Shows
ServiceSharp - a podcast all about ServiceNow4x2 Architects and Platform RequestsWelcome back to ServiceSharp - In this episode we discuss the role of Architect in the ServiceNow ecosystem. What an architect does - what they should be doing and how to communicate. We also talk about different platform requests and what Architects may or may not be looking for when evaluating those requests.
It may be 2022 and 2020 is supposed to be behind us but - If you or your small business requires any assistance during this time please reach out to our sponsors. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help @ ww...
2022-02-221h 09ServiceSharp - a podcast all about ServiceNow4x1 Upgrades and thingsWelcome back to ServiceSharp - 2021 wasn't that great of a year for podcast production but we are back and on track to be back in the studio on a regular basis! In this episode we discuss everyone's favorite topic - upgrades! We talk about our recent experience with Rome and Quebec and some general practices about upgrades. After the jump we also discuss some things such as management buy in; some implementation issues; some vendor issues, and more. So buckle up and dive in to the new season of ServiceSharp!
It may be 2022 and 2020 is supposed to be...
2022-01-2650 minServiceSharp - a podcast all about ServiceNow3 x 3 Flow designer and some misc questionsWelcome back to ServiceSharp! This episode continues our talk of flow designer and we get into some user questions that we have had over the years. Let us know what you want to hear about!
We are excited to announce the ServiceSharp Expo! This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo
Some of our topics include:
Incidents vs Requests The Elusive 2 Week Upgrade How to get into a ServiceNow career From Gutters to GlideRecords Career Panel Q&A Upgrades Panel Q&A Workshops (quick dives) in...
2021-08-3126 min
ServiceSharp - a podcast all about ServiceNow3x2 Flow Designer and JellyWelcome back to ServiceSharp! After a loooong hiatus we are back with new content! In this episode we continue our discussion flow designer. We are back on track now and would love to have your feedback, answer your questions or have you on the show with us!
We are excited to announce the ServiceSharp Expo! This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo
Some of our topics include:
Incidents vs Requests The Elusive 2 Week Upgrade How to get into a ServiceNow career
From Gutter...
2021-08-2325 minServiceSharp - a podcast all about ServiceNow3x1 Flow Designer Part 1Welcome back to ServiceSharp! After a long hiatus we are back with new content! In this episode we begin our discussion flow designer. We have a new format where we are recording in one long shot and then breaking it down into individual episodes - this way we can be a little more consistent in getting things out to you. Bear with us as there may be some unnatural breaks.
We are excited to announce the ServiceSharp Expo! This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo
Som...
2021-03-1530 minServiceSharp - a podcast all about ServiceNow2X17 A discussion on upgradesWelcome back to ServiceSharp! Having completed several upgrades recently the crew wanted to take a few minutes and discuss the quirks, new functionality, and lessons learned when upgrading to Orlando.
Send us your input or be a guest on the show!
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted cons...
2020-11-201h 19ServiceSharp - a podcast all about ServiceNow2X16 ServiceNow WishlistWelcome back to ServiceSharp we apologize for the long break! We are back this week with a Wishlist, maybe just a tad early for Christmas! We discuss things we would like to see in ServiceNow as well as some general things we like and maybe dislike. Somehow we also end up discussing Sharepoint ???
The Expert - the video referenced in the podcast https://www.youtube.com/watch?v=ObA9WGiQqLY
Send us your input or be a guest on the show!
If you have questions that you would like answered or would like to be a...
2020-11-031h 20ServiceSharp - a podcast all about ServiceNow2x15 - Cross-company integration using Exalate, an interview with Francis MartensIn this episode of ServiceSharp we speak with Francis Martens with iDalko. We discuss his product Exalate and how it interacts with ServiceNow this is a fascinating discussion that we learned a lot from. There are so many great problem solvers out there building and adapting to bring more value to ServiceNow. Check out iDalko here https://www.idalko.com.
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For...
2020-08-1934 minServiceSharp - a podcast all about ServiceNow2x14 ImportsIn this episode of ServiceSharp we take a look at performing imports in ServiceNow. This episode has a video component on our YouTube channel. Click here for the video. We periodically do video versions - Follow our YouTube Channel!. https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and d...
2020-08-0456 minServiceSharp - a podcast all about ServiceNow2x13 Service MappingIn this episode of ServiceSharp we welcome David Stefferud (https://www.linkedin.com/in/david-stefferud/), a platform architect to provide expert opinion on service mapping and strategy. Our discussion begins with service mapping and moves to creating a company culture that will maximize results. Give us your feedback and suggestions. We will periodically do some video versions as well - check out the YouTube Channel!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If...
2020-07-071h 04ServiceSharp - a podcast all about ServiceNow2x12 ServiceNow IT Business ManagementIn this episode of ServiceSharp We discuss IT Business Management, we also test out a new format for the show in order to create consistency across episodes we will have regular segments regardless of the main topic. Give us your feedback and suggestions. We will periodically do some video versions as well - check out the YouTube Channel!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business req...
2020-06-221h 03ServiceSharp - a podcast all about ServiceNow2x11 IT Service Management (ITSM)In this episode of ServiceSharp We discuss IT Service Management, what modules are part of it and how they relate to each other. Jump in and share your thoughts and questions we would love to find answers them. We will periodically do some video versions as well - check out the YouTube Channel!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time...
2020-06-011h 10ServiceSharp - a podcast all about ServiceNow2x10 CMDB Part 3In this episode of ServiceSharp we invite a new guest, ITIL expert Jeffrey Tefertiller and finish up our three part conversation on CMDB. We discuss recovering from a poor implementation or revitalising a poorly managed CMDB as well as some thoughts on what should be measured in a CMDB.
Reach out to Jeffrey on LinkedIN at https://www.linkedin.com/in/jeffreytefertiller and find out how he can help you build a solid IT practice including disaster recover and business continuity planning.
CMDB means configuration Management Database - what do we do with it, is it...
2020-05-141h 13
The Leader's Quarry by Stonecutters Leadership2x1 Women in leadershipWelcome to a new year for Panning Leadership - now brought to you by Stonecutters Leadership. In this episode Melissa Haas begins a series discussing strategies for women tackling leadership roles. Melissa is a professional financial accountant and former Assistant Controller in the energy sector. She holds a Masters of Accounting and Financial Management and has 20 years professional experience.
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Support this podcast: https://podcasters.spotify.com/pod/show/leadersquarry/support
2020-05-0510 minServiceSharp - a podcast all about ServiceNow2 X 9 CMDB Part 2In this episode of ServiceSharp we dive a little bit deeper into our conversation on CMDB, the first half of this episode contains video check it out at https://youtu.be/pSOKEcO5cmk. CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would love to answers them. We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or wou...
2020-05-0448 minServiceSharp - a podcast all about ServiceNow2x8 CMDB Part 1In this episode of ServiceSharp we invite a new guest and start a conversation on CMDB. CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would love to answers them. We will periodically do some video versions as well - check out the YouTube Channel!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If...
2020-04-231h 07ServiceSharp - a podcast all about ServiceNow2x7 API IntegrationsIn this episode of ServiceSharp we do things a little different with a video walk through of API integrations. Justin leads us through the ins and outs of getting started with using API's with ServiceNow. Enjoy the audio but please head over to YouTube and catch the full presentation!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to...
2020-04-171h 08ServiceSharp - a podcast all about ServiceNow2X6 Special Guest Avery WilliamsonIn this episode of ServiceSharp we have a special guest, Avery Williamson from Neslon Frank! Avery Williamson is a graduate from West Virginia University, who moved to Philadelphia in January this year to join ServiceNow staffing firm Nelson Frank. The company, a part of cloud talent organization Tenth Revolution, is a specialist in hiring professionals for the platform. Dealing exclusively with ServiceNow from their six offices across the US, UK and Australia, Nelson Frank has worked with over 30,000 organizations to find them the perfect candidate for their projects.
If you have questions that you would like answered...
2020-04-0641 minServiceSharp - a podcast all about ServiceNow2x5 working from homeIn this episode of ServiceSharp we discuss everyone's current favourite topic working from home, in this episode we talk about our experience and what we like about the platform as well as how easy the transition has been to make.
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.
www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com
For leadership, strategy, and employee training contact Stonecutters Leadership.
ww...
2020-03-3153 minThe Leader's Quarry by Stonecutters Leadership11. Leading through difficultyWelcome back! This episode Jason discusses leading through difficult times - the markets down, competition is up, new regulations. We will go through difficult times and it will be those times when leaders are tested the most.
Listen as we describe 8 factors in leading through difficult times.
Have a comment or a topic you want us to cover panning@sharpstonegroup.com
Randy Haas https://www.linkedin.com/in/rghaas/
Jason Leger https://www.linkedin.com/in/jason-leger-9a6868a/
presented by the www.sharpstonegroup.com
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Support this podcas...
2019-10-0832 minThe Leader's Quarry by Stonecutters LeadershipThe ultimatum gameGame theory is a very popular theory in economics that in part seeks to understand the effect of events based on not only personal actions but also the actions of others. John Nash is credited with beginning the use and popularization of game theory, The ultimatum game is an economic game in which two parties become involved in a transaction - the transaction is a one off transaction. The parties are only brought together one time - party a is offered a sum of money - say $100,000.00. Party A decides how the money will be split between A and B, t...
2019-08-0825 minThe Leader's Quarry by Stonecutters LeadershipLessons from campIn this episode we hear from Jason and Chris as they discuss influence and how to build it when working with youth. The lessons are equally important in business and leadership in any organization because influence is the currency of leadership.
Talk to me Goose! panning@sharpstonegroup.com
Randy Haas https://www.linkedin.com/in/rghaas/
Jason Leger https://www.linkedin.com/in/jason-leger-9a6868a/
presented by the www.sharpstonegroup.com
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Support this podcast: https://podcasters.spotify.com/pod/show/leadersquarry/support
2019-06-2617 minThe Leader's Quarry by Stonecutters LeadershipFocus and EmpowermentThis episode of Panning Leadership is gold! Jason breaks down how a manager can turn an annoyance into productivity with some thoughtful exercises and a small time investment.
Talk to me Goose! panning@sharpstonegroup.com
Randy Haas https://www.linkedin.com/in/rghaas/
Jason Leger https://www.linkedin.com/in/jason-leger-9a6868a/
www.sharpstonegroup.com
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Support this podcast: https://podcasters.spotify.com/pod/show/leadersquarry/support
2019-06-1707 minThe Leader's Quarry by Stonecutters LeadershipPurposeIn this episode we discuss purpose, what it brings us, why we need it, what happens when we don't have it and how to build on it.
The hbr article referenced is https://hbr.org/2014/05/from-purpose-to-impact
How do you know when you are alive? When you have a purpose!
Purpose brings clarity
Purpose brings boldness
Purpose brings resilience
Purpose brings engagement
Purpose brings focus!
let us know panning@sharpstonegroup.com
Randy Haas https://www.linkedin.com/in/rghaas/
Jaso...
2019-06-0427 minThe Leader's Quarry by Stonecutters LeadershipUnlocking PotentialOne the keys to leadership is learning to unlock potential. To unlock your own potential and then to help others unlock theirs. In this episode we discuss some of the tools that are available to the leader. The greatest tool is the desire to learn and grow continually stretching oneself. The Sharpstone Group offers some tools that are very useful - DISC Analysis for individuals and groups, group coaching, 1 on 1 coaching, masterminds, and live training. DISC analysis is a personality tool that can help understand what motivates and promotes energy in a person along with discovering the fears that uncon...
2019-05-1318 minThe Leader's Quarry by Stonecutters LeadershipDefining LeadershipIn this episode the nature of leadership is discussed. Drucker says that being a leader simply means having people that follow you. John Maxwell says that leadership is influence. What do you think?
let us know panning@sharpstonegroup.com
Randy Haas https://www.linkedin.com/in/rghaas/
Jason Leger https://www.linkedin.com/in/jason-leger-9a6868a/
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Support this podcast: https://podcasters.spotify.com/pod/show/leadersquarry/support
2019-05-0611 minThe Leader's Quarry by Stonecutters LeadershipData is KingIn this short episode Jason discusses the ever growing amount data that we are faced with and how to go from data points to action. The key is putting the data into contexts that can be then be matched with the factors that create passion and drive on our teams.
let us know what you think panning@sharpstonegroup.com
Randy Haas https://www.linkedin.com/in/rghaas/
Jason Leger https://www.linkedin.com/in/jason-leger-9a6868a/
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Support this podcast: https://podcasters.spotify.com/pod/show/leadersquarry/support
2019-05-0206 minThe Leader's Quarry by Stonecutters LeadershipEp 3 - MicromanagementIn this episode we explore the dreaded phenomenon of micromanagement - what causes it? Who does it? What does it cause? Ask anyone what is something that annoys you at work and you will likely get micromanagement as one of the answers - but ask any boss about it and almost none will admit to doing it.
let us know what you think panning@sharpstonegroup.com
Randy Haas https://www.linkedin.com/in/rghaas/
Jason Leger https://www.linkedin.com/in/jason-leger-9a6868a/
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2019-04-2427 minThe Leader's Quarry by Stonecutters LeadershipOn the defenseIn our second episode Jason Leger talks about what happens when companies move away from an innovative posture and adopt a defensive posture. Listen in and be challenged to look at your culture - is this happening to your company?
Send us any questions or comments to panning@sharpstonegroup.com; visit our site www.sharpstonegroup.com.
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Support this podcast: https://podcasters.spotify.com/pod/show/leadersquarry/support
2019-04-1507 minThe Leader's Quarry by Stonecutters LeadershipKicking it offTo kick things off I wanted to explain a little about our goals. We aim to bring critical, meaningful, nuggets of leadership gold to you.
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Support this podcast: https://podcasters.spotify.com/pod/show/leadersquarry/support
2019-04-1105 min