Shows
![[Un]Churned – The No. 1 Podcast for Customer Retention](https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/40344000/40344000-1759325757098-ebbb3cde389fe.jpg)
[Un]Churned – The No. 1 Podcast for Customer RetentionKristi's AI Project, Josh's Wedding & Until Next Time...#updateai #customersuccess #saas #business Welcome back to Unchurned! In this special episode, hosts Josh Schachter and Kristi Faltorusso gather for one last on-air session before a well-deserved summer break—and just before Josh’s London wedding celebration! They also dive into Kristi's AI learning journey—breaking down how she’s gone all-in on micro-learning, prompt engineering, and building real tools with zero engineering background. Listen as she and Josh discuss the importance of actually using AI, not just reading about it, the potential risks of ignoring these skills, and why inve...
2025-06-1824 min
The Customer Success ChannelKristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CSIn this episode, our host Anika Zubair chats with the inspiring Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.When establishing their CS team, many organizations start with a reactive business strategy, responding to unanticipated issues only after it occurs. Shifting the mindset to a proactive strategy can enable the team to anticipate those issues, therefore eliminating the problems before they appear. So, how do you make that shift from firefighting churn to a lean and mean proactive CS...
2021-03-1039 min