Shows
Enterprise Podcast NetworkHow to Turn Sustainability from Compliance into Competitive Advantage
Phil Parbury is Director of Operations at TOMRA Collection Singapore, part of the global TOMRA Group, which pioneers reverse vending and material recovery systems in … Read more
The post How to Turn Sustainability from Compliance into Competitive Advantage appeared first on Top Entrepreneurs Podcast | Enterprise Podcast Network.
2026-02-0310 min
Enterprise Podcast Network – EPNHow to Turn Sustainability from Compliance into Competitive Advantage Phil Parbury is Director of Operations at TOMRA Collection Singapore, part of the global TOMRA Group, which pioneers reverse vending and material recovery systems in … Read more The post How to Turn Sustainability from Compliance into Competitive Advantage appeared first on Top Entrepreneurs Podcast | Enterprise Podcast Network.
2026-02-0310 minTop Entrepreneurs Podcast | Enterprise Podcast NetworkHow to Turn Sustainability from Compliance into Competitive Advantage
Phil Parbury is Director of Operations at TOMRA Collection Singapore, part of the global TOMRA Group, which pioneers reverse vending and material recovery systems in … Read more
The post How to Turn Sustainability from Compliance into Competitive Advantage appeared first on Top Entrepreneurs Podcast | Enterprise Podcast Network.
2026-02-0310 min
Experts of ExperienceThe Trick to Aligning Tech, People & Process for Operational SuccessWhat happens when a fast-growing company completely rethinks how it delivers customer experience — from the inside out? Lacey Peace sits down with Phil Parbury, Service Manager at TOMRA Collection Australia, to unpack one of the most seamless and high-impact digital transformations we’ve seen in CX ops.Phil takes us behind the scenes of a tech overhaul that reduced dozens of disconnected systems to one integrated solution, boosted technician response time by 26%, and achieved a first-time fix rate of over 99% — all while keeping humans at the center of an AI-assisted workforce.Whether you're leading a digita...
2025-08-2749 min