Shows
Travel Buddy with SwitchflyOur Favorite Travel Memories and What They Taught UsJoin Rachel Satow and Ian Andersen as they explore the transformative power of travel. From breathtaking views in Switzerland to unexpected adventures in Paris and serendipitous connections around the globe, this episode uncovers the moments that make journeys unforgettable. With candid stories, laughter, and thoughtful insights, our guests share why travel is rarely about the destination—and almost always about the people and experiences along the way. Tune in for an inspiring conversation that will change the way you see the world, whether you’re planning your next adventure or reminiscing about travels past.Chapters(00:01) Awe-Inspiring Trav...
2026-01-2737 minTravel Buddy with SwitchflyWhy Loyalty Planning Should Start with The Traveler, Not the ProgramIn this episode, Rachel Satow and Ian Andersen explore what truly makes travel loyalty programs resonate with customers today. Drawing on personal stories and industry expertise, they discuss why loyalty planning should pivot from point systems to the real-life journeys and emotions of travelers. You’ll hear how cross-functional teamwork, memorable customer experiences, and emotional connection can transform retention strategies in a crowded marketplace. If you’re looking to rethink loyalty through a more human and holistic lens, this conversation offers practical insights and a fresh perspective.Chapters(00:01) The Limits of Transactional Loyalty Programs(04:10) Designing Loya...
2026-01-2134 minTravel Buddy with SwitchflyAligning Rewards Programs with Team Goals and KPIsIn this episode of the Travel Buddy podcast, Ian Andersen and Rachel Satow take a close look at how to align rewards and recognition programs with team goals and KPIs for a more motivated, high-performing workforce. Together, they unpack common pitfalls of traditional rewards, share practical strategies for building meaningful incentives, and explore the surprising role travel can play in driving engagement and innovation. Tune in for expert insights, memorable anecdotes, and actionable tips to help you design rewards that truly move the needle for your team in 2026 and beyond.Chapters(00:01) Challenges With Traditional Rewards Programs
2025-12-0233 minTravel Buddy with SwitchflyHow Loyalty Programs Shape Holiday Travel DecisionsIn this episode of the Travel Buddy podcast, travel experts Ashley Martinez, Rachel Satow, and Ian Andersen unravel the real impact of loyalty programs on holiday travel decisions. Together, they share practical tips, surprising strategies, and personal stories about maximizing points, timing flights, and navigating peak travel stress. Whether you're debating between family gatherings or last-minute adventures, this conversation offers fresh insights into making every trip affordable—and even a little more fun. Tune in for expert advice, candid anecdotes, and clever ways to stretch your points further this holiday season.Chapters(00:01) Holiday Travel Decisions and Lo...
2025-11-1839 minTravel Buddy with SwitchflyGamifying Digital and Physical Travel LoyaltyIn this episode of the Travel Buddy Podcast, hosts Rachel Satow and Ian Andersen have an in-depth discussion on the power of gamification in the travel industry. The conversation explores the evolution of gamification, from its surprising historical roots to its modern applications across loyalty programs and on-the-ground travel experiences. With engaging real-world examples and practical advice, this episode reveals how tapping into human motivation through creative gamification can enhance traveler engagement and drive real business results. Tune in to discover how blending digital and physical touchpoints can transform both customer and employee journeys.Chapters(00:01) Origins...
2025-10-2729 minTravel Buddy with SwitchflyWhy We Love Travel: The Joy of Exploring New PlacesIn this episode of the Travel Buddy Podcast Ian Andersen, Rachel Satow, and returning guest Ashley Martinez have a lively conversation about the transformative power of travel. Together, they share personal stories, discuss how travel shapes perspectives, and examine the evolving dynamics of the travel industry. The group explores why travel is more essential than ever for personal growth and well-being, touches on generational shifts, and offers thoughtful predictions about the future of exploring the world. Tune in for a mix of expert insight, heartfelt anecdotes, and inspiration for your next adventure.Connect with SwitchflyWebsite...
2025-10-1336 minTravel Buddy with SwitchflyAirline Loyalty Programs: What's Next for Frequent Flyers?In this episode of Travel Buddy, we’re joined by the usual suspects Rachel Satow and Ian Andersen, as well as guest Jessica Steinberg, Travel Packaging Marketing Manager at Switchfly, for a fresh look at the changing world of airline loyalty programs. We explore the evolution of frequent flyer rewards, how Millennials and Gen Z are reshaping travel expectations, and the growing influence of personalized data and AI in the booking journey. The conversation uncovers practical strategies for both airlines and travelers, with expert insights on maximizing loyalty benefits and creating standout customer experiences. Whether you’re a travel enth...
2025-08-1331 minTravel Buddy with SwitchflyGenerative AI's Role in Loyalty ProgramsJoin Rachel Satow, and Ian Andersen for a focused conversation with Ravneet Ghuman, Switchfly’s Head of Data Science & Machine Learning. This episode unpacks the discipline and nuance behind generative AI, machine learning, and data-driven personalization in the travel loyalty space. With Ravneet’s leadership and the hosts’ facilitation, listeners gain a clear view of how Switchfly balances advanced technology, privacy, user experience, and measurable impact—always with the traveler in mind.Key HighlightsRavneet explains Switchfly’s approach to generative AI and machine learning, emphasizing how these technologies drive internal productivity and efficiency, accelerate labeling and automa...
2025-08-0845 minTravel Buddy with SwitchflyLoyalty Status and Travel Trends: What Matters Most to Modern TravelersIn this episode of the Travel Buddy podcast, presented by Switchfly, hosts Ian Andersen and Rachel Satow examine how generational shifts are redefining travel loyalty. Through a mix of industry data and personal perspective, they focus on what Gen Z and millennials value in rewards, what skepticism persists, and which trends will shape the future of travel experiences.Key HighlightsGenerational shift: Hosts share that Gen Z and millennials are projected to drive over 50% of U.S. leisure trips by summer 2030, with Gen Z alone expected to spend $450 billion globally on travel.Experiences first: Younger generations...
2025-06-2036 minTravel Buddy with SwitchflyEmployee Retention Strategies in a Changing MarketIn episode 27 of the Travel Buddy podcast, Rachel Satow is joined by Ian Andersen and Ashley Martinez to explore how organizations can better engage and retain their workforce amid rising turnover and shifting employee expectations. They discuss key drivers of disengagement, trends like wellness tourism, and how travel rewards are becoming an essential part of modern employee benefits.Key Highlights • Why low unemployment and high turnover are reshaping corporate loyalty • What engagement really means—and the cost of disengaged employees • The link between unclear career paths and quiet quitting • How wellness and travel intersect...
2025-06-1127 minTravel Buddy with SwitchflyThe Impact of Loyalty Programs on Business PerformanceIn episode 26 of the Travel Buddy podcast, James Houchin and Rachel Satow explore the crucial role loyalty programs play in enhancing business performance. They discuss the dynamics of loyalty ecosystems, personalized marketing, and the benefits of integrating travel experiences into loyalty offers. This episode offers insightful strategies for leveraging loyalty programs to boost customer engagement and optimize business outcomes.Key Highlights• Overview of different types of loyalty programs, from transactional to aspirational.• The influence of loyalty programs on customer lifetime value (CLV) and acquisition costs.• Insights into using customer data for personalized marketing within loyalt...
2025-03-2729 minTravel Buddy with SwitchflyEmerging Travel Trends for 2025In this exciting episode of the Travel Buddy podcast by Switchfly, we explore emerging travel trends for 2025 with special guests Ashley Martinez and Rachel Satow. They discuss how artificial intelligence and technology are reshaping travel planning and personalization. From innovative travel tech like neighborhood insights to the rise of domestic travel and conscious tourism, this episode offers valuable insights for travelers looking to stay ahead of the curve. Whether you're a seasoned globe-trotter or planning your next adventure, gain practical tips on leveraging AI and new technologies for a more immersive travel experience.Key Highlights• Exploration of...
2025-03-1827 min
Life's AccessoriesWhen Women Ran Fifth Avenue: Julie Satow and A Letter from Henri Bendel'sAward winning author and journalist Julie Satow joins Rachel for the very first episode of season two of Life's Accessories to discuss a letter that was sent to Julie's grandmother in 1958 from the iconic department store, Henri Bendel's. This letter is quite fitting as Julie's latest book When Women Ran Fifth Avenue: Glamour and Power at the Dawn of American Fashion chronicles the lives of three fascinating and inspiring women who rose to the top ranks at the height of the glamour in the 20th century world of department stores, which were then places "where every wish could be...
2024-06-0428 min
The Mike Satow ExperienceRachel BurmanRachel is an artist who embodies expressing herself in ways that make her happy. In this episode we talk about the the common disconnection between one's head and one's heart. We also discuss the power of support and a principal on how to start what you finish.Connect with Rachel:Facebook: https://www.facebook.com/Raquel.BurmanaIG: burmyyyArt PagesFacebook: https://www.facebook.com/lolitas.art/IG: @lolitas.heart
2021-08-3059 min
Business of the VBonafide Creates Hormone Free Relief for Hot FlashesFor anyone who still thinks menopause is a forbidden topic, today’s episode breaks right through that barrier. Dr. Alyssa Dweck and Rachel talking facts and welcoming insights from Mike Satow, president and CEO of Bonafide, a data-driven supplement company “on a mission to provide naturally effective solutions to perfectly natural symptoms.” Focused on women’s sexual and reproductive health, the company had a banner year in 2020 with more good things on tap for the year ahead. How Mike went from practicing law to becoming a serial entrepreneur in the health and wellness space makes for an interesting tale.
An...
2021-06-1719 min