Shows
Qualitycast NorthNorthern BC Canucks visit the IHI Forum featuring Dr. Kalah Blackstock, Dr. Darren Jakubec, Dr. Christin Fabriel-Leclerc, Dr. Ian Schokking and Dr. Omesh SyalEach year, the Institute of Healthcare Improvement holds its annual forum in December. Over 4 days, between 3 to 4 thousand healthcare quality improvers from across the world join together for a packed program of workshops, QI project reports, improvement science education and keynote lectures from renown speakers. This year, a large contingent of Canadians made the trip including some from Northern British Columbia so we decided to bring these Northern Physicians together for a fun panel discussion about their experiences and what they learned from this year’s forum. This is the recording of that discussion moderated by our regular Qualitycast North ho...
2025-02-1534 minQualitycast NorthThe Great X-Ray Bake Off – Improving Joy at Work one cookie at a time - featuring James CheesmanWith the current challenges faced by healthcare organizations around the world, maintaining staff morale and Joy in Work is a daunting task. The response of one medical imaging department in Northern British Columbia? Competitive baking! This week we interview James Cheesman, a Medical Radiation Technologist at The University Hospital of Northern British Columbia about “The Great X-Ray Bake Off”. With staff bakers competing for the Grandmaster Baker title and trophy, all other staff tasting and scoring the delicious entries and a resulting improvement in departmental morale and camaraderie, it’s a win-win solution for everyone.If you enjoyed this e...
2024-11-0118 minQualitycast NorthDeanna reflects on her favorite 3 episodes from the last 3 seasons of Qualitycast NorthIt’s our Season 3 finale and a special episode tinged with a little sadness as it’s our Producer and Co-host Deanna’s last episode with QCN. This week I turn the tables on Deanna and ask about her experiences on the show and to take us through her favourite interviews from our first three seasons. Which guests did she choose? You’ll have to listen to find out!Qualitycast North will return in the Autumn with Season 4 and we’re planning a special QI clinic episode in which we answer listeners’ questions on healthcare quality improvement. Where are yo...
2024-07-1247 minQualitycast NorthPlaying hide and seek with the appendix, featuring Carly Phinney and Karina HansenWe're back with our 3rd season of Qualitycast North, with a great episode on improvement in the Ultrasound department.
Ultrasound departments everywhere have never been busier and patients with complaints involving all parts of the body visit the department every day.
Ultrasound is the first line choice for visualization of the appendix when diagnosing possible appendicitis in children, young adults and pregnant women. When the appendix is not visualized on ultrasound, the patient may be scheduled for a CT which introduces additional radiation and may delay diagnosis and therefore delay treatment. At the University Hospital of Northern BC (U...
2024-01-1932 minQualitycast NorthVirtual follow-up for emergency room visits and how to publish your quality improvement work - featuring Dr. Diala El-Zammar and Dr. Raj JohalIn this episode, Qualitycast North is leaving the snowy North (yes we still have snow in March) and heading South to showcase some of the excellent Quality Improvement work being done by 2 physicians in the Fraser Valley area; Dr. Diala El-Zammar and Dr. Raj Johal. Dr. El-Zammar and her family came to Surrey, BC, Canada from Lebanon when she was 9. A self-described ‘nerd’, her love of sciences led her to medicine, and she now practices in the Emergency Department at Chilliwack General Hospital. Dr. Johal also grew up in Surrey and was influenced to pursue medicine by his parents who worked...
2023-03-3035 minQualitycast NorthLeadership for healthcare quality - featuring Cathy Ulrich, CEO of Northern HealthHave you ever wondered what the CEO of a large, complex, healthcare organization does, or how leadership and governance supports quality care? In this episode of Qualitycast North we further explore the relationship between quality and healthcare leadership through a conversation with the longest serving Health Authority CEO in recent provincial (BC) history, the current CEO of Northern Health, Cathy Ulrich. Cathy shares her journey through her early career in rural nursing, to rural operational leadership, to strategic leadership. Cathy also discusses her love of gardening, her appreciation for the people within our organization and the people we serve and...
2023-01-2727 minQualitycast North1: Development of an intubation checklist for Emergency physicians- featuring Dr. Herman JohalQualitycast North is thrilled to kick off its second season by featuring Dr. Herman Johal, and his quality improvement work on creating an intubation checklist for the emergency department physicians at the University Hospital of Northern BC (UHNBC), located in Prince George, BC, Canada.Dr. Johal is an emergency medicine physician practicing at the emergency department at UHNBC. He spent his childhood in Prince George, and after attending medical school, returned full circle to serve the community he grew up in. He credits the amazing healthcare team and collaborative environment of the UHNBC emergency department for creating an...
2022-11-1729 minQualitycast NorthSeason 1 Recap and season 2 teaserDr. Chui and Deanna reflect on the first season of Qualitycast North, discussing their favorite moments and most popular episodes, and providing some insights into some of the exciting quality improvement work that will be featured in season 2.
2022-11-1410 minQualitycast NorthChasing the sharper image - improving image quality in the MRI department at UHNBC in Prince George, BC. featuring Dr. Shyr ChuiMagnetic resonance imaging (MRI) is a medical imaging technique used to create detailed images of organs and tissues inside the body. During an MRI scan, the patient must lie completely still in a confined space , which can be anxiety inducing, leading to fidgeting and movement. Any movement during the scan will result in lower quality images, which may require a repeat scan which is not only expensive, but is inconvenient for patients and contributes to longer wait times. Dr. Shyr Chui, a radiologist and the usual host of Qualitycast North, moves to the other side of the interview table to...
2022-05-1231 min
Excellence In Healthcare Podcast166: The Journey of the Healthcare QualityCast with Jarvis Gray, Part 3Send us a textWelcome to the third and final installment of The Healthcare QualityCast, featuring Jarvis Gray. we truly hope that you've enjoyed each of these conversations reflecting on the journey with the podcast, as well as the journey that Jarvis has been on for the past few years. As Jarvis goes through a transition in launching his new show, we invite you all to stay connected and continue all of your incredible efforts to make healthcare a safer, more accessible, and more affordable industry serving the communities that we love and live in.Connect with Jarvis...
2022-04-191h 03
The Healthcare QualityCastThe Journey of the Healthcare QualityCast with Jarvis Gray, Part 3Welcome to the third and final installment of The Healthcare QualityCast, featuring Jarvis Gray. we truly hope that you've enjoyed each of these conversations reflecting on the journey with the podcast, as well as the journey that Jarvis has been on for the past few years. As Jarvis goes through a transition in launching his new show, we invite you all to stay connected and continue all of your incredible efforts to make healthcare a safer, more accessible, and more affordable industry serving the communities that we love and live in.Connect with Jarvis on LinkedIn
2022-04-191h 03Qualitycast NorthEngineering a win-win for everyone. Reducing hospital re-admissions in the Frail and Elderly population at GR Baker Hospital in Quesnel, BC – featuring Dr. Jon FineDr. Jon Fine began his career as a physician in 1976 stationed in Germany with the British Royal Army Medical Corps. He came to Canada and started a family practice in Quesnel in 1981, also creating a geriatric assessment service in 1996, and has since continued to specialize in the care of elderly patients. Dr. Fine has led multiple quality improvement projects aimed at reducing emergency room visits and hospital admissions of elderly patients. He emphasizes that quality healthcare should reflect the values of the patient and their family, and should provide services to ensure that older people can enjoy their lives in...
2022-04-0131 min
The Healthcare QualityCastThe Best of the Healthcare QualityCast: Evita Payton, MSHI, MSHA, LSSBBEvita is a certified Lean Six Sigma Black Belt and holds dual master’s degrees in Healthcare Administration and Health Informatics from the University of Alabama-Birmingham.Here in Episode #48 Evita opens our show with a classic quote to help us avoid the mistakes of rework;She then walks us through her career story in going from the marines to Disney, and making her way into healthcare…And as part of that story, she shares how a diagnostic error guided here career path;Evita shares several insights connected to permitting clinical leaders to be more...
2022-03-2956 min
Excellence In Healthcare Podcast162: The Best of the Healthcare QualityCast: Nigel Brown, DBASend us a textHello quality people, healthcare leaders and everyone in between!!!Welcome! You’re listening to episode #17 of the healthcare qualitycast and I am your host Jarvis Gray with the quality coaching company….And I’m proud to introduce you all to today’s guest, Mr. Nigel Brown.Nigel is the Executive Director of Performance Excellence and Process Improvement for the UAB Health System, where he promotes and leads a culture of quality and performance improvement through coaching, mentoring, facilitation and education.Nigel has been recognized for his work in quality and process improvement initiatives through many org...
2022-03-2240 min
The Healthcare QualityCastThe Best of the Healthcare QualityCast: Nigel Brown, DBAHello quality people, healthcare leaders and everyone in between!!!Welcome! You’re listening to episode #17 of the healthcare qualitycast and I am your host Jarvis Gray with the quality coaching company….And I’m proud to introduce you all to today’s guest, Mr. Nigel Brown.Nigel is the Executive Director of Performance Excellence and Process Improvement for the UAB Health System, where he promotes and leads a culture of quality and performance improvement through coaching, mentoring, facilitation and education.Nigel has been recognized for his work in quality and process improvement initiatives through...
2022-03-2240 min
The Healthcare QualityCastThe Best of the Healthcare QualityCast: Don Martin MHA, FACHEHere in episode #26, Don shares how he keeps a consistent focus on quality improvement with his teams, he shares how he got his lucky start from playing music and selling pianos, to transitioning into the healthcare industry; he highlights his success in growing physician practices, while simultaneously achieving high-quality outcomes; Don reflects on leadership challenges in managing physician practices and offers tips on how he communicates change across his teams; Don shares a success story in helping a new physician practice achieve long-term success and sustainability, and offers his thoughts on the industry moving ever closer towards value-based care.
2022-03-151h 01
The Healthcare QualityCastThe Best of the Healthcare QualityCast: Bonnie Barnes, CEO at The DAISY Foundation & Stuart Downs, DNP, RN, CENP, CPHQBonnie (Baruch) Barnes, FAAN Co-founder, CEO at The DAISY FoundationBonnie Barnes was retired from a long career in advertising and marketing and was growing wine grapes in Sonoma Valley when her step-son Patrick died.You’ll soon hear her story of how she and her husband Mark turned their attention to the profession of nursing and created The DAISY Foundation.Stuart Downs, DNP, RN, CENP, CPHQ, NEA-BC, FAONL, FACHE Chief Operating OfficerDr. Stuart Downs is the Chief Operating Officer of WellStar Atlanta Medical Center. In collaboration with an integrated sy...
2022-03-081h 04Qualitycast NorthHumility is the key. Incorporating the patient and family perspective in improving healthcare quality – featuring patient advocate Duane JacksonDuane Jackson is of the Fireweed clan of the Gitanmaax people of Old Hazelton and has lived the majority of his life in Prince Rupert on the Northwest Coast of British Columbia. Duane has been a patient advocate with the Patient Voices Network for over seven years with engagements including cultural safety and humility, at-risk youth, and positive patient partnership. In this episode, Duane describes his advocacy work, the importance of collaboration and shows us his ability to bring people together. Duane shares how embracing humility is the key to engaging in positive change. His vision for quality care is...
2022-03-0426 min
The Healthcare QualityCastBest of The Healthcare QualityCast: Eddie Pérez-Ruberté, Former Healthcare Transformation LeaderEddie Pérez-Ruberté is an Operational Excellence consultant, facilitator, author, speaker and blogger. He is currently Senior Lean Project Manager at BayCare Health System. With a background in industrial engineering, Eddie now helps organisations in implementing Lean programs. In this episode he talks about how he moved from engineering to healthcare, gives insights on Gemba and his thoughts on what needs to change in healthcare.Episode Summary: How Eddie got into quality Turning around a rapid improvement event he was running that looked like it was going to fail The importance of getting to know your team S...
2022-03-0147 min
The Healthcare QualityCastBest of The Healthcare QualityCast: Jennifer Hooks, Performance Improvement ExpertJennifer is the Manager of the Performance Improvement Department at the Medical University of South Carolina and is a retired Air Force E9 Chief Master Sergeant with 32 years of clinical, administrative and performance improvement experience in hospital, ambulatory care and dental facilities in a variety of settings worldwide.At MUSC Jennifer and her team of Six Sigma Green and Black Belts supports executive leadership teams in the deployment of Lean Six Sigma throughout the organization by developing and delivering Lean Six Sigma training programs and leading system wide improvement projects.Jennifer has a MBA in...
2022-02-2251 minQualitycast NorthKeeping patients with chronic obstructive pulmonary disease (COPD) out of hospital and in the community revisited – featuring Dr. Denise McLeodDr. Denise McLeod has always had a passion for caring for others. She worked for 12 years as a nurse before pursuing her dream career as a family physician. In her current practice she cares for patients across life’s spectrum, from newborns to palliative care. To better support her patients with chronic obstructive pulmonary disease (COPD), which is the 4th leading cause of death in Canada, Dr. McLeod started group medical visits, with the goal of improving self management to avoid emergency room visits. These innovations not only improved things for her patients, but also inspired other physicians to adopt CO...
2022-02-1818 min
The Healthcare QualityCastBest of the Healthcare QualityCast: Quint Studer, Author, Entrepreneur, PhilanthropistQuint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance.Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the...
2022-02-151h 22Qualitycast NorthSeeing clearly in the Emergency Department. Raising quality and streamlining visits for patients with eye complaints – featuring Dr. Matthew WahabPrince George physician Dr. Matthew Wahab spent several years as a software developer before eventually deciding to pursue a career in medicine. He now loves going to work everyday in the Emergency Department at UHNBC and greatly appreciates the good personal and professional quality of life practicing in the North provides. In this episode Dr. Wahab shares how quality improvement helped him tackle the annoying problem of a lack of proper visual acuity checks being done on patients with eye complaints. Throughout his project, he and his team were able to improve the percent of completed visual acuity checks from 57...
2022-01-2621 min
Qualitycast NorthChronic Obstructive Pulmonary Disease (COPD) Group Medical Visits; leveraging patient education to reduce hospital admissions and emergency room visitsDr. Denise Jaworsky, an internal medicine specialist practicing in Terrace BC, details her experiences helping patients with Chronic Obstructive Pulmonary Disease (COPD) better understand and manage their condition by implementing an interprofessional team group visit approach in the community. She also shares how an unlucky day on the ski hill led to a career in medicine, discusses the importance of equity to healthcare quality, and reflects on the importance of community.
2021-11-0323 min
The Healthcare QualityCastBeing the Coach Your Team Needs with Brian Wiggs, DHADr. Brian Wiggs is an accomplished organizational excellence practitioner with 16 years of experience in healthcare. Brian has a proven record of fostering and accelerating a culture of continuous improvement to create an operationally efficient, healing healthcare environment using lean principles. Brian is a collaborative leader focused on building cross-functional teams, systems to develop people into effective problem solvers, and infrastructure that drives focus and alignment around an organization’s strategic priorities. Brian is currently the Senior Quality and Organizational Excellence Leader with the UNC Department of Family Medicine in Chapel Hill, NC.From an early age, Brian kn...
2021-10-051h 15
The Healthcare QualityCastThe Habit of Excellence with Drew Albano, DO, MBA, FAAFPDr. Albano currently serves as the Vice-Chair of Quality and Medical Staff Affairs for the Department of Family Medicine at Prisma Health in Greenville, South Carolina. He is board certified by the American Board of Family Medicine (ABFM) with a Certificate of Additional Qualification (CAQ) in Sports Medicine. Dr. Albano is an alumnus of the New York College of Osteopathic Medicine where he earned his medical degree.Following medical school, he completed a one-year rotating internship at Southampton Hospital on Long Island and then completed his residency in Family Medicine at the University of South Florida in...
2021-09-281h 11
The Healthcare QualityCastBuilding a Sustainable Direct-to-Consumer Pharma Brand with Russell GongRussell (Russ) Gong, co-founder of sustainability healthcare brand Cabinet. Russ is a former social entrepreneur and US National Guard, Infantry who also worked in community empowerment. The Cabinet Health brand was born as a result of his vision for a more transparent and sustainable healthcare.Building a sustainable direct-to-consumer pharma brand the right way is not an easy task, but it's today's only option. At the same time, healthcare is impersonal and it shouldn't be. OTC and pharmacies are very confusing - people wander down the aisles unsure of what to purchase - it shouldn't be this...
2021-09-2152 min
The Healthcare QualityCastEmbracing an Open-Mind For Success with Sepi BrowningSepi is a Healthcare Management Professional with 30+ years of successful leadership in a variety of roles, with 16 of those years in healthcare information technology. Her in-depth experience offers operational, project, and change management leadership within a healthcare environment spanning the entire Revenue Cycle workflow in both an inpatient and outpatient setting. She is very effective in the full life cycle of project management while maintaining an understanding of the operational needs of the areas the project is impacting. Her expertise range from implementing numerous health delivery projects focused on clinical, revenue, and technical arenas, involving system selection, proc...
2021-09-141h 02
The Healthcare QualityCastLeading the Path to ZERO Preventable Harm with Donna M. Prosser, DNPDr. Donna Prosser has been in the healthcare industry for more than 30 years and is currently the Chief Clinical Officer at the Patient Safety Movement Foundation. She spent the first fifteen years of her career at the bedside and transitioned into administration in 2002 after a personal experience that helped her to understand just how fragmented and unsafe patient care can be. This experience ignited a passion to improve healthcare quality and safety that continues to burn to this day.Prior to joining the Patient Safety Movement Foundation, Dr. Prosser worked as a healthcare consultant, helping organizations across...
2021-09-0744 min
The Healthcare QualityCastBecoming the Change with John Toussaint, MDJohn Toussaint, MD, is the CEO emeritus of ThedaCare, a five-hospital system in Wisconsin, and the CEO of the ThedaCare Center for Healthcare Value. He was founding Chair of the Wisconsin Collaborative for Healthcare Quality and of the Wisconsin Health Information Organization, as well as the non-executive leader of the Partnership for Healthcare Payment Reform in Wisconsin. He has participated in many Institute of Medicine subcommittees, including most recently the Value Incentives Learning Collaborative and the CEO Checklist for High-Value Healthcare.Dr. Toussaint's healthcare improvement work using Toyota Production System principles has been well documented in articles...
2021-08-3158 min
The Healthcare QualityCastSucceeding in the Impossible with Sabrina A. Kuhn, PhD.Dr. Sabrina A. Kuhn currently provides consultative services in Quality Improvement to health plans and health systems around the country while residing in Dallas, TX.She has worked in Quality for the last 15+ years in a managed care environment, the provider community, and the city government.She has spent 7 years in Public Health and the last 25 years in behavioral health. Dr. Kuhn has also served as an adjunct professor for 12 years teaching various psychology courses including Cultural Competency. She is a certified Cultural Competency trainer and holds a yellow belt certification in LEAN Six Sigma...
2021-08-241h 21
The Healthcare QualityCastA Journey to Healthcare Quality and Safety with Moataz MohammadMoataz Mohammad Maamoun Hamed is a 27-year-old Egyptian, known for my honesty, friendliness, and perseverance.In college, Moataz majored in economics, but for many reasons that he shares in our interview, decided to make a huge career shift into Healthcare Quality. Some people questioned his decision saying he didn’t have a healthcare background, but Moataz only listened to those who supported him and ultimately found his path.Moataz has successfully completed a Professional Postgraduate Diploma in Total Quality Management at the American University in Cairo, trained in “Healthcare Quality and Accreditation at Al-Mokawilon-Al-Arab Hospital, self...
2021-08-1756 min
The Healthcare QualityCastDefining Perioperative Leadership with Vangie DennisVangie Dennis is the Assistant Vice President: Periop Services at AnMed Health. Prior to this role, Vangie served as the Executive Director of WellStar Atlanta Medical Center and Atlanta Medical Center South located in the metropolitan area of Atlanta. Vangie has been a nurse for 44 years. Professional organizations include the Association of Operating Room Nurses (AORN), Laser Institute of America, AORN Specialty Assemblies, Laser Institute of America, American Association of Gynecological Laparoscopist, and theAmerican Society for Lasers in Medicine and Surgery. Professional activities and accomplishments are Past Chairperson for the American Society for...
2021-08-1059 min
The Healthcare QualityCastUnlocking the Healthcare Digital Transformation with Paddy Padmanabhan, MBAPaddy is an award-winning business leader and trusted C-suite Advisor with a proven history of success in guiding digital transformation and growth strategies across the healthcare and technology sectors. He has worked in a variety of leadership roles at globally recognized firms such as Accenture, GE, and Wipro where he built large global technology businesses and spearheaded strategic growth initiatives. He has also been in Silicon Valley start-ups that went through successful exits. Paddy is widely considered a thought leader and expert practitioner in healthcare digital transformation.Paddy is the co-author of Healthcare Digital Transformation – How Consumerism, Te...
2021-08-0351 min
The Healthcare QualityCastA Series of Conversations with Skip Steward, MBASkip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion.Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project management and communication...
2021-07-2748 min
The Healthcare QualityCastA Vision of Nursing Quality Leadership w/ Denise Josephs DNP, RN, NEA-BCDr. Denise Josephs is the Vice President of Nursing at Seattle Cancer Care Alliance in Seattle, Washington.Denise has been a nurse for nearly 25 years and has obtained her Masters in Nursing Administration and Informatics from Excelsior College and her Doctorate in Nursing at Georgia State University.Dr. Josephs is on the board of Black Women Leaders in Nursing; she is the secretary for "Help for Help Care Professionals," a nonprofit organization providing support and resources for nurses throughout the pandemic, and a mentor to upcoming nurse leaders.Here in Episode #127 Denise shares...
2021-07-2045 min
The Healthcare QualityCastLeadership Insights from an Interface Professional, with Mark Schnitzer, MDDr. Mark Schnitzer is an experienced Surgeon, Educator, Physician Advisor, Medical Director, and Consultant.An interest in processes and mathematics led him to pursue an unlikely course of pre-medical study, electrical engineering. It was during his Ph.D. studies that he applied to medical school and completed his MSEE and MD concurrently. He completed his clinical training in neurological surgery and a fellowship in neurosciences critical care at The Johns Hopkins Hospital. His final year at Johns Hopkins was in the role of Assistant Chief of Service.Most recently, he has taken on the role of...
2021-07-131h 14
The Healthcare QualityCastFrom Blue Oceans to Hooray Health with Shane FossWith over 20 years of tenure as an executive in the medical industry, Shane Foss became frustrated with how under-served Americans were with the current healthcare options. He set out to make a change and in 2018 achieved this goal through launching Hooray Health, an unconventional health insurance company dedicated to providing affordable basic and urgent health care alternatives to high-deductible health plans.Through Hooray Health, Foss and his team focus on offering peace of mind to lower-income individuals and families who face medical challenges, while also providing business owners with an affordable way to reward and retain employees...
2021-07-0640 min
The Healthcare QualityCastFrom QI Project to Industry Best Practice with Andrew K. Stein MBA PMPAndrew has delivered results in the private, public, and non-profit sectors for more than 15 years. His passion is helping people be their best at work.As President of Hospital Programs at 1Unit, Andrew is a trusted advisor for hospital leaders who want to protect against fragmented care and unnecessary variation. In this role, he handles account relationships, new partnerships, and customer success. He leads the business side so that 1Unit's clinical experts can focus on working shoulder-to-shoulder with nurses, physicians, and allied health professionals.To do so, Andrew draws on his strong track record of...
2021-06-291h 08
The Healthcare QualityCastOn the Path to KnowWare with Jay ArthurJay is the shortcut to results with Lean Six Sigma. Jay is the only resultant that teaches people how to solve operational problems involving delay, defects, and deviation in one day using Excel and the Magnificent Seven Tools of Lean Six Sigma.Jay was trained in the Deming Award Winning Florida Power and Light improvement process in 1990. He has worked as both a quality and process manager within a Fortune 50 company and on his own as a Six Sigma resultant. Jay applies the 4/50 rule to the discipline of Lean Six Sigma and excels at finding the 4% of...
2021-06-221h 03
The Healthcare QualityCastBrenda Lopez, MBA, LSSBB Sr. Business Process Improvement AnalystBrenda Lopez retired from the Texas Army National Guard in March of 2021 as a Master Sergeant, Senior Manager. Throughout her career in the military, she implemented the use of the Malcolm Baldrige for Performance Excellence Framework and was the lead writer for quality and performance assessments, resulting in becoming top five performing organization within the U.S. Additionally, she served as a Team Leader where she evaluated the performance of other National Guard organizations in the areas of leadership, strategy, customers, workforce, knowledge management, and operations, and provided feedback reports to the Adjutant General and Directors.In 2014...
2021-06-1559 min
The Healthcare QualityCastPatricia Macolino MSN, RN, ASQ CSSBB Director, Quality and Safety Clinical PracticesPatricia Macolino is a clinical nurse with over 22 years of experience. She transitioned into a formal quality improvement roll back in 2014 and hasn't looked back. Patricia earned her Black Belt certification from the American Society for Quality (ASQ) in 2015. Patricia is an active member of ASQ in both the South Jersey and Philadelphia chapters. She Co-Directs capstone course work for the Certificate in Healthcare Quality at the University of Pennsylvania School of Nursing. And in her current full-time position, Patricia serves as the Director of Quality and Safety for the Clinical Practices of the University of Pennsylvania Health System.
2021-06-081h 11
The Healthcare QualityCastCachet Colvard, MHSA, MBA Department AdministratorCachet Colvard is a department administrator in clinical operations at Cleveland Clinic Abu Dhabi. Previously, Ms. Cachet served in the Emergency Medicine Institute as an associate administrator.In 2018, she completed an administrative fellowship at Cleveland Clinic after graduating from the University of Michigan with a master’s degree in health services administration. She also has completed a Master of Business Administration degree.Ms. Cachet has held board positions with the Midwest Chapter of the American College of Healthcare Executives and currently serves in a board position with the National Association of Health Services Executives. As an...
2021-06-011h 07
The Healthcare QualityCastJason Lesandrini, FACHE, LPEC, HEC-C AVP, Ethics, Adv. Care Planning, & Spiritual HealthJason Lesandrini joined Wellstar Health System in 2015 to lead the Ethics Program and was appointed WellStar’s assistant vice president of ethics, advance care planning, and spiritual health in February 2018.In his current role, Jason provides leadership and resources to promote ethical behavior and decision-making aligned with the mission, vision, and values of the health system. He is focused on building capacity through ethical decision-making and the development of health system staff. In addition, he provides strategic direction and planning for language access services, spiritual health, and advance care planning.Jason is a faculty member fo...
2021-05-251h 16
The Healthcare QualityCastNate Hurle Senior Director Enterprise Continuous ImprovementNate Hurle is the Senior Director of Enterprise Continuous Improvement at Cleveland Clinic.Nate has spent the last 12 years at the Cleveland Clinic leading a team that has progressed from individual accolades to system-wide enthusiasm for continuous improvement.Nate has over 20 years of process improvement experience. He began his career at Eastman Kodak and lead improvement efforts across the organization including film sensitizing, film finishing, photo chemicals, and at customer sites including diagnostic imaging departments. His work took him around the world including an assignment at a plant in Xiamen, China. During his time with...
2021-05-1855 min
The Healthcare QualityCastJaspal Singh, MD MHA MHS FCCP FCCM FAASM Medical Director of Innovation and Quality Improvement for Pulmonary OncologyJaspal Singh is a Professor of Medicine at Carolinas Medical Center and the Levine Cancer Institute of Atrium Health in Charlotte, NC. He serves as the Atrium Health Medical Director of Adult Critical Care Practice and Education, as well as Director of Innovation and Quality Improvement in Medical Oncology.He is a practicing physician in pulmonary, critical care, and sleep medicine but also teaches locally and nationally. He has several scholarly and professional interests, mainly related to how to advance care in an era of increasing physician shortages.Here in Episode #117, Jaspal starts our show...
2021-05-1145 min
The Healthcare QualityCastTyshawn Toney, MHA, LSSGB Program Manager, Patient SafetyTyshawn is the Patient Safety Program Manager for Children’s Hospital of Philadelphia (CHOP). Since joining the organization in 2014, he has achieved success in initiatives such as project managing the development of the (at the time) newly constructed Medical Behavioral Unit, supporting enterprise-wide improvement projects aimed at the reduction of non-labor expenses, redesigning urgent direct admission processes, developing the ambulatory patient safety structure, and improving efficiency in the Perioperative Complex among many other activities.Currently, his work includes project managing the development of the enterprise safety and quality strategy, optimizing utilization across specialty care sites, managing action it...
2021-05-041h 09
The Healthcare QualityCastCheniqua Morales BSN, RNC Quality and Safety Improvement StrategistCheniqua Morales is a Maternal Health Quality & Safety Nurse Consultant who specializes in advancing equitable care for black birthing people. She partners with leading hospitals and healthcare organizations to help them improve maternal health outcomes to reduce costs and maximize reimbursements. In addition to working with healthcare leaders, she also works as a community leader, empowering patients & families with tools and resources to take part in shared decisions regarding their prenatal and postpartum care.Here in Episode #115, Cheniqua starts our show with the leadership mindset teaching us to never play small. Cheniqua shares with us her impressive...
2021-04-271h 28
The Healthcare QualityCastChris Hermann, MD, PhD Founder and CEOChris Hermann, PhD is the Founder and CEO of Clean Hands – Safe Hands (CHSH). He has over 14 years of experience working in medical technology design and healthcare. His background, as a physician and engineer, has given him a unique perspective to bridge the gap between engineering and medicine. His in-depth technical and clinical knowledge have allowed him to lead multidisciplinary teams to address complex clinical problems. These teams have created several medical devices, biologic therapies, and electronic sensors that are used clinically or are in clinical trials.Dr. Hermann started and led the multi-institution research collaboration that de...
2021-04-2052 min
The Healthcare QualityCastRekha Voruganti MBOE, LSSBB Sr. Quality Improvement Services CoordinatorRekha Voruganti currently serves as the Sr. Quality Improvement Services Coordinator at Nationwide Children’s Hospital. Hailing from Columbus, Ohio born, she and her son are born and bred buckeyes!By training, Rekha holds a Bachelor of Science in Evolution and Human Ecology, and Masters of Business Operational Excellence, both from THE Ohio State University. She is also a certified Lean Six Sigma Black Belt and truly finds joy in helping staff and teams connect back to their purpose through problem-solving and collaboration.Here in Episode #113 Rekha starts our show with encouragement for us to be...
2021-04-131h 05
The Healthcare QualityCastRaghavi Dhamodharan, MBA, LSSBB Head Of Quality ManagementRaghivi is a passionate Healthcare Quality and patient safety professional with work experience of around 14 years, out of which 8 years in hospital quality and patient safety. Raghivi believes deeply in leadership values, and produced appreciable results with help of systematic planning and teamwork aligning with key strategies across her organization.By training, Raghavi has earned her Bachelor of Psychology, and Masters of Business Administration; and holds additional certifications as a Lean Six Sigma Black Belt from ASQ, credentials in ISO 9001:2015 Quality and Risk management practices, clinical audit training by the National Accreditation Board for Hospitals and Healthcare...
2021-04-061h 11
The Healthcare QualityCastStacy Melvin, MBA, LSSGB, PMP VP of Project Management & Process ImprovementStacy Melvin brings nearly 20 years of leadership experience to the podcast, having served in both operations and corporate executive roles at the largest academic, non-profit, health system in the Gulf South.Stacy has built high-performance teams and led complex organizational change and holds her MBA, PMP, Lean Green Belt, and AIM change management certification. Stacy is currently the VP of the Project Management Office with responsibility for 40 strategic program and process improvement managers working to make her health care better, safer, and more affordable. Stacy also serves as an Adjunct Instructor for Loyola University in New Orleans...
2021-03-3055 min
The Healthcare QualityCastDr. Eric S. Weaver, FACHE, FACMPE, FHIMSS Executive Director, ACLCDr. Eric S. Weaver is nationally recognized for his work in primary care transformation and value-based care. He is the Executive Director of the Accountable Care Learning Collaborative, a nonprofit organization established by former HHS Secretary Mike Leavitt and former CMS Administrator Dr. Mark McClellan to accelerate the value-based care readiness of healthcare organizations. Eric has an extensive executive leadership track record with physician-led ACOs and risk-bearing entities. He previously held the role of corporate vice president for Innovista Health Solutions, a population health management services organization, and oversaw enterprise capital investment strategy and technology adoption. Eric was...
2021-03-231h 01
The Healthcare QualityCastChris Recinos, PhD, RN, FNP-BC, NEA-BC Nurse Executive, Entrepreneur, Podcast Host, Mental Health AdvocateDr. Chris Recinos is the CEO and founder of Nurse Leader Network, and Tikidas an educational platform for nurses. She is also the creator of the mental health app for teens, Hello, Harmony.Her former roles include Chief Nurse Executive for Kaiser Permanente South Bay Medical Center, Deputy Nurse Executive for the Veterans Administration, and a variety of academic, nurse practitioner, and registered nurse roles. In her spare time, she can be found advocating for suicide prevention policiesHere in episode #109, Chris starts our show with an important message and reminder that YOU MATTER. Chris...
2021-03-1644 min
The Healthcare QualityCastAlejandro Badia, MD, FACS OrthoNOW Founder and Chief Medical OfficerAlejandro Badia, MD, FACS is a hand and upper extremity surgeon at Badia Hand to Shoulder Center in Doral, Florida. Dr. Badia studied physiology at Cornell University and obtained his medical degree at NYU, where he also trained in orthopedics. A hand fellowship at Alleghany General Hospital in Pittsburgh was followed by an AO trauma fellowship in Freiburg, Germany.He runs an active international hand fellowship, serves on the editorial board of two hand journals, and previously organized a yearly Miami meeting for surgeons /therapists devoted to upper limb arthroscopy and arthroplasty. This international meeting was held...
2021-03-091h 03
The Healthcare QualityCastLori Armstrong DNP, RN, NEA-BC CEO & Chief Clinical OfficerDr. Lori Armstrong, DNP, RN NEA-BC, the CEO and Chief Clinical Officer at Inspire Nurse Leaders, specializes in educating and growing nurse and healthcare leaders to become their best enabling them to achieve great outcomes for themselves, their patients, and teams.For over 25 years, Dr. Armstrong has held executive level and senior leadership roles at top hospitals including Kaiser Permanente, New York-Presbyterian/Morgan Stanley Children’s Hospital, and Stanford Children’s.Academically, Lori earned her Doctor of Nursing Practice - Executive Leadership at Drexel University and is a graduate of Harvard’s Executive Leadership Program. Lori s...
2021-03-021h 05
The Healthcare QualityCastBonnie Barnes, CEO at The DAISY Foundation & Stuart Downs, DNP, RN, CENP, CPHQBonnie (Baruch) Barnes, FAAN Co-founder, CEO at The DAISY FoundationBonnie Barnes was retired from a long career in advertising and marketing and was growing wine grapes in Sonoma Valley when her step-son Patrick died.You’ll soon hear her story of how she and her husband Mark turned their attention to the profession of nursing and created The DAISY Foundation.Stuart Downs, DNP, RN, CENP, CPHQ, NEA-BC, FAONL, FACHE Chief Operating OfficerDr. Stuart Downs is the Chief Operating Officer of WellStar Atlanta Medical Center. In collaboration with an integrated sy...
2021-02-2359 min
Nurse Leader NetworkMaster Quality Improvement using LEAN and Six Sigma with Jarvis GraySend us a text#26 Do you really understand what YOU can do to improve quality at your organization? What are the actual steps for a robust quality management system in healthcare? How do you implement it and how do you get others onboard? In this episode we are joined by the phenomenal Jarvis Gray, CEO/Founder of the Quality Coaching Company and host of The Healthcare QualityCast to discuss the step-by-step process for implementing an outcome-driven quality management program. We also examine some of the most common mistakes organizations make in regards to QI and how informal leaders...
2021-02-1840 min
The Healthcare QualityCastCharlene Hope, PharmD, MS, CPPS Chief Pharmacy Quality and Safety OfficerDr. Charlene Hope is the Chief Pharmacy Quality and Medication Safety Officer at the University of Chicago Medicine.Dr. Hope is formally trained in Healthcare Quality and Patient Safety, achieving a Master’s degree from Northwestern University, and is a Certified Professional in Patient Safety.Over the course of her career, she has focused on developing effective implementation strategies of patient safety and quality improvement initiatives. She led a system-wide initiative focused on the implementation of anticoagulation national patient safety goals within hospitals across the United States. Dr. Hope has worked with interprofessional teams to su...
2021-02-161h 08
Excellence In Healthcare Podcast107: Charlene Hope, PharmD, MS, CPPS Chief Pharmacy Quality and Safety OfficerSend us a textDr. Charlene Hope is the Chief Pharmacy Quality and Medication Safety Officer at the University of Chicago Medicine.Dr. Hope is formally trained in Healthcare Quality and Patient Safety, achieving a Master’s degree from Northwestern University, and is a Certified Professional in Patient Safety.Over the course of her career, she has focused on developing effective implementation strategies of patient safety and quality improvement initiatives. She led a system-wide initiative focused on the implementation of anticoagulation national patient safety goals within hospitals across the United States. Dr. Hope has worked with interprofessional teams to...
2021-02-161h 08
Excellence In Healthcare Podcast106: Shernette Kydd, PhD, MBA, CLSSMBB, CPHQ, LBC Asst. Vice President, System EffectivenessSend us a textDr. Shernette Kydd is a certified Lean Sensei, Six Sigma Black belt, and Lean Six Sigma Master Black belt with over 20 years of experience in operational excellence, which started with Green Belt and Black belt certification at General Electric.Currently she serves as the Assistant Vice President of System Effectiveness at Cook Children's Healthcare System (CCHCS) in Fort Worth, TX, and supports 8,000+ employees in the areas of Process Improvement, Operational Excellence and Healthcare Innovation.Shernette is also an Adjunct Professor in the Industrial, Manufacturing & Systems Engineering Department at the University of Texas at Arlington...
2021-02-091h 06
The Healthcare QualityCastShernette Kydd, PhD, MBA, CLSSMBB, CPHQ, LBC Asst. Vice President, System EffectivenessDr. Shernette Kydd is a certified Lean Sensei, Six Sigma Black belt, and Lean Six Sigma Master Black belt with over 20 years of experience in operational excellence, which started with Green Belt and Black belt certification at General Electric.Currently she serves as the Assistant Vice President of System Effectiveness at Cook Children's Healthcare System (CCHCS) in Fort Worth, TX, and supports 8,000+ employees in the areas of Process Improvement, Operational Excellence and Healthcare Innovation.Shernette is also an Adjunct Professor in the Industrial, Manufacturing & Systems Engineering Department at the University of Texas at Arlington (UTA...
2021-02-091h 06
The Healthcare QualityCastHenry Ruberte, FACHE President / CEOHenry joined the ARMY after graduating from college and was fortunate to be assigned to Walter Reed Army Medical Center in Washington, DC. This is when he decided to grow as a Hospital Executive. His military experience took him also to Brook Army Medical Center in San Antonio, TX, and Dwight Eisenhower Medical Center in Augusta, GA.He completed his Master’s degree in health services administration and moved to Houston Texas where he began his healthcare career as Manager of Operations of Kelsey Seybold Clinics.He was later recruited as Director of Patient Services at...
2021-02-021h 12
Excellence In Healthcare Podcast105: Henry Ruberte, FACHE President / CEOSend us a textHenry joined the ARMY after graduating from college and was fortunate to be assigned to Walter Reed Army Medical Center in Washington, DC. This is when he decided to grow as a Hospital Executive. His military experience took him also to Brook Army Medical Center in San Antonio, TX, and Dwight Eisenhower Medical Center in Augusta, GA.He completed his Master’s degree in health services administration and moved to Houston Texas where he began his healthcare career as Manager of Operations of Kelsey Seybold Clinics.He was later recruited as Director of Patient Se...
2021-02-021h 12
Excellence In Healthcare Podcast104: Paul Hoover Jr., MBA, FACHE Senior VP, Chief Strategy OfficerSend us a textPaul is the Network Senior Vice President of Strategic Development for Kettering Health Network, a Truven 15 Top Health System comprised of nine hospitals, 12 emergency centers, and more than 120 outpatient locations serving southwest Ohio.In this role, Paul drives growth, development, and alignment of the network’s strategy deployment, while building strong relationships with physicians and developing new services and lines of business by implementing creative improvements to processes.Pau is responsible for the Brain and Spine, Cardiovascular, Oncology, and Orthopedic Service-lines. This spans strategy, new business development, and ancillary operations across KHN. Leveraging 17 years of...
2021-01-261h 06
The Healthcare QualityCastPaul Hoover Jr., MBA, FACHE Senior VP, Chief Strategy OfficerPaul is the Network Senior Vice President of Strategic Development for Kettering Health Network, a Truven 15 Top Health System comprised of nine hospitals, 12 emergency centers, and more than 120 outpatient locations serving southwest Ohio.In this role, Paul drives growth, development, and alignment of the network’s strategy deployment, while building strong relationships with physicians and developing new services and lines of business by implementing creative improvements to processes.Pau is responsible for the Brain and Spine, Cardiovascular, Oncology, and Orthopedic Service-lines. This spans strategy, new business development, and ancillary operations across KHN. Leveraging 17 years of he...
2021-01-261h 06
The Healthcare QualityCastLeigh Truss, MBA, MSW, CPHQ Director of Quality and Patient SafetyLeigh is a healthcare executive based in Atlanta, GA. Throughout her almost twenty-year career, she has served as Vice President of Quality, Director of Patient Safety, Accreditation & Risk Management, and Director of Oncology Services/Women’s Imaging in the hospital setting. Leigh has a Master’s Degree in Social Work and spent many years working with adolescents and their families along with serving as a Youth Leader in a church in Texas. She still supports children and their families today. Leigh enjoys leading talks and seminars on anxiety, coping strategies, communication, relationships, leadership & team dynamics.She is the...
2021-01-1957 min
Excellence In Healthcare Podcast103: Leigh Truss, MBA, MSW, CPHQ Director of Quality and Patient SafetySend us a textLeigh is a healthcare executive based in Atlanta, GA. Throughout her almost twenty-year career, she has served as Vice President of Quality, Director of Patient Safety, Accreditation & Risk Management, and Director of Oncology Services/Women’s Imaging in the hospital setting. Leigh has a Master’s Degree in Social Work and spent many years working with adolescents and their families along with serving as a Youth Leader in a church in Texas. She still supports children and their families today. Leigh enjoys leading talks and seminars on anxiety, coping strategies, communication, relationships, leadership & team dyna...
2021-01-1957 min
The Healthcare QualityCastThe Healthcare QualityCast - Updates and 2020 Recap!!!Quality people, I can't believe that we've crossed the century mark with this show.Just taking a few minutes to share some reflections and updates as we start looking towards 200 episodes and beyond.Thank you all for the continued show of support! - Jarvis• Send the show to a colleague: https://anchor.fm/healthcarequalitycast• Connect with Jarvis via LinkedIn: https://www.linkedin.com/in/qualitycoachco/• Leave a Message: https://anchor.fm/healthcarequalitycast • Register for Upcoming LSS-Green Belt Info Session: https://event.webinarjam.com/register/23/6k7o6uv
2021-01-1808 min
The Healthcare QualityCastAnanya Datta, PNP-AC/PC, MPH, RN & Cherese Pate, BSN, RN, CLNCAnanya is the CEO & Principal Consultant of Impact Clinical Strategy Consultants which helps Emergency medicine and Urgent Care Centers to improve operations and efficiency. She brings over 10 years of nursing experience to the table.As a nurse practitioner working in the Emergency Department, she loved troubleshooting and solving operational inefficiencies such as throughput and onboarding of advanced practice providers, as a clinician. This is where her desire to serve healthcare organizations was actualized and she continues to work towards moving the needle as a woman in healthcare.Cherese is a former emergency department travel nurse...
2021-01-121h 14
Excellence In Healthcare Podcast101: Ananya Datta, PNP-AC/PC, MPH, RN & Cherese Pate, BSN, RN, CLNCSend us a textAnanya is the CEO & Principal Consultant of Impact Clinical Strategy Consultants which helps Emergency medicine and Urgent Care Centers to improve operations and efficiency. She brings over 10 years of nursing experience to the table.As a nurse practitioner working in the Emergency Department, she loved troubleshooting and solving operational inefficiencies such as throughput and onboarding of advanced practice providers, as a clinician. This is where her desire to serve healthcare organizations was actualized and she continues to work towards moving the needle as a woman in healthcare.Cherese is a former emergency department travel...
2021-01-121h 14
The Healthcare QualityCastJared Meyers Co-Founder at Augment HealthJared is a Co-Founder at Augment Health, a medical device startup focused on bringing patient dignity to the forefront of healthcare. He's currently studying biomedical engineering at Georgia Tech and has experience in sales, software development, and healthcare robotics. Outside of work, he enjoys soccer, ballroom dance, and fountain pens!Here in Episode #99, Jared starts our show with a Simon Sinek quote highlighting the leader’s role in setting the team up for success.Today he is ‘only’ a student, researcher, and budding entrepreneur but we gain more insight into Jared being a future game-changer lookin...
2021-01-0558 min
The Healthcare QualityCastChristopher Mensah MBA, BSIE, PMP, SSGB, CPHQ Improvement SpecialistChristopher Mensah is an Improvement Specialist with the Wolff Center at UPMC in Pittsburgh, PA. He is passionate about using his expertise and experience to positively impact patient care.Chris holds a BS in Industrial Engineering and an MBA from the University of Pittsburgh. He also is certified as a Six Sigma Green Belt, Project Management Professional, and Certified Professional in Healthcare Quality.Away from work, Chris enjoys reading, baking, listening to podcasts, and playing the tuba, video games, and basketball. He lives with his fiancé Liana and their two cats Luna and John Lewis.
2020-12-291h 21
Excellence In Healthcare Podcast099: Christopher Mensah MBA, BSIE, PMP, SSGB, CPHQ Improvement SpecialistSend us a textChristopher Mensah is an Improvement Specialist with the Wolff Center at UPMC in Pittsburgh, PA. He is passionate about using his expertise and experience to positively impact patient care.Chris holds a BS in Industrial Engineering and an MBA from the University of Pittsburgh. He also is certified as a Six Sigma Green Belt, Project Management Professional, and Certified Professional in Healthcare Quality.Away from work, Chris enjoys reading, baking, listening to podcasts, and playing the tuba, video games, and basketball. He lives with his fiancé Liana and their two cats Luna and John L...
2020-12-291h 21
The Healthcare QualityCastThomas West LSSMBB, CMQ/OE Improvement Nerd & PodcasterAfter years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they weren't having fun and there was no passion.By committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level. As Tom puts it, "change is a...
2020-12-221h 28
Excellence In Healthcare Podcast098: Thomas West LSSMBB, CMQ/OE Improvement Nerd & PodcasterSend us a textAfter years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they weren't having fun and there was no passion.By committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level. As Tom puts it, "...
2020-12-221h 28
The Healthcare QualityCastKat Roberts, BSN, RN, Caritas CoachKat Roberts, BSN, RN is a thought leader who founded the Integrative Health Department at Wellstar Health System, the first of its kind in the state of Georgia. To lead this movement, Kat completed the Integrative Health Leadership program at Duke University.That, along with her combined experiences as a level one trauma nurse, Reiki practitioner, rural clinic nurse in Zambia, Africa, and Caritas Coach has led to profound insight to creating healing environments for self, team members, and patients. She is passionate in her mission to transform healthcare leading with data, intuition, and heart!!!...
2020-12-1558 min
Excellence In Healthcare Podcast097: Kat Roberts, BSN, RN, Caritas CoachSend us a textKat Roberts, BSN, RN is a thought leader who founded the Integrative Health Department at Wellstar Health System, the first of its kind in the state of Georgia. To lead this movement, Kat completed the Integrative Health Leadership program at Duke University.That, along with her combined experiences as a level one trauma nurse, Reiki practitioner, rural clinic nurse in Zambia, Africa, and Caritas Coach has led to profound insight to creating healing environments for self, team members, and patients. She is passionate in her mission to transform healthcare leading with data, intuition, and...
2020-12-1558 min
The Healthcare QualityCastMarisa Farabaugh, BSIE, MBA SVP and Chief Supply Chain OfficerMarisa is the Senior Vice President and Chief Supply Chain Officer for AdventHealth. In this role, she is responsible for all aspects of supply chain within the system, including contracting, field operations, data and analytics, value analysis, affiliates program, corporate pharmacy and RxPlus, and corporate construction management.Farabaugh recently joined AdventHealth and started in July of 2019. Prior to this transition, Farabaugh held several roles within healthcare supply chain, most recently as the Chief Supply Chain Officer for Wake Forest Baptist Medical Center in Winston-Salem, NC. During her time at Wake Forest, she also served as Head of...
2020-12-0854 min
Excellence In Healthcare Podcast095: Andrea Lowe, MHA, PA-C Dir of Employer Strategy / D.E.I. Business PartnerSend us a textAndrea Lowe is AAPA’s Director of Employer Strategy and has recently taken on the role to lead AAPA’s Diversity, Equity and Inclusion initiatives.She graduated from Pace University – Lenox Hill Physician Assistant program in 2001 and obtained her MHA in 2007. Andrea also has a graduate certificate in Health Care Quality from George Washington University and will be completing her MBA from George Washington University this year. She also holds a certification in Diversity and Inclusion from Cornell University.She has more than 20 years of experience as an Emergency Medicine Physician Assistant along with nearly...
2020-12-0155 min
The Healthcare QualityCastAndrea Lowe, MHA, PA-C Director of Employer Strategy / Diversity, Equity & Inclusion Business PartnerAndrea Lowe is AAPA’s Director of Employer Strategy and has recently taken on the role to lead AAPA’s Diversity, Equity and Inclusion initiatives.She graduated from Pace University – Lenox Hill Physician Assistant program in 2001 and obtained her MHA in 2007. Andrea also has a graduate certificate in Health Care Quality from George Washington University and will be completing her MBA from George Washington University this year. She also holds a certification in Diversity and Inclusion from Cornell University.She has more than 20 years of experience as an Emergency Medicine Physician Assistant along with nearly 10 years...
2020-12-0155 min
Excellence In Healthcare Podcast094: Katie Anderson Leadership Coach, Consultant, Speaker, AuthorSend us a textKatie is an internationally recognized leadership coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention.Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. She has deep expertise and experience leading and coaching change in a variety of industries and is highly regarded among experts in the lean leadership space. In 2015 Katie and her family moved to Tokyo for an 18-month experience in Japan. What began as a...
2020-11-2453 min
The Healthcare QualityCastKatie Anderson Leadership Coach, Consultant, Speaker, AuthorKatie is an internationally recognized leadership coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention.Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. She has deep expertise and experience leading and coaching change in a variety of industries and is highly regarded among experts in the lean leadership space. In 2015 Katie and her family moved to Tokyo for an 18-month experience in Japan. What began as a connection...
2020-11-2453 min
The Healthcare QualityCastMike Hodges, MA, CHSS Healthcare Security LeaderMike is the Director of Public Safety at Piedmont Athens Regional Hospital in Athens, Georgia. In Mike’s over 18 years of experience, he has been a pioneer in proactive security solutions including leading the development of a collaborative workplace violence prevention program that has reduced incidents of workplace violence by over 50% at his facility.Prior to healthcare, Mike was a member of the U.S. Army where his service included a response to Hurricane Katrina and combat tours in both Iraq and Afghanistan. Mike has published numerous articles related to violence prevention and officer training, he currently ma...
2020-11-171h 02
The Healthcare QualityCastJoin in on a Live Recording of the Healthcare QualityCast (Thur Nov 19, 2020)• Registration Link: https://theqiacademy.mykajabi.com/pl/232900• Connect with Ananya Datta (LinkedIn): https://www.linkedin.com/in/ananyadattaedconsultant/• Connection with Cherese Pate (LinkedIn): https://www.linkedin.com/in/cherese-pate-rn-bsn-emergency-department-improvement-specialist-73b962129/ --- Send in a voice message: https://anchor.fm/healthcarequalitycast/message
2020-11-1600 min
The Healthcare QualityCastAndrew Kopolow, MPA, MSW, CPHQ, PMP, CSSBB Associate Director, Operational ExcellenceAndrew draws on close to 20 years of experience in healthcare with roles ranging from direct practice clinician to Director of Quality Management. He is currently a process improvement consultant with UnitedHealthcare’s corporate quality team and an adjunct instructor within United’s Operational Excellence program. Andrew is a member of the faculty at Thomas Jefferson University’s College of Population Health and teaches graduate courses in Healthcare Quality and Patient Safety.Previously, he was an Adjunct Professor at the University of Phoenix where he taught courses in Healthcare Quality Management and Outcomes Analysis (2011-2017). He served on the Bo...
2020-11-101h 03
The Healthcare QualityCastJonathan McLean, BA Healthcare Employee Retention ConsultantJonathan Mclean is an accomplished Healthcare Employee Retention Consultant and a serial entrepreneur. Jonathan has worked in Healthcare Recruitment for 5+ years and has billed over three million dollars in net sales.Jonathan has an extensive background in partnering with healthcare teams, developing organizations, and hiring talent. He is experienced with sales and retention and understands how to build revenue while retaining great employees. Jonathan is a strategic and innovative thinker that can accomplish results in half the time without sacrificing any due diligence.Three words that describe Jonathan are Focus, Determined, and Relentless....
2020-11-031h 13
The Healthcare QualityCastLauren Cooper, MSHS, CSSBB, PMP Assoc Dir, Performance ImprovementLauren Cooper is the associate director of performance improvement at Wake Forest Baptist Health in Winton-Salem, NC.In this role, she leads a team of 6 six sigma green belts and black belts who lead system-wide quality improvement projects, train associates in quality improvement tools, and partner with their patient safety team to analyze and improve systems after serious safety events.Outside of work, Lauren enjoys cooking, cake decorating and is beginning to explore cookie decorating. These skills come in handy since she’s currently in the middle of summer birthday season for her two sons, Ch...
2020-10-271h 05
The Healthcare QualityCastAndrew S. Gallan, Ph.D. Assistant Professor of Marketing and Director, Center for Services Marketing & ManagementAndrew S. Gallan, Ph.D. is an Assistant Professor of Marketing and Director, Center for Services Marketing & Management, at the College of Business at Florida Atlantic University, Boca Raton, FL. His research interests are in the areas of innovation, design, and patient experience in health care, which explore the transformative potential of services; and, the use of data analytics to uncover insights into innovative new business strategies.Andrew’s collaborations with a variety of health care organizations, including Mayo Clinic Arizona, Advocate Health Care, the Patient, and Family-Centered Care Innovation Center at the University of Pittsburgh Medical Ce...
2020-10-131h 04
The Healthcare QualityCastValerie Boleman, BSIE, CLSSBB AVP, Process Improvement and EngineeringValerie Boelman is the Assistant Vice President of Process Improvement and Engineering at UnityPoint Health – Des Moines. Her responsibilities include managing a diverse team of clinicians, engineers, and business professionals to improve the effectiveness and efficiency of processes across a three-hospital system. She began as a Process Improvement Coordinator and transitioned to Process Improvement Engineer prior to leading the Process Improvement Department. Valerie is an active member of the Society for Health Systems, a professional organization within the Institute of Industrial and Systems Engineers to support the industrial engineering professionals involved in improving the quality and efficiency of healthcare....
2020-10-0645 min
The Healthcare QualityCastPrerna Kahlon, BDS, MPAH, CPHQ Vice President, Quality and Process ImprovementDr. Prerna S. Kahlon is a healthcare management professional with over 19 years of experience in applying improvement science to deliver high quality clinical and operational outcomes at the department, hospital, and system level. In her various roles, she has driven the creation of an effective multi-disciplinary infrastructure for quality management by leveraging her clinical knowledge and experience with diverse hospital cultures; and complex organizations.Presently, she is Vice President, Quality and Process Improvement at Grady Health System in Atlanta, Georgia. In this role, she is responsible for driving performance improvement initiatives and results across Grady’s extensive co...
2020-09-2953 min
The Healthcare QualityCastAmelie Karam Millennial Specialist - Generational Speaker and ConsultantAmelie Karam provides Millennial insight on how organizations can better understand the Millennial generation to attract and retain top talent. Through her Millennial perspective, research, and entertaining presentation, Amelie will help leaders feel empowered to lead their newest employees to success. By better understanding the Millennial generation, leaders will feel well equipped to bridge generational gaps in their organization.Here in Episode #84 Amelie starts our show with a great mindset encouraging us to throw out our nets; Amelie highlights the path that led to her career in becoming a Millennial Expert; She provides a detailed overview of...
2020-09-221h 05
Excellence In Healthcare Podcast084: Amelie Karam Millennial Specialist - Generational Speaker and ConsultantSend us a textAmelie Karam provides Millennial insight on how organizations can better understand the Millennial generation to attract and retain top talent. Through her Millennial perspective, research, and entertaining presentation, Amelie will help leaders feel empowered to lead their newest employees to success. By better understanding the Millennial generation, leaders will feel well equipped to bridge generational gaps in their organization.Here in Episode #84 Amelie starts our show with a great mindset encouraging us to throw out our nets; Amelie highlights the path that led to her career in becoming a Millennial Expert; She provides a...
2020-09-221h 05
The Healthcare QualityCastFrank Khan, MBA, CPHQ, CPPS Clinical Performance Improvement ConsultantHere in Episode #83, Frank opens our show with 3 classic quotes from 3 incredibly iconic figures; we take time to dig into Frank’s unique and non-traditional healthcare quality improvement career path; he shares the ins and outs of 3 professional certifications that we should all have on our radars; Frank tells a dark moment story teaching us to double down on networking and service, even during times of career transitions; he gives us an important tip for anyone facilitating teams; he shares a career AHA centered on impacting both the people and process side of change; Frank introduces us to the AD...
2020-09-151h 06
The Healthcare QualityCastNicole Cable, MHS, CPXP, LBBP Chief Experience OfficerHere in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must fully understand our environment before we’re able to make changes; Nicole teaches us a service principle-centered around putting the employee first; She shares one her best strategies for empowering and engaging her team; Nicole gives us an ah...
2020-09-081h 15
The Healthcare QualityCastMichael Lalor, MD MBA CPE FACHE Chief Medical OfficerHere in episode #81, Michael starts our show highlighting the life lessons in what we do and learn as quality leaders; He walks us through his career journey as a healthcare professional, a physician executive, and a well tenured care provider within the hospice and palliative care space; Michael provides a great overview and introduction into the world of palliative care; and helps to define the standard of quality within this unique specialty; Dr. Lalor gives an insightful breakdown in what it takes to lead yourself versus leading others; He highlights a range of leaderships viewpoints for promoting provider wellness...
2020-09-0157 min
The Healthcare QualityCastStephen Weller, MBA, MM Lean Operations ConsultantAs a quality improvement professional and historian, Stephen starts our episode #80 with a quote from the Father of Scientific Management; Stephen shares with us his background going from manufacturing, and into lean operations coaching and consulting for operating rooms; Total side note, but Stephen has authored and co-authored several lean related manuscripts, but his latest book titled “The Progressive Machine” is an absolute must to add to your collection; Stephen shares an aha moment teaching us that you can’t be successful by yourself; Stephen highlights a great tip around not carrying the burden of an unsuccessful team and give a...
2020-08-2555 minThe Healthcare QualityCastAudrey Cortez, RN, MSN, CPXP Director of Patient ExperienceHere in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work;Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about change management in the face of our current pandemic; She teaches us that we have to stay connected with our purpose as...
2020-07-1450 minThe Healthcare QualityCastDr. Saria Saccocio, Ambulatory Chief Medical OfficerIn celebration of Doctor’s Day 2019, the Quality Coaching Co and the HealthCare QualityCast is honored to have interviewed, Saria Saccocio, MD, FAAFP, MHA. Saria is the Ambulatory Chief Medical Officer and Department Chair of Family Medicine for Prisma Health. Listen in as Saria delivers value, on top of value as she shares with us her approach to “Do 2019”, essential elements to implementing a culture of high-reliability, her passion for not only creating wins and celebrating with her team, but also in developing accountability models that allow for sustainable changes…and oh yeah, she officially crowns Jarvis as the “Process Doctor”...
2019-04-0333 minThe Healthcare QualityCastIntro Show - Jarvis Gray (Host)Want to know what the Healthcare QualityCast is all about? Want to know why I launched this new and engaging show, that is guaranteed to impact the Healthcare Industry in the US, and beyond? Tune in with my kick-off episode to learn about the mission, the motivation, and the man behind (what will soon be) Healthcare's most inspiring podcast show...in the history of healthcare podcast shows! “I'm a promoter of the (quality) people for the (quality) people and by the (quality) people…and my magic lies in my (quality) people ties.” – Don King (and Jarvis)--- Send in a voi...
2019-03-1413 min