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Rebecca Madro

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Product Ops ChroniclesProduct Ops ChroniclesBuilding product ops from scratch while scaling with Thorsten Löwenberg“As much as you communicate, it’s probably not enough…” In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Thorsten Löwenberg, Product Operations Lead at Miro, to discuss his experience building product ops from scratch while scaling the business. From challenges to wins, and how to align cross-functional teams (across two buildings), Thorsten shares all!Key talking points: Aligning product teams through rapid scalingReducing friction between teamsThe biggest surprises and challenges of scaling product opsCommunica...2025-07-0943 minProduct Ops ChroniclesProduct Ops ChroniclesThriving as a team of one with Beks YellandLucky #7! 🎊Welcome to the seventh episode of the Product Ops Chronicles podcast, where our hosts Graham Reed and Antonia Landi sit down for an engaging discussion with special guest Beks Yellend. This episode is all about the unique challenges product professionals, particularly those in single-serving roles like product operations, face when it comes to their mental health and well-being. Product professionals often find themselves isolated, facing a mountain of responsibilities solo. Graham, Antonia, and Beks dive deep into these challenges, sharing personal stories and practical advice. They underscore the importance of buil...2025-06-1353 minProduct Ops ChroniclesProduct Ops ChroniclesUsing AI for discovery, feedback, and decision-making with Aly MahanCan AI actually help you manage feedback better – or is it just adding more noise?In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Aly Mahan to discuss using AI to handle feedback at scale, prioritize product decisions, and close the loop more effectively. Plus, why chasing “inbox zero” for product feedback is a trap – and what to do instead.Key talking points of episode 12: Staying on top of customer feedbackUsing AI to sort, summarize, and quantify feedbackWhy you don’t...2025-06-1351 minProduct Ops ChroniclesProduct Ops ChroniclesProduct operations role in managing culture in shifting environments with Jana Debusk“Creating a house we all want to live in is where great product work can happen.”On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Jana Debusk to discuss building and maintaining product culture, especially in the face of change. Plus, the reason you should show your colleagues your pets…Key talking points from episode 11:Collaboration with HR and product leadershipManaging change through cultureThe impact of acquisitionsBoosting morale and having fun at workFindin...2025-06-1358 minProduct Ops ChroniclesProduct Ops ChroniclesPM'ing the PM experience with Chris Fox and Chris ButlerWhat exactly is the role of product operations? Is it PM'ing the PM experience or something far more nuanced? In the latest episode of The Product Ops Chronicles, hosts Graham Reed and Antonia Landi dive deep into this question with guests Christopher Fox and Chris Butler. Together, they explore the evolving role of product ops as a strategic partner, change agent, and enabler for product managers, tackling everything from organizational dynamics to the future of cross-functional collaboration. If you’ve ever wondered how product ops fits into the bigger picture of product success, this episode is a mu...2025-06-131h 10Product Ops ChroniclesProduct Ops ChroniclesCan you put a price on product ops? with Lindsay BellGraham Reed and Antonia Landi are back with another exciting episode of the Product Ops Chronicles. This time, they're joined by the brilliant Lindsey Bell to dive into product operations and its pivotal role in swiftly and efficiently bringing high-quality products to market.Our hosts explore how product ops is the backbone of delivering top-notch products. Learn why it's not just about speed but also about maintaining quality and efficiency throughout the process.2025-06-131h 00Product Ops ChroniclesProduct Ops ChroniclesProviding value during the great redundancy with May WongIn the latest episode, Graham Reed, Antonia Landi, and guest host May Wong delve into the profound effects of layoffs and navigate the uncertain terrain of finding new employment amidst mental health strains and financial burdens. Come explore how product management and operations roles are changing amid a gradual job market recovery, offering optimism to those seeking new opportunities. Our hosts illuminate the indispensable value of product operations during organizational change, emphasizing its role in supporting employee well-being, retention, and career advancement. What’s cooking in episode 4?Impact of layoffs and challenges faced...2025-06-131h 03Product Ops ChroniclesProduct Ops ChroniclesThinking outside the product box with Diana SolerBuckle up for an exhilarating dive into the heart of product operations with episode 3 of Product Ops Chronicles – the podcast that's more than just conversation; it's your gateway to understanding the intricacies of product strategy, operations, and beyond. In this latest episode, join hosts Graham Reed, Antonia Landi, and guest host Diana Soler as they uncover pivotal themes that not only define the discipline but also shape the course of your product organization's journey. From unraveling the best communication approaches to leadership styles – our hosts are here to guide you every step of the way.2025-06-131h 03Product Ops ChroniclesProduct Ops ChroniclesUnderstanding the four hats of product operations with John CutlerEver felt like you’re doing four jobs at once? According to John Cutler, there may be some truth to that sentiment. In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with John to discuss the four hats of product operations: the operational excellence leader, the designer, the builder, and the wrangler. Plus, why not all dependencies are bad, and how to manage them without slowing down.Key talking points: The four hats of product opsBalancing collaborative and transactional work...2025-06-121h 00Product Ops ChroniclesProduct Ops ChroniclesUnderstanding the four hats of product operations with John CutlerEver felt like you’re doing four jobs at once? According to John Cutler, there may be some truth to that sentiment. In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with John to discuss the four hats of product operations: the operational excellence leader, the designer, the builder, and the wrangler. Plus, why not all dependencies are bad, and how to manage them without slowing down.Key talking points: The four hats of product opsBalancing collaborative and transactional work...2025-06-111h 00Product Ops ChroniclesProduct Ops ChroniclesUsing AI for discovery, feedback, and decision-making with Aly MahanCan AI actually help you manage feedback better – or is it just adding more noise?In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Aly Mahan to discuss using AI to handle feedback at scale, prioritize product decisions, and close the loop more effectively. Plus, why chasing “inbox zero” for product feedback is a trap – and what to do instead.Key talking points of episode 12: Staying on top of customer feedbackUsing AI to sort, summarize, and quantify feedbackWhy you don’t need to respond to every cust...2025-05-1451 minProduct Ops ChroniclesProduct Ops ChroniclesProduct operations role in managing culture in shifting environments with Jana Debusk“Creating a house we all want to live in is where great product work can happen.”On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Jana Debusk to discuss building and maintaining product culture, especially in the face of change. Plus, the reason you should show your colleagues your pets…Key talking points from episode 11:Collaboration with HR and product leadershipManaging change through cultureThe impact of acquisitionsBoosting morale and having fun at workFinding your tribe2025-04-0958 minProduct Ops ChroniclesProduct Ops ChroniclesFuture proofing product ops: What comes next? with Clare HawthorneWould you describe product operations as a support function? Or does that trigger thoughts of cost centres and subordination? Clare Hawthorne argues the term ‘support’ undersells the importance of the product operations function.On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Clare Hawthorne to look back at the last few years of product operations development to uncover the pitfalls and trends to futureproof the function.Key talking points from episode 10:Is product ops a support function?The true goal of product operationsFinding a compelling argument for prod...2025-03-1250 minProduct Ops ChroniclesProduct Ops ChroniclesProduct ops: Slowing down and doing one thing wellProduct teams are constantly pushed to move faster, ship faster, and iterate at breakneck speed. But what if the key to sustainable success is actually slowing down? In this episode of The Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Miriam Karlin to explore why product teams—and especially product operations—need to strike the right balance between speed, stability, and focus.With over seven years in the product space, Miriam has a wealth of experience in optimizing processes, facilitating usability studies, and coordinating product roadmaps across diverse teams. She shares her...2025-01-071h 00Product Ops ChroniclesProduct Ops ChroniclesProduct ops: PM'ing the PM experienceWhat exactly is the role of product operations? Is it the “manager of product managers” or something far more nuanced? In the latest episode of The Product Ops Chronicles, hosts Graham Reed and Antonia Landi dive deep into this question with guests Christopher Fox and Chris Butler. Together, they explore the evolving role of product ops as a strategic partner, change agent, and enabler for product managers, tackling everything from organizational dynamics to the future of cross-functional collaboration. If you’ve ever wondered how product ops fits into the bigger picture of product success, this episode is a must...2024-11-211h 10Product Ops ChroniclesProduct Ops ChroniclesProduct ops: Thriving as a team of oneLucky #7! 🎊Welcome to the seventh episode of the Product Ops Chronicles podcast, where our hosts Graham Reed and Antonia Landi sit down for an engaging discussion with special guest Beks Yellend. This episode is all about the unique challenges product professionals, particularly those in single-serving roles like product operations, face when it comes to their mental health and well-being.Product professionals often find themselves isolated, facing a mountain of responsibilities solo. Graham, Antonia, and Beks dive deep into these challenges, sharing personal stories and practical advice. They underscore the importance of buil...2024-08-0753 minProduct Ops ChroniclesProduct Ops ChroniclesCan you put a price on product ops?Hey there, product ops enthusiasts.Graham Reed and Antonia Landi are back with another exciting episode of the Product Ops Chronicles. This time, they're joined by the brilliant Lindsey Bell to dive into product operations and its pivotal role in swiftly and efficiently bringing high-quality products to market.Our hosts explore how product ops is the backbone of delivering top-notch products. Learn why it's not just about speed but also about maintaining quality and efficiency throughout the process.Gain insights on the critical elements of product management, tackling challenges head-on, and fostering a...2024-06-061h 00Product Ops ChroniclesProduct Ops ChroniclesCommunication and transparency with Holly HolbrookReady for another episode of the Product Ops Chronicles? Cause we sure are.This time in action hosts Graham Reed and Antonia Landi pair up with product ops superstar Holly Holbrook. The trio discusses everything you need to know about transparency and communications in product ops. In this episode, the gang examines the lack of transparency in product development and the goals that need to be set to improve these shortcomings over the long term. From building trust to empowering development, see how product operations can help aid the product lifecycle through proper collaboration and...2024-05-221h 04Product Ops ChroniclesProduct Ops ChroniclesProduct ops: Providing value during the great redundancyIn the latest episode, Graham Reed, Antonia Landi, and guest host May Wong delve into the profound effects of layoffs and navigate the uncertain terrain of finding new employment amidst mental health strains and financial burdens. Come explore how product management and operations roles are changing amid a gradual job market recovery, offering optimism to those seeking new opportunities. Our hosts illuminate the indispensable value of product operations during organizational change, emphasizing its role in supporting employee well-being, retention, and career advancement. What’s cooking in episode 4?Impact of layoffs and challenges faced...2024-03-251h 03Product Ops ChroniclesProduct Ops ChroniclesProduct ops: Thinking outside the product boxBuckle up for an exhilarating dive into the heart of product operations with episode 3 of Product Ops Chronicles – the podcast that's more than just conversation; it's your gateway to understanding the intricacies of product strategy, operations, and beyond. In this latest episode, join hosts Graham Reed, Antonia Landi, and guest host Diana Soler as they uncover pivotal themes that not only define the discipline but also shape the course of your product organization's journey. From unraveling the best communication approaches to leadership styles – our hosts are here to guide you every step of the way.2024-02-151h 03Product Ops ChroniclesProduct Ops ChroniclesProduct ops: Leadership partner or product assistant?Buckle up for the next installment into the heart of product operations with Product Ops Chronicles – the podcast that's not just a casual chat but your rendezvous with the inner workings of product strategy, operations, and everything in between. In the latest episode, we're unraveling themes that not only shape the discipline but also influence the trajectory of your product organization. From the holistic approach that positions product ops as the strategic ally to leadership, all the way to the nitty-gritty details of navigating a startup-to-scale-up transition – our hosts have got your back.2023-12-2154 minProduct Ops ChroniclesProduct Ops ChroniclesProduct ops: The (not so) new kid on the blockWelcome to the Product Operations Chronicles, PLA’s newest podcast – and your go-to spot for untangling the mysteries of product operations! Ever wondered if product ops is the fresh-faced superhero of the product world or just a clever rebranding stunt? Join our hosts Graham Reed, Antonia Lanid, and Chris Compston as they dive into the world of product operations, serving up a podcast that's as insightful as it is entertaining.What's on the menu, you ask?🌐 Exploring the product ops universe: Is it a new role...2023-11-1554 minCredits Score: The Podcast That Gives Credits The Credit They\'re DueCredits Score: The Podcast That Gives Credits The Credit They're DueEp. 35: Gilmore Girls (Opening Credits) [w/ Skylar Harrison]This week, the guys are being whisked away to Stars Hollow by special guest and diehard "Gilmore Girls" fan, Skylar Harrison, as they all make their way through the Carole King-infused opening credits to the hit TV show.    Follow Max: Instagram|Twitter Follow Gary: Instagram|Twitter Follow Skylar Harrison: Instagram   Links, as promised in the episode:  Gilmore Girls Season 1 Opening Credits   One Woman Band cover of "Where You Lead" the theme from Gilmore Girls by Ninja Nins  Solo Acoustic Fingerstyle cover of  "Wher...2019-10-161h 15