Shows
The VetStory PodcastThe Leadership Duel: Fair Wages and Healthy Practices with Josh VaismanWhat does “fair” pay actually mean in vet med
And can a practice pay people what they deserve while still staying healthy and profitable
In this episode, Rhys sits down with Josh Vaisman from Flourish Veterinary Consulting for a candid conversation that started with a spicy LinkedIn thread and turned into something way more useful.
They unpack what positive leadership really is (hint: it is not fake smiles), why accountability is part of compassion, and how practice owners can think about technician wages in a way that respects both the humans and the business.
2026-02-0849 min
The VetStory PodcastFrom Living in a Car to 397 Vet Referrals How Shane Gentry Built Sally Said SoShane Gentry is the owner of Sally Said So, a professional dog training company that is exclusively veterinarian referred. And it all started with him living in his car behind a grocery store.
In this episode, Shane breaks down how one tech gave him a chance, how that turned into a referral system that scaled across North Carolina, and what it takes to build a team with standards that do not bend.
We also get into the fun stuff.
The origin story behind the name Sally Said So
The wildest client...
2026-01-0650 min
Veterinary Business PodcastGoal-Setting: Stop Slaying Dragons That Don't Exist – Are You a 'Gonna' Person or a 'Doing It' Person?This episode of the Veterinary Business Podcast, hosted by Don Adeesha, focuses on redefining goal-setting and achieving sustainable growth in veterinary practices. Rhys Giannarelli, a visionary veterinary entrepreneur, shares his expertise on how small, incremental decisions drive meaningful progress, align teams, and strengthen practice performance. The discussion covers the strategic, operational, and leadership aspects of building a thriving practice, including prioritizing company goals over day-to-day tasks, fostering core values, testing new ideas safely, and leveraging mentorship and collaboration. Rhys also provides guidance on turning intentions into consistent action, creating accountability, and leading without burnout, emphasizing practical strategies for long-term...
2025-12-1841 min
The VetStory PodcastThe Real Talk on Vet Tech Utilization with Lucy NashIn this episode of Vet Story, Rhys sits down with Lucy Nash, RVT and Community Partnership Manager at Hound, for a candid and fun conversation about the realities of veterinary medicine. Lucy shares her wild “DIY ambulance” story, how burnout shaped her career path, and why proper utilization matters more than pay for many vet techs. Together they dig into why technicians often feel underused, what true value looks like in a clinic, and how leadership can bridge the gap between intention and action. Expect laughter, honesty, and a few football jabs along the way.
Perfect for vete...
2025-11-0334 minThe VetStory PodcastBudgeting That Actually Works with Joe ChickerilloFull Video: https://youtu.be/6EydCfQe8-4 In this practice management episode I sit down with Joe Chickerillo from Chck Vet to break down a simple way to build and run a real budget using metrics that matter. I walk through my coach scoreboard versus player scoreboard framework so your team always knows if we are winning today while leadership keeps the bigger goals on track. We cover forward booking, daily revenue targets, unscheduled appointments, surgery counts per week, and how to tie a clear incentive bonus to a visible team scorecard so everyone rows in the same direction...
2025-10-2037 minThe VetStory PodcastFind Your New 30 with Dr. Jeff MannFull video: https://youtu.be/UiuxwTr7xJE
In this episode I sit down with Dr. Jeff Mann, a practice owner just outside Charlotte and CE speaker, for an honest and insightful chat about how to start each day at full capacity. Jeff shares his Core Four Reset and his plan to recruit 30 veterinarians for a 30-day pilot. We talk about simple and practical ways to make every day more intentional, from the handwritten 50 50 referral card that attracts your ideal clients, to quick pregame resets between appointments, to small exam room shifts that instantly improve client trust and...
2025-10-0623 min
The Vet Blast Podcast presented by dvm360The invisible cost of your team and the money you forget aboutRhys Giannarelli is a dedicated Multi-Site practice owner alongside his 'smarter half', his wife who is a veterinarian. He is an active member of VetPartners and the Veterinary Hospital Managers Association (VHMA), and stays connected to the veterinary community through ongoing learning and collaboration.
Like many practice owners, Giannarelli has faced his fair share of challenges. Operational inefficiencies, team disengagement, and financial pressure. You name it, he lived it. That real-world experience has shaped how he lead and how he help others do the same.
Giannarelli's goal is simple, to help other practice owners shift from...
2025-08-2024 minThe VetStory PodcastAI Overwhelm and Opportunity: How Small Businesses Can Actually Win (with Mariana Dalto)I sit down with Mariana Dalto—marketing strategist, AI consultant, and business transformation pro. With over 30 years of experience in marketing, sales, and operations, Mariana has a knack for helping business owners cut through the tech noise and actually put AI to work.
We get into why so many business owners (maybe you too) hesitate to dive into AI, how to deal with the madness of thousands of new tools, and why you don’t need to be a tech genius to get started. Mariana shares her straightforward six-step process for bringing automation and AI into any busi...
2025-08-1822 minThe VetStory PodcastWhen the Vet’s Away, the Cows Will Play with Dr. Marybeth FeutzOn this episode of Vet Story, we finally welcome Dr. Marybeth Feutz after a year of missed connections and failed recordings. Fifth time’s the charm—and you’ll be glad we didn’t give up. Rhys and Marybeth dig into her now-famous story of The Great Cow Escape, an epic Indiana saga involving a rogue cow, overtime chaos, animal control, and the local police sharpshooter.
It’s unfiltered, unpredictable, and just plain hilarious. Marybeth shares every wild twist—from chasing cattle through cornfields and neighborhoods to dealing with parenting on the fly—plus what happens when you’re left ho...
2025-08-0446 min
The Veterinary Insider PodcastNavigating Veterinary Leadership with Rhys GiannarelliTune in to The Veterinary Insider Podcast hosted by Christie Cornelius for an insightful conversation with Rhys Giannarelli, co-founder of Founders.vet and founder of Innovative Veterinary Management Solutions. In this episode, Rhys shares his unique journey from hospitality in Australia to veterinary practice owner in Vancouver, highlighting the challenges of competing in a dense market and the importance of leadership, trust, and strategic delegation. Discover practical tips on building resilient teams, implementing effective incentives, and creating systems that allow your practice to operate seamlessly without your constant oversight. Watch the full episode on...
2025-07-2848 minThe VetStory PodcastThe Chatbot That Never Sleeps: AI Tools to Power Your Veterinary Website -With Celio RamosWhat if your clinic could answer client questions, book appointments, and guide decisions—even while your team is off the clock?
In this episode of The Vet Story Podcast, I’m joined by Celio Ramos, automation expert and founder of LeadFuse, to talk about the next evolution in client communication: AI-powered chatbots tailored for veterinary practices.
Forget outdated website forms and clunky FAQ pages—Celio’s AI chatbot integrates with your website, learns your SOPs, and delivers accurate, friendly, and on-brand answers 24/7. Whether it’s late-night appointment questions, care concerns, or prescription refills, this bot shows up—e...
2025-07-2144 minThe VetStory PodcastMore Than Just a Vet Tech: Innovation, Grit, and the Birth of Clip Trio - with Alex ContrerasIn this episode of the VetStory Podcast, I sit down with Alex Contreras — a veterinary technician turned inventor, entrepreneur, and philanthropist — who’s on a mission to change the industry from the inside out.
Alex shares his journey from growing up in South Florida as a first-generation Cuban American to becoming the founder of Clip Trio, a 3-in-1 tool designed to make nail trims safer, faster, and cleaner. But this isn’t just about a product — it’s about purpose.
Alex dives deep into the why behind his invention, how he turned frustration into innovation, and why he's...
2025-07-0726 minThe VetStory PodcastI Didn’t Choose VetMed—It Chose Me (Literally)- with deborah-enyo-omaliWhat happens when your career chooses you before you choose it?
In this heartfelt episode of The Vet Story Podcast, I sit down with Nigerian veterinarian Dr. Deborah Enyo Omali, who shares her surprising—and hilarious—journey into veterinary medicine. From wanting to become a marine biologist to mistakenly enrolling in vet school, Deborah’s story is full of twists, tears, grit, and growth.
We talk about:
The pressure of choosing a "serious" career in an African household
How she accidentally became a veterinarian (thanks, dad)
Falling in love with public health and communit...
2025-06-2321 min
The Vet’Ed Podcast🎙️ Episode 34 : Leadership, Laughter & Turnkey Clinics: Rhys Gets RealIn this candid and laugh-filled episode, we welcome Rhys Giannarelli, founder of Innovative Vet Management Solutions and co-owner of two practices in Vancouver. Rhys brings an Aussie-Canadian lens to the challenges of leadership, culture, and sustainable clinic ownership in veterinary medicine.Rhys says it plain: people aren’t quitting the job—they’re quitting you. And that leadership gap is the real crisis.You’ll hear stories about family life (soccer vs. hockey!), what makes Canadian clinics different, and how to create a truly turnkey practice—one that runs without you.🎧 If you want to stop...
2025-06-1852 min
The Veterinary Marketing PodcastVMP 291: Rhys Giannarelli Shares How Systems Can Help Your Practice GrowIn this episode, I had the pleasure of sitting down with Rhys, a veterinary practice owner from Vancouver who brings a unique perspective thanks to his background in hospitality and his passion for building businesses that can thrive without the owner being tied to every detail. We dove deep into what it really takes to transform a veterinary practice from a self-employed job into a scalable, sellable business. Our conversation covered everything from the importance of building robust systems and standard operating procedures, to leveraging data-driven management and authentic marketing that truly reflects your practice's identity. Throughout...
2025-06-1251 minThe VetStory PodcastThe Payment Plan Shift: How Cherry Is Changing the Conversation- With Nathan SahlyWe’ve all seen it — a client hesitates, not because they don’t love their pet, but because of the price tag.
In this episode of the VetStory Podcast, I sit down with Nathan Sahly from Cherry, a platform rethinking how we talk about cost in veterinary medicine. Nathan shares his personal story of an emergency vet visit, the financial barrier that followed, and how that experience led him to Cherry’s mission.
From pre-approvals and soft credit checks to showing clients monthly payments up front, this episode dives into how shifting the way we present...
2025-06-0925 minThe VetStory PodcastPigs, Pedicures, and a Penis Cake Pan – Vet Tales Get Wild with Dr. Joydine Green (Part 2)
We’re back with round two of VetStory featuring Dr. Joydine Green—and this one goes completely off the rails in the best possible way.
If you thought flying cows and Bobby Clarke smiles were wild in Part 1, just wait until you hear about Gizmo the opera-singing pig, a backyard penis cake pan, and how a 600-pound boar got sedated in the most creative (and slightly horrifying) way possible.
Joydine shares more behind-the-scenes chaos from her mobile mixed-animal practice in Prince George, BC, and gives us a sneak peek into her upcoming book, packed with thes...
2025-05-2620 minThe VetStory PodcastLeadership, Adrenaline & the Search for Meaning - John GrahamHave you ever had your grandad sit you down and tell you a wild story from the past?
Something like, “Back in 1950, kid, we didn’t have phones—we had fists, fire, and maybe a freighter to the Far East.”
This is one of those stories.
John Graham isn’t from the vet world, but you’re going to want to sit down for this one. From hitchhiking through revolutions and climbing Denali to dodging bullets in Vietnam, surviving a sinking cruise ship, and helping end apartheid—John’s lived a life that reads like a movie. Bu...
2025-05-1240 minThe VetStory PodcastOne Roof to Rule Them All: Inside the ChckVet Revolution with Joe ChickerilloIn this hilariously unfiltered episode of Vet Story, I sit down with my mate Joe Cigarillo—aka the tall, younger Joe Pesci of the veterinary tech world. We dive into why the vet industry is more fun than dentistry, how Check Vet is flipping online booking and communication on its head, and the power of real-time automation in client engagement.
No scripts, no filters—just two loud extroverts bantering about swearing in Canada, culture clashes, and the tech that’s quietly making practices wildly more efficient. If you’re tired of polite vendor pitches and want a dose of...
2025-04-2846 minThe VetStory PodcastFrom NHL Dreams to Cows on the Run – A Wild Vet Life with Jodyne GreenWhat do hockey dreams, flying cows, knocked-out teeth, and a mobile vet clinic in the snowy wilds of Canada have in common? Dr. Jodyne Green.
In this hilarious and jaw-droppingly candid episode, we sit down with Jodyne—owner of Green Mobile Veterinary Services in Prince George, BC—to talk about her journey from prairie kid with NHL ambitions to mixed animal vet wrangling bulls and preg-checking cattle in Sasquatch country.
She shares the unforgettable story of how a preg check on Boxing Day turned into an emergency dental visit, how she rocked Vegas with a Bobb...
2025-04-1417 minThe VetStory PodcastEntrepreneurship in VetMed – A Must-Listen with Dr. Peter Weinstein! 🏥🚀In this episode of Vet Story Podcast, we’re diving deep into vetrepreneurship with none other than Dr. Peter Weinstein! 🏥💼
Dr. Weinstein is a veterinary industry leader, speaker, and advocate for independent practice ownership. We chat about:
✅ The future of vet med entrepreneurship
✅ Why fewer vets are stepping into ownership—and how to change that
✅ Startup vs. buying an existing practice – Which is right for you?
✅ The real financial benefits of ownership
✅ How to set up your exit strategy from Day 1
If you're a vet looking to take control of your career, this is t...
2025-03-3157 minThe VetStory PodcastDrums, VetMed, and Forensic Files – A Wild Vet Story with Rebecca Fox!In this episode of Vet Story Podcast, we sit down with the multi-talented Rebecca Fox, a hospital administrator by day and a rockstar drummer by night! 🎶🥁
Rebecca shares her journey from VetMed receptionist to hospital administrator while balancing her passion for music, including rocking the VMX Talent Showcase 2025. She also spills an unbelievable forensic mystery involving a frozen dog at her old clinic—yes, it’s straight out of Forensic Files! 🕵️♂️🐕
And if that wasn’t enough, we wrap up with a hilarious mix-up involving a very unexpected stool sample. 😂💩
Tune in for laughs, mystery, and some rock...
2025-03-1720 min
PAWSitive Leadership PodcastEmpower and Align: Focusing on What Matters to Transform Your Veterinary Practice with Veterinary Practice Owner Rhys GiannarelliIn this episode, Andrea and David chat with Rhys Giannarelli, Veterinary Practice Owner and owner of Innovative Veterinary Management Solutions where he provides veterinary leadership teams with the tools and strategies to get their practice on track to accomplish their long term goals. Rhys gets candid with how he was able to provide a psychologically safe environment for his team that helps them work together to make decisions that best align with their practices core values.
So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy an...
2025-03-0533 minThe VetStory PodcastThe Feral Cat Man & Other Vet Clinic Oddities With Melissa TompkinsFull Video: https://youtu.be/0S4W9rc8x9k
In this episode of VetStory, I sit down with my good friend, Melissa Toppkins Lewis, a veterinary management consultant and self-proclaimed crazy cat lady. From standing in traffic to save an injured cat to encountering a man who believed he was a feral cat, Mel has seen it all. We dive into the wild, bizarre, and sometimes downright chaotic moments from her career in vet med, from emergency clinic drama to workplace security nightmares. Plus, we chat about her upcoming move, her love for OSHA (yes, really...
2025-02-2425 minThe VetStory PodcastIs it skank or Skunk? With Jamie Mcgill-WorselyI sat down with my good friend and fellow vet, Jamie McGill Worsley, to hear about one of the most unforgettable (and stinkiest) experiences of her career. From running a multi-location veterinary practice in Ontario to performing an unusual surgery on a skunk—this episode is packed with laughter, surprises, and a whole lot of regret. We dive into the reality of vet life, the chaos of managing multiple clinics, and why Jamie will never forget the day she got up close and personal with skunk spray. Trust me, you don’t want to miss this one!
Webp...
2025-02-1723 minThe VetStory PodcastLate for Work Because…? The Wildest HR Excuse Yet with Mike ShirleyIn this episode, I sit down with Michael Shirley, the Chief Empowerment Officer of Family Pet Health, to share laughs, insights, and some unforgettable stories from the world of practice management. Michael tells me a jaw-dropping tale about one employee’s excuse for being late that left him absolutely speechless. We also dive into the challenges of HR, empowering teams, and the realities of owning and growing a veterinary practice. Join me for this fun, insightful conversation—you don’t want to miss it!
FamilyPetHealth familypethealth.com
Veterinary Leadership Book Club https://www.facebook.com/groups/veterina...
2025-02-1115 minThe VetStory Podcast08: Late for Work Because…? The Wildest HR Excuse Yet with Mike ShirleyIn this episode, I sit down with Michael Shirley, the Chief Empowerment Officer of Family Pet Health, to share laughs, insights, and some unforgettable stories from the world of practice management. Michael tells me a jaw-dropping tale about one employee’s excuse for being late that left him absolutely speechless. We also dive into the challenges of HR, empowering teams, and the realities of owning and growing a veterinary practice. Join me for this fun, insightful conversation—you don’t want to miss it!
FamilyPetHealth familypethealth.com
Veterinary Leadership Book Club https://www.facebook.com/groups/veterina...
2025-02-1016 minThe VetStory PodcastVegas Vet Wars: Guns, Slot Machines with Mike Falconer
In this episode of Vet Story, I sit down with Mike Falconer, a veteran practice manager who runs three hospitals in the heart of Las Vegas. From managing 15 doctors to dealing with armed clients, blackmail letters, and even the occasional slot machine idea, Mike shares some of the wildest stories I’ve ever heard.
We talk about the challenges of recruiting in vet med, the importance of protecting your team, and the hard lessons Mike has learned along the way. This episode is a mix of humor, heart, and a few jaw-dropping moments you don’t want to m...
2025-02-0330 minThe VetStory PodcastThree-Headed Monster with Dr. Keith TrueIn this episode of VetStory, I sit down with Keith to unpack his ambitious vision for reshaping veterinary practice ownership. Keith introduces his "Three-Headed Monster" approach: empowering future practice owners, creating innovative startup models, and revitalizing independent practices.
We discuss the challenges of modern vet med, from fears of ownership to work-life balance concerns, and how strategic delegation, strong leadership, and fresh thinking can address them. Whether you're debating between starting a DeNovo or buying an existing practice, or just curious about what the future of vet med could look like, this conversation has something for you.
2025-01-2736 minThe VetStory Podcast06: The 3-Headed Monster of Practice Ownership with Dr.Keith TrueIn this debut episode of the VetStory management series, I sit down with Dr.Keith True, a true visionary in the veterinary industry, to talk about the ever-evolving world of practice ownership. Keith shares his innovative three-pronged approach to empowering veterinarians—whether it’s through startup models, revitalizing independent practices, or his Future Practice Owner Society.
We dive into why ownership feels so daunting for many veterinarians, from fears of work-life imbalance to the challenges of leadership. Together, we explore how the right systems, effective delegation, and a visionary mindset can completely transform the practice model. Of cour...
2025-01-2736 minThe VetStory PodcastFifty Shades of Almost Black with Bethany BankovicIn this episode, I speak with Bethany Bankovich share outrageous and humorous stories from the veterinary medicine field. They discuss various incidents, including a lab courier's inappropriate behavior, a cat that escapes into the ceiling, a potentially dangerous client, and the confusion of an elderly pet owner. The conversation highlights the unique challenges and unexpected moments that veterinary professionals face, all while maintaining a light-hearted tone.
2025-01-2041 minThe VetStory PodcastBut Did You Die? with Andrea CrabtreeLearn how Andrea survived some of the most intense situations in VetMed with a simple mantra: "But did you die?" Outrageous VetMed Stories with Andrea Crabtree - The VetStory Podcast Welcome to another episode of the VetStory Podcast, where we sit down with Andrea Crabtree, a veteran in veterinary practice management with over 20 years of experience. Rhys Gennarelli hosts this unscripted and unfiltered series filled with laughs and raw stories from the VetMed space. Andrea shares her journey in veterinary practice management the importance of people skills, and recounts a thrilling story of having to terminate a medical director...
2025-01-1420 minThe VetStory PodcastThe Cow named 50Cent with MaryBeth FeutzIn this episode of The VetStory Podcast, host Rhys Giannarelli is joined by Marybeth Fitz, who shares a wild and humorous story from her veterinary career involving a prolapsed cow. The conversation explores the challenges and unexpected situations veterinarians face, as well as Marybeth's journey through the veterinary field and her eventual career change. The episode is filled with laughter, insights, and reflections on the realities of working in VetMed.
Links -
Princeton Veterinary Hospital - princetonvet.net
PVH on Facebook - https://www.facebook.com/princetonvet
My Fearless Kitchen - myfearlesskitchen.com
Marybeth on Inst...
2025-01-1340 minThe VetStory PodcastA spay & cigar and a pancake with Bruce TrumanIn this episode of the Vet Story Podcast, Bruce Truman, founder of BLT Technology and Innovation Group, shares his extensive experience in the veterinary industry, focusing on emerging pet technology and innovation. He discusses his journey from sales to consulting, the importance of networking, and the evolution of veterinary marketing. Bruce also shares memorable stories from his early career, highlighting the challenges and changes in the industry over the years.
BLT Technology & Innovation Group
Website: https://bltconsulting.com/
Writing and Speaking: https://bltconsulting.com/meet-bruce/
LinkedIn: https://www.l...
2025-01-0626 min
The VetStory PodcastI Masturbated a Woman's Lipstick! With Brian BourquinDr. Brian Bourquin shares challenges in the veterinary community, focusing on mental health and staff support. He recounts a humorous story about a dog and lipstick, showcasing the lighter side of practice. Dr. Brian highlights the value of mental wellness initiatives in clinics, improving the work environment and enhancing animal care.
IG: Brianbourquin
LinkedIn:
http://www.linkedin.com/in/brian-bourquin-3356a6
Website:
Bostonveterinary.com
2024-12-1616 min
The Mariana Dalto Show#42 Stop Wasting Time: 5 Scaling Success Mistakes You're Making with Rhys GiannarelliMariana Dalto introduces Rhys Giannarelli, who shares his journey from hospitality to veterinary practice, discussing challenges and the importance of having an exit strategy. Rhys talks about building businesses through effective systems, team engagement, and fostering a collaborative work environment. The episode covers team transparency, reward systems, and Rhys's personal learnings. Rhys offers advice for small business owners and provides information about his workshops. The episode concludes with a call-to-action for listeners.
About
Meet Rhys Giannarelli, the Aussie who traded kangaroos, koalas, and all those deadly creatures for Canadian taxes—and for love, of course. Rhys and hi...
2024-12-1228 minThe VetStory PodcastIt's ok It's only haunted with Esteban Sotomayor :In this engaging episode, Esteban Sotomayor, who shares his unique experiences in the veterinary medicine field. Esteban discusses his journey in managing a 24-hour veterinary hospital, the challenges faced in Latin America, and a captivating ghost story that has become a part of the hospital's lore. The conversation highlights the importance of storytelling in the veterinary community and the distinct challenges of operating in a different cultural and economic landscape.
LinkedIn:http://www.linkedin.com/in/estebansotomayor
Instagram: @sotomayoresteban
Facebook: https://www.facebook.com/share/193fsJFq6u/?mibextid=LQQJ4d
2024-12-0919 min
The Uncharted Veterinary Podcast316 - Is the Chaos of Practice Ownership Just Part of the Job?Do you feel overwhelmed by the challenges of running a successful veterinary practice? You're not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark talks with Rhys Giannarelli, a dedicated practice owner who runs two thriving veterinary clinics. Rhys shares his inspiring story of overcoming common obstacles like operational inefficiencies, team disengagement, and financial pressures. He'll reveal the practical strategies he's used to transform his clinics into models of success, offering actionable insights for veterinary practice owners and managers. Whether you're just starting out or looking to take your practice to the next level, this episode...
2024-11-2734 minThe VetStory PodcastWelcome to VetStory: The Wild Side of Vet LifeIntroducingVetStory. A place for all those unbelievable, hilarious, and unforgettable stories you just have to share at parties.
What You'll Hear:
What VetStory Is All About: Forget the serious stuff; we’re here to share the stories you just can’t make up—from awkward client encounters to unexpected animal antics.
Highlights:
What you can look forward to in upcoming episodes: wild stories, unexpected situations, and all the hilarious moments you won't believe actually happened.
If you’ve ever wanted a place to kick back, laugh, and remember why the vet world is full of...
2024-11-0700 min
The Veterinarian Success Podcast#236 Rhys Giannarelli - Working to Practice What You PreachRhys Giannarelli who is the owner of Point Grey Veterinary Hospital in British Columbia. Rhys and his wife Dr. Carmen Chan have three veterinary hospitals in a very competitive market but have thrived as a private business. He joined me in episode 103 back in 2021. We talked about competing and beating corporate practices - growing to multiple locations - building strong teams - and why start-ups make more sense than acquisitions. He recently pinged me on a topic that sounds fascinating and we’ll dig into that today. What’s the latest update on things at the clinics and what...
2024-06-3047 min
The Veterinarian Success Podcast#103 Rhys Giannarelli - Core Values Drive GrowthIn this episode, I’m joined by Rhys Giannarelli who is the owner of Point Grey Veterinary Hospital in British Columbia. Rhys and his wife Dr. Carmen Chan have three veterinary hospitals in a very competitive market but have thrived as a private business. Rhys had some strong, detailed opinions in the Facebook chat that I loved and I was able to twist his arm to come on and chat. We discuss:His back story and how hospitality is at the heart of their service model.Why corporate medicine is not a threat and should not be seen th...
2021-09-0752 min