSMENS #25: Peter van der PuttenHet enige dat wij van robots wensen, is intelligentie. Maar hoe zit het met emotionele robots? En creatieve? Of boze en nutteloze robots? Onderzoeker Peter van de Putten breekt een lans voor een vrije, open blik op onze kunstmatige tegenhanger - en dus ook op onszelf, de mens.
Kijk voor een overzicht van alle afleveringen op vn.nl/mens
2020-09-0949 min
Future-Proof Your CareerBuilding emotional robotsRobot-fan Tom speaks to Peter van der Putten, Assistant professor in AI & Creative Research at Leiden University, and Director, Decisioning & AI Solutions, at Pegasystems. Peter researches robots, in all their forms, looking particularly at the interface between human and machine.
He and Tom discuss emotional robots, misbehaving robots, and why it's important to experiment with machines that do bad, as well as machines that do good.
You can find out more about Peter and his projects, both academic and corporate, at these links:
Academic page: http://liacs.leidenuniv.nl/~puttenpwhvander/
Bots Li...
2020-06-0441 min
Enterprise TimesWhy is empathic explainable AI so important ?Peter van der Putten is the Director of Decisioning Systems at Pegasystems. Enterprise Times spoke to him during the PegaWorld conference where the company had announced the opening up of its platform to other AI engines. Some of the keynote was also dedicated to the rise of empathic AI. It is a concept that is […]
2019-07-1730 minEnterprise TimesWhy is empathic explainable AI so important ?Peter van der Putten is the Director of Decisioning Systems at Pegasystems. Enterprise Times spoke to him during the PegaWorld conference where the company had announced the opening up of its platform to other AI engines. Some of the keynote was also dedicated to the rise of empathic AI. It is a concept that is […]
2019-07-1730 min