RivCoDCSS - Riverside County Child Support Services Coffee Break Podcast

Shows

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Coffee Break with Riverside County Child Support Services Director, Nicole Windom-Hurd In this Coffee Break Podcast episode, host Marquese Howard interviews Nicole Windom-Hurd, Director of Riverside County Child Support Services, about the department's initiatives and future plans. The discussion highlights several key programs, including the Fatherhood Initiative, which provides support and resources to fathers, and the expansion of services through integrated service delivery across multiple county departments. The department is focused on serving both parents equally and offers various services including genetic testing, family law assistance, and workshops for both mothers and fathers. Looking ahead to 2025, the department aims to improve efficiencies in service delivery and expand their motherhood workshop...2024-12-2314 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Coffee Break Podcast Season 5 - Episode 4 (2024 Legal Updates) In this episode of the Coffee Break Podcast, host Marquese Howard, Marketing Media and Communications Coordinator for Riverside County Child Support Services, discusses significant legal updates with Elizabeth Lawrence, Chief Deputy Attorney for Riverside County Child Support Services. Key changes for 2024 include extended enforcement periods for child support orders post-incarceration, new provisions allowing former cash aid recipients to receive collected arrears, and modifications to the child support guideline calculator affecting support amounts based on income. The episode also previews upcoming changes for 2025 and 2026, emphasizing the importance of staying informed about child support developments.2024-12-0315 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Supervisor Yxstian Gutierrez (District 5 Updates) In this episode of the Coffee Break Podcast, host Marquese Howard engages Riverside County Supervisor Yxstian Gutierrez in a discussion about his initiatives in Riverside County District 5. Gutierrez shares his background as a former mayor and teacher, and outlines his comprehensive approach to tackling homelessness, job creation, and housing improvements. Key programs highlighted include the "Homeless to Work" initiative and the "Pruitt Program" for home renovations. The episode also emphasizes youth engagement and community events. Supervisor Gutierrez's personal experiences and dedication to community service underscore his commitment to enhancing residents' lives through effective governance and community involvement. 2024-11-0423 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Child Support Awareness Month In this episode of the Coffee Break Podcast, host Marquese Howard discusses Child Support Awareness Month, emphasizing its importance and the role of community partnerships. Dan from Food for Less shares his positive experiences participating in events, highlighting employee engagement and community impact. Monica Santana from Community Action Partnership of Riverside County discusses providing school supplies and other support programs. Regina Cruise from Child Support Services explains the goals of the awareness month and the importance of connecting families with resources. The speakers reflect on the success of their collaborative efforts and share plans for future community events throughout...2024-09-2030 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)RivCoDCSS - Coffee Break Podcast: National Child Support In this episode of the Coffee Break Podcast, host Marquese Howard interviews Commissioner Tanguler Gray from the Federal Office of Child Support Services. Commissioner Gray discusses her journey from Georgia, to her current role, emphasizing her vision for child support services centered on "engagement" through people, processes, and performance. She highlights key initiatives, including regulatory changes for tribal communities. The episode also focuses on engaging fathers in child support programs and the significance of Child Support Awareness Month, while Commissioner Gray shares her personal goals for work-life balance. Chapters Introduction to the Podcast [00:00:00] # Podcast TimestampsMarquise Howard welcomes listeners and...2024-08-1326 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)RivCoDCSS: Coffee Break Podcast: Season 4 ClosingIn this episode of the Coffee Break Podcast, Marquese Howard, the Marketing, Media, and Communications Coordinator, announces exciting changes for the upcoming season, including multiple hosts and subject matter experts. Key updates on child support services are discussed, such as enhancements to the Debt Reduction Program, Guideline Calculations, and various legal procedures. Marquese also introduces a new video format for the podcast and highlights August as Child Support Awareness Month. On August 10th, RivCoDCSS will host a Family Support Resource Fair, featuring a backpack giveaway, community vendors, health professionals, job opportunities, and family activities. Listeners are encouraged to subscribe a...2024-08-0103 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Riverside County Child Support Services: Coffee Break Podcast - Enforcement (S04E03) About the Guest(s): Elizabeth Lawrence is the Chief Attorney at Riverside County Child Support Services. With years of experience in the field, she is well-versed in child support enforcement and the legal aspects of the child support system. Elizabeth is dedicated to ensuring that children and families receive the financial and medical support they are entitled to through court-ordered child support. In this episode of Coffee Break, Nathan Hartel, the host, is joined by Elizabeth Lawrence, the Chief Attorney at Riverside County Child Support Services. They discuss child support enforcement and the various actions...2024-06-2431 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Riverside County Child Support Services: Coffee Break Podcast - Opening a New Case (S04E02)### About the Guest(s): - Nathan Hartel: Deputy Director of Operations at Riverside County Child Support Services ### Episode Summary: Welcome back to the Riverside County Child Support Services podcast! In this episode, Nathan Hartel, Deputy Director of Operations of Riverside County Child Support Services, discusses how to open a child support case with their agency. He emphasizes that the goal is to help families and parents receive the financial and medical support they need. Nathan explains that opening a case is simple and can be done online through their website or in person at one of their local offices. He...2024-05-1311 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Riverside County Child Support Service's Coffee Break: Episode 1The Riverside County Child Support Services (RivCoDCSS) Coffee Break features our two hosts Nathan Hartel and Bruce Wagner. Nathan Hartel is the Deputy Director, Bruce Wagner is our department’s Chief Attorney. Our Coffee Break podcast series aims to cover a variety of topics of interest to the public. The goal is to inform all child support customers on common questions they may have. RivCoDCSS aims to clear up different misunderstandings the public may perceive to be true and restore them with facts. The podcast episodes will cover a variety of informative topics on who we are and what we...2021-11-1934 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Coffee Break Podcast: Veterans Services S4|E1Join us for a special interview with Riverside County's Veterans Services Director, Grant Gautsche, who will share with us the various services available to our Veterans. Also, hear from one of our very own Catherine Garcia who is currently in the armed services and is part of our Child Support Staff assisting our customers. Enjoy this Coffee Break and if you know a Veteran let them know We Are Here to Help! 2021-11-1234 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Debt Reduction ProgramWelcome to the Coffee Break Podcast! where we spend our time taking a little bit of a coffee break to engage on Child Support matters and all things related to Child Support. We introduce Melissa Rodriguez Senior Child Support Specialist, CSS from DCSS Riverside Indio (0:36) Nathan takes us to this episode’s topic (1:00) and the importance of the Debt Reduction Program and what will be covered. We start with what debt is (1:32) in child support and what is arrears, including a national overview. (3:30) The impact arrears has on a customer who owes the money is critical and the different wa...2021-09-2824 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)CSAM & Season 3 Finale: S3|E10Season 3 Episode 10 Welcome to Season 3 Episode 10 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations season finality. (0.50) a review of episode 1. (1.41) Nathan discusses the theme, Intersections and what does this mean. (2.21) Review of Season 3 and review of our Community Partners and the resources they offer. ( 3:35) Nathan reviews our new web page, and career and job resources. (4:17) Nathan shares about his interview with First5 Riverside, and the services they provide including the Family Resource Centers and the youth programs. (5:25) Nathan hopes that as you listen...2021-09-0114 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Coffee Break Podcast: Child Support Awareness Month (CSAM)(0:49) Introducing special guest Nicole Darracq, Director of the Office of Communication and Public Affairs with the California Child Support Services, and Marquese Howard Marketing, Media, Communications Coordinator from Riverside County Child Support Services. (1:17) Child Support Awareness Month (CSAM) is recognized during the month of August. (1:24) CSAM was proclaimed to be Child Support Awareness Month by then-President Bill Clinton on August 7th, 1995. (1:29) President Clinton wrote a special proclamation on why proclamation was special to him and his presidency at the time. (2:42) Nathan Hartel, Deputy Director, discusses how President Clinton mentions the importance of the state and local government developing innovative...2021-08-0623 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Coffee Break Podcast: Riverside County Office of Education Episode S3 | E8(0:07) Introduction with Nathan Hartel (host) Deputy Director of Child Support Services. (0:57) Nathan gives an outline of Dr. Molly McCabe's background. (2:15) Nathan discusses to primary things Child Support Services does as part of a caseload 1 We establish court orders for child support and medical support,2nd we enforce orders. (4:29) Dr. McCabe discusses how her passion is driven by her family background she explains how her own father had a difficult childhood, but because he develops strong literacy skills he was able to pursue the life he wanted to live and that’s what drove Dr. McCabe and all her work. (5:44) Na...2021-07-2242 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Double Espresso Shot: County Supervisor Chuck WashingtonWelcome to Season 3 Episode 7 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations “all things related to child support and more”. Enjoy this episode with our Special Guest Supervisor Chuck Washington from the 3rd District of Riverside County. Supervisor Washington will discuss what is going on in District 3, Riverside County, what is his role, and how he got to where he is today. This episode is a "Double Espresso Shot”, just a little bit longer than a single espresso shot, and packing an even greater punch, it is r...2021-07-0622 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Coffee Break Podcast: Diversity, Unconscious Bias, and Inclusion - a Conversation between RivCoDCSS and Sahar AndradeWelcome to RivCoDCSS Season 3 Episode 6 Coffee Break Podcast. Diversity, Unconscious Bias, and Inclusion – a Conversation between RivCoDCSS and Sahar Andrade with Host Nathan Hartel, Deputy Director of Programs and Operations.2021-06-2546 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Coffee Break Podcast: Custody, Visitation & TimeshareWelcome to RivCoDCSS Season 3 Episode 5 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. Our Special Guest today is Paola Castro, Lead Deputy Child Support Attorney, IV-S, and Family Law Facilitators, from the Riverside County Superior Court. The focus of this podcast is timeshare and custody. We will hear about what is the true connection between, custody, visitation, and timeshare in the world of Child Support. You don't want to miss this podcast, rich and frothy with key details about one of the most frequently asked topics. So sit back! grab...2021-05-2535 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Season 3 - Episode 4: Community Resources available from Riverside County Department of Social ServicesWelcome to RivCoDCSS Season 3 Episode 4 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. (2:10) Special Guest today is Marivel Castaneda, Sr. Program Specialist and Alisa Smith, Supervising Employment Services Counselor from our Community Partner, Department of Social Services (DPSS). The focus of this podcast is the self-sufficiency programs offered by DPSS, including the Welfare to Work Program. (4:59) Nathan reveals that RivCoDCSS and DPSS are striving towards the same goal – self-sufficiency for our clients. Helping our customers be at ease and to recognize that we are all here as County Agencies to provide...2021-04-3041 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Coffee Break Podcast featuring First 5 RiversideAs we continue our Coffee Break with our host Nathan Hartel, Deputy Director of Programs and Operations of Riverside County Child Support Services. Episode 3 with (0:13) Introducing Tammi Graham the Executive Director of our community partner First 5 Riverside. (1:01) Tammi Graham the Executive Director of First 5 Riverside introduces herself and gives a brief summary of her time with First 5. (1:33) Nathan goes into discussing the number of families we serve at Riverside County Child Support Services and services provided by the department (1:51). Services include establishing court orders for child and medical support, services helping our families be self-sufficient, and the roles other agencies...2021-04-0927 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)RivCoDCSS - Coffee Break Podcast - Season 3: Episode 2Welcome to Season 3 Episode 2 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations. (.028) Why we talk, “all things child support”. (0.38) This episode is an “Espresso Shot”, quick, over fast but full of flavor and packs a punch! (1:03) Information about resources on our website. How to get to our general helpful resource page. This page offers information on a variety of other county departments and agencies that can assist you. (1:31) We have a new Job and Career Resources page which provides information on job opportunities, continuing education, GED prep pro...2021-03-2007 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Season 3 - Episode 1: Community Resources with Community Action PartnershipRiverside County Department of Child Support Services (RivCoDCSS) Season 3 will focus on our Community Partners and the Resources available to Riverside County residents. These Community Partners have the same ideals and commitment as RivCoDCSS to serve our clients and the community. This Season’s Episode 1 with Host Nathan Hartel starts with (1:00) an introduction of Olga Sanchez, Senior Community Program Specialist and Community Action Partnership (CAP). (1:18) Olga Sanchez introduces herself and explains the variety of services available. (1:50) CAP’s goal is to be able to encourage and motivate everyone to be self-sufficient and to have reachable and attainable goals. Stronger, better...2021-02-1944 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Interview with our RivCoDCSS Chief AttorneyWelcome to the Coffee Break podcast, where hosts, Child Support Chief Attorney, Bruce Wagner and Child Support Deputy Director, Nathan Hartel talk about topics that will help you understand the Child Support program just a little easier by bringing you coffee break sips of Child Support knowledge. This Coffee Break episode is a special one, as it is the finale to Season Two. But that’s not the only thing that makes this episode special; the hosts have a special announcement: your Coffee Break host, Bruce has announced his retirement from DCSS! (1:20) This is Bruce’s final podca...2020-11-1630 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Episode 7 - Interview with Family Law Assistance CenterIn this episode, Chief Attorney, Bruce Wagner, and Deputy Directory, Nathan Hartel, bring on a special guest to the show, Patricia, an attorney from the Family Law Assistance Center (F.L.A.C.). Together they will talk about the connection between Child Support and F.L.A.C. (2:00), can either entity provide legal advice, what forms can they help with, who is Patricia, (5:20), and what is the Family Law Facilitator’s program? Is F.L.A.C. part of Child Support? (7:00) How has COVID-19 affected the Family Law facilitator’s program? (9:20) How/where can I make an appointment with a Fa...2020-10-2634 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Season 2 – Episode 6: Help me modify my child support order! What you need to know about modifications during the pandemicJoin us for Riverside County, Department of Child Support Services Coffee Break podcast, hosted by Chief Attorney, Bruce Wagner, and Deputy Director, Nathan Hartel. Special guest speaker, Child Support Specialist, Lisa Hall will provide input and commentary by Coffee Break producer, Maria Soto. In this episode, they will dive into the topic of modification requests of child support orders. How to request a modification (8:00). How COVID-19 may have caused changes in circumstances that could warrant a need for modification (16:00). What justifies a request for modification (17:00). Unemployment concerns (19:40). What could keep customers from completing a modification request? (23:00). A n...2020-08-1939 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Season 2 - Episode 5: Reopening by Appointment (Espresso Shot)Riverside County Department of Child Support Services (RivCoDCSS) provides information regarding office reopening on Monday, June 15th. Our office is slowly starting the process of reopening, and customers will now be able to speak to a Child Support Specialist in person (1:00). Customers now can schedule an appointment from our website to physically come into the office or set up an appointment via Skype (1:40). This change will be effective at all 3 of our branch locations Riverside, Indio, and Blythe (2:50). We are not accepting walk-ins at this time to ensure public safety and take the necessary precautions (3:20). There will be no...2020-06-1210 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Season 2 - Episode 4: We’re still here to help during the pandemic!Riverside County Department of Child Support Services (RivCoDCSS) provides information regarding office operations during the COVID-19 pandemic during this episode. Nathan Hartel, Deputy Director, and Bruce Wagner, Chief Attorney kick off season 2 virtually because of the impact related to COVID-19. Our offices have closed to the public, and as of May 15th, our branches are now open for TouchPay Kiosk payments (4:00). Riverside, Indio, and Blythe allow 1-2 customers in the lobby for TouchPay Kiosk payments only. Despite our physical locations being closed to the public, our staff is available to assist you virtually anywhere (5:00). Customers can contact us by p...2020-06-0829 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Season 2: Espresso Shot 3 (COVID-19 Stimulus Payments)Riverside County Department of Child Support Services (RivCoDCSS) provides information regarding stimulus payments in this episode. Nathan Hartel, Deputy Director, goes over information related to stimulus payments and what it means to the world of child support (0:50). To begin, Nathan explains what a stimulus payment is, where it comes from, and what it means for child support customers. The stimulus payment comes from the Federal Government. The payment is sent to American families in need of certain income thresholds in response to the COVID-19 pandemic (1:19). In the CARES Act, Congress decided that it would allow past-due child support to...2020-04-2810 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Season 2: Espresso Shot 2 (COVID-19 Court Impact)Riverside County Department of Child Support Services (RivCoDCSS) provides an update on how the Coronavirus has affected daily lives. Bruce Wagner, Chief Attorney, goes over how RivCoDCSS does business during COVID-19 as well as how the courts are doing business (0:38). Bruce goes over the information of value to our customers during this time since we can understand many have questions (0:55). What RivCoDCSS is doing around the issues related to COVID-19 and how we are handling court closures are also mentioned in this episode (1:18). The number one thing RivCoDCSS is doing is accepting requests for case modifications. During this time...2020-04-2108 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Season 2: Espresso Shot 1 (Tax Season)Espresso Shot 1 Riverside County Department of Child Support Services (RivCoDCSS) has a special guest this episode, Executive Director at the Community Action Partnership (C.A.P) Riverside, Vince Wrzalinski. This episode explains how Taxes and Child Support are connected. The Department of Child Support receives qualifying tax refunds through a Federal Fund program called the Tax Intercept program (1:30). This program provides an opportunity for Tax filers who are entitled to a tax refund and are behind on Child Support to catch up on Arrears. How this program works is that the Federal Government will send the refund...2020-03-1310 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Episode 6: Interview with the Director of RivCoDCSSRiverside County Department of Child Support Services (RivCoDCSS) has a special guest this season finale, our very own Director, Kimberly Britt. Our Director starts by giving us background on how she began working in the field of child support 21 years ago. Kimberly started her journey as a Child Support Officer in Los Angeles County (2:40). She eventually promoted to Assistant Director for Riverside County in 2016, and in 2018 she officially became Director (4:00). Child Support Services started as a very enforcement focused program close in style to law enforcement. In 2000 the department became a social service program moving away from the enforcement...2020-01-0833 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Episode 5: Hot SeatRiverside County Department of Child Support Services (RivCoDCSS) takes on a challenge this episode by aiming for transparency within the department. This episode provides feedback we receive directly from the customers that we serve. We take on the challenge by responding to these comments in hopes of shedding light on the customer experience we strive for (1:00). The department is aware that a negative experience may be inevitable, however, one bad experience will not represent the entire department. The department looks at the negative comments as room for improvement to provide the customer experience we strive for. Comments regarding case...2019-12-0919 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Episode 4: Impact on the CommunityRiverside County Department of Child Support Services (RivCoDCSS) provides an analysis of the positive impacts the department has on the community that it serves. This episode also informs the public of the benefits for children when both parents are present and involved in their lives (1:45). The child support program helps many families and lives. Riverside County directly impacts 82,000 families, and nationally 14.7 million children are served by the child support program, as a State California serves 1.2 million children (4:10). Statewide and Nationally, we help 1 in 5 children in the United States, bringing the department of child support services to rank #3 among all...2019-11-2116 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Riverside County Child Support Service's Coffee Break: Episode 3Riverside County Department of Child Support Services (RivCoDCSS) provides an overview of the legal aspect of child support in their “Legal Corner”. An explanation of how the Department of Child Support Services was created is provided as well as the legal authority it has (1:05). The department is an independent agency separate from the Court and the District Attorney (2:10). It operates as a local agency under a larger state agency that oversees the department’s activity. When attending court, it is important to be aware of the role each person plays in the court hearing (2:50). Parents can make decisions on child...2019-10-2222 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)Riverside County Child Support Service's Coffee Break: Episode 2Riverside County Department of Child Support Services (RivCoDCSS) provides an overview of three major components. Beginning from case opening, monitoring case, and case closure (1:20). The different ways of how a customer can open a case are provided along with the types of services the department offers. The first step in opening a child support case is establishing paternity to collect child support and enforce medical support orders (2:50). Parentage is important because it is the starting point in the process. Child support cannot be established without establishing the legal parents of the child (3:30). The decision on the amount of child...2019-10-2216 min

Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)RivCoDCSS Podcast: Child Support Facts vs MythsRiverside County Child Support Services (RivCoDCSS) provides an overview in this episode on facts vs. myths to help the public understand what the department does and who we help (0:55). This episode informs the public of services the department offers equally to everyone regardless of the role they play in a child support case (1:40). A circumstance mentioned is when the paying parent loses their job and may think they are not obligated to continue paying support. The obligation to pay support does not stop automatically this is where (RivCoDCSS) informs customers on what options may be available to them (3:20). Our...2019-10-1714 min