Shows
Qualitycast NorthFrom Tiny Acorns - The Amazing Origin Story of BC’s Physician Quality Program featuring Dr. Curt SmecherBritish Columbia’s Physician Quality Improvement (PQI) program celebrates its 8th birthday this year. Since inception, this program has produced amazing improvement work some of which we’ve showcased on this podcast. PQI has also generated a culture shift towards quality amongst the physician community throughout the province. Our special guest today is Dr. Curt Smecher, aka “Papa QI”, the person responsible for PQIs original vision and first training cohort. In this episode, we talk to Curt about PQI’s humble beginnings, the progress and impact of the program to date and its exciting next phase. We also hear how redefining...2025-05-0932 min
Qualitycast NorthThe Good and Wise Lead QI Lives. Special "Mic-Swap" Episode with Guest Host Dr. Gurpreet Narang and featuring Dr. Shyr ChuiIn this special “mic swap” episode, Lee Cameron and guest co-host Dr. Gurpreet Narang turn the tables on our regular co-host Shyr Chui to ask him about his journey into QI, some of his current projects and memorable highlights from over 20 years of QI work. Amongst other things, we touch on Whole System Quality, building strong QI teams, artificial intelligence and what gets him out of bed every morning.
Links:
IHI White paper on Whole System Quality (Juran’s Quality Trilogy)
Qualitystream North
2025-04-2536 min
Qualitycast NorthImproving Access to Emergency Care for West Coast Indigenous Communities featuring Dr. Jim ChristensonToday’s guest is a giant and well-respected figure in British Columbian Emergency Medicine. In addition to his many research and quality improvement projects, Dr. Jim Christenson helped create the British Columbia Emergency Medicine Network improving the quality of emergency care across the province. But far from slowing down in retirement, he’s continued pioneering work, turning his attention to the rural, indigenous communities on the west coast of Vancouver Island. In this insightful and moving interview Dr. Christenson talks about the current state of healthcare in these remote communities, the challenges of addressing inequity, his personal motivation for this work...2025-03-3156 min
Qualitycast NorthContinuing Medicine at the Edge featuring Dr. Ray MarkhamIn the second part of our interview with Northern Rural Family Physician, Dr. Ray Markham, we discuss some of his leadership work supporting rural communities across the province through the Rural Coordination Centre of BC. We discuss how to build a provincial support network and how the constraints of geography and remoteness can be turned to advantage by fueling innovation to improve care “at the edge”.
Links:
Partnership Pentagram
RCCbc
2025-03-0722 minQualitycast NorthNorthern BC Canucks visit the IHI Forum featuring Dr. Kalah Blackstock, Dr. Darren Jakubec, Dr. Christin Fabriel-Leclerc, Dr. Ian Schokking and Dr. Omesh SyalEach year, the Institute of Healthcare Improvement holds its annual forum in December. Over 4 days, between 3 to 4 thousand healthcare quality improvers from across the world join together for a packed program of workshops, QI project reports, improvement science education and keynote lectures from renown speakers. This year, a large contingent of Canadians made the trip including some from Northern British Columbia so we decided to bring these Northern Physicians together for a fun panel discussion about their experiences and what they learned from this year’s forum. This is the recording of that discussion moderated by our regular Qualitycast North ho...2025-02-1534 minQualitycast NorthMedicine at the edge featuring Dr. Ray MarkhamIf you’re ever tempted to think medicine is practised the same everywhere in British Columbia, think again. Small rural communities present specific challenges to healthcare delivery due to their size and location, no more so than in the North where we also have long, snowy winters to contend with. That’s not to say that rural care can’t be high quality care. Providing valuable insights into rural family practice is today’s guest Dr. Ray Markham. This interview was so good we split it into two separate episodes. In this first part, Ray talks about his rural, generalist practice...2025-01-2529 min
Qualitycast NorthA beer a day doesn't keep the doctor away featuring Dr. Damian FayWe’re returning to Northeast BC today and the subject might make some listeners squirm a little in their seats. We talk to Dr. Damian Fay, a rural GP and sexual health practitioner based in Hudson’s Hope about his QI work improving his vasectomy service. We talk about the challenges patients experience in accessing care in the North before the conversation takes a lighthearted turn towards the pros and cons of living and working in the north, craft beer and a novel way to get your triathlon track times down. 2025-01-0321 minQualitycast NorthFinding purpose in Quality Improvement featuring Dr. Daisy Dulay.We’ve showcased a lot of excellent physician-led quality improvement work on this podcast with its corresponding positive impact on patient care. But what is the effect of doing this work on the physicians themselves? Talking about the benefits of doing QI on her day-to-day work, life and career is today’s guest Dr. Daisy Dulay, a cardiologist based in Victoria, BC. In this episode we discuss career paths, purpose, rediscovering joy in our work and “slow medicine”.
Links:
Northern Health PQI
Spreading Quality Improvement | SSC
2024-12-1322 min
Qualitycast NorthWhat Matters to You? Maternity Nurses in Smithers BC featuring Dr. Kate Niethammer.Recruitment and retention of front-line staff is a major challenge across healthcare systems globally right now, and no more so than in small, rural communities across Northern British Columbia. Today’s guest Dr. Kate Niethammer, a rural GP and obstetrician based in Smithers, BC, explains how she, using a QI approach and asking what mattered to them, was able to reverse nurse shortages and help re-establish full staffing levels in her unit. In this episode we talk about the benefits of living in the North and the universal power of pizza.
Links:
Institute of Healthcare Improvement (IHI) Fra...2024-11-2229 min
Qualitycast NorthS04E04 What Matters to You? Maternity Nurses in Smithers BC featuring Dr. Kate Niethammer.Recruitment and retention of front-line staff is a major challenge across healthcare systems globally right now, and no more so than in small, rural communities across Northern British Columbia. Today’s guest Dr. Kate Niethammer, a rural GP and obstetrician based in Smithers, BC, explains how she, using a QI approach and asking what mattered to them, was able to reverse nurse shortages and help re-establish full staffing levels in her unit. In this episode we talk about the benefits of living in the North and the universal power of pizza.
Links:
Institute of Healthcare Improvement (IHI) Fram...2024-11-2229 minQualitycast NorthThe Great X-Ray Bake Off – Improving Joy at Work one cookie at a time - featuring James CheesmanWith the current challenges faced by healthcare organizations around the world, maintaining staff morale and Joy in Work is a daunting task. The response of one medical imaging department in Northern British Columbia? Competitive baking! This week we interview James Cheesman, a Medical Radiation Technologist at The University Hospital of Northern British Columbia about “The Great X-Ray Bake Off”. With staff bakers competing for the Grandmaster Baker title and trophy, all other staff tasting and scoring the delicious entries and a resulting improvement in departmental morale and camaraderie, it’s a win-win solution for everyone.
If you enjoyed this e...2024-11-0118 min
Qualitycast NorthPutting Patients at the Centre featuring Kim EggersWhen improving or making changes to the way organizations provide health care, it often seems the last person consulted is the patient themselves. This seemingly perverse order of priority is a lingering throwback to a more historical and paternalistic model of care. One person looking to change this is today’s guest Kim Eggers, the Patient Partner Advisor for Northern Health’s Physician Quality Improvement program. In this episode we learn about Kim’s background, her motivation for patient advocacy and her vision for the co-creation of health care services.
Resources:
Patient Voices Network of British Columb...2024-10-1131 min
Qualitycast NorthSpecial Episode: Northern Health’s new CEO - the first 9 months featuring Ciro PanessaWe’re back for our fourth season with our new co-host, Lee Cameron. Our season opener is a cracker featuring special guest Ciro Panessa, the new CEO of Northern Health. In this episode we talk about Ciro’s journey to CEO, his first 9 months, and Northern Health’s priorities over the next 5 years. We also touch on life on the road and why ultimately, he’s grateful.
Resource links:
Northern Health
Northern Health Physician Quality Improvement
“The First 90 Days” book by Michael D. Watkins
2024-09-2036 minQualitycast NorthDeanna reflects on her favorite 3 episodes from the last 3 seasons of Qualitycast NorthIt’s our Season 3 finale and a special episode tinged with a little sadness as it’s our Producer and Co-host Deanna’s last episode with QCN. This week I turn the tables on Deanna and ask about her experiences on the show and to take us through her favourite interviews from our first three seasons. Which guests did she choose? You’ll have to listen to find out!
Qualitycast North will return in the Autumn with Season 4 and we’re planning a special QI clinic episode in which we answer listeners’ questions on healthcare quality improvement. Where are yo...2024-07-1247 min
Qualitycast NorthMind Space. Building successful skills for wellbeing across British Columbia with Dr. Fiona PetigaraAccording to Statistics Canada, Canada is currently experiencing a huge increase in unmet mental health needs. The prevalence of anxiety, depression and social phobia have jumped since the Covid pandemic. How can our health systems cope with this surge in demand for mental health services when the medical community itself is in crisis with physician shortages and burnout commonplace?
Well, there’s good news in British Columbia. A hugely successful, community-based, mental health service based on in-person and virtual group medical visits is spreading throughout the province. It’s called Mind Space and, in this episode, we interview one...2024-06-2123 minQualitycast NorthIntroducing Ketamine Infusion Therapy for Refractory Depression featuring Dr. Darren JakubecDepression is a common and debilitating mental health condition affecting millions of people worldwide. Despite the availability of various treatment options, a significant proportion of individuals
with depression do not achieve adequate symptom relief. One promising newer treatment is ketamine infusion therapy, but its current availability is relatively limited.
Dr. Darren Jakubec is a GP anesthetist practicing in Smithers, where in addition to supporting surgeries at Bulkley Valley Regional Hospital, he provides pain management, counselling, and runs a dream clinic. Dr. Jakubec saw a unique quality improvement opportunity to use his skills and experience with anesthesia and mental...2024-06-0327 minQualitycast NorthMaintaining Physician Quality and the Provincial College – Featuring Dr. Patrick Rowe, Registrar of the College of Physicians and Surgeons of BC (CPSBC)One of the most important aspects of quality in healthcare is patient safety. We often read or hear media reports of healthcare failures in patient safety, system errors and patients falling between the gaps but there is another piece to patient and public safety which is ensuring that our licensed physicians are safe to practice medicine in the first place. This role usually falls to the Provincial and Territorial Colleges and is a crucial one when it comes to protecting the public. In this episode, we are joined by Dr. Patrick Rowe, who has practiced emergency medicine in Northern BC...2024-05-1124 min
Qualitycast NorthHave you tried turning it off and on again? Healthcare IT systems, interoperability, and quality - featuring Dr. Bill CliffordIn this episode we’re talking about a topic which every practicing clinician seems to have an opinion on, whether good or bad. Healthcare IT systems and electronic medical records or ‘EMR’s. Over the last few decades, we’ve seen a massive expansion in the number and reach of these IT systems into every aspect of medicine and across our entire healthcare infrastructure. And although bringing benefits to the care we provide to patients; a new IT system somehow always seems to receive a mixed reception from front line clinical staff. Here today to talk about healthcare IT and EMRs, our...2024-04-1928 minQualitycast NorthSend in the drones! Cutting edge rural medicine featuring Dr. John Pawlovich and Sandy LeeDrones, which are basically autonomous flying robots, have a variety of applications from controversial military operations to agriculture, cinematography, and package deliveries. Can this technology support improved healthcare services and healthcare equity in rural locations? Northern British Columbia comprises a vast geographical area the size of France, with a significantly smaller and dispersed population. Road links and municipal infrastructure to many of the smaller communities is limited and the harsh Canadian winters compound challenges to living during 6 months of the year. These challenges especially impact remote Indigenous communities, where accessing simple diagnostics or a pharmacy is greatly limited. These obstacles...2024-03-2831 minQualitycast NorthWhile your doctor’s caring for you, who’s caring for your Doctor? - Avoiding physician burn out – featuring Dr. Ingrid CosioToday, the practice of modern medicine has changed and is now far more intense, complex and demanding of physicians than ever before. It may not come as
a surprise to find, therefore, that physicians are now burning out at an ever increasing rate. The issue is one that often remains hidden or unrecognized but has implications for the resilience and sustainability of our healthcare system.
On todays episode we’re talking about Physician wellness and burnout, and the inspirational work local physicians are engaging in to tackle this growing issue. Dr. Ingrid Cosio is a family physician who has...2024-03-0128 minQualitycast NorthWhy better medicine for Indigenous peoples is better medicine for all. Featuring Dr. Todd Alec and Dr. Sheona Mitchell-FosterIt is well established that Indigenous peoples accessing the health system are subject to harm, and a lower quality of care. Many healthcare organizations are acknowledging this truth and making commitments to address systemic anti-Indigenous racism and improve cultural safety within the healthcare system. In this episode, we’re hearing from Northern Healths collaborative medical leads for Indigenous Health Drs Todd Alec and Sheona Mitchell-Foster. Dr. Alec is an Indigenous physician originally from Nak'azdli Whut'en, Beaver Clan. He currently practices family medicine with Carrier Sekani Family Services, located on the traditional territories of the Lheidli T’enneh (colonially known as Prin...2024-02-0935 minQualitycast NorthPlaying hide and seek with the appendix, featuring Carly Phinney and Karina HansenWe're back with our 3rd season of Qualitycast North, with a great episode on improvement in the Ultrasound department.
Ultrasound departments everywhere have never been busier and patients with complaints involving all parts of the body visit the department every day.
Ultrasound is the first line choice for visualization of the appendix when diagnosing possible appendicitis in children, young adults and pregnant women. When the appendix is not visualized on ultrasound, the patient may be scheduled for a CT which introduces additional radiation and may delay diagnosis and therefore delay treatment. At the University Hospital of Northern BC (U...2024-01-1932 minQualitycast NorthIs it a true penicillin allergy? How penicillin allergy de-labelling is making care safer and more effective – featuring Dr. Tiffany WongApproximately 10% of the population (which translates to around 500,000 people in BC) believes they have a penicillin allergy and are labelled as such in their patient records, but in reality, more that 90% of these patients do not have a true penicillin allergy. These false penicillin allergy labels can have serious consequences to both individual patients and the system; a false allergy label can lead to the use of an alternative antibiotic, which may have increased side effects, increased costs, and can lead to antibiotic resistance. Proactively ‘de-labelling’ patients that have an inaccurate penicillin allergy label can help avoid these risks. Dr. Tiffa...2023-06-3024 minQualitycast NorthSupporting our physicians ongoing passion for quality improvement through the PQI provincial alumni strategy – Featuring Dr. Lawrence Yang and Dr. Hussein Kanji (available June 2, 2023)In this episode, we are featuring the Physician Quality Improvement (PQI) program’s provincial alumni co-leads, Dr. Lawrence Yang and Dr. Hussein Kanji. Dr. Yang practices in a ‘family-family’ practice alongside his wife and brothers, providing cradle-to-grave care in Surrey, BC. Dr. Kanji is a critical care physician that works primarily in the ICU at Vancouver General Hospital and is passionate about developing the ECMO (extracorporeal membrane oxygenation) programming there. Both Drs Yang and Kanji came to the PQI program though a need to solve their own frustrations with the healthcare system. After graduating from their respective level 3 PQI cohorts (which...2023-06-0242 minQualitycast NorthSafe and supportive opioid prescribing for chronic pain – featuring Dr. Shannon DouglasDr. Shannon Douglas grew up in the Omineca area of Northern BC and has been dog sledding in the Fort St James area since her youth. She now practices medicine in the same region and is the Medical Director for the Lakes Omineca region and loves the diversity of patients she cares for everyday. This region includes Vanderhoof, Fraser Lake, Fort St. James, Burns Lake, Southside and Granisle. Chronic pain is a debilitating, complex condition that effects >60,000 people within the Northern Health region, and many patients use opioids to manage their pain. In 2016-2017 it became apparent that that opioid...2023-05-1232 minQualitycast NorthMaintaining quality medical education in the Northern Medical Program – featuring Dr. Paul WinwoodThe Northern Medical Program (NMP) is an inspiring Northern success story based on community action. The NMP is a unique medical undergraduate program that educates future doctors with a focus on rural health. Dr. Paul Winwood is the current Regional Associate Dean of the program, a position he has had for over 10 years. Originally from the United Kingdom, Dr. Winwood settled in Prince George to practice gastroenterology, academic medicine, and provide leadership to the NMP. He loves the community here and especially enjoys spending time outdoors with his family, skiing in the winter and boating in the summer. In this e...2023-04-2029 minQualitycast NorthVirtual follow-up for emergency room visits and how to publish your quality improvement work - featuring Dr. Diala El-Zammar and Dr. Raj JohalIn this episode, Qualitycast North is leaving the snowy North (yes we still have snow in March) and heading South to showcase some of the excellent Quality Improvement work being done by 2 physicians in the Fraser Valley area; Dr. Diala El-Zammar and Dr. Raj Johal. Dr. El-Zammar and her family came to Surrey, BC, Canada from Lebanon when she was 9. A self-described ‘nerd’, her love of sciences led her to medicine, and she now practices in the Emergency Department at Chilliwack General Hospital. Dr. Johal also grew up in Surrey and was influenced to pursue medicine by his parents who worked...2023-03-3035 minQualitycast NorthImplementing a collaborative maternity model in Dawson Creek, BC- featuring Dr. Magda Du PlessisDr. Magda Du Plessis is passionate about maternal care, providing the best patient care possible, and quality improvement. She is part of the multidisciplinary team at the Chickadee Maternity Collaborative in Dawson Creek, BC, that includes other physicians, nurses, midwives, pharmacists, and administrative staff. Dr. Du Plessis led the team through a quality improvement project that aimed to have 100% of eligible pregnant patients in the South Peace registered with the Chickadee Maternity Collaborative, to ensure comprehensive, wrap-around care, while also seeking to decrease the rate of caesarean sections and patient safety events. With support from a physician quality improvement coach...2023-03-1021 minQualitycast NorthAddressing implicit biases through reflective practice to improve cultural safety and humility- featuring Dr. Danette DawkinGrowing up, Dr. Danette Dawkin didn’t initially see herself pursuing medicine, but after receiving a pamphlet for UBCs rural medicine program, she was inspired to apply, and is now a family physician that has provided services in many rural and Indigenous communities across the North. Implicit biases are unconscious assumptions that can affect how patients are treated based on characteristics such as race, gender, weight, drug-use, and marital status. Dr. Dawkin recently developed a reflective-practice based course to improve cultural safety in healthcare services in the Northeast community of Chetwynd, BC. She brought together an interdisciplinary, dynamic team to le...2023-02-1620 minQualitycast NorthLeadership for healthcare quality - featuring Cathy Ulrich, CEO of Northern HealthHave you ever wondered what the CEO of a large, complex, healthcare organization does, or how leadership and governance supports quality care? In this episode of Qualitycast North we further explore the relationship between quality and healthcare leadership through a conversation with the longest serving Health Authority CEO in recent provincial (BC) history, the current CEO of Northern Health, Cathy Ulrich. Cathy shares her journey through her early career in rural nursing, to rural operational leadership, to strategic leadership. Cathy also discusses her love of gardening, her appreciation for the people within our organization and the people we serve and...2023-01-2727 minQualitycast NorthImproving cultural safety and humility; the role of medical leadership - featuring Dr. Helene SmithDr. Helene Smith is a Family Practitioner based in Quesnel BC, and also the Chair of the Northern Health Medical Advisory Committee, also referred to as NH-MAC. Originally from South Africa, she found her niche in rural family practice, and eventually became more involved in leadership roles.
Since late 2020, provincial healthcare has been making efforts to improve cultural safety for Indigenous patients and healthcare workers. In this episode, we explore the relationship between medical leadership, cultural safety and humility, and quality. Dr. Smith shares her vision for cultural safety and the commitment that medical leaders have made to...2023-01-0534 minQualitycast NorthBringing advanced cardiovascular life support recertification training to the Stikine Health Centre - Featuring Dr. Breanne AbbottDr. Breanne Abbott is a primary care physician at the Stikine Health Centre, which is located on the traditional territory of the Tahltan Nation, in the community of Dease Lake. The Stikine Health Center is one of Northern Health’s most remote clinics and services an area the size of France, with the closest critical care facility nearly 600 kilometers away. Dr. Abbott first visited the area as a medical student and was amazed by the opportunities for recreation, the natural beauty, and the friendly community. After completing medical school and returning to Dease Lake to practice, she now shares the ex...2022-12-0921 minQualitycast NorthBringing advanced cardiovascular life support recertification training to the Stikine Health Centre - Featuring Dr. Breanne AbbottDr. Breanne Abbott is a primary care physician at the Stikine Health Centre, which is located on the traditional territory of the Tahltan Nation, in the community of Dease Lake. The Stikine Health Center is one of Northern Health’s most remote clinics and services an area the size of France, with the closest critical care facility nearly 600 kilometers away. Dr. Abbott first visited the area as a medical student and was amazed by the opportunities for recreation, the natural beauty, and the friendly community. After completing medical school and returning to Dease Lake to practice, she now shares the ex...2022-12-0921 minQualitycast North1: Development of an intubation checklist for Emergency physicians- featuring Dr. Herman JohalQualitycast North is thrilled to kick off its second season by featuring Dr. Herman Johal, and his quality improvement work on creating an intubation checklist for the emergency department physicians at the University Hospital of Northern BC (UHNBC), located in Prince George, BC, Canada.
Dr. Johal is an emergency medicine physician practicing at the emergency department at UHNBC. He spent his childhood in Prince George, and after attending medical school, returned full circle to serve the community he grew up in. He credits the amazing healthcare team and collaborative environment of the UHNBC emergency department for creating an...2022-11-1729 minQualitycast NorthSeason 1 Recap and season 2 teaserDr. Chui and Deanna reflect on the first season of Qualitycast North, discussing their favorite moments and most popular episodes, and providing some insights into some of the exciting quality improvement work that will be featured in season 2.2022-11-1410 minQualitycast NorthChasing the sharper image - improving image quality in the MRI department at UHNBC in Prince George, BC. featuring Dr. Shyr ChuiMagnetic resonance imaging (MRI) is a medical imaging technique used to create detailed images of organs and tissues inside the body. During an MRI scan, the patient must lie completely still in a confined space , which can be anxiety inducing, leading to fidgeting and movement. Any movement during the scan will result in lower quality images, which may require a repeat scan which is not only expensive, but is inconvenient for patients and contributes to longer wait times. Dr. Shyr Chui, a radiologist and the usual host of Qualitycast North, moves to the other side of the interview table to...2022-05-1231 minQualitycast NorthAcing the A1C; improving management of diabetes at the Northern Roots Primary Care Clinic in Smithers, BC - featuring Dr. Kalah BlackstockOriginally from rural Saskatchewan, Dr. Kalah Blackstock now practices medicine and is raising her young family in Smithers BC, a place she describes as a fun place to live and a supportive community for raising kids, where she loves the ‘mild’ winters. Dr. Blackstock and her team at the Northern Roots Primary Care Clinic recently sought to improve care for diabetic patients and prevent downstream complications and empower self management by focusing on increasing physical exams and frequency of the hemoglobin A1C blood test (which measures average blood sugars over several months). Their goal was to ensure 75% of diabetic pati...2022-04-2223 min
Excellence In Healthcare Podcast166: The Journey of the Healthcare QualityCast with Jarvis Gray, Part 3Send us a textWelcome to the third and final installment of The Healthcare QualityCast, featuring Jarvis Gray. we truly hope that you've enjoyed each of these conversations reflecting on the journey with the podcast, as well as the journey that Jarvis has been on for the past few years. As Jarvis goes through a transition in launching his new show, we invite you all to stay connected and continue all of your incredible efforts to make healthcare a safer, more accessible, and more affordable industry serving the communities that we love and live in.Connect with Jarvis...2022-04-191h 03
The Healthcare QualityCastThe Journey of the Healthcare QualityCast with Jarvis Gray, Part 3Welcome to the third and final installment of The Healthcare QualityCast, featuring Jarvis Gray. we truly hope that you've enjoyed each of these conversations reflecting on the journey with the podcast, as well as the journey that Jarvis has been on for the past few years. As Jarvis goes through a transition in launching his new show, we invite you all to stay connected and continue all of your incredible efforts to make healthcare a safer, more accessible, and more affordable industry serving the communities that we love and live in.Connect with Jarvis on LinkedIn2022-04-191h 03Qualitycast NorthEngineering a win-win for everyone. Reducing hospital re-admissions in the Frail and Elderly population at GR Baker Hospital in Quesnel, BC – featuring Dr. Jon FineDr. Jon Fine began his career as a physician in 1976 stationed in Germany with the British Royal Army Medical Corps. He came to Canada and started a family practice in Quesnel in 1981, also creating a geriatric assessment service in 1996, and has since continued to specialize in the care of elderly patients. Dr. Fine has led multiple quality improvement projects aimed at reducing emergency room visits and hospital admissions of elderly patients. He emphasizes that quality healthcare should reflect the values of the patient and their family, and should provide services to ensure that older people can enjoy their lives in...2022-04-0131 min
The Healthcare QualityCastThe Best of the Healthcare QualityCast: Nigel Brown, DBAHello quality people, healthcare leaders and everyone in between!!!Welcome! You’re listening to episode #17 of the healthcare qualitycast and I am your host Jarvis Gray with the quality coaching company….And I’m proud to introduce you all to today’s guest, Mr. Nigel Brown.Nigel is the Executive Director of Performance Excellence and Process Improvement for the UAB Health System, where he promotes and leads a culture of quality and performance improvement through coaching, mentoring, facilitation and education.Nigel has been recognized for his work in quality and process improvement initiatives through...2022-03-2240 min
Excellence In Healthcare Podcast162: The Best of the Healthcare QualityCast: Nigel Brown, DBASend us a textHello quality people, healthcare leaders and everyone in between!!!Welcome! You’re listening to episode #17 of the healthcare qualitycast and I am your host Jarvis Gray with the quality coaching company….And I’m proud to introduce you all to today’s guest, Mr. Nigel Brown.Nigel is the Executive Director of Performance Excellence and Process Improvement for the UAB Health System, where he promotes and leads a culture of quality and performance improvement through coaching, mentoring, facilitation and education.Nigel has been recognized for his work in quality and process improvement initiatives through many org...2022-03-2240 minQualitycast NorthHumility is the key. Incorporating the patient and family perspective in improving healthcare quality – featuring patient advocate Duane JacksonDuane Jackson is of the Fireweed clan of the Gitanmaax people of Old Hazelton and has lived the majority of his life in Prince Rupert on the Northwest Coast of British Columbia. Duane has been a patient advocate with the Patient Voices Network for over seven years with engagements including cultural safety and humility, at-risk youth, and positive patient partnership. In this episode, Duane describes his advocacy work, the importance of collaboration and shows us his ability to bring people together. Duane shares how embracing humility is the key to engaging in positive change. His vision for quality care is...2022-03-0426 minQualitycast NorthKeeping patients with chronic obstructive pulmonary disease (COPD) out of hospital and in the community revisited – featuring Dr. Denise McLeodDr. Denise McLeod has always had a passion for caring for others. She worked for 12 years as a nurse before pursuing her dream career as a family physician. In her current practice she cares for patients across life’s spectrum, from newborns to palliative care. To better support her patients with chronic obstructive pulmonary disease (COPD), which is the 4th leading cause of death in Canada, Dr. McLeod started group medical visits, with the goal of improving self management to avoid emergency room visits. These innovations not only improved things for her patients, but also inspired other physicians to adopt CO...2022-02-1818 minQualitycast NorthSeeing clearly in the Emergency Department. Raising quality and streamlining visits for patients with eye complaints – featuring Dr. Matthew WahabPrince George physician Dr. Matthew Wahab spent several years as a software developer before eventually deciding to pursue a career in medicine. He now loves going to work everyday in the Emergency Department at UHNBC and greatly appreciates the good personal and professional quality of life practicing in the North provides. In this episode Dr. Wahab shares how quality improvement helped him tackle the annoying problem of a lack of proper visual acuity checks being done on patients with eye complaints. Throughout his project, he and his team were able to improve the percent of completed visual acuity checks from 57...2022-01-2621 minQualitycast NorthMore than just a pretty picture. Getting the right x-rays first time, every time – Featuring Dr. Joe CostaA passion for hockey and sports eventually led Dr. Joe Costa to a career in orthopaedic surgery. Orthopaedic surgeries always require diagnostic images, such as x-rays, but due to variation in ordering pathways, up to 30% of x-rays ordered are not what the surgeon is looking for. This leads to repeated x-rays which are expensive for the healthcare system, and frustrating for patients. In this episode Dr. Costa discusses how he and his team aimed to improve the proportion of appropriate, complete, and necessary diagnostic images for MSK (musculoskeletal) problems from 70 – 90%. He also shares his ‘earth-shattering’ realization that Quality Improvement science and me...2022-01-0721 minQualitycast NorthLong Distance Medicine. Setting up a rural specialist tele-kidney care service from scratch – featuring Dr. Anurag Singh
In this episode we interview Dr. Anurag Singh, nephrologist and Medical Lead for the Northern Health Kidney Care program. Dr. Singh discusses the challenges he and his team face providing a regional kidney-care service across the massive geographical area of Northern BC, and how implementing a new telemedicine service improved care for patients in rural communities. In addition to improving access to care in rural communities, the tele-kidney care project achieved success in increasing the uptake of home dialysis to 22% (making it the highest in the province), and resulted in patients being referred for services earlier in their disease...2021-12-1630 minQualitycast NorthAll bodies are good bodies; Overcoming weight bias in primary care. How understanding a hidden problem can lead to higher quality care – featuring Dr. Omowumi IyaoromiDid you know?
· Both self report and experimental research demonstrate negative stereotypes and attitudes towards obese patients by a range of healthcare providers including inaccurate views that obese patients are lazy, lacking in self discipline, dishonest, unintelligent, annoying, and noncompliant with treatment.
Hebl and Xu (2001) found that providers spend less time in appointments and provide less health education with obese patients compared with thinner patients.
Obese patients are less likely to receive age and gender appropriate cancer screenings and other preventative medicine even after adjustment for lower education, income, and higher burden of illness (Wee et al, 2000; Mitchell et al, 2008)
In thi...2021-11-2516 min
Qualitycast NorthChronic Obstructive Pulmonary Disease (COPD) Group Medical Visits; leveraging patient education to reduce hospital admissions and emergency room visitsDr. Denise Jaworsky, an internal medicine specialist practicing in Terrace BC, details her experiences helping patients with Chronic Obstructive Pulmonary Disease (COPD) better understand and manage their condition by implementing an interprofessional team group visit approach in the community. She also shares how an unlucky day on the ski hill led to a career in medicine, discusses the importance of equity to healthcare quality, and reflects on the importance of community. 2021-11-0323 min
The Healthcare QualityCastRekha Voruganti MBOE, LSSBB Sr. Quality Improvement Services CoordinatorRekha Voruganti currently serves as the Sr. Quality Improvement Services Coordinator at Nationwide Children’s Hospital. Hailing from Columbus, Ohio born, she and her son are born and bred buckeyes!By training, Rekha holds a Bachelor of Science in Evolution and Human Ecology, and Masters of Business Operational Excellence, both from THE Ohio State University. She is also a certified Lean Six Sigma Black Belt and truly finds joy in helping staff and teams connect back to their purpose through problem-solving and collaboration.Here in Episode #113 Rekha starts our show with encouragement for us to be...2021-04-131h 05
The Healthcare QualityCastRaghavi Dhamodharan, MBA, LSSBB Head Of Quality ManagementRaghivi is a passionate Healthcare Quality and patient safety professional with work experience of around 14 years, out of which 8 years in hospital quality and patient safety. Raghivi believes deeply in leadership values, and produced appreciable results with help of systematic planning and teamwork aligning with key strategies across her organization.By training, Raghavi has earned her Bachelor of Psychology, and Masters of Business Administration; and holds additional certifications as a Lean Six Sigma Black Belt from ASQ, credentials in ISO 9001:2015 Quality and Risk management practices, clinical audit training by the National Accreditation Board for Hospitals and Healthcare...2021-04-061h 11
The Healthcare QualityCastStacy Melvin, MBA, LSSGB, PMP VP of Project Management & Process ImprovementStacy Melvin brings nearly 20 years of leadership experience to the podcast, having served in both operations and corporate executive roles at the largest academic, non-profit, health system in the Gulf South.Stacy has built high-performance teams and led complex organizational change and holds her MBA, PMP, Lean Green Belt, and AIM change management certification. Stacy is currently the VP of the Project Management Office with responsibility for 40 strategic program and process improvement managers working to make her health care better, safer, and more affordable. Stacy also serves as an Adjunct Instructor for Loyola University in New Orleans...2021-03-3055 min
The Healthcare QualityCastDr. Eric S. Weaver, FACHE, FACMPE, FHIMSS Executive Director, ACLCDr. Eric S. Weaver is nationally recognized for his work in primary care transformation and value-based care. He is the Executive Director of the Accountable Care Learning Collaborative, a nonprofit organization established by former HHS Secretary Mike Leavitt and former CMS Administrator Dr. Mark McClellan to accelerate the value-based care readiness of healthcare organizations. Eric has an extensive executive leadership track record with physician-led ACOs and risk-bearing entities. He previously held the role of corporate vice president for Innovista Health Solutions, a population health management services organization, and oversaw enterprise capital investment strategy and technology adoption. Eric was...2021-03-231h 01
The Healthcare QualityCastChris Recinos, PhD, RN, FNP-BC, NEA-BC Nurse Executive, Entrepreneur, Podcast Host, Mental Health AdvocateDr. Chris Recinos is the CEO and founder of Nurse Leader Network, and Tikidas an educational platform for nurses. She is also the creator of the mental health app for teens, Hello, Harmony.Her former roles include Chief Nurse Executive for Kaiser Permanente South Bay Medical Center, Deputy Nurse Executive for the Veterans Administration, and a variety of academic, nurse practitioner, and registered nurse roles. In her spare time, she can be found advocating for suicide prevention policiesHere in episode #109, Chris starts our show with an important message and reminder that YOU MATTER. Chris...2021-03-1644 min
The Healthcare QualityCastAlejandro Badia, MD, FACS OrthoNOW Founder and Chief Medical OfficerAlejandro Badia, MD, FACS is a hand and upper extremity surgeon at Badia Hand to Shoulder Center in Doral, Florida. Dr. Badia studied physiology at Cornell University and obtained his medical degree at NYU, where he also trained in orthopedics. A hand fellowship at Alleghany General Hospital in Pittsburgh was followed by an AO trauma fellowship in Freiburg, Germany.He runs an active international hand fellowship, serves on the editorial board of two hand journals, and previously organized a yearly Miami meeting for surgeons /therapists devoted to upper limb arthroscopy and arthroplasty. This international meeting was held...2021-03-091h 03
The Healthcare QualityCastLori Armstrong DNP, RN, NEA-BC CEO & Chief Clinical OfficerDr. Lori Armstrong, DNP, RN NEA-BC, the CEO and Chief Clinical Officer at Inspire Nurse Leaders, specializes in educating and growing nurse and healthcare leaders to become their best enabling them to achieve great outcomes for themselves, their patients, and teams.For over 25 years, Dr. Armstrong has held executive level and senior leadership roles at top hospitals including Kaiser Permanente, New York-Presbyterian/Morgan Stanley Children’s Hospital, and Stanford Children’s.Academically, Lori earned her Doctor of Nursing Practice - Executive Leadership at Drexel University and is a graduate of Harvard’s Executive Leadership Program. Lori s...2021-03-021h 05
The Healthcare QualityCastBonnie Barnes, CEO at The DAISY Foundation & Stuart Downs, DNP, RN, CENP, CPHQBonnie (Baruch) Barnes, FAAN Co-founder, CEO at The DAISY FoundationBonnie Barnes was retired from a long career in advertising and marketing and was growing wine grapes in Sonoma Valley when her step-son Patrick died.You’ll soon hear her story of how she and her husband Mark turned their attention to the profession of nursing and created The DAISY Foundation.Stuart Downs, DNP, RN, CENP, CPHQ, NEA-BC, FAONL, FACHE Chief Operating OfficerDr. Stuart Downs is the Chief Operating Officer of WellStar Atlanta Medical Center. In collaboration with an integrated sy...2021-02-2359 min
Nurse Leader NetworkMaster Quality Improvement using LEAN and Six Sigma with Jarvis Gray#26 Do you really understand what YOU can do to improve quality at your organization? What are the actual steps for a robust quality management system in healthcare? How do you implement it and how do you get others onboard? In this episode we are joined by the phenomenal Jarvis Gray, CEO/Founder of the Quality Coaching Company and host of The Healthcare QualityCast to discuss the step-by-step process for implementing an outcome-driven quality management program. We also examine some of the most common mistakes organizations make in regards to QI and how informal leaders and even students can become...2021-02-1840 min
The Healthcare QualityCastCharlene Hope, PharmD, MS, CPPS Chief Pharmacy Quality and Safety OfficerDr. Charlene Hope is the Chief Pharmacy Quality and Medication Safety Officer at the University of Chicago Medicine.Dr. Hope is formally trained in Healthcare Quality and Patient Safety, achieving a Master’s degree from Northwestern University, and is a Certified Professional in Patient Safety.Over the course of her career, she has focused on developing effective implementation strategies of patient safety and quality improvement initiatives. She led a system-wide initiative focused on the implementation of anticoagulation national patient safety goals within hospitals across the United States. Dr. Hope has worked with interprofessional teams to su...2021-02-161h 08
Excellence In Healthcare Podcast107: Charlene Hope, PharmD, MS, CPPS Chief Pharmacy Quality and Safety OfficerSend us a textDr. Charlene Hope is the Chief Pharmacy Quality and Medication Safety Officer at the University of Chicago Medicine.Dr. Hope is formally trained in Healthcare Quality and Patient Safety, achieving a Master’s degree from Northwestern University, and is a Certified Professional in Patient Safety.Over the course of her career, she has focused on developing effective implementation strategies of patient safety and quality improvement initiatives. She led a system-wide initiative focused on the implementation of anticoagulation national patient safety goals within hospitals across the United States. Dr. Hope has worked with interprofessional teams to...2021-02-161h 08
The Healthcare QualityCastShernette Kydd, PhD, MBA, CLSSMBB, CPHQ, LBC Asst. Vice President, System EffectivenessDr. Shernette Kydd is a certified Lean Sensei, Six Sigma Black belt, and Lean Six Sigma Master Black belt with over 20 years of experience in operational excellence, which started with Green Belt and Black belt certification at General Electric.Currently she serves as the Assistant Vice President of System Effectiveness at Cook Children's Healthcare System (CCHCS) in Fort Worth, TX, and supports 8,000+ employees in the areas of Process Improvement, Operational Excellence and Healthcare Innovation.Shernette is also an Adjunct Professor in the Industrial, Manufacturing & Systems Engineering Department at the University of Texas at Arlington (UTA...2021-02-091h 06
Excellence In Healthcare Podcast106: Shernette Kydd, PhD, MBA, CLSSMBB, CPHQ, LBC Asst. Vice President, System EffectivenessSend us a textDr. Shernette Kydd is a certified Lean Sensei, Six Sigma Black belt, and Lean Six Sigma Master Black belt with over 20 years of experience in operational excellence, which started with Green Belt and Black belt certification at General Electric.Currently she serves as the Assistant Vice President of System Effectiveness at Cook Children's Healthcare System (CCHCS) in Fort Worth, TX, and supports 8,000+ employees in the areas of Process Improvement, Operational Excellence and Healthcare Innovation.Shernette is also an Adjunct Professor in the Industrial, Manufacturing & Systems Engineering Department at the University of Texas at Arlington...2021-02-091h 06
Excellence In Healthcare Podcast105: Henry Ruberte, FACHE President / CEOSend us a textHenry joined the ARMY after graduating from college and was fortunate to be assigned to Walter Reed Army Medical Center in Washington, DC. This is when he decided to grow as a Hospital Executive. His military experience took him also to Brook Army Medical Center in San Antonio, TX, and Dwight Eisenhower Medical Center in Augusta, GA.He completed his Master’s degree in health services administration and moved to Houston Texas where he began his healthcare career as Manager of Operations of Kelsey Seybold Clinics.He was later recruited as Director of Patient Se...2021-02-021h 12
The Healthcare QualityCastHenry Ruberte, FACHE President / CEOHenry joined the ARMY after graduating from college and was fortunate to be assigned to Walter Reed Army Medical Center in Washington, DC. This is when he decided to grow as a Hospital Executive. His military experience took him also to Brook Army Medical Center in San Antonio, TX, and Dwight Eisenhower Medical Center in Augusta, GA.He completed his Master’s degree in health services administration and moved to Houston Texas where he began his healthcare career as Manager of Operations of Kelsey Seybold Clinics.He was later recruited as Director of Patient Services at...2021-02-021h 12
The Healthcare QualityCastPaul Hoover Jr., MBA, FACHE Senior VP, Chief Strategy OfficerPaul is the Network Senior Vice President of Strategic Development for Kettering Health Network, a Truven 15 Top Health System comprised of nine hospitals, 12 emergency centers, and more than 120 outpatient locations serving southwest Ohio.In this role, Paul drives growth, development, and alignment of the network’s strategy deployment, while building strong relationships with physicians and developing new services and lines of business by implementing creative improvements to processes.Pau is responsible for the Brain and Spine, Cardiovascular, Oncology, and Orthopedic Service-lines. This spans strategy, new business development, and ancillary operations across KHN. Leveraging 17 years of he...2021-01-261h 06
Excellence In Healthcare Podcast104: Paul Hoover Jr., MBA, FACHE Senior VP, Chief Strategy OfficerSend us a textPaul is the Network Senior Vice President of Strategic Development for Kettering Health Network, a Truven 15 Top Health System comprised of nine hospitals, 12 emergency centers, and more than 120 outpatient locations serving southwest Ohio.In this role, Paul drives growth, development, and alignment of the network’s strategy deployment, while building strong relationships with physicians and developing new services and lines of business by implementing creative improvements to processes.Pau is responsible for the Brain and Spine, Cardiovascular, Oncology, and Orthopedic Service-lines. This spans strategy, new business development, and ancillary operations across KHN. Leveraging 17 years of...2021-01-261h 06
The Healthcare QualityCastLeigh Truss, MBA, MSW, CPHQ Director of Quality and Patient SafetyLeigh is a healthcare executive based in Atlanta, GA. Throughout her almost twenty-year career, she has served as Vice President of Quality, Director of Patient Safety, Accreditation & Risk Management, and Director of Oncology Services/Women’s Imaging in the hospital setting. Leigh has a Master’s Degree in Social Work and spent many years working with adolescents and their families along with serving as a Youth Leader in a church in Texas. She still supports children and their families today. Leigh enjoys leading talks and seminars on anxiety, coping strategies, communication, relationships, leadership & team dynamics.She is the...2021-01-1957 min
Excellence In Healthcare Podcast103: Leigh Truss, MBA, MSW, CPHQ Director of Quality and Patient SafetySend us a textLeigh is a healthcare executive based in Atlanta, GA. Throughout her almost twenty-year career, she has served as Vice President of Quality, Director of Patient Safety, Accreditation & Risk Management, and Director of Oncology Services/Women’s Imaging in the hospital setting. Leigh has a Master’s Degree in Social Work and spent many years working with adolescents and their families along with serving as a Youth Leader in a church in Texas. She still supports children and their families today. Leigh enjoys leading talks and seminars on anxiety, coping strategies, communication, relationships, leadership & team dyna...2021-01-1957 min
The Healthcare QualityCastThe Healthcare QualityCast - Updates and 2020 Recap!!!Quality people, I can't believe that we've crossed the century mark with this show.Just taking a few minutes to share some reflections and updates as we start looking towards 200 episodes and beyond.Thank you all for the continued show of support! - Jarvis• Send the show to a colleague: https://anchor.fm/healthcarequalitycast• Connect with Jarvis via LinkedIn: https://www.linkedin.com/in/qualitycoachco/• Leave a Message: https://anchor.fm/healthcarequalitycast • Register for Upcoming LSS-Green Belt Info Session: https://event.webinarjam.com/register/23/6k7o6uv2021-01-1808 min
The Healthcare QualityCastAnanya Datta, PNP-AC/PC, MPH, RN & Cherese Pate, BSN, RN, CLNCAnanya is the CEO & Principal Consultant of Impact Clinical Strategy Consultants which helps Emergency medicine and Urgent Care Centers to improve operations and efficiency. She brings over 10 years of nursing experience to the table.As a nurse practitioner working in the Emergency Department, she loved troubleshooting and solving operational inefficiencies such as throughput and onboarding of advanced practice providers, as a clinician. This is where her desire to serve healthcare organizations was actualized and she continues to work towards moving the needle as a woman in healthcare.Cherese is a former emergency department travel nurse...2021-01-121h 14
Excellence In Healthcare Podcast101: Ananya Datta, PNP-AC/PC, MPH, RN & Cherese Pate, BSN, RN, CLNCSend us a textAnanya is the CEO & Principal Consultant of Impact Clinical Strategy Consultants which helps Emergency medicine and Urgent Care Centers to improve operations and efficiency. She brings over 10 years of nursing experience to the table.As a nurse practitioner working in the Emergency Department, she loved troubleshooting and solving operational inefficiencies such as throughput and onboarding of advanced practice providers, as a clinician. This is where her desire to serve healthcare organizations was actualized and she continues to work towards moving the needle as a woman in healthcare.Cherese is a former emergency department travel...2021-01-121h 14
The Healthcare QualityCastJared Meyers Co-Founder at Augment HealthJared is a Co-Founder at Augment Health, a medical device startup focused on bringing patient dignity to the forefront of healthcare. He's currently studying biomedical engineering at Georgia Tech and has experience in sales, software development, and healthcare robotics. Outside of work, he enjoys soccer, ballroom dance, and fountain pens!Here in Episode #99, Jared starts our show with a Simon Sinek quote highlighting the leader’s role in setting the team up for success.Today he is ‘only’ a student, researcher, and budding entrepreneur but we gain more insight into Jared being a future game-changer lookin...2021-01-0558 min
Excellence In Healthcare Podcast099: Christopher Mensah MBA, BSIE, PMP, SSGB, CPHQ Improvement SpecialistSend us a textChristopher Mensah is an Improvement Specialist with the Wolff Center at UPMC in Pittsburgh, PA. He is passionate about using his expertise and experience to positively impact patient care.Chris holds a BS in Industrial Engineering and an MBA from the University of Pittsburgh. He also is certified as a Six Sigma Green Belt, Project Management Professional, and Certified Professional in Healthcare Quality.Away from work, Chris enjoys reading, baking, listening to podcasts, and playing the tuba, video games, and basketball. He lives with his fiancé Liana and their two cats Luna and John L...2020-12-291h 21
The Healthcare QualityCastChristopher Mensah MBA, BSIE, PMP, SSGB, CPHQ Improvement SpecialistChristopher Mensah is an Improvement Specialist with the Wolff Center at UPMC in Pittsburgh, PA. He is passionate about using his expertise and experience to positively impact patient care.Chris holds a BS in Industrial Engineering and an MBA from the University of Pittsburgh. He also is certified as a Six Sigma Green Belt, Project Management Professional, and Certified Professional in Healthcare Quality.Away from work, Chris enjoys reading, baking, listening to podcasts, and playing the tuba, video games, and basketball. He lives with his fiancé Liana and their two cats Luna and John Lewis.2020-12-291h 21
Excellence In Healthcare Podcast098: Thomas West LSSMBB, CMQ/OE Improvement Nerd & PodcasterSend us a textAfter years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they weren't having fun and there was no passion.By committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level. As Tom puts it, "...2020-12-221h 28
The Healthcare QualityCastThomas West LSSMBB, CMQ/OE Improvement Nerd & PodcasterAfter years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they weren't having fun and there was no passion.By committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level. As Tom puts it, "change is a...2020-12-221h 28
The Healthcare QualityCastKat Roberts, BSN, RN, Caritas CoachKat Roberts, BSN, RN is a thought leader who founded the Integrative Health Department at Wellstar Health System, the first of its kind in the state of Georgia. To lead this movement, Kat completed the Integrative Health Leadership program at Duke University.That, along with her combined experiences as a level one trauma nurse, Reiki practitioner, rural clinic nurse in Zambia, Africa, and Caritas Coach has led to profound insight to creating healing environments for self, team members, and patients. She is passionate in her mission to transform healthcare leading with data, intuition, and heart!!!...2020-12-1558 min
Excellence In Healthcare Podcast097: Kat Roberts, BSN, RN, Caritas CoachSend us a textKat Roberts, BSN, RN is a thought leader who founded the Integrative Health Department at Wellstar Health System, the first of its kind in the state of Georgia. To lead this movement, Kat completed the Integrative Health Leadership program at Duke University.That, along with her combined experiences as a level one trauma nurse, Reiki practitioner, rural clinic nurse in Zambia, Africa, and Caritas Coach has led to profound insight to creating healing environments for self, team members, and patients. She is passionate in her mission to transform healthcare leading with data, intuition, and...2020-12-1558 min
The Healthcare QualityCastMarisa Farabaugh, BSIE, MBA SVP and Chief Supply Chain OfficerMarisa is the Senior Vice President and Chief Supply Chain Officer for AdventHealth. In this role, she is responsible for all aspects of supply chain within the system, including contracting, field operations, data and analytics, value analysis, affiliates program, corporate pharmacy and RxPlus, and corporate construction management.Farabaugh recently joined AdventHealth and started in July of 2019. Prior to this transition, Farabaugh held several roles within healthcare supply chain, most recently as the Chief Supply Chain Officer for Wake Forest Baptist Medical Center in Winston-Salem, NC. During her time at Wake Forest, she also served as Head of...2020-12-0854 min
Excellence In Healthcare Podcast095: Andrea Lowe, MHA, PA-C Dir of Employer Strategy / D.E.I. Business PartnerSend us a textAndrea Lowe is AAPA’s Director of Employer Strategy and has recently taken on the role to lead AAPA’s Diversity, Equity and Inclusion initiatives.She graduated from Pace University – Lenox Hill Physician Assistant program in 2001 and obtained her MHA in 2007. Andrea also has a graduate certificate in Health Care Quality from George Washington University and will be completing her MBA from George Washington University this year. She also holds a certification in Diversity and Inclusion from Cornell University.She has more than 20 years of experience as an Emergency Medicine Physician Assistant along with nearly...2020-12-0155 min
The Healthcare QualityCastAndrea Lowe, MHA, PA-C Director of Employer Strategy / Diversity, Equity & Inclusion Business PartnerAndrea Lowe is AAPA’s Director of Employer Strategy and has recently taken on the role to lead AAPA’s Diversity, Equity and Inclusion initiatives.She graduated from Pace University – Lenox Hill Physician Assistant program in 2001 and obtained her MHA in 2007. Andrea also has a graduate certificate in Health Care Quality from George Washington University and will be completing her MBA from George Washington University this year. She also holds a certification in Diversity and Inclusion from Cornell University.She has more than 20 years of experience as an Emergency Medicine Physician Assistant along with nearly 10 years...2020-12-0155 min
Excellence In Healthcare Podcast094: Katie Anderson Leadership Coach, Consultant, Speaker, AuthorSend us a textKatie is an internationally recognized leadership coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention.Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. She has deep expertise and experience leading and coaching change in a variety of industries and is highly regarded among experts in the lean leadership space. In 2015 Katie and her family moved to Tokyo for an 18-month experience in Japan. What began as a...2020-11-2453 min
The Healthcare QualityCastKatie Anderson Leadership Coach, Consultant, Speaker, AuthorKatie is an internationally recognized leadership coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention.Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. She has deep expertise and experience leading and coaching change in a variety of industries and is highly regarded among experts in the lean leadership space. In 2015 Katie and her family moved to Tokyo for an 18-month experience in Japan. What began as a connection...2020-11-2453 min
The Healthcare QualityCastMike Hodges, MA, CHSS Healthcare Security LeaderMike is the Director of Public Safety at Piedmont Athens Regional Hospital in Athens, Georgia. In Mike’s over 18 years of experience, he has been a pioneer in proactive security solutions including leading the development of a collaborative workplace violence prevention program that has reduced incidents of workplace violence by over 50% at his facility.Prior to healthcare, Mike was a member of the U.S. Army where his service included a response to Hurricane Katrina and combat tours in both Iraq and Afghanistan. Mike has published numerous articles related to violence prevention and officer training, he currently ma...2020-11-171h 02
The Healthcare QualityCastJoin in on a Live Recording of the Healthcare QualityCast (Thur Nov 19, 2020)• Registration Link: https://theqiacademy.mykajabi.com/pl/232900• Connect with Ananya Datta (LinkedIn): https://www.linkedin.com/in/ananyadattaedconsultant/• Connection with Cherese Pate (LinkedIn): https://www.linkedin.com/in/cherese-pate-rn-bsn-emergency-department-improvement-specialist-73b962129/ --- Send in a voice message: https://anchor.fm/healthcarequalitycast/message2020-11-1600 min
The Healthcare QualityCastAndrew Kopolow, MPA, MSW, CPHQ, PMP, CSSBB Associate Director, Operational ExcellenceAndrew draws on close to 20 years of experience in healthcare with roles ranging from direct practice clinician to Director of Quality Management. He is currently a process improvement consultant with UnitedHealthcare’s corporate quality team and an adjunct instructor within United’s Operational Excellence program. Andrew is a member of the faculty at Thomas Jefferson University’s College of Population Health and teaches graduate courses in Healthcare Quality and Patient Safety.Previously, he was an Adjunct Professor at the University of Phoenix where he taught courses in Healthcare Quality Management and Outcomes Analysis (2011-2017). He served on the Bo...2020-11-101h 03
The Healthcare QualityCastJonathan McLean, BA Healthcare Employee Retention ConsultantJonathan Mclean is an accomplished Healthcare Employee Retention Consultant and a serial entrepreneur. Jonathan has worked in Healthcare Recruitment for 5+ years and has billed over three million dollars in net sales.Jonathan has an extensive background in partnering with healthcare teams, developing organizations, and hiring talent. He is experienced with sales and retention and understands how to build revenue while retaining great employees. Jonathan is a strategic and innovative thinker that can accomplish results in half the time without sacrificing any due diligence.Three words that describe Jonathan are Focus, Determined, and Relentless....2020-11-031h 13
The Healthcare QualityCastLauren Cooper, MSHS, CSSBB, PMP Assoc Dir, Performance ImprovementLauren Cooper is the associate director of performance improvement at Wake Forest Baptist Health in Winton-Salem, NC.In this role, she leads a team of 6 six sigma green belts and black belts who lead system-wide quality improvement projects, train associates in quality improvement tools, and partner with their patient safety team to analyze and improve systems after serious safety events.Outside of work, Lauren enjoys cooking, cake decorating and is beginning to explore cookie decorating. These skills come in handy since she’s currently in the middle of summer birthday season for her two sons, Ch...2020-10-271h 05
The Healthcare QualityCastAndrew S. Gallan, Ph.D. Assistant Professor of Marketing and Director, Center for Services Marketing & ManagementAndrew S. Gallan, Ph.D. is an Assistant Professor of Marketing and Director, Center for Services Marketing & Management, at the College of Business at Florida Atlantic University, Boca Raton, FL. His research interests are in the areas of innovation, design, and patient experience in health care, which explore the transformative potential of services; and, the use of data analytics to uncover insights into innovative new business strategies.Andrew’s collaborations with a variety of health care organizations, including Mayo Clinic Arizona, Advocate Health Care, the Patient, and Family-Centered Care Innovation Center at the University of Pittsburgh Medical Ce...2020-10-131h 04
The Healthcare QualityCastValerie Boleman, BSIE, CLSSBB AVP, Process Improvement and EngineeringValerie Boelman is the Assistant Vice President of Process Improvement and Engineering at UnityPoint Health – Des Moines. Her responsibilities include managing a diverse team of clinicians, engineers, and business professionals to improve the effectiveness and efficiency of processes across a three-hospital system. She began as a Process Improvement Coordinator and transitioned to Process Improvement Engineer prior to leading the Process Improvement Department. Valerie is an active member of the Society for Health Systems, a professional organization within the Institute of Industrial and Systems Engineers to support the industrial engineering professionals involved in improving the quality and efficiency of healthcare....2020-10-0645 min
The Healthcare QualityCastPrerna Kahlon, BDS, MPAH, CPHQ Vice President, Quality and Process ImprovementDr. Prerna S. Kahlon is a healthcare management professional with over 19 years of experience in applying improvement science to deliver high quality clinical and operational outcomes at the department, hospital, and system level. In her various roles, she has driven the creation of an effective multi-disciplinary infrastructure for quality management by leveraging her clinical knowledge and experience with diverse hospital cultures; and complex organizations.Presently, she is Vice President, Quality and Process Improvement at Grady Health System in Atlanta, Georgia. In this role, she is responsible for driving performance improvement initiatives and results across Grady’s extensive co...2020-09-2953 min
Excellence In Healthcare Podcast084: Amelie Karam Millennial Specialist - Generational Speaker and ConsultantSend us a textAmelie Karam provides Millennial insight on how organizations can better understand the Millennial generation to attract and retain top talent. Through her Millennial perspective, research, and entertaining presentation, Amelie will help leaders feel empowered to lead their newest employees to success. By better understanding the Millennial generation, leaders will feel well equipped to bridge generational gaps in their organization.Here in Episode #84 Amelie starts our show with a great mindset encouraging us to throw out our nets; Amelie highlights the path that led to her career in becoming a Millennial Expert; She provides a...2020-09-221h 05
The Healthcare QualityCastAmelie Karam Millennial Specialist - Generational Speaker and ConsultantAmelie Karam provides Millennial insight on how organizations can better understand the Millennial generation to attract and retain top talent. Through her Millennial perspective, research, and entertaining presentation, Amelie will help leaders feel empowered to lead their newest employees to success. By better understanding the Millennial generation, leaders will feel well equipped to bridge generational gaps in their organization.Here in Episode #84 Amelie starts our show with a great mindset encouraging us to throw out our nets; Amelie highlights the path that led to her career in becoming a Millennial Expert; She provides a detailed overview of...2020-09-221h 05
The Healthcare QualityCastFrank Khan, MBA, CPHQ, CPPS Clinical Performance Improvement ConsultantHere in Episode #83, Frank opens our show with 3 classic quotes from 3 incredibly iconic figures; we take time to dig into Frank’s unique and non-traditional healthcare quality improvement career path; he shares the ins and outs of 3 professional certifications that we should all have on our radars; Frank tells a dark moment story teaching us to double down on networking and service, even during times of career transitions; he gives us an important tip for anyone facilitating teams; he shares a career AHA centered on impacting both the people and process side of change; Frank introduces us to the AD...2020-09-151h 06
The Healthcare QualityCastNicole Cable, MHS, CPXP, LBBP Chief Experience OfficerHere in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must fully understand our environment before we’re able to make changes; Nicole teaches us a service principle-centered around putting the employee first; She shares one her best strategies for empowering and engaging her team; Nicole gives us an ah...2020-09-081h 15
The Healthcare QualityCastMichael Lalor, MD MBA CPE FACHE Chief Medical OfficerHere in episode #81, Michael starts our show highlighting the life lessons in what we do and learn as quality leaders; He walks us through his career journey as a healthcare professional, a physician executive, and a well tenured care provider within the hospice and palliative care space; Michael provides a great overview and introduction into the world of palliative care; and helps to define the standard of quality within this unique specialty; Dr. Lalor gives an insightful breakdown in what it takes to lead yourself versus leading others; He highlights a range of leaderships viewpoints for promoting provider wellness...2020-09-0157 min
The Healthcare QualityCastStephen Weller, MBA, MM Lean Operations ConsultantAs a quality improvement professional and historian, Stephen starts our episode #80 with a quote from the Father of Scientific Management; Stephen shares with us his background going from manufacturing, and into lean operations coaching and consulting for operating rooms; Total side note, but Stephen has authored and co-authored several lean related manuscripts, but his latest book titled “The Progressive Machine” is an absolute must to add to your collection; Stephen shares an aha moment teaching us that you can’t be successful by yourself; Stephen highlights a great tip around not carrying the burden of an unsuccessful team and give a...2020-08-2555 minThe Healthcare QualityCastAudrey Cortez, RN, MSN, CPXP Director of Patient ExperienceHere in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work;Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about change management in the face of our current pandemic; She teaches us that we have to stay connected with our purpose as...2020-07-1450 minThe Healthcare QualityCastDr. Saria Saccocio, Ambulatory Chief Medical OfficerIn celebration of Doctor’s Day 2019, the Quality Coaching Co and the HealthCare QualityCast is honored to have interviewed, Saria Saccocio, MD, FAAFP, MHA. Saria is the Ambulatory Chief Medical Officer and Department Chair of Family Medicine for Prisma Health. Listen in as Saria delivers value, on top of value as she shares with us her approach to “Do 2019”, essential elements to implementing a culture of high-reliability, her passion for not only creating wins and celebrating with her team, but also in developing accountability models that allow for sustainable changes…and oh yeah, she officially crowns Jarvis as the “Process Doctor”...2019-04-0333 minThe Healthcare QualityCastIntro Show - Jarvis Gray (Host)Want to know what the Healthcare QualityCast is all about? Want to know why I launched this new and engaging show, that is guaranteed to impact the Healthcare Industry in the US, and beyond? Tune in with my kick-off episode to learn about the mission, the motivation, and the man behind (what will soon be) Healthcare's most inspiring podcast show...in the history of healthcare podcast shows! “I'm a promoter of the (quality) people for the (quality) people and by the (quality) people…and my magic lies in my (quality) people ties.” – Don King (and Jarvis)--- Send in a voi...2019-03-1413 min